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The Services Delivery Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and analysis; and assists in the review, development and implementation of related processes and initiatives.

KEY DUTIES & RESPONSIBILITIES

People Leadership 

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to: 

• Full involvement with recruiting talent. 
• Provides mentoring, coaching and guidance to all team members. 
• Objectively recommends compensation adjustments. 
• Manages all aspects of performance. 

Facility Management

• Generate and dispatch service request work orders to vendors as per established process. 
• Review Priority works orders – communicate and follow up on priority orders to vendors and ensure they are addressed in a timely manner to meet KPI requirements.
• Review Work Orders – ensure that all work orders dispatched to the FM are closed out or reassigned to technician or vendor.
• Perform inspection of work orders closed by vendors and ensure complete/accurate closeout details are provided (e.g. cost, work completed, equipment tag #).
• Run report on open work orders and checks status with the appropriate vendors.
• Update WO statuses if verified to be completed or resolved during follow up. 
• Respond to vendor inquiries regarding workorder related issues.
• Respond to Client inquiries regarding current or past workorders (Status of the work, Issues/warranty, escalations).
• Correcting information in the system, addresses, phone numbers.
• Adding new vendors and locations to the system.

Finance

• Review and resolve invoice referrals/escalations.
• Review and resolve invoicing errors.
• Review and approve billing for tech services.
• Review and approval of invoices for payment (Oracle).
• Respond to vendor inquiries regarding invoicing-related matters.

Client / Service Management 

• Make and receive calls/emails from the vendors and clients for follow ups on workorder status, creation or cancellation. 
• Act as main point of contact, between the client and all other parties, technicians that reach out for approvals, questions and issues, vendors that need further information or approvals.
• Primary escalation point for taking care of any issues regarding service.
• Involvement in specific Emergency workorders may need to be managed from start to end.
• Requesting approvals from the client.
• Review of PM workorders and following up with vendors as needed.
• Participating and gathering information for QBR's.
  • Client reporting needs as required.

Reporting 

Quality Compliance 

• Execute quality & compliance team activities that support the quality compliance contractual obligations. 
• Interface with BGIS management and client management to identify applicable regulatory and compliance requirements and ensure accurate understanding of those requirements between BGIS and the client. 
• With guidance, assist in the review of related processes by conducting compliance process capability studies to identify, improve and correct process inefficiencies and inaccuracies; review process documentations and speak with relevant concerned parties to understand and identify process improvement opportunities. 
• Provide input for planning, development, execution and improvement of compliance-related processes and programs. 
• Assist in the implementation of compliance-related processes through activities such as coordination of process implementation with relevant concerned parties, process documentation, providing contents to presentations, etc.
• Identify any quality, compliance and contractual issues and communicate them to the appropriate BGIS and customer management teams. Work with those teams to resolve any identified issues. 
• Comply with all company policies and procedures and adhere to company standards. 

Other duties as assigned.

KNOWLEDGE & SKILLS

• 3-5 years of relevant experience in Facility Management or Vendor Management.
• Demonstrated organizational, project planning and management skills. 
• Technical Writing Skills
• Good writing and verbal communication skills. 
• Good training and presentation skills. 
• Strong analytical and problem-solving skills. 
• Ability to develop, analyze and understand complex processes. 
• Sound judgment skills based on observation of objective evidence. 
• Ability to perform with minimum direct supervision. 
• Understanding of compliance requirements of relevant external organizations. 
• Strong proficiency in MS Excel, PowerPoint and Word, Power BI.

Licenses and/or Professional Accreditation

• None Required.

Classification:  ONA - TOR
Salary/Rate of pay:  $39.07

Application deadline: 2025-02-14 

Application requirements:

• Your up-to-date resume.
• Job specific cover letter.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.  

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives. 

Overview

As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by effective administration and day-to-day trading of their business. 
  
IS THIS ROLE RIGHT FOR YOU

In the role you will:
 

• Ensure effective client administration by managing all administrative processes and escalations requiring investigation
• Consistently demonstrate high levels of client service by:
  • supporting the advisor in regular reviews of portfolios including entering client trades as directed by the client or Advisor and identifying client needs
  • responding to client inquiries, resolving issues and effecting client transactions in a timely and responsive manner
• Provide marketing assistance by coordinating materials, events, and seminars to increase/identify opportunities to grow assets and/or revenue
• Support the growth of the business by managing tracking reports for Wealth Advisors to review targets, recommendations, and financial plans/concepts  
• Build effective working relationships across various departmental and business line contacts by actively collaborating and sharing knowledge and experience

DO YOU HAVE THE SKILLS
  We would love to work with you if you have:
 

• Experience in the securities industry
• Already duly registered as an Investment Representative (IR) with CIRO is required
• Excellent verbal and written communication
• Strong organizational skills 
• Ability to take initiative, work independently and meet deadlines
• Meticulous attention to detail and excellent time management skills
• Exceptional client service skills

 
WHAT’S IN IT FOR YOU
 

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, curiosity and celebrates success. 
• Learning and Development – free access to Scotia Academy to upskill and develop your skills.

#LI-Onsite #LI-HA1

Posting End Date:

February 05, 2025

Enbridge offers opportunities for growth, competitive benefits and a pension plan, and generous time off. Apply today, we'd love to hear from you!

What you will do:

• Coordinate and lead administrative activities in Power Operations ensuring the consistency, quality and timeliness of correspondence and documentation

• Provide assistance to the Senior Management Team to ensure timely deadlines are met specific to objectives, performance, compliance and reporting

• Manage the planning, coordination, and execution of key management meetings such as operations committee, leadership, and team-building seminars

• Keep abreast of incoming correspondence (electronic and post) and categorize emails

• Handle calendars and ensure maximum time efficiency is achieved, anticipating and initiating appropriate actions as the need arises

• Process invoices and expense reports for VP and Directors/Managers as requested

• Maintain meeting minutes and ensure they align with the Records Policy

• Coordination of key business communication, including the maintenance of Power Operations distribution lists

• Coordinate domestic and global travel; Coordinate conference calls in conjunction with the broader enterprise

Who You Are:

You have the following education & experience:

• Bachelor’s degree and 5 years of experience as an executive administrative assistant or an equivalent combination of experience and education

• Excellent communication skills, both written and verbal, with an acute attention to detail

• Strong interpersonal skills and comfortable with communicating with executives; Highly independent with impeccable judgment and a strong appreciation for discretion

• Outstanding organizational skills with the ability to prioritize

• Advanced knowledge of software applications including Microsoft Word, Excel, PowerPoint, Outlook, Teams, Adobe and Oracle

• Proficiency in Oracle Financial Applications, SharePoint, and Workday applications preferred

Location: 500 Consumers Rd, North York, ON M2J 1P8

Flex Work: Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge’s FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time, to opt for a compressed workweek schedule, or the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option. #joinourteam #LI-Hybrid

Diversity and inclusion are important to us. Enbridge is an Equal Opportunity and Affirmative Action Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.

Information For Applicants:

• Applications can be submitted via our online recruiting system only.
• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

Position Overview:

Wages: $18.00 - $22.00/hr 

Must have flexible availability to work a combination of the following shifts:

Monday to Wednesday 0900-1730, Thursday and Friday 0900-1830, Saturday 0900-1630

RESPONSIBILITIES:

• Perform access control provision duties in conjunction with site guards.
• Protect client employees.
• Deter trespassers, vagrants away from the site.
• Respond to reports suspicious persons. 
• Follow security breach procedures by notifying supervisors or other appropriate personnel when security breaches occur.
• Monitor CCTV footage and cameras for irregularities and perform dispatch duties for the site including emergency response.

QUALIFICATIONS: 

• Valid Ontario Security License
• Valid First Aid and CPR Certificate
• Thorough understanding of security protocols and procedures including emergency response.
• 2 years of tactical security experience.
• Opioids and Naloxone Training 
• IMS 100 and 200 Emergency Management
• Use Of Force Certification 
• Diversity and Awareness Training
• Active Attacker Awareness Training
• Mental Health Awareness Training
• Intervention Training

In the role of Retail Territory Sales Representative working in the Halton/Guelph area you will be part of the Ontario Commercial team. This position reports to Chris Rahim the District Sales Manager and is responsible for achieving volume and distribution targets for our continued success in the region.

This role provides hands-on training, company vehicle, cell phone, tablet, and the opportunity to learn and grow with one of Canada's oldest brewing companies.

The Responsibilities:

• Through a First Choice lens, build and support relationships with key customers, business partners, industry associations, government and suppliers
• Negotiate annual agreements for retail customers to ensure profitability and success when assisting in the implementation of their strategic initiatives
• Achieve and exceed targeted sales plans on a daily, weekly, monthly and annual basis
• Ensure brilliant execution by building rapport and supporting product standards
• Plan and administer budgets, develop business case proposals and execution
• Participate in daily sales meetings with your team
• Analyze valuable data by tracking volume, distribution performance and the competitive landscape to develop strategies that will help us meet any challenge

The Other Qualifications

• You thrive on challenge. You act with appropriate urgency to various market events and trends that require a quick turnaround in plans and strategy
• You are confident, diplomatic, professional and exercise great judgment in developing and maintaining excellent business relationships
• You are deadly serious about execution and take pride in a proven track record in delivering results
• You are a strong team player that can inspire others; you respect your commitments, hold yourself and others around you accountable
• You are a skilled negotiator focused on the customer; your constant curiosity fosters your innovative style and you can equally execute ideas given to you
• You exhibit the Molson Coors “Our Brew” values and demonstrate this daily in your actions and attitude
• You have a Bachelor’s degree in Business Administration, Marketing or other relevant field
• You have 1 - 5 years' progressive experience in sales and key accounts management in the consumer or direct store delivery industries;
• You must have and maintain a provincial valid driver’s license in good standing with no limitations/restrictions.
• As part of the recruitment process, the candidates will be required to provide consent to complete a criminal background check and provide a driver’s abstract

Work Perks that You Need to Know About:

• We care about our People and Planet and have challenged ourselves with stretch goals around our key priorities  

• We care about our communities, and play our part to make a difference – from charitable donations to hitting the streets together to build parks, giving back to the community is part of our culture and who we are 
• Engagement with a variety of Business Resource Groups, which can provide volunteer opportunities, leadership experience, and networking through the organization 
• Ability to grow and develop your career centered around our First Choice Learning opportunities
• Participation in our Total Rewards program with a competitive base salary, incentive plans, parental leave, health, dental, vision, 401k option with incredible employer match, generous paid time off plans, an engaging Wellness Program, and an Employee Assistance Program (EAP) with amazing resources
• On site Pub, access to cool brand clothing and swag, top events and, of course... free beer and beverages! 
• Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences  

Job Posting Grade: 7 

Reporting to the Manager, Traffic and Streetlighting, or designate, provide technical guidance and assistance to traffic engineering related matters, as well as, maintain, improve and provide technical support for the City's Streetlighting System and Municipal Parking System.

Responsibilities:

• Receiving complaints and inquiries over the phone, by correspondence or in person, on all traffic engineering concerns and responding to the inquiries
• Planning and undertaking traffic and parking studies/surveys, analyzing results, and making recommendations
• Preparing follow-up departmental and committee reports and By-Law recommendations to Council
• Reviewing and providing comments and conditions on development applications, technical reports, related agreements and constructions projects, as requested
• Creating and maintaining Branch databases, maps and plans
• Performing other related duties, as assigned
• Provide emergency school Crossing Guard coverage in a timely manner and performed according to operating procedures

Requirements:

• Demonstrated skills and knowledge normally associated with completion of a Transportation Engineering Technology program (3) years from a recognized Community College, plus three years of relevant traffic engineering experience, or have an equivalent combination of education and experience
• Advanced experience and skills in Microsoft Office and related software (i.e. specialized traffic/transportation engineering programs, GIS, AutoCad)
• Excellent research, analytical, mathematical skills and experience with traffic study methodologies
• Good communication skills, both oral and written, and customer service skills to deal effectively with staff and the general public
• Ability to work independently and to work under pressure
• Current registration as a Certified Engineering Technologist (CET) with OACETT is considered an asset
• Ability to provide own transportation as required
• Ontario Traffic Conference courses/seminars would be considered an asset

This position is eligible for hybrid work.

As a condition of employment, the City of Oshawa will require successful candidates to undergo a Criminal Records and Judicial Matters Check.

Please be advised that position location as noted is at the time of posting and is subject to change, as required due to operational needs.

We would like to thank all applicants however, please note that only those selected to attend an interview will be contacted and all other applicants will be kept on file. Applicants are advised that written, oral and practical testing may form part of the selection process.

Posting End Date: 2025/02/07 by 4:30p.m.

Reporting to the Program Supervisor; be responsible for performing front line customer service and clerical duties at any Recreation Facility.

Responsibilities:

• Answering the telephone; responding to inquiries and complaints about any facet of Recreation and Culture Services
• Receiving and processing program registrations, membership applications, and facility bookings
• Receiving and processing revenues and performing various related cash control and reconciliation functions
• Providing administrative and clerical support
• Performing other related duties as assigned
• To support and demonstrate the City of Oshawa core values of Authenticity, Courage, and Trust

Requirements:

• Grade Twelve (12) education required, with a minimum of two (2) years of relevant customer service experience. Preference may be given to candidates who possess a post-secondary certificate or diploma in a relevant field (Administrative, Business, Communication or Recreation programs). An equivalent combination of relevant experience and education will also be considered
• Ability to handle and reconcile cash transactions and work with figures
• Excellent customer service and communication skills to deal effectively and courteously with the public and staff and be able to respond to inquiries by telephone and in person in a timely fashion and in accordance with Corporate Customer Service standards
• Established computer skills and experience in related software applications (Microsoft Word, Outlook and IntelliManager or other registration software)
• Current certification in Standard First Aid, CPR (Level C), and AED or be willing to obtain and maintain
• Ability to work independently, quickly and competently in an environment with frequent interruptions
• Possess personal qualities of maturity, tact, discretion and be willing to work in a team environment with a co-operative attitude
• Ability to respond on short notice and work shifts, including evenings, weekends and on holidays

As a condition of employment, the City of Oshawa will require successful candidates to provide a Criminal Records Check with Vulnerable Sector Search.

Please be advised that position location as noted is at the time of posting and is subject to change, as required due to operational needs.

We would like to thank all applicants however, please note that only those selected to attend an interview will be contacted and all other applicants will be kept on file. Applicants are advised that written, oral and practical testing may form part of the selection process.

City of Oshawa employees need to apply through the intranet (iConnect) in order to be considered as an internal candidate. All applicants are encouraged to provide a valid email address for communication purposes. Please ensure that you check your email regularly to receive any correspondence.

• Posting Period: 30-Jan-2025 to 13-Feb-2025

Job Summary:

Reporting to the Supervisor, Revenue Services, the Accounting Assistant 1 directs the unit’s staff in performing accounting duties pertaining to accounts receivables, purchasing, internal control and in researching, analyzing and reconciling to general ledger and ensures compliance with established corporate policies, procedures and practices.

Major Responsibilities:

• Performs accounting duties such as reviewing, researching, analyzing and reconciling ledger accounts, setting up and maintaining expenditures and revenue working papers, spreadsheets and reconciliation to general ledger.
• Researches and analyzes financial information to verify validity of transactions processed in SAP.
• Prepares the monthly departmental financial analysis and reports for divisions.
• Prepares and maintains accounts functions including vendor account reconciliation, preparing, reviewing, posting and reconciling journal entries.
• Prepares financial statements and expenditure reports i.e. capital expenditure reports, Council initiated special projects expenditure reports, and reserve fund schedules.
• Reviews financial system reports, i.e. variance, cost center, miscellaneous accounts. Makes comments or corrections as necessary.
• Analyses and reconciles account balances.
• Prepares, reviews, and posts journal entries
• Co-ordinates projects and assignments.
• Directs accounting staff (example: Accounting Assistant 2 and Accounting Assistant 3) and provides training, advice and guidance as needed.
• Provides assistance on accounting, financial and purchasing related matters to the Divisions, including oversight of accounting functions ensuring compliance with divisional and corporate policies and procedures and all relevant by-laws including interpretation of policies, by-laws, agreements/contracts and council reports.
• internal and external parties.
• Provides financial analysis, claims and other information to the Divisions as requested.
• Creates ad hoc financial system reports for analysis purposes.
• Ensures internal controls for petty cash are maintained in accordance with City by-laws and policies
• Co-ordinates with the City, Provincial and Federal Auditors
• Prepares working papers for year-end closing.

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Post-secondary education in Business Administration, Accounting or related field or completion of a professional accounting designation (i.e.CPA) or the approved equivalent combination of education and extensive experience related to accounting and procurement.
2. Extensive accounting and purchasing experience in municipal accounting, financial and internal controls applied in an operating environment or relevant private sector experience in accounting, purchasing and financial reporting.
3. Considerable experience providing work direction and training to accounting staff.
4. Considerable experience using Microsoft Office Suite (e.g. Word, Excel, Outlook and PowerPoint).
5. Considerable experience using SAP or an equivalent financial information system.

You must also have:

• Advanced knowledge in investigating and analyzing administrative processes including but not limited to accounting payable, accounts receivable, and/or business process in efficiencies/problems, recommending solutions and implementing decisions and analyzing financial data, preparing financial reports.
• Proficiency in Excel relating to organizing, analyzing, and reporting data for management decision making.
• Excellent organizational and multi-tasking skills, with the ability to work independently with minimum supervision, prioritize work schedules, plan and execute assigned duties within tight timelines.
• Good knowledge and understanding of City’s by-laws, policies, and procedures with respect to purchasing, accounting, accounts payable, accounts receivable and financial reporting.
• Demonstrated ability to establish good working relationships with staff, operating management and outside departments, agencies and clients.
• Well-developed interpersonal skills with a demonstrated ability to communicate effectively both orally and in writing at all organizational levels and other organizations.
• Strong coordination skills with the ability to meet deadlines and work with minimum supervision.
• Excellent conflict resolution and problem-solving skills.
• Ability to work cooperatively as part of a team.
• Ability to exercise independent judgement and discretion in dealing with confidential operational matters.