As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English & French because they will serve English-speaking clientele.

We are currently looking for a security agent to join our security team at a distribution center in Varennes!

Work Schedule

• Monday to Wednesday, from 9:30 PM to 5:00 AM + Sunday and Thursday, from 9:00 PM to 5:00 AM 
• Permanent full-time position (38.5 hours per week)

Job Requirements

• Valid Security Guard License (BSP)
• Valid First Aid Certificate (CPR)
• Valid driver's license and personal vehicle for commuting to the workplace.
• Bilingual - French and English (Bilingualism is a requirement for this position as it enables effective communication with our diverse clientele, ensuring seamless interaction and understanding between our company and customers.)
• Excellent customer service skills
• Computer skills
• Good physical endurance for surveillance rounds

Responsibilities

• Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel. 
• Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment. 
• Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises. 
• Controls access to client site or facility through the admittance process.
• Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons. 
• Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations. 
• Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents. 
• Prepares logs and reports as required. Specific duties or tasks may vary and be documented separately.

Note: The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. 

12 months contract /Lawful Access Analyst

Ability to work various shifts inclucing midnight-8am,4pm-midnight, 8am-4pm) 

Prefered shift: 12:00am-8:00 am 

Imagine working for an exciting entrepreneurial company where employees are committed to meeting big challenges and making a real difference. That’s Rogers. A leading communications and media company where people come to do great work. Right now we are looking for talented individuals to join our winning team where you will have a chance to innovate, grow and to do what really matters.   Responsibilities Include:
•    Respond to Canadian law enforcement agency phone inquiries requesting assistance due to exigent (emergency) circumstances. 
•    Live answer all calls to determine the nature of the law enforcement inquiry and what is required from Rogers to assist law enforcement. 
•    Support 911 Public Safety Answering Points (PSAPs) across Canada by facilitating access to customer information under exigent circumstances.
•    Respond to all inquiries from law enforcement agencies pursuant to their criminal investigations as per departmental procedures. 
•    Analyze records and prepare reports containing data stored within business systems in response to court orders.
•    Manage special projects as assigned. 
 
Qualifications:
•     Ability to work various shifts inclucing midnight-8am,4pm-midnight, 8am-4pm) 

• Must be able to work shifts.  (days, evenings, overnights, week-ends, and statutory holidays

•    Applicants with a background in legal, telecommunications, or law enforcement related programs are encouraged to apply.
•    Must be able to obtain and maintain a federal government security clearance. 
•    Excellent communications and customer service skills

• Strict attention to detail.

•    Must have been living in Canada for 10 years
•    Professionalism and ability to maintain confidentiality of information.
•    Previous experience in a call centre and / or customer service role is an asset. 

•    Knowledge of Rogers technologies is an asset.  

 •    Knowledge of Vision 21, SGI, AS400, MS Word, Excel preferred.
•    Credit and criminal background checks will be conducted for all final candidates.
 
As part of the recruitment process, the selected candidates will be required to successfully complete a background check which includes credit and criminal checks.

Not sure if you should apply for this role? Talk to your Manager or your HR Business Partner.
 
We’ve established a set of internal hiring rules to help you find long-term success at Rogers. Click here to access Your Career @ Rogers – Ground Rules and become familiar with the new requirements.

Posting Type: Internal and External Candidates Considered
Hiring Manager: James Ansell
Recruiter: Monica Bialas
Salary Grade: 4
Schedule: [[req_RogersFullPartTime]]
Shift: Night
Length of Contract: 12 Months
Work Location: 800, Gauchetiere O, Bureau 4000-Place Bonaventure - Montreal(182), Montreal, QC 
Travel Requirements: None
Bargaining Unit/Union: NON
Posting Category/Function: Finance & Accounting & Corporate Security
Referral Bonus Amount: $$0.00

As a Sales Associate, you can expect to:

• Enhance the retail experience in our stores, by providing best in class service and value-added solutions to our customers

• Promote Rogers & Fido brands, including Rogers Mastercard 
• Engage and grow your customer base with personalized communication and outreach to customers via phone calls and business text messaging
• Participate in community events and outreach efforts to support local small businesses.
• Operate with a creative spirit that can adapt to an ever-changing environment while enjoying the thrill of hitting sales goals

What’s in it for you:

• Competitive compensation plus commissions
• One of the best flex health benefits, RRSP, TFSA and Pension plans in Canada
• Mental Health and Support benefits- 100% coverage
• Employee and Family Assistance Program benefits
• Employee discounts that can offer up to 50% off our Rogers & Fido products and services
• A commitment to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work
• A flexible schedule, including evenings & weekends (Min 20 hours/week)
• Career growth and development opportunities

What we’re looking for:

• You are great with people and are passionate about delivering an exceptional customer experience
• You love being part of a team and are a great collaborator
• You are excited and inspired by technology

• You meet the minimum age of majority in your province
• English is an asset

After you apply, watch your email

Candidates will be required to complete an online assessment as a next step.  If you are selected to move forward in the process, our recruitment team will reach out to you discuss the position further. 

Schedule: Part time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 705 Ste-Catherine W. Unt Kt202 (5231), Montreal, QC
Travel Requirements: Up to 10%
Posting Category/Function: Retail (In Store / Hourly) & Sales and Service
Requisition ID: 308557

Requirements:

Languages: Candidates must have knowledge of the English or French Language

Education: Candidates don’t need standard educational qualification such as degree, certificate or diploma
Experience: Candidates don’t need experience, training will be provided

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
jacklecoqsaba@gmail.com

Be part of an innovative, Global Capital Markets and Investment Banking business with a unique geographic footprint that puts capital to work for our clients across industries!  We work together to drive ambition for every future! 

Purpose
Contributes to the overall success of Corporate and Investment Banking (CIB) team within Scotiabank’s Global Banking & Markets Division (GBM) in Canada, by providing high quality administrative support to assist in the execution of our business.  The Admin Assistant ensures all activities are in compliance with governing regulations, internal policies and procedures and will build strong partnerships across the Bank to provide support for the team.
 
What You'll Do:

• Responsible for prioritizing workload to ensure the group’s objectives and deadlines are met. Acts as a culture carrier, monitoring adherence to policies and escalating as required.
• Establishes sound business relationships by providing courteous and efficient assistance to both internal and external clients.
• Champions a high-performance environment and contributes to an inclusive work environment
• Assumes ad hoc projects as they arise in support of management, including the gathering and compiling of data from various sources for weekly meetings, organizing and managing logistics for client events (including venue booking), researching and tracking key client dates (AGMs, quarterly IR calls, etc.) and ensure team is assigned to attend / call-in, etc.
• Responsible for drafting and/or reviewing communications for distribution to executive level management.

 
Client Related Support

• Calendar management:  Coordinates team schedules and arranges client meetings as requested. Coordinates logistics of meetings, including room bookings and requesting technical, audio-visual and catering support as required.
• Travel:  Arranges and coordinates travel including international travel, schedules and follows up on reservations and itineraries, Travel visas (where required), etc.
• Expense Management: 1. Compiles receipts and prepares extensive expense reports for approval and payment, ensuring timely completion and proper client coding. 2. Prepares and submits invoices to Accounts Payable for processing. Follows up with AP regarding outstanding items.
• Client Interactions:  Assists with maintenance of client-related data (names, titles, contact details, etc --using both Excel and Salesforce), update of client call reports, etc.
• Client Events: Arranges and coordinates client events including but not limited to booking, planning, liaising with clients for invitations and following up.
• Client files/ materials:  Organizes, copies and maintains administrative files, correspondence and other records/materials as required.  Assists with pitch book binding if required, using in-house binding system
• Office phones:  Answers and screens telephone calls on a multi-line system, arranging conference calls and videoconferencing using Scotia preferred vendors

 
Business Management/ Admin Team Support

• Assist with onboarding and offboarding of new/terminated employees, coordinating with HR, Technology and Facilities
• Point of contact for visiting staff. Pre-registers all guests, including employees from other locations. Assumes local support including assigning office passes, desk space, room bookings, etc.
• Acts as an alternate resource/backup for the other Administrative Assistants during lunch hours, breaks, end of day, illness and other absences, and shares in Admin Team responsibilities to support sector team and CIB business
• Comprehends and adheres to policies implemented by the Global team; coaches and ensures CIB team has support to evidence they are in compliance with policies and procedures
• Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk

Work Arrangement: 
This position is currently a hybrid role, with the expectation that you will work at least 3 days a week in the office. Please note that this is subject to change based on the needs of the business.

Interested?

If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!  
 

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture. 

What's in it for you?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs. 

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English in addition to French because they will be required to work closely with other groups from head office who operate primarily in English, they will report to a manager from head office who is an English speaker, and/or they will serve and English-speaking clientele

Safety Sensitive Positions
This position may be considered a Safety Sensitive position and has additional requirements under Canada Post's Substance Use Policy.