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As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Overview

Overview

09/07/2024

Address:

826 Island Highway West

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Identifies customer needs and initiates referrals to BMO colleagues.
• Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
• Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
• Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes standardized tasks under supervision.
• Performs initial problem solving within given rules/limits & escalates when required.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
• High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
• Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
• Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
• Projects a professional presence.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• A focus on delivering a personal experience to customers.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic knowledge learned on the job.
• Verbal & written communication skills - Basic (in business environment).
• Organization skills - Basic (in business environment).
• Collaboration & team skills - Basic (in business environment).

$33,850.00 - $43,500.00

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Overview

Overview

The idealmerchandiser candidate will possess great communication and time management skills, is driven for success and has a passion for quality beer. You will learn multiple aspects of merchandising, sales, and operations, while having the opportunity to represent some of Canada’s favourite brands. 

The Responsibilities : 

• Through a First Choice lens, build and support relationships with key customers, business partners, industry associations, government and suppliers 

• Ensure brilliant execution by building rapport and supporting product standards 

• Install/Replace/Update POP material at the point of sale according to prior agreements or based on brand strategy (racks, price cards, display units, semi-permanent display, permanent display, etc.) 

• Set up displays that have been previously negotiated at head office or store level. Ensure current POP material is visible. 

• Ensure Molson products are in full distribution based on store/head office compliance. 

• Ensure product is rotated and check code dates to ensure no expired product is available for sale. 

• Check pricing to ensure compliance and correct if necessary 

• Observe and record all competitive activity and report accordingly 

• Ensure product quality in assigned accounts – out of code product, torn packaging, etc. 

• Manage shipping and receiving of all POS material fromMolson Coors warehouse 

The Other Qualifications:

• You thrive on challenge. You act with appropriate urgency to various market events and trends that require a quick turnaround in plans and strategy 

• You are confident, diplomatic, professional and exercise great judgment in developing and maintaining excellent business relationships 

• You are deadly serious about execution and take pride in a proven track record in delivering results 

• You are a strong team player that can inspire others ; you respect your commitments, hold yourself and others around you accountable 

• You are focused on the customer ; your constant curiosity fosters your innovative style and you can equally execute ideas given to you 

• You exhibit the Molson Coors “Our Brew” values and demonstrate this daily in your actions and attitude 

• Post-Secondary degree, preference for Marketing or Business related degree 

• 1 - 2 years merchandising or sales experience in the Molson organization and/or other consumer packaged goods organization 

• You must have and maintain a provincial valid driver’s license in good standing with no limitations/restrictions. 

• As part of the recruitment process, the candidates will be required to provide consent to complete a criminal background check and provide a driver’s abstract 

 Work Perks that You Need to Know About: 

• We care about our People and Planetand have challenged ourselves with stretch goals aroundourkey priorities 

• Wecare about our communities, andplay our part to make a difference – from charitable donations to hitting the streets together to build parks,giving back to the community is part of our culture and who we are 

• Engagement with a variety of Business Resource Groups, which can provide volunteer opportunities, leadership experience, and networking through the organization 

• Ability to grow and develop your career centered around our First Choice Learning opportunities 

• Access to cool brand clothing and swag, top eventsand, of course...free beer and beverages! 

• Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences 

• Industry/Molson Knowledge, as well as Brewery/Product Knowledge

This position is responsible for loading, unloading, shipping, receiving, scanning, sorting, and stocking packages. He/She may utilize heavy machinery to complete tasks. This position performs other tasks as assigned in a fast-paced environment.

Responsibilities:

• Learns and properly executes UPS package handling methods.
• Loads and unloads UPS packages into trailers or package cars .

Qualifications:

• Ability to lift up to 70 lbs./32 kgs.
• Ability to read and memorize postal codes
• Availability to work flexible shirt hours, up to 5 days per week
• Warehouse experience - Preferred

We are currently looking for Full-time Courier Drivers to work from our Nanaimo Package Facility

• Position Title: Courier Driver

• Position Type: Permanent Full-time

• Work Hours: 8:00AM – 8:00PM*

• Workdays: Monday to Friday*

• Location: Madsen Rd, Nanaimo BC

*Shift schedules may vary based on operational requirements

Courier Drivers are responsible for daily package deliveries serving our business and residential customers. The daily duties of a courier driver include the following:

• Conducting a pre-trip check of the assigned vehicle to ensure safety during deliveries

• Lifting, sorting and moving of boxes weighing between 10 to 70lbs.

• Unloading and loading packages off and onto vehicles during drop-offs and pick-ups

• Operating a DIAD system that helps out in navigating addresses and postal codes.

Qualifications

• Available to work Monday to Friday*

• Excellent Verbal Communications skills;

• Customer service and/or driving experience is an asset

• Comfortable working in a fast-paced, customer facing and outside environment

• Comfortable working in various weather conditions

• Must have a VALID BC CLASS 5 DRIVER’S LICENSE

• Must have a clean driving record

• Ability to lift up parcels weighing between 10lbs up to 70lbs (32kg) unassisted.

All candidates must go through a series of interviews, background and reference checks.

What we offer...

• Training and Development: training provided for all positions

• Weekly compensation: weekly pay, effective starting rate of $17/hour*

• Guaranteed wage progression: wage increases are guaranteed*

• Generous benefits package: extended benefits and pension plan*

• Promotion from within: career advancement in many areas of the business

• Employee discounts: employee discounts available online through UPSers.

*Conditions Apply

UPS Canada is a diverse and equal opportunity employer. If you require a workplace accommodation, please advise our Human Resources representatives. Thank you for your interest in UPS Canada.

Available Shifts:

• 4am - 12:30pm - Monday - Friday

At Day & Ross, our dock team is an important part of our business. As a Dock Worker, you’ll help us handle inbound and outbound customer freight and protect it from damage. You'll also help us keep a safe and clean work environment on the dock.

How You’ll Help: 

• Handle big and bulky freight on the dock, both on and off a forklift.
• Follow TDG, WHMIS, and company policies, as well as any customer requirements.
• Pay attention to the details. Receive and ship freight accurately and efficiently.
• Other duties as required.

Your Skills & Experience: 

• High school diploma or GED
• Previous transportation or dock experience is preferred
• Willingness and ability to lift up to 75 lbs. 
• Ability to work efficiently with little to no supervision 

Perks & Benefits:

• A company-matched pension plan
• Benefits and extended health care, including medical and dental
• Career growth opportunities
• Safety-focused workplace

This role includes physical labour (bending, crouching, etc.), loud machines, and operating a forklift in a busy area.