All jobs within 400 km around Pickering

Reporting to the Administrator, the Support Services Manager manages the housekeeping, laundry and maintenance departments to achieve high standards of cleanliness and sanitation, to provide quality linen service, and to maintain a safe, well-functioning physical plant, all within ECI’s policies and procedures, and all applicable standards, legislation and regulations.

RESPONSIBILITIES

• Maintain all aspects of hiring and performance management of departmental staff; scheduling; staff development, including identification and delivery of department-specific orientation and training.
• Supervision of contractors’ work to ensure fulfilment of contractual obligations.
• Preparation and management of departmental budgets; inventory management and control, including purchase of departmental supplies and equipment.
• Maintenance of departmental policy and procedure manuals; full participation in leadership team activities and responsibilities, including participation on teams and committees, and reporting.
• Contract tendering in consultation with ECI consultants, and with approval of Administrator.
• All aspects of management of quality and quantity of services and products provided/ produced by departmental staff.
• All aspects of departmental safety program management, including preventative maintenance, and repair of equipment.
• Maintenance of records, statistics, and reports in accordance with ECI and home policies, and all applicable legislation and standards.

QUALIFICATIONS

• Post-secondary degree or diploma required
• Knowledge of evidence-based practices and/or, if there are none, prevailing practices relating to housekeeping, laundry and maintenance, as applicable
• Minimum of two (2) years experience in a managerial or supervisory capacity
• Environmental services certificate in a recognized program
• Experience in management of human and financial resources an asset
• Experience in a long-term care setting, an asset
• Formal training in building maintenance or Operator B Certificate, an asset.
• Health and safety certification, an asset.
• Ability to communicate effectively, both verbally and in writing.

Our employee-partners enjoy:

• Competitive Pay
• Weekly Pay Cheques
• RRSP and DPSP Contribution
• Medical, Dental & Vision Insurance Package
• Disability & Life Insurance Package
• Paid Vacation & Holidays

• Career Advancement Opportunities

Purpose of Job: 

This is a unique opportunity to join the dynamic and continually growing world of Scotia Wealth Management. The SWM receptionist/Branch Systems Administrator welcomes and interacts with our high net worth clients.
 

WHAT YOU'LL BE DOING

In this role you will:

• Receives all visitors, including phone calls and responding or forwarding to the appropriate individual 
• Performs daily mailroom duties and deliveries
• Ensures all technology is running at maximum efficiency and reports issues
• Accepts and arranges courier of parcels to ensure timely distribution of packages and documents
• Coordinates meetings rooms and conference calls ensuring action items and deliverables are handled
• Coordinates any internal communication to staff
• Organizes and maintains various filing systems
• Maintains office supplies inventory at proper levels and ensures timely ordering
• Assists with security related activities and key holder responsibilities
• Acts as back-up to the Branch Operations Assistant
• Coordinates any special events as required

DO YOU HAVE THE SKILLS

We'd Love to work with you if you have:

• Superior customer service skills
• High level of problem solving abilities
• Outstanding written and oral communication skills
• Highly organized with the proven ability to manage multiple priorities and deadlines
• Effectively interface and develop working relationships with all levels of the organization and external clients
• Ability to work independently 

WHAT’S IN IT FOR YOU

• At ScotiaMcleod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcleod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• You will join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, and curiosity and celebrates success. 
• Learning and Development – free access to Scotia Academy to upskill and develop your skills

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English & French because they will serve English-speaking clientele.

We are seeking a Bilingual Site Supervisor who will be directly in charge of Security guards at assigned client site. Observes and reports activities and incidents, providing for the security and safety of client property and personnel. Performs duties of Security Guard within scope of assignment. Makes periodic tours to check for irregularities and to inspect protection devices and fire control equipment. Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises. 

RESPONSIBILITIES

• Provides lead direction at assigned client site on assigned shift; acts to ensure that post orders are followed, that established rounds are completed, and that adequate reports are filed; notifies proper authorities and client in emergency situations. 
• May counsel and discipline personnel as appropriate; seeks advice from company management or designated representatives as appropriate; meets personally with employees and documents counseling and disciplinary actions. 
• Assists in the training of Security Guards and review of post orders. 
• Assists in the submission of payroll and personnel information to the company as designated.
• In conjunction with company management or designated company representatives acts to ensure adequate security coverage of all posts. 
• Prepares, files and submits various reports as required. 
• Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities. 
• Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service. 
• As assigned, in accordance with applicable company policies and procedures and in compliance with provincial and federal laws, carries out lead or supervisory duties that can include some or all of the following: interviewing, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and making hiring and termination recommendations. 

QUALIFICATIONS

• Bilingual (English and French).
• 2 years minimum experience in the same role or similar.
• Be eligible to obtain a security clearance (min 5 years in Canada).
• Security Guard license (BSP).
• Flexibility and availability to be on-call 24/7 as needed.
• Knowledge in security strategies, principles, standards, policies, and procedures.
• Ability to provide positive direction and motivate performance. 
• Ability to track and maintain schedule assignments. 
• Understanding of a variety of security and safety devices and controls. 
• Ability to adapt to changes in the external environment and organization. 
• Strong customer service and results orientation. 

Available positions:

• Day, evening and night shifts
• Total of 24 hours, 36 hours or 40 hours per week

Job Requirements:

• Valid security guard license (BSP)
• Valid first aid certificate (CPR)
• Be willing to obtain or have a reliability clearance (minimum 5 years of residence in Canada)
• Customer service skills
• Proactive, punctual and professional
• Ideally reside in Gatineau or its surroundings

Main tasks to be accomplished:

• Regular patrols (rounds)
• Surveillance of the premises
• Reporting of incidents and events
• Beware of and report potential hazards
• Respond to specific customer requests

Securitas Canada is an equal opportunity employer. We encourage applications from all four designated groups—women, Indigenous communities, visible minorities, and persons with disabilities.

#AF-EasternCanada

Are you interested in exploring an opportunity at Gazifère? We would love to hear from you - apply today!

What You Will Do

• Speak to customers in a high volume, fast paced environment via phone and email.

• Respond professionally and efficiently to incoming calls and establish a relationship of trust with customers

• Actively listen and understand customers needs and provide on the spot solutions in an efficient and courteous manner

• Seize opportunities to upsell service and/or product to customers.

• Become a product & service expert and understand each customer's needs to provide accurate and practical solutions.

• Cordially and respectfully resolve complaints and transform them into lessons learned.

• Perform related administrative tasks, as the need arises

Who You Are

You will have the following:

• High school diploma and previous work experience in a customer service role (in a call centre environment would be an asset);

• Bilingual, the person in this role must be fluent in French (speaking, reading, writing). As the person in this role is required to frequently interact with colleagues, stakeholders and clients that do not speak French, a proficient knowledge of English(speaking, reading, writing) is also required.

• Professional customer service skills with a strong phone presence paired with a solutions attitude, helping nature, and passion for the customer and customer experience.

• Excellent listening and interpersonal skills

• Proven analytical, decision making, and problem solving capabilities

• Proven organizational skills with the ability to prioritize

• Computer savvy, comfortable sitting at a desk and working with multiple monitors

• Digital Literacy and solid understanding of the Microsoft Office Suite and capability to manage different computer systems

• Strong attention to detail and thorough application of procedures

• Demonstrated motivation, solid work ethic and willingness to learn

Working Conditions

35 hours/week; Variable shifts between 7am to 8pm, Monday to Friday.

Posting End Date:

May 04, 2025

Information For Applicants:

• Applications can be submitted via our online recruiting system only.
• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

The role of the Bilingual Customer Service  (Eng/Fre) will support the ongoing re-occupancy and modified use of common building areas and flow of people in and out of buildings as part of the building operations team.  In this role, the Bilingual Customer Service  rep is an important resource to provide a visible contact point for building occupants, provide information on where to go to access work areas where new queuing procedures are in place, provide additional sanitization of high touch areas like door handles, counters and common area seating, provide observational reporting on effectiveness of physical distancing measures and protocols to the operational team and client to drive continual improvement in new building access procedures.  You will work with a team of professionals delivering property management services.  This role will support the key differentiator of the organization – it’s people, by enabling a culture of high-performance teams.

Location details:

• 220,000 square feet of fully modernized and renovated space, operates 5 days a week
• Number of employees vary from building to building
• Space could include onsite cafeteria, main entrance, multipurpose rooms, event space, games room, lobby areas, onsite fitness centre, customer center and more
• Locations such as GOC National Capital Region

KEY DUTIES & RESPONSIBILITIES

Client Support

• Support customers, visitors and employees in a friendly, knowledgeable and courteous manner at all times.
• Responsible for workplace experience in designated lobby and service areas - greeting team members, responding to inquiries and questions, facilitating access to the building and giving access cards .
• Have in-depth knowledge of the workplace - technology, meeting rooms, multi-purpose and shared spaces, amenities and places of interest, and be able to communicate these confidently and clearly to team members and guests.
• Act as an ambassador for the Workplace Experience Program
• Respond to incoming calls promptly, professionally and courteously.
• Maintain and distribute program related documentation in support of Experience team onboarding and training.
• Assist in planning minor events and setting up meeting venues
• Provide maps of the amenity areas of the location
• Use operational knowledge of the facility to quickly resolve any issues encountered by team members or guests.
• Manage security access cards for visitors and contractors.
• Optionally submit work orders for maintenance (including technology), workspace, or janitorial issues, to ensure prompt response and follow-up for continuous improvement.
• Ensure occupational health and safety guidelines are adhered to and report any violations or near misses to the manager, client or BGIS partners.

• Bilingual Customer Service  (Eng/Fre)  must be Bilingual French (fluent in both written and verbal communication)
• This role requires the Bilingual Customer Service rep to work on site Monday to Friday (during business hours)
• College diploma with 1-3 years of job-related experience, ideally in a Corporate or Tourism/Hospitality environment in a concierge, host or reception role
• High level of people skills - service oriented, customer-focused and a can-do attitude
• Able to exercise sound judgement, make decisions, provide direction, work with a high level of confidentiality and discretion
• Strong written and verbal communication skills
• Strong computer skills, including MS Office (Word, Excel, PowerPoint, MS Teams)
• Self-taught, able to work both independently and in a team
• Pro-active, approachable, and solution-based
• Ability to handle multiple priorities and work under pressure
• Strong organization skills

Licenses and/or Professional Accreditation

• Clean criminal record check
• Basic knowledge of health and Safety Legislation and regulatory requirements

Other

Note that BGIS has implemented several safety measures and orientation during the current pandemic designed to educate, coach and protect team members and the general public from COVID-19.