Overview

Overview

Overview

Overview

Overview

The primary focus of the Banking Customer Service Representative is to provide outstanding customer service and be responsible to open products and services for new and existing clients without lending requirements by engaging clients in conversation and explore potential opportunities to provide a full-service solution.

Areas of focus

Customer Service. Sales. Financial knowledge sharing. Process & operations. Reporting

• Deliver outstanding customer experiences at every interaction and complete plans to continuously build the client experience, in line with CWB’s brand promise. Provide full-service solutions for clients with the view to be every client’s primary financial partner. Redefining their banking experience into something memorable, exciting and financially satisfying.

• Proactively identifying customer needs to uncover opportunities to be crucial to their financial success through referrals to Account Managers.

• Testing your accuracy and attention to detail with large volumes of transactions, cash handling, inquiries, and interactions.

• Exercising your financial insight – helping clients understand banking products in a way that promotes passion and true comprehension.

• Learning and growing your knowledge in a way that contributes to your branch’s success.

• Spreading positive vibes and collaborating with a team you’re proud to be a part of.

Who we’re looking for & what you’ve done

Some post-secondary classes and ideally one year of customer service experience coupled with a strong desire and commitment to learn and grow a career in the financial sector!

Why work with us?

Your success is our obsession! And our award-winning culture & benefits back it up. 
 
Proudly recognized by Great Place to Work® in 2024 as one of Canada’s top 50 Best Workplaces & member of Waterstone Human Capital’s Most Admired Corporate CulturesTM Hall of Fame.  

Wellness matters. We offer an award-winning benefits package that includes: 

• Hybrid work environments 

• Everyday flexibility 

• Generous company-funded health coverage 

• Health care spending account 

• A flexible wellness program 

• generous time-away options to unplug, rest & recover  

Career development. We commit to our employees’ development and help them reach their professional goals with: 

• Organization wide coaching services 

• Mentorship 

• Education support & training programs  

Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find community within the CWB family in our employee represented groups.  

#LI-JL1

Closing Date:

* Position closes at 12:01am on the close date identified below.

12/2/2024

Reporting to the Warehouse Manager this position oversees the accuracy of inventories for product in stock, in transit, outbound, and inbound.  Identifies and corrects inventory issues and ensures customer orders are accurately filled and specific shelf-life requirements are met by performing the following duties under direction of the Department Manager and in coordination with the warehouse team. This is a full-time permanent position at our Port Coquitlam Facility.

Schedule:  Monday to Friday 5:30am to 2:00pm

Salary range: $52,730 - $69,230 Annually

We support and take care of our employees and their families by offering :

• Vacation upon hire

• Generous and complete benefit coverage with group insurance

• Group retirement plan with employer contribution

• Telemedicine and assistance program for employees and their families

• Employee Share Ownership Plan with an employer match

• Paid Parental Leave program

• Paid time off: Sick days, floater days and volunteer day off

• Opportunity to contribute to a collective RRSP & TFSA

• Training and development programs

• Organized activities for employees and their families  

• Advantageous discounts on Saputo products

How you will make contributions that matter:

• Partner closely with the warehouse team to ensure warehouse inventory tasks are effectively monitored and managed.

• Manage inventory control activities to include identifying, investigating, and resolving inventory discrepancies.

• Monitor and manage goods receipt zones as well as aged pick and put away tasks.

• Coordinates and performs cycle counting.  Monitors and revises all aspects of cycle counting as needed.  Maintains accurate records.                                         

• Reviews daily reports for accuracy.  Plan & adjustment for errors, damaged items and notifies management. Maintains communication with customer service.                                              

• Adjusts inventory files as needed.  Issues documentation i.e., adjustments to the applicable departments and maintains updated files of all transactions.

• Ensure inventory management system accuracy.

• Monitor in-transit inventory.

• Performs all end of month adjustments, duties, and inventory procedures.

• Prepares various reports at the end of each accounting period. 

• Assists with annual inventory counts.

• Remains approachable and accessible to team members.

• Demonstrates professionalism, positively represents and always promotes Saputo culture.  Maintains confidentiality.

• Demonstrates prompt and regular attendance.

• Responsible for understanding and complying with the Current Good Manufacturing Practices and Food Safety guidelines to ensure that quality food products are handled accordingly in a sanitary production environment and delivered with superior protection to our customers and consumers.

• Supports Saputo’s commitment to preserve the environment by following all established policies and procedures related to such preservation.  Reports any identified concerns regarding potential hazards to the environment. 

• Demonstrates safe and quality conscious work habits and follows all company policies and procedures.

• Keeps equipment and work area clean and orderly.  Assists others as needed.

• Attend training sessions required to ensure system and process proficiency.

• Adhere to the Saputo code of ethics and actively apply the Saputo values.

• Work together professionally in a team environment with coworkers and other department personnel.

• Performs other duties as requested, directed or assigned.

You are best suited for the role if you have the following qualifications:

• 2+ years in a warehouse inventory role, directly in a warehouse, logistics, or distribution center environment.

• Strong knowledge of inventory location managed warehousing operations

• Knowledgeable with Inventory Management System

• Computers & related technology proficiency – Word processing, reports (Excel) presentation, troubleshooting

• Demonstrates exceptional attention to detail.

• Ability to prioritize responsibilities and multi-task in a fast-paced environment.

• Ability to adapt to changing organizational and operational needs.

• Ability to effectively communicate both verbally and written.

• Strong organizational and time management skills.

• Knowledge of Saputo customer base and Dairy Products industry an asset.

• Ability to work without direct supervision

Overview

Overview

Overview

Overview