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As a Customer Experience Associate/ Beauport/ Permanent/ Part-time 11.25h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in French because they will serve and French-speaking clientele.

You will discover

 Here's what eligible associates will be able to benefit from:

• Unique culture promoting inclusion
• Specific training and workplace resources to increase your skills
• Discounts on merchandise at all TJX Canada stores for you and your eligible family members
• Employee and Family Assistance Program

 You will do

A very varied job awaits you, we can assure you of that. The main responsibilities are:

• Greet customers in a friendly tone; know how to answer questions about items, pricing and brands and provide information about promotions, TJX Canada policies and procedures, events and store locations
• Handle daily deliveries, organization and layout of the warehouse; ensure that the merchandise has been received and processed, and that it is presented according to standards
• Demonstrate excellent customer service while executing refunds, merchandise exchanges and purchases in accordance with company guidelines
• Perform fitting room tasks: ensure the counter is clean, organized and have appropriate supplies properly stored and answer customer questions
• Click  HERE  to see a day in the life of an associate

You will bring

To start a career with us, here's what you'll need:

• High school diploma or equivalent work experience
• Excellent customer service, communication (verbal and written) and time management skills.
• Ability to set up and maintain a warehouse and carry out minor repairs

As a Massage Therapist, you will be responsible for providing massages and wellness treatments to our clients, ensuring they have a relaxing and beneficial experience. You will assess clients' individual needs, personalize treatments and promote a relaxing atmosphere. In addition, you will need to maintain a high level of competence in massage therapy while providing professional and courteous service.

Task description :

1. Assessment and Consultation:

   • Conduct an initial assessment of each client to understand their massage needs, concerns and expectations.
   • Discuss medical history, current health concerns, and pressure and technique preferences.

2. Personalization of Treatments:

   • Adapt massages according to the specific needs of each client.
   • Use different massage techniques, such as Swedish, deep tissue, shiatsu, etc., depending on needs.

3. Execution of Massages:

   • Provide high quality massages following best practices and ensuring the client feels comfortable and relaxed.
   • Use essential oils and appropriate equipment to enhance the guest experience.

4. Hygiene and Cleanliness:

   • Maintain a clean and hygienic environment in the massage room, by disinfecting surfaces and changing linens after each client.
   • Follow personal hygiene protocols, including frequent hand washing.

5. Tips and Recommendations:

   • Provide advice to clients on post-massage care, relaxation and improving well-being.
   • Recommend additional treatments if necessary.

6. Keeping Records:

   • Maintain accurate records of treatments given, client histories and any reported health problems.

7. Continuing Education:

   • Continue to train and improve in the latest massage techniques and wellness trends.

8. Customer service :

   • Provide professional and courteous service by answering customer questions and creating a welcoming and relaxing atmosphere.

9. Confidentiality :

   • Respect customer confidentiality by not disclosing any personal or medical information.

10. Education and Promotion:

    • Inform clients about the benefits of massage and encourage their loyalty.
    • Participate in the promotion of massage services within the establishment.

621 Rue Mars, La Baie, QC. G7B 4N1

As a Massage Therapist, you will play an essential role in promoting the well-being and relaxation of our clients. Your expertise in massage therapy, your attention to detail and your commitment to exceptional service will contribute to the satisfaction of our customers and the success of our establishment.

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email

info@aubergedes21.ca

We are looking for a passionate Cook to join our team at Auberge des 21, located on the banks of the Saguenay Fjord. Our restaurant is renowned for its gourmet cuisine highlighting Quebec terroir. You will have the opportunity to work alongside an experienced team with 25 years of experience, which provides a valuable learning opportunity in the culinary field.

Task description :

1. Culinary preparation :

   • Prepare ingredients, including cutting, washing, and measuring, following quality and food safety standards.
   • Prepare dishes following established recipes and respecting presentation standards.

2. Cooking and Assembly:

   • Supervise the cooking and preparation of hot and cold dishes.
   • Ensuring that each dish is prepared with care, freshness and quality.

3. Culinary Creativity:

   • Contribute to the creation of new recipes and special dishes, highlighting local Quebec products.

4. Inventory management :

   • Control and manage inventory of ingredients and kitchen supplies.
   • Collaborate with the Purchasing Manager to ensure availability of necessary ingredients.

5. Hygiene and Food Safety:

   • Strictly follow hygiene and food safety standards.
   • Maintain the cleanliness of the kitchen and equipment.

6. Kitchen coordination:

   • Work collaboratively with the kitchen team to ensure smooth and efficient coordination during services.

7. Customer satisfaction :

   • Ensure each dish is prepared and presented to exceed customer expectations.
   • Respond to specific customer requests regarding diet or allergies.

8. Training and Development:

   • Participate in training and professional development sessions to improve your culinary skills.

9. Compliance with Standards:

   • Follow the Auberge's quality and presentation standards to guarantee the consistency of the dishes.

10. Adaptability:

    • Be willing to work in a fast-paced environment, adjust schedules based on demand and take on other responsibilities as needed.

Joining our team at Auberge des 21 offers a unique opportunity to learn and contribute to gourmet cuisine recognized in the region, while showcasing local products. If you are passionate about cooking, creative and driven to deliver an exceptional dining experience, we invite you to apply to join our talented team.

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email

info@aubergedes21.ca

A night watchman is an employee who works during night hours to ensure the safety and comfort of Inn guests.

The person on duty welcomes and mans the reception of a hotel throughout the night. He keeps the register of guest arrivals, provides room keys and takes note of any service requests for the next day

He/she must also be able to communicate effectively with customers and staff members, and greet customers who arrive late at night

He is someone responsible, rigorous and very responsive to the various requests made to him. It adapts to all situations. He also knows how to be vigilant in the event of a supposed risk.

His main responsibilities:
– Ensure the welcome and reception of customers from 10 p.m.
– Greet guests who arrive late at night, collect payments and help them settle into their rooms
– Guarantee the calm and security of the establishment
– Carry out regular rounds to ensure that everything is in order
– Respond to telephone calls and requests for information from customers
– Have an excellent knowledge of the Inn, its facilities and services
– Perform general maintenance of common areas (dining room, lobby, meeting room, bathroom, coffee room, reception)
– Assemble the coffee room for breakfast.
– At 6 a.m., he gives a report and transmits any instructions from certain customers to the receptionist who takes over. (Breakfast service, taxi order, dinner reservation, wake-up call, etc.).

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email

info@aubergedes21.ca

SECURITAS  is currently recruiting a security agent for a data center at the Technology Park, looking to work in an energetic environment, you have interpersonal skills, a sense of customer service and you are able to work in a team this role is for YOU.  Great opportunity for those starting out in the private security sector wanting to slowly familiarize themselves with the environment .

Security guard position to fill the following shift:

• Evening shift for a total of 40 hours
• Monday to Friday
• Saturday and Sunday off
• The candidate must speak French 

Salary starts at  $27.72/H

Job Requirements:

• Valid security guard permit (BSP)
• Valid first aid certificate (CPR)
• Customer service skills
• Proactive, punctual and professional
• Ideally live in Quebec City and its surrounding areas

Main tasks to be accomplished:

• Patrolling (rounds)
• Do surveillance
• Report incidents
• Be alert to any potential hazards in the building and report them
• Satisfy customer requests

Securitas Canada subscribes to the principle of employment equity. We encourage people from the four designated groups – women, Indigenous communities, visible minorities and people with disabilities to apply.

#AF-Quebec

SECURITAS  is currently recruiting a Data Center Supervisor, looking to work in an IT environment, with effective communication, organizational skills, ability to adapt to change, ability to anticipate and resolve problems. If you have leadership and management experience, then this role is for you. 

Manager position in the security sector

• Permanent position for a total of 40 hours
• Monday to Friday
• Saturday and Sunday occasionally
• Bilingualism is mandatory
• 5 years of experience

The exact salary is  $35.00/H

Job Requirements:

• Valid Security Guard Permit (BSP)
• Valid first aid certificate (CPR)
• Administrative and team management skills
• Proactive, punctual and professional
• Ideally live in Quebec City and its surrounding areas

Main tasks to be accomplished:

• Serve as the primary point of contact for data center management and security personnel when the Site Director is not available
• Ensures all security personnel follow policies and standard operating procedures
• Perform screening, screening supervisor, answering or control room supervisor functions during periods of increased activity or in the event of staff absence
• Maintain and troubleshoot site security technology
• Can support other critical infrastructure sites
• Recommends corrective actions for security personnel to the Site Director
• Participates in the development of advice and corrective measures as directed by the Site Director
• Contribute to programming, site equipment inspections and audit compliance at the data center and, as applicable, other sites
• Performs recurring audits and prepares and submits critical and confidential information directly to the client management team
• Maintains required security documents, ensuring accuracy in accordance with established policies and procedures
• Perform routine tasks at the pace of the activity
• Performs additional tasks as assigned by management
• Identifies safety gaps and makes suggestions to improve the safety program
• Evaluates and escalates potential security issues within the facility
• Required to know and practice safe work practices and be familiar with company policies and procedures relating to workplace safety, including safety rules and regulations. Inform the supervisor as soon as he becomes aware of unsafe working conditions
• Identifies security gaps and offers suggestions for improving the security program

Securitas Canada subscribes to the principle of employment equity. We encourage people from the four designated groups – women, Indigenous communities, visible minorities and people with disabilities to apply.

As an Operations Manager, you are accountable for ensuring that the dock employees are working in a safe and efficient manner. You are responsible for ensuring smooth operations, efficiencies, people management, freight flow, change implementation, and safety, aligned to operational expectations and guidelines.  

This position is all about the effective management of freight flow through the management of people and safety, continuous improvement, problem solving and effective communication.   

How You’ll Help: 

• Lead and manage a fast paced and high volume dock operation though a team of supervisors, lead hands, and front line employees. 
• Coach and develop team members using a positive attitude, collaboration, clear communication, and direction.  
• Make informed decisions based on safety, service, and productivity standards, with an understanding of company processes, policies and procedures. 
• Initiate and lead process and customer experience improvements, while meeting deadlines and controlling costs. 
• Understanding and use of key metrics used to manage terminal performance, including load factor, on-time delivery, LMS, and freight flow. 
• Recognize problems and work with others towards a practical and speedy resolution. 
• Leads teams of supervisors, lead hands and front line employees in a 24/7 environment. 
• Other related duties related as may be required. 

Your Skills and Experience: 

• Post-secondary education in transportation or logistics preferred.  A suitable level of practical experience may be considered in lieu of education. 
• Trained in the Transportation of Dangerous Goods 
• WHMIS certified. 
• 3-5 years’ experience in a terminal setting, preferably in the transportation industry. 
• Experience leading a team of front line employees, managers, and supervisors 
• Contributing to the development of and managing to an annual operating budget. 
• Strong leadership skills, including the ability to get things done through others and people development. 
• Computer skills with MS Office products and web based programs.  Experience with AS400 a definite asset 
• Safety oriented 
• Good communication skills, verbal and written 
• Strong problem solving skills 
• Customer oriented 
• Ability to multi task and prioritize workload 
• English, other languages an asset 
• Bilingualism in English and French required for terminals located in the Province of Quebec. 

 
If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

The Health, Safety, and Environment Coordinator coordinates environmental and health program processes and activities to assist the team in maintaining compliance, mitigating and managing environmental, health and safety risks and improving related performance. This position is more required to manage environmental issues although some health and safety tasks can be assigned to the coordinator.

KEY DUTIES & RESPONSIBILITIES

Program Coordination 

• Acts as the first point-of-contact for environmental and health inquiries and incidents.
• Provides guidance to team members on environmental and health matters, and escalates inquiries, where appropriate
• Coordinates the implementation of environmental, health and safety programs along with related processes, procedures and resources
• Coordinates environmental, health and safety activities including but not limited to attending tenant OSH committee meetings, attending environmental committee meetings and activities, undertaking incident investigation and resolution, completing equipment and systems registration, developing emergency response procedures and business continuity planning activities, completing and delivering training, completing annual management system re-registration, managing data and generating reports, and conducting environmental compliance audits.
• Researches environmental, health and safety matters; provides findings and recommendations.
• Maintains and assists with the creation of environmental, health and safety documentation including but not limited to plans, processes, forms, logbooks, and procedures.
• Create and maintain documentation including but not limited to instruction sheets, checklists, forms, and training materials.
• Support construction activity teams (Projects and O&M) by creating, distributing, verifying and maintaining documentation such as work instructions, checklists, training materials
• Conducts regular inspections of facilities to mitigate any Environmental regulatory issues and/or Health and Safety Concerns before an incident or service call is received.
• Maintains business continuity and emergency management plans and procedures
• Participates in field inspections, job observations, health, safety and environment audits and other types of reviews for the purpose of monitoring compliance to environmental and health regulations and identifying risks.  Provides findings about risks and suggestions for improvement.

Incident Investigation, Resolution & Reduction

• Assists in the investigation and resolution of incidents including root-cause analysis and providing probable causes of incidents and recommendations for resolution
• Coordinates the implementation of corrective and preventative measures
• Assists in the identification and analysis of trends.  Communicates observations and provides suggestions for incident reduction measures

Audit Compliance, Data Maintenance & Reporting 

• Maintains all environmental, health and safety data including but not limited to incident data, and regulatory and process compliance data within applicable databases and all other types of information storage systems
• Assists in the audit of compliance records and all other environmental, health and safety data
• Prepares and distributes various environmental, health and safety related reports including but not limited to incident reports
• Experience with database development, programing and maintenance considered an asset
• Other duties as assigned

KNOWLEDGE & SKILLS

• Strong background in environmental management system development and administration, with knowledge of environmental regulations and environmental compliance auditing an asset.
• Certification in one or more of the following – Certificate in Occupational Health & Safety; Certificate in Environmental Management through a Community College; University degree in Industrial Hygiene, Environmental Engineering, Environmental Sciences, Environmental Studies
• 1 to 3 years of environmental, health and safety work experience
• Understanding of environmental, health and safety regulatory requirements
• Understanding of emergency management requirements
• Strong organizational and coordination skills along with ability to coordinate multiple requirements (i.e. processes, activities, projects, emergency response procedures, etc.) simultaneously
• Strong communication skills along with some ability to influence stakeholders
• Strong administrative skills along with ability to maintain and report accurate data
• Analytical and problem solving skills
• Ability to exercise good judgment
• Able to work independently but provide strong support to the team as and when requested
• Frequent trips to be expected on the different sites

Licenses and/or Professional Accreditation

Demonstrates an interest in attaining one or more of the following would be considered an asset:

Safety:

• Canadian Registered Safety Professional from Board of Canadian Registered Safety Professionals
• Certified Health & Safety Consultant from Canadian Society of Safety Engineering

Security: 

• Physical Security Professional from ASIS International
• Certified Protection Professional from ASIS International

Business Continuity:

• Certified Business Continuity Planner from Business Continuity Management Institute

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds . We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!