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We have an opening for a Syntax/AS400 Software Support Agent , providing support to our internal customers and website support for our external customers.

This is a junior to mid-level position, but you will need to be able to work in a fast-paced environment and be a quick learner so you can work independently in a short period of time. Extensive in-house training is provided and retention of information will be critical to your success.

What are the benefits for you?

• Regular business hours Monday through Friday (hybrid or remote)
• Full benefits with fully Company paid premiums for the basic kit from the first day of employment
• Professional development and training opportunities
• Life, Disability and Wellness Insurance Program
• Retirement savings programs, including an RRSP and a defined contribution pension plan, with an employer contribution of up to 5.25%
• Paid vacation and sick leave, and a day off on your birthday!
• Bonus programs that include annual performance bonuses and a profit sharing plan
• Employee discounts on top brands of plumbing and HVAC/R products
• Tuition reimbursement for employees
• Employee Referral Program
• Reimbursement of safety shoes

What you will do:

• Provide software support to our internal customers and web support to our external customers.
• Respond to incoming requests via phone, email, self-service and chat and then log them into two separate ticketing systems (ServiceNow and SalesForce).
• Identify, investigate and troubleshoot software issues to achieve rapid resolution.
• Create/maintain system user codes and authorities for security.
• Identify urgent issues and resolve or escalate to Level 2
• Run reports, download to Excel and format for clients.

What you will bring:

• Minimum 12 months experience in a call center or help desk, or a combination of experience and training
• Experience using a ticketing system for logging/researching/resolving issues/requests
• Basic computer skills and keyboard skills of at least 45 words per minute
• Proficiency in Microsoft programs; Outlook, Excel and Word
• Excellent written and verbal communication skills in English, bilingual in French would be an asset
• Work in a fast-paced environment and utilize time during slower periods
• Highly motivated to provide excellent customer service with a positive attitude
• Excellent time management and organizational skills
• Work with minimal supervision after extensive internal training.
• Take responsibility for owning problem solving
• Preserve information by documenting your own knowledge base to refer to when solving problems
• Must be reliable, punctual and flexible
• May be required to work flexible hours and provide on-call (rotating) support after normal business hours
• Knowledge of Syntax and/or Oracle operating systems an asset.

The normal hours of service are Monday through Friday from 6:30am to 6:30pm (Eastern Time) spread over different shifts. The position will be for a specific shift with occasional requirements to work other shifts (substitution or vacation periods), as well as 2-3 Saturdays per year (inventory periods or other special projects).

Each submitted resume is individually reviewed by our team and kept for 24 months in case a great new opportunity that matches your skills and abilities arises.

Please note that this position requires the result of a satisfactory criminal record check. A criminal record under the Criminal Code and/or another federal criminal record does not automatically mean that you will not be eligible for the position.

WestJet is currently seeking a Senior Administrative Assistant to support two Vice Presidents & one Director: VP - Loyalty, VP - Experience Management and Director - Contact Centres. Reporting directly to the VP - Loyalty and providing administrative support to the VP Experience Management & Director – Contact Centres, this position deals with sensitive and confidential information and requires the ability to exercise considerable discretion and judgement in service of confidentiality.

The role entails constant multi-tasking and the need to make time-sensitive decisions regarding the management and distribution of internal and external materials. The workload is high volume and fast-paced and accuracy is vital in this environment.

The successful candidate will be passionate about airline operations and understands the vital role this team plays within WestJet’s world. There is a significant amount of exposure to sensitive and confidential information and as such, the ideal candidate will possess the ability to function in an extremely pragmatic fashion. There is a high volume of work with invoices and purchase orders involved with this role.  A knowledge and understanding of accounting practices and procedures is an asset.  Very strong attention to detail is a must.

Key Responsibilities (included but not limited to):

• Act as an ambassador to the VP offices, ensuring those engaging with it have a positive experience and work to positively influence the reputation of the VP office for internal and external guests
• Collaborate with other Sr. Administrative Assistants and the Executive Assistant team on meeting coordination with other members of the VP and EVP teams
• Provide the full spectrum of administrative support to the VPs, including managingcorrespondence, screening requests from internal and external parties,completing and approvingexpense reports,reconciling and processing/approval ofinvoices and purchase orders, and arranging travel, meetings and other required items
• Strategically manage the VPs’ calendars and schedules
• Research and profile external contacts to help the VPs prepare for engagements  
• Prepare, edit, and coordinate concise and consistent correspondence, communications and presentations for the VPs
• Gather data from the VPs’ direct reports and coordinate necessary reporting
• Working collaboratively with relevant stakeholders,assist with drafting, collecting, and/or organizingaccurate presentations, reports and correspondence for the VPs to deliver to the Board and Committees, and to the Executive Leadership team
• Manage the team’s office supplies and spend to budget
• Assist with special projects as required, such as onboarding new employees, office space coordination, offsite meeting and event planning, etc.
• Play a critical ad hoc support role with assisting the VPs teams and emergency response team in emergency response situations
• Brief VPs on relevant issues and provide both VPs with reliable and timely advice, support and liaison services, allowing him/her to focus on the delivery of WestJet strategic priorities and goals
• Collaborate with Sr. Executive Assistant to department EVPs and provide backup coverage as required
• Other administrative duties as needed to support the People and Loyalty teams

Competencies:

Professionalism and Integrity

• Exercises a high degree of diplomacy and good judgment; maintains strict confidentiality; exercises considerable discretion and judgement identifies conflicts and resolves appropriately; provides a high level of customer service to internal and external stakeholders; holds themselves and others to high standards of quality; demonstrates consistency and reliability.

Communication

• Ability to communicate effectively with internal and external stakeholders at all levels is essential.
• Questions and explores fundamental assumptions in change efforts seeking deeper clarification to avoid inaccurate conclusions.

Prioritizes and Organizes

• Excellent time management and organizational skill set; follows up to ensure other people’s contributions are on schedule; anticipates problems and ensures contingency plans are available and actioned if needed; meets deadlines; highly detail-oriented with the ability to multi-task and manages time (both their own and the Executive(s)) effectively.

Experience and Qualifications:

• Office Management and / or Business Administration degree or diploma
• 3 to 5 years’, or more, experience in a senior administrative role, in an organization of similar scope, scale and complexity to WestJet
• Advanced knowledge and high proficiency in Outlook, Word, Teams, Power Point; and intermediate knowledge of Excel required
• Very organized, strong attention to detail and superb time management skills
• Highly experienced and able to provide financial support when it comes to dealing with vendor setups, purchase orders, contract tracking and follow up as well as, helping with financial overview
• Experience in dealing with confidential issues is required
• Strong written and oral communication skills required with proven experience in a guest service or service delivery environment dealing with problem resolution
• Must be able to proactively perform job functions, and review current processes to streamline and simplify processes
• Must be able to maintain composure and switch gears quickly and often, as the business needs dictate, without disruption to the tasks at hand
• Adaptable and able to take direction (sometimes little direction) and execute tasks in a timely manner
• Works well with all leadership styles and is a self-starter who requires minimal supervision

The benefits of being a WestJetter:  

WestJet provides all WestJetters with a competitive total rewards package.  On top of that, we offer:   

• A fun and friendly culture with colleagues who work together to win  
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs  

Posting Close Date: 03/02/2025    (Please note the posting will close at 11:59pm MST)

Overview

Overview

Job Description

• The candidate must sweep, mop, wash and polish floors.
• The candidate must dust furniture.
• The candidate will be expected to clean, disinfect, and polish kitchen and bathroom fixtures and appliances.
• The candidate must disinfect operating rooms and other areas.
• The candidate will be responsible for picking up debris and emptying trash cans.
• The candidate will be expected to clean the windows, walls, and ceilings.

Job Requirements

• The candidate should be fluent in English language.
• There are no standard education requirements such as a bachelor’s degree, a certificate, or a diploma.
• Candidate having experience is an asset.
• The candidate must be punctual.
• The candidate should be client focused.
• The candidate should have effective interpersonal skills.
• The candidate should be organized and flexible in nature.
• The candidate must be capable of acting on their own initiative.
• The candidate should have good judgemental skills.
• The candidate should be reliable.
• The candidate should be a good team player.

Additional information

Transportation/travel information

• The candidate’s travel expenses will be covered by the employer.

Work conditions and physical capabilities

• The candidate must have the ability to work independently.
• The candidate should be willing to work under pressure.
• The candidate should be prepared to perform physically demanding tasks as part of their daily work.
• The candidate should have an eye for details.
• The candidate must be willing to work long hours in sitting, standing, and walking positions.

How to Apply

If you are interested in applying, apply through the given options.

By email

iharoun10@yahoo.com

To provide courteous and efficient pick-up and delivery of packages on an assigned route; to check all shipments for conformance to Federal Express Canada features of service; to provide related customer service functions.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High school diploma/educational equivalent

Must possess a valid driver’s license and have a good driving record

Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment

One (1) year customer oriented business experience preferred

Must achieve minimum threshold on mandatory pre-placement driver assessment training

Some knowledge of Federal Express Canada operations and Canadian Customs regulations an asset

Good interpersonal and communication skills

Good time management and organizational skills

Excellent customer service skills

Ability to multitask, handle stress and work in a highly pressured environment

Willingness to be flexible and work different schedules and holidays based on business needs

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High school diploma/educational equivalent

Must possess a valid driver’s license and have a good driving record

Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment

One (1) year customer oriented business experience preferred

Must achieve minimum threshold on mandatory pre-placement driver assessment training

Some knowledge of Federal Express Canada operations and Canadian Customs regulations an asset

Good interpersonal and communication skills

Good time management and organizational skills

Excellent customer service skills

Ability to multitask, handle stress and work in a highly pressured environment

Willingness to be flexible and work different schedules and holidays based on business needs

Overview

Overview