All jobs within 50 km around Guelph

09/04/2024

Address:

90 Weber Street

This is a Monday to Saturday branch

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Identifies customer needs and initiates referrals to BMO colleagues.
• Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
• Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
• Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes standardized tasks under supervision.
• Performs initial problem solving within given rules/limits & escalates when required.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
• High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
• Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
• Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
• Projects a professional presence.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• A focus on delivering a personal experience to customers.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic knowledge learned on the job.
• Verbal & written communication skills - Basic (in business environment).
• Organization skills - Basic (in business environment).
• Collaboration & team skills - Basic (in business environment).

$33,850.00 - $43,500.00

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience
Experience: Candidates should have experience of 2 to less than 3 years
Computer and technology knowledge: MS Office and Point of sale system

Physical Requirements:

• • The candidates should be comfortable working in a fast-paced environment and be able to work under pressure

• The candidates should be capable of handling heavy loads and be prepared for physically demanding tasks
• The candidates should be willing to work overtime as required

Other Requirements:

• The candidates should demonstrate client focus and show dependability
• The candidates should possess excellent oral and written communication skills
• The candidates should demonstrate flexibility and be organized
• The candidates should exhibit reliability and have the ability to multitask

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to analyze and develop budgets to boost profits, determine costs of supplies, and modify food preparation methods and menu prices
• The candidates should evaluate and monitor daily operations, revenues, and staff performance to determine labor costs
• The candidates should be able to plan, organize, and supervise daily operations, including recruiting, scheduling, and training staff
• The candidates should organize and maintain inventory, ensure health and safety regulations are followed, and negotiate with suppliers and clients
• The candidates should be able to address customer complaints, provide customer service, and plan, organize, direct, control, and evaluate daily operations

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
[email protected]

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates should have experience of 1 to less than 2 years
Security and safety: Basic security clearance

Location: 16-160 University Avenue West, Waterloo, ON N2L 3E9
Shifts: Day, Evening, Night, Weekend, Shift, Overtime, On Call, Flexible Hours, To be determined, Early Morning, Morning
Work setting: Willing to relocate
Supervision: 5-10 people

Physical Requirements:

• The candidates should be able to work under pressure in a fast-paced environment, be physically demanding
• The candidates should be able to work under tight deadlines
• The candidates should be able to sit, walk, bend, crouch, and kneel for extended periods
• The candidates should be able to work in wet/damp areas, noisy areas, in hot areas, and in odors

Other Requirements:

• The candidate should be client focus and flexible
• The candidates should have excellent oral communication, efficient interpersonal skills, and be able to work as a team player

Candidate Status:

• Canadian citizens and permanent or temporary foreign workers of Canada are eligible for this position
• International Candidates who don’t have a valid Canadian work permit also can apply

Responsibilities:

• The candidates should be able to establish methods to meet work schedules
• The candidates should be able to hire food service staff
• The candidates should be able to prepare budget and cost estimates
• The candidates should be able to prepare food order summaries for the chef

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details

By email
[email protected]

06/29/2024

Address:

730 Glen Forrest Boulevard

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Takes a lead in proactively engaging with existing customers and prospects by providing needs-based assessments to grow loyalty and identify immediate / future opportunities.
• Engages customers to complete needs assessments that identify financial solutions and preferred banking channels while recommending tailored solutions addressing both sales and service needs (e.g. everyday banking, retail investments, lending solutions, home financing (including business-for-self applications)), and small business solutions).
• Offers clients advice and guidance on available digital and self-serve options with the goal of making banking easy, simple, and fast.
• Supports customer transactions needs based on customer traffic.
• Engages customers to grow BMO’s business by reaching out, generating appointments, and building new relationships within the community.
• Addresses questions and resolves issues raised through consumer credit audits and quality checks to ensure accurate data entry and lending application recommendations in compliance with legal and regulatory requirements and lending policies and processes.
• Applies the risk management framework to the portfolio to protect the Bank's assets and maintain the quality of the lending portfolio in compliance with requirements for the lending process and established yield, quality, diversification, and risk guidelines.
• Makes credit recommendations for personal lending transactions, including home financing, in accordance with sound credit granting principles and with the Bank’s policies and procedures.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
• Analyzes issues and determines next steps.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
• Canada only: Registration to sell investment products completed - as appropriate for the jurisdiction.
• Appropriate lending qualifications and designations.
• Working knowledge of personal and small business customer needs and solutions.
• Working knowledge of retail investments and lending products.
• Experience in financial services is an asset.
• Confident and experienced in the use of social media, tablets, Smart phones, online tools, and applications.
• Experience in a consultative customer service or sales role, with a drive to deliver a personal customer experience.
• Passionate commitment to helping our customers.
• Drive to deliver a personal customer experience.
• A focus on results and the ability to thrive in a consultative sales and team-based environment.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Specialized knowledge.
• Verbal & written communication skills - Good.
• Organization skills - Good.
• Collaboration & team skills - Good.
• Analytical and problem solving skills - Good.

$35,700.00 - $66,100.00

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates don’t need standard educational qualifications
Experience: Candidates don’t need experience although having experience is an asset

Location: 631 pelham street, Waterloo, ON, N2K 0C1

Physical Requirements:

• The candidate should be able to handle heavy loads and also manually dexter
• The candidate should be physically strong

Other Requirements:

• The candidate should be a team player

Responsibilities:

• The candidate should be able to assist heavy equipment operators, assist in aligning pipes during pipeline construction, assist in drilling and blasting rock on construction sites, assist in framing houses, erecting walls and building roofs and also assist in demolishing buildings
• The candidate should be able to erect and dismantle concrete forms, scaffolding, ramps, catwalks shoring and barricades, clean and pile salvaged materials, clean up chemical spills and other contaminants and also remove rubble and other debris at construction sites
• The candidate should be able to load, unload and transport construction materials, mix, pour and spread materials, level earth to fine grade specifications, pave and rake asphalt, tend or feed machines or equipment used in construction, direct traffic at or near construction sites and also read and interpret blueprints

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.

By Email:
[email protected]

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates don’t need standard educational qualifications
Experience: Candidates don’t need experience, training will be provided
Type of related experience: Landscape maintenance

Location: 495 Dotzert Court, Waterloo, ON, N2L 6A7
Shifts: Day, Evening, Night, Weekend, Shift, Overtime, On Call, Early Morning, Morning, 07:00 to 17:00
Work setting: Various locations
Work site environment: Candidates should work in outdoors and dusty place
Weight handling: Up to 45 kg (100 lbs)
Own tools/equipment: Candidates should have steel-toed safety boots

Physical Requirements:

• The candidate should be able to work overtime, in fast-paced environment, maintain tight deadlines, perform repetitive tasks, handle heavy loads and also manually dexter
• The candidate should be physically strong

Other Requirements:

• The candidate should be able to work with being focused on the client and also in a flexible environment
• The candidate should be reliable and also a team player
• The candidate should have efficient interpersonal skills
• The candidate should have experience of equipment and machinery like Concrete vibrators, Screeds, Reciprocating saws, Circular saws, Concrete saws, Mortar and concrete mixers, Grinding machine, Chippers, Jackhammers, Air compressors, Air guns, Nail guns, Drills, Augers, Trampers (Jumping Jack), Chain saw, Compactor and also Sledgehammer
• The candidate should have working experience of landscaping and also snow removal
• The candidate should have specialization on construction like driveways, industrial, commercial and institutional, residential, roads and bridges, sidewalks and curbs and also retaining walls
• The candidate should have specialization on landscape construction

Responsibilities:

• The candidate should be able to assist heavy equipment operators and also assist with landscape constructions
• The candidate should be able to clean and pile salvaged materials, clean up chemical spills and other contaminants, erect and dismantle concrete forms, scaffolding, ramps, catwalks shoring and barricades and also remove rubble and other debris at construction sites
• The candidate should be able to load, unload and transport construction materials, mix, pour and spread materials, pave and rake asphalt, direct traffic at or near construction sites and also read and interpret blueprints
• The candidate should be able to plant bulbs, flowers, shrubs and trees and also lay sod or seed

Benefits:

• The employees get other long term benefits

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume, and Job reference numbe) through below mentioned details.

By Email:
[email protected]

Include this reference number in your application
CL-202

What we offer:

• Supportive and caring organization that promotes respect, inclusivity, health, safety and wellness;
• Dedication to the organization’s commitment for Reconciliation, Equity, Accessibility, Diversity and Inclusion through ongoing training and access to related programs and workshops, opportunities to connect with others around topics of social justice and equity, and opportunities to be involved with the initiatives that guide this corporate journey;
• Certification as a Living Wage Champion;
• Fulsome employer-paid benefits package (extended health and dental care), including paid sick days, long-term disability, life insurance and an Employee and Family Assistance Program;
• Defined Benefit Pension Plan (OMERS) eligibility for all employees; 
• Flexible work schedules, paid vacation and personal days, and the opportunity to bank overtime;
• Substantial internal and external training and development opportunities;
• Opportunities to get involved and give back to the community;
• Employee-wide events, activities, site visits, BBQs, etc.;
• Complimentary FitPass for City of Waterloo employees and family members for leisure, swim, and fitness drop-in programs; and, 
• So much more!

What you will do:

Reporting to the Manager, Employee Relations, your primary responsibilities will include, but are not limited to, the following: 

• Establish and maintain positive and respectful working relationships with internal partners at all levels of the organization and with external partners.
• Embed the principles of diversity, equity, and inclusion in all processes and service delivery within area of responsibility.
• Provide Human Resources counselling, coaching and support to leaders and other staff where applicable, in workforce planning, recruitment, employee and labour relations, performance management, respectful workplace matters, and employee and team wellbeing.
• Provide support and guidance to leaders and other staff in the interpretation and administration of corporate policies, procedures and collective agreements, ensuring consistency and compliance with applicable legislation and regulations.
• Partner with leaders to analyze workforce requirements and develop strategies to address gaps and/or risks, ensuring City operations have the people resources required to meet their business objectives.
• Build and establish positive working relationships with union representatives and collaborate with City leaders to foster positive labour relations.
• Facilitate problem solving and implement conflict resolution strategies to address workplace issues involving staff and/or management.
•  Lead formal and informal Respectful Workplace and Violence in the Workplace investigations, as required.
•  Assist leaders in identifying opportunities to promote positive workplace relations and improved team dynamics.
• Participate in the development and delivery of Corporate training and new employee orientation.
• Participate in the identification, development and review of human resources processes, policies and procedures, including employee and leadership resources/tool kits.
• Participate on Corporate project teams and committees, as required.
• Lead team initiatives and independent projects, as required.
• Other duties as required.

What you will bring:

• Post-secondary degree in Human Resources Management, Business Administration or Arts with a post-graduate certificate in Human Resources Management and a minimum 3 years experience in recruitment, employee, and labour relations in a unionized environment; equivalent combinations of education and experience will be considered
• Certified Human Resources Professional or Certified Human Resources Leader designation
• A passion for promoting and maintaining a healthy and safe workplace and the ability to work respectfully and effectively in a team environment
• Strong commitment to delivering quality customer service
• Demonstrated commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion with preference for previous training/experience enhancing HR programs to remove barriers and promote belonging
• Demonstrated knowledge of, and ability to interpret relevant legislation including but not limited to the Employment Standards Act (ESA), Labour Relations Act (LRA), Occupational Health and Safety Act (OHSA), Ontario Human Rights Code (OHRC), and Accessibility for Ontarians with Disability Act (AODA).
• Ability to exercise sound judgment, tact, and compassion in dealing with sensitive employee issues and confidential matters.
• Ability to conduct research, analyze data and use critical thinking skills to identify possible solutions to specific issues and/or to support continuous improvement in HR processes, policies, and service delivery.
• Sound written, communication, and presentation skills

What we will require:

• A Police Criminal Record and Judicial Matters Check satisfactory to the City
• Proof of your current and valid certificate(s), licenses and/or educational qualifications, if applicable

05/31/2024

Address:

20 Erb Street West

Wealth Sales & Service

Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives.

• Coordinates marketing activities on behalf of the advisory team, including website, social media initiatives, client recognition for meaningful life events, and the planning of client events.
• Assists the advisory team in preparing for client meetings, including scheduling appointments.
• Handles clients’ general day-to-day requests and inquiries including basic money movement (e.g., wires, transfers), technology issues, and account opening and update, and follows up in a timely and confidential manner.
• Generates reports and documents for IAs and clients as requested and processes items for client accounts and files.
• Maintains and organizes client database and client files.
• Ensures transactions and tasks are appropriately assigned to team members and completed.
• Provides team members with support on technology issues, use of new technology, and general inquiries and escalations related to policies, procedures, and processing.
• Gathers and distributes information on updates to training, guidelines, technology, and other business related information.
• Develops rapport and instills confidence with the client to develop credibility and promote a positive client experience.
• Follows through on the risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, act in their best interests, and ensure an effectively run branch.
• Protects the Bank's assets and clients’ assets and complies with all regulatory, legal, and ethical requirements.
• Maintains the confidentiality of client and Bank information.
• Completes complex & diverse tasks within given rules/limits.
• Analyzes issues and determines next steps; escalates as required.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
• Knowledge of wealth management company and branch operations (e.g. client services, trust services, account transfers, etc.) is an asset
• Knowledge of operational aspects of traditional (stocks, bonds, money market, mutual funds) and non traditional (managed and fee based) products is an asset
• Familiarity with technology applications and software used in the financial planning and investment industry.
• Successful completion of both the Canadian Securities Course and the Conduct and Practices Handbook exam will be required within 18 months from date of hire.
• Successful completion of 30-day BMO NB Investment Representative Licensing Program.
• Basic specialized knowledge.
• Verbal & written communication skills - Good.
• Organization skills - Good.
• Collaboration & team skills - Good.
• Analytical and problem solving skills - Good.

Please note the base salary for this specific position in Waterloo is $38,000.00.

$31,600.00 - $46,200.00

What we offer:

• Supportive and caring organization that promotes respect, inclusivity, health, safety and wellness;
• Dedication to the organization’s commitment for Reconciliation, Equity, Accessibility, Diversity and Inclusion through ongoing training and access to related programs and workshops, opportunities to connect with others around topics of social justice and equity, and opportunities to be involved with the initiatives that guide this corporate journey;
• Certification as a Living Wage Champion;
• Defined Benefit Pension Plan (OMERS) eligibility for all employees; 
• Flexible work schedules, paid vacation and personal days, and the opportunity to bank overtime;
• Substantial internal and external training and development opportunities;
• Opportunities to get involved and give back to the community;
• Employee-wide events, activities, site visits, BBQs, etc.;
• Complimentary FitPass for City of Waterloo employees and family members for leisure, swim, and fitness drop-in programs; and, 
• So much more!

What you will do:

Reporting to the Supervisor, Revenue Services, your primary responsibilities will include, but are not limited to, the following: 

• Respond to telephone and counter customer inquiries concerning taxes, water and sewer utility billing, property assessment, parking tickets and all other revenue related matters
• Receive and process payments of taxes, water and sewer, accounts receivable, parking tickets, general receivable
• Provide support in Billing designate applications, schedule final read appointments for requests received over the counter through e-mail/fax
• Investigate returned tax and water utility mail
• Provide support on reception opening and distributing mail/faxes and answering general public inquiries, including responding to and maintaining the Revenue Email box
• Provide support in cash handling and balance end of day transactions as required
• Provide support and process requests for ownership change, mailing address change
• Provide support in the administration of online banking and EFT payments
• Provide support in the administration of pre-authorized payments
• Provide support and prepare requests for adjustments to tax and water accounts
• Provide general administration support in the Revenue section
• Participate in the achievement of the team business plan

What you will bring:

• Two (2) year post-secondary diploma in Business Administration or a related field with a minimum of two (2) years' related experience, preferably in a municipal taxation environment or public utility; equivalent combinations of education and experience may be considered
• Successful completion of the Municipal Tax Administration Program is preferred
• Previous cash handling and customer service experience preferred
• Work experience in accounting, municipal taxation, utility billing and accounts receivable and working knowledge of related legislation and regulation
• Efficient data entry skills with attention to detail and a high degree of accuracy
• Strong analytical and communication skills  
• Proficient computer skills (MS Office, Excel, Word); Previous experience using  Class, Vailtech and PeopleSoft Financials is considered an asset
• A passion for promoting and maintaining a healthy and safe workplace and the ability to work respectfully and effectively in a team environment
• Strong commitment to delivering quality customer service
• Demonstrated commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion

What we will require:

• A Police Criminal Record and Judicial Matters Check satisfactory to the City
• Proof of your current and valid certificate(s), licenses and/or educational qualifications, if applicable
• Applicants may be required to undergo skills assessment testing

As a Client Services Coordinator you’ll work with our clients to successfully implement upgrades, customizations, and add-ons to our software products, supporting them through configuration, training, and rollout so they can make the most of their new tools.

You will own the delivery of paid client work from beginning to end, coordinating all activities and aiming at efficient delivery and a great customer experience. Working closely with clients and internal cross-functional teams, this role is responsible for ensuring open communication, timely delivery of the right work, and empowering the customer to make the most of our software.

On the Implementations Team, we collaborate with our customers to build lasting relationships and implement continuous improvements to their online presence and services. We guide our clients through implementations with the goal of understanding their needs and goals, and providing solutions to address them. We are committed to providing exceptional customer service, and work diligently to exceed our clients’ expectations. The Client Services Coordinator plays an important role in all of these objectives.

You will be your clients’ first point of contact during delivery. You’ll be an expert on internal processes relating to product rollout, what is important to your customers, and how our products can be used to meet their needs and help them achieve their goals. You will provide status updates, follow-up with internal and external stakeholders on upcoming or past-due tasks, and ensure that the delivery complies our ISO certified delivery process.

About you:

Your extraordinary attention to detail is how you make your mark. Communication, organization, and juggling priorities comes easily to you, and you thrive in a fast-paced environment. You enjoy working independently and being the owner of your own schedule. You’re a supportive and collaborative team member. You love to solve problems and learn new skills. 

What you’ll do:

• Lead clients through the onboarding process of our software products, aiming to meet standard timelines for key milestones so that we can recognize the revenue to hit our internal financial targets
• Support clients in making the best possible use of our software and services in their business, and help them see the value of our tools
• Prepare for and lead client meetings, take notes, and follow up on all action items
• Respond to emails and client inquiries in a timely manner
• Ensure all delivery work is completed in alignment with our ISO standards
• Follow up with clients and internal teams to ensure tasks are being completed on schedule, and to the required specifications
• Anticipate next steps in the delivery, and identify potential risks or challenges as tasks are completed or due dates missed
• Motivate clients and internal teams to achieve due dates and project goals
• Maintain complete ownership of your client’s service requests throughout their lifecycles 
• Be the voice of the client within our organization, to ensure we all understand what our clients’ needs are, what they expect from us and our products, how they feel about us and our products, etc. / Act as an internal champion of the goals, business needs, and pain points of our client base
• Troubleshoot to identify solutions or workarounds when needed to deliver on requirements or meet a client’s needs
• Coordinate with internal teams to identify answers to client inquiries
• Obtain final approval from clients on completed work and issue invoices from our financial system 
• Provide suggestions on new processes or process improvements and assist in execution
• Create and maintain internal documentation surrounding team processes and workflows

Your skills, experience and qualifications:

• College diploma or 2 years’ relevant work experience
• At least 1 year of customer service experience in any environment
• Personable, friendly, and approachable
• Tech savvy / power user: highly comfortable in the digital landscape and confident to learn-by-doing with new software
• Creative problem-solver, with a demonstrated ability to be resourceful in finding solutions and workarounds especially in a software context
• Personable and a strong communicator
• Proficiency with Microsoft Office applications (Word, Outlook, Excel, PowerPoint) in a work or business context
• Strong organizational and time management skills
• Strong prioritization skills and adaptability to shifting priorities
• Commitment to process improvement, effective problem solving and ability to think creatively

We won’t complain if you also have:

• Experience working with municipal and other public sector organizations in North America
• Experience working in a Software as a Service (SaaS) environment
• Proficiency in either Spanish or French languages
• Knowledge of website and web application trends such as responsive design, structured data, SEO, analytics, accessibility, security etc
• Familiarity with the software development lifecycle and SaaS business operations
• Experience working with Jira, Confluence, HubSpot, or other digital task tracking tools

Position Description: Part-time Customer Service Associates are responsible for front line customer service and reception duties at recreation facilities within the City of Waterloo.

Rate of Pay: $21.40 / hour

Primary Work Location: Waterloo Memorial Recreation Complex (WMRC). Seasonal hours at Moses Springer Community Centre.

Hours of Work: Up to 24 hours per week including evening, weekend and holiday shifts. Work hours are subject to flexibility and change based on organizational needs.

WMRC: Primary hours are between 6:30AM- 11:00PM, 7 days a week.

Please note that this positions require access to reliable transportation as work hours may be outside of public transportation operations.

What we offer:

• Supportive and caring organization that promotes respect, inclusivity, health, safety and wellness;
• Dedication to the organization’s commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion through ongoing training and access to related programs and workshops, opportunities to connect with others around topics of social justice and equity, and opportunities to be involved with the initiatives that guide this corporate journey;
• Certification as a Living Wage Champion;
• Defined Benefit Pension Plan (OMERS) eligibility for all employees;
• Substantial internal and external training and development opportunities;
• Opportunities to get involved and give back to the community;
• Employee-wide events, activities, site visits, BBQs, etc.;
• Complimentary FitPass for City of Waterloo employees and family members for leisure, swim, and fitness drop-in programs; and,
• So much more!

What you will do:

• Ensuring an exceptional customer experience for City of Waterloo facility guests.
• Addressing general inquiries from members of the public and helping to address any issues or concerns.
• Providing guests of our facilities with information about recreational programs, registration and revenue collection for various programs.
• Answering telephones and directing customers as required.
• Following all daily cash handling procedures, including reporting, while ensuring accuracy and thoroughness.
• Reconciling and balancing revenues, facility bookings, admissions and rentals
• Maintaining a safe and clean working environment for coworkers and the general public, including identifying and reporting any safety hazards or damage to the facility or equipment.
• Communicating and interacting effectively with other facility staff and coworkers.
• Opening and closing duties and other administrative tasks as required.

What you will bring: 

• Post-secondary education in a related field or equivalent combination of education and experience.
• Experience providing front line customer service.
• Experience in handling cash and related administrative duties.
• Sound customer-service focus with excellent communication and interpersonal skills.
• Demonstrated problem-solving skills and the ability to work well both independently and in a team setting.
• Ability to effectively multi-task and handle changing priorities.
• Strong organizational skills and attention to detail.
• Proficient computer skills (MS Office, Excel, Word).
• Previous experience using booking and registration software. (i.e. CLASS or ActiveNet) would be considered an asset.
• A satisfactory police vulnerable sector will be required as a condition of hire.