As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English & French because they will serve English-speaking clientele.

As a Customer Service Representative, you are the primary point of contact for our clients. As an ambassador for Scotia iTRADE, you will assist our clients with inquiries around new accounts, transfers, trading, and products and services, and be a proactive promoter of iTRADE’s client-focused culture by providing exceptional customer service.

 
Is this the right role for you? In this role you will:

• Assist with client inquiries while delivering memorable service
• Use discretion and problem solving to own the client experience
• Provide personalized solutions by recognizing value add solutions
• Facilitate a culture of passion, accountability, and collaboration by being an active member of your team

Do you have the requirements to succeed in this role? We'd love to work with you if you have:

• Fluency in both English and French
• A broad knowledge of investment products and procedures relating to securities settlement
• The ability to work in a fast-paced environment with volumes dictated by market trends, client demands, and seasonal peaks
• Strong written and verbal communication skills
• The ability to utilize time-management and prioritization skills
• A positive attitude and excitement regarding learning new tasks and skills in order to keep up with changing environments/duties

While not essential, it would be an asset if you have:  

• Completed the Canadian Securities (CSC) and Conduct and Practices Handbook (CPH)
• Completed a post-secondary education in Commerce/Business, or Financial Planning
• Prior work experience in a brokerage or Contact Centre
• Knowledge of the Financial Services Industry

What's in it for you?

• Competitive pay
• The opportunity to gain valuable industry knowledge and expeirence
• The opportunity to advance your career through other roles within Wealth Management and Scotiabank
• A workplace culture built around inclusion, diversity, and potential
• The opportunity to participate in a customized and comprehensive training program

Employment Details:

We value employee training and development. We provide comprehensive training for all successful candidates.

Training takes place Monday-Friday from 9am – 5pm and includes a 4-week onboarding training for all hires and an additional 7 week training for successful individuals who require support to complete their licensing (CSC, CPH) courses. 

Work Hours

The Scotia iTRADE Contact Centre is open 8am-8pm Monday to Friday. Due to the nature of a contact centre environment, flexibility to work evening shifts is required.

Why Scotia iTRADE?

Scotia iTRADE is a top Canadian brokerage committed to helping investors achieve their goals through exceptional service, unique educational tools and resources, and a personalized digital experience. Joining our Contact Centre means working in a fast-paced and rewarding environment, supporting our clients through inbound and outbound calls. Our focus on training and professional development will support you as you build your career with Scotiabank. 

Scotiabank is committed to providing an inclusive, diverse, and accepting environment for all employees. Diverse backgrounds and experiences are what make us better as a whole.   If you need specific accommodations during the hiring process let us know and we will work with you.

PURPOSE OF THE POSITION:

As a Driver - Car Compound there are three main functions you will perform to support the St. Luc Auto Compound, as well as other related duties as required.

POSITION ACCOUNTABILITIES:

• Ensure all work cards are identified to driver number
• Conduct visual inspection of assigned vehicle and ensure the vehicle is properly stocked for the days work
• Load and unload railcars on designated tracks, and within designated parking zones
• Pick up team members and continue to unload railcars on the track until all railcars are empty
• Maintain work instruction generated by Supervisor
• Work in accordance with team members to opens railcar doors and install bridge-plates between railcars
• Unchain bi-level and tri-level railcars on the track
• Other related duties as required

POSITION REQUIREMENTS:

• Must possess a High School Diploma or GED equivalent
• Must posses a Class 5 drivers license
• Must possess advanced reading and writing skills, including the ability to follow more advanced written instruction and/or training in skills such as driving
• Must be bilingual (French & English)
• Must have precise use of hands and hand-eye coordination

WHAT CPKC HAS TO OFFER:

• Flexible and competitive benefits package
• Competitive company pension plan
• Employee Share Purchase Plan
• Annual Fitness Subsidy
• Part-time Studies Program

ADDITIONAL INFORMATION:

As an employer with North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

Medical Requirements:
Operating safely is a core foundation of CPKC. Our commitment is to protect our people, customers, communities in which we operate, the environment and our assets. We are also committed to a healthy and safe workplace. CPKC’s Alcohol and Drug Policy and Procedures (“Policy and Procedures”) support these commitments.   All new hires for a safety sensitive. position will be required to complete a pre-employment medical that includes a physical, vision, hearing, alcohol, and drug audit assessment. Pre-employment qualification drug test(s) are also required. This includes candidates participating in the Trainee Program who will also be required to pass a drug test during the training process before receiving final qualification for the position.

Background Investigation:

The successful candidate will need to successfully complete the following clearances:       

• Criminal history check
• Education verification

CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including women, Black, Indigenous, People of Colour (BIPOC), members of the LGBTQ+ community, and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA)”. 

A Technical Customer Service Representative is responsible for ensuring our users (merchants, partners, and buyers) receive timely, complete, and engaging solutions to help them succeed in their business. Merchant’s first entry point into Support is through our AI powered help center, with the more complicated and human conversations routed to our Technical Customer Service Representatives where they will be responsible for ensuring merchants get the answers they need while upholding a high standard of customer service during each interaction. Comprehensive paid training is provided to all representatives and the level of support they provide to customers becomes more diversified as they become more comfortable with the skills attained through in-class and on-the-job learning. 

Note:This full-time position is a work-from-site opportunity. All candidates must be able and willing to commute to and work from our site located in Montreal, Canada. Remote opportunities are not available.

Specific Responsibilities May Include:

• Deliver timely and complete customer solutions to our merchants via various channels (chat, email, phone), ensuring they receive quality resolutions with the utmost care and attention for the following type of transactions;

  • Account Recovery

  • Theme Selection and Customization

  • Domain Registration and Management

  • Plan Selection, Upgrade and Cancellations

  • Online Store  Status Management

• Troubleshoot technical issues while providing clear guidance and an engaging customer service experience to merchants via various channels to quickly resolve issues and help them grow their business

• Provide continuous feedback on our help documentation and actively participate in auditing processes, by using, reviewing, and publishing content in a knowledge centered service (KCS) model

• Contribute to the continuous improvement of our knowledge base, maintaining up-to-date and user-friendly resources which will ultimately benefit our Merchants

• Describe solutions in simple terms that merchants of all technical abilities can understand

• Demonstrate flexibility and adaptability by working on different teams based on the needs of our users (merchants, partners, and buyers) and our organization

• Embrace changing roles and responsibilities to provide support where it is most needed

• Stay updated on our evolving product and support offerings, services, and the latest tech, continuously expanding your expertise to efficiently assist Merchants and recommend new features that can enhance their business

• Ad hoc duties as assigned

Required Experience, Skills & Competencies:

• Six months to 1 year experience within a call center environment in a technical support capacity. 1-2 years experience preferred or demonstrated 

• Minimum of 1-2 years experience in an interactive customer service position

• Fluent in English (C1 level: read, write and speak)

• Excellent communication skills, particularly in writing with a typing speed of at least 30 WPM 

• Able to troubleshoot technical issues with minimal guidance while maintaining high quality customer service standards

• Familiarity working with and adapting to new technologies

• Experience in managing relationships with internal or external stakeholders, customers, clients, or other relevant parties. This is not limited to customer service roles

• Experience with leading conversations, providing guidance and direction to solve problems and guide customers towards appropriate solutions while showcasing empathy and understanding

• Ability to approach problem-solving with creativity and curiosity, seeking unique ways to address challenges while building rapport with customers

• Possess strong critical thinking skills to evaluate the accuracy of information and determine if it requires updates or edits

• Proven ability to resolve problems efficiently, identifying issues, searching for existing solutions, and documenting new ones as required

• Ability to interact with customers and co-workers from diverse backgrounds, demonstrating cultural sensitivity and awareness of customs, traditions, and communication styles to provide inclusive and personalized support

• Strong desire to learn and work with AI tools and new technologies

• Ability to take initiative and execute plans quickly with general supervision

• Demonstrate a genuine passion for learning, waking up each day excited to acquire new knowledge

• Ability to adapt quickly and embrace change

• Ability to pass a background check which may include federal fingerprinting and security clearance

• The flexibility to work any shift assigned, including training shifts, between the hours of operations of 5:00 am to 12:00 am ET, Monday through Sunday. Shifts will be full-time, so weekend and evening availability is required

TELUS Values:

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first

• We embrace changes and innovate courageously

• We grow together through spirited teamwork

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

CityNews is seeking Indigenous journalists* to join an all-Indigenous news team spanning the country. Be part of an Indigenous-led team charting its own path and building something great!  

Working in our television newsrooms, you will bring an Indigenous lens to reporting on all local issues and topics, as well as focusing on storytelling related to Indigenous communities and peoples.  

 Up for the challenge? If so, consider the following opportunity…  

*To be part of this team, you must be a member of one or more of the following three groups of Indigenous peoples: First Nations (status and non-status), Métis or Inuit.

Indigenous Journalist - CityNews  

What you will do/Your purpose…  

• Generate story ideas and produce television news content for our newscasts and all-news streaming channels. 

• Establish and/or maintain relationships with Indigenous communities and their peoples to find and tell stories that are important to those communities. 

• Respond to local breaking news of all kinds, quickly and accurately. 

• Work with local producers and editors, as well as other team members, to help produce episodes of the new CityNews prime time news specials.  

What you will bring…   

• A passion for news and visual storytelling - understanding what makes a great story and knowing how to tell it. 

• A keen interest in local news of all kinds, including spot news and breaking news. 

• Strong experience in reporting on Indigenous issues and communities.  

• A self-starter, willing to lead with curiosity and initiative. 

• Ability to multi-task and deliver for multiple, daily online and broadcast deadlines.  

• Willingness to work evenings and weekends (as required).  

• Valid driver’s licence and clean driving record required.  

Here’s what you can expect in return…  

• A competitive salary and benefits which include access to our Employee Share Accumulation Program, Retirement Benefits, and a variety of other perks, including 50% off Rogers services and Blue Jays tickets.  

• A company that is committed to the collective journey towards truth and reconciliation in meaningful ways, in partnership with Indigenous Peoples. Rogers Sports & Media has multi-platform potential to support the reclamation of language, history, and culture in support of individuality and authenticity. We are committed to partnership with Indigenous communities and our Indigenous team members on the collective journey of truth and reconciliation. Our news content will provide coverage of and information on issues of concern to Indigenous People and all Canadians including the history and legacy of residential schools and the reconciliation process. Our sport platforms will continue to highlight achievements and stories of Indigenous athletes. Our business platforms will continue to give Indigenous business owners greater opportunity. Learn more about our journey here. 

Additional supports for our Indigenous employees include, but are not limited to:  

• Access to a formal Employee Family Assistance Plan   

• Tax exemptions for First Nations living or working on reserve   

• Traditional Indigenous Practice Leave   

• A company that is part of the Progressive Aboriginal Relations certification program via Canadian Council for Aboriginal Business  

• An executive leadership team that humbly supports a corporate journey toward truth & reconciliation  

• An Indigenous Peoples Network – an internal support network for Indigenous employees and Indigenous cultural preservation  

• Gord Downie-Chanie Wenjack Legacy Space Program   

Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 1200 Av. McGill College, # 1620 (904), Montreal, QC
Travel Requirements: Up to 10%
Posting Category/Function: Broadcasting & On-Air Talent

Requirements:

Languages: Candidates must have knowledge of the French Language
Education: Candidates don’t need standard educational qualifications
Experience: Candidates don’t need experience although having experience is an asset

Location: 7 rue de la Coop,La Rédemption, QC G0J 1P0
Shifts: Day, Morning
Work setting: Sawmill

Physical Requirements:

• The candidates should be physically demanding, and a repetitive tasker
• The candidates should be able to sit, stand, and walk for extended periods
• The candidates should be able to handle weight Up to 13.5 kg (30 lbs)
• The candidates should be able to handle Hand-eye co-ordination
• The candidates should be able to handle heavy loads
• The candidates should be able to do manual dexterity
• The candidates should be able to work in noisy area, and dusty area

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorized (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to feed conveyors, hoppers, saws and drying machines
• The candidates should be able to load chips, sulphur and processing materials
• The candidates should be able to sort, pile and transport wood products
• The candidates should be able to remove scrap lumber and wood chips for reprocessing
• The candidates should be able to assist other processing workers

Benefits:

• The candidates will get group insurance benefits, health care plan, and free parking

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume, copy of portfolio or relevant work examples, and job reference number) through below mentioned details.

By email
[email protected]

Rogers Wireless is seeking collaborative, digital-first team members committed to keeping Canadians connected. As Canada's market leader, Rogers Wireless offers a range of specialized plans, products, and services through its three wireless brands: Rogers, Fido, and chatr. We are proudly paving the way for the future of wireless innovation on the country's largest and most reliable 5G network. Come build a rewarding career at Rogers and be a driving force behind our success story!

Are you passionate about storytelling and local news? Do you have the skills required for working in a modern, multi-platform, continuous news operation, with an aptitude and desire to learn more?  Are you a creative, solution-oriented thinker?  Do you have the courage to find new ways to tell the story, no matter the platform? Then CityNews is looking for you. We have an opening for a next level full time video journalist position on the dynamic CityNews Montreal team.

Responsibilities:

• Pitches fresh, original stories

• Shoots, edits, reports and presents news stories on all platforms - including continuous posting to website, Twitter, Facebook, Instagram, and other platforms, throughout the shift to engage audience 

• Organizes material and writes engaging, relevant and concise news stories under tight deadlines according to prescribed editorial style and format standards

• Presents scripted and unscripted coverage live on-air and on other media platforms from remote locations and/or in-studio environment - including LIVE on social media platforms

• Generates compelling story ideas and knowledgeable contacts and responds to breaking news situations quickly and accurately

• Generates compelling multi-media content

• Posts to digital throughout the day and writes articles for web content

• Be fluent in social media trends with personal accounts and the knowledge to use it to generate stories and ideas

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

Qualifications:

• Proven experience generating powerful, credible original content

• Proven experience operating a video camera and editing to deadlines

• Relevant degree / diploma from a recognized post-secondary institution

• A person who relentlessly pursues a story beyond the headline

• A person who’s not afraid to push for answers

• A person who truly understands multi-platform coverage and doesn’t feel bound by the confines of a typical Television reporter package

• A person who won’t let a dead end stop them from producing a compelling story

• Excellent knowledge of the cultural and political landscape of the city

• Excellent interpersonal and communication skills

• Proven ability to work well in a team environment

• Must be able to multi-task, deliver great content under tight deadlines and work well under pressure

• Ability to be flexible in a changing work environment

• Ability to consistently generate original content ideas

• Must be available to work evenings and weekends

• On air experience and live presentation experience

• Knowledge of Wordpress an asset

• A full drivers license

Schedule: Part time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 1200, avenue McGill College (179), Montreal, QC
Travel Requirements: Up to 10%
Posting Category/Function: Broadcasting & On-Air Talent

Job Summary:

As a Sales Administrative Specialist with Dynamic Funds, your primary responsibilities will involve processing expense reports, maintaining business contracts and verifying details in CRM. Sales Administrative Specialist support the Sales Team by completing expense reports in a timely manner, working closely with Compliance to ensure proper due diligence is maintained on events and works with vendors to coordinate completion of contracts.

Responsibilities include:

• Completing expense reports for Wholesalers by collecting and scanning receipts, inputting any necessary information into the CRM and initiating the (workflow) approval process;
• Charges expenses to correct G/L codes and cost centers by analyzing receipts and invoices; recording entries;
• Protects organization's value by verifying Dynamic Sales Policies and Procedures spending limits are properly maintained;
• Solicits contracts from vendors on behalf of Dynamic Sales:
• Creates and manages a contracts strategy;
• Works closely with Legal to ensure contracts are standardized and approved;
• Works closely with other Sales Associates to assist in in the overflow of work whenever necessary;
• Working closely with other internal partners, including Compliance, Product Management, Marketing and Mail Distribution to coordinate activities when necessary;
• Adapt to changing internal policies initiated by shifting trends within our industry;
• A strong sales acumen to learn, grow and develop within the team as an Inside Sales candidate within 2 years.

Requirements:

• Minimum Bachelors degree in a field such as Commerce, Finance, Business Administration;
• CSC or IFIC certification preferable.
• Attention to Detail, Thoroughness, Organization, Analyzing Information , Accounting, PC Proficiency, Data Entry Skills, General Math Skills

The Opportunity: At Dynamic Funds we strive to beat the market, not be the market, by encouraging opinions and creativity that allow our employees to deliver to their full potential. The ideal candidate will successfully perform these tasks, as a learning opportunity, to become a candidate for an Inside Sales Representative position within a few years.

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English in addition to French because  they will serve and English-speaking clientele.

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Location(s):  Canada : Quebec : New Richmond 

PURPOSE OF THE POSITION:

CPKC is hiring fulltime Equipment Operators in order to facilitate the safe and efficient loading of domestic and international containers at the Intermodal facility in Lachine, Quebec.

Starting position includes operation of various intermodal equipment (shunt trucks etc.) at the rate of $29.661 and offers near term progression to other positions within the facility, example Utility Ground at the rate of $30.985 and Heavy Equipment Operator at the rate of $34.959.

POSITION ACCOUNTABILITIES:

• Operation of various terminal equipment including shunt trucks, light duty pickup trucks, fuel trucks, trailers, chassis, forklift, sweeper truck, etc
• Hostling containers/chassis within terminal to support train loading operations
• General duties, as required, including pre-tripping of perishable intermodal containers, building electric reefer container sets on railcars, plug in reefers on ground and monitor performance
• Perform visual inspection and report on damages and defects of intermodal equipment
• Prepare railcars for proper loading of different-size containers by placement of pedestals and spacers
• Assist in securement of containers once loaded to railcar (walking on railcar platforms, locking/unlocking IBC’s)
• Update system as required once work is completed
• Other miscellaneous duties as/when required
• This is a safety-sensitive position within an environment of heavy equipment and constant flow of traffic

POSITION REQUIREMENTS:

• Applicant must have High School or equivalent
• Possess advanced reading and writing skills, including the ability to follow advanced written instruction and/or training in skills such as driving
• Be in possession of a valid driver licenses

WHAT CPKC HAS TO OFFER:

• Flexible and competitive benefits package
• Competitive company pension plan
• Employee Share Purchase Plan
• Annual Fitness Subsidy
• Part-time Studies Program

ADDITIONAL INFORMATION:

Medical Requirements:
Operating safely is a core foundation of CPKC. Our commitment is to protect our people, customers, communities in which we operate, the environment and our assets. We are also committed to a healthy and safe workplace. CPKC’s Alcohol and Drug Policy and Procedures (“Policy and Procedures”) support these commitments.   All new hires for a safety sensitive position will be required to complete a pre-employment medical that includes a physical, vision, hearing, alcohol, and drug audit assessment. Pre-employment qualification drug test(s) are also required. This includes candidates participating in the Trainee Program who will also be required to pass a drug test during the training process before receiving final qualification for the position.

Background Investigation:

The successful candidate will need to successfully complete the following clearances:       

• Criminal history check
• Education verification

CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including women, Black, Indigenous, People of Colour (BIPOC), members of the LGBTQ+ community, and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA)”.