473 Jobs Found
Flex Driver-3 Full-time Job
Federal Express Corporation Canada
Transportation & Logistics Saint-LaurentJob Details
6415 Chemin de la Côte-de-Liesse, Saint-Laurent, QC H4T1E5, Canada
To ensure timely delivery of packages to predetermined customers on specific routes, reviewing orders prior to delivery, load/unload vehicle and provide exceptional customer service to our client base.
Flexible shift opportunities (min and max hours, days of work parameters will be determined based on business requirements).
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Post Secondary:
- High school diploma/educational equivalent.
Professional accreditation/certification:
- Must have a valid full G license / Class 5 driver's license.
Related Experience Requirements
Minimum number of years required for entry to this job
- None
- One (1) year customer oriented business experience preferred
Amount of time required to learn or adjust to the job
- 3 months
Other specific mandatory experience requirements
- In the province of Quebec, must be bilingual (French and English)
Technical Skill Requirements
Solid knowledge of the following:
Must achieve minimum threshold on mandatory pre-placement driver assessment training
Ability to successfully complete all basic and re-currency training
Ability to lift 70 lbs
Some knowledge of Federal Express Canada operations an asset.
Interpersonal Skill Requirements
Good interpersonal and communication skills.
Good time management and organizational skills
Excellent customer service skills
Ability to multitask, handle stress and work in a highly pressured environment
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Post Secondary:
- High school diploma/educational equivalent.
Professional accreditation/certification:
- Must have a valid full G license / Class 5 driver's license.
Related Experience Requirements
Minimum number of years required for entry to this job
- None
- One (1) year customer oriented business experience preferred
Amount of time required to learn or adjust to the job
- 3 months
Other specific mandatory experience requirements
- In the province of Quebec, must be bilingual (French and English)
Technical Skill Requirements
Solid knowledge of the following:
Must achieve minimum threshold on mandatory pre-placement driver assessment training
Ability to successfully complete all basic and re-currency training
Ability to lift 70 lbs
Some knowledge of Federal Express Canada operations an asset.
Interpersonal Skill Requirements
Good interpersonal and communication skills.
Good time management and organizational skills
Excellent customer service skills
Ability to multitask, handle stress and work in a highly pressured environment
Flex Driver-3
Federal Express Corporation Canada
Saint-Laurent - 6.33kmTransportation & Logistics Full-time
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Registered Nurse Full-time Job
Medical & Healthcare Saint-LéonardJob Details
Position's anticipated start date: 2025-02-17
Position's anticipated end date: 2026-01-16
Possible schedule/FTE: Minimum hours are guaranteed at 45 hours bi-weekly
Canadian Blood Services is looking for a Temporary part-time Registered Nurse to join our dynamic Donor Centre team in Saint John, New Brunswick.
The Donor Centre team is responsible for supporting Canadian Blood Services collecting donor blood in a safe manner to enable safe products which save lives every day.
In this role, you will assist in the collection of blood and blood products ensuring adherence to all safety protocols and all required documentation is carried out. You will play an integral part in building and promoting a positive donor experience and encouraging donations.
Formula for success
- Leveraging your ability to communicate effectively with donors, you will conduct registration and confidential screening to determine eligibility and build and promote a positive donor experience.
- Utilizing your superb people skills, you will provide donors with information, instruction, and advice on blood donation.
- Drawing on your knowledge and experience you will provide coaching and consultation to donor centre staff, acting as team lead for collection events as needed.
- With your excellent interpersonal skills, you will work in a diverse team environment assisting in the collection of whole blood and/or apheresis blood components which save lives daily.
- At mobile events within our communities, you will assist in setting up booths, tables, and other equipment to ensure donor clinics are properly set up for use.
Desired education and skills
- Completion of accredited nursing program and current license in good standing to practice as a Registered Nurse in the province is required.
- Two years of experience working as a nurse is considered an asset as is a certification in First Aid and CPR.
- Previous experience as a preceptor or with coaching others is an asset.
- Technical skills including Microsoft Word and Outlook, and the ability to learn new systems and programs.
- A second language is considered an asset to support a positive donor experience.
What we offer you
- Payment in lieu of vacation.
- Payment in lieu of holidays.
- Premiums paid according to the collective agreement.
- Defined benefit pension plan.
- Employee discounts, wellness program, professional resources.
What you can expect
- Shifts/hours will vary. You must be flexible to accommodate assigned shifts which are based on operational needs; length of shifts varies according to the event which takes place at Canadian Blood Services fixed and mobile donor centers. Shifts include days, evenings, overnights, weekends, and statutory holidays
- Travel will be required as often as weekly for mobile events. Transportation and accommodations will be provided by Canadian Blood Services.
- Physical requirements for the role include the ability to lift weights up to 10 kg (22 lbs.).
Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.
If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.
We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add donotreply@blood.ca and system@successfactors.com to your safe senders list.
Registered Nurse
Canadian Blood Services
Saint-Léonard - 8.93kmMedical & Healthcare Full-time
37.56
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Internal Sales Representative E-Commerce Full-time Job
Sales & Retail LavalJob Details
Wolseley Canada is looking to hire and train an e-commerce inside sales representative to join our Laval team.
The Inside Sales Representative E-Commerce is a vital member of our Inside Sales team. You have the privilege of building strong relationships with each customer and are the primary point of contact for establishing orders for delivery. You work closely with our Outside Sales team and the Warehouse team to ensure that deliveries are fulfilled and communicated correctly to everyone involved in the shipping process.
What are the benefits for you?
- Normal opening hours Monday to Friday
- Full benefits with fully Company paid premiums for the basic kit from the first day of employment
- Professional development and training opportunities
- Life, Disability and Wellness Insurance Program
- Retirement savings programs, including an RRSP and a defined contribution pension plan, with an employer contribution of up to 5.25%
- Paid vacation and sick leave, and a day off on your birthday!
- Bonus programs that include annual performance bonuses and a profit sharing plan
- Employee discounts on top brands of plumbing and HVAC/R products
- Tuition reimbursement for employees
- Employee Referral Program
- Reimbursement of safety shoes
What you will do:
- Assume responsibility for order processing, which includes proposing pricing within established margins, sourcing additional products and creating purchase orders
- Manage incoming orders and orders on our Wolseley Express website
- Promote the Wolseley Express website
- Enter quotes and orders into the system accurately and in a timely manner
- Ensure accuracy in pricing, inventory and order information provided to customers
- Establish and maintain relationships with new and existing customers via telephone or email with the goal of driving additional sales
- Prepare quotes and process orders on behalf of outside sales staff
- Helping customers place orders online
- Respond to customer requests promptly
- Achieve sales targets set by management by promoting or upselling products
- Adhere to the Company's safety policies and regulations
What you will bring:
- Previous inside sales experience in plumbing and heating preferred
- DEC in building mechanics or DEP in plumbing and heating (an asset)
- General computer skills including Microsoft Office; knowledge of AS400 system an asset
- High level of commitment to providing exceptional customer service
- Proven initiative and ability to work independently and in a collaborative team environment
- Strong organizational skills with respect to prioritizing and completing multiple tasks on a regular basis
Each submitted resume is individually reviewed by our team and kept for 24 months in case a great new opportunity that matches your skills and abilities arises.
Please note that this position requires the result of a satisfactory criminal record check. A criminal record under the Criminal Code and/or another federal criminal record does not automatically mean that you will not be eligible for the position.
Internal Sales Representative E-Commerce
Wolseley Canada
Laval - 10.26kmSales & Retail Full-time
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Ops Supervisor - Station-1 Full-time Job
Federal Express Corporation Canada
Management LavalJob Details
125 Rue de Hambourg, St-Augustin-de-Desmaures, QC G3A 1S6, Canada
This is a frontline supervisor position that supports the FedEx Safety Above All Culture and manages specific day-to-day operations and an assigned staff. Responsible for ensuring safe and efficient package sortation through the management of Package Handlers. The Operations Supervisor may also manage administrative employees and functions and ensures administrative processes are compliant with FedEx policies and procedures and governmental regulations.
ESSENTIAL FUNCTIONS
- Serves as a champion for FedEx's Safety Above All Culture and supports all related initiatives
- Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity
- Plans, organizes, staffs, directs and controls specific day-to-day operations
- Responsible for assigning and managing employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers (in conjunction with the linehaul department as applicable)
- Analyzes operational performance through direct observation, interpretation of reports and collaboration with others.Determines opportunities for improvement of key metrics and executes action plans to achieve results
- Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals; Includes communication and public speaking to small and large audiences on a regular basis
- Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters
- Participates in the development of and responsible for administering company safety strategies and programs
- Investigates, resolves and/or escalates customer service issues, as appropriate
- Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with FXG policies, procedures and other training requirements, including but not limited to training related to quality assurance, SWAK, hazardous materials, Video Event Data Recorder (VEDR) coaching, and dock safety
- Mentors and develops critical skill sets for new and/or less-experienced Operations Supervisors
- Adapts quickly to change to meet dynamic business needs; Displays flexibility and appropriate sense of urgency, while leading and engaging employees in a positive an professional manner
- Peforms other duties as assigned
Minimum Education
- High school diploma or GED required; Bachelor’s degree preferred.
- In lieu of experience, certification program or Associate's Degree in related area or 2+ years of college courses towards a degree
- Bachelor's Degree (preferred).
Minimum Experience
- Six (6) months experience required in the following areas: package handler at FedEx, fast-paced environment (retail, hospitality, fulfillment center, warehouse, dock, or stock room/stock functions), military experience with honorable discharge or supervisory experience.
Knowledge Skills and Abilities
- Ability to inspire a shared vision and empower and motivate a team
- Demonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groups
- Proven ability to apply sound business judgment to establish and accomplish goals
- Verbal and written communication skills necessary to communicate with various audience levels and group sizes
- Ability to effectively provide employees instruction on process and practice
- Ability to read, interpret and draw conclusions from numerical data and written information
- Software skills, including use of Microsoft Office software and web-based applications
- Ability to maintain a working knowledge of relevant technology-based projects, including various devices and computer- based applications
- Ability to mentor, coach and act as a knowledge resource to other employees.
Job Conditions
- May need to lift and carry up to 50 pounds
- May work in hot or cold temperatures
- May work in an environment with loud noise and fumes
- Minimal travel required
Additional Details:Poste à durée déterminée de 30 heures par semaine pendant six mois Doit être bilingue Doit être disponible pour travailler du mardi au samedi - 02h00-9h00am
Ops Supervisor - Station-1
Federal Express Corporation Canada
Laval - 10.26kmManagement Full-time
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Administrative Assistant Full-time Job
Administrative Jobs LavalJob Details
This position enters data for shipments, communicates effectively, solves intermediate level problems,assists with basic research, and demonstrates time management skills.
Job Title: International Administrative Assistant
Job Type:Part-Time / Permanent
Workdays:Monday to Friday (must be able to work ALL 5 days of the week)
Shift Hours:5:30 AM to 9:30 AM (must be able to work a minimum of 25 hrs. per week)
Shift Duration:5 hours a day (requires flexibility with Start and Finish time)
Work Location:1221 32ND AVENUELACHINE, QC H8T 3H2
Hourly Wage:$to be defined
Key Responsibilities and Duties
-
Prepare documents for customers.
-
Submit documents for customers such as personal effects, voluntaries, rejects, Y-50s and others.
-
Performs general office duties (e.g., answers telephone, completes data entry, filing, etc.).
-
Prepares reports/presentations using Microsoft Word or Excel.
-
Prepares and/or coordinates information for internal use and distribution.
Requirements
-
2+ years of warehouse´s office support experience – Required
-
Intermediate or advanced computer skills: Word, Excel, and Outlook (Microsoft Office)
-
Excellent verbal and written communication skills: French 90% / English 10%
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Level of French needed: proficiency
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Bachelor's degree or International equivalent – Preferred
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Accurate data entry skills.
-
Fast learn and adapt skills to different systems
-
Ability to work with minimal supervision
-
Strong analytical thinking, problem-solving, basic research, attention to detail, and time management skills
-
Ability to work in a fast-paced environment
Compensation and Benefits
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2 weeks of paid vacation after one year of service.
-
Vision, health, and dental benefits after 60 days of service.
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Overtime.
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Weekly Pay/ Direct Deposit- Every Friday.
-
Immediate access to UPS ‘Employee Discounts’ upon hiring.
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Paid training.
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Pension Plan.
-
Free Onsite Parking.
-
Opportunity for advancement within a Fortune 50 Company.
Administrative Assistant
UPS
Laval - 10.26kmAdministrative Jobs Full-time
25
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Administrative Assistant Part-time Job
Administrative Jobs LavalJob Details
Job Summary
This position enters data for shipments, communicates effectively, solves intermediate level problems,assists with basic research, and demonstrates time management skills.
Job Title: International Administrative Assistant
Job Type:Part-Time / Permanent
Workdays:Monday to Friday (must be able to work ALL 5 days of the week)
Shift Hours:5:30 AM to 9:30 AM (must be able to work a minimum of 25 hrs. per week)
Shift Duration:5 hours a day (requires flexibility with Start and Finish time)
Work Location:1221 32ND AVENUELACHINE, QC H8T 3H2
Hourly Wage:$to be defined
Key Responsibilities and Duties
-
Prepare documents for customers.
-
Submit documents for customers such as personal effects, voluntaries, rejects, Y-50s and others.
-
Performs general office duties (e.g., answers telephone, completes data entry, filing, etc.).
-
Prepares reports/presentations using Microsoft Word or Excel.
-
Prepares and/or coordinates information for internal use and distribution.
Requirements
-
2+ years of warehouse´s office support experience – Required
-
Intermediate or advanced computer skills: Word, Excel, and Outlook (Microsoft Office)
-
Excellent verbal and written communication skills: French 90% / English 10%
-
Level of French needed: proficiency
-
Bachelor's degree or International equivalent – Preferred
-
Accurate data entry skills.
-
Fast learn and adapt skills to different systems
-
Ability to work with minimal supervision
-
Strong analytical thinking, problem-solving, basic research, attention to detail, and time management skills
-
Ability to work in a fast-paced environment
Compensation and Benefits
-
2 weeks of paid vacation after one year of service.
-
Vision, health, and dental benefits after 60 days of service.
-
Overtime.
-
Weekly Pay/ Direct Deposit- Every Friday.
-
Immediate access to UPS ‘Employee Discounts’ upon hiring.
-
Paid training.
-
Pension Plan.
-
Free Onsite Parking.
-
Opportunity for advancement within a Fortune 50 Company.
Administrative Assistant
UPS
Laval - 10.26kmAdministrative Jobs Part-time
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Health and Safety Specialist Full-time Job
Medical & Healthcare LavalJob Details
The WCB/CNESST Specialist provides case management services on occupational injury claims. He or she is responsible for monitoring and managing injury claims from initial reporting to the early and safe to work employee. Provides guidance and support for external and internal customers to assist in successful return to work. Works with internal vendor to ensure case management processes are implemented to bring files to closure and ensure compliance with legal parameters of health and safety. Liaise with the Insurance carriers, external vendors, health professionals and Centre/Operations to foster collaborative relationships and information gathering and dissemination. Participates in return-to-work meetings, worksite assessments, coordination of medical assessments, representation in legal proceedings as a subject matter expert and Division case reviews. Maintains injury data base and documentation of files.
Job Tasks:
- GSHMRIS data management – injury for Quebec, Atlantic, Alberta, Manitoba, Saskatchewan, New-Brunswick, Newfoundland, and Labrador, Prince-Edward-Island, Nova Scotia.
- Review Division reports, open claims – review and update into journal notes, create action plans, update medical information Review claims for first 14 days checks.
- Review for suppression and lost time conversions GSHMRIS injury changes Decision letters, review medical reports Permanent impairment/accommodation
- Communication with CNESST /WCB, Vendor communication /monitor – case reviews Cost analysis /determine appeals strategy /Actions/next step to be taken in claims Operations Support – information gathering, target action steps Hearings.
- Tribunal representation, prep files for legal, case review /file reviews Settlement reviews – preparing cheques Worksite visit – ergonomic reviews with assessors (phone or on site)
- Return to work meetings – with vendor, operations, and employee Completing TAW forms and coordinate modified work with Operations.
- IME – coordination /administration IME invoice /vendor payment
- Expertise services Conference Calls /meetings with Vendor and Divisions
Knowledge Skills and Abilities:
- Excellent written and oral communications skills.
- Strong interpersonal people skills Varied work experience- union /nonunion
- Good problem solving and analytical ability
- Proficient in computer skills. Word, Excel Ability to work in a team environment as well as independently.
- Ability to prioritize and time manage
- Communication language needs: French 90% / English 10%
Level of French: proficient - Good knowledge of case management process /procedures
- Good knowledge of Workers’ Compensation legislation, CNESST Academic Preparation and Relevant Work Experience.
- University or College degree in HR, Health and Safety, Disability Management
- Minimum of 3-5 years of experience in case management, disability / injury management /health related field
Work location: 1221 32nd avenue, Lachine, Quebec.
Work shift: In office presence from Monday to Friday: 9:00 AM – 5:30 PM
Health and Safety Specialist
UPS
Laval - 10.26kmMedical & Healthcare Full-time
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Package Handler (23h00-3h00) Full-time Job
General Category LavalJob Details
Job Summary
This position is responsible for loading, unloading, shipping, receiving, scanning, sorting, and stocking packages. He/She may utilize heavy machinery to complete tasks. This position performs other tasks as assigned in a fast-paced environment.
Responsibilities:
- Learns and properly executes UPS package handling methods.
- Loads and unloads UPS packages into trailers or package cars.
DESCRIPTION
- Starting hourly rate: $ 17.30/h + *$1.50/h bonus*
- Maximum rate: $ 25.81/h (probation + 48 month progression)
- Approximately 3-5 hours per day
- Tuition reimbursement (up to $3000) *conditions may apply
- Overtime after 5 hours of work.
Qualifications:
- Ability to lift up to 70 lbs./32 kgs.
- Ability to read and memorize postal codes
- Availability to work flexible shift hours, up to 5 days per week
- Warehouse experience - Preferred
-
communication language needs: French 90% / English 10%
Level of French needed: basic
SHIFT: Monday to Friday from 11 PM - 3 AM (flexible)
Package Handler (23h00-3h00)
UPS
Laval - 10.26kmGeneral Category Full-time
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Administrative Assistant Full-time Job
Administrative Jobs MontréalJob Details
Overview of The Role:
Under the supervision of the Vice President, Legal Affairs, Dairy Division (United States), you will provide administrative support to a team of lawyers. Your attention to detail and organizational skills will be essential in the production of various agreements and documents.
How You Will Make Contributions That Matter:
- Providing administrative support to the legal team
- Tracking invoices and managing entries in the Ariba accounting system
- Maintaining the department's budget
- Assisting in the preparation of various legal documents
- Editing documents (handwritten or dictated)
- Using technological tools for the preparation and signature of contracts (DocuSign and others)
- Managing calendars, correspondence, and necessary follow-ups
- Opening and closing files
- Keeping internal records and databases up to date
- Planning and booking travel, as needed
- Preparing expense reports
- Performing any other related tasks
You Are Best Suited for The Role If You Have the Following Qualifications:
- A minimum of 3 to 5 years of experience in a similar position
- Excellent proficiency in Excel and MS Office Suite (Word, PowerPoint, Outlook, SharePoint) and Adobe Acrobat
- Strong interest in using technology
- Ability to anticipate needs, take initiative and work independently
- Tact, excellent judgment, great attention to detail, accuracy, discretion, and autonomy
- Customer service orientation and strong collaboration skills
- Ability to work under pressure
- Professionalism and sense of priorities
- Good organizational skills, and professional curiosity
- Spoken and written bilingualism (French and English) is essential. The candidate will need to communicate and collaborate with colleagues and other stakeholders by email and phone, in Quebec, the rest of Canada, and/or North America
- Knowledge of the Ariba accounting system is a definite asset
As part of their duties, the incumbent will have to communicate and collaborate in English, both orally and in writing with colleagues or other stakeholders in Quebec as well as in the rest of Canada or in North America.
We support and care for our employees and their families by providing:
- Competitive salaries
- A hybrid work environment with the possibility to work from home 2 days a week
- Advantageous corporate agreements
- Full range of group insurance benefits
- Group retirement pension plan with employer contribution
- Purchase option of company stocks
- Group RRSP
- Health and wellness program in the workplace
- Assistance program for employees and their families
- Saputo products at a discounted price
Salary Range : $46 135 - $60 580
*Salary offers will vary commensurate with experience, education, skills, and training.
We support employment equity. Saputo strives to embed diversity and inclusion in its operations and invites candidates from all horizons to join its family.
Administrative Assistant
Saputo Diary
MontréalAdministrative Jobs Full-time
46,135 - 60,580
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Delivery Driver (Class 5) Full-time Job
Transportation & Logistics BrossardJob Details
This position delivers and picks up packages to and from residential and/or commercial properties. This position performs in a physical, fast-paced environment involving driving, continual lifting, lowering, and carrying packages. This position practices safe transportation methods while traveling to and from destinations. This position ensures the best customer service through efficiency and dedication.
Responsibilities:
Learns and properly executes UPS safe driving methods.
Qualifications:
Ability to lift up to 70 lbs./32 kgs.
Complies with UPS appearance guidelines
Excellent customer contact and driving skills
Meets local age and operations requirements to operate a vehicle
Availability to work 5 days per week
UPS is a diverse and equal opportunity employer. Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process. If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.
Delivery Driver (Class 5)
UPS
Brossard - 11.49kmTransportation & Logistics Full-time
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Warehouse shipping clerk Full-time Job
Administrative Jobs MontréalJob Details
Job Description
- The candidate will be responsible for routing goods to the appropriate storage areas.
- The candidate must unpack the received goods.
- The candidate will be responsible for overseeing the loading and unloading of goods.
- The candidate must store items in a warehouse, tool room, or supply area.
- The candidate must receive, unpack, and sort incoming parts, supplies, and materials.
- The candidate must ship, deliver, or pick up parts, products, or equipment.
- The candidate will be responsible for preparing and tracking work orders.
- The candidate will be responsible for providing pick-up and delivery services upon request.
Job Requirements
- The candidate must be bilingual.
- There are no standard education requirements such as a bachelor’s degree, a certificate, or a diploma.
- Training will be provided to the selected candidate.
- The candidate will be responsible for supervising delivery drivers.
Internship
- This is a paid internship that promotes on-the-job training and skill development. It is aimed at any candidate looking to gain work experience or pursue a career.
Work setting
- The candidate should work in an urban area with a high population density.
- The candidate should work in various locations when employees are scattered across different worksites.
- The candidate should work in a warehouse, which can be a noisy and busy environment with hundreds of warehouse operatives, pickers, and packers, as well as many forklift truck drivers who move pallets between shelves.
- The candidate must work in a construction company.
Additional information
Security and safety
- The candidate should undergo a thorough basic security clearance and driver’s licence validity check.
Transportation/travel information
- Employer will provide the vehicle.
- The candidate must have a valid driver’s licence.
Work conditions and physical capabilities
- The candidate should be able to work in fast-paced busy environment.
- The candidate should have an eye for details.
- The candidate should be required to perform repetitive tasks on frequent basis.
- The candidate should be required to handle heavy loads as part of routine work.
- The candidate should be prepared to perform physically demanding tasks as part of their daily work.
- The candidate must be willing to work long hours in bending, crouching, and kneeling positions.
- The candidate should be willing to work overtime if necessary.
- The candidate must be willing to work in a standing position for extended periods of time.
- The candidate must be able to distinguish between colours.
Benefits
- The candidate should receive free parking; there is no additional charge for parking on the property.
How to Apply
If you have a keen interest in applying, kindly utilize the provided alternatives to submit your application.
By email
Note
Please include the following while sending the application
- Cover letter
- Proof of the requested certifications
Warehouse shipping clerk
Leber & Son Canada
MontréalAdministrative Jobs Full-time
18
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Customer Solutions Agent Full-time Job
Coca-Cola Canada Bottling Limited.
Customer Service L'AssomptionJob Details
As a Customer Solutions Agent (CSA), you are the expert in Sales and Service, in our omni-channel contact center environment, to deliver customer needs. The Customer Sales Solutions Centre (CSSC) offers exceptional world class service to customers across Canada. Our Customer Solutions Agents deepen customer relationships and are responsible for assisting existing customers to process their beverage orders, execute an equipment service request, and handle customer service inquiries, while accessing and updating multiple systems. This role is critical in supporting the Coke Canada goal of becoming the world’s best independent bottler. You will succeed if you are customer focused, have a strong ability to find the right solution, motivated to achieve sales and service targets, deeply understand our product, execute accurate processes, and can multitask.
We have a hybrid model. You will be required to work a combination of both in office and at home. (Frequency varies by location)
Responsibilities
- Answer incoming calls for sales orders, customer support, equipment service, myCoke website support, and/or general inquiries.
- Execute customer support and equipment service tickets, process delivery requests, modify orders, execute reroute notifications, provide new product information etc.
- Effective handling of customer Chat inquires for the myCoke.com ecommerce platform.
- Participate in outbound calling projects and/or other Customer Solutions initiatives.
- Apply effective first call resolution practices when responding to questions/concerns.
- Strive to meet and exceed contact centre metrics.
- Accurately update customer information and transactions in the Salesforce database
- Successfully offer beverage products to established customers through up-selling and cross-selling to achieve volume and profitability targets.
- Act as a company ambassador by offering best programs and solutions to drive value.
- Deliver professional account management for designated Coca-Cola Customers.
- Utilize effective communication skills to ensure expectations are successfully achieved for both internal/external stakeholders.
- Research account call history and use applicable resources/tools to problem-solve and make appropriate decisions to meet customer’s needs.
- Escalate customer issues within established guidelines in timely manner.
- Understand performance targets to meet and/or exceed goals.
- Learn and abide by Coca-Cola Canada Policies and Procedures. Remain up to date with our product lineup, updates, and process revisions to immediately apply to customer interactions
- Access multiple system applications simultaneously to effectively provide sales and service
- Actively participate in team building and engagement activities.
- Remain on queue per schedule to ensure service levels are achieved daily
- Attendance, schedule adherence and punctuality are essential for this role
- Perform other duties per business needs, as instructed by Management Team
Qualifications
- High School Diploma or equivalent
- 1+ years customer service and/or customer sales experience (Contact Centre experience considered a strong asset)
- Must have excellent telephony/verbal communication skills
- Must have professional written communication skills
- Proven ability to multitask and pivot based on customer needs
- Proven ability to achieve sales, revenue, quality, and accuracy targets
- Demonstrated ability to provide outstanding customer service
- Ability to work independently and in a team environment
- Open to observation and coaching
- Strong ability to problem-solve and provide viable solutions based on customer needs and company objectives
- Experience working in multiple systems and applications
- Strong attention to detail and time management skills
- Demonstrated ability to understand, stay up to date and apply with policies/guidelines accurately
- Experience with Salesforce considered a strong asset
- Proficient with Microsoft Office
- Must have a private home office space (high speed internet connection) during at home shift(s)
Customer Solutions Agent
Coca-Cola Canada Bottling Limited.
L'Assomption - 36.64kmCustomer Service Full-time
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