All jobs within 50 km around Gatineau

SUMMARY

As a member of the BGIS SCS Support Team, you will demonstrate a superior commitment to meeting customer needs by providing prompt and accurate responses to client requests to ensure all aspects of the contract are being fulfilled, with an emphasis on quality control & striving to exceed client expectations. 

KEY DUTIES & RESPONSIBILITIES

Functioning as a core member of the Support team and reporting to the Customer Service Coordinator the Customer Service Representative will:

• Be the first line of communication for our customers, as such a positive attitude and “can do” attitude are paramount
• Greet customers warmly and make every customer feel like they are our number one client
• Ensure client's expectations are met, resolving issues quickly, and being proactive with client needs and requirements
• Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; explaining and deploying the best solution to solve the issue; expediting correction or adjustment; following up to ensure resolution
• Place, follow up and close work/supply orders according to established procedures
• Keep accurate records of discussions or correspondence with customers
• Prepare service reports by collecting and analyzing customer information
• Build and maintain relationships with new and existing accounts
• Identify trends and patterns of client issues or work systems, initiate improvement or escalate to appropriate person
• Provide general administrative and reception backup support
• Work as a team player with fellow staff members to optimize productivity
• Represent the company and what we stand for
• Other duties as assigned

KNOWLEDGE & SKILLS

• Demonstrated customer service skills
• Bilingual - English and French a must
• Ability to communicate effectively verbally and in written format with both internal and external stakeholders at all levels
• Professional, courteous, approachable manner with a "can-do" attitude
• Good computer/data entry skills and knowledge of Microsoft Office Software 
• Ability to work in a fast paced environment to accomplish multiple goals
• Excellent time management and problem solving skills/ must adhere to tight deadlines/respond quickly to situations/be able to effectively execute solutions
• Self-disciplined and accountable with strong interpersonal skills
• Ability to work independently and as a team
• Ability to multi-task, prioritize work effectively and meet multiple deadlines
• Effective attention to detail and a high degree of accuracy
• Demonstrated ability to deal with change, make decisions and implement creative solutions
• Post-secondary education in a related field or commensurate work experience 
• Past customer service and/or sales experience is preferred

BGIS SCS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

As a seasoned Cloud Quality Assurance Automation Engineer, you will own the quality for the Cloud HSM product.  You will work in close collaboration with the development team, in a scaled agile environment, to ensure the highest level of quality of our Multi-Cloud and on premise products.  You will understand the feature and develop testplans and testcases to ensure the feature meets the requirements and is bug free.  You will research, recommend, and integrate industry leading test frameworks, so that our complete deployment pipeline is automated and every software update merged can be automatically validated and pushed to production. You will have working experience developing automation on the cloud such as AWS or GCP.

At our Thales Ottawa office, we develop leading edge technologies to secure the cloud, the digital transaction, the mobile world, and the Internet of Things (IoT). Our security solutions are prevalent in today's digital world.

Your quality DNA, and automation programming experience, is the foundation to your success on our team.  We will educate you about our products, industry and customers with on-the-job training through mentorship with skilled, experienced peers. You will have an opportunity to work on products that secure critical infrastructures in the global economy.

Be part of a team required to design, implement, test, and support features with the following mind-set: end-user experience, maintainability, scalability, performance, cost, resilient CI/CD.

Key Responsibilities

• Own overall Quality for our product both from a process and testing perspective

• Testing cloud native software, using various platform-as-a-service (PaaS), Software-as-a-Service (SaaS), Infrastructure-as-a-Service (IaaS) technologies and related tools

• Implementing, and maintaining industry leading cloud technology automation framework, in order to test complex cloud product offerings

• Document our quality processes and automation tooling

• Test against our rigid software security practices

• Develop and maintain a suite of automated tests to verify existing functionality, refining the tests as the functionality changes, monitoring results, resolving any issues related to the tests and the test bed

• Mature/replace, our existing automation test suite and tooling

• Maintain our testcases and execution results using Jira and Xray

• Maintain Key Performance Indicators (KPI’s) for test automation of features, release over release, and address the backlog of existing manual tests

• Document bug reports for identified issues during testing. Detail clearly the procedure followed, narrow down the area affected and perform preliminary troubleshooting

• Participating in issue investigation, deployment of applications, and testing/integration in various deployed environments (i.e. Dev, Stage, Production)

• Documenting, managing, and maintaining internal knowledge and processes

• Stay current on industry trends,  evolving technologies, and frameworks in the Quality Assurance domain

• Collaborate with other developers, to share knowledge, and improve overall product/solution.

Responsibilities include:

• Following agile methodology. This includes active participation in sprint planning and retrospective meetings, creation of user stories, as well as, corresponding tasks

• Providing feedback to documentation team to develop, improve, and review Customer centric feature documentation

• Interfacing with geographically distributed teams in Ottawa, Toronto, Vancouver, Austin, and other locations on a regular basis

Minimum Qualifications

• Bachelor’s degree in Computer Science or Computer Engineering

• 7+ years’ leading in a Quality Assurance role of highly secure web-based client-server applications using industry leading standards

• 3+ years’ of experience testing embedded devices

• Strong programming skills in any of these languages: Python, Linux scripting

• 5+ years’ of experience automation of API’s

• Minimum of 5 years’ experience delivering software using an Agile/SAFe/Scrum development methodology

Preferred Qualifications

• Working experience/knowledge with industry leading cloud providers GCP or AWS

• Experience with security and identity management (access management, authentication, authorization identity providers), as well as, monitoring framework

• Working with Kubernetes

• Working knowledge of cryptographic concepts (i.e. Encryption concepts and technologies), and an understanding of encryption and cryptographic key management with experience using them to protect sensitive data in database, applications, storage systems, virtualized platforms and cloud environment.

• Familiarity with FIPS (Federal Information Processing Standards), and other NIST requirements

• Working knowledge of CI/CD build and deployment pipelines and DevOps common industry practices

• Experience with automated deployment and associated technologies: terraforms, helm, yaml, ansible

• Deployment and management of docker containers deployed in a kubernetes environment

• Networking and cloud infrastructure knowledge and above average application troubleshooting experience

• Demonstrate strong troubleshooting skills in a cloud environment

• Proven  backend testing skills which use micro-service technology which harness SQL/non-SQL databases such as MySQL, Postgres

• Familiarity working with continuous integration tools such as: Gitlab, Teamcity, Terraform, and CI/CD pipeline setup working experience

• In-depth experience working with Linux and Linux based applications

• Familiarity with unit test development, such as junit, and test automation, using frameworks, such as Selenium, Protractor, or Playwright, etc.

• Ability to effectively work in a cross matrixed team environment

• Highly motivated, enthusiastic, with an extreme desire for continual learning, and the ability to work under minimal guidance with demonstrated analytical and problem solving skills in order to deliver features on time in a fast paced team environment

• Strong collaboration and communication skills which will be fundamental to your, and the overall teams success, of the projects you work on

• Stay current, and provide insight on industry leading, testing & automation approaches, architectures, and vendors

• Ensure that non-functional requirements such as security, performance, scalability, usability, and reliability are being tested in our solutions

#LI-Hybrid

#LI-WM1

SUMMARY

The Regional Operations Manager is responsible for the effective management of a skilled trades operation.  Specific responsibilities include but are not limited to:  Driving team engagement to ensure achievement of all requirements, collaborating on process development and implementation, achieving service level agreements and maintaining compliance with all regulatory, safety and all other requirements.

KEY DUTIES & RESPONSIBILITIES

People Leadership

People leadership responsibilities include but are not limited to:

• Manages a team of Technicians for the assigned region
• Responsible for people-oriented activities including but not limited to employee engagement, development and performance management, hiring and retention, compensation recommendations
• Ensures compliance with health and safety standards in the delivery of work through activities including but not limited to conducting regular tool box talks, implementing safety training, providing protective equipment, reviewing and monitoring incidents
• Ensures work is performed in accordance to all internal and external requirements
• Maintains current awareness and knowledge of all applicable regulations and requirements
• Provides technical support to Technicians

Operations Management

• Manages operational budgets with a focus on cost control (burden costs), and weekly work order expenditures.
• Collaborates with relevant stakeholders to review, develop, refine and implement processes and standard operating procedures
• Recommends and implements technologies to achieve greater efficiencies and productivity
• Maintains current awareness and ensures compliance with all applicable regulations and requirements
• Deploys Technicians to projects and work orders and to ensure projects and work orders are completed on-time and meets all requirements
• Monitors and drives team performance to ensure achievement of service level agreements and performance metrics
• Achieves greater efficiencies through factors including but not limited to effective resource utilization and labor loading, work order and callback issues review and developing and implementing corrective solutions, leveraging self-perform.
•  Collaborates with Dispatch and CMMS teams for effective service delivery
• Investigates and resolves operational issues
• Acts with a high degree of urgency in resolving issues to ensure timely resolution and to maintain client satisfaction
• Other duties as assigned

EDUCATION, JOB-RELATED YEARS OF EXPERIENCE & QUALIFICATIONS

MINIMUM EDUCATION: Community college diploma or equivalent training (e.g. RPA, CET)

JOB-RELATED EXPERIENCE: More than five years up to ten years

KNOWLEDGE AND SKILLS

• 8 to 10 years of trades operations work experience, with at least 5 years at the supervisory or management level
• In-depth knowledge of applicable regulatory requirements and maintains current awareness
• Technical expertise in one or more of skilled trades discipline – refrigeration, electrical, plumbing
• Ability to lead and engage a team of skilled trades employees and drive performance to ensure all requirements are achieved
• Skilled at managing a skilled trades operations and employees
• Ability to develop and implement processes and standard operating procedures
• Skilled at influencing, persuading and negotiating
• Computer proficiency

Licenses and/or Professional Accreditation

Trade certification in one or more of the following would be considered an asset

• Journeyman level Refrigeration license
• Journeyman level Electrical license
• Journeyman level Plumbing license

WHAT YOU NEED TO KNOW

• Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates must meet language requirement for position upon hire.       
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 

As a cornerstone business within Scotia Wealth Management®, ScotiaMcLeod has earned a reputation for integrity based on service excellence and trusted investment advice. Our advisors and teams pride themselves on exploring innovative approaches to protecting and growing their clients' assets. 

When you join ScotiaMcLeod, you’ll be empowered to deliver Enriched Thinking®, a unique approach that incorporates your client’s thinking, as well as our thinking, to drive results. You’ll work with a team of specialists to deliver a client-centric approach to wealth management, enabling you to consider all the facets of your client’s life, family and business. With a focus on total wealth planning, and wealth specialists to help you deliver on this unique value proposition, you’ll be enabling clients to see not just the big picture, but all the little ones too.

BRIEF INTRODUCTION
 
As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by effective administration and day-to-day trading of their business. 
  
IS THIS ROLE RIGHT FOR YOU

In the role you will:
 

• Ensure effective client administration by managing all administrative processes and escalations requiring investigation
• Consistently demonstrate high levels of client service by:
  • supporting the advisor in regular reviews of portfolios including entering client trades as directed by the client or Advisor and identifying client needs
  • responding to client inquiries, resolving issues and effecting client transactions in a timely and responsive manner
• Provide marketing assistance by coordinating materials, events, and seminars to increase/identify opportunities to grow assets and/or revenue
• Support the growth of the business by managing tracking reports for Wealth Advisors to review targets, recommendations, and financial plans/concepts  
• Build effective working relationships across various departmental and business line contacts by actively collaborating and sharing knowledge and experience
   

DO YOU HAVE THE SKILLS
 
We would love to work with you if you have:
 

• Experience in the securities industry
• Already duly registered as an Investment Representative (IR) with CIRO
• Excellent verbal and written communication
• Strong organizational skills 
• Ability to take initiative, work independently and meet deadlines
• Meticulous attention to detail and excellent time management skills
• Exceptional client service skills

 
WHATS IN IT FOR YOU
 

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, curiosity and celebrates success. 
• Learning and Development – free access to Scotia Academy to upskill and develop your skills

WHAT YOU NEED TO KNOW

• Language Requirement:English oral, reading, writing   
• Driver’s License Requirement: A valid Ontario unrestricted G class driver’s license (or provincial equivalent) with no more than 6 demerit points accumulated  
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions. 
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

WHAT YOU NEED TO KNOW

• Language Requirement: Various language requirements. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.       
• Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction. Police record checks completed by a third-party company will not be accepted.  
• Driver’s License Requirement:  A valid Ontario unrestricted G class driver’s license (or provincial equivalent) with no more than 6 demerit points accumulated  
• Meet eligibility requirements for appointment as a Special Constable, which are:
  • Canadian Citizen or permanent resident of Canada
  • Lawfully eligible to work in Canada
  • At least 18 years of age
  • Not been convicted of a criminal offence or been convicted of an offence for which a pardon has been granted.
  • Proof of valid Standard First Aid Certificate and valid CPR-Level C
  • Must learn, meet and maintain Transit Special Constable Services standard in the use of oleoresin capsicum (OC) spray, baton and the use of force continuum
  • Ontario Association of Chiefs of Police Certificate of Results for the Constable Selection System
  • Candidates will be required to undergo physical fitness testing with the Transit Special Constable Recruiters. Candidates will be required to successfully complete the Ontario Police Fitness PIN test.
  • Candidates will also be required to undergo other investigations/checks to include:
    • Fingerprinting
    • Driver's licence history
    • Credit check
    • Background reference check
    • Written MMPI
    • Interview with Psychologist
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

WHAT YOU NEED TO KNOW

• Language Requirement: English oral, reading, writing       
• Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.  
• Driver’s License Requirement:  A valid Ontario unrestricted G class driver’s license (or provincial equivalent) with no more than 6 demerit points accumulated  
• You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

WHAT YOU NEED TO KNOW

• Language Requirement: English oral, reading, writing       
• Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Note: Under the age of 18, requires a Criminal Record and Judicial Matters check in place of the Vulnerable Sector Check.  
• Driver’s License Requirement:  This position requires the successful candidate to use their own transportation.  
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 

WHAT YOU NEED TO KNOW

• Language Requirement: English oral, reading, writing       
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 

WHAT YOU NEED TO KNOW

• Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.       
• Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Note: Under the age of 18, requires a Criminal Record and Judicial Matters check in place of the Vulnerable Sector Check.; Police record checks completed by a third-party company will not be accepted.
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.