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The Environmental Specialist executes environment programs for assigned accounts and ensures ongoing compliance to all internal and external requirements to assist the account team in mitigating and managing environmental risks and improving related performance.  In addition, the Environment Specialist assists the Health, Safety and Environment team in the development and deployment of environmental management system and associated tools, processes and procedures according to applicable external management systems. 

KEY DUTIES & RESPONSIBILITIES

The incumbent will be primarily responsible for managing environmental aspects.

Program Execution

• Executes environment programs and promotes an environmental culture for the assigned accounts
• Provides guidance and advice to account team members on environmental matters, notably relating to petroleum storage system and contaminated soil, in accordance to all applicable internal and external requirements.  Applies knowledge of related regulations
• Executes environmental processes and procedures for assigned accounts
• Collaborates with account teams to maintains environmental management systems registration including but not limited to ISO 14001.  Conducts internal systems audit and executes annual re-registration process requirements
• Achieves environmental objectives for assigned accounts
• Assists and collaborates with the environment team to develop and continuously improve environmental management system and associated processes and procedures according to applicable external management systems

Incident Investigation, Resolution & Reduction

• Investigates and resolves incidents, notably contaminated soil incidents
• Conducts root-cause analysis, identifies incident causes, and implements corrective and preventative measures
• Tracks, records, maintains and reports incident data.  Identifies and analyzes trends
• Reviews and implements modifications to work plans, processes, procedures to reduce recurring incidents and the environment performance

Communication & Training

• Assists in the development and delivers environmental training to account team members
• Assists in the development and deploys environmental communication to account team members

Compliance Management

• Monitors and enforces compliance to all internal and external environmental requirements
• Conducts environmental audits and other types of reviews to monitor compliance to environmental requirements and to identify risks
• Communicates observations, non-compliance and risks to stakeholders, and provides and implements corrective and preventative measures to ensure compliance and mitigate risks
• Prepares and submits compliance reports
• Other duties as assigned

KNOWLEDGE & SKILLS

• Bilingual in English and French (written and spoken)
• University degree (bachelor or master) in Environmental Sciences
• 3 to 5 years of environmental program execution work experience
• Knowledge of environmental regulatory requirements, notably relating to petroleum storage systems and environmental site assessments and remediation
• Knowledge of environmental management systems – ISO 14001, etc
• Strong program execution abilities
• Advanced communication, influence and persuasion skills
• Ability to promote environmental programs and influence stakeholders to achieve environmental objectives
• Ability to deliver environmental-related training
• Ability to investigate and resolve environmental incidents, conduct root cause analysis skills along with preventative and corrective measure implementation
• Effective written communication skills
• Ability to build and maintain effective relationships with internal and external stakeholders

Licenses and/or Professional Accreditation

• LEED credential: Green Associate

What You’ll Do:

• Support our Managing Director, providing top-notch administrative assistance, anticipating needs, ensuring seamless workflow, overseeing schedule throughout the day, preparing for meetings in advance, coordinating travel, calendars, and delivering overall support for all agency and business needs
• Support with time entry, expense reports, arranging appointments, meetings, conference calls, coordinating and confirming any materials and logistics
• Be the point person for office related questions and requests, effectively communicating with executives, leaders, clients, and team members across the organization
• Serve as go-to for office meetings: Plan, coordinate, and execute logistics (conference rooms, catering, agendas, materials, etc.)
• Own corporate travel: Arrange booking, transportation, flights and lodging, meeting coordination and accommodations, providing detailed itineraries, contact lists, and agendas.
• Daily office management: Serve as a resource for coordinating, managing, and implementing needs throughout the office, including ordering supplies and equipment, partnering with HR on new hire onboarding and IT to prepare for first day arrivals, replenishing snacks, and supplies, ensuring office area is neat and organized
• Welcome new hires, guests, clients, visitors, and staff, ensuring all feel welcomed and supported, owning our guest experience. Assign key cards, parking validations for visitors, and respond to all requests in a timely manner
• Partner with building and facilities management to maintain office, kitchen, common areas, and equipment
• Maintain knowledge of ongoing office projects and priorities, to provide support, guidance, and assistance as needed, giving appropriate prioritization to teams
• Handle business, company, and personnel details of highly confidential nature, and engage with high level contacts inside and outside the company

Support Day to Day Agency Operations

We are looking for a administrative assistant that will help our team to operate with excellence. As our team grows, responsibilities of this role will evolve. The day-to-day support will include (but not be limited to):

• Provide ongoing support to our team
• Coordinate office calendars for boardroom, employee vacations, client meetings and other holidays
• Coordinate weekly staff update, collecting contributions from the team
• Coordinate all in-office staff meetings with set-up/ clean-up, catering, equipment, etc.
• Maintain office wide aliases, contact list, org charts, office guides, etc.
• Coordinate travel, timesheets, and expense reports for senior staff
• Support monthly staff utilization and resource reporting
• Coordinate meetings, including beverage/food, catering, staff / client meeting needs, printed materials, etc. (in-office and remote)
• Assist with new hire prep (welcome email, gift, ship branded swag) and onboarding
• Support the Culture Club with planning staff events and activities
• Coordinate staff anniversaries, birthdays, etc.
• Coordinate and maintain inventory cupboard, ongoing clean-up and organization
• Work with building management to maintain office space, parking spaces, etc.
• Keep kitchen and shared spaces organized and clean
• Coordinate kitchen inventory including drinks and snacks for staff and clients

Partner with Finance Team to:

• Provide ongoing support to our finance team
• Take part in all required trainings and ongoing maintenance of systems and tools
• Routinely train and provide assistance to our team on vendor relations
• Coordinate vendor set-up, opening POs, client invoicing
• Process office invoices in a timely manner, follow-ups where required, Coordinate account and agency trackers
• Order office supplies and Coordinate office budget
• Coordinate Monthly Corporate Account Reconciliation Reports for the purchases made on the American Express cards (for managing director and senior staff)
• Maintain list of monetary gifts to employees for quarterly Taxable Fringe Benefits Report
• Coordinate all agency subscriptions and payments
• Coordinate vendor contracts and liaise with legal, finance
• Maintain/Purchase branded merchandise

What You Have

• A positive, “go all in” demeanor with an aim to help our entire team operate with excellence
• Proven experience as an Office Manager, Front office Coordinator or Administrative / Executive assistant
• Knowledge of office administrator responsibilities, systems, and procedures
• Proficiency in MS Office (MS Excel, MS PowerPoint and MS Word, in particular)
• Proficiency in time entry systems, such as Fiori is preferred
• Hands on experience with office machines (e.g., scanners and printers)
• Familiarity with email scheduling tools, outlook mail calendar
• Excellent time management skills and ability to multi-task and prioritize work
• Strong organizational and planning skills in a fast-paced environment
• Expertise with Outlook, PowerPoint, Word, Excel and other Microsoft Office programs required
• Strong attention to detail, following through on projects and the ability to prioritize and handle multiple tasks
• Extensive meeting coordination, event planning, corporate travel, expense report, administrative and office management experience
• Superb coordination and time management expertise, with high level of interpersonal skills to work efficiently and effectively across the office and agency
• Proficient in MS Office, especially strong PowerPoint skills, with advanced computer skills, including Word, Excel, and Outlook
• A self-starter, with a strong work ethic, highly professional, with the ability to be adaptable, credible, strategic, and diplomatic
• Can handle various projects, meet tight deadlines, respond in a timely manner, and adapt to changing needs
• Excellent communication, coordination, organizational, and collaboration skills
• Strong attention to detail, ability to multi-task priorities, and thrive in a fast-paced environment

Job Summary: As a member of the BGIS SCS Team, you will be generally responsible for heavy duty cleaning in a designated zone with an emphasis on quality control, health and safety & striving to exceed client expectations. 

***Day, Evening and Night shifts available (Monday to Friday)***

Key Responsibilities: Functioning as a core member of the operational team and reporting to the Manager/ Supervisor the Heavy Duty Cleaner will:

• Clean floors by sweeping, scrubbing, or vacuuming
• Dry/wet mop (wash/scrub) and polish hard surface floors. (The washing/scrubbing of floors is done with hand held or walk behind buffing machines. In large open applications, automatic equipment may be used to perform these functions) 
• Strip and finish hard surface floors manually or with power equipment when required 
• Transport garbage from drop points to garbage bins or compactor 
• Transport maintenance machinery, where necessary, between floors and job sites 
• Cleans and stores equipment and machinery used
• Cleans glass areas requiring ladders, scaffolding or other extension equipment to reach. 
• Cleans washroom floors including stripping and finishing 
• Cleans stairwells and elevator cabs where ladders are required 
• Loads and unloads supplies and replenishes cleaning solutions
• Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures
• Other duties that management may assign 
• Notify managers concerning the need for major repairs or additions to building operating systems
• Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications
• Strip, seal, finish, and polish floors
• Steam clean or shampoo carpets
• Remove snow and debris from sidewalks, driveways, or parking areas, using snowplows, snow blowers, or snow shovels, or spread snow melting chemicals.

Job Requirements:

• Experience in performing various cleaning, housekeeping and maintenance activities in an institutionalized environment.
• Experience in using floor maintenance machines, cleaning equipment, materials and solutions.
•  Knowledge of the Occupational Health and Safety Act and the provisions that apply to this work including WHMIS.
• Ability to lift, push and pull heavy items as well as climb ladders.
• Excellent interpersonal skills with the ability to maintain cooperative working relationships with staff, clients and the general public.
• Ability and willingness to work weekends, holidays and shifts as assigned as well as work in multiple locations.
• Ability to follow verbal and written instructions, prepare and maintain manual and electronic records.

Physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to stand, walk and talk or hear. The employee is required to use hands and fingers to handle, or feel objects, tools, or controls; and reach with hands and arms.
• The employee must occasionally lift and/or move up to 25 pounds. 
• Specific vision abilities required by this job include close vision and the ability to adjust focus.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

Job Description

• Sets relationship strategies and directs relationship management activities with new and/or existing clients in a book of business to grow sales, revenue and market share with relevant sales goals. Typically works with clients with advanced levels of risk and complexity of needs. Works independently and may mentor other team members.
• Creates and drives strategy to acquire and/or expand and retain client relationships to generate revenue and deepen share of wallet. Handles the origination, financial analysis, negotiation and documentation of credit and non-credit products and services.
• Manages risk/return and drives quality for new and/or existing clients. Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks.
• Focuses on client opportunities by providing ideas and insights based on an understanding of the client's needs and their financial well-being. Drives client engagement and loyalty. Generates ideas and best practices within Relationship Management and may mentor others.
• Manages effective network of senior internal and external relationships, such as community or industry relationships, to actively acquire new clients and/or expand existing clients and enhance the client experience. Focuses on bringing entire bank to the client by presenting the full range of PNC's products and services. Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities.
• As defined with the business, demonstrates ability to analyze, evaluate and mitigate credit risk for the most complex credit requests by utilizing knowledge of advanced credit fundamentals and internal credit policies.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Business Acumen – Knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.

Client Relationship Management – Knowledge and ability to determine and satisfy client needs and maintain a partnering relationship during engagements; includes influencing, communicating, presenting, facilitating, managing and developing others.

Customer Experience Management. – Implements the strategies and techniques used to ensure that customers have a positive experience with the organization and its products and services at every touch point.

Decision Making and Critical Thinking – Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.

Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Prospecting. – Knowledge of prospecting principles, processes and skills; ability to identify and engage potential customers in the market. Build relationships and create opportunities. Plan, strategize and target the right industries. Create value propositions with impact.

Selling. – Applies knowledge of banking products and services to meet customer needs and enable them to achieve their financial goals. Identifies prospecting approaches to identify potential customers and create opportunities to sell financial solutions and ideas to customers.

Tech Savvy – Advise, educate and engage clients on a variety of technological tools and resources allowing them to explore solutions to achieve their goals and financial well being.

Work Experience

• Roles at this level typically require a university / college degree.
• Higher level education such as a Masters degree, PhD, or certifications is desirable.
• Industry relevant experience is typically 8+ years. Specific certifications are often required.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

The Financial Systems Analyst will have an understanding of financial analysis and reporting to review and process various financial documents submitted by non-profit housing providers in accordance with pre-established standards and routines.

Your primary responsibilities as a Financial Systems Analyst will be varied. Working as part of a team reporting to a Senior Financial Analyst, you will:

• Performs research and prepares community housing operating budget and variance report
• Conduct financial analysis and provide recommendations on financial matters to Housing Stability Services Unit staff and management
• Review financial documents submitted by non-profit housing providers for completeness and accuracy
• Process and review subsidy requests submitted by non-profit housing providers with reference to established guidelines and review procedures
• Process and review payments to ensure alignment with service agreements and approved Council reports
•  Reviews payments request from agencies to determine accuracy, availability of funds and compliance with funding agreement and City’s policy and procedures
•  Maintains and update life-to-date files for grants to report on availability of funds
• Participate in reviews of housing provider operations including on-site reviews Draft communications to non-profit housing providers regarding financial and program compliance matters
• Assist with the review of housing provider operations and compliance with the Housing Services Act (HSA), Rent Geared-to-Income (RGI) Service Agreement, City Guidelines and other contractual obligations with the City
• Assist with the review of development and maintenance requests that propose changes to the information technology systems used to manage the business relationship with
• service providers
• Assist with the development of reports and analytical tools to monitor service
• provider compliance with legislated and contractual obligations
• Liaises with the Unit, external contacts and board of directors and auditors.
• Reviews audited financial statements together with auditors' reports/related financial reporting documents for completeness, compliance and accuracy of accounting information
• Attends meetings to provide and clarify financial information and resolve issues

Key Qualifications:

1. A degree in accounting, financial management or business administration or equivalent. Possession of a Chartered Professional Accountant (CPA) designation is preferred.
2. Considerable experience in the preparation of budgets, forecast, complex financial statements and analysis.
3. Considerable experience in accounting and computer-based accounting systems.
4. Experience conducting financial and/or program compliance audits independently.
5. Ability to work independently in a demanding, fast paced, constantly changing environment.
6. Ability to communicate effectively, both orally and in writing.
7. General understanding of the principles and practices employed in the effective financial analysis of business and government operations.
8. General understanding of financial reporting and financial statements including non- profit reporting requirements.
9. Ability to effectively manage multiple tasks and deadlines.

• Division & Section: Housing Secretariat, Finance & Business Services
• Work Location: Metro Hall, 55 John Street

• Understanding of continuous improvement processes and practices (e.g. Lean-Six Sigma and/or project management certification would be an asset).
• Membership or eligibility for membership in the Ontario Association of Engineering Technicians and Technologists would be an asset.

Posting Period: 09-Feb-2024 to 23-Feb-2024

This role is focused on Regulatory Reporting, including capital reporting and regulatory disclosures. You are involved in the oversight of regulatory reporting, change management (interpretation & implementation of new reporting rules), and analysis of the updates.  Relationship building is key in this role.  You have the opportunity to work with lots of different groups, different personalities and at different levels.  Need to have the ability to present complex data in a clear, digestible way for non-finance colleagues.

Supports the execution of accurate and efficient cyclical reporting processes for regulatory and management information and note disclosure in financial statements to internal and external stakeholders and regulatory bodies. Works across BMO to deliver specific project/program results in alignment with overall group goals. Supports an efficient and effective Accounting function which uses common information sources and practices, reduces ongoing costs, increases service level performance and minimizes risk.

• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
• Ensures alignment between values and behaviour that fosters diversity and inclusion.
• Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Attracts, retains, and enables the career development of top talent.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
• Provides strategic input into business decisions as a trusted advisor.
• Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.
• Acts as a subject matter expert on relevant regulations and policies.
• May network with industry contacts to gain competitive insights and best practices.
• Reviews the reporting program/processes for effectiveness, considers industry trends and recommends enhancements; makes changes as required.
• Develops and manages comprehensive information management systems; designs and/or leads initiatives to improve processes, analysis and reporting.
• Manages resources and leads the execution of accounting, risk and regulatory related strategic initiatives to deliver on business and financial goals.
• Acts as the prime subject matter expert for internal/external stakeholders.
• Works with stakeholders to establish priorities.
• Designs and produces regular and ad-hoc reports, and dashboards for regulators and executive level reviews.
• Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
• Develops and manages comprehensive information management systems; designs and/or leads initiatives to improve processes, analysis and reporting.
• Leads in the design, implementation and management of core business/group processes.
• Leads the execution of financial reporting programs/processes; assesses and adapts as needed to ensure quality of execution.
• Supports the production of financial, regulatory, and management reporting requirements.
• Executes work to deliver timely, accurate, and efficient service for monthly, quarterly and annual processes for reporting.
• Analyses data and information to provide financial, regulatory and related risk insights and recommendations.
• Supports the interpretation and definition of internal and external policies and regulatory requirements e.g. credit reporting.
• Ensures strong governance and effective controls across finance & accounting activities and information in accordance with enterprise standards.
• Provides attestation to the validity of financial results and highlight significant information including variances, trends, opportunities and exposures to their Manager.
• Provides information and support the process for internal (Corporate and SOX) and external audits.
• Gathers and formats data into regular and ad-hoc reports, and dashboards.
• Organizes work information to ensure accuracy and completeness.
• Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
• Implements changes in response to shifting trends.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Seasoned professional with a combination of education, experience and industry knowledge.
• Verbal & written communication skills - In-depth / Expert.
• Analytical and problem solving skills - In-depth / Expert.
• Influence skills - In-depth / Expert.
• Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.
• Able to manage ambiguity.
• Data driven decision making - In-depth / Expert.

As Director, Corporate Finance, you are part of a team of client-facing credit professionals aligned to our large commercial client segment within CFS, defined as commercial clients with annual sales revenue between $25MM and $100MM. You play a key role in realizing our business growth objectives through the structuring, delivery and management of credit for a portfolio of large commercial clients. You will lead the end-to-end credit relationship for a defined portfolio of clients with a focus on loan origination and ongoing portfolio quality oversight. You contribute to an exceptional client experience by providing superior business, financial and credit advice directly to clients.

What will you do?

• Collaborate with client relationship managers to structure, deliver, close, and monitor loan transactions, including credit submissions to Group Risk Management (GRM) and transaction presentations to clients

• Collaborate with client relationship managers in the preparation and presentation of credit pitches that clearly articulate advantages and benefits of proposed credit solutions to existing and potential clients

• Demonstrate RBC’s capability to provide customized and creative credit solutions in a timely manner and deliver credit solutions that meet or exceed our client’s needs

• Manage all aspects of the credit approval process including ComCom and GRM, developing strong working relationships with National Office personnel and risk managers.   

• Actively develop, strengthen and deepen client relationships and engage  with key RBC partners including Group Risk Management, Private Banking, Corporate Client Group (including the ABL, MMLF and Mezz teams), National Specialized Solutions (e.g. Leasing, Trade Finance), Personal Banking, and others

• Exercise due diligence in recommending credit applications, working in collaboration with Risk Management, especially in supporting risk processes and guidelines in order to find the appropriate mix of credit risk and structural mitigants.

• Maintain portfolio quality oversight through proactive portfolio management, including annual credit renewals, covenant monitoring and control

What do you need to succeed?

Must-have:

• Proven track record in financial and credit analysis in support of exceptional client relationship management

• Minimum three years’ experience in commercial lending at a major financial institution Undergraduate degree in Business, Economics, Accounting, or Finance with strong quantitative, financial modeling, and analytical skills, as well as an ability to analyze company financial statements

• Strong skills with Microsoft Office, as well as experience with emerging resources, communications and technology (e.g. online data resources, web-based meetings, social media, digital banking, and mobile applications)

• Professional verbal and written communication skills with a high level of attention to detail in both written work and financial analysis

• Strong organizational skills, ability to perform well under pressure, prioritize multiple tasks and projects, while meeting time-sensitive deadlines

Nice-to-have:

• MBA, CA, CMA, CGA, CPA or CFA

• Work experience in corporate lending / corporate finance

• Trained in credit and accounting with an ability to manage complex concepts

• Bilingual in French and English

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits

• Continued opportunities for career advancement

• World-class sales training, coaching, and development opportunities Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training

• Opportunity to achieve great success and grow your career with RBC

Job Skills

Additional Job Details

WATERPARK PLACE, 20 BAY ST:TORONTO

TORONTO

Canada

37.5

Full time

Personal and Commercial Banking

Regular

Salaried

2024-02-09

2024-02-24

What is the opportunity?

RBC Dominion Securities is Canada’s leading full-service investment and wealth management firm and is backed by Canada’s leading financial institution. We take pride in hiring and nurturing talented individuals who share our commitment to helping our clients build and preserve their wealth so they can achieve the goals that matter most to them.

The RBC Dominion Securities Inc. (“RBC DS”) Branch located in Toronto is looking for an Administrative Assistant to join the Ascendant Wealth Partners team.  You will provide quality client service and help deepen relationships with existing clients through ongoing, efficient support to both clients and the Investment Advisors.
For more information, please visit: https://ca.rbcwealthmanagement.com/web/ascendant.wealth

By providing ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. Offering efficient internal support, you will be invaluable in ensuring the Advisory team functions fluidly and that each member receives the assistance they need to perform at their best.

What will you do?

• Assist the Advisor team with client onboarding.

• Coordinate and prepare meetings for Advisors with their clients/prospects.

• Provide proactive client service with a focus on problem resolution and attention to details. Liaise with various departments for execution, where necessary.

• Respond to client inquiries (account transactions, requests account documentation, account reporting, etc.).

• Help manage incoming communications from clients, Advisors and other internal and external partners.

• Maintain existing client accounts and identify opportunities to contact clients: manage timelines and key dates for accounts

• Ensure accurate and timely updates of all necessary documentation in compliance with internal controls and industry regulatory requirements. Maintain complete and up-to-date client files within appropriate systems.

• Help update team’s communication channels: websites, LinkedIn, Facebook, brochures, newsletters.

What do you need to succeed?

Must Have

• At least 2 years administrative experience

• Strong Microsoft Office Suite skills

• High level of time management and organization skills

• Demonstrated skills in providing world-class client service that will come across as professional, warm, and friendly to our clients

• Willingness to complete the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH)

Nice to Have

• Completion of the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH)

• Knowledge of RBC Dominion Securities’ systems and procedures

• Experience in the securities industry is an asset

What’s in it for you?

We thrive on the challenge to be our best, to think progressively to keep growing, and to work together to deliver trusted advice that will ultimately help our clients thrive and communities prosper. We care about each other and collectively work hard to reach our potential, make a difference to our communities, and achieve success that is mutual. You will also benefit from:

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• An opportunity to make a difference and have a lasting impact on the lives of others

• The chance to work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

Job Skills

Customer Service, Data Entry, Data Gathering Analysis, Desktop Tools, Interpersonal Relationships, Knowledge Organization, Problem Solving, Teamwork, Time Management, Word Processing Software

Additional Job Details

45 ST CLAIR AVE W:TORONTO

TORONTO

Canada

37.5

Full time

Wealth Management

Regular

Salaried

2024-02-20

We’re looking for a Senior Product Manager who will contribute to the overall success of onboarding new-to-bank customers, is not afraid to challenge norms and is exceptionally creative to reimagine our customers’ experience, while ensuring adherence to compliance, regulatory and operational requirements. This role will focus on, and benefit from a deep understanding of, identity verification (know your client), authentication, security, anti-money laundering (AML) and fraud controls to build an onboarding journey that is optimal and secure. You will closely work with other product managers, bank stakeholders, software engineers, and designers to translate the customer journey directives into actionable, prioritized backlog deliverables and follow through to completion.

Is this role right for you? In this role you will:

• Champion a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. Keep the customer at the centre of all you do. 
• Contribute to the strategic vision and multi-year roadmap for the new-to-bank customer onboarding journey, alongside the Identity and Onboarding Group Product Manager and Product Director
• Manage relationships with various bank business teams, authentication partners such as fraud and information security, and leadership, ensuring their requirements are translated into the right products and journey. Manage expectations and prioritize deliverables with effective communication
• Work closely with business, compliance and other control functions, while always negotiating and pushing for the benefit of good customer experience and high business value
• Build reusable and scalable customer facing software that will be leveraged by internal teams to solve their problem of identifying the customer
• Lead multiple problem discoveries to understand customer needs, current challenges, industry trends and best practices. Work closely with design and engineering partners to come up with solutions
• Define the customer and business value by establishing relevant objectives and key results (OKRs). Sell executives on the value through crisp and meaningful presentations
• Work with analytics to set, monitor and analyze key performance indicators (KPIs) to measure product success
• Use data to drive decisions. Build hypothesis, test, fail and iterate to formulate an agile product development approach
• Maintain a prioritized backlog, support the creation of detailed user stories and participate in sprint planning and review activities. Engage with the scrum teams daily, clarifying questions and helping with decision making
• Conduct market and competitive analysis to identify future opportunities of growth for your product; establish self as a subject matter expert within digital banking for the areas you own
• Understand how the bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
• Actively pursue effective and efficient operations of your team and self in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk
• Champion a high-performance environment and contribute to an inclusive work environment 

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• You have 6+ years of experience working as a product manager shipping consumer facing software solutions
• Experience working on digital products, preferably in the consumer space, and working in an agile scrum team
• You have managed a technology product or a digital journey end to end, from inception to delivery
• Knowledgeable about multiple functional areas such as product management, agile/scrum, engineering, UX/UI design
• Have a deep understanding of identity verification (know your client), authentication, security, anti-money laundering (AML) and fraud controls
• Demonstrate curiosity and seek to understand how a product technically works. You are able to dive into the technical details and are able to understand technical concepts that are explained to you
• Embed privacy and security into product delivery processes and design
• Experience influencing others by persuasion rather than authority – making your case through excellent communication, speaking clearly to be easily understood, and writing powerfully to persuade
• Master of identifying and solving ambiguous problems with ability to influence and inspire a multi-disciplinary team to reach ambitious goals 
• Excellent organizational and analytical skills with strong attention to detail
• You have a curious and experimental mindset to drive innovation amidst uncertainty

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans. 
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements. 
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one. 
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more! 

Work arrangements: Hybrid

#LI-Hybrid

The Team

We are the CRM, Sales & Branch Performance Engineering Team, part of Customer Servicing Engineering in Scotia Digital, focused on providing solutions that assist front line staff across channels in deepening relationship with our customers, providing better service and offering better products to them, and help improve sales & productivity along the way.

The group is a mix of architects, technology leads, business systems analysts, designers, SMEs, developers and testers who innovate and transform, develop customer servicing technology roadmaps, ensure end-to-end project delivery, support day to day operations, write technical stories, develop and test code, manage stakeholders and related teams.

The Sr. Power Apps Engineer is responsible for design and development on Power App Platform for complex business and technology initiatives for our various lines of business, day to day operations of Sales and Branch Performance Applications, providing thought leadership, navigating us through production issues and investigations, and being a key advocate of efficiency and continual improvement as we work to modernize.

Is this role right for you?

• Responsible for assessment and estimating work effort for new scope based on the business requirements achieving planned timelines.
• Design and development on Power Apps Platform on multiple complex initiatives, and operations and stability of the application ecosystem.
• Stay abreast of modern technologies and best practices, and recommend introduction of new technology and processes.
• Act as the Subject Matter Expert and manage admin functions for Power Apps Platform.
• Support the business team in the proper use of the Sales and Branch Performance Applications by focusing on configuration rather than customization.
• Investigate failures, perform root cause analysis and implement fixes; utilize internal defect tracking tool to create detailed, high quality error report.
• Work with product owners and test engineers to support QA processes, review test plans, test coverage and help improve test automation.
• Design end-to-end solutions that improve collaboration, productivity, and knowledge sharing.

Do you have the skills that will enable you to succeed in this role?

• Minimum 5 years of experience in Power Platform PowerApps, Power Automate, Power Pages and overall 10 + years of experience in enterprise systems.
• Demonstrated project experience developing solutions in Microsoft .Net Technologies.
• Experience in building medium and complex Power Automate flows.
• Experience in using multiple data connectors with Power Apps and Power Automate (flow).
• Experience with re-writing and re-engineering custom applications to configurable Power Apps solutions.
• Good DevOps Experience.
• Strong verbal and written communication skills.
• Ability to work in cross functional teams.
• Should work with minimal supervision.
• Possess good problem-solving skills.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans. 
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements. 
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one. 
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Work conditions: Hybrid

 #LI-Hybrid