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The Warehouse Associate’s position is a physical fast-paced and labor-intensive role within a warehouse environment that involves sorting/stocking packages as well as loading and unloading them into and out of UPS package delivery vehicles and trailers.

Job Type: Part-Time - Permanent

Work Location: 2900 Steeles Avenue West Concord ON L4K 3S2.

Workdays: Monday to Friday

Shift Duration: 6:30PM to 11:30PM (3-5 hours per day)-Flexibility required with Start & Finish times

**Applicants must be able to work 25 hours per week**

• Load and unload packages into package delivery vehicles and trailers
• Learn and properly execute company-established package handling methods
• Sort and stock packages based on postal codes

• Ability to lift up to 70 lbs. (35kg)
• Full availability to work Monday to Friday (all five days of the week)
• Ability to read and memorize postal codes
• Comfortable working in a fast-paced and physically demanding environment
• Comfortable working inside truck trailers and package delivery vehicles
• No Warehouse experience required

• $17.80/hr ($17.30 + an hourly bonus of .50) and automatic progression as per the existing Union Collective Agreement.
• Tuition reimbursement of up to $6000 per year
• Health and dental benefits after one year of service
• 2 weeks of paid vacation after one year of service
• Immediate access to UPS ‘Employee Discounts’ upon hiring
• Paid training
• Opportunity for advancement within a Fortune 100 Company
• Free parking

• Exposed to changing temperatures while working in a warehouse environment.

UPS Canada is a diverse and equal opportunity employer. Please advise our HR representatives if workplace accommodation is needed. Thank you for your interest in UPS Canada.

UPS Package Drivers deliver and pick up packages from residential and/or commercial properties. This role involves driving, continual lifting, lowering, and carrying packages in a physical, fast-paced environment. Drivers practice safe transportation methods while traveling to and from destinations, ensuring the best customer service through efficiency and dedication.

Job Type: Full-Time

Workdays: Monday to friday (Flexibility required)

Work Location: 14th Avenue, 101 Unit 3&4, Hanover, ON N4N 3W1

Shift Start: 9:15 AM - 5:15 PM (Flexibility with Start and Finish time required)

Wage: $17.30/hr

KEY RESPONSIBILITIES AND DUTIES:

• Deliver and pick up UPS packages efficiently and effectively.
• Learn and properly execute UPS safe and defensive driving methods.
• Assist with loading and unloading trucks as required.
• Record, track, and maintain information about delivered packages.
• Comply with UPS appearance guidelines by wearing the company-provided vest and uniform.

REQUIREMENTS:

• Ability to lift up to 70 lbs. (32kg) unassisted. Typical package weight ranges from 25-35 lbs.
• Ability to work in a fast-paced environment
• Proficiency in navigating and finding locations using maps, GPS devices, and map books
• Available to work Tuesday through Saturday/ and some Mondays
• Possession of a valid Ontario G driver’s license
• Clean Driver's Abstract confirming: A) No at-fault accidents within the last 3 years & no more than 2 violations for the previous 3 years period. B) No traffic violations within the last 12 months and 5 Demerit Points for the previous 3 years
• Strong customer service skills  

COMPENSATION:

• HOURLY WAGE: $17.30/hr
• Union Collective Agreement -$35.78 per hour after seniority plus 48 months of service.
• Overtime
• Weekly Pay
• 2 weeks of paid vacation after one year of service
• Vision, health and dental benefits after one year of service
• Immediate access to UPS ‘Employee Discounts’ upon hiring
• Paid training
• Free Onsite Parking
• Opportunity for advancement within a Fortune 50 Company

As a member of the BGIS SCS Support Team, you will demonstrate a superior commitment to meeting customer needs by providing prompt and accurate responses to client requests to ensure all aspects of the contract are being fulfilled, with an emphasis on quality control & striving to exceed client expectations. 

KEY DUTIES & RESPONSIBILITIES

Functioning as a core member of the Support team and reporting to the Customer Service Coordinator the Customer Service Representative will:

• Be the first line of communication for our customers, as such a positive attitude and “can do” attitude are paramount
• Greet customers warmly and make every customer feel like they are our number one client
• Ensure client's expectations are met, resolving issues quickly, and being proactive with client needs and requirements
• Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; explaining and deploying the best solution to solve the issue; expediting correction or adjustment; following up to ensure resolution
• Place, follow up and close work/supply orders according to established procedures
• Keep accurate records of discussions or correspondence with customers
• Prepare service reports by collecting and analyzing customer information
• Build and maintain relationships with new and existing accounts
• Identify trends and patterns of client issues or work systems, initiate improvement or escalate to appropriate person
• Provide general administrative and reception backup support
• Work as a team player with fellow staff members to optimize productivity
• Represent the company and what we stand for
• Other duties as assigned

KNOWLEDGE & SKILLS

• Demonstrated customer service skills
• Bilingual - English and French a must
• Ability to communicate effectively verbally and in written format with both internal and external stakeholders at all levels
• Professional, courteous, approachable manner with a "can-do" attitude
• Good computer/data entry skills and knowledge of Microsoft Office Software 
• Ability to work in a fast paced environment to accomplish multiple goals
• Excellent time management and problem solving skills/ must adhere to tight deadlines/respond quickly to situations/be able to effectively execute solutions
• Self-disciplined and accountable with strong interpersonal skills
• Ability to work independently and as a team
• Ability to multi-task, prioritize work effectively and meet multiple deadlines
• Effective attention to detail and a high degree of accuracy
• Demonstrated ability to deal with change, make decisions and implement creative solutions
• Post-secondary education in a related field or commensurate work experience 
• Past customer service and/or sales experience is preferred

Overview

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Overview

Overview