1353 Jobs Found
Customer Care representative Full-time Job
Customer Service FrederictonJob Details
The Customer Care Representative works closely with various internal and external contacts to effectively and efficiently respond to customer inquiries and requests, provides exceptional customer service through each customer interaction and all contact channels: phone, email, chat, fax, and web.
How You’ll Help:
- Be logged in and ready to respond to the queue on time at the beginning of each shift, after scheduled breaks, and throughout the scheduled shift.
- Multitask between emails and inquiries via web chat simultaneously
- Open and maintain cases within Sales Force based on all customer inquiries/interactions via phone or e-mail.
- Collecting and processing customer credit card transactions
- Respond to customer inquiries by phone, email, or chat in a timely, accurate, and professional manner. Seeks answers from the supervisor when unsure, in order to provide the customer with an accurate response.
- Be aware of applicable KPIs and work diligently to meet or exceed, including time to answer, time on call, etc.
- Work with other members of the team to improve individual and team performance.
- Other related duties as may be required.
Your Skills and Experience:
- Minimum high school education
- Call center/customer service training a strong asset
- Training in conflict resolution/mediation an asset
- Previous experience in a call center or customer service role is a strong asset, preferably in the transportation or logistics industry
- Positive and professional customer service skills, including an appropriate sense of urgency and genuine interest in resolving customer concerns and/or requests.
- Advanced communication skills, both verbal and written. Bilingual skills in French (verbal and written) a strong asset
- Excellent computer skills, including MS Office; previous experience with Sales Force, TruckMate and Cisco a strong asset.
- Excellent keyboarding skills, both speed and accuracy
- Ability to multitask efficiently
- Advanced problem solving skills
- Ability to say “no” or deliver unfavorable information in a positive and professional manner.
- English
- French a strong asset
- Individual contributor
Customer Care representative
Day & Ross Inc.
Fredericton - 488.15kmCustomer Service Full-time
Learn More
Flex Driver-3 Part-time Job
Federal Express Corporation Canada
Transportation & Logistics FrederictonJob Details
- Location: 125 Whiting Road, Fredericton, NB E3B 5Y5, Canada
To ensure timely delivery of packages to predetermined customers on specific routes, reviewing orders prior to delivery, load/unload vehicle and provide exceptional customer service to our client base.
Flexible shift opportunities (min and max hours, days of work parameters will be determined based on business requirements).
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Post Secondary:
- High school diploma/educational equivalent.
Professional accreditation/certification:
- Have a valid driver’s license or provincial graduated license.
Related Experience Requirements
Minimum number of years required for entry to this job
- None
- One (1) year customer oriented business experience preferred
Amount of time required to learn or adjust to the job
- 3 months
Other specific mandatory experience requirements
- In the province of Quebec, must be bilingual (French and English)
Technical Skill Requirements
Solid knowledge of the following:
Must achieve minimum threshold on mandatory pre-placement driver assessment training
Ability to successfully complete all basic and re-currency training
Ability to lift 70 lbs
Some knowledge of Federal Express Canada operations an asset.
Interpersonal Skill Requirements
Good interpersonal and communication skills.
Good time management and organizational skills
Excellent customer service skills
Ability to multitask, handle stress and work in a highly pressured environment
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Post Secondary:
- High school diploma/educational equivalent.
Professional accreditation/certification:
- Must have a valid full G license / Class 5 driver's license.
Related Experience Requirements
Minimum number of years required for entry to this job
- None
- One (1) year customer oriented business experience preferred
Amount of time required to learn or adjust to the job
- 3 months
Other specific mandatory experience requirements
- In the province of Quebec, must be bilingual (French and English)
Technical Skill Requirements
Solid knowledge of the following:
Must achieve minimum threshold on mandatory pre-placement driver assessment training
Ability to successfully complete all basic and re-currency training
Ability to lift 70 lbs
Some knowledge of Federal Express Canada operations an asset.
Interpersonal Skill Requirements
Good interpersonal and communication skills.
Good time management and organizational skills
Excellent customer service skills
Ability to multitask, handle stress and work in a highly pressured environment
Additional Details:Saturdays 7:30 AM
Flex Driver-3
Federal Express Corporation Canada
Fredericton - 488.15kmTransportation & Logistics Part-time
Learn More
Driver Part-time Job
Federal Express Corporation Canada
Transportation & Logistics FrederictonJob Details
This is an interview position.
To ensure timely delivery of packages to predetermined customers on specific routes, reviewing orders prior to delivery, load/unload vehicle and provide exceptional customer service to our client base.
Flexible shift opportunities (min and max hours, days of work parameters will be determined based on business requirements).
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Post Secondary:
- High school diploma/educational equivalent.
Professional accreditation/certification:
- Have a valid driver’s license or provincial graduated license.
Related Experience Requirements
Minimum number of years required for entry to this job
- None
- One (1) year customer oriented business experience preferred
Amount of time required to learn or adjust to the job
- 3 months
Other specific mandatory experience requirements
- In the province of Quebec, must be bilingual (French and English)
Technical Skill Requirements
Solid knowledge of the following:
Must achieve minimum threshold on mandatory pre-placement driver assessment training
Ability to successfully complete all basic and re-currency training
Ability to lift 70 lbs
Some knowledge of Federal Express Canada operations an asset.
Interpersonal Skill Requirements
Good interpersonal and communication skills.
Good time management and organizational skills
Excellent customer service skills
Ability to multitask, handle stress and work in a highly pressured environment
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Post Secondary:
- High school diploma/educational equivalent.
Professional accreditation/certification:
- Must have a valid full G license / Class 5 driver's license.
Related Experience Requirements
Minimum number of years required for entry to this job
- None
- One (1) year customer oriented business experience preferred
Amount of time required to learn or adjust to the job
- 3 months
Other specific mandatory experience requirements
- In the province of Quebec, must be bilingual (French and English)
Technical Skill Requirements
Solid knowledge of the following:
Must achieve minimum threshold on mandatory pre-placement driver assessment training
Ability to successfully complete all basic and re-currency training
Ability to lift 70 lbs
Some knowledge of Federal Express Canada operations an asset.
Interpersonal Skill Requirements
Good interpersonal and communication skills.
Good time management and organizational skills
Excellent customer service skills
Ability to multitask, handle stress and work in a highly pressured environment
- Location: 125 Whiting Road, Fredericton, NB E3B 5Y5, Canada
Additional Details:Saturdays 7:30 AM
Driver
Federal Express Corporation Canada
Fredericton - 488.15kmTransportation & Logistics Part-time
Learn More
Support Desk Administrator Full-time Job
Administrative Jobs FrederictonJob Details
The Support Desk Administrator is a Hands-on, functional contributor to the daily administration, follow-up, and streamlining of Support Desk processes, using the Day & Ross Service-Now application.
Works closely with the IT Support Team Leads to audit, identify issues, analyze potential improvements, recommend, and implement appropriate changes.
How You'll Help:
- Daily maintenance of the Day & Ross Service-Now application, including the coordination and administration of tickets.
- Daily audit and monitoring of Support Desk tickets; keep users informed of progress through to resolution.
- Incident management including running and analyzing daily Service-Now reports and working with various stakeholders to create action plans to implement resolutions and close open tickets.
- Request management, including prioritization, assignment, and fulfillment of requests.
- Perform ticket audits; maintains data from reports for analysis.
- Track and benchmark various IT metrics to ensure Day & Ross standards are set and maintained within industry standards.
- Develop and enhance user-friendly and valuable reports.
- Key contact for external auditors on practices and performance measures utilized within the Support Desk Service.
- Use data and information from audit report to identify process improvements;
- Work with IT Support Team Leads to analyze processes and improvements, enhance reporting, recommending and contributing to the implementation of process changes.
- Generate report requirements for Business Intelligence troubleshooting and problem solving.
- May be required to assume responsibilities within other aspects of the Service-Now application.
- Other duties related to Support Desk Administration as may be required.
Your Skills & Experience:
- Post-secondary education in IT or related program.
- Minimum of two years’ experience working in an IT support role.
- Experience with Service-Now Service Desk Software an asset.
- Adept PC skills in a Windows environment.
- Skilled in Microsoft Office and the ability to prepare solid reports using MS Office.
- Strong trouble shooting and problem solving skills.
- Exceptional customer service skills
- Highly organized with the ability to multi task and prioritize work.
- Communication skills, verbal and written, including the ability to explain technical issues to non-technical people and to identify useful data and trends for reporting.
- Process and improvement driven.
- Champion for improvement and change management.
Support Desk Administrator
Day & Ross Inc.
Fredericton - 488.15kmAdministrative Jobs Full-time
Learn More
Manager, Flatbed Logistics Full-time Job
Transportation & Logistics FrederictonJob Details
The Manager, Flatbed Logistics is accountable to participate, oversee, direct and manage the movement of loads to ensure results are in line with the strategic direction of the Flatbed team. This individual will drive major efficiency improvements and champion the strategy for maintaining and adding new growth for the Flatbed business.
How You'll Help:
- Working with the Team, ensure that, as the company grows, operations capabilities meet or exceed all customer and corporate requirements for unit cost, service quality and responsiveness.
- Planning/ pricing of Flatbed loads to meet budget goals on revenue and margins
- Work closely with next level up Manager on operational plans, goals, and contributing to future innovations.
- Provide daily guidance to staff, to ensure alignment with operational and customer expectations.
- Develop a culture of safety, professionalism and service excellence in all areas of operations. Maintain policies and procedures to ensure compliance with Federal and Provincial transportation requirements.
- Ensure that all incidents (such as personal injuries; transportation collisions; spills etc) are promptly reported, documented, root causes identified and corrective/preventative measures implemented.
- Work closely with Flatbed Operations and Carrier Services to ensure we have reputable carriers on our roster.
- Provides mentoring and guidance to reporting team members and other employees. Establishes individual objectives, conducts performance appraisal reviews, recommends salary action, and implements succession planning. Oversees and manages professional development to support leadership development.
- Utilize superior communications skills to motivate staff and develop effective peers, managers and clients.
- Lead, develop direct, implement and oversee a strategy and can react to opportunities of growth.
- Provide daily guidance to team to ensure alignment with department strategy.
- Establish and implement a framework for the ongoing measurement of performance in all areas of accountability as well as the regular evaluation of performance against key performance criteria.
- Create and maintain a climate of leadership growth in support of the company's core values and philosophy.
- Develop, implement and track on a monthly basis, an operational "dash board" for visual understanding of performance against plan elements.
Your Skills & Experience:
- Completion of secondary education
- Post-secondary education in Business or Office administration, an asset
- A suitable combination of education and experience may be considered
- 2 years’ experience in office administration, transportation or related field
- A suitable combination of education and experience may be considered
- Proficient in MS Outlook, Excel & Word; – an asset; must possess the aptitude for learning new programs
- Strong communication skills including the ability to relay information (verbal and written) between several parties
- Strong customer service focus and interpersonal skills
- Troubleshooting and problem solving skills, the ability to evaluate current situation, respond quickly to changing requirements, execute and escalate accordingly
- Strong organizational and time management skills, including the ability to work under pressure in a fast paced setting
- Ability to multitask and prioritize in a deadline driven environment; appropriate sense of urgency
- Ability to work independently and to collaborate with others to meet customer expectations.
Manager, Flatbed Logistics
Day & Ross Inc.
Fredericton - 488.15kmTransportation & Logistics Full-time
Learn More
Planner Full-time Job
Transportation & Logistics FrederictonJob Details
The Planner ensures timely and efficient movement of trucks and freight within a designated region to maximize efficiencies while minimizing empty miles and wait times.
How You’ll Help
- Identify required loads two to three days out and organize for greatest efficiency
- Assign and line up loads and deliveries based on efficiency and information from Fleet Specialists
- Monitor scheduled runs to ensure they are on schedule and advise Fleet Specialists, Customer Service, and/or Planner in next region of any changes
- Promote driver friendly atmosphere on and off the road
- Investigate and address repeat late deliveries, load refusals, and non-compliance with SOPs
- Manage Brokers and driver time off, updating time away and time ready in the system
- Working closely with the safety team on driver training and safety related concerns as identified
- Manage / support compliance with random drug tests monthly
- Complete Broker pay sheets
- Work with brokers on statement issues, missed payments and related concerns.
- Work with drivers in regards to payment concerns or disputes on irregular duties such as working time or customer detention.
- Liaison between driver and/or broker with Safety, Compliance, Recruiting and operations departments as needed
- Other related duties as may be assigned.
Your Skills & Experience:
- Minimum of secondary education, with preference of post-secondary education in logistics or business administration
- A suitable combination of education and experience may be considered
- Minimum 3 years’ experience in a time sensitive, planning and organizing role, preferable in the transportation industry
- Experience using MS Outlook, Excel & Word; must possess the aptitude for learning new programs
- Strong customer service focus, relationship building skills
- Good communication skills including the ability to relay information (verbal and written) between several parties and deliver a positive customer experience
- Troubleshooting and problem solving skills, the ability to evaluate current situation, respond quickly to changing requirements, execute and escalate accordingly
- Strong organizational and time management skills, including the ability to work under pressure in a fast-paced deadline-driven setting
- Ability to multitask and prioritize in a deadline driven environment; appropriate sense of urgency
- Ability to collaborate with others to meet customer expectations
Planner
Day & Ross Inc.
Fredericton - 488.15kmTransportation & Logistics Full-time
Learn More
Food service supervisor Full-time Job
Tourism & Restaurants FrederictonJob Details
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work site environment
- Noisy
- Hot
Responsibilities
Tasks
- Establish methods to meet work schedules
- Requisition food and kitchen supplies
- Supervise and co-ordinate activities of staff who prepare and portion food
- Train staff in job duties, sanitation and safety procedures
- Estimate ingredient and supplies required for meal preparation
- Hire food service staff
- Ensure that food and service meet quality control standards
- Maintain records of stock, repairs, sales and wastage
- Supervise and check assembly of trays
- Supervise and check delivery of food trolleys
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Walking
- Physically demanding
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Flexibility
- Team player
How to apply
By email
Food service supervisor
Tim Hortons
Fredericton - 488.15kmTourism & Restaurants Full-time
15.30 - 18
Learn More
Bilingual Administration Assistant Full-time Job
Administrative Jobs FrederictonJob Details
Application Deadline:
12/20/2024
Address:
65 Regent Street, Suite 200
Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives.
As this role contributes to the overall success of the Investment Advisors portfolio, you may be entitled to additional discretionary compensation.
- Maintains and organizes client database and client files.
- Develops rapport and instills confidence with the client to develop credibility and promote a positive client experience.
- Follows through on the risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, act in their best interests, and ensure an effectively run branch.
- Protects the Bank's assets and clients’ assets and complies with all regulatory, legal, and ethical requirements.
- Maintains the confidentiality of client and Bank information.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.
Qualifications:
- Post-secondary degree in related field of study desirable.
- Bilingualism required French and English.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).
Please note the base salary for this specific position in Fredericton, NB is $ 40,000.00 and this role may be eligible to receive a monthly discretionary bonus.
Salary:
$31 600,00 - $40 600,00
Bilingual Administration Assistant
BMO Canada
Fredericton - 488.15kmAdministrative Jobs Full-time
31,600 - 40,600
Learn More
Invoice Quality Administrator Full-time Job
Administrative Jobs FrederictonJob Details
The Invoice Quality Administrator has experience and working knowledge in the Input, Rate and Billing functions. Responsible to review, analyze and update probill information proactively to ensure customer invoices are accurate upon distribution. Must recognize repeat issues in the Invoice Audit, provide feedback and offer corrective solutions to Management.
How You'll Help:
- Review and process transactions within the Invoice Audit Programs for Billing and Rating accuracy
- Validate key Billing data elements effecting the accuracy of the Invoice are correct. Including Shipper, Consignee, Bill To, Pieces, Weight, Terms, Dimensions
- Validate system generated rates; assign appropriate rates based on customer tariff agreements
- Ensure additional services are invoiced accurately according to established tariffs
- Interpret Bill of Lading information and accurately update the AS400 to create and/or revise an existing probill
- Work proactive Invoice Quality Reports to improve overall invoice accuracy, including: US Cube Report, Extreme Length Prepaid/Collect
- Work Invoice Quality Email Boxes – Accessorial Updates, Unrated PROs, R&L Term Changes
- Complete Direct Deposit
- Process transactions from the EDI Audit Queue
- Process Reweigh and Reclasses
- Escalate issues within established guidelines to ensure accurate invoicing
- Investigate and advise of potential Customer Deals and Invoice Audit rules that could be implemented in the AS400 to improve invoice accuracy
- Maintain positive customer relationships, both internally and externally
- Other related duties as may be required
Your Skills & Experience:
- Minimum of secondary education
- Post-secondary education in business administration or related field, an asset
- A suitable combination of education and experience may be considered
- Minimum one year experience in Billing/Rating Departments
- Excellent verbal and written communication skills
- Computer skills – accuracy, MS products including strong Excel skills; AS400 experience, an asset. Must possess the ability to learn new software
- Demonstrated interpersonal and customer relationship skills
- Strong analytical and problem solving skills, particularly numerical
- Detail orientated with the ability to work accurately in a high volume, fast-paced environment.
Invoice Quality Administrator
Day & Ross Inc.
Fredericton - 488.15kmAdministrative Jobs Full-time
Learn More
Financial Advisor Full-time Job
Financial Services FrederictonJob Details
Job Description
***Successful candidate must be bilingual in both French and English Skill Sets***
What is the opportunity?
As an RBC Financial Advisor, you attract, nurture, and grow relationships with our high-value personal and small business clients, by adding value in the moments that matter to them. You provide our clients with proactive, professional advice and collaborate with RBC partners to help clients with their goals and key life events. As an expert advisor, you have a breadth and depth of expertise across everyday banking, investments and credit, with the ability to fulfill on a robust Advice Experience on both complex personal and business needs.
What will you do?
- Consistently demonstrate empathy, kindness and take the time to understand circumstances, motivators and concerns in all interactions with colleagues and clients
- Communicate effectively to uncover client needs, deliver client centric advice, solutions and proactively resolve client concerns at first point of contact
- Use your own advice capabilities, and those of the right partner in the RBC ecosystem to meet our clients entire suite of financial needs, both personal and business
- Provide professional advice and education with an ability to address complex credit and investments, ensuring solutions recommended are appropriate for client needs and financial circumstances
- Champion digital enablement by proactively educating our clients to self-serve, while leading with advice, serving through digital where possible and encouraging our clients to interact with us in their channel of choice.
- Make good use of technology to connect with clients both virtually and face to face
- Implement effective contact and relationship building strategies, that accelerate new client acquisition and retention in your local community
- Collaborate with market-leading professionals in financial planning, retirement planning, mortgages, and business banking experts to ensure clients receive customized and relevant expert advice
What do you need to succeed?
Must-have
- Valid Mutual Funds accreditation (Investment Funds in Canada or Canadian Securities Course)
- Quebec – Completed Certificate of Achievement – Personal Finance, offered through the Canadian Securities Institute (i.e., Fundamentals of Personal Finance – Quebec, Investment and Taxation Fundamentals – Quebec, Insurance and Retirement – Quebec)
- 1-2 years of proven sales experience in the financial services industry, handling credit and investments
- Demonstrated ability to build trust and maintain long-term client relationships
- Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
- Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.
.
Nice-to-have
- Active in developing a solid network in the local community
What are the advantages for you?
We strive to meet the challenge of being our best mind, a progressive mindset to continue to grow and work together to provide trusted advice to help our clients thrive and thrive in communities. We care about each other, realize our potential, make a difference for our communities, and achieve mutual success.
- Network and develop lasting relationships with students from diverse backgrounds across Canada
- Participate in fun events and gamification challenges to help you build your career toolkit while enjoying a work-life balance.
- Leaders who support your development with coaching and learning opportunities
- Work in a dynamic, collaborative, progressive and high-performance team
- Ability to make a difference and lasting impact
- Enjoy a comfortable work environment with the ability to dress casually
Job Skills
Advice Based Solutions, Client Centricity, Client Discovery, Communication, Critical Thinking, Curiosity, Data Analysis, Digital Literacy
Additional Job Details
Address:
9393 RUE MAIN:RICHIBUCTO
City:
RICHIBUCTO
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2024-11-07
Application Deadline:
2024-11-26
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Financial Advisor
Royal Bank Of Canada
Fredericton - 488.15kmFinancial Services Full-time
Learn More
Senior Information Security Analyst Full-time Job
IT & Telecoms FrederictonJob Details
The Senior SOC Analyst will be responsible to provide information security risk support to enable our business to make smart, risk-based decisions on technology and business investments that have a successful impact on that information security posture. This role will be important to deliver risk management support and advisory across the organization reporting directly to the Sr. Manager of Cybersecurity.
How You'll Help:
- Develop and maintain repeatable and effective security incident response and/or threat management and/or network security management processes.
- Establish consistent security incident response and/or threat management and/or network security management practices and measures within each participating department (build, document, train, manage deployment, etc.).
- Lead and mentor Day & Ross IT and business stakeholders on security practices, specifically effective security incident response and/or threat management and/or network security management processes.
- Lead the program to ensure the scope of change management governs security incident response and/or threat management and/or network security management processes as defined in standard operating procedures.
- Ensure security incident response and/or threat management and/or network security management documentation is in line with the actual policies and procedures.
- Manage audit of change management, ensure necessary reporting and work with auditors to ensure audit compliance.
- Lead or support (as required) the deployment delivery on projects/systems of low to high complexity.
- Actively engages the external service providers that deliver the outsourced services to ensure maximum adherence to agreed service metrics, while aiming for improvement of service and staff performance, end-user satisfaction and collaboration among service providers.
- Develop and maintain repeatable and effective security incident response and/or threat management and/or network security management processes.
- Establish consistent security incident response and/or threat management and/or network security management practices and measures within each participating department (build, document, train, manage deployment, etc.).
- Lead and mentor Day & Ross IT and business stakeholders on security practices, specifically effective security incident response and/or threat management and/or network security management processes.
- Lead the program to ensure the scope of change management governs security incident response and/or threat management and/or network security management processes as defined in standard operating procedures.
- Ensure security incident response and/or threat management and/or network security management documentation is in line with the actual policies and procedures.
- Manage audit of change management, ensure necessary reporting and work with auditors to ensure audit compliance.
- Lead or support (as required) the deployment delivery on projects/systems of low to high complexity.
- Actively engages the external service providers that deliver the outsourced services to ensure maximum adherence to agreed service metrics, while aiming for improvement of service and staff performance, end-user satisfaction and collaboration among service providers.
Your Skills & Experience:
- University degree (computer sciences and/or engineering) highly desirable.
- Must have a current CISSP or related advanced IT security certification.
- A broad knowledge of information security principles, and industry standards such as NIST, ISO 27002 and SANS-20.
- Will have minimum least eight years of IT work experience related to the service operations function in an environment similar in size and complexity.
- Demonstrable and recent experience in leading Security Operations activities
- Functional knowledge of common security certifications (i.e. ISO 27001, SOC1, and SOC2) and ability to glean significance from findings identified in these reports
- Demonstrate knowledge with information security principles, and industry standards. Significant understanding of FAIR quantitative risk analysis, NIST, ISO/IEC series of standards, SANS-20 and COBIT
- Demonstrated experience in leading complex information Security design and deployment gained through 5-8 years of progressively more responsible work.
- Knowledge of board range of security management tools inclusive of SIEM, network and vulnerability testing tools.
- Broad knowledge across all areas of the Technology Architecture domain including Data Center, Data Storage Technologies, Virtualization, server platforms (Unix/Linux, Windows, AS400), Desktop, mobility solutions, monitoring/management, data protection, high availability/clustering, network (WAN/LAN/WLAN etc.), Security (Firewall, IDS/IPS, VPN etc.), etc.
- Understanding of Information Security Technologies deployed (QRadar, Tenable, Microsoft Security, Cisco Security, zScaler)
- Previous service deployment/delivery/service management experience
- Experience presenting and explaining design and information security concepts to non-technical users.
- Excellent written and verbal communication skills, including the ability to effectively communicate security- and IT risk-related concepts to technical and non-technical audiences.
- Able to successfully prioritize and manage to completion multiple tasks and deliverables.
- Excellent written and verbal communication skills, with experience presenting and explaining complex design, information security concepts and IT risk-related concepts to technical and non-technical audiences.
- Able to successfully prioritize and manage to completion multiple complex tasks and deliverables.
- Act as security risk “ambassador” to both internal and external customers. Provide guidance and leadership to other risk management team members. Aptitude to understand business needs and deliver high-quality, prompt, and efficient service.
Senior Information Security Analyst
Day & Ross Inc.
Fredericton - 488.15kmIT & Telecoms Full-time
Learn More
Electrician Journeyperson - Roving Full-time Job
Maintenance & Repair FrederictonJob Details
The Journeyperson Electrician holds a valid Certificate of Qualification issued by the province in which the work is performed and who has passed any examination which may be required. This role is responsible for operating facility systems; performing preventative and corrective maintenance, routine and on-demand services on facility mechanical and electrical equipment and systems for the assigned facility within the limits of company policy and trade certification. The Journeyperson Electrician is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection.
At this position level:
- Operates facility systems
- Performs preventative and corrective maintenance on facility mechanical and electrical equipment and systems
- Trade certification or license of the following - required:
- Journeyman level Electrical license
KEY DUTIES & RESPONSIBILITIES
Subject to legislative licensing requirements and company policy:
- Performs work in accordance to established processes and practices
- Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection
- Performs regular facility, facility mechanical and electrical equipment and systems monitoring and inspection, preventative and corrective maintenance to ensure facility uptime objectives are met, uninterrupted client operation and asset integrity of assigned facility are maintained.
- Provides observations about facility, facility mechanical and electrical equipment and systems conditions and deficiencies and provides recommendations for enhancement and repair.
- Monitors assigned facility by conducting facility walkthroughs, mechanical and electrical equipment and system monitoring and inspection
- Maintains, troubleshoots and repairs mechanical and electrical building systems and equipment within the limits of company policy and trade certification and oversees service providers.
- Responds to routine and on-demand service requests and performs preventative and corrective maintenance on facility mechanical and electrical equipment and systems within the limits of company policy and trade certification
- Manages work order life cycle progressing the work form dispatched through to complete and records resolution data within service maintenance management database. Ensures work completed meets quality, contract response and all other requirements
- Receives, tracks, monitors and reports status of maintenance and repair work within service maintenance management database. Initiates documents to obtain formal approval of work required.
- Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documents are maintained.
- Participates in facility-related projects.
- Ensures the manner in which work is performed is in compliance with corporate and legislated policies, procedures, practices and guidelines related to environmental, health and safety, fire protection and any other applicable requirements.
- Maintains all assigned tools and arranges for repair and replacement where required
- Submits all expenditures on a timely basis
- Assists in enhancing tenant and customer satisfaction and maintaining positive relations through manner in which work is performed and services delivered.
- Other duties as assigned
Work Requirements
- Must be able and willing to work shifts, be available for on-call/standby and emergency call-outs as they arise.
- Must strictly adhere to Health and Safety policies and processes including wearing required Personal Protective Equipment (PPE)
KNOWLEDGE & SKILLS
- 3-5 years of facility operations and maintenance work experience
- High school diploma plus trades training and certification or licensing
- Advanced ability to adhere and to properly execute processes and practices relating to facility operations and maintenance
- Advanced ability to maintain and repair mechanical and electrical building systems and equipment within the limits of certifications and policies
- Advanced troubleshooting and resolution skills in order to determine and resolve building mechanical and electrical equipment and system issues
- Current knowledge of fire, life, safety and building codes and standards and ability to research and apply related codes and standards
- Possesses a strong environmental, health and safety mindset. Ability to perform work in a safe manner
- Strong client-service orientation along with a high sense of urgency
- Effective communication skills for the purpose of data relay, exchange, feedback, and clarification
In addition:
- Must be capable of obtaining appropriate security clearance where required
- Valid drivers’ license if required
- Demonstrates an interest in completing, working towards or completed one or more of the following - preferred:
- Building Systems Maintenance Certificate (SMC) Systems Maintenance Administrator (SMA) Systems Maintenance Technician (SMT)
Licenses and/or Professional Accreditation Trade certification or license in one or more of the following - required:
- Journeyman level Electrical license
Electrician Journeyperson - Roving
BGIS
Fredericton - 488.15kmMaintenance & Repair Full-time
Learn More