Terces Jobs is also available in your country: United States. Starting good opportunities here now!

318 Jobs Found

Cyber as a Service, Monitoring, L1, Associate Full-time Job

PwC

IT & Telecoms   Montréal
Job Details

A career within Cybersecurity and Privacy services, will provide you with the opportunity to help our clients implement an effective cybersecurity programme that protects against threats, propels transformation, and drives growth. As companies pivot toward a digital business model, exponentially more data is generated and shared among organisations, partners and customers. We play an integral role in helping our clients ensure they are protected by developing transformation strategies focused on security, efficiently integrate and manage new or existing technology systems to deliver continuous operational improvements and increase their cybersecurity investment, and detect, respond, and remediate threats.

Meaningful work you’ll be part of

As a Cyber as a Service, Monitoring, L1, Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:

  • A shift based schedule to continuously monitors the alert queue

  • Triages security and device alerts 

  • Receives phone calls from clients and create necessary ticket for the incident or request and channel it to the required team for action

  • Collects data and context necessary to initiate investigation over to Cyber Threat Investigator

  • Follows alerts and incidents playbooks/runbooks

  • Primarily responsible for security monitoring, detection, response 

  • Ensure incident identification, assessment, reporting, communication, mitigation and monitoring

  • Ensure compliance to SLA, process adherence and process improvements to achieve operational objectives

  • Framework, Review policies and highlight the difficulties in managing SLAs

  • Management, administration & maintenance of security devices 

  • Perform threat management, threat modeling, identify threat vectors and develop use cases for security monitoring

  • Responsible for integration of standard and non-standard logs in SIEM

  • Coordination with stakeholders, build and maintain positive working relationships with them 

Experiences and skills you’ll use to solve

  • Relevant experience in Information Technology and Information Security

  • Experience in security device management and multiple SIEM platforms 

  • Experience in performing vendor management

  • In-depth knowledge of security concepts such as cyber-attacks and techniques, threat vectors, risk management, incident management, etc.

  • Experience in MSSP environment

  • Knowledge of various operating system flavors including but not limited to Windows, Linux, Unix

  • Proficient in Incident Management and Response

  • Knowledge of applications, databases, middleware to address security threats 

  • Proficient in preparation of reports, dashboards and documentation

  • Excellent communication and initiative skills

  • Ability to handle high pressure situations with key stakeholders

  • Good Analytical skills, Problem solving and Interpersonal skills

  • CISSP and GIAC certifications preferred

  • A demonstrated commitment to valuing differences and working alongside and/or coaching diverse people and perspectives

Cyber as a Service, Monitoring, L1, Associate

PwC
Montréal - 27.8km
  IT & Telecoms Full-time
A career within Cybersecurity and Privacy services, will provide you with the opportunity to help our clients implement an effective cybersecurity programme that protects against t...
Learn More
Feb 16th, 2024 at 15:49

Senior accountant, Accounting Services Group Full-time Job

Deloitte

Financial Services   Montréal
Job Details

What will your typical day look like?


As a Senior Accountant in the Accounting Services Group, you will be responsible for assisting in full-cycle activities required to complete compilation and review engagements. You will identify issues and propose solutions for your clients, and will assist with tax planning strategies. You have strong problem-solving skills, are attentive to details, and are able to communicate your ideas to create results.

About the team


Deloitte's Accounting Services Group (ASG) has the feel of a small firm, but has all the advantages of being part of one of Canada's leading professional services firms. Our clients range in size and include some of Canada's top private companies. You will focus on serving privately owned clients and will have an opportunity to work with a variety of business sectors including manufacturing, agriculture, retail/service, construction, real-estate, transportation, professional services and others.

Enough about us, let’s talk about you


You are someone with:

  • 4-5 years of relevant experience, preferably in public accounting or equivalent combination of relevant post-secondary education and hands-on experience
  • A very good understanding of accounting principles and tax compliance and possess advanced accounting skills
  • Excellent analytical and problem-solving skills, strong attention to detail, and ability to meet deadlines
  • Pursuing a professional accounting designation
  • Strong planning and organizational skills

Total Rewards


The salary range for this position is $57,000 - $97,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth.  Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.

Senior accountant, Accounting Services Group

Deloitte
Montréal - 27.8km
  Financial Services Full-time
  57,000  -  97,000
What will your typical day look like? As a Senior Accountant in the Accounting Services Group, you will be responsible for assisting in full-cycle activities required to complete c...
Learn More
Feb 14th, 2024 at 14:03

Account Manager (14 month contract) Full-time Job

Nespresso Canada

Management   Montréal
Job Details

Position Summary
We are looking for an Account Manager for Nespresso working remotely in Montreal on a 14-month contract, reporting to the Regional Sales Manager B2B. The Account Manager will ensure customer acquisition, retention and productivity within the Offices, Hotels, Restaurants, Café/Bars, and ensure high visibility and best in class service (before and after) within high end HORECA/OFFICE prospects and customers to become a category leader. The successful candidate will be responsible for a territory in the Montreal region.

 

A little bit about us
Our story began 30 years ago with a simple but revolutionary idea- to create the perfect cup of coffee. Nestlé Nespresso has become an international reference for the highest quality coffee and an iconic symbol of refined elegance.
 
We are now in more than 60 countries and our team has grown well beyond 10500 employees. Nespresso Canada continues to drive momentum and innovation in our market segment, and in North America, we are just getting started.

 

A day in the life of an Account Manager:
As an account manager, you will be responsible for the acquisition of new HORECA (Hotels, Restaurants, Cafés) and office customers in the appropriate target group.  You will maintain and nurture relationships with existing customers and manage coffee consumption on operating contracts.  You will be responsible to optimize customer profitability and implement and ensure compliance with corporate and regional channel guidelines and policies.

 

You will also: 

  • Perform weekly and monthly reporting of sales and business KPI’s
  • Successfully convert the customer base into Nespresso Ambassadors
  • Leverage current market knowledge & network to accelerate Nespresso’s presence in high end HORECA and OFFICE channel.
  • Ensure high visibility within the HORECA/OFFICE Channel via customer acquisition and machine placements in the predefined target group
  • Execute the strategy for the HORECA/OFFICE channel to achieve business targets and objectives defined in the Operational Plan
  • Work closely with national/regional Nespresso Channel Networks


What will make you successful?
As the successful candidate, you will be the champion for the brand throughout the organisation so you will need to be passionate, tenacious, results focused and really enjoy working in a highly energetic and exciting environment.   You will already have Progressive Sales experience, coupled with your highly organised, dynamic approach with account management experience considered a strong asset.  Pro-activity, tenacity and enthusiasm are essential, as is your ability to understand and work within our competitive market. 

 

You will also have:

  • A bachelor’s degree in commerce, economics, hospitality or equivalent
  • A full and valid driver’s license is required
  • 3-5 years of experience in marketing or sales.  Experience in HORECA or OFFICE channel will be considered a strong asset
  • Business oriented, autonomous, diligent, and creative
  • Strong communication/presentation skills
  • Ability to demonstrate and convey key brand messages with passion, credibility, and sincerity
  • Flexible and able to adapt to a changing environment
  • Ability to self-manage remotely
  • Must be fluently bilingual in English and French

 

We have a friendly, supportive team with a coaching and mentoring environment. There are real opportunities for future development and progression – this really could be a move towards the exciting sales career you’ve always wanted.

 

What you need to know

We will be considering applicants as they apply, so please don’t delay in submitting your application.

Account Manager (14 month contract)

Nespresso Canada
Montréal - 27.8km
  Management Full-time
Position Summary We are looking for an Account Manager for Nespresso working remotely in Montreal on a 14-month contract, reporting to the Regional Sales Manager B2B. The Account M...
Learn More
Feb 13th, 2024 at 11:10

Cleaner Full-time Job

Nettoyeurs Après Heures

Hospitality   Montréal
Job Details

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates don’t need standard educational qualification such as degree, certificate or diploma
Experience: Candidates don’t need experience, training will be provided
Security and safety: Criminal record check, Driver’s validity licence check, and Basic security clearance

Transportation information: Own transportation and Public transportation is available
Work setting: Office building

Physical Requirements:

  • The candidates should be non-smoking
  • The candidates should be able to work under pressure and meet tight deadlines
  • The candidates should be prepared for repetitive tasks and exhibit attention to detail
  • The candidates should be capable of handling heavy loads and handle weights up to 9 kg (20 lbs)
  • The candidates should be physically fit for demanding tasks, comfortable with bending, crouching, and kneeling, able to stand for extended periods, and walk

Other Requirements:

  • The candidates should demonstrate dependability, reliability, and prioritize punctuality
  • The candidates should possess excellent oral and written communication skills
  • The candidates should be flexible, show initiative, exercise judgment, and be organized
  • The candidates should have efficient interpersonal skills, be team players, and have a client focus
  • The candidates should uphold values and ethics

Candidate Status:

  • Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
  • Candidate must have legal authorization (Work Permit) to work in Canada
  • If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

  • The candidates should be able to sweep, mop, scrub, and wax hallways, floors, and stairs, and vacuum carpeting, area rugs, draperies, and upholstered furniture
  • The candidates should be able to empty trash cans and other waste containers, clean and disinfect bathrooms and fixtures, and perform light housekeeping and cleaning duties
  • The candidates should be able to work with minimal supervision, dust furniture, sweep, mop, wash, and polish floors, and clean, disinfect, and polish kitchen and bathroom fixtures and appliances

Benefits:

  • The candidates will get free parking available and parking available

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume, Job reference number and References attesting experience) through the below-mentioned details

By email
[email protected]

Be prepared for the screening questions. Include answering the following questions while applying:

  • Are you available for shift or on-call work?
  • Are you available for the advertised start date?
  • Are you currently a student?
  • Are you currently legally able to work in Canada?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?

Cleaner

Nettoyeurs Après Heures
Montréal - 27.8km
  Hospitality Full-time
  19.85  -  21
Requirements: Languages: Candidates must have knowledge of the English Language Education: Candidates don’t need standard educational qualification such as degree, certificate or d...
Learn More
Feb 12th, 2024 at 05:30

Comptable Accountant Full-time Job

OneSpan

Financial Services   Montréal
Job Details

The Accountant is part of the North American accounting group and will focus on month-end close and account reconciliations. We're in need of a versatile Accountant who, in compliance with SOX and other audit requirements, wants to play a key role in financial reporting and analysis, a timely close process, and maintaining a strong internal control environment. If you're a passionate Accountant that wants to help a growing company find unique and faster ways of managing our accounting functions, while performing additional projects in technical and tax accounting, we want to talk to you.

 

This position is open to candidates who have their residence in the following countries: Canada

This role will require you to come into the office 1 day a week.

 

Key Responsibilities

  • Prepare journal entries and account reconciliations, ensuring proper documentation is maintained (in compliance with SOX requirements), as well as monitoring and resolving reconciling items on a timely basis
  • Resolve accounting discrepancies and identify and investigate irregularities
  • Ensure all reports utilized in accounting functions are complete and accurate
  • Prepare financial variance analysis reports; ensure accurate and timely reporting of monthly, quarterly and year-end close, for both individual entities and on a consolidated basis
  • Perform accounting research and interpretation of SEC guidance as necessary to maintain GAAP financial statements
  • Interact with internal and external auditors in completing and coordinating audits
  • Compile a wide variety of financial information for the purpose of providing required documentation and/or processing information for both internal and external audits

 

Requirements

  • Degree in Accounting, with 2-4 years of relevant experience
  • Strong knowledge of Generally Accepted Accounting Principles (US GAAP preferred)
  • Experience performing month end close, account reconciliations and financial analysis
  • Experience with international tax filing preferred
  • Strong written and verbal communication skills in English
  • Strong work ethic and positive mindset
  • Ability to work in a global context, with business users in different locations world-wide.

#LI-MJ1

#LI-Hybrid

Comptable Accountant

OneSpan
Montréal - 27.8km
  Financial Services Full-time
The Accountant is part of the North American accounting group and will focus on month-end close and account reconciliations. We're in need of a versatile Accountant who, in complia...
Learn More
Feb 10th, 2024 at 20:12

Live-in caregiver persons with disabilities Full-time Job

Jayshree Patel

Hospitality   Montréal
Job Details

Requirements:

Languages: Candidates must have knowledge of the English Language and should be Bilingual
Asset languages: Gujarati
Education: Candidates should have College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience: Candidates should have experience of 1 to less than 2 years

Candidate Status:

  • Canadian citizens and permanent or temporary foreign workers of Canada are eligible for this position
  • International Candidates who don’t have a valid Canadian work permit also can apply

Benefits:

  • The candidates will get Health care plan and Transportation provided by employer

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
[email protected]

Be prepared for the screening questions. Include answering the following questions while applying:

  • Are you willing to relocate for this position?
  • Do you have previous experience in this field of employment?
  • What is the highest level of study you have completed?

Live-in caregiver persons with disabilities

Jayshree Patel
Montréal - 27.8km
  Hospitality Full-time
  17
Requirements: Languages: Candidates must have knowledge of the English Language and should be Bilingual Asset languages: Gujarati Education: Candidates should have College, CEGEP o...
Learn More
Feb 9th, 2024 at 08:57

Axiom Development Lead Full-time Job

Royal Bank Of Canada

IT & Telecoms   Montréal
Job Details

Job Description

You will join an agile squad that builds in-house applications and integrates vendor products for our Axiom US Regulatory Reporting business in Finance IT. You will be leading the squad to collaborate with business partners to create scalable technology solutions powering growth, improving client experience, and making our client facing and support teams more efficient.  We value positive attitude, willingness to learn, open communication, teamwork and commitment to clean, secure and well-tested code.

 

What will you do?

  • Hands-on application design, coding, and deployment
  • Manage 3 to 4 development resources
  • Liaison with business partners to delivery solution based on clients’ needs
  • Provide technical influence by sharing deep knowledge and experience
  • Maintain code quality and best practices across the stack
  • Support and maintain the team application suites on various technical infrastructures and architectures.
  • Ensure system availability and lead the planning of disaster recovery & help increase adoption of emerging technology within area of expertise

 

What do you need to succeed?

Must have:

  • 7+ years of experience combined in Oracle, SQL or Unix scripting and architecture design principles
  • 3+ years of development experience of AXIOM (Data sources, Data models, Modify models, Aggregations, Portfolios, Free-form Reports and Tabular Reports).
  • Participating in design of strategic regulatory data acquisition processes;
  • Participating in the impact assessment and estimation of functional requirements;
  • Experience with various DevOps pipeline and cloud tools such as Jenkins, Kubernetes, HashiCorp Vault, Apigee, GitHub, JIRA, Confluence, Nexus IQ, SonarQube, UCD, Artifactory, etc.

 

Bilingualism (English and French) required, as you will regularly do business with partners across Canada

 

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services
  • Flexible work/life balance options

 

#LI-Hybrid

#LI-POST

#TECHPJ

Axiom Development Lead

Royal Bank Of Canada
Montréal - 27.8km
  IT & Telecoms Full-time
Job Description You will join an agile squad that builds in-house applications and integrates vendor products for our Axiom US Regulatory Reporting business in Finance IT. You will...
Learn More
Feb 7th, 2024 at 11:04

Administrative Assistant Full-time Job

Scotiabank

Administrative Jobs   Montréal
Job Details

Summary

 

Provides confidential administrative support to the District Vice President.  Responsible to provide various administrative support functions for the department, prioritizing the workload to ensure the group’s objectives and deadlines are met.  Supports these individuals with various projects and day to day workload functions. 

 

Responsabilities

 

  • Answers and screens telephone calls.  Responsible for arranging Conference calls and Videoconferencing using Scotia preferred vendors.
  • Arranges and coordinates travel (utilizing on-line system Egencia); schedules and follows up on reservations and itineraries. 
  • Organizes and maintains administrative files, correspondence and other records.
  • Coordinates DVP schedules and makes appointments as requested.
  • Makes copies of correspondence or other printed materials as required.
  • Coordinates meetings including room bookings and requesting technical, audio-visual support, catering, as required).
  • Assists with maintenance of client-related databases (using both Excel and Salesforce).
  • Establishes sound business relationships by providing courteous and efficient assistance to internal and external clients.
  • Assists where possible with company research via the Internet, Library and other on-line services.  Also may be required to contact companies directly to update contact information.
  • Acts as an alternate resource/backup for the other Administrative Assistants in the area during lunch hours, illness and other absences.
  • Shares in Admin Team responsibilities that support the teams and the Department as a whole (i.e, managing off-site storage records, office supplies, and any ad hoc requests by the Department Administrator).

 

Requirements

 

  • Minimum High School Diploma (Grade 12).
  •  Prefer 2 years’ experience in an administrative role however not essential. 
  • A general knowledge of the financial services industry and the ability to learn quickly are definite assets.
  • Strong technical skills and knowledge of MS Office 2010 including:
  • Word  – used extensively;
  • Excel  – used extensively for expenses and databases (level varies based on group);
  • PowerPoint  – used occasionally to provide assistance with print jobs and minor edits;
  • Excellent organizational and coordination skills.
  • Event Planning
  • Ability to prioritize multi-person workloads to ensure assignments are completed accurately and meet given deadlines.
  • Sound problem-solving skills.
  • Demonstrated verbal and written communication skills, with the ability to communicate effectively within all levels of the organization. 
  • Ability to quickly comprehend instructions.
  • Ability to work in a fast-paced, at times stressful environment.
  • Excellent time management skills to handle sensitive materials and the pressure of last minute deadlines.
  • Willing to take ownership of tasks and responsibility for their completion.
  • High tolerance for, and adaptable to change.  Flexibility is required.
  • Ability to work overtime as required, often with short notice (sporadic).

 

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English & French because they will serve English-speaking clientele.

Administrative Assistant

Scotiabank
Montréal - 27.8km
  Administrative Jobs Full-time
Summary   Provides confidential administrative support to the District Vice President.  Responsible to provide various administrative support functions for the department, prioriti...
Learn More
Feb 7th, 2024 at 10:04

Account Executive - Professional Services Practice Full-time Job

AON

Sales & Retail   Montréal
Job Details

Are you an effective team player who would thrive in advising global Professional Services clients on their risk retention, risk financing, and risk transfer decisions? If you are looking for an opportunity to apply your insurance industry experience in servicing clients in a global setting, this may be your next career move!

This is a hybrid role with the flexibility to work both virtually and from our Montreal office.

 

Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

Aon is in the business of better decisions.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and are passionate about helping our colleagues and clients succeed.

What the day will look like

As part of an industry-leading Professional Services Practice team, you will help empower results for our clients by delivering risk financing consulting and insurance/reinsurance broking services to large global Professional Services accounting and consulting firms.

As an Assistant Vice President servicing our clients, you will help the team to bring the best of Aon to ensure all of clients’ needs and deliverables are promptly met with quality and innovation.

How this opportunity is different

This is a truly unique position residing in Aon’s Professional Services Practice, which is the leader in our segment in delivering high-quality work product in a supportive team environment where client demands are high and constantly changing.

Joining a global organization also comes with opportunities for advancements, cross-training, involvement on local, national and global projects and ability to participate and drive innovative projects and solutions across all solution and product lines.

Major Responsibilities Include:

  • Participate in, and assist team with, the delivery of services and advice to clients’ risk managers and offices of general counsel.
  • Provide advice to senior client contacts regarding their insurance programs, Aon deliverables, and in response to requests and inquiries.
  • Prepare underwriting submissions and claims exhibits for commercial insurers.
  • Draft and prepare policy documentation and endorsements and prepare wording comparisons across different risks, when necessary.
  • Prepare premium invoices and compute applicable taxes, and track the receipt and flow of funds.
  • Support the accurate organization and administration of clients’ claims data and its extraction for reporting purposes.
  • Prepare and analyze statistical exhibits and presentations in relation to historical claims experience.
  • Collaborate with team members and Aon’s actuaries to analyze the cost of risk for the setting of insurance premiums.
  • Prepare reports, summaries, papers, and meeting materials for delivery directly to clients.
  • Participate in business development within the practice and the exploration of new and evolving risks and potential risk transfer and risk financing solutions.
  • Respond to queries from clients and commercial insurers.
  • Support the preparation and issuance of verifications of insurance.
  • Collaborate with colleagues in other Aon offices (New York, Chicago, London, Bermuda, and elsewhere) in the coordinated delivery of insurance programs and policies to clients.
  • Attend team meetings, maintain team/personal outstanding task lists, and maintain files that clearly and accurately record the activities and communications of the team.
  • Attend training sessions, presentations and meetings that will assist with present and anticipated future responsibilities.

Skills and experience that will lead to success

Will consider candidates with insurance broking, underwriting, actuarial, captive, or commercial insurance and claims experience – preferably in the professional liability line. Corporate risk management experience, especially in a Professional Services firm environment is a plus.

  • Minimum three to seven years in related insurance experience
  • Strong technical insurance knowledge in specialty lines, in particular professional liability, cyber, employment practices liability and management/directors & offices liability.
  • Ability to coordinate, prioritize, and monitor workflows.
  • Excellent written and verbal communication skills
  • Strong analytical and problem-solving skills
  • Strong interpersonal skills. Motivated and self-directed.
  • Trains and mentors other colleagues effectively as a teammate.
  • Strong attention to detail
  • Bachelor’s degree is required. Insurance licensing as required but not necessary to be considered.

Account Executive - Professional Services Practice

AON
Montréal - 27.8km
  Sales & Retail Full-time
Are you an effective team player who would thrive in advising global Professional Services clients on their risk retention, risk financing, and risk transfer decisions? If you are...
Learn More
Feb 6th, 2024 at 15:02

Customer Service Representative Full-time Job

BMO CANADA

Customer Service   Montréal
Job Details

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

  • Identifies customer needs and initiates referrals to BMO colleagues.
  • Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
  • Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
  • Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
  • Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
  • Contributes to meeting branch business results and the customer experience.
  • Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
  • Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
  • Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
  • Acts as a key member of a collaborative and versatile branch and market team.
  • Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
  • Organizes work information to ensure accuracy and completeness.
  • Takes the initiative to find creative approaches that make each customer’s experience feel personal.
  • Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
  • Contributes to business results and the overall experience delivered in the branch.
  • May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
  • Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
  • Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
  • Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
  • Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
  • Complies with legal and regulatory requirements for the jurisdiction.
  • Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
  • Completes standardized tasks under supervision.
  • Performs initial problem solving within given rules/limits & escalates when required.
  • Broader work or accountabilities may be assigned as needed.

    Qualifications:

  • No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
  • High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
  • Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
  • Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
  • Projects a professional presence.
  • Basic knowledge of specialized sales and business banking solutions to refer to specialists.
  • Passionate commitment to helping customers.
  • A focus on delivering a personal experience to customers.
  • Resourceful self-starter with courage and confidence to approach customers.
  • Readiness to collaborate and work in different capacities as part of a team.
  • Strong interpersonal skills, including the ability to build rapport and connections with customers.
  • An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
  • Basic knowledge learned on the job.
  • Verbal & written communication skills - Basic (in business environment).
  • Organization skills - Basic (in business environment).
  • Collaboration & team skills - Basic (in business environment).

Customer Service Representative

BMO CANADA
Montréal - 27.8km
  Customer Service Full-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests...
Learn More
Feb 6th, 2024 at 11:47

Banking Advisor Full-time Job

National Bank Of Canada

Banking   Montréal
Job Details
A career as a Banking Advisor at National Bank is a versatile and varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues. You’ll adopt a friendly approach, listen actively and offer a people-centric experience for branch clients.
 
Your job:
  • Greet clients and answer questions.
  • Help clients use our banking applications and ABMs.
  • Listen to clients’ needs and resolve situations that may be complex.
  • Give advice and offer transaction solutions for Personal Banking clients.
  • Demonstrate the ability to build lasting business relationships.
  • Ensure client satisfaction and engagement.
  • Refer your clients to your specialist colleagues for their specific needs.
  • Ensure adherence to compliance and risk management rules.
 
Your team:
 
The branch is open one evening per week. A number of work schedules are possible and will vary depending on team availability. This position reports to the Customer service Branch Manager or the Branch Manager. Every day, you will work with a team of a experts specialized in investment, credit, mortgage financing and more.
 
Our team values passionate people and bold ideas. We work together to ensure our clients reach their goals and colleagues do what they love. We rely on our colleagues to share knowledge and help each other.
 
After gaining the necessary experience in your role as a Banking Advisor, many options will be available to you. For example, you could advance in the same role, get promoted or move to another region or branch. We offer many career opportunities and encourage internal mobility.
 
Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to support your ongoing learning. You’ll also have access to colleagues with a wide range of expertise, experience and backgrounds to enrich all aspects of your development.
 
Prerequisites :
  • Hold a college diploma (DEC) or equivalent
  • Customer service experience, inclusive attitude and openness to diversity
  • Positive attitude and empathy for clients
  • Interest in technology and skilled in sharing knowledge
  • Ability to adapt to different situations
 

Skills

Press space or enter keys to toggle section visibility

AccountabilityBrand AmbassadorshipClient EducationClient EngagementClient-focusedCommunicationCustomer Relationship ManagementDigital literacyDiversity & InclusionDriving ResultsEmotional IntelligenceEmpathyFundingHumilityInitiative

Your benefits

Press space or enter keys to toggle section visibility

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

 
  • Health and wellness program, including many options
  • Flexible group insurance
  • Generous pension plan
  • Employee Share Ownership Plan
  • Employee and Family Assistance Program
  • Preferential banking services
  • Opportunities to get involved in community initiatives
  • Telemedicine service
  • Virtual sleep clinic
These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Banking Advisor

National Bank Of Canada
Montréal - 27.8km
  Banking Full-time
A career as a Banking Advisor at National Bank is a versatile and varied role that allows you to live your ambitions and have a positive impact on your own life as well as the live...
Learn More
Feb 3rd, 2024 at 13:55

Bilingual Employee Relations Business Partner Full-time Job

BMO CANADA

Human Resources   Montréal
Job Details

Provides expert employee relations advice and governance to an assigned portfolio to ensure that employee relations policies, practices and strategies support the business/group strategies and meet regulatory/legal requirements. Ensures that initiatives and HR solutions (programs and processes) are consistently and effectively implemented across the business groups. Supports various employee relations programs & initiatives managed internally and with vendors, including work related to acquisitions, divestitures, employment transitions, separation agreements, and outsourcing.

  • Acts as a trusted advisor to assigned business/group.

  • Influences and negotiates to achieve business objectives.

  • Assists in the development of strategic plans.

  • Identifies emerging issues and trends to inform decision-making.

  • Provides expertise related to general operating procedure interpretation, misconduct, corrective action, attendance, leaves of absence, absenteeism, performance management and addressing underperformance, interpersonal conflict, work environment, coaching, displacement with redeployment or demotion, harassment and discrimination, workplace accommodations, and adjudication.

  • Designs and produces regular and ad-hoc reports, and dashboards.

  • Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.

  • Manages high risk ER matters i.e. Legal case management, human rights & harassment investigations, workforce transformation initiatives etc. and represents the business in legal proceedings as required.

  • Reviews all documentation, performs any required negotiation and authorizes separation agreements up to the prescribed limit and commits BMO FG legally on employment law challenges.

  • Monitors legislation and manages required compliance/regulatory program activities to achieve objectives.

  • Develops employee relations solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.

  • Provides employee relations advice and guidance to assigned business/group on the implementation of solutions.

  • Educates managers on all aspects of Labor Relations management including relevant HR policies, appropriate procedures and practices, legislation and regulations and employee relations related training and learning opportunities.

  • Acts as a subject matter expert to interpret applicable regulations & policies and makes recommendations on how to resolve business issues.

  • Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.

  • Conducts independent analysis and assessment to resolve strategic issues.

  • Provides support for severance and reductions in force (e.g., consulting with businesses, providing templates for severance packages, producing calculations & outplacement estimates, responding to inquiries from impacted employees/managers).

  • Performs the initial intake and primary assessment for employee relations requests to determine facts, identify issues & mitigate risks.

  • Provides input into the planning & implementation of operational programs and executes within required service level agreements and standards

  • Provides governance over employee relations matters by advocating the fair and equitable treatment of employees while ensuring that employee relations practices and strategies clearly support the business/group and enterprise strategies; has the dual challenge to protect the legal and legislative rights of both employees and the organization.

  • Investigates employee complaints within area of expertise, provide solutions for resolution and ensuring that finds are documented.

  • Builds effective relationships with internal/external stakeholders.

  • Ensures alignment between stakeholders.

  • May act as the point person for key vendor relationships (Supplemental Unemployment Benefit Plan Administrator, Career Transition Services, and Unemployment Claims Management) and manage operational programs.

  • Breaks down strategic problems, and analyses data and information to provide employee relations insights (including employee transitions) and recommendations.

  • Monitors and tracks program performance, and addresses any issues.

  • Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.

  • Provides specialized consulting, analytical and technical support.

  • Exercises judgment to identify, diagnose, and solve problems within given rules.

  • Works independently and regularly handles non-routine situations.

  • Broader work or accountabilities may be assigned as needed.

     

Qualifications:

  • Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.

  • Law degree preferred.

  • Appropriate HR designation preferred.

  • Deep knowledge and technical proficiency gained through extensive education and business experience.

  • Verbal & written communication skills - In-depth.

  • Collaboration & team skills - In-depth.

  • Analytical and problem solving skills - In-depth.

  • Influence skills - In-depth.

  • Data driven decision making - In-depth.

  • Bilingual (French and English) is required.

 

Application Deadline:

02/29/2024

 

 

Address:

105-119-129 rue St-Jacques O

Bilingual Employee Relations Business Partner

BMO CANADA
Montréal - 27.8km
  Human Resources Full-time
Provides expert employee relations advice and governance to an assigned portfolio to ensure that employee relations policies, practices and strategies support the business/group st...
Learn More
Feb 2nd, 2024 at 10:09

Looking for a job?

Upload your Resume and easily apply to jobs from any device!
Add Your Resume