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Reporting to the Senior Manager, People Analytics and Workforce Planning, and as a member of the broader HR team, the Manager, HR Technology Operations is responsible for managing and maintaining the corporation’s HRIS (Workday).  The Manager oversees the optimization of the HRIS to ensure it successfully supports business requirements. The Manager manages the contract and relationship with external vendors (AMS provider and Workday) 

WHO YOU WILL WORK WITH  

The Human Resources department provides HR leadership across BCI, in direct support of investment return objectives and delivering on BCI’s mandate. The HR department adds value as a strategic business partner, an enabler of change when mandates shift, and serves as a trusted advisor to the CEO/CIO, executive, and the board on all people matters.  

HR supports every person at BCI and serves as a trusted partner to all departments on strategic initiatives and day-to-day HR matters. By focusing on our talent, we ensure the organization has the right people with the right skills supporting and delivering on investment strategies for the benefit of our clients. 

WHAT YOU BRING 

• 8+ years of progressive experience in human capital management systems/HR Technology, including time in a leadership or supervisory role, preferably in an investment management organization 

• Proven track record of HRIS system implementation; preference given to Workday  

• Strong organizational skills with a high attention to detail and a commitment to data accuracy and integrity  

• Strong problem-solving capabilities 

• Ability to explain difficult concepts and persuades others to adopt a point of view 

• Achieves results using informal social networks, unwritten informal structure, culture, and the rules of the organization 

• Proficiency and confidence when dealing with a diverse range of professionals in a proactive and confidential manner; supported by effective communication skills  

• Working level understanding of employment legislation and the HR industry 

• General understanding of the investment industry preferred 

• Strong data analysis knowledge an asset 

WHAT YOU WILL DO  

• Subject Matter Expert (SME) of Workday (HCM and HR Core) 

• Configuration Expertise on Workday Security administration and configuration  

• Technical Expertise on Workday Advance Compensation – bonus and stock plans, stock administration 

• Functional and Technical knowledge in Workday Prism, Workday Journeys, Benefits, Payroll, Talent Optimization, Learning, and Recruitment  

• Oversees the day-to-day administration of the HRIS: 

• provides technical support to users: researches, troubleshoots and resolves issues within the parameters of the system support model 

• resolves escalated issues or concerns to HRIS, within the parameters of the system support model; identifies and resolves root causes to common user challenges 

• provides security administration and consultation to ensure data is secure and access is appropriate for users and roles as assigned 

• supports HRIS SMEs in the effective running of the modules for which they are responsible 

• In partnership with Technology and/or Finance, manages the relationship with the HRIS and AMS vendors to ensure proper support; including contract renewals and change requests 

• Collaborates with business product owners (eg. Workday Adaptive Planning, Peakon, Strategic Sourcing) to ensure business requirements are met, while maintaining system integrity  

• Oversees the regular maintenance and optimization of the HRIS by ensuring updates and changes are properly implemented and communicated 

• Manages vendor releases, providing communication and guidance to HRIS SMEs to ensure required configuration and testing is completed for their respective modules prior to rollout 

• Proposes and implements, with support from external vendor(s) as needed, new solutions to improve HR processes or overall user experience for the corporation 

• Under the guidance of the Senior Manager, People Analytics and Workforce Planning, ensures proper data integrity and audit controls 

• Participates in defining system requirements and testing and deploying solutions; ensures there is a match between solutions and organizational system needs 

• Provides user support through documentation, developing and facilitating training, and creating supporting materials 

• Reviews and analyzes system functionality and provides recommendations for improvements, documenting any implemented changes as appropriate 

• With support from Organizational Change Management specialists, ensures effective communication of HRIS updates to HR department, staff, and managers 

• Participates in, and provides support to, broader HR team projects, as required 

• May supervise 1-2 HR Advisors, Analysts or Technicians 

• Ensures compliance with Data Privacy and Protection Guidelines and legislation 

• Other duties and projects as may be required. 

Strong Preference will be given to candidates with the following experience: 

• Enterprise Interface Builder (EIBs) across various modules 

• Calculated Fields and Report Writing (Advanced and Matrix reports), including Dashboards and Discovery Boards 

• Docs for Layouts functionality – Compensation Statements and Performance Review Documents 

WHERE YOU WILL WORK  

This role can be based in either our Victoria or Vancouver office. We are an in-person collaborative organization with the flexibility to work remotely 1-day a week.

At BC Ferries, our people are at the heart of everything we do. Every sailing, every connection, every safe arrival depends on dedicated teams working together with care, professionalism, and respect.

We’re looking for a Coordinator, People Experience to join our People Experience team — a role where you’ll help create a workplace grounded in connection, safety, and trust. If you’re someone who thrives on helping others, takes pride in accuracy and confidentiality, and believes that great employee experiences lead to great customer experiences, we’d love to meet you.

As a Coordinator, you’ll play a key role in ensuring our people feel supported, informed, and valued throughout their employment journey — from recruitment to onboarding and beyond.

This is more than an administrative role. It’s about building relationships, supporting safe and respectful workplaces, and ensuring our processes reflect the care we have for our people.

The role

Reporting to the Manager, People Experience, you contribute value through key areas of oversight such as:

• Maintaining superior customer service and fostering positive relationships in communications with employees, resolving problems and issues as they arise;
• Providing confidential administrative services, including preparing letters, correspondence, and reports, and coordinating HR documentation and approvals;
• Assisting with internal recruitment for bargaining unit roles, including interviewing, screening, and selecting applicants;
• Maintaining employee personnel files and electronic records, including HRIS data entry, ensuring data integrity and compliance with organizational standards;
• Supporting People Experience programs, including employment lifecycle activities, HR transactions, and coordinating and facilitating New Hire Orientations at the Atrium;
• Responding to routine employee and leader inquiries related to policies, procedures, systems, and programs, escalating complex matters as required;
• Assisting with attendance tracking and reporting activities using established tools and processes;
• Supporting compliance with employment legislation, collective agreements, and organizational policies by following defined procedures and controls;
• Assisting with audits, data validation, and quality checks to ensure the accuracy of people data and records;
• Maintaining confidential information, both electronically and manually;

What you bring to the team

• Bachelor’s degree in Human Resources, Business Administration, or a related field, or an equivalent combination of education and experience
• 1-3 years experience in an HR, People Experience or administrative support role
• Basic understanding of HR policies, employee lifecycle processes, and people data administration
• Experience working with HRIS or workforce management systems is an asset
• Exposure to unionized or operational environments is an asset

Competencies:

• Strong interpersonal and customer focused skills
• Strong communication skills, both verbal and written
• Ability to multi-task, set priorities, and work well under pressure meeting established deadlines
• Flexibility, with the ability to work well in a fast paced ever changing environment
• Sound judgement, analytical, and problem-solving skills
• High level initiative and motivation
• Proficient in Windows based software programs
• Experience in the use of Oracle HR databased programs
• Accuracy and attention to detail
• Thorough understanding of company policies, regulatory requirements and collective agreement.

We’re proud to be one of the largest ferry operators in the world and for over 60 years, we have been dedicated to providing safe and efficient travel to our customers. We are looking for a key member of our marketing team who shares a passion for BC’s coast to support our continued growth.

We are searching for a User Experience (UX) Designer to support the delivery of UX design initiatives in collaboration with other designers, the brand and creative services and customer experience teams, and other key business stakeholders. This is a multi-faceted role that will involve participation in long-term, strategic user experience projects as well as day-to-day operational responsibilities.

To be the right fit, you are a self-starter and strategic thinker – someone with a user-centric mindset. You demonstrate a passion for digital design and have a high level of creativity and the technical skills required in order to bring brands to life. You have a demonstrated ability to manage multiple priorities and problem-solve, are a team player and excel in a collaborative setting.

The Role
Reporting to the Manager, Digital Services, you add value and are energized by key areas of oversight such as:

• Bringing BC Ferries’ brand to life with creative digital designs and ensure that user experience, design and content on the website, app and intranet align with the overall business strategy, including the brand and customer experience strategies;
• Developing and prototype design enhancements for e-commerce website, app and other digital assets as required, through data-driven decisions and in alignment with the customer experience strategy;
• Working with development team on UAT testing and delivery and execution of improvements;
• Demonstrating prototypes to internal and external stakeholders and perform customer testing;
• Contributing to creation and maintenance of schedule content on the website (SAP Hybris), app (React Native), and other media as required;
• Acting as key point of contact for issues and requests relating to online schedules and internal websites, as well as digital signage;
• Supporting audio and video media preparation, management and distribution through internal and offsite storage and retrieval services;
• Participating in ideation and vision mapping sessions with key stakeholders;
• Troubleshooting and recommend fixes for multi-device user interfaces and booking flows;
• Reviewing customer input, website analytics reports and data to identify and resolve UX pain points;
• Participating in multi device and multi OS testing of web and app enhancements;
• Training, coaching and supporting the development of junior designers;
• Supporting larger design capital projects and other data driven customer experience initiatives;
• Developing and maintaining a thorough understanding of company policies and procedures;
• Working closely with various departments and cross-functional working groups in support of business initiatives;

What you bring to the team

• Degree in Information Technology, Computer Science, User Experience Design, Marketing or related field
• Minimum 4-6 years working in a user experience design role for ecommerce sites
• Experience supporting mission critical websites, content management systems and related applications in a complex, fast-paced business environment
• Experience conducting user testing research
• Experience working collaboratively with cross-functional teams in a complex organization
• Ability to build trust and rapport with key stakeholders
• Working knowledge of HTML, CSS, JavaScript and React
• Proficient in using prototyping, web design and graphic design applications
• Ability to provide user access and training for digital applications
• Ability to accurately transcribe complex data sets into readable formats
• Working knowledge of Jira, Confluence, Cherwell and SharePoint applications, or similar
• Working knowledge of Agile/Scrum methodologies.