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• Location: 60 Valleybrook Drive, Don Mills, ON M3B2S9, Canada

This is an interview position plus CEV.

This is a frontline supervisor position that supports the FedEx Express (FXE) Safety Above All Culture and manages specific day-to-day sort operations and assigned Cargo Handlers (CH) staff within a station. Responsible to lead and guide employees in proper package handling, routing and recovery of potential service failures within the station sort function. The Operations Supervisor has oversight for all CH functions, including the direction of work activities, employee mentoring/coaching/training ensuring administrative processes are compliant with FXE policies and procedures and government regulations

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

College degree

2 years FedEx sort operations or senior level hourly role experience OR,

2 years supervisory experience in related industry

Must possess valid driver’s license and a good driving record

EXCEL Leadership Development Stream (Preferred)

Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.

Ability to successfully complete all basic and recurrency training (including completing and maintaining DG certification

Ability to mentor, coach, and act as a knowledge resource to other employees

Ability to inspire a shared vision and empower and motivate a team

Ability to prioritize and delegate in a time-sensitive manner

Addresses and resolves conflict management

Communicates with others in a clear, concise, and timely manner. Listens and responds with empathy.

Seeks to simplify business processes while ensuring quality

Takes accountability for department failure and acts quickly to find a suitable solution

Strong organizational, planning, and analytical skills

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

College degree

2 years FedEx sort operations or senior level hourly role experience OR,

2 years supervisory experience in related industry

Must possess valid driver’s license and a good driving record

EXCEL Leadership Development Stream (Preferred)

Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.

Ability to successfully complete all basic and recurrency training (including completing and maintaining DG certification

Ability to mentor, coach, and act as a knowledge resource to other employees

Ability to inspire a shared vision and empower and motivate a team

Ability to prioritize and delegate in a time-sensitive manner

Addresses and resolves conflict management

Communicates with others in a clear, concise, and timely manner. Listens and responds with empathy.

Seeks to simplify business processes while ensuring quality

Takes accountability for department failure and acts quickly to find a suitable solution

Strong organizational, planning, and analytical skills

Additional Details:NOTE: Repost with waiver - 12 months FedEx Sort Operations or Senior Level Hourly role experience

Overview

Overview

Overview

We are looking for an Admin Assistant III Depot Support. In this role, you will be responsible for providing daily administrative support and logistics to the Operations teams in the Southeast Region and will work with the Supervisory team to ensure payroll-related and time-keeping activities, and operational support duties are completed accurately and on-time and compliance programs are monitored and on target.

We offer opportunities for growth, with a competitive benefits and pension plan. We'd love to hear from you! Apply today to this phenomenal opportunity with us. #joinourteam

What You Will Do:

• Schedule, track and coordinate all mandatory EH&S compliance programs, Technical Training, OQ and Safety Observations following up with employees as the need arises, ensuring 100% employee completion in accordance with timeline targets.

• Responsible for processing weekly payroll file, adjusting time in Workday as required

• Responsible for managing the employee uniform and Personal Protective Equipment orders including tracking of eligibility, returns and managing overall program within budgeted allocation.

• Update all tracking tools used for Work Management-Operations workload planning and scheduling.

• Maintain and communicate changes to the on-call schedules. Provide meeting support and participates in various meetings (example J.H.S.C), internal committees, teams, and initiatives. Monitor and review action items and assure timely response and follow up.

• Code and input invoices in SAP/Markview for all regional expenditures.

• Responsible for handling expenses for Operations staff.

• Provide daily support for Workday, IT requests, and office supplies. Prepare managerial reporting for employee training including Learning Management System and Computer Based Training.

• Ownership of; email distribution lists, emergency contact listing, communication channels (lobby TV, SharePoint, and business unit file sharing drives).

• Primary depot contact to facilitate 3rd party access for facilities to co-ordinate repairs for premises.

• Assist with coordinating training and access requests for both new and existing employees on processes, procedures, and Enbridge systems.

• Lead end-to-end event planning including both in-person and virtual events.

• Support and participate in various internal committees, teams and initiatives.

• Lead correspondence, filing, and general administrative duties etc. as directed. Regular travel to all Southeast Operations depots will be required as the need arises

Who You Are:

Required:

• A minimum of 3 years of directly related experience with strong abilities in general office practices, standard office software (Microsoft Office Suite). An equivalent certification and experience combination may be considered.

• Strong time management, analytical, planning, problem solving, and interpersonal skills.

• High level of initiative/self-direction, with the capability to perform well under pressure while working independently and in a team environment.

• Ability to gather, organize, and analyze information with recommendations for action and preparing drafts.

• Strong understanding of Enbridge functions and systems (Maximo, Markview, Workday, SAP, Oracle).

• Excellent communication skills (verbal, presentation, and written styles).

• Excellent interpersonal, customer relations and digital literacy.

• Labour relations skills and experience working with a collective agreement is desired.

• Requires a high level of discretion, tact, and diplomacy in dealing with internal and external contacts, and confidential or sensitive information.

Preferred:

• Financial acumen and/or accounting experience would be an asset.

Working Conditions (Optional):

• Typical office environment

• Travel between depots (30-50%)

Flex-Work:

Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge’s FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start or end time, to opt for a compressed workweek schedule or the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option. #LI-Hybrid

Posting End Date:

October 11, 2024

What You Will Do:

• Responsible for the maintenance of mass market billing accounts including call handling of general customer requests/needs, billing inquiries, collections, moves and the investigation of billing exceptions/disputes. Inquiries may range from routine and straightforward tasks to more complex issues.

• Representative will operate according to performance standards and expectations to ensure customer service quality, effectiveness, and efficiency.

• The incumbent is required to be flexible and adaptable to complete any and all tasks and activities associated with their skill set(s), i.e., inbound/outbound calls, correspondence and billing adjustments.

• Accurate completion of all processes, procedures, and follow-up for the type of customer account being worked.

• Respond to all customers’ communications (i.e., letters, mail, faxes, emails, chat, inter-department inquiries).

• Achieve customer satisfaction, quality, and productivity levels in accordance with operational targets.

• Complete other tasks and activities as business needs dictate.

Who You Are:

• Secondary school education or equivalent.

• Minimum 3 years of clerical and customer contact experience required.

• Proven verbal and written communication skills.

• Ability to exercise good judgment with minimal supervision.

• Knowledge of Customer Information Systems is an asset, including SAP and Kubra.

• Excellent analytical skills, decision making ability, negotiations and problem-solving skills.

• Ability to multitask effectively, complete a variety of tasks concurrently, and work under pressure.

• Excellent interpersonal skills and ability to function within a team.

• Ability to plan and use time effectively.

• Flexibility with respect to shifts.

Preferred:

• Mass market billing experience is an asset.

• Experience in a call center environment preferred.

• Bilingualism is an asset.

#LI-Hybrid

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates needs Secondary (high) school graduation certificate
Experience: Candidates needs experience of 1 to less than 2 years

How to apply

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through below mentioned details.

By email

[email protected]

Overview

This position provides security oversight to the client Datacenter. Responsibilities include access control, escalations, loss prevention, incident response, and reporting safety and security incidents. The successful candidate will use strong customer service skills and the ability to facilitate effective communication internally and externally to perform the job. They will respond to email, triage issues, and direct them to the proper authority for resolution. They also assist in the timely completion of reports. They perform administrative and miscellaneous duties as directed by management and serve as the shift supervisor for local personnel, as required.

Location: Richmond Hill (Leslie and Major Mackenzie)

Pay Rate: $31.00/HR.

Shifts: Monday to Friday 1500-2300hrs

ESSENTIAL FUNCTIONS:

1. Monitors physical security operations at the client Datacenter. 
2. Monitors cameras and access control systems covering data calls and entry/exit doors. 
3. Dispatches appropriate personnel, as necessary. 
4. Maintains logs and records in accordance with the Datacenter Standard Operations Procedure (SOP). 
5. Identifies and escalates issues in accordance with documented policies and procedures. 
6. Reviews all reports written during shift. 
7. Ensures all scheduled posts are filled. 
8. Briefs oncoming Supervisor/Team about incidents during shift or in progress.
9. Maintains documentation and follows standardized procedures to successfully complete unannounced audits. 
10. Collects complete information for detailed report and appropriate follow-up. Prepares well written reports and maintains strict distribution to “need to know” parties. 
11. Cross-training will be provided for all site-based roles, enabling you to step in for other position coverage and offer relief breaks to guards, when required by operational needs.
12. Prepares written and electronic logs and reports as required for the site while entering information in appropriate computer systems. 
13. Read and comprehends standard operations procedures, post orders, reports, and other printed materials. 
14. Performs additional tasks assigned by management. 
15. Conduct training with the staff on a daily, weekly, and monthly basis.
16. Conduct drills, and Quality Assurance & Quality Control (QAQC) review
17. Conducts foot patrols (for long periods of time or up to 12 miles of distance. It may involve climbing stairs and walking up inclines and on uneven terrain) completing patrol checklists.
18. Assist STM with regards to scheduling, covering any open shifts.
19. Identifies security shortfalls and offers suggestions from improving the security program. 
20. Evaluates and escalates potential safety issues within the facility. 
21. Required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Notify supervisor upon becoming aware of unsafe working conditions. 
22. Identifies security shortfalls and offers suggestions from improving the security program. 
    1. The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. 
    2. All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) function.
    3. Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties, or tasks not specifically listed herein. 
    4. In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions. 
    5. All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

MINIMUM HIRING STANDARDS:

• Must be at least 18 years of age. 
• Must have a reliable means of communication, such as cell phone. 
• Must have a reliable means of transportation (public or private). 
• Must have the legal right to work in Canada. 
• Must have the ability to speak, read, and write English proficiently. 
• Must have a high school diploma, secondary education equivalent, or GED. 
• Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation and meet the requirements for a Reliability Clearance through the Government of Canada.
• Must have 2+ years of related work experience, or an equivalent combination of education and experience enough to perform the essential functions of the job, as determined by the company.

SPECIAL REQUIREMENTS: 

Able to work during daytime, evening, weekend, and holiday hours

COMPETENCIES

• Must be able to meet and continue to meet licensing requirements 
• Must be able to meet and continue to meet requirements for specific skills, certifications and authorizations specified for the assigned accounts. 
• Knowledge of security operations and procedures. 
• Knowledge of supervisor practices and procedures. 
• Skill in staff supervision, including assigning work and providing training and discipline. 
• Knowledge of fire inspection procedures. 
• Capable of learning a variety of security and safety devices and controls. 
• Ability to track and maintain schedule assignments. 
• Ability to maintain professional composure when dealing with unusual circumstances. 
• Advanced computer skills are required. 
• Strong oral and written communication skills. 
• Strong customer service and service delivery orientation. 
• Ability to provide positive direction and motivate performance. 
• Ability to interact effectively at all levels and across diverse cultures. 
• Ability to take initiative and achieve results. 
• Ability to carry out multiple assignments concurrently. 
• Ability to adapt to changes in the external environment and organization. 
• Ability to exercise independent judgment and decision-making skills

WORKING CONDITIONS AND PHYSICAL/MENTAL DEMANDS

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include: 

• Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations. 
• May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area. 
• May be required to work overtime without advance notice. 
• Keyboard, basic computer usage and operating controls. 
• Frequent sitting, standing, and walking, which may be required for long periods of time or up to 12 miles of distance. It may involve climbing stairs and walking up inclines and on uneven terrain. 
• Walking, reaching with hands and arms, stooping, kneeling, crouching, and crawling. 
• Ability to carry up to 2.5-pound device during the entire shift. 
• Depending on assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others. 
• Required ability to manage multiple tasks concurrently. 
• Handling and being exposed to sensitive and confidential information. 
• Regular talking and hearing. 
• May be required to use vehicle in the performance of duties. 
• On occasion, it may be required to perform stressful and physical activity. 
• Frequent lifting and/or moving up to 10 pounds and occasionally lifting and/or moving up to 25 pounds. 
• Close vision, distance vision, and ability to adjust focus.
• This position is structured under a campus model, consisting of 2-3 locations. Site assignments may change on short notice to meet operational needs, while shift hours will remain consistent.

05/08/2025

Address:

11680 Yonge Street

Retail Banking Sales & Service

Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives. Identifies and makes referrals to other business groups. Supports sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal and regulatory requirements and the Bank’s policies and processes.

• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
• Ensures alignment between values and behaviour that fosters diversity and inclusion.
• Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Attracts, retains, and enables the career development of top talent.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
• Creates innovative business development strategies, including collaborating with BMO partners to grow the business and maximize branch revenues, sales, and customer satisfaction, and minimize operating losses.
• Develops and executes a branch business plan to maximize business growth and wallet share and achieve customer retention and acquisition objectives.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice in the best interests of the customer.
• Conducts cold calls to prospective customers to develop new customer relationships.
• Develops and maintains a network in the community to enhance the Bank’s visibility and builds a strong referral source for new potential business.
• Supports the Bank’s community involvement and participates in community activities.
• Maintains a high-touch relationship with key branch customers and prospects within the market.
• Resolves customer related issues using knowledge of bank services, products, and processes.
• Fulfills sales and service activities for the customer in accordance with approved procedures.
• Recommends and implements solutions based on analysis of issues and implications for the business.
• Assists in the development of strategic plans.
• Builds the business plan for the branch.
• Influences and negotiates to achieve business objectives.
• Identifies emerging issues and trends to inform decision-making.
• Implements, reviews, and revises work plans.
• Helps determine business priorities and best sequence for execution of business/group strategy.
• Conducts independent analysis and assessment to resolve strategic issues.
• Works with internal stakeholders and colleagues to leverage sales, fulfillment, and referral opportunities to improve share of wallet, acquire new customers, and provide full financial services to customers.
• Ensures alignment between stakeholders.
• Monitors sales and service performance against plan to identify gaps, issues, and best practices, and develop and implement action plans that close performance gaps and resolve issues.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Communicates goals, plans, and assignments to achieve financial and customer service goals.
• Leads the implementation of new programs, products and processes within the branch.
• Coordinates the implementation of national and regional sales and service initiatives.
• Monitors the service request and problem resolution processes for adherence to national standards.
• Provides technical training and support to branch employees to maintain operational and sales effectiveness and recommends improvements.
• Plans and controls unit operating expenses in accordance with forecasts.
• Manages transactional outcomes for customer calls or defers to appropriate internal business groups.
• Resolves complex or unresolved customer situations or escalates to the next higher manager for resolution.
• Maintains current knowledge of personal banking and credit card industries, practices, and trends and integrates into customer conversations.
• Builds effective relationships with internal/external stakeholders.
• Maintains the confidentiality of customer and Bank information.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with all legal and regulatory requirements for the jurisdiction.
• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
• Provides specialized consulting, analytical and technical support.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently and regularly handles non-routine situations.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Previous supervisory or management experience.
• In-depth knowledge of retail banking products and services.
• In-depth knowledge of competitive marketplace and trends in product offerings.
• In-depth knowledge of all branch operational processes and policies.
• In-depth knowledge of branch technologies, processes, and performance metrics.
• In-depth knowledge of applicable regulations, audit standards, and related policies, procedures, and directives.
• Deep knowledge and technical proficiency gained through extensive education and business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.
• Data driven decision making - In-depth.

$68,000.00 - $126,000.00