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Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. 
We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by: 

• Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted 
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs 
• Nurturing rich, long-standing relationships 
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs 

Is this role right for you? In this role you will:

• Build strong customer relationships and deliver excellent customer service 
• Uncover and solve customers’ needs 
• Explain complicated concepts simply 
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment 
• Demonstrate an eagerness to learn and determination to succeed 

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you: 

• Have strong customer service skills 
• Are willing to assist in a professional, friendly and efficient manner 
• Are available to work a flexible schedule 
• Have experience with conducting simple sales, proactive marketing calls and providing financial advice  
• Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options 
• Previous banking experience is a strong asset 

What’s in it for you?

• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers 
• A rewarding career path with diverse opportunities for professional development 
• An organization committed to making a difference in our communities– for you and our customers 
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development 
• A competitive compensation and benefits package

08/08/2024

Address:

171 East Liberty St, #106/108

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Takes a lead in proactively engaging with existing customers and prospects by providing needs-based assessments to grow loyalty and identify immediate / future opportunities.
• Engages customers to complete needs assessments that identify financial solutions and preferred banking channels while recommending tailored solutions addressing both sales and service needs (e.g. everyday banking, retail investments, lending solutions, home financing (including business-for-self applications)), and small business solutions).
• Offers clients advice and guidance on available digital and self-serve options with the goal of making banking easy, simple, and fast.
• Supports customer transactions needs based on customer traffic.
• Engages customers to grow BMO’s business by reaching out, generating appointments, and building new relationships within the community.
• Addresses questions and resolves issues raised through consumer credit audits and quality checks to ensure accurate data entry and lending application recommendations in compliance with legal and regulatory requirements and lending policies and processes.
• Applies the risk management framework to the portfolio to protect the Bank's assets and maintain the quality of the lending portfolio in compliance with requirements for the lending process and established yield, quality, diversification, and risk guidelines.
• Makes credit recommendations for personal lending transactions, including home financing, in accordance with sound credit granting principles and with the Bank’s policies and procedures.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall customer experience.
• Contributes to business results and the overall experience delivered.
• May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Escalates complex or unresolved customer situations to managers as required.
• Completes complex & diverse tasks within given rules/limits and may include  handling escalations from other employees.
• Analyzes issues and determines next steps.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
• Registration to sell investment products completed - as appropriate for the jurisdiction.
• Appropriate lending qualifications and designations.
• Working knowledge of personal and small business customer needs and solutions.
• Working knowledge of retail investments and lending products.
• Experience in financial services is an asset.
• Confident and experienced in the use of social media, tablets, Smart phones, online tools, and applications.
• Experience in a consultative customer service or sales role, with a drive to deliver a personal customer experience.
• Passionate commitment to helping our customers.
• Drive to deliver a personal customer experience.
• A focus on results and the ability to thrive in a consultative sales and team-based environment.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Specialized knowledge.
• Verbal & written communication skills - Good.
• Organization skills - Good.
• Collaboration & team skills - Good.
• Analytical and problem solving skills - Good.

$37,500.00 - $69,500.00

Application Close: 31/12/2024

NOTE: Applications / resumes received will be used to staff current and on-going requirements until December 31, 2024.

WHAT YOU NEED TO KNOW

• Language Requirement: Various language requirements. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.       
• Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction. Police record checks completed by a third-party company will not be accepted.  
• Driver’s License Requirement:  A valid Ontario unrestricted G class driver’s license (or provincial equivalent) with no more than 6 demerit points accumulated  
• Meet eligibility requirements for appointment as a Special Constable, which are:
  • Canadian Citizen or permanent resident of Canada
  • Lawfully eligible to work in Canada
  • At least 18 years of age
  • Not been convicted of a criminal offence or been convicted of an offence for which a pardon has been granted.
  • Proof of valid Standard First Aid Certificate and valid CPR-Level C
  • Must learn, meet and maintain Transit Special Constable Services standard in the use of oleoresin capsicum (OC) spray, baton and the use of force continuum
  • Candidates will be required to undergo physical fitness testing with the Transit Special Constable Recruiters. Candidates will be required to successfully complete the Ontario Police Fitness PIN test.
  • Candidates will also be required to undergo other investigations/checks to include:
    • Fingerprinting
    • Driver's licence history
    • Credit check
    • Background reference check
    • Written MMPI
    • Interview with Psychologist
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 

Application Close: 04/10/2024

Successful applicants meeting the employer’s qualification standard will be placed on an eligibility list in order of seniority. This list will be used to staff current and ongoing requirements for up to one year from the closing date of this competition.

WHAT YOU NEED TO KNOW

• Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates must meet language requirement for position upon hire.       
• The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.  
• Driver’s License Requirement:  This position requires the successful candidate to use their own transportation.  
• You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

Application Close: 08/10/2024

WHAT YOU NEED TO KNOW

• Language Requirement: Various Language Requirements       
• Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction. 
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 

Schedule: Friday – Monday 10pm - 8am

The Dispatch Planner is providing excellent customer service to the dedicated customer, while understanding and controlling costs. 

How You’ll Help

• Building and strengthening relationships with Drivers and the Customer addressing issues and concerns in a timely and efficient manner.
• Providing updates to the Customer with regard to route updates, schedule deviations, or other matters as scheduled and as required.
• Monitor driver schedules and delivery appointments on a daily basis; communicate schedule deviations, and contact delivery points to confirm or make alternate arrangements as required. 
• Coordinate resources effectively – schedule drivers and equipment to meet the customers daily delivery requirements, make alternate arrangements due to extenuating circumstances.
• Arrange equipment maintenance and service as required and communicate accordingly.  
• Maintain internal dispatch system in as close to real time as possible
• Implement any new policies and procedures in regards to Drivers and/or fleet 
• Identify opportunities for improvement, contribute to the development of solutions and implement and communicate accordingly
• Contribute to the development of customer facing and internal KPIs and drive efficiencies with both internal and external stakeholders. 
• Maintain current daily reporting
• Other related duties as may be required. 

Your Skills & Experience: 

• Post secondary training preferably in business, logistics, or customer service 
• A suitable combination of education and experience may also be considered
• Minimum of two years’ experience in a demanding customer service or related role, preferable in the transportation industry.
• Previous operational experience in the transportation industry is an asset. 
  • Advanced communication skills, verbal and written
  • Solid computer skills, including accuracy and experience with web based program and MS products - Excel in particular; knowledge of AS400 a definite asset
  • Exceptional customer relationship skills, including the ability to balance the needs and demands of both internal external customers.
  • Strong conflict resolution skills
  • Able to work effectively in a busy and deadline driven environment
  • Ability to champion business needs in a collaborative manner both internally and externally.
  • Results focused

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

Job Summary
The Finance Specialist primarily analyzes and interprets financial data and identifies trends used by senior managers to make strategic company decisions. This position works on multiple reports simultaneously, focusing on details while finding creative ways to tackle big picture challenges. And collaborates with Operations and Non-Operations partners across the country to consult on planning and reporting.

Responsibilities:

• Researches and interprets financial data to ensure leaders have the most up to date and reliable information to help make the best possible decisions.
• Research requested expenses and project trends for staff, division, business, and center managers to ensure operation within budget guidelines.
• Assists in performing variance analysis of actual versus planned data to identify areas where targeted projections are not being obtained.
• Audits areas of concern (e.g., unusual cost, overtime hours, etc.) to ensure proper reporting occurs.
• Gathers and analyzes preliminary data for management team to help determine strategic direction for communicating information to the regions and districts.
• Oversee month end activities.  Coordinate with operations and accounting to ensure accruals and costs are validated before the books are closed.
• Assist in completion of business plan for district expenses.
• Create weekly or monthly reports for discretionary expenses.
• Run P&L driven projects that will promote revenue initiatives and cost saving opportunities.
• Automate business processes to increase efficiency.
• Implement process improvements on areas identified as concern/risk from a compliance or cost perspective.
• Create best-practice reports based on data visualization, trend analysis using Power BI, Excel Macros etc.

Qualifications:

• Bachelor's Degree or International equivalent - Preferred
• Bachelor’s Degree or International equivalent in Accounting, Business Administration, Finance, Economics, or related field - Preferred
• Experience demonstrating proficiency with Microsoft Office Suite Products (Excel and Access) and Power BI

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates should have experience of 1 to less than 2 years’
Credentials: Provincial or Territorial Commercial Vehicle licence (Class 4 or E)
Security and safety: Criminal record check

Physical Requirements:

• The candidates should be able to work under pressure and in a fast-paced environment
• The candidates should be able to work with attention to detail
• The candidates should be able to sit for extended periods
• The candidates should be able to handle weight Up to 23 kg (50 lbs)
• The candidates should be able to handle heavy loads

Other Requirements:

• The candidate should be organized, and reliable
• The candidates should have excellent oral communication, and be able to work as a team player

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorized (Work Permit) to work in Canada
• If Candidates unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to report delays, mechanical problems and accidents
• The candidates should be able to load and unload vehicle
• The candidates should be able to complete logbooks and reports
• The candidates should be able to communicate with passengers, dispatchers or other drivers using two-way radio systems
• The candidates should be able to perform pre-trip, en route and post-trip inspection and oversee all aspects of vehicle

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through below mentioned details.

By email
[email protected]

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates don’t need standard educational qualifications
Experience: Candidates don’t need experience, training will be provided

Location: 2970 Swimming Pool Road Upper, La Salette, ON N0E 1H0
Shifts: Flexible Hours

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorized (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Benefits:

• The candidates will get as per collective agreement

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through below mentioned details.

By mail
2887 Regional Road #37
RR#1 La Salette, ON
N0E 1H0

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience: Candidates should have experience of 1 to less than 2 years’
Computer and technology knowledge: Electronic mail, Spreadsheet, MS Excel, MS Office, MS Outlook, MS PowerPoint, MS Windows, MS Word

Location: 705 Progress Avenue, Scarborough, ON M1H 2X1
Shifts: Day, Evening, Night, Weekend, Shift, Overtime, On Call, Flexible Hours, Early Morning, Morning

Physical Requirements:

• The candidates should be able to work under pressure in a fast-paced environment
• The candidates should be able to work in tight deadlines with attention to detail
• The candidates should be able to handle large workload

Other Requirements:

• The candidates should be dependable, flexible, organized, reliable, and judgmental
• The candidates should have interpersonal awareness, excellent oral communication, excellent written communication, efficient interpersonal skills, and be able to work as a team player

Responsibilities:

• The candidates should be able to review, evaluate and implement new administrative procedures, delegate work to office support staff
• The candidates should be able to establish work priorities and ensure procedures are followed and deadlines are met, carry out administrative activities of establishment
• The candidates should be able to administer policies and procedures related to the release of records in processing requests under government access to information and privacy legislation, co-ordinate and plan for office services such as accommodation, relocation, equipment, supplies, forms, disposal of assets, parking, maintenance and security services
• The candidates should be able to assist in the preparation of operating budget and maintain inventory and budgetary controls
• The candidates should be able to assemble data and prepare periodic and special reports, manuals and correspondence, oversee and co-ordinate office administrative procedures

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.

By Email:
[email protected]

By mail:
705 Progress Avenue suite 108
Scarborough, ON
M1H 2X1