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What you’ll do

Customer Service

• Provide leadership to the team and consistently coaches and follows up to ensure the delivery of the service model standards are provided to each customer.
• Enforce delivery of our operating model customer service standards.
• Provide continuous feedback and coaching to Management & team members based on key metrics. and observed behaviours through Shift Starters, 1 on 1s, and performance management coaching programs.
• Meet established service levels agreements for in-store services and order fulfillment
• Support the organization in customer acquisition through the promotion of our customer loyalty and credit card programs

Operations

• Demonstrate and follows up on execution of Mark’s visual compliance standards, store maintenance and pricing standards.
• Establishe plan and follows up on execution of weekly price changes, promotional set-ups, and department POP as per workbook resulting in 100% system pricing including weekly prices sweeps.
• Lead the implementation and execution of standard operating procedures (SOPs)
• Lead the execution of seasonal changeover as per seasonal merchandising plan
• Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.
• Oversee preparation for annual inventories.
• Follow and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.
• Create and / or monitor the creation of efficient store weekly scheduling for both sales and support functions.

Training    

• Coach and develop store and management team, through setting expectations, communication, coaching, feedback and ongoing support
• Create development plans and conducts annual appraisals for management team and direct reports; support and coach to improve any performance gaps and conducts ongoing coaching to improve team.
• Communicate in a clear and concise manner to team, leading effective Shift Starter meetings / coaching sessions, keeping team well informed of pertinent information.
• Complete and holds team accountable to complete required Triangle Learning Academy within timeframes.
• Facilitate and lead team meetings.
• Ensure execution of the Customer Experience and provides resolution for all customer concerns.
• Develop and lead recruiting and hiring strategy for store, maintains a complete team
• Create succession plans through continuous training and development

Leadership

• Act a brand ambassador, promoting our stores, brands, and people internally and externally
• Continually motivate team and performance through recognition programs, store contests, customer compliments, etc.
• Maintain Mark’s performance management expectations (feedback/coaching); this includes progressive discipline where necessary.
• Follow the disciplinary process consistently and impartially.
• Promote and maintain a positive and motivating work environment (safe, inclusive, and empowering)

What you bring

• Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback and ongoing support
• Proven ability to build and manage a daily, weekly plan for the department and store
• Exceptional communication skills
• Excellent organizational skills
• Superior training and mentoring skills
• 3-5 years retail experience required
• High energy, enthusiasm and a drive to succeed

#LI-MM2

Location(s):  Canada : Quebec : Westmount 

As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide informative and tailored service, and recommend the right products and solutions that will help their financial success. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. 

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time

How you'll succeed

• Client engagement - Meet with clients to understand their personal and business priorities, advise them on solutions, and provide a forward-looking financial plan. Use your knowledge of cash management, credit, investment and wealth protection to help clients meet their goals.

• Relationship building - Engage in marketing and outreach activities to show clients you value them and their communities. Grow your network, deepen existing relationships, and work as one team to ensure clients are connected to the right people and opportunities.

• Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

• You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.

• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.

• You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.

• You’re a certified professional. You have current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada).

• You can demonstrate 1 year experience in working with clients and achieving sales results. It’s an asset if you have prior banking experience in a similar capacity.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Westmount-Sherbrooke&Victoria

Employment Type

Regular

Weekly Hours

37.5

Skills

Accountability, Banking, Building Trust, Communication, Credit, Financial Products, Investments, Lending (Inactive), Relationship Building, Teamwork

We are looking for an OHS worker to ensure compliance with health and safety regulations on site. He will ensure that contractors comply with site regulations during the execution of their work.
Having knowledge of health and safety is an asset for the position. Specific training will be provided on site. His main role will be to be informed of current and upcoming work, welcome the various contractors, supervise compliance with health and safety regulations during the execution of the work. Notify in the event of non-compliance, report relevant information to the immediate superior in detail. Documentation, analysis, research, inspection, etc. He will also be called upon to respond to various emergency calls for fire/medical/spill/dangerous situations (emergency measures training offered on site).

Working hours

• Friday (4am), Saturday (12pm, 6am-6pm), Sunday (12pm, 6am-6pm) and Monday (4am)

*** Shift start and end times to be defined for Mondays and Fridays, between 8 a.m. and 4 p.m. ***

JOB REQUIREMENTS
• Strong interpersonal skills, with the ability to interact effectively with contractors; 
• Valid first aid certificate: CPR CNESST (must have or must pass);
• ASP construction (must have or must pass);
• Knowledge of operations and safety procedures;
• Strict compliance with instructions and protocols;
• Firmness with clear and respectful speech;
• Good knowledge of Office suite software (Word, Excel, Powerpoint, Outlook) and general computer skills;
• Autonomous, resourceful and diligent; 
• Valid security agent license (BSP) is an asset.
 

#AF-Quebec

Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel. Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment. Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises. Controls access to client site or facility through the admittance process Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons. Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations. Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents. Prepares logs and reports as required. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. 

Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel. Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment. Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises. Controls access to client site or facility through the admittance process Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons. Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations. Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents. Prepares logs and reports as required. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. 

We are currently seeking a site lieutenant to join our dynamic security team. If you have management experience and are looking for a dynamic and rewarding environment, we want to hear from you! Apply now to become a valuable member of our team.

Distinguishing Characteristics: 

We're looking for a serious and motivated individual, who is completely passionate about security, and capable of handling both administration and training. This person should also have a deep understanding of emergency measures.

Work Schedule

• Weekday daytime schedule 
• Basic schedule from 8 AM to 4 PM (with occasional additional hours for training needs)
• Full-time position (40 hours per week)

ESSENTIAL FUNCTIONS: 

The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. 

• The lieutenant monitors adherence to the standard schedules of the sergeants, ensuring that day, evening, and night shifts are properly observed and adjusting the schedules as needed.

• He is responsible for drafting disciplinary reports concerning staff, documenting the necessary observations to ensure compliance with rules and maintaining a work environment that meets standards.

• The lieutenant organizes and conducts training in Emergency Measures Plans and regular training for security officers, covering day, evening, night shifts, and weekends, to ensure adequate preparation for emergency situations.

• He manages IT and administrative needs (SharePoint PDR), ensuring that documents and information are regularly updated and properly archived, facilitating access and management of necessary resources. The lieutenant is responsible for managing security personnel files, ensuring that all documents are up-to-date, complete, and compliant with administrative and regulatory requirements.

• He implements continuous improvement projects aimed at optimizing work methods and developing initiatives to enhance work quality while reducing the risk of workplace injuries.

• The lieutenant oversees the management of patrol vehicles, ensuring their proper functioning, regular maintenance, and availability for security missions.

• In the absence of the coordinator, he assumes their responsibilities, ensuring continuity of operations and effective management of tasks and ongoing emergencies.

• The lieutenant creates and maintains punch rounds, defining the routes and frequencies of checks to ensure adherence to security procedures.

• He supervises the management of external sites and responds to additional security-related requests.

• The lieutenant provides administrative support to the coordinator by assisting with document management, task coordination, and facilitating daily operations. 

QUALIFICATIONS 

• Valid security agent license (BSP)
• Valid first aid certificate (CPR)
• Valid driver's license and access to a vehicle (MANDATORY)
• Experience in team management and supervision (MANDATORY)
• Knowledge of security operations and procedures. 
• Strong interpersonal skills, with the ability to interact effectively with clients at various social levels and in diverse cultures.
• Ability to provide positive direction and motivate performance. 
• Availability for weekend shifts.
• Flexibility for training different shifts.
• Good computer skills

* For readability purposes, the masculine form is used in this job description to refer to all genders.

#AF-Quebec

Reporting to the maintenance supervisor, the post holder will be responsible for carrying out various maintenance and servicing tasks on equipment on the various lines.

Please note that there are two salary increases in the first year.

Available salary: $37.05

Evening premium of $1.25/h and night premium of $1.75/h

Schedule: night 3.2.2.3.

We support and care for our employees and their families by offering:

• Vacation upon hiring;
• Generous and comprehensive group insurance;
• Group pension plan with employer contribution;
• Telemedicine and assistance program for employees and their families;
• Share capital with employer contribution;
• Generous allowance for parental leave;
• Paid leave; sick leave, mobile leave and volunteer leave;
• Possibility of contributing to group RRSPs and TFSAs
• Training and development programs;
• Activities organized for employees and their families;
• Special discounts on our products;

Contributing in this role is:
• Carrying out the installation, maintenance and mechanical, electrical, pneumatic and hydraulic repair of the equipment of the various bottling lines;
• Carrying out the work according to established priorities, the availability of equipment and required materials;
• Facilitating compliance with deadlines and the efficiency of the production and packaging of dairy products;
• Communicating the progress of work and projects to the people concerned;
• Carrying out inspection and preventive maintenance of equipment;
• Resolving and repairing equipment in breakdown situations to ensure that production objectives are met;
• Providing training to plant employees, as needed;
• Working with external companies to complete projects;
• Carrying out electrical installations;
• Carrying out breakdown analyses and suggesting measures to improve process efficiency;
• Sanitary welding (TIG);
• Ensuring that planned work is carried out according to deadlines and performing all other related tasks.

The qualifications sought are:
• 3 to 5 years of experience in a similar position;
• Post-secondary education in a related field (electromechanics, automation, etc.);
• Possess a certificate in electricity (license C) (an asset);
• Training and experience with PLC (an asset);
Mastery of common computer tools;
• Excellent problem-solving skills and analytical mind;
• Ability to work with minimal supervision;
• Initiative, proactivity and excellent work organization skills.

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English and French because they will serve and English-speaking clientele.