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As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide informative and tailored service, and recommend the right products and solutions that will help their financial success. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. 

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time

How you'll succeed

• Client engagement - Meet with clients to understand their personal and business priorities, advise them on solutions, and provide a forward-looking financial plan. Use your knowledge of cash management, credit, investment and wealth protection to help clients meet their goals.

• Relationship building - Engage in marketing and outreach activities to show clients you value them and their communities. Grow your network, deepen existing relationships, and work as one team to ensure clients are connected to the right people and opportunities.

• Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

• You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.

• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.

• You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.

• You’re a certified professional. You have current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada).

• You can demonstrate 1 year experience in working with clients and achieving sales results. It’s an asset if you have prior banking experience in a similar capacity.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Westmount-Sherbrooke&Victoria

Employment Type

Regular

Weekly Hours

37.5

Skills

Accountability, Banking, Building Trust, Communication, Credit, Financial Products, Investments, Lending (Inactive), Relationship Building, Teamwork

11/14/2024

Address:

2305 chemin Rockland

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Identifies customer needs and initiates referrals to BMO colleagues.
• Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
• Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
• Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes standardized tasks under supervision.
• Performs initial problem solving within given rules/limits & escalates when required.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
• High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
• Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
• Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
• Projects a professional presence.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• A focus on delivering a personal experience to customers.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic knowledge learned on the job.
• Verbal & written communication skills - Basic (in business environment).
• Organization skills - Basic (in business environment).
• Collaboration & team skills - Basic (in business environment).

$33,850.00 - $44,000.00

What you’ll do

Customer Service

• Provide leadership to the team and consistently coaches and follows up to ensure the delivery of the service model standards are provided to each customer.
• Enforce delivery of our operating model customer service standards.
• Provide continuous feedback and coaching to Management & team members based on key metrics. and observed behaviours through Shift Starters, 1 on 1s, and performance management coaching programs.
• Meet established service levels agreements for in-store services and order fulfillment
• Support the organization in customer acquisition through the promotion of our customer loyalty and credit card programs

Operations

• Demonstrate and follows up on execution of Mark’s visual compliance standards, store maintenance and pricing standards.
• Establishe plan and follows up on execution of weekly price changes, promotional set-ups, and department POP as per workbook resulting in 100% system pricing including weekly prices sweeps.
• Lead the implementation and execution of standard operating procedures (SOPs)
• Lead the execution of seasonal changeover as per seasonal merchandising plan
• Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.
• Oversee preparation for annual inventories.
• Follow and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.
• Create and / or monitor the creation of efficient store weekly scheduling for both sales and support functions.

Training    

• Coach and develop store and management team, through setting expectations, communication, coaching, feedback and ongoing support
• Create development plans and conducts annual appraisals for management team and direct reports; support and coach to improve any performance gaps and conducts ongoing coaching to improve team.
• Communicate in a clear and concise manner to team, leading effective Shift Starter meetings / coaching sessions, keeping team well informed of pertinent information.
• Complete and holds team accountable to complete required Triangle Learning Academy within timeframes.
• Facilitate and lead team meetings.
• Ensure execution of the Customer Experience and provides resolution for all customer concerns.
• Develop and lead recruiting and hiring strategy for store, maintains a complete team
• Create succession plans through continuous training and development

Leadership

• Act a brand ambassador, promoting our stores, brands, and people internally and externally
• Continually motivate team and performance through recognition programs, store contests, customer compliments, etc.
• Maintain Mark’s performance management expectations (feedback/coaching); this includes progressive discipline where necessary.
• Follow the disciplinary process consistently and impartially.
• Promote and maintain a positive and motivating work environment (safe, inclusive, and empowering)

What you bring

• Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback and ongoing support
• Proven ability to build and manage a daily, weekly plan for the department and store
• Exceptional communication skills
• Excellent organizational skills
• Superior training and mentoring skills
• 3-5 years retail experience required
• High energy, enthusiasm and a drive to succeed

#LI-MM2

Requirements:

Languages: Candidates must have knowledge of the Bilingual Language

Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates don’t need experience although having experience is an asset
Computer and technology knowledge: Word processing software and electronic mail

Physical Requirements:

• The candidates should be able to work effectively under pressure and have a strong attention to detail

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Benefits:

• The candidates will get dental plan, disability benefits, health care plan, paramedical services coverage, group insurance benefits, life insurance, free parking available, and learning/training paid by employer

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume, Cover letter) through the below-mentioned details

By email
[email protected]

What you will do

• Coordinate requests related to Finance applications such as Peoplesoft, Hyperion Financial Management, Hyperion planning, ARCS, Concur, Oracle Transportation Management (OTM), and Coupa.
• Support distribution of communication to core business areas of procure to pay (P2P), contract to cash (C2C), acquire to retire (A2R) and record to report (R2R) and manage team Outlook mailbox
• Coordinate with Finance Systems team members to provide reporting to internal and external audit requests.
• Manage JIRA/Service Now dashboard reports to support team meetings
• Data extracts to support internal and external stakeholder’s requirements
• Coordinate with Finance Accounting the submission and execution of Chart of Account requests

What we are looking for

• Creative and courageous, with the ability to manage in an environment of change to help us take bold, strategic moves in this rapidly evolving retail environment 
• Action oriented, and comfortable taking calculated risks to better serve our customers and business 
• Outcome focused thinkers with the ability to analyze and visualize, to ensure continuous improvement of our financial systems across our entire business 
• Collaborative team players who build relationships easily across various stakeholder groups
• Team players who build and develop relationships that effectively anticipate and respond to disruption, while consistently delivering strong performance 

What you will bring

• Minimum 2 years’ experience with Microsoft Office suite, Outlook, Excel, Word, PowerPoint
• Strong written and verbal communication skills
• Exceptional organizational skills and the ability to handle multiple work assignments simultaneously.
• Experience with JIRA, Confluence, and/or Service now would be an asset.
• Experience with JIRA and/or Service now would be an asset.

This position manages critical shipment requests of US customs to maintain security and compliance. He/She manages  the collection of export shipment documentation to meet various import country clearance regulations and provides the promised service to the UPS customer. This position performs other tasks as requested.

Shift:

Monday to Friday - from 18:30 to 23:30 (Shift end times may vary depending on operational requirements - however most shifts are generally 3-5 hours per shift)

Qualifications:
Excellent communication skills
Accurate typing speed of 40+ words per minute
Ability to work in a fast-paced, high-pressure environment
Communication language needs: French 90% / English 10%
Level of French needed: basic

The P&D Planner will be responsible for planning, organizing and monitoring incoming and outgoing freight to ensure the most timely and efficient utilization of dock space, equipment and movement of freight. 

How You’ll Help

• Creating routes/load plans that take all business requirements into consideration [customer experience, operational efficiencies & increased cost savings for the company and our driver/broker community.
• Review route/load plan within system and initiate adjustments to the plan as required, inclusive of appointment freight.
• Trigger optimization, if necessary to ensure P&D plan is aligned.
• Ensure all trailer and route planning in accordance with transportation laws and company policies regarding weight and weight distribution, cbing, transportation of dangerous goods are being followed
• Monitor and review close times and productivity, noting trends to support improvement initiatives
• Ensure shipments are status coded when being added and/or removed from load plan
• Making suggestions for improvement in planning and dock processes for increased efficiency
• Other related duties as may be required 

Your Skills & Experience: 

• A minimum secondary education, with preference for post-secondary education in supply chain and logistics management
• A suitable combination of post-secondary education and experience will be considered 
• Minimum of two-three years’ experience in dock operations, preferably in the transportation industry
• Other experience in the transportation industry may be considered and in addition to dock
• Strong communication skills in both English and French
• Advanced computer skills with strong Excel capability as well as experience with other MS Office products and web based programs. Previous experience with Truckmate and Bringg is an asset
• Ability to work under tight deadlines in a fast paced environment
• Analytical thinker, able to analyze data and make operational decisions based on that data
• Strong sense of urgency and ability to respond to demands in a calm manner.
• Exceptional interpersonal and leadership skills to manage demands and resolve issues 
• Strong problem solving skills with the ability to implement proactive solutions to support operational demands and efficiencies. 
• Results focused
• English and French language skills required

1111 Francois Lenoir, Lachine, QC, H8T 3P9, CA

As a Terminal Manager, you are responsible to safely lead the terminal team to meet stakeholder expectations with respect to service, quality and productivity. You are responsible for managing operational costs while operating within a network.  This position is about driving change, developing and engaging teams and continuous improvement.

How You’ll Help
•    Empower and lead team to meet organizational objectives.   
•    Develop KPI’s to drive service, quality and safety
•    Ensuring supervisors improve safety results by leading regular safety blitzes and safety walkabouts, and developing a culture of peer-to-peer safety interaction
•    Interact with other Operations departments and supervisory teams at other Terminals to enable on-time service and quality
•    Successfully manage multiple issues with competing priorities simultaneously
•    Manage budget and workforce productivity
•    Prioritize and manage customer shipments to maximize profit
•    Develop Supervisors and employees through evaluation of their performance, providing pinpointed feedback and subsequently providing coaching and guidance
Your Skills & Experience: 
•    Minimum of secondary education, with preference of post-secondary education.
•    5-8 years of experience leading teams, developing talent and managing culture and performance 
•    Ideal to have leadership experience in transportation or operations as well as various roles in transportation 
•    exceptional leadership and influencing skills, including the ability to effectively get things done through others, lead by example, coach, and support staff and other leaders
•    strong conflict resolution skills and leadership
•    results driven
•    a strong sense of customer service and urgency, troubleshooting and problem solving skills;
•    strong interpersonal and communication skills, both verbal and written
•    computer skills including the Microsoft Suite and preferably, Truck Mate
•    the ability to lead and reinforce a strong culture of workplace safety
•     English and French (verbal/written/spoken) required
•    Able to work with little supervision
•    This role is accountable to the Regional Director
•    Subject to a criminal background check prior to employment
•    Travel is typically not required; may happen on an occasional basis
•    Office environment with computer work and handling of documentation
•    Terminal  visits across the region
•    Extended period sitting in a work station working on a computer and on a phone
•    Normally Monday to Friday, day time hours but may be required outside of these hours
•    Follows all company expectations to promote a safe work environment. Perform all work safely in a fast-paced work environment. Required PPE must be worn at all times

The Carrier Compliance Administrator works in a fast paced environment to ensure the on-boarding and monitoring of outside carriers. The Administrator vets, onboards and updates carriers using third party tools like Carrier411 and RMIS. The Carrier Compliance Administrator reviews carrier adherence to established Day & Ross policies for safety and insurance. The Administrator uses available tools for on going compliance monitoring and communicates any deviations to internal team members.

How You’ll Help

• Timely processing of requests from Operations teams to update, vet and setup carriers.
• Set-up new carriers in our carrier compliance software (MercuryGate/TruckMate).
• Validate and input carrier compliance documentation and collaborate with stakeholders including Logistics Coordinators, Operation Managers, Finance and Carriers to gather all the required information for new carrier setup in our system.
• Update existing carrier information in our carrier compliance system as needed based on our requirements and processes.
• Communicate with various departments as required (AP, Claims Departments, Management, etc.).
• Process monthly reports for ongoing carrier compliance monitoring to Day & Ross’ thresholds and take required actions based on current carrier performance.
• Maintain and update established SOPs as directed by Management.
• Participate in various compliance internal and external calls and report back any observations and opportunities for improvement.
• Other related duties as may be required.

Your Skills & Experience: 

• College, University degree or equivalent experience.
• 3+ years experience in transportation/logistics industry.
• High degree of computer proficiency with Excel, PowerPoint and other MS Office applications.
• Excellent communication skills, both verbal and written.
• Must be able to effectively work in a fast paced environment.
• Must be able to self manage, take initiative and work independently.
• Ability to map processes and document SOP’s.
• A strong contributor:
  • Able to analyze, interpret and solve problems.
  • Able to gather input from internal & external customers.

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

 1111 Francois Lenoir, Lachine, QC, H8T 3P9, CA

To-do list

Training-Skills and experience required

• DEC in administration preferably in supplies and purchasing
• Excellent computer skills including MS Office especially Excel and Outlook
• Minimum 2 years experience in purchasing, inventory controls and management systems and/or related fields.
• Knowledge of ERP systems and/or inventory systems would be an asset.
• Excellent organizational skills
• Self-motivated, able to work independently, able to prioritize and multi-task
• Focused on teamwork
• Able to solve problems in a fast-paced environment
• Possess strong and effective communication skills
• Perfectly bilingual (French - English). English is necessary approximately 50% of the time in order to communicate with suppliers located outside Quebec. 

We thank all applicants for their interest in exploring employment opportunities with Maple Leaf Foods, however, only those selected for an interview will be contacted. Applicants may be subject to a background check and must meet security requirements for the position.