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Customer Experience Associate Full-time Job

Saputo Diary

Customer Service   Les Coteaux
Job Details

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

  • Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
  • Processing day to day transactions
  • Nurturing rich, long-standing relationships
  • Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
  • Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs


Is this role right for you?  In this role you will:

 

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers’ needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
  • Demonstrate an eagerness to learn and determination to succeed


Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

 

  • Have proven customer service skills through work or community involvement
  • Are willing to assist in a professional, friendly and efficient manner
  • Are available to work a flexible schedule
  • Are comfortable in simple sales situations
  • Have strong technical skills and the ability to promote digital and self-service banking options to our customers


What’s in it for you?

 

  • The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your career growth and enhance your skills
  • An organization committed to making a difference in our communities – for you and our customers
  • You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
  • A competitive compensation and benefits package

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English and French because they will serve and English-speaking clientele.

Customer Experience Associate

Saputo Diary
Les Coteaux - 79.2km
  Customer Service Full-time
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them...
Learn More
Jan 22nd, 2025 at 17:32

Administrative Coordinator Full-time Job

Day & Ross Inc.

Administrative Jobs   Lachute
Job Details

The Administrative Coordinator is responsible for manifesting, scanning, POD’ing and related duties for The Day & Ross Transportation Group. The purpose of this role is to support the business by looking after the administrative processes for the terminal.

How You’ll Help:

  • Provide administrative support to the managers and office staff team and ensure that administrative matters are organized and dealt with in a professional manner
  • Following up with customers (Walmart-Costco)
  • Send appointment requests via, email, telephone and Boards Update system with appointment information.   Manifest and arrange appointments.
  • Pick-up Bills and POD’s: Enter bills and POD’s. Upload and edit EDI files. Ensure COD and cash shipment payments are received before tendering to agents.
  • Reports: POD reports – following up on PODs Make sure PODs are imaged. Missed appointment report following up with customers if freight not delivering.
  • Call customers regarding appointment change, status, issues regarding appointment. 
  • Log customer interaction consistently and accurately in AS400. 
  • Redirect documents intra- and inter-terminal as well as to customers as needed
  • Answer phone calls and email enquiries and relay calls and messages to appropriate managers and employees
  • Attend meetings, take notes, and follow up on decisions within area of responsibility
  • Assist drivers with preliminary paperwork information such a bill of lading
  • Input skeleton bills into the system ensuring that all critical information is input, enter comments regarding damages, shortages and ensure required signatures are present
  • Gather, enter, and update data to maintain software database on daily basis as appropriate, establish and maintain files and records 
  • Ensure that correct information about missed pickups and deliveries is rescheduled
  • Support and adhere to OS&D team procedures and policies to prevent OS&D loss; tracking freight movement and damages to prevent OS&D loss
  • Assist with data entry
  • Other related duties as may be required

 

Your Skills & Experience: 

  • Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
  • Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial 
  • Communication skills - advanced
  • Computer skills – accuracy, MS products, AS400, web based programs
  • Demonstrated customer relationship skills
  • Strong conflict resolution skills
  • Able to work deadlines in high transactional environment
  • Ability to champion business needs in a collaborative manner to colleagues
  • Results focused
  • French & English
  • Able to work with little supervision

 1111 Francois Lenoir, Lachine, QC, H8T 3P9, CA

Administrative Coordinator

Day & Ross Inc.
Lachute - 82.78km
  Administrative Jobs Full-time
The Administrative Coordinator is responsible for manifesting, scanning, POD’ing and related duties for The Day & Ross Transportation Group. The purpose of this role is to supp...
Learn More
Oct 3rd, 2024 at 17:54

Administrative Coordinator Full-time Job

Day & Ross Inc.

Administrative Jobs   Lachute
Job Details

The Administrative Coordinator is responsible for manifesting, scanning, POD’ing and related duties for The Day & Ross Transportation Group. The purpose of this role is to support the business by looking after the administrative processes for the terminal.

 

How You’ll Help:

  • Provide administrative support to the managers and office staff team and ensure that administrative matters are organized and dealt with in a professional manner
  • Following up with customers (Walmart-Costco)
  • Send appointment requests via, email, telephone and Boards Update system with appointment information.   Manifest and arrange appointments.
  • Pick-up Bills and POD’s: Enter bills and POD’s. Upload and edit EDI files. Ensure COD and cash shipment payments are received before tendering to agents.
  • Reports: POD reports – following up on PODs Make sure PODs are imaged. Missed appointment report following up with customers if freight not delivering.
  • Call customers regarding appointment change, status, issues regarding appointment. 
  • Log customer interaction consistently and accurately in AS400. 
  • Redirect documents intra- and inter-terminal as well as to customers as needed
  • Answer phone calls and email enquiries and relay calls and messages to appropriate managers and employees
  • Attend meetings, take notes, and follow up on decisions within area of responsibility
  • Assist drivers with preliminary paperwork information such a bill of lading
  • Input skeleton bills into the system ensuring that all critical information is input, enter comments regarding damages, shortages and ensure required signatures are present
  • Gather, enter, and update data to maintain software database on daily basis as appropriate, establish and maintain files and records 
  • Ensure that correct information about missed pickups and deliveries is rescheduled
  • Support and adhere to OS&D team procedures and policies to prevent OS&D loss; tracking freight movement and damages to prevent OS&D loss
  • Assist with data entry
  • Other related duties as may be required

 

Your Skills & Experience: 

  • Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
  • Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial 
  • Communication skills - advanced
  • Computer skills – accuracy, MS products, AS400, web based programs
  • Demonstrated customer relationship skills
  • Strong conflict resolution skills
  • Able to work deadlines in high transactional environment
  • Ability to champion business needs in a collaborative manner to colleagues
  • Results focused
  • French & English
  • Able to work with little supervision

Administrative Coordinator

Day & Ross Inc.
Lachute - 82.78km
  Administrative Jobs Full-time
The Administrative Coordinator is responsible for manifesting, scanning, POD’ing and related duties for The Day & Ross Transportation Group. The purpose of this role is to supp...
Learn More
Sep 20th, 2024 at 14:18

Transborder Coordinator Full-time Job

Day & Ross Inc.

Administrative Jobs   Lachute
Job Details

The Transborder Coordinator is responsible for ensuring accurate and timely processing of invoices, identifying process improvements, prioritizing and contributing to the resolution of reoccurring issues while delivering on assigned objectives.  

 

How You’ll Help 

Prepare and proofread bills, reports, forms, manifest and correspondences to ensure the accuracy of text and format 

Work with customs brokers to get timely customs entries on PAPS shipments for seamless transit of freight 

Organizes with the dock to ensure accurate loading for the outbound lanes for the US gateways 

Creates Manifests for Outbound Loads ensuring all information are completed 

Cuts Line haul Order Number for the outbound load to be sent to dispatch 

Checks and updates Dangerous Goods program to ensure accurate DG placards are input into the system and driver will have these placards in the trailers that needs to go with the outbound drivers for transport to Canada wide destination terminals 

Sort incoming electronic mail and distribute within departments and organization 

Training new personnel on AS400 system 

 

Your Skills & Experience:  

 

Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience. 

Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial.  Business Management experience. 

Communication skills – advanced. 

Computer skills – accuracy, MS products, AS400, Truck Mate and web based programs. 

Attention to detail. 

Demonstrated customer relationship skills. 

Strong conflict resolution skills. 

Able to work deadlines in high transactional environment. 

Ability to champion business needs in a collaborative manner to colleagues. 

Results focused. 

Leadership and team building orientation; negotiation and conflict resolution skills. 

Troubleshooting and problem solving skills, the ability to evaluate current situation, respond quickly to changing requirements, execute and escalate accordingly. 

Strong organizational and time management skills, including the ability to work under pressure in a fast paced setting. 

Ability to multitask and prioritize in a deadline driven environment; appropriate sense of urgency. 

Ability to work independently and to collaborate with others to meet customer expectations. 

English and French required. 

Transborder Coordinator

Day & Ross Inc.
Lachute - 82.78km
  Administrative Jobs Full-time
The Transborder Coordinator is responsible for ensuring accurate and timely processing of invoices, identifying process improvements, prioritizing and contributing to the resolutio...
Learn More
Aug 29th, 2024 at 15:34

Dispatcher Full-time Job

Day & Ross Inc.

Transportation & Logistics   Lachute
Job Details

The scope of this position is to be responsible for dispatching units to pickup and delivery freight, monitoring the performance of drivers and ensuring customer timelines are adhered to. 

 

How You’ll Help 

Coordinate deliveries, assign pick up requests, and enter line haul orders in the computer. 

Assign appointment freight deliveries to trucks, manifest shipments, and check for expedited shipments. 

Answer phones from drivers and customers. 

Review yard check to ensure freight is not missed and trucks are on schedule. 

Coordinate drivers to come back for second round of deliveries. 

Coordinate daily P&D requirements. 

Monitor driver performance and report finding to manager. 

Identify areas for improvement and efficiencies. 

Perform clerical duties for compliance and broker pay as required. 

Other related duties as may be required. 

 

Your Skills & Experience:  

An understanding of the geography of the area 

High School graduate or equivalent 

Transportation background in dispatch, dock supervision (2-3 years) 

Computer literate in Excel and Word 

Equipment knowledge is an asset 

Strong problem solving skills with the ability to implement proactive solutions to support operational demands and efficiencies 

Results focused 

Exceptional interpersonal and leadership skills to manage demands and resolve issues with drivers, coworkers, etc. 

Must have a strong sense of urgency 

Good communication skills 

Must be able to work under a flexible work schedule 

Must be a hands-on operator, trainer, coach and mentor 

Must be able to build and maintain relationships 

Must be a self-starter 

English required; other languages an asset but not required
 
If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

Dispatcher

Day & Ross Inc.
Lachute - 82.78km
  Transportation & Logistics Full-time
The scope of this position is to be responsible for dispatching units to pickup and delivery freight, monitoring the performance of drivers and ensuring customer timelines are adhe...
Learn More
Aug 2nd, 2024 at 12:22

Quality Control Technician Full-time Job

Coca-Cola Canada Bottling Limited

Maintenance & Repair   Lachute
Job Details

About This Opportunity

The Quality Assurance Technician is responsible for conducting various checks, monitors and tests or raw, in-process and finished products and or processes to verify production of high-quality product, to successfully meet the demands of our customers. The successful candidate will work closely with cross-functional teams to ensure compliance with regulatory requirements, standardized operating procedures (SOPs), and internal policies established by the Quality Assurance Department.

Salary: 21.20$/h - Saturday Sunday premium rate (+ 1.25$/h) 

Shift on rotation: Monday to Friday Day (6h am - 2h30 pm) - Evening (2h pm - 10h30 pm) - Sunday to Thursday Night (10h pm - 6h30 am)

Benefits: Vacations - Sick days - Health Insurance - RRSP (After probation)

Responsibilities

  • Conduct qualitative and quantitative testing of beverages, syrups, and raw materials throughout the entire production process.
  • Perform standardized quality samplings and audits during production; organize collected data into electronic logbooks, databases, and report variances and non-conformities to plant management.
  • Understand, monitor and act accordingly to support : ISO-GFSI compliance regulatory requirements, Food Safety and Quality programs as implemented by the company. This individual has the authority and responsibility to stop production should the product be out of specification and or observed food safety or compliance breach.
  • Conduct package quality inspection and quality audit and isolate product that does not meet standards.
  • Standardize and calibrate laboratory equipment, troubleshoot systems, equipment and processes for the department.
  • Pursue excellente; continuously develop technical and personal skills to achieve plant-wide world class manufacturing environment.
  • Supposrt production by utilizing time management is to limit facility downtime and ensure only the highest quality finished good is produced.
  • Analyze syrup beverage and/or water attributes.
  • Audit container rinsers, air blowers, filters, and coders to ensure proper operations.
  • Conduct package quality inspection and quality audits and isolate product that does not meet standards
  • Receive and test CO2 and all raw materials prior to production process.
  • Maintain highest possible house keeping standards to prevent microbial contamination

Qualifications

  • High school diploma or GED required
  • DEC/AEC in quality
  • 1 - 3 years prior production/manufacturing experience OR 2+ years relevant lab technician experience. - Food/beverage industry experience a plus.
  • Demonstrated attention to detail and accuracy.
  • Familiarity with lab safety and handling of hazardous materials.
  • Readily accepts instruction from management/supervisors and executes effectively.
  • Needs to be reliable and open to a flexible schedule.
  • Strong analytical skills.
  • Ability to read, write, and keep records.
  • Strong computer comprehension capabilities including Excel and Word and various quality programs.
  • Familiarity with lab safety and handling of hazardous materials.

Quality Control Technician

Coca-Cola Canada Bottling Limited
Lachute - 82.78km
  Maintenance & Repair Full-time
  21.20
About This Opportunity The Quality Assurance Technician is responsible for conducting various checks, monitors and tests or raw, in-process and finished products and or processes t...
Learn More
Mar 21st, 2024 at 15:53

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