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Senior Information Security Analyst Full-time Job

Day & Ross Inc.

IT & Telecoms   Fredericton
Job Details

The Senior SOC Analyst will be responsible to provide information security risk support to enable our business to make smart, risk-based decisions on technology and business investments that have a successful impact on that information security posture. This role will be important to deliver risk management support and advisory across the organization reporting directly to the Sr. Manager of Cybersecurity.

 

How You'll Help:

  • Develop and maintain repeatable and effective security incident response and/or threat management and/or network security management processes.
  • Establish consistent security incident response and/or threat management and/or network security management practices and measures within each participating department (build, document, train, manage deployment, etc.).
  • Lead and mentor Day & Ross IT and business stakeholders on security practices, specifically effective security incident response and/or threat management and/or network security management processes.
  • Lead the program to ensure the scope of change management governs security incident response and/or threat management and/or network security management processes as defined in standard operating procedures.
  • Ensure security incident response and/or threat management and/or network security management documentation is in line with the actual policies and procedures. 
  • Manage audit of change management, ensure necessary reporting and work with auditors to ensure audit compliance.
  • Lead or support (as required) the deployment delivery on projects/systems of low to high complexity.
  • Actively engages the external service providers that deliver the outsourced services to ensure maximum adherence to agreed service metrics, while aiming for improvement of service and staff performance, end-user satisfaction and collaboration among service providers.
  • Develop and maintain repeatable and effective security incident response and/or threat management and/or network security management processes.
  • Establish consistent security incident response and/or threat management and/or network security management practices and measures within each participating department (build, document, train, manage deployment, etc.).
  • Lead and mentor Day & Ross IT and business stakeholders on security practices, specifically effective security incident response and/or threat management and/or network security management processes.
  • Lead the program to ensure the scope of change management governs security incident response and/or threat management and/or network security management processes as defined in standard operating procedures.
  • Ensure security incident response and/or threat management and/or network security management documentation is in line with the actual policies and procedures. 
  • Manage audit of change management, ensure necessary reporting and work with auditors to ensure audit compliance.
  • Lead or support (as required) the deployment delivery on projects/systems of low to high complexity.
  • Actively engages the external service providers that deliver the outsourced services to ensure maximum adherence to agreed service metrics, while aiming for improvement of service and staff performance, end-user satisfaction and collaboration among service providers.

 

Your Skills & Experience:

  • University degree (computer sciences and/or engineering) highly desirable.
  • Must have a current CISSP or related advanced IT security certification.   
  • A broad knowledge of information security principles, and industry standards such as NIST, ISO 27002 and SANS-20. 
  • Will have minimum least eight years of IT work experience related to the service operations function in an environment similar in size and complexity.
  • Demonstrable and recent experience in leading Security Operations activities
  • Functional knowledge of common security certifications (i.e. ISO 27001, SOC1, and SOC2) and ability to glean significance from findings identified in these reports
  • Demonstrate knowledge with information security principles, and industry standards. Significant understanding of FAIR quantitative risk analysis, NIST, ISO/IEC series of standards, SANS-20 and COBIT 
  • Demonstrated experience in leading complex information Security design and deployment gained through 5-8 years of progressively more responsible work.
  • Knowledge of board range of security management tools inclusive of SIEM, network and vulnerability testing tools.
  • Broad knowledge across all areas of the Technology Architecture domain including Data Center, Data Storage Technologies, Virtualization, server platforms (Unix/Linux, Windows, AS400), Desktop, mobility solutions, monitoring/management, data protection, high availability/clustering, network (WAN/LAN/WLAN etc.), Security (Firewall, IDS/IPS, VPN etc.), etc.
  • Understanding of Information Security Technologies deployed (QRadar, Tenable, Microsoft Security, Cisco Security, zScaler)
  • Previous service deployment/delivery/service management experience
  • Experience presenting and explaining design and information security concepts to non-technical users.
  • Excellent written and verbal communication skills, including the ability to effectively communicate security- and IT risk-related concepts to technical and non-technical audiences.
  • Able to successfully prioritize and manage to completion multiple tasks and deliverables.
  • Excellent written and verbal communication skills, with experience presenting and explaining complex design, information security concepts and IT risk-related concepts to technical and non-technical audiences. 
  • Able to successfully prioritize and manage to completion multiple complex tasks and deliverables.
  • Act as security risk “ambassador” to both internal and external customers. Provide guidance and leadership to other risk management team members. Aptitude to understand business needs and deliver high-quality, prompt, and efficient service.

Senior Information Security Analyst

Day & Ross Inc.
Fredericton
  IT & Telecoms Full-time
The Senior SOC Analyst will be responsible to provide information security risk support to enable our business to make smart, risk-based decisions on technology and business invest...
Learn More
Nov 14th, 2024 at 12:13

Electrician Journeyperson - Roving Full-time Job

BGIS

Maintenance & Repair   Fredericton
Job Details

The Journeyperson Electrician holds a valid Certificate of Qualification issued by the province in which the work is performed and who has passed any examination which may be required. This role is responsible for operating facility systems; performing preventative and corrective maintenance, routine and on-demand services on facility mechanical and electrical equipment and systems for the assigned facility within the limits of company policy and trade certification. The Journeyperson Electrician is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection.

At this position level:

  • Operates facility systems
  • Performs preventative and corrective maintenance on facility mechanical and electrical equipment and systems
  • Trade certification or license of the following - required:
    • Journeyman level Electrical license

KEY DUTIES & RESPONSIBILITIES

Subject to legislative licensing requirements and company policy:

  • Performs work in accordance to established processes and practices
  • Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection
  • Performs regular facility, facility mechanical and electrical equipment and systems monitoring and inspection, preventative and corrective maintenance to ensure facility uptime objectives are met, uninterrupted client operation and asset integrity of assigned facility are maintained.
  • Provides observations about facility, facility mechanical and electrical equipment and systems conditions and deficiencies and provides recommendations for enhancement and repair.
  • Monitors assigned facility by conducting facility walkthroughs, mechanical and electrical equipment and system monitoring and inspection
  • Maintains, troubleshoots and repairs mechanical and electrical building systems and equipment within the limits of company policy and trade certification and oversees service providers.
  • Responds to routine and on-demand service requests and performs preventative and corrective maintenance on  facility mechanical and electrical equipment and systems  within the limits of company policy and trade certification
  • Manages work order life cycle progressing the work form dispatched through to complete and records resolution data within service maintenance management database.  Ensures work completed meets quality, contract response and all other requirements
  • Receives, tracks, monitors and reports status of maintenance and repair work within service maintenance management database.  Initiates documents to obtain formal approval of work required.
  • Assists in the implementation of preventative maintenance (PM) program.  Ensures that deficiencies are identified, recorded and escalated, and that related documents are maintained.
  • Participates in facility-related projects.
  • Ensures the manner in which work is performed is in compliance with corporate and legislated policies, procedures, practices and guidelines related to environmental, health and safety, fire protection and any other applicable requirements.
  • Maintains all assigned tools and arranges for repair and replacement where required 
  • Submits all expenditures on a timely basis  
  • Assists in enhancing tenant and customer satisfaction and maintaining positive relations through manner in which work is performed and services delivered.
  • Other duties as assigned

Work Requirements

  • Must be able and willing to work shifts, be available for on-call/standby and emergency call-outs as they arise.
  • Must strictly adhere to Health and Safety policies and processes including wearing required Personal Protective Equipment (PPE)

KNOWLEDGE & SKILLS

  • 3-5 years of facility operations and maintenance work experience
  • High school diploma plus trades training and certification or licensing
  • Advanced ability to adhere and to properly execute processes and practices relating to facility operations and maintenance
  • Advanced ability to maintain and repair mechanical and electrical building systems and equipment within the limits of certifications and policies
  • Advanced troubleshooting and resolution skills in order to determine and resolve building mechanical and electrical equipment and system issues
  • Current knowledge of fire, life, safety and building codes and standards and ability to research and apply related codes and standards
  • Possesses a strong environmental, health and safety mindset.  Ability to perform work in a safe manner
  • Strong client-service orientation along with a high sense of urgency
  • Effective communication skills for the purpose of data relay, exchange, feedback, and clarification

In addition:

  • Must be capable of obtaining appropriate  security clearance where required
  • Valid drivers’ license if required
  • Demonstrates an interest in completing, working towards or completed one or more of the following - preferred:
    • Building Systems Maintenance Certificate (SMC) Systems Maintenance Administrator (SMA) Systems Maintenance Technician (SMT)

Licenses and/or Professional Accreditation Trade certification or license in one or more of the following - required:

  •  Journeyman level Electrical license

Electrician Journeyperson - Roving

BGIS
Fredericton
  Maintenance & Repair Full-time
The Journeyperson Electrician holds a valid Certificate of Qualification issued by the province in which the work is performed and who has passed any examination which may be requi...
Learn More
Nov 8th, 2024 at 15:41

Shunt Driver Full-time Job

Day & Ross Inc.

Transportation & Logistics   Fredericton
Job Details

Schedule: 4 days on 4 days off 12 hour shifts. Rotating between days and night shifts. 

The Shunt Driver is responsible for ensuring proper, safe and timely handling of inbound and outbound trailers within the Terminal Yard. The successful candidate must ensure they maintain a clean work environment with a focus on proper handling techniques and safety. 

How You’ll Help: 

  • Move trailers to and from the dock doors. 
  • Park and organize equipment in the yard. 
  • Conduct a yard check, which includes recording trailer numbers, refer settings, fuel level, trailer contents or seal numbers. 
  • Conduct reefer check including unit number, reefer settings and fuel level.  
  • Seal trailers and verify required. 
  • Ensure yard is clean and operated in a safe manner. 
  • Assist Line haul and P&D Drivers with locating, positioning and other equipment requirements. 
  • Assist on Dock regularly. 
  • Report any incidents of safety violation or security breaches. 
  • Other related duties as may be required. 

Your Skills and Experience: 

  • Previous Transportation or operational experience is preferred; at least 1-year experience driving a shunt truck is preferred.  
  • Class 1 license preferred but not necessary with applicable experience. 
  • Self-motivated. 
  • Safety-minded. 
  • Communication skills – good. 
  • Able to work deadlines in high transactional environment. 
  • English, other languages considered an asset 
  • Able to work with little supervision 

Shunt Driver

Day & Ross Inc.
Fredericton
  Transportation & Logistics Full-time
Schedule: 4 days on 4 days off 12 hour shifts. Rotating between days and night shifts.  The Shunt Driver is responsible for ensuring proper, safe and timely handling of inbound and...
Learn More
Oct 31st, 2024 at 18:28

Administrative Assistant Full-time Job

UPS

Administrative Jobs   Fredericton
Job Details

This position calls on shipments that could not be delivered. Resolve COD, address and other issues that hinder the delivery of the shipment.

Job Type:Full-Time / Permanent

Workdays: Monday to Friday or Tuesday to Saturday (must be able to work ALL 5 days of the week)

Shift Hours: start at2AM or 10PM(must be able to work a minimum of 40 hrs. per week)

Shift Duration: 8 hours a day

Work Location: 900 Hanwell Road Fredericton, NB

Hourly Wage: $17.50

Key Responsibilities and Duties

  • Run Import Discrepancy reports and resolve discrepancies in a timely manner.

  • Run Warehouse Inventory reports and resolve discrepancies.  

  • Monitor Import Aged and send follow up emails to the outside brokers, UPS and others.

  • Run Import Aged Discrepancy reports, analyze the discrepancies and follow up as needed.

Requirements

  • Six (6) months of administrative /customer service experience - preferred

  • Computer skills: Microsoft Office (Word and Excel)

  • Typing proficiency of 40+ words per minute.

  • Strong verbal and writing communication skills.

UPS is a diverse and equal opportunity employer.  Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process.  If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.

Administrative Assistant

UPS
Fredericton
  Administrative Jobs Full-time
  17.50
This position calls on shipments that could not be delivered. Resolve COD, address and other issues that hinder the delivery of the shipment. Job Type:Full-Time / Permanent Workday...
Learn More
Oct 31st, 2024 at 15:00

Billing Coordinator Full-time Job

Day & Ross Inc.

Financial Services   Fredericton
Job Details

The Billing Coordinator is an expert in all job functions of the Billing Department. The Coordinator will facilitate the work amongst Billing Administrators and provide specialized support to the team.  The Billing Coordinator will be focused on increasing invoice quality by analyzing reporting to identify problem areas and implement corrective action.  With continuous improvement always in mind, the Billing Coordinator will be responsible to review and implement process improvement initiatives.  Must understand customer invoice requirements and provide custom invoice solutions as required. 

 

How You’ll Help: 

  • Provide daily support to Billing Administrators to ensure all job functions are getting completed in adherence to the Business Service Level Agreements 
  • Perform Billing Administrator job functions when required to support getting task (s) completed 
  • Analyze processes to improve overall effectiveness of the team 
  • Input other types of Billing (contract probills) unrelated to shipment movement  
  • Investigate and create Customer Deals and Invoice Audit rules in AS400 to meet customer/business requirements and improve invoice accuracy 
  • Regular communication with all levels of the organization to provide consistent feedback of areas that need improvement in order to improve invoice quality 
  • Investigate reoccurring invoice issues to get to the root cause.  Work with all levels of the business, as well as external customers to implement sustainable solutions 
  • Analyze and understand customer invoice requirements; offer standard invoice options when applicable, focusing on electronic solutions  
  • Work closely with customers and Sales to provide approved non-standard invoice options including updating customer web portals to provide accurate invoice details 
  • Handle escalated issues from Billing Administrators within established guidelines  
  • Exhibit leadership at all times, be accessible and approachable to all Billing Team members 
  • Maintain positive customer relationships, both internally and externally 
  • Other related duties as may be required 

 

Your Skills & Experience: 

  • Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience. 
  • Minimum one year experience in a Billing Department 
  • Excellent verbal and written communication skills 
  • Computer skills – accuracy, MS products including strong Excel skills; AS400 experience, an asset. Must possess the ability to learn new software 
  • Demonstrated interpersonal and customer relationship skills 
  • Strong analytical and problem solving skills, particularly numerical 
  • Detail orientated with the ability to work accurately in a high volume, fast-paced environment. 
  • English, other languages considered an asset 
  • Able to work with little supervision  

Billing Coordinator

Day & Ross Inc.
Fredericton
  Financial Services Full-time
The Billing Coordinator is an expert in all job functions of the Billing Department. The Coordinator will facilitate the work amongst Billing Administrators and provide specialized...
Learn More
Oct 28th, 2024 at 16:00

Intl Data Entry Operator Full-time Job

UPS

Administrative Jobs   Fredericton
Job Details

This position inputs and processes shipments internationally in accordance with UPS and local government policies.

Shift Time: Monday(night) - Saturday(morning): 10:00 PM - 6:30 AM - flexibility required with start and end times.

Key Responsibilities:

  • Perform checks on packages (check labels, packaging, invoices) and scan packages.
  • Keys data accurately within time specific deadlines into UPS systems
  • Checks and forwards legal documentation
  • Provides administrative support to Management team.
  • Good attention to detail


Qualifications:

  • Excellent communication skills - Must be able to read in English.
  • Must have an understanding of basic computer skills.
  • Typing speed of 40+ words per minute with 90% accuracy
  • Ability to work in a fast-paced environment.
  • Availability to work flexible shift hours.
  • Ability to lift up to 70lbs.

Compensation and benefits:

  • $17.30 per hour - 12 months’ merit increases (annual appraisal)
  • Extended Health & Dental benefits for employee and family: Effective 1st of the month following 3 months of service.
  • 2 weeks’ paid vacation after 1 year of service (3 weeks after 5 years, 4 weeks after 10 years, 5 weeks after 20 years, 6 weeks after 25 years)
  • 5 personal days and 8 sick days after 60 days’ initial probation
  • Weekly payments/direct deposit – every Friday

Intl Data Entry Operator

UPS
Fredericton
  Administrative Jobs Full-time
This position inputs and processes shipments internationally in accordance with UPS and local government policies. Shift Time: Monday(night) - Saturday(morning): 10:00 PM - 6:30 AM...
Learn More
Oct 23rd, 2024 at 17:28

Driver Approval Coordinator Full-time Job

Day & Ross Inc.

Transportation & Logistics   Fredericton
Job Details

Reviews and assesses new Driver and Broker Driver applications and responds accordingly.  Driver set-up upon approval and on-going coordination of Drug & Alcohol testing program in accordance with regulations and company policy.

 

How You'll Help:

  • Reviews Driver and Broker-Driver applications, including assessment of driver history and information provided, Driver Abstracts, and completion of reference checks within 3-day turnaround time.
  • Maintains up-to-date applicant file and all supporting documentation. 
  • Advises Broker Recruiter or Operations Manager when new candidates are approved for road test. 
  • Reviews completed road test results.
  • Responds to Driver and Broker-Driver applicants accordingly.
  • Sets up newly approved Drivers and Broker-Drivers in required systems and arranges all required training.
  • Manages relationships with third-party vendors, such as Drug & Alcohol testing companies.
  • Stays up-to-date on driver and industry regulations and training requirements.
  • Other related duties as may be required.

 

Your Skills & Experience:

  • Minimum completion of secondary education, preferably with post secondary education in administrative stream.  A combination of education and experience may also be considered.
  • Previous experience in an office environment and in the transportation industry are preferred.
  • People-oriented with strong customer service and relationship building skills
  • Strong computer skills, including proficiency in MS Outlook, Excel & Word and the aptitude for learning new programs. 
  • Strong written and verbal communication skills are essential, including the ability relay information between several parties.
  • Strong attention to detail
  • Ability to multi-task and prioritize in a deadline driven environment.
  • Strong organizational and time management skills, including the ability o work under pressure in a fast paced environment.
  • Ability to work independently and collaborate well with others

Driver Approval Coordinator

Day & Ross Inc.
Fredericton
  Transportation & Logistics Full-time
Reviews and assesses new Driver and Broker Driver applications and responds accordingly.  Driver set-up upon approval and on-going coordination of Drug & Alcohol testing progra...
Learn More
Oct 18th, 2024 at 18:56

Accounts Payable Coordinator Full-time Job

Day & Ross Inc.

Financial Services   Fredericton
Job Details

The Accounts Payable Coordinator is responsible for the payment of approved interline invoices in accordance with audit criteria and company policies.

 

How You'll Help:

  • Maintaining inboxes of incoming invoices to process 
  • Match invoices to purchase orders for payment 
  • Enter invoices into Coupa for approval 
  • Review and audit invoices for basic requirements including proper approvals for payment
  • Update Operations and vendors regarding payment inquiries
  • Liaise with Operations and Director-Vendor Management on Interline agreements
  • Identify issues and escalate as required (to action, update our SOP’s & to learn)
  • WCB reporting and provided updated clearance certificates of vendors and reconciliation of vendor spend per month.
  • Maintain signature templates and signing authority per approved by finance
  • Review and audit payments before release to vendor
  • Pull reports for broker pay to process deductions 
  • Other related duties as may be required

 

Your Skills & Experience:

  • Post-secondary education in accounting or business administration. (considered an asset) 
  • A suitable combination of education and/or experience may be considered
  • Minimum of one year experience in accounts payable or another computerized accounting function in a fast paced environment, preferably in the transportation industry.
  • A suitable combination of education and/or experience may be considered.
  • Experience in AS400 an asset.
  • Excellent computer skills including MS Office , specifically excel
  • Excellent communication (verbal and written) skills.
  • Strong interpersonal and customer service skills. 
  • Strong analytical and problem solving skills, particularly with numbers
  • Understanding of accounting gl’s and taxes is considered an asset
  • Detail orientated with the ability to work accurately in a high volume, fast paced environment. 

Accounts Payable Coordinator

Day & Ross Inc.
Fredericton
  Financial Services Full-time
The Accounts Payable Coordinator is responsible for the payment of approved interline invoices in accordance with audit criteria and company policies.   How You'll Help: Maintainin...
Learn More
Oct 16th, 2024 at 15:47

Truckload Specialist Full-time Job

Day & Ross Inc.

Transportation & Logistics   Fredericton
Job Details

Responsible for ensuring complete customer satisfaction by responding to customer calls, answering questions, and solving issues related to truckload orders. 

How You’ll Help

  • Maintain a healthy working relationship with assigned client base.
  • Communicate with the terminals to ensure continued on-time service.
  • Build customer trips in our Truck Mate system.
  • Schedule delivery appointments to increase “load & go”/direct delivery system.
  • Open and maintain cases within Sales Force based on all customer inquiries/interactions via phone or e-mail.
  • Answer general customer service inquiries related to truckload shipments.
  • Oversee truckload traffic flow for customers shipping full loads.
  • Complete daily tracking reports.
  • Other duties related to truckload customer service as may be required.

Your Skills & Experience: 

  • Minimum high school diploma; post-secondary education in business, logistics or administration is a strong asset.
  • An equivalent combination of education and experience may also be considered.
  • Previous customer service experience in the transportation industry is a strong asset. 
  • Advanced communication skills – both verbal and written.
  • Strong computer skills, particularly MS Office, Excel and Outlook, as well as web based products and an aptitude for learning new software.  Knowledge and /or experience with Truck Mate and Sales Force is a strong asset.
  • Accuracy in keyboarding and data entry.
  • Demonstrated customer service skills.
  • Strong conflict resolution skills.
  • Ability to manage deadlines and work independently in a fast paced, high transactional environment.
  • Analytical with strong problem solving skills.

Truckload Specialist

Day & Ross Inc.
Fredericton
  Transportation & Logistics Full-time
Responsible for ensuring complete customer satisfaction by responding to customer calls, answering questions, and solving issues related to truckload orders.  How You’ll Help Maint...
Learn More
Oct 16th, 2024 at 15:45

Food counter attendant Full-time Job

Tim Horton's

Tourism & Restaurants   Fredericton
Job Details

Overview

Languages

English

Education

  • No degree, certificate or diploma

Experience

Will train

On site

 Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

  • Package take-out food
  • Portion and wrap foods
  • Prepare, heat and finish simple food items
  • Serve customers at counters or buffet tables
  • Stock refrigerators and salad bars
  • Take customers' orders
 

Benefits

Health benefits

  • Dental plan
  • Disability benefits
  • Health care plan
  • Vision care benefits

Financial benefits

  • Group insurance benefits
  • Life insurance

Other benefits

  • Free parking available
  • Team building opportunities
  • Parking available

 

How to apply

1

By applying directly on Job Bank (Direct Apply) Help - Applying directly on Job Bank (Direct Apply)

  • You have successfully applied for this job through Job Bank!
  • You have successfully withdrawn your application for this job.

By email

[email protected]

By phone

204-729-1234 Between 08:00 a.m. and 04:00 p.m.

Online:

https://timhortonswestman.ca/ 

By mail

2534 Unit B Park Ave.Brandon, MBR7B 0S3

In person

10 Main St.Neepawa, MBR0J 1H0Between 08:00 a.m. and 04:00 p.m.

How-to-apply instructions

Here is what you must include in your application:

  • Cover letter

 

This job posting includes screening questions. Please answer the following questions when applying:

  • Are you currently legally able to work in Canada?
  • Do you currently reside in proximity to the advertised location?

Food counter attendant

Tim Horton's
Fredericton
  Tourism & Restaurants Full-time
  16.05
Overview Languages English Education No degree, certificate or diploma Experience Will train On site  Work must be completed at the physical location. There is no option to work re...
Learn More
Oct 15th, 2024 at 16:58

Administrative Assistant Full-time Job

UPS

Administrative Jobs   Fredericton
Job Details

The Administrative Assistant at UPS provides support with data entry for shipments. Communicates effectively, solves intermediate level problems, assists with basic research, and demonstrates time management skills. Other tasks could be assigned.

  • Location: 900 Hanwell Road Fredericton, NB

  • Workdays: Monday - Friday OR Tuesday - Saturday

  • Shift Structure: AM and or Overnight

  • Shift Start Times: 2AM or 10PM

  • Shift Duration: 8 hours

  • Hourly Wage: $17.50

Responsibilities:

  • General office duties (e.g., answers telephone, completes data entry, filing, etc.)

  • Reporting

  • Data analytics

  • Prepares and /or coordinates information for internal use and distribution

Qualifications:

  • Six (6) months of administrative /customer service experience - preferred

  • Strong communication skills.

  • Typing proficiency of 40+ words per minute.

  • Ability to thrive in a fast-paced, high-pressure environment.

  • Flexibility to work various shifts

UPS is a diverse and equal opportunity employer.  Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process.  If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.

Administrative Assistant

UPS
Fredericton
  Administrative Jobs Full-time
The Administrative Assistant at UPS provides support with data entry for shipments. Communicates effectively, solves intermediate level problems, assists with basic research, and d...
Learn More
Oct 14th, 2024 at 16:46

Customer Care representative Full-time Job

Day & Ross Inc.

Customer Service   Fredericton
Job Details

The Customer Care Representative works closely with various internal and external contacts to effectively and efficiently respond to customer inquiries and requests, provides exceptional customer service through each customer interaction and all contact channels: phone, email, chat, fax, and web. 

 

How You’ll Help: 

  • Be logged in and ready to respond to the queue on time at the beginning of each shift, after scheduled breaks, and throughout the scheduled shift. 
  • Multitask between emails and inquiries via web chat simultaneously 
  • Open and maintain cases within Sales Force based on all customer inquiries/interactions via phone or e-mail. 
  • Collecting and processing customer credit card transactions 
  • Respond to customer inquiries by phone, email, or chat in a timely, accurate, and professional manner.  Seeks answers from the supervisor when unsure, in order to provide the customer with an accurate response. 
  • Be aware of applicable KPIs and work diligently to meet or exceed, including time to answer, time on call, etc.   
  • Work with other members of the team to improve individual and team performance. 
  • Other related duties as may be required. 

 

Your Skills and Experience: 

  • Minimum high school education 
  • Call center/customer service training a strong asset 
  • Training in conflict resolution/mediation an asset 
  • Previous experience in a call center or customer service role is a strong asset, preferably in the transportation or logistics industry 
  • Positive and professional customer service skills, including an appropriate sense of urgency and genuine interest in resolving customer concerns and/or requests. 
  • Advanced communication skills, both verbal and written.  Bilingual skills in French (verbal and written) a strong asset 
  • Excellent computer skills, including MS Office; previous experience with Sales Force, TruckMate and Cisco a strong asset.  
  • Excellent keyboarding skills, both speed and accuracy 
  • Ability to multitask efficiently 
  • Advanced problem solving skills 
  • Ability to say “no” or deliver unfavorable information in a positive and professional manner.   
  • English 
  • French a strong asset  
  • Individual contributor 

Customer Care representative

Day & Ross Inc.
Fredericton
  Customer Service Full-time
The Customer Care Representative works closely with various internal and external contacts to effectively and efficiently respond to customer inquiries and requests, provides excep...
Learn More
Oct 9th, 2024 at 15:56

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