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Overview

Overview

Overview

As an Administrative Support Assistant, you will be responsible for providing administrative support to one or more Advisors and their teams.  
  
IS THIS ROLE RIGHT FOR YOU
In the role you will:

• Be responsible for onboarding new client relationships through digital account opening and documentation administration 
• Process client requests, account transfers, deposits, withdrawals and payments, requests for tax receipts and account reporting
• Respond to client inquiries and issues in a timely manner and escalating , as required

DO YOU HAVE THE SKILLS
We would love to work with you if you have:

• Experience in the securities industry
• Excellent verbal and written communication
• Strong organizational skills 
• Ability to take initiative, work independently and meet deadlines
• Meticulous attention to detail and excellent time management skills
• Exceptional client service skills

WHAT’S IN IT FOR YOU

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, curiosity and celebrates success. 
• Learning and Development – free access to Scotia Academy to upskill and develop your skills.

Main Purpose and Function
The Fleet & Manufacturing Services supports the City of Vancouver in being a service provider in all aspects of Fleet Management. The expertise and knowledge provided to internal and sometimes external clients by the Fleet& Manufacturing Services Branch includes: Engineering, Vehicle Procurement, heavy-duty/Commercial/Automotive Maintenance and Repair, Quick Service Repairs, Machining, Mill Work, Fabrication,Vehicle Outfitting, Carpentry, Body Shop Vehicle Repair and Painting, Product Inventory/Ordering, and Small Equipment Repair. The vehicle fleet includes but is not limited to: Police, Fire, City of Vancouver issued vehicles, Garbage and Recycling trucks. As an Automotive Service Technician, you will be responsible for the maintenanceand repair of this extensive fleet of vehicles and equipment which has a replacement value of $175 million dollars.

This position currently works on a 9-day fortnight schedule. Successful candidates will work on the afternoon shift, from 3:10 pm to 12:34 am, Monday to Friday. Employees may be assigned to work alternative shifts and locations based on operational requirements.

Specific Duties and Responsibilities
Fleet servicing occurs primarily at the fully equipped Garage at Manitoba Yard which houses an employee base of approximately 150 employees from various Trades but also at several satellite facilities. As an Automotive Service Technician, you will work with members of the Fleet & Manufacturing Service team to ensure that quality andtimely work is performed to support and service our clients. A major part of this position will be to support the outfitting/up-fitting of new vehicles, including completing approved modification requests. Preference will be given to candidates who have knowledge and experience in; the installation of components, reading and creating electrical schematics, ability to build, design and troubleshoot electrical systems, and any practical experience in building fleet vehicles to meet customer’s needs. The challenge this busy environment offers is in the variety of work, from small and heavy equipment to automobiles and light to heavy trucks, as well as Plant and Facilities maintenance, Manufacturing and Building maintenance.

The City of Vancouver supports continued education and development in areas of interest for all of its employees.Fleet & Manufacturing Services provides great opportunities for training including dealer training on newly purchased fleet equipment. We are always looking to provide employees with training to develop skills,knowledge, and abilities.

Qualifications
Education and Experience:

• Automotive Service Technician Certificate of Qualifications (T.Q.), Inter-Provincial Red Seal Endorsement.
• Red Seal certification is preferred.
• Completion of Grade 10, supplemented by technical courses related to the work.

Knowledge, Skills, and Abilities:

• Thorough knowledge of the standard practices, methods, materials, tools and equipment used in the automotive and mechanical trade.
• Thorough knowledge of braking systems.
• Considerable knowledge of the hazards and proper safety precautions of the trade.
• Ability to perform a variety of complex skilled electrical and mechanical tasks in the overhaul, repair, maintenance and adjustment of motorcycles, automotive and marine electrical systems.
• Ability to understand and effectively carry out oral and written instructions which may be accompanied by sketches and diagrams.
• Ability to interpret manufacturers' instructions and diagrams pertaining to equipment.
• Ability to requisition parts and materials.
• Ability to operate vehicles and heavy-duty equipment.
• Ability to plan, assign and supervise one or more subordinates.
• Ability to inspect and test City vehicles for road worthiness, following prescribed provincial standards.
• Skill in the use and care of tools and equipment employed in the trade.
• Agility, muscular coordination, and sufficient strength to permit the performance of heavy manual labour.
• Superior mechanical aptitude.

Driver’s License and Record Checks:

• A current and valid Class 5 BC Driver’s License or higher and a Satisfactory National Safety Code driving record.
  • No more than 2 infractions in 2 years or no more than 4 points in 2 consecutive years.
  • 3 years accumulation of no more than 2 preventable work related driving or equipment operating accident in any single year.
• Candidates must attach the following to be considered:
  • Commercial Driving Records Abstract (N Print) for the past 3 years (no more than 14 days prior to this posting)
  • Insurance and Claims History for the past 3 years (no more than 14 days prior to this posting)

Business Unit/Department: Engineering Services (1300) 

Affiliation: CUPE 1004 N/Pks 

Employment Type: Regular Full Time 

Position Start Date: February, 2025  

Salary Information: Pay Grade GR-377: $48.76 per hour

Application Close: January 21, 2025

Main Purpose and Function

The Administrative Assistant works closely with the Directors, Assistant Directors and senior level managers within the departments and is responsible for providing an extensive range of confidential and sensitive administrative support in a fast-paced environment.  The position supports the Department’s senior management team with the development, implementation and monitoring of a variety of projects to ensure departmental consistency, many of which have a direct impact on labour relations.

The position attends and participates in a wide range of technical and administrative meetings, including senior management team meetings, grievance meetings, peer review meetings with industry stakeholders, public policy meetings with other municipalities and provincial and federal government agencies and professional associations.  The Administrative Assistant records minutes, takes action on issues requiring follow-up and reports on the monitoring of newly implemented departmental processes, policies and procedures, ensuring that policies are being maintained and adhered to.  Additionally, the position tracks and monitors activities within the department on behalf of the Directors and/or Assistant Director(s), reports findings and recommends solutions to the senior management team as required. 

The Administrative Assistant is responsible for handling sensitive and confidential documents, including budget reports, departmental re-organizational structures, grievance hearings, disciplinary letters, performance and/or attendance management files, criminal/driver/police record checks (for staff and businesses and organizations), Human Resources related documents and Council reports.  The position coordinates a wide range of meetings on behalf of the Director, Assistant Directors, and the Business Services Manager, conducts background research, preliminary investigations and retrieves information on various staffing, administrative, regulatory and inter-governmental issues.   Additionally, the Administrative Assistant takes a lead role in the development and implementation of administrative type projects across the department such as establishing and setting up departmental databases and administrative policies and procedures.  Monitors department workflow and ensures adherence to relevant departmental and corporate policies and procedures.

Key Contacts and Reporting Relationships

• The position reports directly to the Business Services Manager of Development, Buildings and Licensing, but also provides support to the Director of Permitting Services, Chief Building Official, Chief Licensing Inspector, Director of Digital Services, and their teams.
• Organizes and provides administrative support to the Building Board of Appeal.
• Communicates with various City staff members, members of the development, building and business community and the external parties.

Specific Duties and Responsibilities

• Maintains the Directors’ calendars, plans, organizes and schedules priorities, appointments and internal and external meetings.  Coordinates group meetings, schedules attendees, drafts agendas and arranges for room and equipment procurement as required. Works with multiple, competing, and challenging priorities to organize appointments, proactively resolve conflicts, and ensure optimal use of Directors’ time.
• Advises the Director(s) and/or Assistant Director(s) on key issues and concerns regarding meetings, urgencies and other priorities.  Determines priority/urgency of issues and delegates requests as required.
• Drafts a variety of confidential departmental correspondence such as budgetary reports, briefing notes for Council, other department heads and/or general managers reports related to organizational re-structuring initiatives and minutes of meetings resulting from public meetings and appeal panels.  Many of these reports related to changes in methods and procedures of operations that may impact wage rates, working conditions, promotional opportunities or reductions, changes or increases in staff. Responds to complaints from the public related to staff performance.
• Drafts, edits, and formats sensitive and confidential departmental correspondence and creates and edits presentations, including PowerPoint.  Prepares, photocopies and distributes reports, presentations, correspondence and spreadsheets as required.
• Carries out preliminary investigations to gather information for the Director and/or Assistant Director(s).  Conducts preliminary interviews with the public filing complaints about employees and/or service delivery, carries out preliminary criminal record checks on bargaining unit staff with Police Departments and forwards as required.
• Develops, leads and implements a variety of departmental administrative quality control projects as assigned on behalf of the Director and/or Assistant Director(s).  Monitors records, identifies gaps in established policies and procedures and makes recommendations to address identified issues.
• Organizes materials for, participates in, and prepares minutes for various City committees /meetings, including the Community Services Department Head’s meetings and Departmental Manager Meetings. 
• Manages the Department’s flow of documents and inquiries.  Screens, reviews, edits and proofreads the Director’s correspondence, including e-mail, telephone calls, and voice mail. 
• Makes decisions in the absence of the Director(s) by determining if an issue needs to be forwarded to the GM, GM Executive Assistant, or may be dealt with by another senior leader.
• Researches, analyzes, summarizes, prepares and distributes a variety of reports, including budget reports, staff movement and turnover, statistics (permits, inspections, license applications etc.), presentations and spreadsheets for the Directors and/or Assistant Director(s) action.  Maintains active project files and handles confidential materials. 
• Reviews draft job descriptions and job evaluation requests for staff, ensures consistency with established departmental policies and procedures and communicates with bargaining unit staff and managers.  Reviews parking decal assignments for departmental staff to ensure applicability with corporate policies.
• Reviews administrative processes and/or statistical reports related to the quality and quantity of services to identify issues/trends.  Recommends solutions aimed at ensuring optimal efficiency within the department to address service delivery gaps for consideration by the Directors and/or Assistant Director(s).
• Screens  signing documents such as refunds for permit and license fees, staff travel/expense forms, DLC waiver forms, HR offer letters, and purchasing requests ensuring departmental procedures and policies have been met prior to the Director’s signature.
• Develops and maintains departmental filing systems, tracks and follows-up on correspondence and inquiries on a variety of administrative, financial and human resource issues, ensuring that responses to requests for information from the public, Mayor and Council, and other City departments are completed in a timely manner.
• Conducts background research and investigations on a variety of regulatory and inter-governmental type issues related to permitting, inspections, licensing, animal control and administrative type issues.  Researches and compiles alternate service delivery models, statistical information related to compliance rates and monitor inspection level activities within various inspection branches providing service to the public. 
• Leads, develops, implements and maintains a variety of departmental databases for employees on information such as technical and administrative policies and procedures and information related to the design and construction of buildings, business industries as well as other stakeholders and the general public.
• Provides back up coverage for the GM’s Executive Assistant, Administrative Assistant III, and under exceptional circumstances, provides back up coverage for the Business Services Manager.
• Schedules and tracks annual performance reviews for Directors and electronically files their teams’ performance reviews.
• Create and submit Electronic Staff Actions Forms, Electronic Compensation Authorization Forms and SuccessFactors Job Requisitions.
• Monitors TFT roles and follows up with Managers regarding extensions.
• Monitors outstanding job requisitions to ensure timely posting. 
• Performs other duties/responsibilities as assigned.

Qualifications

Education and Experience:

• Completion of grade 12 supplemented by courses in office administration
• Minimum of two to three years’ Executive Assistant experience, including experience working at the senior level handling sensitive and confidential information or an equivalent combination of education, training and experience.

Knowledge, Skills and Abilities:

• Excellent verbal and written communication skills;
• Highly developed customer service and interpersonal skills with the ability to communicate effectively both orally and in writing with a wide range of employees across the City, including the political level, the members of the public and external contacts; 
• Ability to exercise substantial discretion and deal with sensitive and confidential material in support of senior management, internal audit, and other sensitive areas of City business;
• Interpersonal skills to promote a supportive, respectful, and safe work environment;
• Ability to set priorities and meet goals in a timely manner;
• Ability to deal tactfully and effectively with a wide variety of internal and external contacts including comprehending and interpreting departmental rules and regulations;
• Ability to plan, organize and manage the work of a number of departmental staff while leading administrative type projects on behalf of the Business Services Manager, Directors and/or Assistant Director(s);Ability to record the minutes and report the proceedings of various departmental and committee meetings;
• Ability to be resourceful, flexible, adaptable and possess a high degree of common sense and initiative;
• Ability to research and gather information;
• Ability to make accurate complex arithmetical and statistical computations;
• Superior clerical, mathematical, and statistical aptitude and accuracy with skills at an advanced level using MS Office programs;
• Effective knowledge of correct punctuation, grammatical usage and a comprehensive vocabulary for preparation of business letters, reports and statements;
• Superior knowledge of departmental responsibilities as well as other departments within the City;
• Effective organizational skills to manage a changing workload, track and follow up/follow through on delayed assignments, projects and reports involving other departments;
• Ability to work independently and effectively with minimal supervision, prioritize work schedule, complete assigned duties within timelines;
• Independent judgement and action is exercised in complex and non-routine matters where decisions are made within the framework of established procedures; policy or unusual problems referred to the Directors.  An awareness of ongoing and sometimes sensitive issues and use of discretion in dealing with confidential matters is an essential component of this position.

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

Business Unit/Department: Development, Buildings & Licensing (1250) 

Affiliation: Exempt 

Employment Type: Regular Full Time 

Position Start Date: February, 2025

Salary Information: Pay Grade RNG-030: $56,567 to $70,714 per year

Application Close: January 26, 2025

Safe Step Walk-In Tub Company (a Ferguson company) has experienced unprecedented growth. It has been overly committed to providing our customers with the industry-leading safety, comfort, and independence they deserve. As the nation’s top walk-in tub/shower company, our products are made to the highest manufacturing standards, and our customer service is unmatched. We call it the Safe Step Difference. 

If you’re considering investing in your future, look no further to discover why the Safe Step Walk-In Tub Company is the only choice. We purposely employ dedicated team members who naturally desire to provide life-changing service to our customer base across the US and Canada. Every day, we do our best to give our best to those deserving of the same. 

We seek top talent to process inbound telephone calls and respond instantly to internet leads, setting in-home sale appointments for our Safety Specialists. Inbound phone calls and outbound call responses to internet leads are the first step to create sales opportunities and ultimately helping seniors retrofit their homes to age in place. If you are hard-working, dedicated, and thrive in a fast-paced environment, Safe Step Tub Inc. is an ideal place for you. Apply today! 

What’s in it for you?

• Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment.
• Career development and training opportunities
• Life insurance, disability and wellness program
• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
• Paid vacation and sick time
• Bonus programs that include annual performance and profit sharing
• Employee discounts on top brands of plumbing and HVAC products
• Education reimbursement for employees
• Employee referral program

What you will do:

• Assists customers with detailed pricing proposals/quotes for products and services projects.
• Supports new sales opportunities through bid monitoring, prospecting and project research.
• Follow a systematized sales process designed to convert leads into in-home sales opportunities by listening, understanding the consumer’s needs, asking probing questions, overcoming objections, and securing details to aid in the eventual sale.
• Provides and develops documentation for customers to look at product information and solutions. Provide product and technical information to outsides sales to support generation of sales into the utility segment.
• Make a high volume of outbound phone calls to consumers who submitted a web form for information on our products with the intention of scheduling an in-home sales visit for the Sales Closer. Occasionally receives inbound phone calls for the same purpose.
• Communicates with internal and external resources, providing customer service and completing quotations, fulfilment of demand, ensuring on-time delivery of orders, providing engineering support, and troubleshooting other customer problems.
• Fulfills Sales Support activities for the Order to Invoice process, owning the customer interface for quality processes: corrective actions, Field Quality Reports.
• Adhere to Company compliance and Health Safety and Environment (HSE) policies, procedures, and requirements
• Regular and reliable attendance
• All team members work one weekend per month in rotation.
• Other duties as assigned

What you will bring:

• Experience working in a modern (automated) contact center is a must with an emphasis on consultative sales or lead-generation.
• Ability to collaborate with others and understand geography and lead-setting skills. 
• Proven track record of success in selling over the phone, consultative sales, lead setting, or other relevant contact center experience.
• Exhibits superior technical skills and ability to task switch between omni channel contact center software, a CRM, mapping tools, the Microsoft Office suite, and other cloud-based tools.
• Has excellent verbal communications skills, strong grammar, spelling and written skills, and a strong understanding of North American geography.
• Comfortable with receiving coaching in an individual or team setting and having your work product evaluated in real time.
• Willingness to thrive in a remote work situation where your contact with colleagues is 100% via video conference, instant messaging, and phone.
• Ability to multi-task across multiple software platforms during your workday.

Salary Range: $23.00 - $26.00 per hour

Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.

Wolseley Waterworks (a division of Wolseley Canada) is a national leader in providing engineered waterworks products and services to the mining, heavy industrial, forestry, municipal water projects.

We are proud that our people are known for their technical knowledge, expertise, and efficient customer service. We know that time is money, and our goal is to provide the best service and solutions that will help our customers deliver their projects on time and on budget.

As an Inside Sales Representative your responsibilities include supporting inbound inquiries & sales orders ensuring processing and delivery meets customers’ requirements. 

What's in it for you

• Career development and training opportunities
• Sustainable profitability and long-term growth strategy
• Commitment to excellence in serving all customers
• Company values – We act with integrity, drive results and value our people
• Culture that challenges the status quo, seeks innovation and new opportunities
• Competitive benefits and discounts on top brands of plumbing and HVAC/R products
• Tuition Reimbursement Program
• Recognition of the importance of sustainable living- we are committed to supporting sustainable products for the pres­ervation of our natural resources
• National sponsorship of Special Olympics Canada
• Proud supporter of Habitat for Humanity
   

What will you do

• Responsible for completing the order process which includes offering pricing terms according to established margins; sourcing of additional products; and generating sales orders.
• Responsible to accurately enter quotations and orders into the system.
• Responsible to ensure customers are provided with accurate pricing, inventory, and delivery information.
• Required to make sales calls to new and existing customers to maintain relationships and to cultivate additional business.
• Responsible for preparing quotations and process orders on behalf of outside sales staff.
• Responsible for responding to customers’ requests and inquiries in a timely manner.
• Responsible for achieving sales targets and objectives as set by manager.
• Required to understand customer needs and promote and up sell products.
• Adheres to company safety policies and regulations.

What will you bring

• Post-Secondary education in Business Administration, Civil Engineering Technology or a related discipline is an asset
• Previous Inside sales or other sales related experience preferred
•  Previous experience in the Engineered waterworks products preferred
• Must be computer literate, knowledge of AS400 system would be an asset.
• High level of commitment to exceptional customer service.
• Demonstrated initiative with the ability to work in a collaborative team-based environment.
• Highly organized in prioritizing work and multi-tasking.
• Fluency in both French and English would be an asset.

Salary - $50k - $55k annually DOE

This is an excellent opportunity for an ambitious, career-oriented individual desirous of being part of a large, evolving, and successful global organization with the ability to impact the future success.  We offer competitive compensation and benefits as well as exceptional career growth potential.

Working as part of a team, the Driver - Stores Worker performs a variety of logistics functions at VFRS Stores and HUSAR warehouses, including making deliveries, operating a forklift, cycle counting, receiving and issuing materials, maintaining records, working with little direct supervision, and other duties as assigned.

Reporting to the Inventory Planner/Buyer II or Manager, Warehouse and Operations; works collaboratively with warehouse employees; frequently interacts with a wide range of internal City of Vancouver employees and external contacts. 

Specific Duties and Responsibilities

• Operates vehicles including all fire apparatus in accordance with delivery schedules and adheres to safe driving practices.
• Performs a variety of tasks related to materials management and logistics at VFRS Stores including sorting, storing, moving, counting inventory; receiving, selecting, measuring and issuing equipment and materials to customers; packing and labelling goods.
• Purchases materials from retail outlets as requested by customer using a p-card with a limit of $2000 per transaction;
• Performs warehouse maintenance functions, and checks equipment for condition or damage and recommends repair or replacement.
• Maintains inventory and delivery records; prepares simple reports; verifies the accuracy of data using enterprise software; and, exports data to other software packages for further analysis by Manager and Planner/Buyer II.
• Responsible for following safety procedures and identifying and correcting safety hazards as necessary.
• Other duties related to the work of the Branch, as required. 

Qualifications
Education and Experience:

• Completion of grade 12 or equivalency and  sound related experience in the operation of a commercial vehicle and preferably some warehouse work, supplemented by clerical work, computer training or an equivalent combination of education and experience.
• Class 3 B.C. Driver’s License with Air Brake Endorsement is required.
• Certification to operate forklift is required.

Knowledge, Skills and Abilities:

• Working knowledge of established departmental procedures and processes.
• Thorough knowledge of the traffic rules and regulations governing the safe operation of a vehicle.
• Considerable knowledge of municipal streets and traffic routes.
• Ability to understand and effectively carry-out written and oral instructions.
• Some knowledge of warehouse methods, procedures and regulations.
• Ability to use relevant of computer programs including skill in the use of inventory management equipment and systems.
• Good working knowledge of relevant software e.g. SAP, FleetFocus M5, Excel, Word, Outlook, and other City of Vancouver software applications.
• Ability to work independently, maintain attention, juggle multiple priorities, and to work with and meet competing deadlines.
• Ability to maintain tools, equipment and the work area in a clean and orderly manner.
• Physical strength and agility, sufficient to meet the demands of the job: lifting, bending, reaching, and carrying, including moving heavy items and climbing stairs.
• Ability to work comfortably at heights.
• Must possess excellent interpersonal and customer service skills, and be able to develop and maintain effective and positive working relationships with a variety of internal and external contacts.
• Proven ability to work as a member of a team, and a willing attitude.
• Knowledge and experience of Vancouver Fire & Rescue operations and products would be an asset.

Driver’s License and Record Checks:

• A valid Class 3 BC Driver's license with Air Brake Endorsement is required.
• The license must not include any restrictions that would affect the ability to legally and safely carry out job responsibilities.
• Transportation arrangements must meet the operational requirements of the department.

Drivers License and Record Checks

Candidates must attach the following records and satisfy the City’s driving requirements to be considered for this role:

• Copy of your three-year ICBC Commercial Driver’s Abstract (N Print) directly from ICBC dated within 30 days of this posting
• Copy of your three-year ICBC Driver’s Claims History directly from ICBC within 30 days of this posting
• If you have less than three years driving experience in BC, a request must be made for out of province/country abstract and claims history

Business Unit/Department: Fire and Rescue Services (1600) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Auxiliary/Casual 

Position Start Date: January 2025 

Salary Information: Pay Grade GR-016: $30.41 to $35.72 per hour

Application Close: January 19, 2025

Package Operations Clerks are part-time positions and are responsible for updating package information, validating international address information using UPS systems, scanning premium service packages, assisting brokerage operations and updating the package inventory systems.

Operations Clerks may utilize heavy machinery to complete tasks. These positions will perform other tasks as assigned - including, but not limited to, working with the belts, the customer counter and with Canada Customs officers.

Location: 5960 Ferguson Road, Richmond BC

Shift: Monday to Friday; 6:00AM - 12:00PM

Note: UPS is a Federally Regulated Workplace

Hourly Wage: $17.40

Responsibilities:

Takes ownership of international shipping address corrections and data entry.

Assists in validating customs and brokerage documentation and calculations.

Operates all office equipment, software, and devices and trains others.

Maintains a clean, organized, and safe working environment.

Qualifications:

• Strong customer service skills
• Strong computer skills, including Microsoft Office Applications
• Strong verbal and written communication skills
• Must be comfortable working in a warehouse and belt-operations environment
• Ability to lift, up to 70-lbs unassisted, on an occasional basis

EDUCATION/WORK EXPERIENCE

• Able to work Monday to Friday
• Have good communication skills both verbal and written
• Able to work in a targeted environment.
• Work well in a team
• Working knowledge of word and excel.
• Some experience in a similar work environment would be an advantage

_

The above statements are intended to describe the general nature of the work required for the position and are not intended to be an exhaustive list of all duties and responsibilities.

*Shift hours will vary according to operational requirements.

The P&D Planner will be responsible for planning, organizing and monitoring incoming and outgoing freight to ensure the most timely and efficient utilization of dock space, equipment and movement of freight. 

How You’ll Help

• Creating routes/load plans that take all business requirements into consideration [customer experience, operational efficiencies & increased cost savings for the company and our driver/broker community.
• Review route/load plan within system and initiate adjustments to the plan as required, inclusive of appointment freight.
• Trigger optimization, if necessary to ensure P&D plan is aligned.
• Ensure all trailer and route planning in accordance with transportation laws and company policies regarding weight and weight distribution, cbing, transportation of dangerous goods are being followed
• Plan dock loading, unloading and staging locations as well as monitor and execute dock door assignements
• Monitor and review close times and productivity, noting trends to support improvement initiatives
• Ensure shipments are status coded when being added and/or removed from load plan
• Making suggestions for improvement in planning and dock processes for increased efficiency
• Other related duties as may be required 

Your Skills & Experience: 

• A minimum secondary education, with preference for post-secondary education in supply chain and logistics management
• A suitable combination of post-secondary education and experience will be considered 
• Minimum of two-three years’ experience in dock and/or P&D dispatch operations, preferably in the transportation industry
• Other experience in the transportation industry may be considered and in addition to dock/dispatchexperience would be considered an asset. 
• Strong communication skills in both English and French
• Advanced computer skills as well as experience with MS Office products and web based programs.  Previous experience with Truckmate and Bringg is an asset
• Ability to work under tight deadlines in a fast paced environment
• Analytical thinker, able to analyze data and make operational decisions based on that data
• Strong sense of urgency and ability to respond to demands in a calm manner.
• Exceptional interpersonal and leadership skills to manage demands and resolve issues 
• Strong problem solving skills with the ability to implement proactive solutions to support operational demands and efficiencies. 
• Results focused