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We are currently seeking a Customer Support Specialist to join our Customer Support Team in our Burnaby, Toronto, or Calgary hub offices.

What your team does:

This team is high energy and fast paced, and while our number one goal is to provide an effortless customer experience (fast, high-quality answers to any question), we are also hyper-focused on sharing the value of Clio products with our customers. Our team members are smart, engaged, resourceful and driven. They live into our values by thriving as a team, approaching situations with optimism and a solutions-oriented, human-centred mindset to help each other and help our customers win. We intentionally foster a unique contact centre culture built on empowerment and accountability by hiring great people and getting out of their way.

Working Hours:

This is a full time, permanent position. Our Customer Support Specialists work with a flex shift model; this means you will be given a 90 minute window in which your shifts will start and end. The start time may change day to day within that window however you will always know your shifts two weeks in advance. 

For example, if your flex shift is 9-10:30am PT, you will never start before 9am PT or later than 10:30am PT, and will work an 8 hour shift from that start time.

Our shift requirements for new hires change on a regular basis to meet business requirements, but could start as early as 6am PT and end as late as 8:30pm PT.

Your Talent Acquisition Specialist will be happy to explain more should you connect with them. 

What you'll work on:

• Handling a high volume of inbound requests by phone, chat, and email with a focus on making the customer experience as effortless as possible;

• Becoming an expert in all of Clio’s features and functionality with the ability to speak to the additional value that Clio provides; 

• Methodically troubleshooting technical product issues, reproducing and coordinating resolutions with our Technical Escalations, Product and Customer Success teams;

• Confidently handling a wide variety of inquiries, providing guidance, needs-based solutions and proactively identifying the customers next challenge to help them get the most out of working with Clio;

• Coaching our users to leverage self-serve resources and group training opportunities;

• Identifying when a customer is a fit for additional products or services, and connecting them with the appropriate team to discuss options further;

• Capturing feedback on the product for use by our Product team;

• Owning your own development and career growth to get better everyday! 

What you bring:

• Confidence in your ability to connect with a wide range of people and love for working with customers of all skill levels and personality types;

• Excitement about finding new and complex problems to solve;

• Tech-savviness and excitement to dive into learning new platforms;

• Strong verbal communication skills, ability to express yourself in a clear, concise, and empathetic manner;

• Patience, compassion and understanding;

• Curiosity to strive to continuously improve and learn;

• Ability to thrive at multitasking and prioritizing in a fast-paced environment;

• Excellent writing skills, and the ability to write in a professional tone with little to no grammatical or spelling errors;

• Self-driven attitude and willing to take initiative to grow your skills;

• Fun, outgoing, and engaging personality - and love to work as a cohesive team.

Serious bonus points if you:

• Have customer focus at your core and are eager to make a career out of helping clients be successful;

• Have experience working with web-based/SaaS applications;

• Are familiar with Zendesk or similar CRM software;

• Are familiar with Legal or other professional service industries;

• Are flexible and open to working evening and night shifts;

• Are proficient in Google Suite and Microsoft Office;

• Are proficient in Windows and/or Mac operating environments.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
 

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance 

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. once per week on our Anchor Day. 

• Flexible time off policy, with an encouraged 20 days off per year.

• $2000 annual counseling benefit

• RRSP matching and RESP contribution 

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

SUMMARY

The Technician IV - HVAC/Refrigeration- Roving has a minimum 5 years’ experience and holds a valid Certificate of Qualification issued by the province in which the work is performed. The incumbent is responsible for operating facility systems, performing preventative and corrective maintenance, routine services on facility mechanical and other systems for the assigned facility within the limits of company policy and trade certification. The Technician IV – HVAC/Refrigeration is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, security and fire protection.

KEY DUTIES & RESPONSIBILITIES

Installation & Troubleshooting

• Installs air conditioning, heating, and related equipment and components.
• Overhauls and services air conditioning, heating units and systems.
• Repairs, replaces and adjusts worn or broken parts HVAC equipment.
• Repairs and adjusts valves, piping connections, fittings, and couplings.
• Diagnoses and troubleshoots problems with heating and air conditioning units and systems.
• Installs motors, thermostats, and humidistats.

Maintenance

• Performs work in accordance to established processes and practices.
• Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection.
• Responds to routine and on-demand service requests and performs preventative and corrective maintenance activities at assigned facility.
• Performs regular monitoring, inspection, preventative and corrective maintenance to ensure facility uptime and safety objectives are met, uninterrupted client operation and asset integrity of assigned facility is maintained.
• Monitors assigned facility by conducting facility walkthroughs, mechanical and electrical equipment and systems monitoring.
• Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documentations are maintained.
• Maintains accurate inventory of all assigned tools/equipment and arranges for repair and replacement where required.

Client Relations

• Provides observations about facility, facility mechanical conditions and deficiencies and provides recommendations for enhancement and repair.
• Participates in and assists with facility-related projects.

Administration

• Participates in and assists with facility-related projects.
• Ensures the manner in which work is performed is in compliance with corporate and legislated policies, procedures, practices and guidelines related to environmental, health and safety, fire protection and any other applicable requirements.
• Maintains all assigned tools and arranges for repair and replacement where required
• Submits all expenditures on a timely basis.
• Other duties as assigned

KNOWLEDGE & SKILLS

• College Diploma/Certification required
• Minimum of 5 years’ experience required as a licensed HVAC/Refrigeration Technician
• Strong ability to adhere and to properly execute processes and practices relating to facility operations and maintenance
• Ability to maintain building mechanical and other system troubleshooting and resolution skills
• Current knowledge of fire, life, safety and building codes and standards and ability to research and apply related codes and standards
• Possesses a strong environmental, health and safety mindset. Ability to perform work in a safe manner
• Strong client-service orientation along with a high sense of urgency
• Effective communication skills for the purpose of data relay, exchange, feedback, and clarification
• Mentoring skills required to support lower level technicians development
• Must be able and willing to work shifts, be available for on-call/standby and emergency call-outs as they arise
• Must be willing to wear Personal Protective Equipment
• Must meet enhanced security clearance requirements
• Valid drivers’ license

Licenses and/or Professional Accreditation

• Must hold a valid HVAC Certificate of Qualification issued by the province in which the work is performed. (e.g. 313A in Ontario)
• Gasfitter B, in addition to refrigeration license, is required
• Working towards Building Environment Systems (BES) Operation Class 1 an asset
• Facilities Technician Certification through an accredited institution, considered an asset
• Systems Maintenance Technician (SMT) considered an asset

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates should have experience of 1 to less than 2 years
Area of specialization: Occupational health and safety

Other Requirements:

• The candidates should be dedicated team players

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to supervise other workers, determining and establishing office procedures and routines
• The candidates should be able to schedule and confirm appointments, answer the telephone, relay telephone calls and messages, and respond to electronic inquiries
• The candidates should be able to compile data, statistics, and other information, order office supplies, and maintain inventory
• The candidates should be able to open and distribute regular and electronic incoming mail and other material, co-coordinate the flow of information, and set up and maintain manual and computerized information filing systems
• The candidates should be able to type and proofread correspondence, forms, and other documents, respond to employee questions and complaints, and recruit and hire workers, carrying out related staffing actions
• The candidates should be able to plan, develop, and implement recruitment strategies, manage contracts, and oversee training and development strategies
• The candidates should be able to maintain and manage a digital database, establish and implement policies and procedures, and assign, coordinate, and review projects and programs
• The candidates should be able to oversee payroll administration and advise senior management, showcasing a comprehensive skill set in office management and administration

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
[email protected]

Requirements:

Languages: Candidates must have knowledge of the English Language.

Education: Candidates don’t need standard educational qualifications such as a high school, bachelor’s degree, a certificate, or a diploma.
Experience: Candidates don’t need experience, training will be provided.
Construction specialization: Industrial, commercial and institutional, Residential
Weight handling: Up to 23 kg (50 lbs)

Physical Requirements:

• The candidate should be able to work in a fast-paced environment and pay attention to detail.
• The candidate should be required to handle heavy loads.
• The candidate should be physically demanding.
• The candidate should be required to perform repetitive tasks on frequent basis.

Other Requirements:

• The candidate should have flexibility and reliability.
• The candidate should be a good team player.

Responsibilities:

• The candidate should load, unload and transport construction materials, erect and dismantle concrete forms, scaffolding, ramps, catwalks shoring and barricades.
• The candidate should assist in framing houses, erecting walls and building roofs, clean and pile salvaged materials, remove rubble and other debris at construction sites.

Benefits:

• The employees get Health benefits such as Dental plan, Vision care benefits.

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.

By Email:
[email protected]

In-person:
Unit 140 – 709 SE Marine Drive
Vancouver, BC
V5X 2T8 Between 08:00 AM and 04:00 PM

By mail:
Unit 140 – 709 SE Marine Drive
Vancouver, BC
V5X 2T8

Who are we looking for?

We are looking for an experienced and motivated Administrative Assistant Lead ready to join our growing Vancouver, BC office. In this role, the majority of the Admin Lead’s time (70%) will be dedicated to general administrative duties as a member of the team. Above these duties, the successful candidate will also manage the team located across our Western Canada offices (30%). Please note: This is an in-office position.

In an ever changing world, it requires creativity and innovation to stay ahead. 

We’re seeking the curious, those who are stimulated by fresh thinking and a desire to shape our communities in new, positive ways.

As part of a truly global team, working on complex and rewarding projects, you'll be at the forefront of driving change.

See what the power of commitment can do for you.

Working with an energetic and high performing team, this position offers a variety of work and will see you involved in:

Lead role responsibilities (30%)

• Communicate with Western Canada Leadership/Management team, messaging down to Admin team.
• Oversee GHD processes like the CV Manager uploads and membership databases. (ie. EGBC, APEGA etc)
• Support management with calendar management, travel and accommodation arrangements, expenses and meeting minutes. 
• Operation Manager support as needed.
• Create consistency between offices for the Region. 
• Support/build Admin team morale and team building
• Work in a fast-paced environment under multiple deadlines and communicating with team leadership, project managers, staff, and clients 
• Guide and assist team members with meeting quality system requirements, including purchasing, document control, and record keeping
• Monitor Administrative team scheduling and assist as necessary to resolve scheduling conflicts and keep the team schedule up to date

Administrative duties (70%)

• Assist staff with planning meetings and events
• Assist with maintaining key external business relationships
• Contribute to improving processes and team workflows to promote efficiency and goodwill
• Document production including typing, formatting, and revisions of reports and general correspondence based on preset templates and styles. Working in Microsoft Word, Excel, PowerPoint and Adobe.
• Coordinate office Health, Safety & Environment requirements in partnership with the HSE team 
• Manage Office Reception, maintain office and kitchen supplies and organization, oversee Janitorial and other office vendors
• Coordinate incoming and outgoing mail, deliveries, and courier items
• Manage workloads for a team of administrative professionals and delegate tasks to team members
• Assist senior staff with management of travel and expenses

What you will bring to the team:

• Proven experience in administration and a confident team leader able to supervise staff working across the Region
• Confidence to identify areas for development and training of the Administrative team.
• Knowledgeable with all applications of Microsoft 365 Familiarity with Salesforce and SAP Concur would be an asset. 
• Document control experience is an asset, ensuring proper version control, naming of documents, and filing procedures
• Independently driven with the ability to make empowered decisions
• excellent prioritization, attention to detail, and task delivery skills are required
• Some flexibility regarding work hours is needed
• Willing to work in an office as an integral and resilient member of the Vancouver team. This is not a remote, work from home role

#LI-JR2

Take on some of the world’s toughest challenges - with everyone at GHD backing you every step of the way. 

We'll give you control over your career, empower you to find innovative solutions and help you create a lasting impact.

Main Purpose & Function

Reporting to the Senior Fleet Engineer, the Business Analyst is responsible for senior analytical and business/systems consulting work, as well as managing technology projects for Fleet and Manufacturing Services. Support will include developing business cases as well as detailed cost/benefit and enterprise risk analyses. The Business Analyst will manage all phases of the projects including planning, execution, control and closeout, and is responsible for a timely delivery of the projects within budget and to a high level of quality.

Specific Duties & Responsibilities

Senior level Business Analyst:

• Leading strategic planning of technology needs, future direction and deployment for Fleet and Manufacturing Services. This may include working with departmental business groups to identify business requirements, and with IT groups to identify technology requirements; participating in or conducting meetings as required. 

• Conducting business process analysis (using Lean/ Six Sigma or similar methodologies) to conduct value stream mapping, analyze business requirements, identify relevant KPIs, complete current state analysis, develop future state recommendations and build an implementation plan.
• Creating and presenting project and business level reports or topics to project team members, project stakeholders and senior executives, including creating and distributing communications materials.

Project Management:

• Responsibility will cover all aspects of project delivery from planning out the projects in detail, clearly identifying project scope, budget and schedule as well as project risks, project organization and the project management approach.
• Participating in confidential planning that may have City-wide operational and financial implications, developing and making recommendations that may result in the re-assignment of responsibilities between staff or organizational units within the City, and in the reduction of or increase to staff complement.

Operational Data and Informatics Analyst:

• Supporting end users in developing dashboards and metrics reports using various tools.
• Assisting the business in tracking, reporting and producing status dashboards on key performance indicators (KPIs)-metrics.
• Other duties/responsibilities as assigned.

Qualifications

Education and Experience:

• Bachelors’ degree in Computer Science, Engineering or Business Administration.
• A minimum of five years of experience as a Business Analyst or Systems Analyst II in IT Systems and implementing business applications, with a preference for municipal experience.
• A minimum of 3 years of proven experience in leading, supporting and implementing business improvement, project management, process reviews and successfully managing change.

 Knowledge, Skills and Abilities:

• Thorough knowledge of statistical analysis, database design design and management.
• Advanced knowledge of application reporting and BI tools; SQL and SQL Reporting; complex data sets, statistical analysis.
• Demonstrated knowledge of Project Management methodologies, processes, standards and policies.
• Good understanding of Organizational Change Management principles, methods and processes.
• High level of proficiency with IT applications; advanced usage of Excel, pivot tables, power BI required.
• Demonstrated ability to apply Project Management methodologies to projects for successful completion.
• Excellent verbal and written communications skills; ability to write effectively, organize and maintain project documentation, status reports, effective presentations and summaries.
• Effective organizational skills and demonstrated ability to coordinate priorities and deliver high-quality and timely results under tight deadlines.
• Demonstrated ability to speak effectively in public through formal and informal meetings and presentations across all levels of the organization.
• Demonstrated ability to conduct research, analyze and solve problems, summarize results and make decisions or recommendations based upon thorough analysis.
• Ability to develop and maintain effective working relationships internal and external stakeholders.
• Ability to reconcile differing perspectives, develop consensus, and secure cooperation and support from both customers and team members.
• Comfortable in an operational setting and with the work environment that can include the wearing of safety as required by the safety practices at the different locations.

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

The City’s COVID-19 vaccination policy is currently suspended and as a result, vaccination against COVID-19 is not required at this time. However, should circumstances change and the City deem it necessary to re-introduce such policy, you may be required to provide proof of vaccination against COVID-19 in order to be eligible to continue performing your duties.

Business Unit/Department: Engineering Services (1300) 

Affiliation: Exempt 

Employment Type: Temporary Full Time 

Position Start Date: June, 2024

Position End Date: June, 2026 

Salary Information: Pay Grade RNG-080: $97,032 to $121,294 per annum

Application Close: April 26, 2024

Vancouver Fire and Rescue Services (VFRS) is committed to being the international leader in fire, rescue, community risk reduction, and staff safety and wellness. Located on the traditional, ancestral and unceded lands of the the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Sel̓íl̓witulh (Tsleil-Waututh), Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working to be the greenest city in the world. Named among Canada’s Top Employers, and Canada’s Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.

Consider joining our team and being part of a dynamic, exciting, inclusive and rewarding workplace.

VFRS employs over 850 people, has 20 fire halls, a training site, and two fire prevention offices. In addition to fire suppression, VFRS provides pre-hospital care, vehicle rescue, marine response, hazardous materials response, technical rescue, and many other emergency services in Vancouver. We work to create safe communities through public education for all ages, fire prevention and inspection services, and by working closely with partner agencies and community groups.

Application Close: Open until vacancies filled

Outdoor Pools and Beaches

The Vancouver Board of Parks and Recreation is inviting applications from interested and qualified candidates for the summer intake of Lifeguard I employees for various outdoor pools and beaches in Vancouver. All shortlisted candidates will be required to attend an aquatic screening assessment. Candidates must e-mail their certifications to [email protected] in addition to this application in order to be considered.

Specific Duties and Responsibilities

• Performing general lifeguard duties under the direction of a supervisor, including rowboats and foot patrols
• Supervising and promoting safety and order on public beaches/outdoor pools
• Performing assigned duties to prevent loss of life and damage to property
• Performing lookout duties and administering first aid, if and when required
• Inspecting facilities/vessels for safety equipment
• Patrols and/or scans assigned swimming area.
• Makes rescues and renders assistance to bathers in difficulty.
• Administers resuscitation and first aid treatments.
• Checks lifeguard equipment to ensure proper condition and keeps same in readiness at all times.
• Promotes water and beach safety practices.
• Checks beach and pool equipment and areas for condition and cleanliness.
• Performs a variety of tasks such as removing glass, seaweed, and driftwood from beach area, emptying garbage containers, erecting or resetting beach signs and ensuring the cleanliness of the bathhouse and adjacent area.
• Performing other related work, as required

Qualifications

The successful candidate must possess the following current and valid certificates:

• National Lifeguard Pool certification
• National Lifeguard Waterfront certification*
• CPR Basic Rescuer “C” Certificate
• Standard First Aid

*Candidates who have not yet obtained their Waterfront certification, but are registered in an upcoming course, are encouraged to also apply.

A Police Record Check is a requirement of the position. A Clearance requires the absence of any criminal charges or convictions related to this position. 

This position may include working weekends, statutory holidays, as well as early morning and late evening shifts. 

Business Unit/Department: Board of Parks & Recreation (1400) 

Affiliation: CUPE 1004 Parks 

Employment Type: Auxiliary/Casual 

Position Start Date: 05/14/2024

Salary Information: Pay Grade GR-315: $30.81 per hour

Number of vacancies: Multiple

Application Close: Open until filled 

Location: 465 Fraser View Pl, Delta, BC V3M 6C4

SHIFTS: Must be available for both the shift.

PM shift: 2:00 pm -10:30 pm.

Night/graveyard shift: 10pm to 6am

COMPANY:

Founded over 175 years ago, Labatt is one of Canada’s founding businesses and its leading brewer. We are proud of our history and our heritage in Canada, and we remain committed to brewing great-tasting, high-quality beers that have satisfied beer drinkers for generations. Labatt has created exciting experiences with consumers through iconic brands like Budweiser, Bud Light, NÜTRL, Michelob Ultra, Corona, Stella Artois and many more. Through our broad portfolio, we are truly a national brewer, with over 3,600 employees, a portfolio of more than 60 quality beers and beyond, and 10 breweries from coast-to-coast, we are proud to serve Canada and the communities we call home.   

JOB RESPONSIBILITIES

• Operation of machines, e.g. forklifts, palletizers (2), stretch wrappers (2), power floor sweeper, pallet splitter & baler

• Relief for machine operators and daily breaks

• Preparing bills of loading in SAP or other supply chain computer program

• Responsible for all HACCP and EH&S procedures in the department which includes but is not limited to: trailer inspections, forklift inspections and cleaning

• Receiving of incoming materials, completing documentation and general knowledge of chemical containment area

• Recording of palletizer breaks

JOB QUALIFICATIONS

• Grade 12 education or equivalent. Post-secondary education considered an asset

• High energy, strong teamwork and ability to learn

• Flexible and adaptable to change

• Exceptional work, discipline and attendance record

• Ability to follow health and safety rules and procedures

• Ability to work independently and cooperatively with co-workers

• Comfortable with morning or afternoon shift

• Fork-lift experience, at least 1 year preferred

• Comfortable wearing/ using safety equipment at all times

• Willingness to learn supply chain related computer programs

• Experience with WMS (Warehouse Management System) considered an asset

WHY LABATT:   
As one of Canada’s Top 100 Employers, Labatt is a place where our people can bring out the best in themselves through a collective purpose of creating A Future With More Cheers. We are always looking to serve up new ways to meet life’s moments, dream big to move our industry forward, and make a meaningful impact in our communities. We believe in brewing up a future that everyone can celebrate and share.  

BENEFITS: 

• Health benefits plan, including competitive coverage for medical, dental, mental health, life, and disability insurance, that can be flexed to fit your needs 

• Additional flex credits for healthcare or wellness spending accounts 

• Retirement plan with a generous company-matching contribution, and low-fee RRSP & TFSA savings opportunities to help you secure your financial future 

• Personalized support through an inclusive family-forming benefit, and generous financial support/top-ups for parental leave 

• Access to many wellbeing resources, including Employee & Family Assistance Program support, Webinars, and more.  

• An annual allotment of Beer and Beyond-Beer products for employees! 

EQUAL OPPORTUNITY EMPLOYER 

At Labatt Breweries of Canada, we are an equal opportunities employer and we are committed to maintaining a welcoming, safe, and inclusive environment for every person – regardless of age, race, ethnicity, nationality, sexual orientation, gender identity and expression, religion, neurodivergence, or disability status.  

REQUIRE ADDITIONAL ASSISTANCE? 

Labatt Breweries of Canada is committed to fair and equitable recruiting practices. Persons with disabilities are encouraged to come forward at any stage of the recruitment process to request accommodations, if needed. Members of our team will consult and create processes that provide individuals with disabilities the best possible recruitment experience. 

Labatt Breweries will never ask you for money or reimbursement of training fees as part of our recruitment process. Any email communication you receive as part of the application or onboarding process will come from a @Labatt.com email address. If you have any questions or concerns, please email the recruitment team at [email protected]

Main Purpose and Function

The Operations Worker IV position is skilled manual work of some variety and complexity.  The duties involve the use of specialized skills including those required for small equipment operations and the work generally requires accuracy and precision.  The work is performed under general supervision.  The work is subject to review during progress or on completion in terms of workmanship, overall results, efficiency and/or conformity to established standards.

Specific Duties and Responsibilities

This position will be on our stumping and planting team. The general duties of the role will include but not be limited to all duties associated with planting, operating stump grinders, driving trucks with trailers, reading and comprehending plans for underground utility locating, and more. In addition, an Operations Worker IV operates hand guided mobile and stationary equipment used in the detection of underground utilities and the removal of invasive species from Parks spaces according to current best management practices.  Some other work may include directing and assisting in other required work tasks, occasionally driving a light truck to transport materials, tools and equipment and crew members to worksites. Performs related work as required.

Qualifications

Education and Experience:

• Up to completion of high school supplemented by related courses where applicable and sound related experience in one or more areas of skill development
• Class 5 Driver’s License for the Province of British Columbia

 Knowledge, Skills, and Abilities:

• Considerable knowledge of the methods, practices and rules of safe operation of mobile and stationary maintenance and construction equipment.
• Sound knowledge of the standard specifications, methods, materials, tools and equipment used in stump removal and invasive plant management.
• Working knowledge of the functions of the branch concerned and the established practices in carrying out the work.
• Ability to work from blueprints or sketches and to understand line and grade markers and instructions.
• Ability to exercise considerable independence of judgment and action in the work.
• Ability to courteously answer questions and deal with the public.
• Skill in the operation and servicing of construction and maintenance equipment and in the use of tools used in minor repair tasks.

Business Unit/Department: Board of Parks & Recreation (1400) 

Affiliation: CUPE 1004 Parks 

Employment Type: Temporary Full Time 

Position Start Date: April, 2024 

Position End Date: November 17, 2024 

Salary Information: Pay Grade GR-320: $31.32 to $ per hour

Application Close: April 12, 2024

The Clerk III is responsible for providing administrative support to both the Solid Waste Programs Branch and Solid Waste Strategic Services with specific focus on Neighbourhood Cleanup Programs (NCP) as well as program promotion through social media posts and other online campaigns. Duties include administrative/clerical tasks associated with meetings, reports and presentations, data entry, invoicing and purchasing, NCP program materials deliveries and retrieval, hardcopy and electronic filing, maintaining manuals containing standard operating and safe work procedures, answering public inquiries, and drafting social media posts and public webpages. 

The Clerk III reports to both the branch manager and a senior engineer from Solid Waste Programs and assists staff in the Branch as required, and will also liaise with other City Departments, volunteers, and members of the public.

This position will be based out of the Marine Gateway office; however, the successful candidate will be required to travel frequently within Vancouver to different sites and as operationally required.

Specific Duties & Responsibilities

• Administrative/logistics support for Neighbourhood Cleanup Programs (NCP):
  • Coordinates packing and unpacking, delivering and retrieving, and picking up and dropping off of cleanup supplies by volunteers;
  • Prepares and maintains program inventory, databases and activity records.
  • Answers emails and calls from the public related to the neighbourhood cleanup programs;
  • Compiles post cleanup reports submitted by volunteers;
  • Drafts content and graphics, coordinates review by senior staff, and submits content to be published on the City’s social media accounts to promote NCP
  • Provides program information and periodic status check-ins to volunteer groups; attends and helps coordinate events including providing program administrative assistance to NCP Block Captains, Business Improvement Associations (BIA’s), Community Policing Centres, and corporate groups.
  • Coordinates and co-leads City hosted cleanup events including meeting and interacting with the attending volunteers, ensuring safety procedures are followed during events, handing out and retrieving equipment, tracking metrics during the event 
  • Assists with coordination of NCP Kickoff and Recognition Events.

• General branch zero waste administrative duties:
  • Supports the Branch Managers and staff by completing administrative tasks associated with attendance records, driver’s records, vehicle renewals, performance reviews, journal and membership renewals.
  • Updates and maintains time entry spreadsheet and reconciles phone and Modo plan billing; coordinates mail-outs and distribution of program materials.                                                                                                                                            
  • Provides support for meetings including Outlook bookings, preparation of agendas and handouts, records and distributes minutes, and tracks action items.
  • Completes, circulates and files briefing notes; assists with formatting Council reports, presentations and letters over signature of senior staff and supports authors with SharePoint process and coordinating concurrence comments.
  • Assists project staff with periodic data compilation and entry using MS Office or other computer applications; assists with invoice payments, shopping cart requests, and completing statements of daily expenditures.
  • Assists with onboarding new hires such as coordinating new hire workstation and phone lines; manages branch hardcopy and VanDocs files; coordinates administrative aspects of branch training such as registrations, requests and training claim forms, tracking training history.
  • Updates and maintains branch safety, standard operating and employee orientation materials;
  • Development and ongoing management of the internal Solid Waste Programs branch Sharepoint site to ensure information shown are up to date;
  • Supports other branches in the Solid Waste Management & Green Operations Division with development of their internal Sharepoint sites;

• Outreach Programs Duties:
  • Drafts periodic newsletter to promote and sustain interest of NCP; coordinates review of draft content by other staff; tracks and reports social media metrics related to the newsletter;
  • Drafts social media content and graphics related to various solid waste programs, coordinates with Corporate Communications to publish content on the City’s social media accounts, maintains an annual schedule to keep track of posts and campaigns to be published on the City’s social media accounts ;
  • Reviews existing content on the City’s Solid Waste public webpages, drafts new content as required, coordinates review of content by other staff, and submits finalized contents to be published on the public webpages;
  • Assists in implementing new outreach programs led by other staff such as the zero waste ambassador program;
  • Attends in person outreach events to provide education to the public on waste reduction initiatives, including but not limited to recycling & reuse drop-off events, hosting tables at special events, etc;
  • Assists in identifying short and long term strategies/initiatives to reduce street litter, such as disposable masks and cigarette butts;
  • Acts as facilitator to assists other staff during online meetings and presentations
  • Participates in the Engineering Diversity and Inclusion (D&I) Program to assist in advancing diversity and inclusion in the Engineering Department; explores and seeks opportunities to increase diversity, inclusivity and equality in solid waste programs outreach and engagement with both internal and external stakeholders and the general public

• Other duties/responsibilities as assigned

Qualifications

Education and Experience:

• Completion of grade twelve supplemented by courses in accounting, MS Office, records management, or an equivalent combination of training and experience.
• Related clerical experience, experience in data entry and field experience including experience in dealing with the public, preferably in an education and outreach capacity is preferred

 Knowledge, Skills and Abilities:

• Working knowledge of SAP, VanMap and VanDocs
• Working knowledge of correct punctuation, grammatical usage and a good vocabulary for preparation of business letters, meeting minutes, reports and related correspondence
• Working knowledge of the principles and practices of office record keeping
• Working knowledge of conflict resolution and problem solving
• Proficient in the use of MS Office software including Word, Excel and Outlook
• Excellent organization and records management skills
• Excellent verbal and written communication skills;
• Ability to handle a large volume of work with accuracy and efficiency in an environment of frequent interruptions;
• Ability to maintain harmonious working relationships with co-workers
• Ability to confidently represent the City at public events
• Ability to provide accurate and thorough information to the public;
• Ability to work non-standard hours including evenings and weekends
• Ability to lift 25 to 50lb
• Ability to work outdoors in inclement weather
• Ability to work independently to prioritize and deal effectively with multiple tasks
• Ability to provide excellent customer service and create and maintain effective working relationships with internal and external groups
• Experience in public speaking and outreach to large group of audience is considered an asset;
• Knowledge of a second language is considered an asset;
• Knowledge about the City’s Zero Waste 2040 Plan is considered an asset;
• Experience using different online tools to create social media posts and campaign is considered an asset

Driver’s License and Record Checks:

• Applicant's transportation arrangements must meet operational requirements of the department.
• A current and valid BC Driver’s License with a safe driving record is preferred.
• The license must not include any restrictions that would affect the ability to legally and safely carry out job responsibilities

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

The City’s COVID-19 vaccination policy is currently suspended and as a result, vaccination against COVID-19 is not required at this time. However, should circumstances change and the City deem it necessary to re-introduce such policy, you may be required to provide proof of vaccination against COVID-19 in order to be eligible to continue performing your duties.

Business Unit/Department: Engineering Services (1300) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Regular Full Time 

Position Start Date: May, 2024 

Salary Information: Pay Grade GR-017: $31.66 to $37.20 per hour

Application Close: April 12, 2024