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The Outside Sales Representative maintains strong customer relationships with existing customers while developing new customer potential by offering professional, effective and efficient solutions. The incumbent promotes and sells existing and new products to meet branch sales objectives and achieve sales results.

What’s in it for you?

• Full health care benefits starting day one. 
• Career development and training opportunities
• Comprehensive benefits with premiums fully paid for by the company for the “Core” package.
• Life insurance, disability and wellness programs
• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
• Paid vacation and sick time and day off on your birthday!
• Bonus programs that include annual performance and profit sharing
• Employee discounts on top brands of plumbing and HVAC/R products
• Education reimbursement for employees
• Employee referral program
• Safety shoe reimbursement

What you will do:

• Communicates with existing customers to secure continuing sales and maintain strong customer relationships;
• Optimizes the existing customer base by promoting and selling existing and new products and services to our customers;
• Offers professional, effective and efficient solutions to customer inquiries;
• Provide quotations, technical support, literature, and other support/materials for customers;
• Develops new customer potential by examining market opportunities and potential customer needs, tailoring products and services, and selling solutions to potential customers;
• Providing direction, training, coaching and leadership to branch employees;
• Communicates customer concerns on inventory and delivery so that customer loyalty is maintained and patterns continually evolve with customers changing requirements;
• Participates in setting branch sales objectives and is accountable for achieving sales results (revenue, gross margin, account targets and monthly sales quotas);
• Advises the branches of pricing competitiveness to achieve margin expectations while, at the same time, ensuring flexibility in gaining large volume and/or new customer accounts
• Pro-actively communicates with Branch management on all aspects of customer alliances ensuring customers and branch expectations are met in a manner consistent with contract terms and any issues are immediately addressed;
• Provides feedback and recommendations on new products, services, and market conditions to customers, and branch management
• Participates in trade shows, training and associated product meetings where appropriate

What you will bring:

• A minimum of five (5) to seven (7) years experience in a similar role, preferably within the wholesale distribution industry
• Demonstrated ability to lead and build a successful team;
• Knowledge of Plumbing/HVAC industry products is required;
• Demonstrated sales and cold-calling experience, ideally within the industry;
• Consistently meeting deadlines within a fast paced work environment and works effectively within time constraints
• Strong ability to work independently to efficiently manage the assigned territory and accounts;
• Ability to develop and maintain strong relationships;
• Demonstrated initiative with the ability to work in a collaborative team based environment;
• Highly organized in prioritizing work and multi-tasking;

Salary Range: $70,000 - $75,000

Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications. 

Please note: This position requires the result of a satisfactory criminal record check.  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

The Organizational Change Specialist, reporting to the Manager, Change & Enablement will lead organizational change support for a variety of projects, both new and existing. They will do this while working closely with stakeholders and project team members to create and execute change strategies/plans that maximize employee adoption and minimizes disruption/ resistance for project-based changes.

The Job Advertisement Template - General will also assist with the development, creation and execution of communications and training plans, as well as assess change impacts and prepare risk mitigation tactics.

This is a remote position that may require occasional travel to our corporate office in Fredericton and Hartland, New Brunswick.

How You’ll Help:

Strategy Development & Stakeholder Engagement
•    Collaborating with stakeholders to understand organizational goals and objectives.
•    Developing change management strategies and plans to support the implementation of organizational changes.
•    Conducting impact assessments to identify potential risks and challenges associated with change initiatives.
•    Assists with the sustainment/Business as Usual model (Super User Model)
•    Engaging, guiding, and coaching key stakeholders, including leadership, sponsors, and change champions, on OCM best practices.
Change Implementation & Support:
•    Collaborating with project teams to integrate change management activities into project plans.
•    Coordinating and supporting the execution of change initiatives across different departments or teams.
•    Tailoring communication materials and key messages to effectively engage and inform stakeholders throughout their change journey.
•    Creates and presents Change Plans 
•    Build detailed plan for the support network (ex: SMEs, Super Users, etc.) and ensure support net-work individuals are identified from all required areas.
•    Prepares materials for the onboarding, kick off, touch points, demos, etc. for all identified functional support network members. 
•    Partner with our Marketing and Communications department to provide communications support through the creation, editing and execution of communications as per the communication plan

Training and Resource Development:
•    Assessing the impacts of change on different stakeholder groups and supporting the identification of training requirements.
•    Coordinating the build of appropriate training and resources to meet the unique needs of team members.
•    Monitoring and evaluating the effectiveness of training programs and making necessary adjustments.
•    Assists in Training Logistics and Trainer Selection

Your Skills & Experience:

•    Relevant post-secondary education, such as Business, Communications, Organizational Development, Adult Education or Human Resources, or a combination of education and experience will also be considered.
•    Prosci® certification or equivalent certification from accredited institution is considered an asset 
•    2-5+ years related experience in Organizational Change Management or a supporting perspective project environments in a communications, training or analysis capacity
•    Experience working on large & small scale projects is considered an asset 
•    Experience applying and/or knowledge of change management principles, methodologies and tools is considered an asset
•    Experience facilitating and guiding group workshops of various sizes and audience makeups.
•    Acute business acumen and understanding of organizational issues and challenges.
•    Highly Organized with the ability to support team members
•    Ability to work well independently as part of a virtual team.
•    Ability to establish and maintain strong relationships with stakeholder and project team members.
•    Strong proficiency in MS Office
•    Exceptional communication skills – both written and verbal
•    English required, French is considered an asset
•    Able to work independently while ensuring alignment with team members
•    Subject to a criminal background check prior to employment
•    Up to 10 percent travel may be required. 
•    Busy office environment with extensive computer work and handling of documentation
•    May be required to visit other locations, including offices, terminals, maintenance shops, etc.  
•    This position is a hybrid position that will be based remote with the expectation of scheduled office work times throughout the year

The Customer Care Representative works closely with various internal and external contacts to effectively and efficiently respond to customer inquiries and requests, provides exceptional customer service through each customer interaction and all contact channels: phone, email, chat, fax, and web. 

How You’ll Help: 

• Be logged in and ready to respond to the queue on time at the beginning of each shift, after scheduled breaks, and throughout the scheduled shift. 
• Multitask between emails and inquiries via web chat simultaneously 
• Open and maintain cases within Sales Force based on all customer inquiries/interactions via phone or e-mail. 
• Collecting and processing customer credit card transactions 
• Respond to customer inquiries by phone, email, or chat in a timely, accurate, and professional manner.  Seeks answers from the supervisor when unsure, in order to provide the customer with an accurate response. 
• Be aware of applicable KPIs and work diligently to meet or exceed, including time to answer, time on call, etc.   
• Work with other members of the team to improve individual and team performance. 
• Other related duties as may be required. 

Your Skills and Experience: 

• Minimum high school education 
• Call center/customer service training a strong asset 
• Training in conflict resolution/mediation an asset 
• Previous experience in a call center or customer service role is a strong asset, preferably in the transportation or logistics industry 
• Positive and professional customer service skills, including an appropriate sense of urgency and genuine interest in resolving customer concerns and/or requests. 
• Advanced communication skills, both verbal and written.  Bilingual skills in French (verbal and written) a strong asset 
• Excellent computer skills, including MS Office; previous experience with Sales Force, TruckMate and Cisco a strong asset.  
• Excellent keyboarding skills, both speed and accuracy 
• Ability to multitask efficiently 
• Advanced problem solving skills 
• Ability to say “no” or deliver unfavorable information in a positive and professional manner.   
• English 
• French a strong asset  
• Individual contributor

Job Summary: As a member of the BGIS Sustainable Cleaning Solutions Team, you will be generally responsible for cleaning in a designated zone with an emphasis on quality control, health and safety & striving to exceed client expectations. 

Key Responsibilities: Functioning as a core member of the operational team and reporting to the Manager/ Supervisor as a Cleaner you may be required to perform some of the following tasks as required by the Manager/Supervisor and needs of the client:

• Clean floors by sweeping, scrubbing, or vacuuming
• Dry/wet mop (wash/scrub) and polish hard surface floors. (The washing/scrubbing of floors is done with handheld or auto scrubbers. In large open applications, automatic equipment may be used to perform these functions) 
• Strip and finish hard surface floors manually or with power equipment when required 
• Dry/wet mop (wash/scrub) and polish hard surface floors including washroom floors. (The washing/scrubbing of floors is done with handheld or walk behind buffing machines. In large open applications, automatic equipment may be used to perform these functions) 
• Transport garbage from drop points to garbage bins or compactor 
• Transport maintenance machinery, where necessary, between floors and job sites 
• Cleans and stores equipment and machinery used
• Cleans glass areas requiring ladders, scaffolding or other extension equipment to reach. 
• Cleans washroom floors including stripping and finishing 
• Cleans stairwells and elevator cabs where ladders are required 
• Loads and unloads supplies and replenishes cleaning solutions
• Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures
• Other duties that management may assign 
• Strip, seal, finish, and polish floors
• Strip and finish hard surface floors manually or with power equipment when required 
• Steam clean or shampoo carpets 
• Notify managers concerning the need for major repairs or additions to building operating systems
• Mix water and detergents in containers to prepare cleaning solutions, according to specifications
• Strip, seal, finish, and polish floors
• Steam clean or shampoo carpets
• Remove snow and debris from sidewalks, driveways, or parking areas, using snowplows, snow blowers, or snow shovels, or spread snow melting chemicals.

Job Requirements:

• Experience in performing various cleaning, housekeeping and maintenance activities in an institutionalized environment.
• Experience in using floor maintenance machines, cleaning equipment, materials and solutions.
•  Knowledge of the Occupational Health and Safety Act and the provisions that apply to this work including WHMIS.
• Ability to lift, push and pull heavy items as well as climb ladders.
• Excellent interpersonal skills with the ability to maintain cooperative working relationships with staff, clients and the general public.
• Ability and willingness to work weekends, holidays and shifts as assigned as well as work in multiple locations.
• Ability to follow verbal and written instructions, prepare and maintain manual and electronic records.

Licenses and/or Professional Accreditation

• Must meet security clearance requirements, where applicable
• Must have a valid Class G license (may be required)

Physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must occasionally lift and/or move up to 25 pounds.

Position's anticipated start date: 2025-01-27 

Possible schedule/FTE: Minimum hours are guaranteed at 45 hours bi-weekly

Classification: CUPE 3728
Salary/Rate of pay: $37.56

Application deadline: 2024-12-27 
Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute. 

Salary/Rate of pay: $25.1308

Application deadline: posted until filled 
Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

• Location: 125 Whiting Road, Fredericton, NB E3B 5Y5, Canada

To ensure timely delivery of packages to predetermined customers on specific routes, reviewing orders prior to delivery, load/unload vehicle and provide exceptional customer service to our client base.

Flexible shift opportunities (min and max hours, days of work parameters will be determined based on business requirements).

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Post Secondary:

- High school diploma/educational equivalent.

Professional accreditation/certification:

- Have a valid driver’s license or provincial graduated license.

Related Experience Requirements

Minimum number of years required for entry to this job

- None

- One (1) year customer oriented business experience preferred

Amount of time required to learn or adjust to the job

- 3 months

Other specific mandatory experience requirements

- In the province of Quebec, must be bilingual (French and English)

Technical Skill Requirements

Solid knowledge of the following:

Must achieve minimum threshold on mandatory pre-placement driver assessment training

Ability to successfully complete all basic and re-currency training

Ability to lift 70 lbs

Some knowledge of Federal Express Canada operations an asset.

Interpersonal Skill Requirements

Good interpersonal and communication skills.

Good time management and organizational skills

Excellent customer service skills

Ability to multitask, handle stress and work in a highly pressured environment

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Post Secondary:

- High school diploma/educational equivalent.

Professional accreditation/certification:

- Must have a valid full G license / Class 5 driver's license.

Related Experience Requirements

Minimum number of years required for entry to this job

- None

- One (1) year customer oriented business experience preferred

Amount of time required to learn or adjust to the job

- 3 months

Other specific mandatory experience requirements

- In the province of Quebec, must be bilingual (French and English)

Technical Skill Requirements

Solid knowledge of the following:

Must achieve minimum threshold on mandatory pre-placement driver assessment training

Ability to successfully complete all basic and re-currency training

Ability to lift 70 lbs

Some knowledge of Federal Express Canada operations an asset.

Interpersonal Skill Requirements

Good interpersonal and communication skills.

Good time management and organizational skills

Excellent customer service skills

Ability to multitask, handle stress and work in a highly pressured environment

Additional Details:Saturdays 7:30 AM

This is an interview position.


To ensure timely delivery of packages to predetermined customers on specific routes, reviewing orders prior to delivery, load/unload vehicle and provide exceptional customer service to our client base.

Flexible shift opportunities (min and max hours, days of work parameters will be determined based on business requirements).

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Post Secondary:

- High school diploma/educational equivalent.

Professional accreditation/certification:

- Have a valid driver’s license or provincial graduated license.

Related Experience Requirements

Minimum number of years required for entry to this job

- None

- One (1) year customer oriented business experience preferred

Amount of time required to learn or adjust to the job

- 3 months

Other specific mandatory experience requirements

- In the province of Quebec, must be bilingual (French and English)

Technical Skill Requirements

Solid knowledge of the following:

Must achieve minimum threshold on mandatory pre-placement driver assessment training

Ability to successfully complete all basic and re-currency training

Ability to lift 70 lbs

Some knowledge of Federal Express Canada operations an asset.

Interpersonal Skill Requirements

Good interpersonal and communication skills.

Good time management and organizational skills

Excellent customer service skills

Ability to multitask, handle stress and work in a highly pressured environment

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Post Secondary:

- High school diploma/educational equivalent.

Professional accreditation/certification:

- Must have a valid full G license / Class 5 driver's license.

Related Experience Requirements

Minimum number of years required for entry to this job

- None

- One (1) year customer oriented business experience preferred

Amount of time required to learn or adjust to the job

- 3 months

Other specific mandatory experience requirements

- In the province of Quebec, must be bilingual (French and English)

Technical Skill Requirements

Solid knowledge of the following:

Must achieve minimum threshold on mandatory pre-placement driver assessment training

Ability to successfully complete all basic and re-currency training

Ability to lift 70 lbs

Some knowledge of Federal Express Canada operations an asset.

Interpersonal Skill Requirements

Good interpersonal and communication skills.

Good time management and organizational skills

Excellent customer service skills

Ability to multitask, handle stress and work in a highly pressured environment

• Location: 125 Whiting Road, Fredericton, NB E3B 5Y5, Canada

Additional Details:Saturdays 7:30 AM

The Support Desk Administrator is a Hands-on, functional contributor to the daily administration, follow-up, and streamlining of Support Desk processes, using the Day & Ross Service-Now application.

Works closely with the IT Support Team Leads to audit, identify issues, analyze potential improvements, recommend, and implement appropriate changes.

How You'll Help:

• Daily maintenance of the Day & Ross Service-Now application, including the coordination and administration of tickets.
• Daily audit and monitoring of Support Desk tickets; keep users informed of progress through to resolution.
• Incident management including running and analyzing daily Service-Now reports and working with various stakeholders to create action plans to implement resolutions and close open tickets.
• Request management, including prioritization, assignment, and fulfillment of requests.
• Perform ticket audits; maintains data from reports for analysis.
• Track and benchmark various IT metrics to ensure Day & Ross standards are set and maintained within industry standards.
• Develop and enhance user-friendly and valuable reports.
• Key contact for external auditors on practices and performance measures utilized within the Support Desk Service.
• Use data and information from audit report to identify process improvements;
• Work with IT Support Team Leads to analyze processes and improvements, enhance reporting, recommending and contributing to the implementation of process changes.
• Generate report requirements for Business Intelligence troubleshooting and problem solving.
• May be required to assume responsibilities within other aspects of the Service-Now application.
• Other duties related to Support Desk Administration as may be required.

Your Skills & Experience:

• Post-secondary education in IT or related program.
• Minimum of two years’ experience working in an IT support role.
• Experience with Service-Now Service Desk Software an asset.
• Adept PC skills in a Windows environment.
• Skilled in Microsoft Office and the ability to prepare solid reports using MS Office.
• Strong trouble shooting and problem solving skills.
• Exceptional customer service skills
• Highly organized with the ability to multi task and prioritize work.
• Communication skills, verbal and written, including the ability to explain technical issues to non-technical people and to identify useful data and trends for reporting.
• Process and improvement driven.
• Champion for improvement and change management.

The Manager, Flatbed Logistics is accountable to participate, oversee, direct and manage the movement of loads to ensure results are in line with the strategic direction of the Flatbed team. This individual will drive major efficiency improvements and champion the strategy for maintaining and adding new growth for the Flatbed business.

How You'll Help:

• Working with the Team, ensure that, as the company grows, operations capabilities meet or exceed all customer and corporate requirements for unit cost, service quality and responsiveness.
• Planning/ pricing of Flatbed loads to meet budget goals on revenue and margins
• Work closely with next level up Manager on operational plans, goals, and contributing to future innovations.
• Provide daily guidance to staff, to ensure alignment with operational and customer expectations.
• Develop a culture of safety, professionalism and service excellence in all areas of operations. Maintain policies and procedures to ensure compliance with Federal and Provincial transportation requirements.
• Ensure that all incidents (such as personal injuries; transportation collisions; spills etc) are promptly reported, documented, root causes identified and corrective/preventative measures implemented.
• Work closely with Flatbed Operations and Carrier Services to ensure we have reputable carriers on our roster.
• Provides mentoring and guidance to reporting team members and other employees. Establishes individual objectives, conducts performance appraisal reviews, recommends salary action, and implements succession planning. Oversees and manages professional development to support leadership development.
• Utilize superior communications skills to motivate staff and develop effective peers, managers and clients.
• Lead, develop direct, implement and oversee a strategy and can react to opportunities of growth.
• Provide daily guidance to team to ensure alignment with department strategy.
• Establish and implement a framework for the ongoing measurement of performance in all areas of accountability as well as the regular evaluation of performance against key performance criteria.
• Create and maintain a climate of leadership growth in support of the company's core values and philosophy. 
• Develop, implement and track on a monthly basis, an operational "dash board" for visual understanding of performance against plan elements.

Your Skills & Experience:

• Completion of secondary education
• Post-secondary education in Business or Office administration, an asset  
• A suitable combination of education and experience may be considered
• 2 years’ experience in office administration, transportation or related field
• A suitable combination of education and experience may be considered
• Proficient in MS Outlook, Excel & Word; – an asset; must possess the aptitude for learning new programs
• Strong communication skills including the ability to relay information (verbal and written) between several parties 
• Strong customer service focus and interpersonal skills
• Troubleshooting and problem solving skills, the ability to evaluate current situation, respond quickly to changing requirements, execute and escalate accordingly
• Strong organizational and time management skills, including the ability to work under pressure in a fast paced setting
• Ability to multitask and prioritize in a deadline driven environment; appropriate sense of urgency
• Ability to work independently and to collaborate with others to meet customer expectations.