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As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. 

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you will be constantly on-site.

How you'll succeed

• Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.

• Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.

• Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.

• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.

• You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us

Job Location

6341 TRANSCANADIENNE

Employment Type

Regular

Weekly Hours

30

Skills

Client Issue Resolution, Client Relationship Management, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services

What is the opportunity?

RBC Dominion Securities is currently seeking an Administrative Assistant to join a dynamic advisory team specialized in providing wealth management services to a sophisticated clientele. You will participate in growing the business by providing exceptional and efficient service and by taking care of administrative duties related to client accounts and by responding to client inquiries.

What will you do?

• Responsible for the professional and expeditious servicing of incoming telephone and email contacts from clients, advisors, and other internal and external partners
• Support the Investment Advisors in general administrative duties in the management of client accounts
• Support the Investment Advisors in the preparation of client reviews and presentations
• Request information and documentation from clients in order to open accounts and keep client files up to date
• Follow up on client trades to ensure proper settlement and delivery
• Monitor all pending transfers to ensure completion on a timely basis

What do you need to succeed?
Must-have

• Strong working knowledge of Microsoft 365 apps (Word, Excel, PowerPoint, and Outlook)
• Meticulous attention to detail and excellent time management skills
• Demonstrated skills in providing world-class client service that will come across as professional, warm, and friendly to our clients
• Bilingualism (English and French) required in order to serve clients in the community with English speaking needs
• Ability to work as part of a team

Nice-to-have

• Canadian Securities Course (CSC) and Conduct and Practices Handbook Course (CPH), or obligation to successfully complete both courses within 12 months of start date
• Knowledge of RBC Dominion Securities’ systems and procedures, an asset
• Minimum of 2 years of experience in the securities industry or financial services sector

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program, including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services

Job Skills

Additional Job Details

755 BOUL ST JEAN:POINTE-CLAIRE

POINTE-CLAIRE

Canada

37.5

Full time

Wealth Management

Regular

Salaried

2024-06-16

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

The main function of the administrative clerk (operations support) will be to monitor and control all operations of the distribution center from the arrival and departure of the trailers, enter data, prepare documents to coordinate operations, generate and maintain reports, provide oral and written information of any discrepancies.

• Monitor and control the activities of the distribution center;

• Enter data electronically to monitor and control operations activities;
  
• Provide information electronically and verbally to the client, and to other departments;
  
• Ensure the correct positioning of products in the distribution center according to their allocation and their volumes;
  
• Respond to customer requests during product requisitions;
  
• Support the receipt and shipping of the product in order to comply with customer requests;
  
• Ensure that the trailers requested are those that have been planned for and that the quantity meets the demand for the planned shipment;
  
• Enter data electronically to help the team plan their day;
  
• Treat discrepancies;
  
• Prepare all the documentation necessary to assist the gatehouse when shipping trailers and ensure the information is compliant;
  
• Provide information related to shipping and reception to the various parties;
  
• Produce, print and transmit the required reports;
• Perform any other tasks and responsibilities assigned by management.
  

Education/Experience

• High School Diploma or equivalence;
  
• Office automation skills;
  
• One (1) to two (2) years of experience in a warehouse / distribution center at FedEx Supply Chain or elsewhere;
  
• Bilingualism;
  
• Ability to solve problems;
  
• Sense of initiative, analysis and organization;
  
• Customer service oriented;
  
• Autonomy, versatility and flexibility;
  
• Good computer skills, Excel proficiency (advanced), and ability to learn how different software work;
  
• Ability to handle stress;
  
• Care for quality and accuracy in data entry;
  
• Concern for compliance with procedures;
  
• Good sense of listening and communication;
  
• Ability to work on rotating schedules (day, evening and weekend).

Physical/Cognitive Requirements

•  Ability to follow policies and procedures.

• Ability to read, write and interpret information.

• Ability to add, subtract, multiply and divide.

• Ability to use hands to finger, handle, or feel.

• Ability to sit/walk/stand for up to 10 hours per day. 

• Ability to intermittently crawl, squat, climb, twist, bend, stoop, push or pull.

• Must possess visual acuity, i.e., close, distance, and color vision, depth perception and the ability to adjust focus.

• Ability to lift/carry items less than 25 pounds.

Work Schedule: Alternating 12 hour shifts. The employee will work 4 weeks on day shift (7a.m. - 7p.m.) and 4 weeks on night shifts (7p.m. - 7a.m.).

The main function will be to assist the engineering and maintenance supervisor in all activities related to the building maintenance, prevention, documentation and maintenance of both the equipment and systems.

This position will be responsible for....

• Assist the supervisor in all activities related to maintenance, prevention, servicing and documentation of both the equipment and systems, in order to minimize the systems downtime;
• Respond to building maintenance calls as soon as possible;
• Support other trades when required;
• Ensure general maintenance of the building;
• Maintain an efficient, clean and safe work environment;
• Complete various monitoring and control reports as required;
• Perform all other tasks and responsibilities assigned by management.
   

You might be a great fit if….

Education/Experience

• Probation period successfully completed at Fedex Supply Chain;
  
• Excellent employee record including performance and health & safety in their current position (no disciplinary measures whatsoever and no problem of absenteeism);
  
• Basic knowledge of plumbing, general industrial maintenance;
  
• Ability to maintain and repair building equipment;
  
• Special attention to detail and great sense of customer service;
  
• Ability to work in a computerized environment;
  
• Oral and written bilingualism;
  
• Ability to operate rolling stock;
• Able to work at height; may be exposed to varying temperature conditions.
  

Physical/Cognitive Requirements

 With or without accommodation:

• Ability to follow policies and procedures.

• Ability to read, write and interpret information.

• Ability to add, subtract, multiply and divide.

• Ability to use hands to finger, handle, or feel.

• Ability to sit/walk/stand for up to 10 hours per day. 

• Ability to intermittently crawl, squat, climb, twist, bend, stoop, push or pull.

• Must possess visual acuity, i.e., close, distance, and color vision, depth perception and the ability to adjust focus.

• Ability to lift/carry items less than 25 pounds.

The primary function of the Mobile Administrative Clerk at the Gatehouse will be to perform administrative duties, depending on the position assigned, and to ensure that the security rules and the accuracy and productivity standards of FedEx Supply Chain and its client are followed.

This position will be responsible for....

• Execute the tasks of administrative clerk, according to the assigned position;
• Monitor and control the activities of the yard;
• Enter data on a computer to monitor and control the activities of the yard;
• Communicating electronic and verbal information to the parking lot and other gatehouse services;
• Ensure the correct positioning of the trailers in the yard and the accuracy of the vehicle inventory;
• Respond to requests from the distribution center during vehicle requisitions and releases;
• Ensure that the trailers for shipping comply with the client’s requests;
• Make sure that the trailers that are being loaded are those that have been planned for the intended loads;
• Enter the data to properly identify the planned loads;
• Prepare all the documentation necessary for the shipment of trailers and ensure the conformity of the information;
• Transmit information related to shipping to carriers or other stakeholders;
• Produce, print and transmit the required reports;
• Execute different functions related to projects, studies, surveys etc;
• Perform any other tasks and responsibilities assigned by management;

You might be a great fit if….

Education/Experience

• Probation period successfully completed at FedEx Supply Chain;
  
• Excellent performance and safety records in their current position (no disciplinary measures whatsoever and no absenteeism problems);
  
• 1 to 2 years of experience in similar work at FedEx Supply Chain or elsewhere;
  
• Office automation skills;
  
• Bilingualism;
  
• Ability to solve problems, autonomy, versatility and flexibility;
  
• Sense of initiative, analysis and organization;
  
• Customer service oriented, good listening and communication skills;
  
• Good computer skills: Word and Excel knowledge; ability to learn different software;
  
• Ability to handle stress;
  
• Care for quality and accuracy in data entry, as well as compliance with procedures;
• Ability to work on rotating schedules.
  

Physical/Cognitive Requirements

With or without accommodation:

• Ability to follow policies and procedures.

• Ability to read, write and interpret information.

• Ability to add, subtract, multiply and divide.

• Ability to use hands to finger, handle, or feel.

• Ability to sit/walk/stand for up to 10 hours per day. 

• Ability to intermittently crawl, squat, climb, twist, bend, stoop, push or pull.

• Must possess visual acuity, i.e., close, distance, and color vision, depth perception and the ability to adjust focus.

• Ability to lift/carry items less than 25 pounds.

FedEx Supply Chain, a subsidiary of FedEx Corp., is a leader in the third-party logistics industry, offering diverse services that enable business commerce. Having proven itself in terms of innovation and operational excellence, FedEx Supply Chain takes a consultative approach to optimize logistics processes, implement innovative technologies and encourage constant improvement. Leveraging best practices and the globally recognized FedEx network, FedEx Supply Chain provides cutting-edge solutions that provide flexibility, adaptability and improve profitability for customers. With more than 11,000 employees, 130 operations and 35 million square feet of warehouse space, FedEx Supply Chain manages nearly 150 million packages and processes 358 million returns each year. For more information, visit supplychain.fedex.com.
 
We have…

• A strong brand, FedEx, which is consistently ranked among the most admired and trusted employers in the world.
• An excellent management team with the experience necessary to grow and develop your career.
• An open mind to new ideas and creative methods.
• An excellent compensation and benefits program, including health care, vision, dental, a retirement savings plan (RSP) with a competitive contribution and much more!

General Summary...

The main function of the warehouse worker will be to process product orders, empty or manually fill the trailers while meeting the safety, precision and productivity standards of FedEx Supply Chain and our client.

• Handle and pick products (with Vocollect or WMS (SOGE) system) received, dispatch or palletize products according to operational needs;
  
• Sort and palletize orders and products;
  
• Print, scan and apply labels using RF scanner;
  
• Enter data into the inventory management system as needed using an RF scanner;
  
• Safely operate the handling equipment (electric pallet truck or counterbalance forklift, clamp cart, control selector cart or mobile manual pallet truck);
  
• Comply with security procedures at all times;
• Perform all other tasks and responsibilities assigned by management.
  

Education/Experience

• DES or recognized equivalence;
  
• Less than one year of experience;
  
• Ability to work in a team;
  
• Ability to safely drive a forklift (manual or electric pallet truck or counterbalance forklift or grab cart);
  
• Care for quality, precision and safety;
  
• Basic computer skills an asset;
  
• Ability to respect procedures and deadlines;
  
• Ability to work upright for an extended period and handle pallets;
• Ability to regularly lift loads from 20 lbs (9 kg) to 50 lbs (23 kg) and occasionally loads that can range from 51 lbs (23 kg) to 99 lbs (45 kg) for two;
  

Physical/Cognitive Requirements

• Ability to follow policies and procedures.

• Ability to read, write and interpret information.

• Ability to add, subtract, multiply and divide.

• Ability to sit/walk/stand for up to 10 hours per day. 

• Ability to intermittently crawl, squat, climb, twist, bend, stoop, push or pull.

• Must possess visual acuity, i.e., close, distance, and color vision, depth perception and the ability to adjust focus.

• Ability to lift/carry items less than 25 pounds.

The main function of the warehouse worker will be to process product orders, empty or manually fill the trailers while meeting the safety, precision and productivity standards of FedEx Supply Chain and our client.

• Handle and pick products (with Vocollect or WMS (SOGE) system) received, dispatch or palletize products according to operational needs;
  
• Sort and palletize orders and products;
  
• Print, scan and apply labels using RF scanner;
  
• Enter data into the inventory management system as needed using an RF scanner;
  
• Safely operate the handling equipment (electric pallet truck or counterbalance forklift, clamp cart, control selector cart or mobile manual pallet truck);
  
• Comply with security procedures at all times;
• Perform all other tasks and responsibilities assigned by management.
  

Education/Experience

• DES or recognized equivalence;
  
• Less than one year of experience;
  
• Ability to work in a team;
  
• Ability to safely drive a forklift (manual or electric pallet truck or counterbalance forklift or grab cart);
  
• Care for quality, precision and safety;
  
• Basic computer skills an asset;
  
• Ability to respect procedures and deadlines;
  
• Ability to work upright for an extended period and handle pallets;
• Ability to regularly lift loads from 20 lbs (9 kg) to 50 lbs (23 kg) and occasionally loads that can range from 51 lbs (23 kg) to 99 lbs (45 kg) for two;
  

Physical/Cognitive Requirements

• Ability to follow policies and procedures.

• Ability to read, write and interpret information.

• Ability to add, subtract, multiply and divide.

• Ability to sit/walk/stand for up to 10 hours per day. 

• Ability to intermittently crawl, squat, climb, twist, bend, stoop, push or pull.

• Must possess visual acuity, i.e., close, distance, and color vision, depth perception and the ability to adjust focus.

• Ability to lift/carry items less than 25 pounds.