All jobs within 50 km around Downsview-Roding-CFB

The Financial Analyst, Financial Policy & External Reporting is a key member of the External Reporting team which is responsible for the quarterly and annual financial statements and MD&A. This role also supports the Finance leadership team in the completion of special projects including the implementation of the new accounting standards, internal process improvement initiatives, assessing & analyzing the internal controls and technical accounting support.

This role has high exposure across the organization and given that the output is used for external reporting, the accuracy and timeliness of results is critical.

• Prepare the quarterly and annual Financial Statements for CTC in accordance with IFRS

• Deliver the quarterly and annual Financial Statement Notes and Cash Flow for CTC in accordance with IFRS

• Prepare and co-ordinate the production and delivery of the MD&A on quarterly and annual basis

• Prepare technical accounting memos/analysis in accordance with IFRS as requested by the management for various accounting issues in case of amendments to existing accounting standards; implementation of new accounting standards and also in case of changes to current business operations

• Work with internal audit, certification program office, and our external auditors to demonstrate execution of internal controls over financial reporting

• Participate in cross functional projects to deliver process enhancements and improve the productivity of external reporting

• Participate in ad hoc projects, analysis, new accounting standards implementation and preparation of reports for management

• Liaise with Legal, Tax, Investor Relations, FP&A and other Canadian Tire business units to collect and validate information for external reporting

• As a reporting subject matter expert (SME), support accounting teams across the organization to ensure they understand data, processes and tools used for external reporting; assist them in determining the best approach to addressing new information requirements

• Utilize Hyperion and Workiva to optimize external reporting

What you bring

• Degree in Business, Finance/Accounting

• Completion of or working toward a CPA designation

• 2+ years of relevant experience in industry or public accounting

• Working knowledge of IFRS disclosure requirements and accounting fundamentals

• Advanced working knowledge of Microsoft Office Suite

• Strong interpersonal and communication skills (both written and verbal), including the ability to present information clearly and concisely to senior leaders

• Solid analytical, quantitative, organizational and time management skills

• Team spirit and commitment to continuous quality improvement

• Working knowledge of Workiva, Hyperion Financial Management, and PeopleSoft is considered an asset

Hybrid

We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

CLOSING DATE:  August 26, 2024

AREA OF RESPONSIBILITY:

Reporting to the Manager, Admin Services & Elections, provides administrative support related to the review, monitoring and issuance of municipal stationary business licences under the Licensing By-Law.

• Responds to inquiries regarding stationary business licensing; ensuring complaints are referred to the appropriate section and/or outside agency.
• Generates and distributes application packages as part of the annual licence renewal process.
• Receives and processes licence applications and fees.
• Prepares licences and related documentation for issuance.
• Prepares and maintains licensing records for each licensee; including data entry and filing.
• Liaises with various agencies as well as internal and external enforcement authorities to ensure licensee compliance is maintained.
• Processes financial transactions on a daily basis; including payments, refunds and bank deposits. Generates statistics as required.
• Provides customer service related to operations within the City Clerk’s Office, including preparation of death registrations and marriage licences.
• Provides front counter relief for the City Clerk’s Office as required.
• Provides assistance during municipal election and by-elections.
• Performs additional similar and related duties as assigned.

SELECTION CRITERIA:

• High School (Grade) 12 graduation plus an additional program of up to one (1) year in Business Administration, Office Administration or equivalent.
• Over two (2) years, up to and including four (4) years.
• Strong working knowledge of Microsoft Office and related software.
• Exceptional written and verbal communication and interpersonal skills with an emphasis on customer service.
• Able to work independently and as part of a team.

**Various tests and/or exams may be administered as part of the selection criteria.

Interview:  Our recruitment process may be completed with video conference technology.

Applicants who do not meet the educational requirements but have direct related experience may be considered.

CLOSING DATE:  August 26, 2024

AREA OF RESPONSIBILITY:

Reporting to the Director, Human Resources, this role will focus on strategic Human Resources (HR) process automation projects, continuous improvements, analytics and reporting. The incumbent collaborates with subject matter experts in human resources as well as cross-departmental teams including but not limited to finance, information technology, business improvement & innovation to understand existing processes, map out inputs and dependencies, identify opportunities for efficiencies and work toward process improvements implementation. The incumbent leverages people analytics skills to provide insights to the Director, Human Resources and key stakeholders to support key business decisions using a range of HR metrics.

1. Lead HR process improvements and automation projects.

• Lead HR process automation project’s full life cycle from inception to implementation by coordinating with the HR subject matter expert and IT teams. Participates in HR-IT project prioritization exercises, drafts business requirements and works in collaboration with IT teams on deployment and ensuring project timelines are adhered to and project is brought to logical completion.
• Partner with HR subject matter experts and teams to understand the needs and challenges around critical business processes. Identify process gaps and improvement opportunities for the centralization of related processes, reduced manual effort, or increased data integrity.
• Leverage the range of subject matter expertise across Human Resources and uses technical acumen to recommend strategic solutions that drive business solutions and provide optimized business processes. Investigate and evaluate alternate solutions, determine business impacts and provide expert advice and recommendations to influence decision making for positive outcomes.
• Lead in the definition of HR process automation projects, ensuring that the required documentation is provided consistent with solutions delivery requirements as well as end user experience.
• Perform complex solution modeling, and partner with IT on solution specifications, designing, development of solution and user testing.
• Lead and coordinate various tasks of the project workplan with a range of internal HR teams as well as IT teams.
• Tracks and measures the effectiveness of improvement efforts.
• Ensure project communication to HR Director and key stakeholders such as project advisory teams, and project sponsors through the project lifecycle.

1. Lead data analytics dashboard projects within HR

• Leverage data analytics expertise to identify trends from HRMS data, summarize trends and identify issues along with solutions and recommendations for improvement. Create automated and dynamic dashboards for regular reporting and develop ad hoc reporting capabilities.
• Develop, test and implement HR reporting and analytics capabilities, leveraging advanced visualization tools specific to HR business needs, with support from key stakeholders.
• Develop tools and training to draw business-relevant insights form people data
• Deliver analyses and insights to clients including HR Director and Department or Division heads.
• Gather business requirements, prioritize initiatives, and develop recommendations.
• Use process mapping to recommend more efficient and effective workflows
• Manage and maintain data confidentiality
• Promote self-service reporting functionality with end users
• Maintain data accuracy through the development of audit reports, troubleshoot irregularities, and partner with relevant teams to research, correct discrepancies and ensure data HR integrity.

1. Outline effective data maintenance procedures to enable regular and ad hoc reporting capabilities.

• Review core data maintenance processes to ensure the consistency and integrity of HRMS data.
• Develop reporting procedures, including gathering business requirements, designing report templates and

report preparation and distribution.

• Create standard quarterly, annual and ad hoc reports along with dashboards and analytics in alignment

   with leadership priorities.

• Support HRLT in developing internal HR KPI’s and metrics that are impactful and which identify actionable

   insights.

1. Standardizing data governance principles related to human resources data collection and usage, to support accuracy, consistency and reliability of data inputs.

• Work with data experts across the organization to ensure compliance with data governance principles and data privacy.
• Review and revise data integrity standards using system audits and business process reviews.
• Recommend improvements and standardization for employee data input points and corresponding usage of data.
• This role will also be responsible for standardizing data governance principles related to human resources data collection and usage, to support accuracy, consistency and reliability of data inputs.

1. Documentation and Training

• Develop training documentation pertaining to business processes and procedures.
• Deliver user training sessions via various mediums.
• In collaboration with HR subject matter experts, develop workflows, procedures, update SOPs, reference guides, FAQs, job aids, and other documentation as needed.

1. Communication and Change Management

• Communicate insights to internal stakeholders and enable sharing of information with operating departments and non-technical audiences.
• Create and implement change management strategies and communication plans that maximize user adoption of new processes and workflows.
• Create conditions for a smooth transition to changes with least resistance from users and maximum enthusiasm to adapt to the change.

1. Relationship Building

• Builds and maintain strong working relationships with HR subject matter experts and their teams to gain insight into their processes and pain points and help plan for future improvement initiatives.
• Collaborates with departmental stakeholders such as IT, Finance and Business Improvement on initiatives that contribute towards HR business process efficiencies.

SELECTION CRITERIA:

EDUCATION:

• Degree in quantitative field (Statistics, Mathematics, Business Administration) or
• equivalent relevant work experience required
• CHRL completed or in progress

REQUIRED EXPERIENCE:

• 3+ years of progressively responsible experience in HR systems, Business Intelligence or Data related fields.
• 5 years of demonstrated track record in the field of continuous improvement and quality assurance and business process improvement.

OTHER SKILLS AND ASSETS:

• Knowledge of HR processes and reporting needs in areas such as Compensation & Benefits, Talent Acquisitions, Employee Relations, Labour Relations, Learning & Development, and Performance Management.
• Understanding of HR and business processes and a demonstrated ability to provide relevant metrics in line with those objectives.
• Experience supporting and maintaining HR systems (PeopleSoft preferred).
• Data literacy – data sources; format; statistical concepts; visualization
• Reports development and advanced analytics capabilities – survey design; survey and analytical tools (SPSS, Tableau, PowerBI).
• Advanced Excel skills and other relevant computer applications and relational databases.
• Experience using Lean, Six Sigma and/or other methodologies
• Written and oral communication
• Project management methodologies.
• Data visualization software
• Attention to detail and prioritization
• Problem solving

**Various tests and/or exams may be administered as part of the selection criteria.

Interview:  Our recruitment process may be completed with video conference technology.

The Specialist, Logistics will assist in developing, maintaining, and reporting logistics expenditures and performance. The incumbent will perform the day-to-day functions for processing incoming and outgoing shipments from a documentation, customs and transportation perspective and be familiar with shipping and receiving practices to support the measurement and improvement processes for that function. A solid background in all modes of transport and customs experience is mandatory. The Specialist, Logistics will also perform other duties as required, and work voluntary overtime as required. This is a short-term (5-6 months) contract role.

What You'll Do:

At IMAX, you will be part of a culture built on respect – we are committed to creating a welcoming and diverse atmosphere across our organization.

For consideration, please apply online. We thank all applicants for their interest in IMAX but only those selected for an interview will be contacted.

The Medcan I.T. team is recruiting an enthusiastic, energetic and client-focused professional for the position of Analyst, Helpdesk.

The IT Support Associate is tasked with delivering top-notch technical assistance to our executives, clinical and non-clinical staff, and other corporate stakeholders. This role is pivotal in ensuring the smooth functioning of daily technology requirements and effectively managing the processes of onboarding and offboarding. The associate will be a proactive problem solver possessing robust technical troubleshooting abilities.

Responsibilities include:

· Offering 1st and 2nd level support for Windows, MacOS, Point of Sales Systems and other devices via phone, email, and in-person

· Manage onboarding and offboarding procedures, as well other IT requests

· Record, track, and escalate incidents via the ITSM system, Service Now

· Image, configure and support workstations, tablets, mobile phones, point of sales, and other necessary computing equipment

· Provide support for multifunctional printers, IP Phones, and other peripheral devices.

· Implement and support Audio/Video conferencing technologies.

· Conduct security and operating system updates, software deployment, and troubleshooting.

· Collaborate with Technology Services team on escalated issues (Business Applications, Infrastructure, and Cybersecurity)

· Deliver exceptional service to all business units, utilizing available resources while meeting set SLAs

· Document technical procedures for new technologies and update/maintain existing technical documentation.

· Provide dedicated support for defined members of the Medcan Executive Team, prioritizing their IT needs and ensuring optimal functioning of their systems.

· Creating and managing user Accounts within Active Directory and Office365

Key Requirements:

· A post-secondary education in Information Technology or equivalent

· 2-3 years in an IT Support role

· ITIL Foundations, A+, Network+, M365 and Managing Modern Desktops and Devices MD-101T certifications are considered assets

· Understanding of basic networking concepts

· Experience ITSM, Service Now or similar

· Providing Technical Support to 800+ end-users

· Basic hardware (desktop/laptop/IOS), Mac OSX, IOS, Android OS, Microsoft Windows, and Microsoft

· Experience with Mobile Device Management (MDM), Intune and MFA/SSO technologies

· Strong verbal and written skills, and the ability to work courteously and effectively.

This is a full-time position that is scheduled primarily during business hours Monday through Friday, and will report to the Team Lead, Help Desk. The position will have a hybrid work set-up with opportunity to work from home, on a rotating schedule and in the office at our 150 York St location in downtown Toronto.

We thank all applicants for their interest; however only those selected for an initial interview will be contacted. No phone calls and no agencies please.

Medcan Health Management is recruiting an enthusiastic, well-spoken and client-focused individual to join our Client Experience Team. The Client Experience Specialist Inbound role is responsible for delivering an efficient, professional, and knowledgeable customer experience for all clients, booking Medcan's Annual Health Assessment, in conjunction with our Membership offerings, while also promoting our 15+ in-house services. The successful candidate will be a self-starter, have a drive for finding the best solution for the client, possess a genuine passion for health and wellness, demonstrate a history of building trusting relationships with clients, and have the ability to thrive in a fast-paced environment.

The Accountabilities:

· Provide exceptional client service, build strong client relationships, and serve as a brand ambassador, demonstrating flexibility and the ability to adapt to changing priorities.

· Leverage exceptional product knowledge, brand understanding, selling points and featured seasonal services/products.

· Use excellent communication and multitasking skills to respond to customer inquiries in a timely manner, managing multiple inbound/outbound client support channels including phone, email, live chat, social and in-person.

· Manage the scheduling and booking of appointments for existing and new clients, while recommending appropriate services to clients based on client health aspirations.

· Increase sales via cross-selling, up-selling, add-on sales and promotional offers.

· Quote and discuss fees and payment policies, and address inquiries regarding invoices, payments, and collections.

· Undertake timely and organized client follow-ups via multiple client channels.

· Coordinate with other department staff to ensure exceptional delivery of service.

· Provide ongoing technical support for our online client portal.

· Participate in client satisfaction initiatives and proactively communicate customer feedback.

· Assist with training and mentoring of new staff.

The Requirements:

· Bachelor’s degree in business, health or a related discipline.

· Minimum of 1-2 years of experience in a customer service position, contact centre and/or client loyalty.

· The ability to navigate difficult conversations and interactions with professionalism.

· A proven track record of being resourceful and finding solutions even when there is no clear path.

· Persistent attitude, numbers-driven and self-motivated.

· Proficiency in Microsoft Office suite required.

· Proficiency in Salesforce is an asset.

· French Bilingualism is an asset.

This position is full-time and permanent. Shifts are scheduled based on the business requirements of Medcan and staffing needs, between Tuesday to Saturday with an 8-hour shift during the hours of 7:00am to 7:00pm. This is a fully remote position with occasional requirements to come on site for training and team meetings/events. Schedule may rotate based on business needs and availability.

Our Benefits:

Medcan’s philosophy of Live Well, For Life applies not only to our clients, but also our valued staff members. We provide paid Wellness Days along with a variety of programs to help our employees manage their mental and physical well-being. We offer special employee rates on fitness sessions, in-house specialty services, and a complimentary membership to our clinic to name a few.

We also have employee perks to continue to help our staff Live Well, For Life. This includes complimentary group fitness sessions as well as an on-site healthy lunch program provided by our own food and catering brand, Nourish. We also provide interactive webinars hosted by our in-house experts focused on Eat, Move, Think. Our enhanced benefits package is just one of the reasons why we continue to be one of Canada’s Best Managed Companies!

We thank all applicants for their interest; however only those selected for an initial interview will be contacted. No phone calls and no agencies please.

Requirements:

Languages: Candidates must have knowledge of the English Language.
Education: Candidates should have standard educational qualification such as Secondary (high) school graduation certificate or equivalent experience.
Experience: Candidates need experience of 1 year to less than 2 years.
Transportation/travel information: Own transportation, Valid driver’s licence, Public transportation is not available
Weight handling: Up to 23 kg (50 lbs)

Location: 494306 Grey Road 2 Feversham, ON N0C 1C0
Shifts: Night, Weekend, Shift, Overtime, Morning
Work Setting: Remote location, Manufacture

Physical Requirements:

• The candidate should be able to work in a fast-paced environment and pay attention to detail.
• The candidate should be required to handle heavy loads.
• The candidate should be physically demanding.
• The candidate should be required to perform repetitive tasks on frequent basis.
• The candidate should be able for bending, crouching, kneeling.

Benefits:

• The employees get long term benefits such as Group insurance benefits, Life insurance, Registered Retirement Savings Plan (RRSP)
• The employees get other benefits such as free parking.

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.

By Email:
[email protected]

Be prepared for the screening questions:

• Are you available for shift or on-call work?
• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?

As the Executive Assistant, you will be responsible for acting as the key contact person for the SVP. This includes booking meeting rooms, scheduling meetings and at times, create/edit presentations. You will also be responsible for monitoring an inbox to help manage meeting proposals, action items and address and delegate inquiries. Additionally, you will be managing the SVP’s calendar and coordinating incoming and outgoing mail

What Will You Do?

• Effectively represents the SVP’s and business unit through professional and collaborative interactions with executive assistants across the enterprise. 

• Anticipate issues and initiates appropriate actions to ensure the most effective use of the MD’s time, and efficient function of the business unit, prioritizes incoming requests and inquiries, responds in a timely manner and redirects as appropriate. 

• Ensures all required information for meetings is assembled in advance, including agendas, pre-reads and other materials. 

• Proactively manages the SVP’s calendar to ensure the most effective use of time with minimal input and direction and coordinates with key partners as required.

• Manages travel arrangements for efficiency and cost effectiveness. 

• Acts as the first point of contact for key external stakeholders. 

• Assist with the logistical organization of both senior management, full department meetings, planned or ad hoc team events, including booking meeting rooms, arranging catering, distribution of materials and providing post-event support, as needed. 

• As required, prepares expense reports ensuring accuracy and adherence to finance policies, and assists with the overall budget and identifying opportunities for department cost savings.

• Ability to work in a fast-paced environment and deal with change and continuously shifting requirements Highly proficient in Microsoft Word, Power Point, Excel, Outlook

• Ability to create and edit documents, PowerPoint slide decks as per guidance provided

• Strong calendar management/scheduling skills

• Provide executive administrative assistance in support of the senior executive maintaining a high degree of confidentiality and accuracy within a fast-paced, deadline driven environment.
  Assist as the primary liaison for the senior executive, with senior internal and external stakeholders.

• Coordinate and maintain senior executive’s correspondence, calendar, and reporting, responding and prioritizing as appropriate and with discretion.
  Proactively manage complex travel arrangements/itinerary; ensuring seamless travel and efficient use of budgeting and resources.

• Provide support in the planning and development of internal and external meetings or events, activities and key initiatives such as roundtable sessions.
  Manage the senior executive’s and leadership team’s supplier relations, maintain records and business expenses, and ensure invoices and bills are promptly paid; prepare and approve expenses according to delegated authorities.

• Coordinate all aspects of logistical organization of conferences/meetings. Develop agendas, materials and routines, including action items and follow-ups. Provide post-event support as needed.

What do you need to succeed?

Must-have:

• 5+ years of Executive support experience supporting senior leadership. Superior organizational skills specifically around calendar management, scheduling, ability to organize, plan, and schedule activities.

• Strong interpersonal relationship skills in working effectively with various levels of staff, including senior management and executives; ability to work as a team member.

• Sound judgement in decision making; strong problem solving skills and resourceful in working with others and representing the office of the senior executive.
  Anticipate the needs of the senior executive and flag questions or opportunities before issues arise.

• Demonstrate initiative, positive and helpful attitude when dealing with others in a professional manner.

• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to details.

• Highly resourceful team-player, with the ability to also be extremely effective independently.

• High proficiency in MS Office (Word, PowerPoint, Excel, Outlook); Intranet and Internet navigating and research skills.

WHAT'S IN IT FOR YOU?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, fair compensation, commissions, and stock where applicable

• Leaders who help your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work

#LI-Hybrid
#LI-POST
 

Job Skills

Communication, Data Entry, Detail-Oriented, Email Services, Office Administration, Presentation Software, Spreadsheet Software, Teamwork, Time Management, Word Processing Software

Additional Job Details

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

TORONTO

Canada

37.5

Full time

PERSONAL & COMMERCIAL BANKING

Regular

Salaried

2024-08-12

2024-08-26

What is the opportunity?

As a Senior Software Engineer, you will be part of the team leading the technical design and development of cross-functional, multi-platform application systems. The ideal applicant should have expertise in constructing fundamental services and web-based APIs from scratch and can organize and produce clean, sustainable code.

What will you do?

Essential Duties and Responsibilities:

• Develop automation for internal requirements from stakeholders (network, telecom, infrastructure, vulnerability management, collaboration).

• Design, implement or improve features in a variety of backend systems including our REST APIs, microservices, data ingestion and processing systems, and distributed task/job processing systems.

• Develop applications as micro-services on OpenShift4 (OCP4).

• Using existing Elastic setup; carry out data analytics on various use cases.

• Write and maintain scalable, performant, and secure code that can be shared across platforms.

• Document the technical design decisions and prepare all required SDLC artifacts.

• Collaborate closely with product management and design on requirements, priorities, sizing efforts and trade-offs.

• Actively involved in pursuing/deploying new technologies, tools, and capabilities both from an automation as well as Operations & Infrastructure perspective.

Technology:

• Our primary applications are Python backend web applications and RESTful APIs built on FastAPI.

• Interactive web applications are built with NodeJS (Express.js) and React with Material UI.

• Our automated data collection and injection jobs are written in Python and are a part of a Big Data Pipeline with Elasticsearch.

• Deployment is CI-driven, built on top of OpenShift4 (OCP4) and Pivotal Cloud Foundry (PCF).

What do you need to succeed? 

Must-have:

• Bachelor’s degree in computer science or a related field or equivalent professional software development experience.

• 3+ years of OOP development writing high-performance, reliable and maintainable code.

• 3+ years of experience with Python or other similar OOP/functional languages.

• Experience with micro services architecture platforms and Containerization.

• Previous experience with CI, Cloud based development and OCP 4

• Previous experience with React, or similar front-end JavaScript libraries.

• Strong knowledge of database structures, theories, principles, practices, RDBMS / NoSQL.

• RESTful API Development with Flask/Django/FastAPI or similar web frameworks.

• Strong written and verbal communication skills; be a team player.

• Self-motivation to learn new technologies and concepts.

Nice to have:

• Experience with Express.js or other similar web application frameworks.

• Experience with modern Web UI frameworks.

What’s in it for you?

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• Flexible work/life balance options.

• Opportunities to do challenging work.

#LI-HYBRID

#LI-POST

Job Skills

API Development, Application Development, Application Integrations, Application Maintenance, Applications Architecture, Back-End Development, Backend Systems, Cloud Foundry, Communication, Cross-Functional Teamwork, Data Analytics, Data Ingestion, Detail-Oriented, ElasticSearch, Enterprise Application Delivery, Express.js, Flask (Web Framework), Group Problem Solving, Microservices Architecture, Programming Languages, Python (Programming Language), RESTful APIs, Software Development Life Cycle (SDLC), System Applications

Additional Job Details

330 FRONT ST W:TORONTO

TORONTO

Canada

37.5

Full time

TECHNOLOGY AND OPERATIONS

Regular

Salaried

2024-08-12

2024-09-30

This position involves auditing premium air shipments tendered to UPS. Auditors are responsible for ensuring the accuracy of information in the UPS database and making corrections as necessary. They also ensure that shipments comply with export and import regulations. Please note that auditors work in a warehouse environment and must be comfortable standing and handling packages as needed. They are required to shift, slide, and move packages from a conveyor belt to their workstations, and then return the shipments to the conveyance system.

Job Type: Part-Time - Permanent

Work Location: 12424 Dixie Road Caledon ON

Workdays: Monday through Friday (must be available everyday)

Shift Start: 5:30 PM - 10:30 PM Shift averages 3-5 hours a day, start /finish time may vary with operational need.  Flexibility required.

Pay rate: $17.30/hr.

** APPLICANTS MUST BE ABLE TO WORK UP TO 25 HOURS PER WEEK**

Responsibilities and Duties:

• Safely lift packages up to 70 lbs. without assistance
• Accurately enter data into UPS systems within specified deadlines
• Review and forward legal documentation as required
• Utilize smartphone technology to capture and edit JPEG files
• Provide administrative support to the management team

Qualifications / Requirements:

• Excellent communication skills
• Accurate typing speed of 40+ words per minute
• Ability to thrive in a fast-paced, high-pressure environment
• Availability to work flexible shift hours

Compensation and Benefits:

• Pay rate of $17.30/hr.
• Extended health and dental benefits after one year of service
• 2 weeks of paid vacation after one year of service
• Immediate access to UPS ‘Employee Discounts’ upon hiring
• Opportunity for advancement within a Fortune 50 Company
• Free onsite parking

Working Conditions:

Exposed to changing temperatures while working in a warehouse environment.

UPS is a diverse and equal opportunity employer.  Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process.  If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.

Purpose
Contributes to the overall success of the Canada Collections in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Accountabilities:

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Accurately process, as per documented procedures, all forms of correspondence, including, but not limited to, emails, fax, regular/returned mail, worklist through workflow, internal courier mail and manual letter preparation.  
• Accurately process, post and maintain daily transactions on accounts to be Written Out of Records (WOR), assignments of Unauthorized Overdrafts to Collection Agency, chargeback of authorized overdraft accounts for both retail and small business, ensuring all applicable systems of record are documented with actions taken.  
• Respond to Customer inquiries when presented through Inbound assigned telephone lines.   
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct. 
• Champions high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team. 

Dimensions:

• Process a minimum of 100 pieces of correspondence daily or the equivalent minimum standard in WOR processing/Overdraft Chargeback processing.
• All delinquent Retail and Small Business accounts for Canada supported.
• Direct impact on Customer Experience in the accurate and timely processing of entries/ correspondence.  
• Utilize all Host and Collections systems to accurately document and process assigned administrative tasks.  

Education & Experience Requirements:

• Secondary School Diploma or equivalent 
• Administration Experience in Collections an asset
• Back Office Domestic Branch Experience an asset
• Strong organizational skills and demonstrated effective time management 
• Strong communication skills

Working Conditions:

• Working Hours: Monday - Friday, 8 am - 4 pm EST

• Location: 2201 Eglinton Avenue East, Scarborough OR 1870 Alta Vista Drive, Ottawa

• Office-based environment including hybrid

• Non-standard hours are a common occurrence.  

• Occasional domestic and international travel