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Overview

The Fire Services Dispatcher is required to operate and maintain Communications Centre equipment; receive emergency calls and dispatch appropriate apparatus

Responsibilities:

• Answering and dispatching both agency direct, 911and civilian calls for emergency fire resources to incidents
• Operating a computer aided dispatch and records management system, emergency radio system, multi-line 911 and administrative telephone system, GIS mapping system, along with various other systems within the fire dispatch centre
• Assess information provided by callers to correctly dispatch the required fire resources in accordance with established policies and procedures
• Work on rotating shifts, including nights, weekends and holidays, and overtime as required
• Have scheduling flexibility for alternate shift assignment
• Communicate clearly and precisely under demanding conditions
• Complete regular training and maintain and follow internal operating policies and procedures. Support and maintain the City of Oshawa Core Values of Authenticity, Courage and Trust (A.C.T.)

Requirements:

• Ontario Secondary School Diploma (OSSD) or academic equivalent (minimum), along with two (2) years of dispatch experience, preferably in emergency services. 911 Emergency and Call Centre Communications diploma is required or an equivalent combination of experience and education, and APCO certification is an asset
• Experience in relevant software applications (Computer Aided Dispatch Software, Microsoft Word and Excel)
• Ability to comply with NFPA 1061 Public Safety Telecommunicator I & II standards
• Current certification in Standard First Aid and CPR Level C
• Demonstrated ability to quickly and accurately enter and retrieve information from the computer with a typing speed of 35 wpm; able to extract data and prepare required reports. Attention to detail and clarity in written communication for reporting purposes
• Strong verbal communication, effective listening skills and ability to focus to calmly and effectively perform dispatch duties in an emergency environment with minimal supervision. Speak, read and write English fluently and communicate in a clear and concise manner. Superior customer service skills
• Work harmoniously with others in a close environment
• Ability to read maps, charts, engage in problem solving and provide verbal directions. Knowledge of radio equipment protocols and operation
• Good general knowledge of the municipalities of Oshawa, Scugog Township, Whitby, Uxbridge , Brock Township, Clarington, and area thoroughfares and cross streets, railways, schools, major structures, etc.

The schedule as a Float Dispatcher is subject to change based on operational need.

As a condition of employment, the City of Oshawa will require successful candidates to undergo a Criminal Records and Judicial Matters Check.

Please be advised that position location as noted is at the time of posting and is subject to change, as required due to operational needs.

We would like to thank all applicants however, please note that only those selected to attend an interview will be contacted and all other applicants will be kept on file. Applicants are advised that written, oral and practical testing may form part of the selection process.

Posting Period: 16-OCT-2024 to 30-OCT-2024 

Are you driven to make tangible impacts towards housing security for vulnerable Torontonians? Do you enjoy working in a fast-paced environment, and want to play an integral role in contributing to the City's HousingTO 2020-2030 Action Plan? If this sounds like you, we encourage you to come join our growing team of housing professionals in the Housing Secretariat Division.

Working to enhance the health of Toronto's residents, neighbourhoods, economy, and environment, the Housing Stability Services section delivers funding and incentives, and develops innovative housing solutions to create and maintain safe affordable rental housing for lower-income residents in the following areas:

Community Housing Administration: Develops relationships with housing providers and their partners to ensure appropriate access, contractual compliance and operational sustainability. Provides advice and support regarding the independent operation of housing providers to their Boards and staff.

Housing Benefits and Supports: Responsible for the City’s implementation and oversightof a range of housing benefit and rent supplement programs in coordination with other levels of government, providing specialized administrative support services for the management of a portfolio of households, service agencies, community partners and private landlords.

City Housing Corporations Relationship Unit: Maintains the City's relationship with housing corporations such as Toronto Community Housing Corporation, and Toronto Seniors Housing Corporation by providing service manager oversight, relationship management, and strategic support.

Operations Support: Delivers value-added services and supports by focusing on data management, program and policy development, communications, and training.

Major Responsibilities:

The primary functions associated with this position include but are not limited to:

• Contribute to the development of, and implements policies, programs and service plans to operationalize housing initiatives delivered by Housing Stability Services.
• Monitor and evaluate the quality of service delivery to ensure that the City's interests, including improved outcomes for clients, are met by building and maintaining effective working relationships with community partners.
• Monitor processes and programs to ensure effective and coordinated program service delivery, by gathering and coordinating information from various sources, within and outside the Division, to support the reporting and assessment of housing programs.
• Act as the point of contact for community partners providing information, education and support on processes, policies and ongoing impact of service delivery.
• Monitor and oversee the administration of housing providers and service agencies and lead the required reporting
• Collaborates and leads with other management staff to develop and monitor program goals and objectives, including ensuring the program design and requirements of service agreements with housing providers and service agencies are met.
• Lead /support community engagement, communication and, relationship management to build capacity among service providers to ensure the user experience is integrated into program development.
• Represent the Housing Secretariat on stakeholder advisory groups with Divisional committees and external communities.
• Monitor and analyze changing community needs, trends and evolving issues for the purpose of identifying necessary operational policy revisions and development.
• Use a variety of change management tools to develop, promote and operationalize progressive changes to programs.
• Undertake projects as assigned including pilots, demonstrations and applied and evaluative research projects.

Key Qualifications:

1. Post-secondary education in a social science, community development, social work, or public administration discipline or an equivalent combination of related education and experience.
2. Experience in the planning, development and implementation of housing-related programs and policies.
3. Experience managing administrative and financial activities associated with institutional operations, ensuring compliance with divisional and legislative guidelines and policies through continuous monitoring and evaluation.
4. Experience in engaging and developing partnerships with key stakeholders, including but not limited to other levels of government, community agencies, housing providers, staff, and clients.
5. Ability to effectively direct and motivate project staff teams.
6. Highly developed conflict resolution, problem solving, facilitation, and communication skills.
7. Good judgement in public relations with the ability to effectively manage communications to community and government agencies, committees and coalitions.
8. Knowledge of effective methodologies for data collection and analysis.
9. Ability to work effectively with electronic spreadsheets, word processing, and presentation software.
10. Ability to effectively communicate, both orally and in writing, at a supervisory level.
11. Knowledge of current issues and trends in homelessness, affordable and social housing, social work, mental health, addiction, community funding, municipal trends and policies.
12. Knowledge of Collective Agreements, Occupational Health and Safety Act, MFIPPA, and other relevant legislation.

Posting Period: 16-Oct-2024 to 06-Nov-2024

Major Responsibilities:

• Administers, prepares, co-ordinates requirements and reviews designs, reports, specifications and any documentation related to Toronto Water projects, and Operation and Maintenance activities, using various software applications.

• Prepares tenders and administers contracts for the installation, construction and rehabilitation of municipal infrastructure to ensure contracts are carried out in accordance with City standards, specifications and procedures.

• Conducts surveys, investigations, and studies for a variety of planned proposals, programs, and projects pertaining to water and wastewater infrastructure.

• Conducts field  inspections and evaluates condition of assets for a variety of Toronto Water related projects, proposals, and programs; Assists or carries out technical work for the planning, design, tendering, construction and inspection of municipal infrastructure.

• Assists with the preparation of budget and tracking of expenditures.

• Leads projects and directs staff on projects.

• Prepares drafts of documents, contracts, specifications and agreements for the Engineers, or Supervisor.

• Programs, operates and maintains a variety of digital, analogue, wireless,  computerized and other equipment and systems in performing surveys, drafting, calculations, diagnostics, repairs, studies, etc.

• Develops, maintains and monitors programs and systems.

• Performs design and drafting work and prepares and checks map data and products using Computer Assistant Design and Drawing (CADD) input information.

• Checks and provides progress/inspection reports on the work of contractors and developers to ensure use of safety equipment, adherence to approved designs, procedures, regulations, statutes, specifications etc.

• Performs and/or monitors tests and submits results for analysis.

• Liaises with Utility companies, developers, public, contractors, internal stakeholders etc. at meetings, to resolve problems etc.

• Prepares training course materials and conducts training courses and demonstrations for relevant users.  Trains and directs the work of staff.

• Performs and/or reviews research and calculations. Analyzes technical data.

• Investigates and responds to inquiries from the public, surveyors, consultants, contractors and internal stakeholders related to Toronto Water projects, programs, and proposals.

• Prepares, reads and interpret technical drawings.

• Searches, evaluates and analyzes existing records, notes and plans.

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Completion of a Civil Engineering Technologist Program from a recognized College or equivalent combination of education and experience.

2. Considerable experience in Civil Engineering including practical experience with installation and/or rehabilitation of municipal infrastructure.

3. Considerable experience in providing customer service to a broad range of stakeholders.

4. Experience in the operation of CADD (e.g. Microstation ) and GIS (e.g. ArcView)

You must also have:

• Must possess a Class "G" or better Driver's License valid in the province of Ontario and able to maintain same and provide a personal vehicle.

• Advanced knowledge of a variety of software packages including Microsoft Office Suite (i.e. Word, Excel, Access, Outlook, and Visio), geospatial data and mapping applications and mainframe systems such as, but not limited to: Hansen, SAP, ArcGIS and GIS viewer.

• Knowledge and understanding of Municipal Civil Engineering principles, practices and construction methods related to hydrology, hydraulics, storm water management, water efficiency/conservation; and permanent restoration of transportation infrastructure.

• The ability to interpret engineering drawings and documents, e.g. plans and profiles, surveys, Specifications, etc.

• Knowledge and understanding of relevant regulations, statutes, standards and practices (e.g. Occupational Health and Safety Act, Ontario Underground Infrastructure Notification System Act 2012, Safe Water Drinking Act , Construction Act , Ontario Provincial Standard Specifications and Drawings , City of Toronto Water Supply and Sewers bylaws).

• Demonstrated ability to perform manual and computerized mathematical calculations used in engineering analysis.

• Knowledge of and experience with procurement and purchasing procedures and the preparation and administration of construction contracts, Requests for Tender, Requests for Quotations, Requests for Proposals.

• Ability to work effectively in a team environment with consultants, contractors, colleagues and other City employees at all levels and members of the public.

• Excellent interpersonal skills with the ability to communicate effectively, both verbally and in writing, at all organizational levels.

• Advanced problem solving, project coordination skills and the ability to exercise independent judgement in dealing with technical matters.

• Ability to plan, prioritize and organize and work with minimal supervision.

• Demonstrated ability to provide work direction to other staff.

Assets:

• Understanding of continuous improvement processes and practices (e.g. Lean-Six Sigma and/or project management certification would be an asset).

• Membership or eligibility for membership in the Ontario Association of Engineering Technicians and Technologists would be an asset. 

• Posting Period: 17-OCT-2024 to 31-OCT-2024

Are you ready to be a key player in ensuring the heartbeat of our vibrant city stays strong? We're thrilled to announce an exciting opportunity within our Facilities Management section – the cornerstone of maintaining over 400 buildings.

At the heart of our Divisional Management Unit, the Facilities Management section is dedicated to maintaining City properties at the highest standards. Our mission is to create a safe, compliant, clean, and functional environment that best serves both our esteemed staff and the residents of the city.

Join Us on October 24, 2024, from 3:00 p.m. to 4:00 p.m. to explore the full details of this exciting opportunity.

Clink on the link: https://toronto.webex.com/toronto/j.php?MTID=ma3636491500065801bf55d5461ee9369

Job Summary:

Reporting to a supervisor the incumbent will be required to direct and coordinate the activities of trades, staff and vendors engaged in the installation, repair, and maintenance of mechanical, electrical & HVAC systems in City of Toronto buildings.

Major Responsibilities:

• Assists in organizing and directing all activities within the assigned Shops facility, including the mechanical maintenance and small engine shops
• Directs and coordinates activities of Trade and other workers engaged in facility construction, electrical and mechanical maintenance and repair
• Performs field inspections of job sites with plans and checks work progress, safety, and personnel performance to ensure work complies with plans and specifications. Confers with departmental staff regarding necessary changes to specifications for new installations. Plans and organizes the duties and assigns staff to maintain and repair mechanical equipment to ensure it meets specified operating conditions. Checks all completed jobs to ensure satisfactory work. Monitors and records progress of projects and repair/maintenance assignments
• Receives calls for emergency maintenance regarding broken or disabled services. Determines work required and dispatches personnel to job location. Attends on site, as necessary
• Assists the Supervisor in coordinating and scheduling Facilities Operations trades personnel and/or outside contractors in daily work requests, preventive maintenance and projects
• Works in the computerized Building Maintenance Work Order system to assist in the processing of daily work requests
• May be required to provide technical input to the Supervisor for the development of contract, purchasing and budget documents
• May be required to provide direction and monitoring of contractor work
• Inspects facilities, and observes equipment to detect malfunctions and ensure proper operation of equipment
• Prepares work shift schedules and vacation schedules for Supervisors' approval
• Maintains inventory records of tools, supplies and equipment.
• Completes requisitions, as needed, to order materials. Makes emergency calls for repair and/or replacement of major items
• Maintains record of annual inspections and repairs
• Provides on-the-job training, work direction and instructions to staff in relation to health and safety in the workplace
• Communicates with departmental staff, outside agencies and the public, as required
• Investigates operational issues and reports findings to Supervisor
• May be required to drive City or personal vehicles as part of job function
• May be required to be on call on a rotating schedule basis 

Key Qualifications:

1. Considerable experience working with Mechanical and Electrical systems with a focus on facilities maintenance, in complex facilities with a focus on base building, construction and complex critical systems in various sites, including 24/7-hour sites
2. Experience working with Building Automation Systems (a focus on operating complex or large critical facilities that operate 24/7 is preferred)
3. Must possess a 4th Class Stationary Engineer Licence, through TSSA, or a Trades Licence pertinent to this position such as electrical, HVAC, or plumbing, and must be in good standing with the Ontario College of Trades
4. Experience using corporate software applications (i.e. MS Outlook, Microsoft Word, Excel, etc.).
5. Must possess a valid Ontario Driver's Licence – Class G

You Must Also Have:

• Ability to provide work direction and training to others.
• Ability use shop equipment, hand and power tools
• Ability to travel to various locations and pick up tools. 
• Ability to read and interpret sketches/maps/blueprints
• Must be able to use iPad, iPhone, laptop and PC computer.
• Must be able to communicate effectively in writing.
• Must be physically capable of performing required duties.
• Ability to deal courteously with the public.
• Must have a working knowledge of Mechanical and Building Codes: Electrical Code, Plumbing Code, HVAC Codes and T.S.S.A.
• Extensive knowledge of operating large, complex HVAC and Building Automation Systems.
• Familiarity with the Occupational Health and Safety Act, W.H.M.I.S and the regulations that apply to this work.

This position works in the package center servicing customers and coordinating the center’s administrative activities. He/She may be responsible for the training and development of center administrative employees where such employees are assigned, and will direct the work of others.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries.
• Takes ownership of customer's shipping needs and offers viable solutions.
• Takes action to learn all product and service offerings, alternative solutions, and industry trends.
• Operates all equipment, software, and devices and trains others.
• Maintains a clean, organized, and safe working environment.

Qualifications

• High school diploma , GED, or International equivalent
• Strong computer skills, including Microsoft Office and Adobe Suites
• Strong verbal and written communication skills
• Ability to lift 40+ lbs./18+ kgs.
• Availability to work flexible shift hours, up to 5 days per week

Compensation and benefits:

• $17.30 per hour, 12 months’ merit increases (annual appraisal)
• Extended Health & Dental benefits for employee and family: Effective 1st of the month following 3 months of service
• 2 weeks’ paid vacation after 1 year of service (3 weeks after 5 years, 4 weeks after 10 years, 5 weeks after 20 years, 6 weeks after 25 years)
• 5 personal days after 60 days’ initial probation
• Weekly payments/direct deposit – every Friday
• Employee Assistance Program (wellness)
• Full training provided

Overview

Serving on the front-lines, our Customer Success team assists PayMyTuition customers with our solutions and payment processes. These representatives are experienced communicators who enjoy solving problems and engaging with users.

Imagine a working environment where success is constantly in sight, where the desire to overperform and exceed expectations comes naturally; we at PayMyTuition promote this dedicated culture through developing solutions that are truly changing the game and building teams that are constantly building our client base.

PayMyTuition customers and users receive dedicated and individualized support through our diverse Customer Success team. Customer Success at PayMyTuition comes with strong product knowledge of the various solutions and technology offered, positive attitude through the thick and thin as well as strong communications across a number of mediums. Initially, members of the Customer Success team will receive a broad perspective of knowledge across the core products, which along with boosted communications skills, will result in assisting and aiding clients through many different issues and problems with ease.

Key Responsibilities and Duties:

Skills and Qualifications:

Employment status: Temporary full-time
Position's anticipated start date: 2024-11-04 
Position's anticipated end date: 2025-03-30 

Classification: BT OPSEU 200
Salary/Rate of pay: 23.01

Application deadline: 2024-10-24 

Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

12/30/2024

Address:

4100 Gordon Baker Road

EDB Platform is searching for the right resource to join our Online Banking Technical Support (OBTS) Team!  You have mainframe experience, are detail oriented and willing to learn about the online world of core banking systems.

The Technical Operations Specialist is accountable for the analysis, application support and monitoring of the system health of Mech, CADS and other core banking systems used for Canadian Deposit processing.

Some Specific Functions of This Role:

• Ensures the quality of the products that technology delivers, working closely with all applications, common services/middleware, and infrastructure teams throughout the development/engineering lifecycle.

• Detects system failures or issues so that defects may be discovered and corrected.

• Generates historical analysis of system health issues and maintains documentation of defects and resolutions.

• Reviews and interprets all documentation related to projects to provide input to the project team on the planning of project related activities.

• Participate in discussions with development team regarding proposed solutions.

• Support project deliverables, working closely with operations and project teams to ensure system changes are successfully implemented.

• Provides on-call support an immediate response to production issues.

Qualifications:

• Experience in z/OS, MVS, TSO, ISPF and JCL is required

• Exposure to CICS, DB2, ESP and NETVIEW is preferrable

• Understanding of SDLC

• Strong analytical skills for complex problem solving

• Detail oriented with strong organizational skills

• Knowledge of the banking/financial industry is an asset

• University degree or college diploma in Computer Science or equivalent

Skills:

• Good collaboration and multi-tasking capabilities

• Strong team collaboration and communication skills

• Demonstrated success in working productively with operations teams, developer peers, and technical specialists such as architects and DBAs

• Excellent oral and written communication skills

• Ability to learn new skills in dynamic, high-pressure environment

• Willingness to be on-call and provide 24/7 support

$60,000.00 - $111,700.00