1562 Jobs Found
Administrative Assistant Full-time Job
Administrative Jobs Pointe-ClaireJob Details
What is the opportunity?
RBC Dominion Securities is currently seeking an Administrative Assistant to join a dynamic advisory team specialized in providing wealth management services to a sophisticated clientele. You will participate in growing the business by providing exceptional and efficient service and by taking care of administrative duties related to client accounts and by responding to client inquiries.
What will you do?
- Responsible for the professional and expeditious servicing of incoming telephone and email contacts from clients, advisors, and other internal and external partners
- Support the Investment Advisors in general administrative duties in the management of client accounts
- Support the Investment Advisors in the preparation of client reviews and presentations
- Request information and documentation from clients in order to open accounts and keep client files up to date
- Follow up on client trades to ensure proper settlement and delivery
- Monitor all pending transfers to ensure completion on a timely basis
What do you need to succeed?
Must-have
- Strong working knowledge of Microsoft 365 apps (Word, Excel, PowerPoint, and Outlook)
- Meticulous attention to detail and excellent time management skills
- Demonstrated skills in providing world-class client service that will come across as professional, warm, and friendly to our clients
- Bilingualism (English and French) required in order to serve clients in the community with English speaking needs
- Ability to work as part of a team
Nice-to-have
- Canadian Securities Course (CSC) and Conduct and Practices Handbook Course (CPH), or obligation to successfully complete both courses within 12 months of start date
- Knowledge of RBC Dominion Securities’ systems and procedures, an asset
- Minimum of 2 years of experience in the securities industry or financial services sector
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program, including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
Job Skills
Additional Job Details
Address:
755 BOUL ST JEAN:POINTE-CLAIRE
City:
POINTE-CLAIRE
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
Wealth Management
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2024-07-18
Application Deadline:
2024-08-02
Administrative Assistant
Royal Bank Of Canada
Pointe-Claire - 51.11kmAdministrative Jobs Full-time
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Security Analyst Full-time Job
Security & Safety MontréalJob Details
12 months contract /Lawful Access Analyst
Ability to work various shifts inclucing midnight-8am,4pm-midnight, 8am-4pm)
Prefered shift: 12:00am-8:00 am
Imagine working for an exciting entrepreneurial company where employees are committed to meeting big challenges and making a real difference. That’s Rogers. A leading communications and media company where people come to do great work. Right now we are looking for talented individuals to join our winning team where you will have a chance to innovate, grow and to do what really matters. Responsibilities Include:
• Respond to Canadian law enforcement agency phone inquiries requesting assistance due to exigent (emergency) circumstances.
• Live answer all calls to determine the nature of the law enforcement inquiry and what is required from Rogers to assist law enforcement.
• Support 911 Public Safety Answering Points (PSAPs) across Canada by facilitating access to customer information under exigent circumstances.
• Respond to all inquiries from law enforcement agencies pursuant to their criminal investigations as per departmental procedures.
• Analyze records and prepare reports containing data stored within business systems in response to court orders.
• Manage special projects as assigned.
Qualifications:
• Ability to work various shifts inclucing midnight-8am,4pm-midnight, 8am-4pm)
- Must be able to work shifts. (days, evenings, overnights, week-ends, and statutory holidays
• Applicants with a background in legal, telecommunications, or law enforcement related programs are encouraged to apply.
• Must be able to obtain and maintain a federal government security clearance.
• Excellent communications and customer service skills
- Strict attention to detail.
• Must have been living in Canada for 10 years
• Professionalism and ability to maintain confidentiality of information.
• Previous experience in a call centre and / or customer service role is an asset.
• Knowledge of Rogers technologies is an asset.
• Knowledge of Vision 21, SGI, AS400, MS Word, Excel preferred.
• Credit and criminal background checks will be conducted for all final candidates.
As part of the recruitment process, the selected candidates will be required to successfully complete a background check which includes credit and criminal checks.
Not sure if you should apply for this role? Talk to your Manager or your HR Business Partner.
We’ve established a set of internal hiring rules to help you find long-term success at Rogers. Click here to access Your Career @ Rogers – Ground Rules and become familiar with the new requirements.
Posting Type: Internal and External Candidates Considered
Hiring Manager: James Ansell
Recruiter: Monica Bialas
Salary Grade: 4
Schedule: [[req_RogersFullPartTime]]
Shift: Night
Length of Contract: 12 Months
Work Location: 800, Gauchetiere O, Bureau 4000-Place Bonaventure - Montreal(182), Montreal, QC
Travel Requirements: None
Bargaining Unit/Union: NON
Posting Category/Function: Finance & Accounting & Corporate Security
Referral Bonus Amount: $$0.00
Security Analyst
Rogers Communications Inc
Montréal - 36.64kmSecurity & Safety Full-time
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Sales Associate Part-time Job
Sales & Retail MontréalJob Details
As a Sales Associate, you can expect to:
- Enhance the retail experience in our stores, by providing best in class service and value-added solutions to our customers
- Promote Rogers & Fido brands, including Rogers Mastercard
- Engage and grow your customer base with personalized communication and outreach to customers via phone calls and business text messaging
- Participate in community events and outreach efforts to support local small businesses.
- Operate with a creative spirit that can adapt to an ever-changing environment while enjoying the thrill of hitting sales goals
What’s in it for you:
- Competitive compensation plus commissions
- One of the best flex health benefits, RRSP, TFSA and Pension plans in Canada
- Mental Health and Support benefits- 100% coverage
- Employee and Family Assistance Program benefits
- Employee discounts that can offer up to 50% off our Rogers & Fido products and services
- A commitment to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work
- A flexible schedule, including evenings & weekends (Min 20 hours/week)
- Career growth and development opportunities
What we’re looking for:
- You are great with people and are passionate about delivering an exceptional customer experience
- You love being part of a team and are a great collaborator
- You are excited and inspired by technology
- You meet the minimum age of majority in your province
- English is an asset
After you apply, watch your email
Candidates will be required to complete an online assessment as a next step. If you are selected to move forward in the process, our recruitment team will reach out to you discuss the position further.
Schedule: Part time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 705 Ste-Catherine W. Unt Kt202 (5231), Montreal, QC
Travel Requirements: Up to 10%
Posting Category/Function: Retail (In Store / Hourly) & Sales and Service
Requisition ID: 308557
Sales Associate
Rogers Communications Inc
Montréal - 36.64kmSales & Retail Part-time
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Counterperson food services Full-time Job
Tourism & Restaurants LavalJob Details
Requirements:
Languages: Candidates must have knowledge of the English or French Language
Education: Candidates don’t need standard educational qualification such as degree, certificate or diploma
Experience: Candidates don’t need experience, training will be provided
Candidate Status:
- Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
- Candidate must have legal authorization (Work Permit) to work in Canada
- If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details
By email
[email protected]
Counterperson food services
Jack Le Coq Laval Inc.
Laval - 34.36kmTourism & Restaurants Full-time
18
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Food service supervisor | LMIA Approved Full-time Job
Tourism & Restaurants OshawaJob Details
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates need experience of 1 year to less than 2 years
Location: 310 Bloor St, Oshawa, ON, L1J 1R2
Shifts: Day, Night, Weekend, Shift and Morning
Work setting: Food service establishment and fast food outlet or concession
Work site environment: Candidates should work in noisy place
Physical Requirements:
- The candidate should be able to work in fast-paced environment, work under pressure, maintain tight deadlines, stand for extended periods and also walk
- The candidate should be a combination of sitting, standing, walking
Other Requirements:
- The candidate should be a team player
- The candidate should have efficient interpersonal skills and also excellent oral communication
- The candidate should be able to supervise 3-4 people
Responsibilities:
- The candidate should be able to establish methods to meet work schedules, estimate and order ingredients and supplies, ensure food service and quality control, maintain records of stock, repairs, sales and wastage, prepare and submit reports and also establish work schedules
- The candidate should be able to supervise and co-ordinate activities of staff who prepare and portion food and also train staff in job duties, sanitation and safety procedures
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.
By Email:
[email protected]
Food service supervisor | LMIA Approved
Little Caesars
Oshawa - 476.9kmTourism & Restaurants Full-time
16.92 - 18
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Delivery salesperson Full-time Job
Transportation & Logistics QuébecJob Details
Requirements:
Languages: Candidates must have knowledge of the French Language
Education: Candidates don’t need standard educational qualifications
Experience: Candidates should have experience of 7 months to less than 1 year
Own tools/equipment: Cellular phone
Security and safety: Driving record check (abstract)
Physical Requirements:
- The candidates should be physically fit to handle physically demanding tasks
- The candidates should be capable of handling heavy loads
- The candidates should have a keen attention to detail
Other Requirements:
- The candidates should have a strong focus on client satisfaction and possess efficient interpersonal skills
- The candidates should demonstrate flexibility in their approach to work and be organized in their work approach
Candidate Status:
- Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
- Candidate must have legal authorization (Work Permit) to work in Canada
- If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position
Responsibilities:
- The candidates should be able to operate and drive automobiles, vans, and light trucks to pick up and deliver various items and products
- The candidates should demonstrate professionalism in customer service and receive and relay information to central dispatch
- The candidates should be able to load and unload goods
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details
By email
[email protected]
By fax
819-583-4672
Delivery salesperson
Fromages La Chaudière Inc
Québec - 202.9kmTransportation & Logistics Full-time
18.30
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Client Service Representative Part-time Job
Customer Service OttawaJob Details
Reporting to the Manager of Parking, Lockers, and Card Services Service, the Client Service Representative (CSR) responds to a wide variety of in-person, telephone, mail, email, and other duties related to the departments. The incumbent performs clerical services related to is the front-line person who liaises with departments and personnel both internal and external to the College. The incumbent informs clients about College policies and procedures in a knowledgeable and comprehensive manner.
The Client Service Representative is often the first point of contact for the College and is responsible for setting a positive, professional tone in interactions with all clients.
Duties and Responsibilities :
CLIENT SERVICE
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Services availability
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Payment deadlines for infractions
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Eligibility for U-pass and or specific parking requirements
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Responding to complaints and emergencies
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Assisting clients with access to the required services
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Validates student information and processes student and staff identification cards
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Waitlists
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Conducting withdrawals
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Initiating transfers (parking lot, Lockers)
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Initiatingrefundrequests
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Supporting appeals process
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Provide information on service availability which includes:
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Parking
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U-Pass
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Student/Staff and Alumni cards
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Lockers
FINANCIAL TRANSACTIONS
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Determining outstanding accounts and encumbrances
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Accepting payments for parking, lockers, and card services
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Reconciling and balancing daily transactions
CLERICAL
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Creating and updating student, staff, guest records
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Entering data, in Parking management software, GeneSIS, and Card productions software
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Responding to emails and phone calls
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Assisting clients with form completion
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Assisting clients with form completion
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Provide campus directions
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Running required reports
Processes
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Demonstrates correct methodologies, processes, and procedures of new full-time and part-time staff
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Other Duties as Assigned
Required Qualifications:
-
One (1) year certificate related to business, office administration, marketing or related industry
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Minimum of three (3) years experienceof practical experience in a “high demand” client-service setting in an educational institution or equivalent experience in a similar setting.
-
Work experience in a complex detail-oriented, customer service-driven computerized office setting.
-
Experience in Microsoft Outlook, Word, and Excel
*Position is paid at Clerk, Payband D-Comparator
*Vacancy is for P21232
Anticipated Schedule:
Monday to Friday 12:00PM - 5:00PM
This position requires regular on-site work at Algonquin College’s Woodroffe (Ottawa) Campus
This position is subject to the terms of the Part-time Support Staff Collective Agreement: https://www.algonquincollege.com/hr/files/2019/06/2019-21-PT-Supp-Staff-CA_FINAL_EN.pdf
Client Service Representative
Algonquin College
Ottawa - 182.31kmCustomer Service Part-time
25.92 - 30.01
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Registered Practical Nurse Full-time Job
Medical & Healthcare OttawaJob Details
At Extendicare, we believe that working as a team and celebrating achievements creates an environment that allows us to reach our potential. As a valued member of our RPN team, you will provide care to residents in accordance with the standards of practice and offer leadership and guidance to the personal care staff. Extendicare offers rewarding and meaningful work where you can enrich your life and the lives of others.
This position is for our Extendicare MedexHome, located in Ottawa, ON.
Available opportunities include: Part-Time/Casual; Day/Evening shifts
What you’ll be doing
- Develop, implement, review and evaluate resident care plans
- Provide leadership to personal care staff by planning, directing, supervising and evaluating their work
- Assist in orienting and training new team members
What you bring
- Current registration with provincial College of Nurses
- Compassion, professionalism, and respect
- Ability to read, write and communicate effectively in English
What you’ll get
- Continuous mentorship, support for life-long learning and growth opportunities
- Employee Perks
- Recognition Programs
Extendicare is a leading provider of care and services for seniors throughout Canada. Through our network of more than 100 operated senior care and living centres, as well as our home health care operations, we are committed to delivering care throughout the health care continuum to meet the needs of a growing seniors’ population in Canada. Our qualified and highly trained workforce of more than 20,000 individuals are united by a dedication to quality care and by our vision of being the best provider of senior care and services in Canada.
#ExtendicareOntarioEastNurse
Registered Practical Nurse
EXTENDICARE (CANADA) INC.
Ottawa - 182.31kmMedical & Healthcare Full-time
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DIRECTOR, FACILITY OPERATIONS AND MAINTENANCE SERVICES Full-time Job
Maintenance & Repair OshawaJob Details
Posting End Date: 2024/08/23 by 4:30pm
Reporting to the Commissioner, Community and Operations Services, the Director, Facility Operations and Maintenance Services will direct the strategic aspects and high-level operational requirements of Facility Operations, Facility Maintenance and Implementation of Asset Management Plans specific to Facility Operations and Maintenance.
This role is responsible for oversight of the day-to-day activities of the Facility Operations and Maintenance Services Branch with a specific focus on the implementation and execution of the Corporation’s Safe and Reliable Infrastructure strategy. This will be accomplished through guiding and directing the Facility Operations and Maintenance Leadership Team and working in collaboration with the City’s broader leadership team (CLT).
Responsibilities:
- Manage employees, finances and resources to ensure all programs and mandates are effectively delivered
- Initiate improvements to the Branch through organizing activities to meet business plan goals, monitor service delivery and maintain effective communication
- Manage Human Resources within the Branch including, Performance Management, Onboarding/Offboarding and developing training plans for employees
- Establish, implement and maintain comprehensive Facility Operations and Maintenance Plans for all City Facilities
- Implement Asset Plans (AMP) for all vertical assets and maintain data in asset and work order management software
- Prepare and make recommendations on prioritization of corporate capital needs
- Selection and planning of projects and determining priorities
- Prepare and manage Annual Operating Budgets and Forecasts
- Develop and implement short/long term plans, policies and programs for City Facilities
- Support the overall delivery of the City’s Accessibility initiatives
- Manage the day-to-day building operation of all City Facilities
Requirements:
- Knowledge typically associated with the completion of a university degree in Engineering, Architecture, or Construction Engineering Technology, plus ten (10) years of senior managerial experience in a municipal or private sector environment.
- Demonstrated experience in building operations and maintenance, construction and project management, including a proven track record in program/project delivery, strategic planning, policy development and executive reporting or a combination of significant technical knowledge and experience
- Professional affiliation related to technical education, through either PEO, OACETT or OAA, is preferred
- Project Management Professional (PMP) designation is preferred
- Knowledge and demonstrated skill of strategic planning as well as strong analytical and problem solving skills
- Advanced communication skills with the ability to communicate effectively with the public, business community, staff, Department Heads, Council and Committee(s), and external partners and stakeholders
- Possess excellent leadership skills
- Sound knowledge of construction, design, codes, building technology, building security, housekeeping contract process and administration, project management, lease management, risk management, environmental health and safety, waste and energy management, annual planning, project planning and space management
- Strong foundational knowledge of financial management, purchasing and procurement processes and asset management
This position is eligible for hybrid work.
As a condition of employment, the City of Oshawa will require successful candidates to provide a Criminal Records Check with Vulnerable Sector Search.
Please be advised that position location as noted is at the time of posting and is subject to change, as required due to operational needs.
We would like to thank all applicants however, please note that only those selected to attend an interview will be contacted and all other applicants will be kept on file. Applicants are advised that written, oral and practical testing may form part of the selection process.
DIRECTOR, FACILITY OPERATIONS AND MAINTENANCE SERVICES
City Of Oshawa
Oshawa - 476.9kmMaintenance & Repair Full-time
170,503 - 200,591
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TEMPORARY FLOAT DISPATCHER Full-time Job
Public Service OshawaJob Details
The Fire Services Dispatcher is required to operate and maintain Communications Centre equipment; receive emergency calls and dispatch appropriate apparatus
Responsibilities:
- Answering and dispatching both agency direct, 911and civilian calls for emergency fire resources to incidents
- Operating a computer aided dispatch and records management system, emergency radio system, multi-line 911 and administrative telephone system, GIS mapping system, along with various other systems within the fire dispatch centre
- Assess information provided by callers to correctly dispatch the required fire resources in accordance with established policies and procedures
- Work on rotating shifts, including nights, weekends and holidays, and overtime as required
- Have scheduling flexibility for alternate shift assignment
- Communicate clearly and precisely under demanding conditions
- Complete regular training and maintain and follow internal operating policies and procedures. Support and maintain the City of Oshawa Core Values of Authenticity, Courage and Trust (A.C.T.)
Requirements:
- Ontario Secondary School Diploma (OSSD) or academic equivalent (minimum), along with two (2) years of dispatch experience, preferably in emergency services. 911 Emergency and Call Centre Communications diploma is required or an equivalent combination of experience and education, and APCO certification is an asset
- Experience in relevant software applications (Computer Aided Dispatch Software, Microsoft Word and Excel)
- Ability to comply with NFPA 1061 Public Safety Telecommunicator I & II standards
- Current certification in Standard First Aid and CPR Level C
- Demonstrated ability to quickly and accurately enter and retrieve information from the computer with a typing speed of 35 wpm; able to extract data and prepare required reports. Attention to detail and clarity in written communication for reporting purposes
- Strong verbal communication, effective listening skills and ability to focus to calmly and effectively perform dispatch duties in an emergency environment with minimal supervision. Speak, read and write English fluently and communicate in a clear and concise manner. Superior customer service skills
- Work harmoniously with others in a close environment
- Ability to read maps, charts, engage in problem solving and provide verbal directions. Knowledge of radio equipment protocols and operation
- Good general knowledge of the municipalities of Oshawa, Scugog Township, Whitby, Uxbridge , Brock Township, Clarington, and area thoroughfares and cross streets, railways, schools, major structures, etc.
The schedule as a Float Dispatcher is subject to change based on operational need.
As a condition of employment, the City of Oshawa will require successful candidates to undergo a Criminal Records and Judicial Matters Check.
Please be advised that position location as noted is at the time of posting and is subject to change, as required due to operational needs.
TEMPORARY FLOAT DISPATCHER
City Of Oshawa
Oshawa - 476.9kmPublic Service Full-time
65,400 - 109,000
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Compliance Specialist Full-time Job
Marketing & Communication OttawaJob Details
Application Close: 30/07/2024
JOB SUMMARY
Payroll, Pensions & Benefits Services manages a $1.6B payroll system and is responsible for the delivery of pay, time entry, pension and benefit services, and reimbursements to approximately 24,000 City, Police and Library employees.
You are responsible for the identification, development and coordination of objectives and activities that contribute to the achievement of Corporate goals and legislative requirements with respect to Payroll, Pensions and Benefits.
You also assume a lead role in the delivery of a wide range of services to the organization, providing guidance to management, Payroll, Pensions and Benefits (PP&B) staff, Financial Services (FSU) staff, Human Resources (HR) staff on policies, legislated requirements, and programs. This includes leading the taxable benefits reporting program.
EDUCATION AND EXPERIENCE
4 year university degree in human resources, public administration, finance, accounting or related field
Minimum of 5 years related experience in payroll, pensions, benefits and/or compensation with an emphasis on providing subject matter expertise, interpretation of related legislation and compliance reporting
CERTIFICATIONS AND LICENCES
KNOWLEDGE
- Extensive knowledge of City Collective Agreements, related Employment, Pay, Benefit and Pension legislation such as ESA, CLC, Pension Act, etc.
- Accounting principles and practices
- Legislative reporting requirements of pay, pensions and benefits
- Knowledge of applicable health and safety legislation, including the rights and duties of workers
COMPETENCIES, SKILLS AND ABILITIES
- Ability to work collaboratively, relate well to people, build rapport and work in co-operation
- Perform effectively in a multi-disciplined environment continuously demonstrating exceptional professionalism, energy and enthusiasm for each assignment
- Exercise discretion, and a high degree of confidentiality in dealing with issues
- Excellent written and oral communication and listening skills
- Proficiency at an intermediate/advanced level in current computer software to support production of documents, spreadsheets, reports and presentations
- Excellent research, analytic and critical thinking skills
- Advanced skill and knowledge of SAP ERP at the City of Ottawa
- Excellent interpersonal skills and the ability to interact cooperatively, effectively and efficiently with staff and the public
- Collaborative personal approach and ability to function in a team environment to achieve corporate, departmental and branch goals
- Demonstrates tact, diplomacy, discretion and sound judgement and maintains strict confidentiality
- Highly organized with a demonstrated ability to prioritize, set schedules, handle multiple projects and competing demands, and meet deadlines
- Self-motivated and able to work independently with limited direction
- Demonstrates business acumen
WHAT YOU NEED TO KNOW
- Language Requirement: English oral, reading, writing
- Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Compliance Specialist
City Of Ottawa
Ottawa - 182.31kmMarketing & Communication Full-time
92,807.26 - 117,375.44
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Casual Enrolment Services Representative Full-time Job
Administrative Jobs OttawaJob Details
Posting Closing Date:
July 23, 2024
Please note: jobs are posted until 11:59 pm on the job closing date.
Job Description:
*Please note that applicants must submit their application by the evening before the closing date mentioned above. The posting closes at 12:01am on the morning of the closing date***
As the first point of contact, the Enrolment Services Representative (ESR) position is an essential resource to College stakeholders and to students before and throughout their tenure at Algonquin College.
Reporting to the Manager, Enrolment Support Services the ESR provides information and assistance through multiple mediums to prospective students, current students, and alumni seeking information and/or assistance with services offered by the College in general and specifically the Registrar’s Office. In carrying out these responsibilities the incumbent collaborates with multiple departments throughout the College. They make time sensitive decisions, performs a wide variety of financial aid record keeping, academic and finance related tasks.
Additionally, the position provides information and administrative services related to registration, admissions, specific College related activities, and general College information. The primary goal is to provide, as much as information possible; a one-stop service to attract, enrol and retain students. The ESR is responsible for providing training support to all new full and part-time staff. As the first point of contact the ESR is responsible to set a positive, professional tone in all student interactions, ensuring the Algonquin College experience is held to the highest possible standard.
Due to the level of confidentiality and the sensitive nature pertaining to much of the information handled, the ESR must have extensive knowledge and experience, and adhere to rules and regulations within the Freedom of Information and Protection of Privacy Act. Using the AC Way, the ESR’s are responsible for identifying process improvements and helping to streamline processes to maximize efficiency.
Duties and Responsibilities:
Enrolment Services
Performs Duties Associate with Admissions and Registration
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Provides information to inquiries regarding OSAP, financial aid, admissions, student accounts, registration and records, timetables, program progression, and graduation;
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Assists students with navigating online self-service tools (ACSIS, OCAS, CRM/Web forms);
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Provides program availability, eligibility and program-specific admissions and prerequisite requirements;
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Communicates tuition and ancillary fee structure, policies and payment deadlines; produces customized documents related to all of the above;
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Assists with College events such as convocation, orientation activities, student service fairs, etc.;
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This role is the first point of contact for most escalated inquiries including but not limited to students, parents, staff, stakeholders, and community members and must respond to these escalations, solve the issue, or redirect accordingly;
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Completes registrations, withdrawals, and document processing for specialty registrations including but not limited to sponsored students, Military students, part-time and bridging course students, contract students;
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Receives and processes all part-time course registrations, tuition payments; actions course and section transfers;
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Supports the Domestic and International Admissions teams by communicating and monitoring program waitlists and triaging all communications sent to admissions@ email account;
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Responsible for processing changes to student’s status in Canada on profiles as it relates to full-time applications. Clarifies information for international applicants. Requires knowledge of Canadian status documents;
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Using in-depth sub ledger analysis, requests and actions course and program refunds;
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Assists with failed online registrations and payments caused by system integration failures.
Performs Duties related to Financial Aid and Student Awards
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Confirms receipt of OSAP funding through Ministry of Colleges and Universities (MCU) portal;
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Assists with OSAP and other financial aid applications and documents; screens and amends documents as required; supports/assists student navigation of Ministry portal (Onekey);
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Reviews OSAP information, documentation and applications; verifies data accuracy and completeness. Advises student on any necessary changes required;
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Informs students of all available financial assistance programs;
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Processes and confirms enrolments related to continuation of interest free status forms;
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Processes Part-Time OSAP course registrations;
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Resolves problems related to financial aid program; triages and refers to Financial Aid Officer when required;
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Performs necessary data entry on the Student Information System (SIS) and MCU systems, for example updating application information; advises and provides information related to income data in the application document;
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Resets OAN passwords.
Other Financial/ Fees Related Duties
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Analyses student sub ledger and determines account balances, outstanding tuition fees and encumbrances;
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Processes fee deferrals;
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Applies bursaries and awards to the student sub ledger;
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Balances and reconciles individual daily transactions; prepares daily deposit.
Other Administrative Duties Related to Enrolment
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Creates, maintains and updates student records and student profiles;
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Maintains knowledge of and explains information to students and stakeholders regarding College policies, practices and procedures;
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Answers student inquiries related to admissions requirements, transfer of credits, pathways, bridging and contact course registrations;
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Enters grades into student information system;
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Resets systems passwords;
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Drafts letters for students and other third-party requestors;
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Assists students with various applications or form completion;
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Processes documents and uploads to Laserfiche;
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Identifies and communicates opportunities for process improvement.
Production of Official Transcripts/ and Letters of Support for Student Records for Students and Third Parties
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Logs, verifies and processes transcript requests to be transmitted to third parties;
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Investigates, researches and provides student record information (transcripts, other relevant records, program of study, date of graduation, etc.) to third parties.
Tuition and Non-student Fee Payments
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Processes all payments received in Registrar’s Office, including but not limited to Ontario Student Assistance Program (loan/grant) payments, wire transfers (bill payments), credit card payments, fly wire (international payment portal), cheques, money orders, certified cheques and sponsorship payments;
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Review tuition deposit exception requests through email and over phone and approves or deny in compliance with policy;
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Works closely with Finance to problem solve issues related to payment error, refunds and financial encumbrances.
New Employee Training
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Demonstrates correct methodologies, processes and procedures for new full-time and part-time staff including but not limited to training on payment processing;
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Supports onboarding of new colleagues, reinforcing Training Specialist training and answers questions on process and policy.
Other related duties as assigned.
Required Qualifications:
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Minimum of two (2) year (preferably in the Diploma in Office Administration, Business Administration, Public Administration or equivalent);
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Minimum of three (3) years' experience in a high demand customer service setting; student service setting preferred.
Anticipated Schedule:
Up to 24 hours per week Monday to Friday as required
*This position is paid at Payband F - Comparator
* Vacancies are for P17852, P20178, P20179, and P20180
This position requires regular on-site work at Algonquin College’s Woodroffe (Ottawa) Campus
Casual Enrolment Services Representative
Algonquin College
Ottawa - 182.31kmAdministrative Jobs Full-time
30.05 - 34.85
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