All jobs within 50 km around Kanata

As a Customer Experience Associate/ Carleton Place, Ottawa/ Permanent/ Part-time 30h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

JOB SUMMARY

The mandate of the Revenue Service is to ensure that all revenue functions at the City of Ottawa are undertaken with a strategic corporate outlook, reflect industry best practices, and comply with statutory regulations to meet the expectations of Council and provide equitable services to the citizens of Ottawa.

You have varying responsibilities related to the operations for an assigned organizational area (Customer Accounts, Assessment, Billing or Collections) within the Revenue Service, including responding to customer inquiries, maintaining customer accounts, collecting arrears, performing billing and assessment functions and providing customer service in taxation, water, and accounts receivable. You are responsible for providing superior customer service in handling tax water account and accounts receivable issues to ensure a high customer satisfaction level and positive image of the city are maintained.

EDUCATION AND EXPERIENCE

Completion of 2 year community college program in Business Administration

Minimum of 3 years of customer inquiry/problem solving experience dealing with customers on the telephone and/or in person, including at least 1 year of finance experience

Experience working within a municipal government environment and payment/collection experience is an asset

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Requires a basic understanding of the municipal structure and billing and collections processes
• Microsoft Office suite (intermediate knowledge and skill)
• Knowledge of specialized software applications used by the city for payment processing and analysis, including, such as but not limited to VTAX, AQUACIS, SAP, CLASS, ICON, AUTOPROC, A basic understanding of the concept of computer networking is required and an appreciation for data integrity and network security
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Letter and memo writing using corporate standards
• Ability to complete complex calculations and analysis
• Ability to read, interprets, understand and explain legislation, provincial statutes, municipal by-laws and policies
• Strong data-entry, retrieval and keyboarding skills including use of standard office equipment, including operating an IBM compatible computer in Microsoft Windows 
• Basic technical troubleshooting capabilities
• Strong customer service skills
• Ability to communicate effectively and tactfully as required
• Ability to prioritize and multi-task
• Strong organizational skills
• Ability to make sound decisions and exercise discretion in decision-making

JOB SUMMARY

Hospitality Services is responsible for the planning, coordinated development, management and implementation of food, nutrition and environmental activities, programs, services and initiatives to the residents of a municipal long term care facility.  

You are responsible for  the preparation and/or serving of meals to residents, day centre clients, staff, and Meals-on-Wheels recipients, and for catering during special events; for the cleaning and maintenance of Food Services equipment and utensils; and for the disposal of waste, with an emphasis on resident safety and engagement. Work is performed in accordance with Public Health regulations, Fixing Long-Term Care Act, 2021and Food Premises Act.

EDUCATION AND EXPERIENCE

Completion of 1 year Food Service Worker program or enrolled and attending a Food Service Worker program at a College of Applied Arts and Technology with completion expected within the year.

Minimum of 6 months of experience in institution health care food service

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Knowledge of the Canada Food Guide, Ontario Public Health Act (Health Protection and Promotion Act: Food Premises), Fixing Long-Term Care Acr, 2021, Food Premises and the “Sanitation Code” for Canada’s Food Industry.
• WHMIS guidelines
• Hazardous Analysis Critical Control Point guidelines (HACCP)
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

• Take direction, learn procedures, and perform routine duties
• Work under deadline pressures
• Alert, dependable, reliable and tactful
• Able to work under pressure
• Self-motivated
• Respects resident’s rights andprivacy
• Work effectively with others
• Organize work
• Lift safely and use aides where possible
• Ability to lift up to 30 lbs
• Ability to stand for prolonged periods of time
• Ability to push/pull over 30 lbs
• Work varying shifts (including: early, late and weekend shifts)
• Good personal hygiene

JOB SUMMARY

The mandate of Long Term Care Services is to provide resident care based on the needs of individuals, as determined by medical, nursing, functional and psychosocial assessments, and on each resident’s expressed needs. The care provided in each Home includes specialized, restorative, supportive and palliative care for persons with dementia, disabilities and health problems who cannot live independently in their homes, and whose needs cannot be met in the community.

You are responsible for the delivery of quality, holistic, resident care through the administration and supervision of the Nursing Program and staff in a designated area, with an emphasis on resident safety and engagement.

EDUCATION AND EXPERIENCE

Completion of 4 year university degree in Nursing (BScN)

Minimum of 1 to 2 years of related experience, preferably in a geriatric-gerontology or long term care setting

Post-basic preparation in gerontology is desirable

Membership in Registered Nurses Association of Ontario (RNAO) is desirable

Canadian Gerontological Certification from Canadian Nurses’ Association is desirable

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Scope and purpose of gerontological nursing and functions/activities related to the nursing process
• Age related changes
• Ethical dilemmas and considerations
• Management of common chronic problems
• Specific needs of the older person and of cognitively impaired older person:
• Basic physiological needs (nutrition, elimination, hygiene, skin integrity, sleep & rest, sensory perception)
• Dementia care
• Safety and security needs
• Challenging behaviours
• Basic psychosocial needs (self-esteem, actualization, advocacy, support network, relationships with families)
• Infection control guidelines for RN’s and RPN’s
• Nursing documentation standards including Resident Assessment Instrument RAI-MDS
• Principles of rehabilitation and activation in care of the older persons or adults requiring long term care
• Pharmacology and medication use
• Medication administration standards
• Nursing goals: promotion, prevention, maintenance, rehabilitation, palliation
• Transfer and positioning techniques of persons requiring long term care
• Basic knowledge of applicable legislation and regulations such as: Regulated Health Professions Act, Health Care Consent Act, Nursing Act, Mental Health Act, Professional Misconduct and Controlled Act, Professional standards, Code of Ethics
• Principles of verbal and non-verbal communication
• Labour relations and collective agreements.
• Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures.

COMPETENCIES, SKILLS AND ABILITIES

Core Behaviours
Core behaviours define the City's expectations of the behaviours employees should demonstrate in performing their work.  They are reflective of the City's culture and values and guide all our present and future activities.  Every employee is encouraged to learn, embody, and demonstrate these core behaviours.

Review the Core Behaviours.

Leadership Competencies
The City has defined key competencies that leaders are expected to embody and demonstrate to successfully move the organization towards achieving its strategic objectives and create an organizational culture that supports and empowers employees to excel, grow and reach their full potential. These leadership competencies and associated behaviours are expected to be demonstrated by leaders at all levels of the organization. 

Review the Leadership Competencies. 

JOB SUMMARY

The Community & Social Services department is responsible for creating a strong social infrastructure by providing support to families and individuals in need in order to promote their self reliance and quality of life, in collaboration with community partners. This includes providing financial assistance, housing, childcare, employment, personal care and referral.

You are responsible for providing administrative support to community and social services (CSS) programs and services, including, but not limited to: data entry, filing/records management, reception and liaison with clients; providing customer services to clients; printing and releasing cheques and/or replacement documents to clients; and contributing to the overall improvement of service delivery. 

EDUCATION AND EXPERIENCE

Completion of Grade 12

Minimum of 2 years of experience in a customer service, clerical or administrative, or social services environment

KNOWLEDGE

• Office/clerical and reception procedures
• Services and programs offered in the CSS Centres as well as community agencies
• Corporate computer software/applications including MS Office Suites (Excel, Word, PowerPoint, Outlook, etc.) 
• Corporate Cash Handling Policy
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Access, search and maintain databases
• Communicate effectively with community representatives, clients and staff
• Maintain composure and good judgment under stressful and high-pressure situations
• Work independently with minimum supervision
• Flexible and adaptable
• Effective interpersonal skills
• Effective organizational skills
• Aware and sensitive to the special needs of Social Services clients
• Demonstrate commitment to client/customer services

JOB SUMMARY

Parks, Recreation & Cultural Services is responsible for the day-to-day operation of facilities and service delivery for recreation venues and programs, parks & recreation policies, and programs for cultural services. Ensures the operations, processes and services are customer-centric and efficient. The units deliver community recreation programs through geographically aligned areas across the City, aquatic, sport and physical activity programming for all ages, as well as programming to address the needs of individuals with disabilities and population segments who may experience barriers to access recreation services.

You are responsible for all aspects of nursing care required by participants in any one of the Inclusive Recreation programs or regular recreation programs (Spirit, Variety EAST, etc.).

EDUCATION AND EXPERIENCE

Completion of 4 year B.Sc.N. degree or 2-3 year RN diploma or RPN diploma and proof of current license required and also Member of the Ontario College of Nurses

Minimum of 3-5 years of related experience in Special Needs/Pediatric/Rehab/Community with current technical/practical nursing skills

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Standard nursing practices
• Legislation protecting special needs client, populations
• Client care
• Health and Safety legislation, policies and procedures
• City of Ottawa and Parks & Recreation Policies and Procedures

COMPETENCIES, SKILLS AND ABILITIES

• Specialized technical/medical interventions
• Creative
• Sound judgement
• Leadership skills
• Reliable
• Dependable
• Flexible
• Good Clinical skills

JOB SUMMARY

Ottawa Public Health is responsible for providing public health programs and services that contribute to the physical, mental and emotional health and well-being of the residents of Ottawa, in compliance with Ontario Ministry of Health standards, protocols and guidelines and other related public health legislation. In partnership with the people and communities of Ottawa, Ottawa Public Health improves and advocates for health and well-being through prevention, promotion and protection. 

You provide primary health care (PHC) including clinical, counselling and referral services within the scope of practice and standards of care as outlined in the Regulated Health Professionals Act (RHPA) and the College of Nurses of Ontario for clients seeking services through the Sexual Health Services clinic(s).  

As an autonomous health professional with advanced education, you provide essential health services grounded in professional, ethical, and legal standards.  Nurse Practitioner (NP) competencies reflect advanced nursing practice by building and expanding upon the competencies of a registered nurse.  

You function as a member of a multidisciplinary team in the provision of appropriate sexual health services, and are accountable to the Senior Nurse Practitioner, and to the College of Nurses of Ontario for NP practice issues.
 

EDUCATION AND EXPERIENCE

Completion of 4 year university degree in Nursing (BScN)

Completion of a certificate demonstrating “Primary Health Care Nurse Practitioner” from an approved University

Minimum of 5 years of progressively responsible experience in public/community health clinic, including in-depth  of sexual health and working with populations at risk

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Advanced nursing practice including, clinical assessment and diagnosis related to contraception and sexually transmitted infections in particular
• Requires knowledge and experience to counsel individuals on any sexual health issues 
• Current contraceptive methods and appropriate prescribing of contraceptives
• Current therapeutics and interactions
• The Health Protection and Promotion Act regulations pertaining to sexually transmitted and blood born infections and other related guidelines
• Appropriate counselling, re:  sexuality, healthy sexual relationships, safer sex practices, contraception, pregnancy options and harm reduciton 
• Community health care resources and referral physicians
• Sexual health issues and programs
• Planning and evaluation methodologies
• Current principles and practices of public health theory and practice including research principles
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.
   

COMPETENCIES, SKILLS AND ABILITIES

• Work independently and as part of a multidisciplinary team within the stated scope of practice
• Communicate effectively interpersonally, orally and in writing with management, staff and the public
• Multi-task and manage changing priorities and emergency situations
• Counsel clients on a variety of issues including sexuality in general, healthy sexuality relationships, safer sex practices, contraception, pregnancy options
• Conduct advanced assessment, examination and treatment skills
• Analyze data, write reports, prepare briefings, make recommendations 
• Mentor, supervise and evaluate students
• Excellent organization and time management skills
• Leadership skills for chairing meetings, leading projects, providing functional direction to other nursing professionals
• Use word processing and database software
• Thorough knowledge and comfort dealing with and discussing sexual health issues with clients and other health practitioners
• Able to work with clients from a variety of cultural, socio-economic and sexuality backgrounds
• Open, personable, flexible in approach, non-judgmental, able to establish rapport and maintain confidentiality
• Strong commitment to public health, role model, advocate as required
   

JOB SUMMARY

The mandate of the Paramedic Service is to deliver sophisticated medical treatment to all residents and visitors of Ottawa for life-threatening medical emergencies including heart attacks, strokes, and respiratory and traumatic injuries.

You are responsible for the delivery of the Ottawa Paramedic Service accredited training programs (including Standard First Aid and/or Emergency First Aid and/or CPR and/or Oxygen Therapy and/or AED courses and/or Emergency First Responder courses).

EDUCATION AND EXPERIENCE

Completion of Grade 12

Minimum of 18 months of experience in delivering training for first aid/CPR or instructing in a related field

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Familiarity with first aid training materials, resources, and applicable technology. This includes adult learning styles, training models, and techniques
• Strong foundation of human anatomy and physiology for explaining injuries, illnesses, and the effects of first aid interventions.
• Emergency Response procedures
• Thorough knowledge of first aid procedures, including wound care, bandaging, CPR (Cardiopulmonary Resuscitation), AED (Automated External Defibrillator) usage, and other life-threatening medical conditions.
• Knowledge of applicable health and safety regulations and applicable laws pertaining to first aid to ensure that the information delivered in trainings align with current standards and guidelines.

COMPETENCIES, SKILLS AND ABILITIES

• Able to work effectively with diverse groups of participants and addressing questions and concerns effectively
• Ability to transport equipment to offsite locations across Ottawa, set-up necessary training equipment (such as manikins, audio/visual equipment, manuals, etc), and return all equipment to training centre after the course 
• Ability to handle the stress of an emergency situation
• Maintains acceptable appearance at all times in regards to both OPS uniform policy and personal hygiene
• Must be able to lift up to 40 lbs

Core Behaviours
Core behaviours define the City’s expectations of the behaviours employees should demonstrate in performing their work.  They are reflective of the City’s culture and values and guide all our present and future activities.  Every employee is encouraged to learn, embody and demonstrate these core behaviours.

Review the Core Behaviours.