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External Sales Representative Full-time Job

Wolseley Canada

Sales & Retail   Vaudreuil-Dorion
Job Details

Our outside sales employees remain the driving force behind our profitability. They build lasting relationships with their customers and are dedicated to ensuring that every customer is satisfied with every aspect of our service.

 

What are the benefits for you?

  • Uncapped commission with a competitive base salary and generous car allowance
  • Normal opening hours Monday to Friday
  • Full benefits with fully Company paid premiums for the basic kit from the first day of employment
  • Professional development and training opportunities
  • Life, Disability and Wellness Insurance Program
  • Retirement savings programs, including an RRSP and a defined contribution pension plan, with an employer contribution of up to 5.25%
  • Paid vacation and sick leave, and a day off on your birthday!
  • Employee discounts on top brands of plumbing and HVAC/R products
  • Tuition reimbursement for employees
  • Employee Referral Program
  • Reimbursement of safety shoes

 

What you will do 

  • The External Sales Representative is responsible for growing sales to achieve branch and corporate objectives.
  • Maintain and optimize strong relationships with current customers, while developing the potential of new customers by offering effective professional solutions.
  • Provide quotes, technical assistance, documentation, and other forms of support or materials to customers.
  • Assume responsibility for developing new sales by examining market opportunities and the needs of potential customers, while customizing products and services, and providing solutions to these customers.
  • Participate in establishing branch sales objectives and assume responsibility for achieving sales results (revenue, gross margin, account objectives and monthly sales quotas).
  • Advise branches on competitive pricing to achieve expected margins while ensuring flexibility in acquiring large volumes of accounts or new customer accounts.
  • Proactively communicate with branch management on all aspects of customer partnerships, ensuring that customer and branch expectations are met consistently, in accordance with contract terms, and that any issues are resolved immediately.
  • Work collaboratively with branch employees while providing feedback and recommendations on new products, services and market conditions to customers and branch management.
  • Attend trade shows, trainings and related product meetings as appropriate.

 

What you will bring

  • Minimum of five (5) years of experience in a similar role with proven track record in profitable sales or cold calling, preferably in the wholesale distribution industry of plumbing and HVAC/R products
  • Ability to meet and exceed expectations for quotas and sales goals
  • Excellent deadline management and entrepreneurial spirit
  • Strong ability to work independently to effectively manage assigned territory and accounts
  • Proven ability to build and maintain strong relationships
  • Proven initiative and ability to work independently and in a collaborative team environment
  • Strong organizational skills in prioritizing and multitasking

 

Each submitted resume is individually reviewed by our team and kept for 24 months in case a great new opportunity that matches your skills and abilities arises.

 

Please note that this position requires the result of a satisfactory criminal record check. A criminal record under the Criminal Code and/or another federal criminal record does not automatically mean that you will not be eligible for the position.

External Sales Representative

Wolseley Canada
Vaudreuil-Dorion - 66.02km
  Sales & Retail Full-time
Our outside sales employees remain the driving force behind our profitability. They build lasting relationships with their customers and are dedicated to ensuring that every custom...
Learn More
Mar 4th, 2025 at 12:11

Inside Sales Representative Full-time Job

Wolseley Canada

Sales & Retail   Vaudreuil-Dorion
Job Details

The Inside Sales Representative is in direct contact with customers and all salespeople. He is responsible for responding to customers, preparing quotes and taking orders by phone, fax or email.

 

What are the benefits for you?

  • Normal opening hours Monday to Friday
  • Full benefits with fully Company paid premiums for the basic kit from the first day of employment
  • Professional development and training opportunities
  • Life, Disability and Wellness Insurance Program
  • Retirement savings programs, including an RRSP and a defined contribution pension plan, with an employer contribution of up to 5.25%
  • Paid vacation and sick leave, and a day off on your birthday!
  • Bonus programs that include annual performance bonuses and a profit sharing plan
  • Employee discounts on top brands of plumbing and HVAC/R products
  • Tuition reimbursement for employees
  • Employee Referral Program
  • Reimbursement of safety shoes

 

What you will do

  • To inform customers and promote our products according to their needs by providing them with the necessary technical information on plumbing products
  • Respond to customers, take telephone orders and enter orders into the computer system;
  • Prepare bids and calls for tender;
  • Align with the pricing structure and/or promotions in effect and work in collaboration with the external sales team;
  • Build and maintain good business relationships with customers;
  • Achieve the targets and objectives determined by Management;
  • Maintain and expand your customer network;
  • Work in concert with other branch members and external representatives to maintain a high level of customer satisfaction;
  • Other related tasks as required;
     

What you will bring

  • 2 to 5 years of relevant experience in a related field;
  • Comfortable with computer software including the Office suite (Outlook, Excel, etc.);
  • DEP in plumbing/heating or DEC in building mechanics (an asset);
  • Good knowledge of plumbing products;
  • Demonstrate initiative, autonomy, dynamism and interpersonal skills;
  • Ability to negotiate with customers and deal with bid closing deadlines;
  • Strong customer service skills;
  • Bilingualism (an asset) to communicate with internal partners across Canada

 

Each submitted resume is individually reviewed by our team and kept for 24 months in case a great new opportunity that matches your skills and abilities arises.

 

Please note that this position requires the result of a satisfactory criminal record check. A criminal record under the Criminal Code and/or another federal criminal record does not automatically mean that you will not be eligible for the position.

Inside Sales Representative

Wolseley Canada
Vaudreuil-Dorion - 66.02km
  Sales & Retail Full-time
The Inside Sales Representative is in direct contact with customers and all salespeople. He is responsible for responding to customers, preparing quotes and taking orders by phone,...
Learn More
Jan 20th, 2025 at 15:35

Housekeeping attendant Full-time Job

Entretien Signe Superieur Inc

Hospitality   Vaudreuil-Dorion
Job Details

Requirements:

Languages: Candidates must have knowledge of the English or French Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates should have experience of 1 to less than 2 year

Candidate Status:

  • Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
  • Candidate must have legal authorization (Work Permit) to work in Canada
  • If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

  • The candidates should be able to clean, disinfect, and polish kitchen and bathroom fixtures and appliances
  • The candidates should be able to clean and prepare surface

Benefits:

  • The candidates will get Registered Retirement Savings Plan (RRSP)

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
escomptemajeur@gmail.com

Housekeeping attendant

Entretien Signe Superieur Inc
Vaudreuil-Dorion - 66.02km
  Hospitality Full-time
  20.30
Requirements: Languages: Candidates must have knowledge of the English or French Language Education: Candidates need standard educational qualifications such as a Secondary (high)...
Learn More
Feb 13th, 2024 at 04:29

Security Guard Full-time Job

Canada Post

Security & Safety   Beauharnois
Job Details

We are currently looking for security agents to join our security team at a date center in Beauharnois!

Work Schedule

      • Monday to Friday, from 00h00 (midnight) to 8h00 

      •Permanent part-time position (24 hours per week)

  • Possibility to work additional shifts on call

 

Responsibilities

  • Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel. 
  • Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment. 
  • Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises. 
  • Controls access to client site or facility through the admittance process.
  • Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons. 
  • Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations. 
  • Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents. 
  • Prepares logs and reports as required. Specific duties or tasks may vary and be documented separately.

Note: The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. 

Job Requirements

  • Valid Security Guard License (BSP)
  • Valid First Aid Certificate (CPR)
  • Valid ASP card
  • Valid driver's license and access to a vehicle 
  • Bilingual - French and English 
  • Computer skills
  • Good physical condition for surveillance rounds

#AF-Quebec

Security Guard

Canada Post
Beauharnois - 66.25km
  Security & Safety Full-time
We are currently looking for security agents to join our security team at a date center in Beauharnois! Work Schedule       • Monday to Friday, from 00h00 (midnight) to 8h00       ...
Learn More
Jun 21st, 2024 at 16:08

General labourer farm | LMIA Approved Full-time Job

Vision Agro Products Ltd

General Category   Saint-Lazare
Job Details

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates don’t need standard educational qualification such as degree, certificate or diploma
Experience: Candidates don’t need experience, training will be provided

Physical Requirements:

  • The candidates should be willing to work outdoors and be comfortable working in wet/damp conditions
  • The candidates should be able to work in noisy environments and be tolerant of dust
  • The candidates should be able to work in hot conditions
  • The candidates should be accustomed to a fast-paced environment and be able to work under pressure
  • The candidates should be capable of meeting tight deadlines and be prepared for physically demanding, repetitive tasks
  • The candidates should be comfortable with a combination of sitting, standing, and walking, able to stand for extended periods, and comfortable with bending, crouching,  kneeling, and Overtime may be required as part of the job

Other Requirements:

  • The candidates should be organized team players

Candidate Status:

  • Canadian citizens and permanent or temporary foreign workers of Canada are eligible for this position
  • International Candidates who don’t have a valid Canadian work permit also can apply

Responsibilities:

  • The candidates should be able to clean, hoe, fertilize, and spray crops
  • The candidates should be able to harvest crops
  • The candidates should be able to operate and maintain farm machinery and equipment

Benefits:

  • The candidates will get group insurance benefits

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
visionagroproductsnb@gmail.com

General labourer farm | LMIA Approved

Vision Agro Products Ltd
Saint-Lazare - 71.73km
  General Category Full-time
  16
Requirements: Languages: Candidates must have knowledge of the English Language Education: Candidates don’t need standard educational qualification such as degree, certificate or d...
Learn More
Feb 6th, 2024 at 11:08

Cargo Handler/Non-Driver Full-time Job

Federal Express Corporation Canada

General Category   Granby
Job Details

ob Duties

  • To load and unload freight, scan, and sort freight within the facility.
  • Required Knowledge, Skills, and Abilities
  • High School Diploma or GED preferred
  • FedEx Canada operations and Canadian Customs regulations - (Preferred)
  • Good interpersonal skills
  • Ability to successfully complete all basic and recurrency training.
  • Must have the ability to lift 70 lbs & maneuver any package weighing up to 150 lbs with appropriate equipment

 

GRADE: 79

 

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

 

  • Location: 207 Rue des Alouettes, St Alphonse de Granby, QC J0E 2A0, Canada

Additional Posting Information:Pay rate: $19.79/ hour- Taux de rémunération : 19,79 $/heure

Cargo Handler/Non-Driver

Federal Express Corporation Canada
Granby - 71.73km
  General Category Full-time
  19.79
Ob Duties To load and unload freight, scan, and sort freight within the facility. Required Knowledge, Skills, and Abilities High School Diploma or GED preferred FedEx Canada operat...
Learn More
Mar 4th, 2025 at 12:33

Brokerage Representative III Full-time Job

UPS

Customer Service   Granby
Job Details

This position is responsible of process the customs clearance (release) and/or confirm declarations for non-complex to complex shipments guided by the CCBS system and personal skills. This role requires the handling of delivery service and/or import permits requests if required and/or gathering and sending proper documentation to the government. This position assesses all fees for the importation of international packages and performs general brokerage tasks.

 

Job Type:Full-Time / Permanent

WorkdaysMondayto Friday(must be able to work ALL 5 days of the week)

Shift Hours:8.00 AM to 5.00 PM(must be able to work a minimum of 40 hrs. per week)

Durée du quart de travail: 8hours per day(requires flexibility with Start time)

Work Location:23 Bd de l'Aéroport Bromont, QC J2L 1A3

Hourly Wage: $to be defined

 

Key Responsibilities and Duties

  • Assess duties, taxes, and brokerage fees of imported commodities.

  • Ensures assessment of duties and taxes adhere to local Customs and Revenue Agency regulations.

  • Contact customers on brokerage related matters.

  • Entry the data from the open customer’s files, validate information, credit, and invoicing.

  • Collect supplementary information or documentation from customers, drivers, custom and other offices, etc., when required.

  • Identify customer profiles discrepancies.

  • Answer standard questions and requests from customers, drivers, customs, and other offices.

  • Work as team member with other partners: clients, employees, carriers, inbound agents.

  • Identify business opportunities.

  • Rapid and efficient support; dossiers in order, productivity in number of files prepared.

  • Process on time and error free the information.

  • Follow operational guidelines; cross-selling.

  • Cooperate and assist with internal team members.

 

Requirements

  • Bachelor's degree or International equivalent - Preferred

  • Excellent verbal and written communication skills:French 90% / English 10%

  • Level of French needed: proficiency 

  • 2 to 4 years of experience in customs operations - Required 

  • Customs Specialist (CCS) certification - Preferred

  • Brokerage certification - Preferred

  • Previous experience in a call center environment – Preferred

  • In-depth knowledge of customs operations, laws and regulations, and other government departments

  • In-depth knowledge of HS system, CUSMA (Canada, US, Mexico Agreement), and permit process

  • Intermediate computer skills: Microsoft Office

  • Strong analytical thinking, problem-solving, basic research, attention to detail, and time management skills

Compensation and Benefits

  • 2 weeks of paid vacation after one year of service.

  • Vision, health, and dental benefits after one year of service.

  • Overtime.

  • Weekly Pay/ Direct Deposit- Every Friday.

  • Immediate access to UPS ‘Employee Discounts’ upon hiring.

  • Paid training.

  • Pension Plan.

  • Free Onsite Parking.

  • Opportunity for advancement within a Fortune 50 Company.

Brokerage Representative III

UPS
Granby - 71.73km
  Customer Service Full-time
This position is responsible of process the customs clearance (release) and/or confirm declarations for non-complex to complex shipments guided by the CCBS system and personal skil...
Learn More
Dec 25th, 2024 at 15:37

Helper, mechanic Full-time Job

Les Entreprises Raylobec INC

Maintenance & Repair   Granby
Job Details

Overview

Languages

English or French

Education

  • Secondary (high) school graduation certificate
  • or equivalent experience

Experience

1 to less than 7 months

On site

 Work must be completed at the physical location. There is no option to work remotely.

Work site environment

  • Dusty
  • Hot
  • Odours

Work setting

  • Manufacturing and industrial plant
  • Automobile

Responsibilities

Tasks

  • Move tools, equipment and other materials
  • Hold stakes during surveying activities
  • Help tradespersons, apprentices and other workers as directed
  • Clean machines and immediate work areas
  • Perform other labouring and elemental activities
  • Check and weigh materials and products
  • Assist machine operators, assemblers and other workers
  • Transport items throughout plant using powered equipment

Experience and specialization

Area of work experience

  • Repair
  • Production

Area of specialization

  • Motor vehicles
  • Heavy equipment

Additional information

Work conditions and physical capabilities

  • Combination of sitting, standing, walking
  • Handling heavy loads
  • Work under pressure
  • Attention to detail
  • Hand-eye co-ordination

Weight handling

  • Up to 13.5 kg (30 lbs)
  • Up to 23 kg (50 lbs)

Own tools/equipment

  • Steel-toed safety boots
  • Gloves

Personal suitability

  • Team player
  • Punctuality

Benefits

Health benefits

  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage

Financial benefits

  • As per collective agreement

 

How to apply

1

By email

helene.masse-pothier@wasteconnections.com

 

This job posting includes screening questions. Please answer the following questions when applying:

  • Are you available for the advertised start date?
  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?

Helper, mechanic

Les Entreprises Raylobec INC
Granby - 71.73km
  Maintenance & Repair Full-time
  23.50
Overview Languages English or French Education Secondary (high) school graduation certificate or equivalent experience Experience 1 to less than 7 months On site  Work must be comp...
Learn More
Oct 17th, 2024 at 16:00

Ops Agent Admin Full-time Job

Federal Express Corporation Canada

Administrative Jobs   Granby
Job Details
  • Location: 207 Rue des Alouettes, St Alphonse de Granby, QC J0E 2A0, Canada

 

Supports station/call centre operations and management in all aspects of business and office procedures including liaison with internal and external customers, suppliers and employees. Co-ordinates all administrative aspects of the station/call centre and directly assists senior manager in achievement of departmental goals.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High school diploma/educational equivalent with secretarial courses or business college training preferred.

Two (2) years experience in a customer contact environment of which one (1) year is in a secretarial/administrative role.

Standard level MS Excel, Word. PowerPoint is preferred.

Good communication (verbal/written), interpersonal and organizational skills required.

 

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High school diploma/educational equivalent with secretarial courses or business college training preferred.

Two (2) years experience in a customer contact environment of which one (1) year is in a secretarial/administrative role.

Standard level MS Excel, Word. PowerPoint is preferred.

Good communication (verbal/written), interpersonal and organizational skills required.

 

Preferred Qualifications:Must be bilingual French and English Doit maitriser le français et anglais

Ops Agent Admin

Federal Express Corporation Canada
Granby - 71.73km
  Administrative Jobs Full-time
Location: 207 Rue des Alouettes, St Alphonse de Granby, QC J0E 2A0, Canada   Supports station/call centre operations and management in all aspects of business and office procedures...
Learn More
Sep 16th, 2024 at 16:08

Sales Associate Full-time Job

Rogers Communications Inc

Sales & Retail   Granby
Job Details

At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone.  If you’re passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring the following opportunity!

 

As a Sales Associate, you can expect to:

 

  • Enhance the retail experience in our stores, by providing best in class service and value-added solutions to our customers
  • Promote Rogers & Fido brands, including Rogers Mastercard 
  • Engage and grow your customer base with personalized communication and outreach to customers via phone calls and business text messaging
  • Participate in community events and outreach efforts to support local small businesses.
  • Operate with a creative spirit that can adapt to an ever-changing environment while enjoying the thrill of hitting sales goals

 

What’s in it for you:

 

  • Competitive compensation plus commissions
  • One of the best flex health benefits, RRSP, TFSA and Pension plans in Canada
  • Mental Health and Support benefits- 100% coverage
  • Employee and Family Assistance Program benefits
  • Employee discounts that can offer up to 50% off our Rogers & Fido products and services
  • A commitment to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work
  • A flexible schedule, including evenings & weekends (Min 20 hours/week)
  • Career growth and development opportunities

 

What we’re looking for:

 

  • You are great with people and are passionate about delivering an exceptional customer experience
  • You love being part of a team and are a great collaborator
  • You are excited and inspired by technology
  • You meet the minimum age of majority in your province
  • English is an asset

 

After you apply, watch your email

Candidates will be required to complete an online assessment as a next step.  If you are selected to move forward in the process, our recruitment team will reach out to you discuss the position further. 

 

Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 40 rue Evangeline Unit 850 (5269), Granby, QC
Travel Requirements: Up to 100%
Posting Category/Function: Retail (In Store / Hourly) & Sales and Service
Requisition ID: 312873

Sales Associate

Rogers Communications Inc
Granby - 71.73km
  Sales & Retail Full-time
At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone.  If you’re passionate about techno...
Learn More
Jul 23rd, 2024 at 15:48

CUSTOMS BROKERAGE REP Full-time Job

UPS

Customer Service   Granby
Job Details
Work location: Must be able to work at 23 boul. de l'aeroport, Bromont, Quebec.

Job Type: Permanent Full Time - Benefits eligibility after 90 days

Work Schedule: Monday to Friday 8.30am to 5pm.

Job Summary


This position demonstrates advanced knowledge of entry writing. He/She classifies according to the Harmonized Tariff Schedules (HTS), participates in government agencies clearances (PGA), Code of Regulations, and Customs regulations.

Ideal candidate profile for this role;

  • High school diploma

  • Minimum of 2 years' experience working for a Customs Broker

  • Knowledge of customs operations, laws and regulations, and other government departments

  • Proficiency in Microsoft Office

  • Customs Broker License - Preferred

  • Accurate and rapid data entry

  • Excellent verbal and written communications skills

  • Bilingual (French and English)


Responsibilities:

  • Prepares customs entries and forwards freight to designated locations including interface with international and domestic carriers, overseas offices, and importers.

  • Prepares customs entries and follows-up with the clearance process on all entries prepared.

  • Communicates documentation discrepancies to client and supervisor.

  • Coordinates freight delivery to designated locations.

  • Resolves finance and accounting reconciliation exchange issues.

  • Scans entries into the imaging system meeting allotted and sensitive time requirements.

  • Prepares reports/presentations and analysis using various software packages and databases.

  • Follows up on documentation discrepancy issues which requires the ability to troubleshoot and communicate effectively, both verbally and in writing with customers and foreign origins.

  • Establishes and maintains client relationships.

UPS Supply Chain Solutions offers a competitive total compensation package including:
•    Retirement savings plan (6.5% employer match contribution)
•    UPS Stock Purchase Plan
•    Reimbursement of your tuition fees
•    Employee Assistance Program for you and your family
•    7 floater days / yearly + Annual Vacation + Statutory Holidays
•    Variety of discounts at certain suppliers for our employees, you are eligible as soon as you are hired.
•    Development and career progression opportunities.


Competitive benefits coverage and even some premiums paid entirely by the employer which includes:
•    Life insurance for you and your family
•    Variety of medical specialists cover under our plan
•    Emergency travel assistance for you and your family
•    Medical services and supplies part of your medical plan
•    Vision care, including eye exam, glasses or contact lenses
•    Dental services including orthodontics
•    Short and long term disability program

UPS is a diverse and equal opportunity employer.  Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process.  If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.

CUSTOMS BROKERAGE REP

UPS
Granby - 71.73km
  Customer Service Full-time
Work location: Must be able to work at 23 boul. de l'aeroport, Bromont, Quebec. Job Type: Permanent Full Time - Benefits eligibility after 90 days Work Schedule: Monday to Friday 8...
Learn More
Apr 21st, 2024 at 14:32

Customer Service Representative Full-time Job

BMO CANADA

Customer Service   Granby
Job Details

Retail Banking Sales & Service

 

 

 

 

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

  • Identifies customer needs and initiates referrals to BMO colleagues.
  • Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
  • Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
  • Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
  • Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
  • Contributes to meeting branch business results and the customer experience.
  • Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
  • Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
  • Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
  • Acts as a key member of a collaborative and versatile branch and market team.
  • Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
  • Organizes work information to ensure accuracy and completeness.
  • Takes the initiative to find creative approaches that make each customer’s experience feel personal.
  • Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
  • Contributes to business results and the overall experience delivered in the branch.
  • May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
  • Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
  • Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
  • Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
  • Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
  • Complies with legal and regulatory requirements for the jurisdiction.
  • Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
  • Completes standardized tasks under supervision.
  • Performs initial problem solving within given rules/limits & escalates when required.
  • Broader work or accountabilities may be assigned as needed.

    Qualifications:

  • No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
  • High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
  • Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
  • Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
  • Projects a professional presence.
  • Basic knowledge of specialized sales and business banking solutions to refer to specialists.
  • Passionate commitment to helping customers.
  • A focus on delivering a personal experience to customers.
  • Resourceful self-starter with courage and confidence to approach customers.
  • Readiness to collaborate and work in different capacities as part of a team.
  • Strong interpersonal skills, including the ability to build rapport and connections with customers.
  • An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
  • Basic knowledge learned on the job.
  • Verbal & written communication skills - Basic (in business environment).
  • Organization skills - Basic (in business environment).
  • Collaboration & team skills - Basic (in business environment).

Customer Service Representative

BMO CANADA
Granby - 71.73km
  Customer Service Full-time
Retail Banking Sales & Service         Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financi...
Learn More
Jan 23rd, 2024 at 08:28

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