3550 Jobs Found

Customer Service Representative (Cantonese and/or Mandarin speaking) Full-time Job

BMO CANADA

Customer Service   Markham
Job Details

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

  • Identifies customer needs and initiates referrals to BMO colleagues.
  • Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
  • Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
  • Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
  • Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
  • Contributes to meeting branch business results and the customer experience.
  • Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
  • Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
  • Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
  • Acts as a key member of a collaborative and versatile branch and market team.
  • Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
  • Organizes work information to ensure accuracy and completeness.
  • Takes the initiative to find creative approaches that make each customer’s experience feel personal.
  • Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
  • Contributes to business results and the overall experience delivered in the branch.
  • May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
  • Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
  • Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
  • Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
  • Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
  • Complies with legal and regulatory requirements for the jurisdiction.
  • Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
  • Completes standardized tasks under supervision.
  • Performs initial problem solving within given rules/limits & escalates when required.
  • Broader work or accountabilities may be assigned as needed.

    Qualifications:

  • No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
  • High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
  • Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
  • Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
  • Projects a professional presence.
  • Basic knowledge of specialized sales and business banking solutions to refer to specialists.
  • Passionate commitment to helping customers.
  • A focus on delivering a personal experience to customers.
  • Resourceful self-starter with courage and confidence to approach customers.
  • Readiness to collaborate and work in different capacities as part of a team.
  • Strong interpersonal skills, including the ability to build rapport and connections with customers.
  • An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
  • Basic knowledge learned on the job.
  • Verbal & written communication skills - Basic (in business environment).
  • Organization skills - Basic (in business environment).
  • Collaboration & team skills - Basic (in business environment).

Customer Service Representative (Cantonese and/or Mandarin speaking)

BMO CANADA
Markham - 250.77km
  Customer Service Full-time
  32,600  -  44,000
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests...
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Feb 29th, 2024 at 11:47

Moving Van Driver | LMIA Approved Full-time Job

12082799 Canada Inc.

Transportation & Logistics   Markham
Job Details

Requirements:

Languages: Candidates must have knowledge of the English Language.
Education: Candidates need standard educational qualification such as a secondary (high) school graduation certificate or equivalent experience
Experience: Candidates don’t need experience although having experience is an asset, also training will be provided to the candidates
Credentials (certificates, licences, memberships, courses, etc.): Driver’s License (Class 3 or D), Driver’s License (Class 1 or A), AZ class license, DZ class license
Documentation Knowledge: Accident or incident reports, Trip reports, Inspection report (pre-trip, en-route, post-trip), Driver logbook
Weight Handling: Up to 23 kg (50 lbs)
Security and Safety: Driving record check (abstract), Criminal record check
Transportation/Travel Experience: Provincial/territorial, Long-haul

Physical Requirements:

  • The candidate should be able to perform repetitive tasks
  • The candidate should be able to handle heavy loads
  • The candidate should be physically demanding

Other Requirements:

  • The candidate should have an excellent written communication skills
  • The candidate should be someone who can be relied on
  • The candidate should be able to work in an organized way

Responsibilities:

  • The candidate should be able to perform preventive maintenance
  • The candidate should be able to load and unload goods
  • The candidate should be able to perform pre-trip, en route and post-trip inspection and oversee all aspects of vehicle

Benefits:

  • The employees get to work in a well-known company
  • The employees get to work in a natural environment
  • The employees get financial benefits such as competitive salary
  • The employees get paid leaves and sick leaves benefits

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer by sending an email (along with your resume and reference number) through below mentioned details.

By Email:
[email protected]

Reference Number:
TD-202205

Moving Van Driver | LMIA Approved

12082799 Canada Inc.
Markham - 250.77km
  Transportation & Logistics Full-time
  26.10
Requirements: Languages: Candidates must have knowledge of the English Language. Education: Candidates need standard educational qualification such as a secondary (high) school gra...
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Feb 21st, 2024 at 07:50

ScotiaMcLeod Administrative Associate Full-time Job

Scotiabank

Administrative Jobs   Markham
Job Details

As a cornerstone business within Scotia Wealth Management®, ScotiaMcLeod has earned a reputation for integrity based on service excellence and trusted investment advice. Our advisors and teams pride themselves on exploring innovative approaches to protecting and growing their clients' assets. 

When you join ScotiaMcLeod, you’ll be empowered to deliver Enriched Thinking®, a unique approach that incorporates your client’s thinking, as well as our thinking, to drive results. You’ll work with a team of specialists to deliver a client-centric approach to wealth management, enabling you to consider all the facets of your client’s life, family and business. With a focus on total wealth planning, and wealth specialists to help you deliver on this unique value proposition, you’ll be enabling clients to see not just the big picture, but all the little ones too.

 

BRIEF INTRODUCTION
 
As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by effective administration and day-to-day trading of their business. 

 

IS THIS ROLE RIGHT FOR YOU

 

In the role you will:

  • Ensure effective client administration by managing all administrative processes and escalations requiring investigation
  • Consistently demonstrate high levels of client service by:
    • supporting the advisor in regular reviews of portfolios including entering client trades as directed by the client or Advisor and identifying client needs
    • responding to client inquiries, resolving issues and effecting client transactions in a timely and responsive manner
  • Provide marketing assistance by coordinating materials, events, and seminars to increase/identify opportunities to grow assets and/or revenue
  • Support the growth of the business by managing tracking reports for Wealth Advisors to review targets, recommendations, and financial plans/concepts  
  • Build effective working relationships across various departmental and business line contacts by actively collaborating and sharing knowledge and experience

 
DO YOU HAVE THE SKILLS
 

We would love to work with you if you have:

  • Experience in the securities industry
  • Already duly registered as an Investment Representative (IR) with CIRO
  • Excellent verbal and written communication
  • Strong organizational skills 
  • Ability to take initiative, work independently and meet deadlines
  • Meticulous attention to detail and excellent time management skills
  • Exceptional client service skills

 
WHATS IN IT FOR YOU
 

  • At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
  • The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
  • An organization committed to making a difference in our communities– for you and our clients.
  • An inclusive working environment that encourages creativity, curiosity and celebrates success. 
  • Learning and Development – free access to Scotia Academy to upskill and develop your skills

ScotiaMcLeod Administrative Associate

Scotiabank
Markham - 250.77km
  Administrative Jobs Full-time
As a cornerstone business within Scotia Wealth Management®, ScotiaMcLeod has earned a reputation for integrity based on service excellence and trusted investment advice. Our adviso...
Learn More
Feb 18th, 2024 at 02:31

Silicon Design Engineer 2 Full-time Job

AMD CANADA

Engineering   Markham
Job Details

Overview

WHAT YOU DO AT AMD CHANGES EVERYTHING

We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world’s most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives. 

AMD together we advance_

Responsibilities

SILICON DESIGN ENGINEER

 

THE ROLE:

We are currently looking for a GPU System-on-a-Chip Verification Engineer who will be part of a team working on next generation of a complex GPU SOCs which include integration of GPU core, Multi-Media, Infinity Fabric, PCIE, etc. The successful candidate will play a key role in SOC verification performing the following duties for functional, power, and performance aspects with simulation and hardware emulation environment.


THE PERSON:

  • Strong documentation and communication skills
  • Good people skills. Organized and methodical with proven ability to plan and execute
  • Ability to work well in a dynamic, fast-paced, pressure filled environment
  • Flexible in terms of responsibilities and hours
     

KEY RESPONSIBILITIES:

  • A truly multidisciplinary function, working in close collaboration with the front-end designers and physical designers on the various SOC verification efforts
  • Interacting with a wide variety of internal and external design verification development teams, DV methodology, and Silicon IP and tool vendors.
  • Work with architects, and the design and DV team to develop test plans and execute system verification plans from GPU memory coherency, hardware virtualization, address translation, etc.
     

PREFERRED EXPERIENCE:

  • Strong knowledge of programming
  • Strong knowledge of scripting languages preferred
  • Strong knowledge of digital logic and circuits
     

ACADEMIC CREDENTIALS:

Bachelor/Masters Degree in Electrical or Computer Engineering or Computer Science.

Silicon Design Engineer 2

AMD CANADA
Markham - 250.77km
  Engineering Full-time
  78,000  -  117,000
Overview WHAT YOU DO AT AMD CHANGES EVERYTHING We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to...
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Feb 5th, 2024 at 11:58

Transmission connections analyst Full-time Job

Hydro One Networks Inc

IT & Telecoms   Markham
Job Details

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates should have completion of 4 years of University training (Grade XII plus 5 years)
Experience: Candidates should have over 2 years and up to and including 4 years experience in relevant field

Other Requirements:

  • The candidates should possess a knowledge of business administration and economics. This is crucial for facilitating various studies and analyses of electrical energy transmission, evaluating the effect of policy on customer relations, and assessing economic and statutory conditions on corporate policy
  • The candidates should also have a good understanding of rate structures and rate setting, including its impact on the economic evaluation of new transmission connections
  • The candidates should demonstrate proficiency in English, with strong written and oral presentation skills to communicate effectively. This is essential for understanding and interpreting regulatory and market rule requirements, writing reports, policies, and procedures, as well as producing, reviewing, and modifying contracts
  • The candidates should have experience in project coordination, contract administration, and database administration (NAMCIS, Infobase, and CRM) and possess expertise in contract management, including construction, development, negotiating, monitoring, and dispute resolution
  • The candidates should have hands-on experience in customer service implementation to contribute effectively to the division’s objectives and have gained experience within the Company to be familiar with the organizational structure, contacts, applicable policies, procedures, and practices
  • The candidates should have experience in managing complex projects, including the use of project management software and quantitative analysis and possess experience to understand the inter-related activities of other Network asset management departments and divisions
  • The candidates should have experience to comprehend significant business issues, the methods of effecting changes in service procedures and practices, and in delivering related written/oral presentations
  • The candidates should have a comprehensive understanding of the Transmission System Code, Distribution System Code, and Retail Settlements Code as they relate to customer connection processes and programs
  • The candidates should have experience and familiarity with other electrical utility practices related to managing customer service issues and resource management

Responsibilities:

  • The candidates should be able to support the design, development, and process administration for effective management of customer agreements and the associated efficient policies and procedures impacting the delivery of services to Key Accounts
  • The candidates should be able to handle contractual documents, including connection agreements, facilities agreements, letters of intent, and service agreements, manage project tracking for Key Accounts efficiently and provide system data, such as power quality information and SCADA data
  • The candidates should be able to provide intellectual property, including system maps, single line diagrams, and line and station facility layout and manage wholesale/retail customer inquiries and disputes effectively
  • The candidates should be able to provide support to field staff and management on all aspects of customer service affecting Key Accounts policies, service initiatives, tariffs, training, and technical issues related to customer service
  • The candidates should be able to maintain a customer response log, ensuring compliance with the license requirement for a 30-day customer response and handle customer communication letters, training, and seminars efficiently
  • The candidates should be able to administer commercial wholesale/retail customer databases, ensuring the correct application of Ontario Energy Board (OEB) approved Transmission tariffs for wholesale/retail customers
  • The candidates should be able to track connection response obligations according to the license timetable prescribed by the OEB, coordinate departmental performance reporting and participate in various projects on behalf of the division, including developing work plans and project schedules
  • The candidates should be able to The candidates should be able to participate as a member on cross-functional teams involved in the Company’s Networks function, such as connection processes and service or quality improvements for wholesale/retail customers
  • The candidates should be able to identify issues, conduct analysis, consult with stakeholders, and evaluate alternatives to formulate recommendations that ensure the Company’s Networks business meets or exceeds industry standards
  • The candidates should be able to participate in industry trade organizations and conferences to ensure the Company stays abreast of changes that could impact wholesale/retail customer connections and to ensure its business operations meet industry best practices
  • The candidates should be able to perform other duties as required

Transmission connections analyst

Hydro One Networks Inc
Markham - 250.77km
  IT & Telecoms Full-time
Requirements: Languages: Candidates must have knowledge of the English Language Education: Candidates should have completion of 4 years of University training (Grade XII plus 5 yea...
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Feb 1st, 2024 at 15:14

Food service supervisor Full-time Job

Tim Hortons

Tourism & Restaurants   Niagara Falls
Job Details

Overview

Languages

English

Education

  • College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year

Experience

Will train

On site

 Work must be completed at the physical location. There is no option to work remotely.

Work setting

  • Restaurant

Responsibilities

Tasks

  • Establish methods to meet work schedules
  • Supervise and co-ordinate activities of staff who prepare and portion food
  • Train staff in job duties, sanitation and safety procedures
  • Estimate ingredient and supplies required for meal preparation
  • Hire food service staff
  • Ensure that food and service meet quality control standards
  • Address customers' complaints or concerns
  • Maintain records of stock, repairs, sales and wastage
  • Prepare and submit reports
  • Establish work schedules

Supervision

  • 1 to 2 people

Additional information

Work conditions and physical capabilities

  • Fast-paced environment
  • Combination of sitting, standing, walking
  • Attention to detail

Personal suitability

  • Client focus
  • Flexibility
  • Team player

 

4835 Victoria Avenue Niagara FallsONL2E 4C4

How to apply

By email

 

[email protected]

Food service supervisor

Tim Hortons
Niagara Falls - 250.98km
  Tourism & Restaurants Full-time
  17.50
Overview Languages English Education College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year Experience Will train On site  Wor...
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Apr 16th, 2025 at 14:06

Construction labourer Full-time Job

MSL WATSON LANDSCAPING & CONSTRUCTION GROUP

Construction Jobs   Niagara Falls
Job Details

Overview

Languages

English

Education

  • Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site

 Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

  • Load, unload and transport construction materials
  • Read blueprints to determine work requirements
  • Erect and dismantle concrete forms, scaffolding, ramps, catwalks shoring and barricades
  • Mix, pour and spread materials such as concrete and asphalt
  • Assist in framing houses, erecting walls and building roofs
  • Level earth to fine grade specifications
  • Clean and pile salvaged materials
  • Clean up chemical spills and other contaminants
  • Remove rubble and other debris at construction sites
  • Tend or feed machines or equipment used in construction
  • Report delays, mechanical problems and accidents
  • Operate heavy equipment

Additional information

Security and safety

  • Criminal record check

 

How to apply

By email

[email protected]

How-to-apply instructions

Here is what you must include in your application:

 

  • References attesting experience
  • Letter of recommendation

Construction labourer

MSL WATSON LANDSCAPING & CONSTRUCTION GROUP
Niagara Falls - 250.98km
  Construction Jobs Full-time
  26
Overview Languages English Education Secondary (high) school graduation certificate Experience 1 year to less than 2 years On site  Work must be completed at the physical location....
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Feb 26th, 2025 at 14:45

Food service supervisor Full-time Job

Tim Hortons

Tourism & Restaurants   Niagara Falls
Job Details

food service supervisor

Posted on December 10, 2024 by Employer detailsTim Hortons

Job details

  • LocationNiagara FallsON
  • Workplace informationOn site
  • Salary28.50 hourly / 30 hours per week
  • Terms of employmentPermanent employmentFull time
  • Starts as soon as possible
  • vacancies1 vacancy
  • SourceJob Bank #3177004

 

Overview

Languages

English

Education

  • Secondary (high) school graduation certificate

Experience

1 to less than 7 months

On site

 Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

  • Establish methods to meet work schedules
  • Supervise and co-ordinate activities of staff who prepare and portion food
  • Train staff in job duties, sanitation and safety procedures
  • Estimate ingredient and supplies required for meal preparation
  • Hire food service staff
  • Ensure that food and service meet quality control standards
  • Prepare budget and cost estimates
  • Address customers' complaints or concerns
  • Maintain records of stock, repairs, sales and wastage
  • Prepare and submit reports
  • Supervise and check assembly of trays
  • Supervise and check delivery of food trolleys
  • Establish work schedules

Additional information

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure

 

How to apply

By email

 

[email protected]

Food service supervisor

Tim Hortons
Niagara Falls - 250.98km
  Tourism & Restaurants Full-time
  28.50
Food service supervisor Posted on December 10, 2024 by Employer detailsTim Hortons Job details LocationNiagara Falls, ON Workplace informationOn site Salary28.50 hourly / 30 hours...
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Dec 10th, 2024 at 13:48

Welder Full-time Job

CANADIAN BABBITT BEARINGS LTD

Maintenance & Repair   Niagara Falls
Job Details

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates should have experience of 1 to less than 2 years

Other Requirements:

  • The candidates should have excellent written communication skills and be a team player
  • The candidates should demonstrate punctuality and be hardworking

Candidate Status:

    • Canadian citizens and permanent or temporary foreign workers of Canada are eligible for this position
  • International Candidates who don’t have a valid Canadian work permit also can apply

Responsibilities:

  • The candidates should be able to interpret welding process specifications and read and interpret welding blueprints, drawings, specifications, manuals, and processes
  • The candidates should be able to examine welds and ensure that they meet standards and/or specifications, and determine the weldability of materials
  • The candidates should be able to operate oxygen arc cutting equipment (arc-air) (AOC) and previously set-up welding machines to fabricate or repair metal parts and products
  • The candidates should be able to maintain and perform minor repairs on welding, brazing, and soldering equipment, and read and interpret specifications or follow verbal instructions
  • The candidates should be able to read and interpret blueprints

Benefits:

  • The candidates will get dental plan, health care plan, vision care benefits, life insurance, Registered Retirement Savings Plan (RRSP), free parking available, and learning/training paid by employer

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume, Cover letter and references attesting experience) through the below-mentioned details

By email
[email protected]

Welder

CANADIAN BABBITT BEARINGS LTD
Niagara Falls - 250.98km
  Maintenance & Repair Full-time
  21.11  -  27.67
Requirements: Languages: Candidates must have knowledge of the English Language Education: Candidates need standard educational qualifications such as a Secondary (high) school gra...
Learn More
Jul 29th, 2024 at 12:42

Banking Advisor Full-time Job

Royal Bank Of Canada

Banking   Niagara Falls
Job Details

What is the opportunity?
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday banking, credit, and investment needs. As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with RBC partners to help clients achieve their goals. Whether you’re demonstrating to a client how to use digital banking, on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client satisfaction and loyalty.

 

 

Job Description

What will you do?

  • Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities
  • Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business
  • Respond to client-initiated contact, assisting them with a full range of financial transactions
  • Actively listen and engage clients in conversation to further understand their individual needs
  • Proactively take ownership of resolving and preventing client banking problems
  • Cultivate and maintain relationships with partners to make the most of business opportunities and referrals

What do you need to succeed?

Must-have

  • Mutual Funds accreditation, or willingness to obtain it (e.g., Investment Funds in Canada or the Canadian Securities Course)
  • Demonstrated passion for putting clients first, as well as success in a hands-on, target-driven sales environment
  • Problem-solving and people skills, with the ability to build strong relationships and proactively connect with clients
  • Flexibility, eagerness to learn, strong personal ethics, and a hunger for success
  • Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, etc.)

Nice-to-have

  • Track record in building rapport and maintaining client relationships within the financial or service industry

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits
  • Continued opportunities for career advancement
  • World-class sales training, coaching, and development opportunities
  • Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training
  • Opportunity to achieve great success and grow your career with RBC

 

 

Job Skills

Advice Based Solutions, Client Centricity, Client Discovery, Communication, Critical Thinking, Curiosity, Data Analysis, Digital Literacy

 

 

 

Additional Job Details

Address:

3499 PORTAGE RD:NIAGARA FALLS

City:

NIAGARA FALLS

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Personal and Commercial Banking

Job Type:

Regular – Trainee (Trainee)

Pay Type:

Salaried

Application Deadline:

2024-05-31

Banking Advisor

Royal Bank Of Canada
Niagara Falls - 250.98km
  Banking Full-time
What is the opportunity? This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you...
Learn More
May 24th, 2024 at 12:21

Senior Technician Full-time Job

Rogers

Maintenance & Repair   Niagara Falls
Job Details

At Rogers, we put our customers first in everything we do! We’re growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we are with them all the way. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference –we’re passionate about people and ready to provide the ultimate customer experience to our customers. This position allows you to work from home! At Rogers, we're committed to connecting Canadians. Ready to build a rewarding career with us? If so, consider the following opportunity:

 

What’s in it for you? 

We believe in investing in our people and helping them reach their potential as valuable members of our team. 

  •  Competitive Salary

  • Enjoy discounts up to 50% off Blue Jays tickets, Rogers, and Fido Services, 25% off TSC     (Today s Shopping Choice) (Today s Shopping Choice) items, and 20% discount on all wireless accessories sold in Rogers Stores.

  • Health & Dental Benefits, Pension plan and Stock Matching options

  • Growth & Development opportunities to grow in Field Operations

  • Receive mentorship from NCC, HE and other roles outside Tech Ops

  • Work for an organization committed to environmental protection

  • We are an organization with a strong commitment to diversity and inclusion with employee resource groups supporting equity – including groups representing People of Colour, 2SLGBRTQIA+, Indigenous Peoples, Persons with Disabilities and Women.

 

What you’ll do:   

  • Attend to activities that fall outside the scope of regular Contractor Technicians calls (i.e. time consuming, intermittent reception problems, riser issues, complicated home networks).

  • Resolve Customer impacting issues and Escalations providing feedback for improvements.

  • Diagnose and/or correct all technical problems for all Rogers Products to the satisfaction of the customer and in accordance with company specifications.

  • Reconnect/disconnect equipment and/or services as per company standards and procedures.

  • Maintain strong customer relations through daily contact with customers and in some cases our competition when dealing with escalations and special requests.

  • Accurately complete all required documentation pertaining to installations, service, maintenance, and sales activity.

  • Work closely with all Contractor Technicians to ensure all standard levels of First Time Right are met.

  • Learn and adhere to all applicable Health & Safety regulations, both legislatively mandated, and as outlined in company policy..

  • Respond to outages on the Access Networks as required.  You must be prepared to work rotating shifts, on call rotation, and be responsible for field work during all weather conditions..  

  • Expectation to know and meet MTTR (Mean Time to Restore) targets for Outages, Service Order referrals and Directed Maintenance activities..

 

What you bring: 

  • Post-Secondary Education or Technical Diploma would be an asset.

  • Valid driver's license in good standing is required.

  • Minimum five (5) year fiber experience.

  • Proficient with troubleshooting and usage of test equipment and tools such as SLM, OTDR and VOMs.

  • Ability to work shifts, weekends, and overtime, Statutory holidays as required.

  • Must be willing to work in adverse weather conditions.

  • Must be able to handle all physical aspects of the job, which include lifting/moving heavy equipment (approx. 80 lbs) and climbing ladders/poles at heights up to 25+ ft.

.

 

 

 

Schedule: Full time
Shift: No Selection
Length of Contract: Not Applicable (Regular Position)
Work Location: 22 Peel Street (7148), Simcoe, ON
Travel Requirements: No Selection
Posting Category/Function: Field Operations & Maintenance

Senior Technician

Rogers
Niagara Falls - 250.98km
  Maintenance & Repair Full-time
At Rogers, we put our customers first in everything we do! We’re growing our Customer Experience teams and are looking for team members who are committed to showing our customers a...
Learn More
Mar 27th, 2024 at 06:35

Customer Service Representative Full-time Job

Scotiabank

Customer Service   Niagara Falls
Job Details

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

  • Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
  • Processing day to day transactions
  • Nurturing rich, long-standing relationships
  • Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
  • Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

 

Is this role right for you?  In this role you will:

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers’ needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
  • Demonstrate an eagerness to learn and determination to succeed

 

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

  • Have proven customer service skills through work or community involvement
  • Are willing to assist in a professional, friendly and efficient manner
  • Are available to work a flexible schedule
  • Are comfortable in simple sales situations
  • Have strong technical skills and the ability to promote digital and self-service banking options to our customers

 

What’s in it for you?

  • The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your career growth and enhance your skills
  • An organization committed to making a difference in our communities – for you and our customers
  • You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
  • A competitive compensation and benefits package

Customer Service Representative

Scotiabank
Niagara Falls - 250.98km
  Customer Service Full-time
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them...
Learn More
Feb 8th, 2024 at 08:28

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