327 Jobs Found
Sales Associate Full-time Job
Sleep Country Canada/Dormez-vous
Sales & Retail MontréalJob Details
We’re looking for a Sales Associate to be at the heart of the customer experience. This full-time industry leading commissioned role will motivate and empower you to go above and beyond to make a difference in the lives of our customers and become a true Sleep Expert. Based on our national average sales commission & bonus earnings, you have the potential to earn $70,000 per year. (These figures represent historical averages but does not represent a guaranteed minimum income).
Why members of our Sales team love working at Sleep Country Canada/Dormez-vous?:
- Diverse and inclusive work environment
- No caps on Commission
- Monetary bonuses and sales contests
- We will invest in you and provide extensive sales training on our products and services
- Access to training and development platforms
- Full medical, dental benefits and a Deferred Profit Sharing Program
- Annual Wellness Credit for any products/services that improve your health and well-being, i.e., health assessments, nutrition counselling, hiking shoes, a yoga outfit or fitness equipment
- Associate Discount Program where you will be able to enjoy some of the world’s best sleep products
- Maternity/Parental leave top up benefits
- Tuition Reimbursement Program that covers professional AND personal development
- Long service awards, celebrations and other social events
- Associate Referral Program
- Paid day off to volunteer at your local charity of choice
- Recognized as one of Canada’s Most Admired Corporate Cultures in 2022 by Waterstone Human Capital
Job Description
As a Sales Associate you will:
- Engage with customers to identify their needs and wants, promote our quality products and service offerings
- Ensure our stores are always visually appealing through product presentation, replenishment and store housekeeping
- Work together as part of the Sales team to exceed goals and expectations
Qualifications
The Qualifications and Experience we like to see:
- Ideally have 1- 3 years of experience in Sales, Retail and/or Customer Service, this is considered an asset and not mandatory as we will invest in the right person!
- A positive, optimistic attitude and a strong customer focus
- Be ambitious and willing to commit to continuous education and learning
- Available to work days, evenings and weekends
- Critical thinking skills and the ability tackle problems on your own
Additional Information
Commitment to Equity, Diversity, Inclusion & Belonging (EDI&B)
At SCC/DV, we are committed to building a company culture of inclusion and diversity where differences are embraced and valued, this allows us to better understand and meet the needs of our customers and the communities we serve. We want to ensure every job applicant is treated fairly and with respect regarding race, national or ethnic origin, religion, age, gender, sexual orientation, or disability.
Sales Associate
Sleep Country Canada/Dormez-vous
Montréal - 8.93kmSales & Retail Full-time
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Cyber as a Service, Monitoring, L1, Associate Full-time Job
IT & Telecoms MontréalJob Details
A career within Cybersecurity and Privacy services, will provide you with the opportunity to help our clients implement an effective cybersecurity programme that protects against threats, propels transformation, and drives growth. As companies pivot toward a digital business model, exponentially more data is generated and shared among organisations, partners and customers. We play an integral role in helping our clients ensure they are protected by developing transformation strategies focused on security, efficiently integrate and manage new or existing technology systems to deliver continuous operational improvements and increase their cybersecurity investment, and detect, respond, and remediate threats.
Meaningful work you’ll be part of
As a Cyber as a Service, Monitoring, L1, Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:
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A shift based schedule to continuously monitors the alert queue
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Triages security and device alerts
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Receives phone calls from clients and create necessary ticket for the incident or request and channel it to the required team for action
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Collects data and context necessary to initiate investigation over to Cyber Threat Investigator
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Follows alerts and incidents playbooks/runbooks
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Primarily responsible for security monitoring, detection, response
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Ensure incident identification, assessment, reporting, communication, mitigation and monitoring
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Ensure compliance to SLA, process adherence and process improvements to achieve operational objectives
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Framework, Review policies and highlight the difficulties in managing SLAs
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Management, administration & maintenance of security devices
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Perform threat management, threat modeling, identify threat vectors and develop use cases for security monitoring
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Responsible for integration of standard and non-standard logs in SIEM
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Coordination with stakeholders, build and maintain positive working relationships with them
Experiences and skills you’ll use to solve
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Relevant experience in Information Technology and Information Security
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Experience in security device management and multiple SIEM platforms
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Experience in performing vendor management
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In-depth knowledge of security concepts such as cyber-attacks and techniques, threat vectors, risk management, incident management, etc.
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Experience in MSSP environment
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Knowledge of various operating system flavors including but not limited to Windows, Linux, Unix
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Proficient in Incident Management and Response
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Knowledge of applications, databases, middleware to address security threats
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Proficient in preparation of reports, dashboards and documentation
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Excellent communication and initiative skills
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Ability to handle high pressure situations with key stakeholders
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Good Analytical skills, Problem solving and Interpersonal skills
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CISSP and GIAC certifications preferred
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A demonstrated commitment to valuing differences and working alongside and/or coaching diverse people and perspectives
Cyber as a Service, Monitoring, L1, Associate
PwC
Montréal - 8.93kmIT & Telecoms Full-time
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Senior accountant, Accounting Services Group Full-time Job
Financial Services MontréalJob Details
What will your typical day look like?
As a Senior Accountant in the Accounting Services Group, you will be responsible for assisting in full-cycle activities required to complete compilation and review engagements. You will identify issues and propose solutions for your clients, and will assist with tax planning strategies. You have strong problem-solving skills, are attentive to details, and are able to communicate your ideas to create results.
About the team
Deloitte's Accounting Services Group (ASG) has the feel of a small firm, but has all the advantages of being part of one of Canada's leading professional services firms. Our clients range in size and include some of Canada's top private companies. You will focus on serving privately owned clients and will have an opportunity to work with a variety of business sectors including manufacturing, agriculture, retail/service, construction, real-estate, transportation, professional services and others.
Enough about us, let’s talk about you
You are someone with:
- 4-5 years of relevant experience, preferably in public accounting or equivalent combination of relevant post-secondary education and hands-on experience
- A very good understanding of accounting principles and tax compliance and possess advanced accounting skills
- Excellent analytical and problem-solving skills, strong attention to detail, and ability to meet deadlines
- Pursuing a professional accounting designation
- Strong planning and organizational skills
Total Rewards
The salary range for this position is $57,000 - $97,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.
Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.
Senior accountant, Accounting Services Group
Deloitte
Montréal - 8.93kmFinancial Services Full-time
57,000 - 97,000
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Account Manager (14 month contract) Full-time Job
Management MontréalJob Details
Position Summary
We are looking for an Account Manager for Nespresso working remotely in Montreal on a 14-month contract, reporting to the Regional Sales Manager B2B. The Account Manager will ensure customer acquisition, retention and productivity within the Offices, Hotels, Restaurants, Café/Bars, and ensure high visibility and best in class service (before and after) within high end HORECA/OFFICE prospects and customers to become a category leader. The successful candidate will be responsible for a territory in the Montreal region.
A little bit about us
Our story began 30 years ago with a simple but revolutionary idea- to create the perfect cup of coffee. Nestlé Nespresso has become an international reference for the highest quality coffee and an iconic symbol of refined elegance.
We are now in more than 60 countries and our team has grown well beyond 10500 employees. Nespresso Canada continues to drive momentum and innovation in our market segment, and in North America, we are just getting started.
A day in the life of an Account Manager:
As an account manager, you will be responsible for the acquisition of new HORECA (Hotels, Restaurants, Cafés) and office customers in the appropriate target group. You will maintain and nurture relationships with existing customers and manage coffee consumption on operating contracts. You will be responsible to optimize customer profitability and implement and ensure compliance with corporate and regional channel guidelines and policies.
You will also:
- Perform weekly and monthly reporting of sales and business KPI’s
- Successfully convert the customer base into Nespresso Ambassadors
- Leverage current market knowledge & network to accelerate Nespresso’s presence in high end HORECA and OFFICE channel.
- Ensure high visibility within the HORECA/OFFICE Channel via customer acquisition and machine placements in the predefined target group
- Execute the strategy for the HORECA/OFFICE channel to achieve business targets and objectives defined in the Operational Plan
- Work closely with national/regional Nespresso Channel Networks
What will make you successful?
As the successful candidate, you will be the champion for the brand throughout the organisation so you will need to be passionate, tenacious, results focused and really enjoy working in a highly energetic and exciting environment. You will already have Progressive Sales experience, coupled with your highly organised, dynamic approach with account management experience considered a strong asset. Pro-activity, tenacity and enthusiasm are essential, as is your ability to understand and work within our competitive market.
You will also have:
- A bachelor’s degree in commerce, economics, hospitality or equivalent
- A full and valid driver’s license is required
- 3-5 years of experience in marketing or sales. Experience in HORECA or OFFICE channel will be considered a strong asset
- Business oriented, autonomous, diligent, and creative
- Strong communication/presentation skills
- Ability to demonstrate and convey key brand messages with passion, credibility, and sincerity
- Flexible and able to adapt to a changing environment
- Ability to self-manage remotely
- Must be fluently bilingual in English and French
We have a friendly, supportive team with a coaching and mentoring environment. There are real opportunities for future development and progression – this really could be a move towards the exciting sales career you’ve always wanted.
What you need to know
We will be considering applicants as they apply, so please don’t delay in submitting your application.
Account Manager (14 month contract)
Nespresso Canada
Montréal - 8.93kmManagement Full-time
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Cleaner Full-time Job
Hospitality MontréalJob Details
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates don’t need standard educational qualification such as degree, certificate or diploma
Experience: Candidates don’t need experience, training will be provided
Security and safety: Criminal record check, Driver’s validity licence check, and Basic security clearance
Transportation information: Own transportation and Public transportation is available
Work setting: Office building
Physical Requirements:
- The candidates should be non-smoking
- The candidates should be able to work under pressure and meet tight deadlines
- The candidates should be prepared for repetitive tasks and exhibit attention to detail
- The candidates should be capable of handling heavy loads and handle weights up to 9 kg (20 lbs)
- The candidates should be physically fit for demanding tasks, comfortable with bending, crouching, and kneeling, able to stand for extended periods, and walk
Other Requirements:
- The candidates should demonstrate dependability, reliability, and prioritize punctuality
- The candidates should possess excellent oral and written communication skills
- The candidates should be flexible, show initiative, exercise judgment, and be organized
- The candidates should have efficient interpersonal skills, be team players, and have a client focus
- The candidates should uphold values and ethics
Candidate Status:
- Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
- Candidate must have legal authorization (Work Permit) to work in Canada
- If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position
Responsibilities:
- The candidates should be able to sweep, mop, scrub, and wax hallways, floors, and stairs, and vacuum carpeting, area rugs, draperies, and upholstered furniture
- The candidates should be able to empty trash cans and other waste containers, clean and disinfect bathrooms and fixtures, and perform light housekeeping and cleaning duties
- The candidates should be able to work with minimal supervision, dust furniture, sweep, mop, wash, and polish floors, and clean, disinfect, and polish kitchen and bathroom fixtures and appliances
Benefits:
- The candidates will get free parking available and parking available
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume, Job reference number and References attesting experience) through the below-mentioned details
By email
[email protected]
Be prepared for the screening questions. Include answering the following questions while applying:
- Are you available for shift or on-call work?
- Are you available for the advertised start date?
- Are you currently a student?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
Cleaner
Nettoyeurs Après Heures
Montréal - 8.93kmHospitality Full-time
19.85 - 21
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Comptable Accountant Full-time Job
Financial Services MontréalJob Details
The Accountant is part of the North American accounting group and will focus on month-end close and account reconciliations. We're in need of a versatile Accountant who, in compliance with SOX and other audit requirements, wants to play a key role in financial reporting and analysis, a timely close process, and maintaining a strong internal control environment. If you're a passionate Accountant that wants to help a growing company find unique and faster ways of managing our accounting functions, while performing additional projects in technical and tax accounting, we want to talk to you.
This position is open to candidates who have their residence in the following countries: Canada
This role will require you to come into the office 1 day a week.
Key Responsibilities
- Prepare journal entries and account reconciliations, ensuring proper documentation is maintained (in compliance with SOX requirements), as well as monitoring and resolving reconciling items on a timely basis
- Resolve accounting discrepancies and identify and investigate irregularities
- Ensure all reports utilized in accounting functions are complete and accurate
- Prepare financial variance analysis reports; ensure accurate and timely reporting of monthly, quarterly and year-end close, for both individual entities and on a consolidated basis
- Perform accounting research and interpretation of SEC guidance as necessary to maintain GAAP financial statements
- Interact with internal and external auditors in completing and coordinating audits
- Compile a wide variety of financial information for the purpose of providing required documentation and/or processing information for both internal and external audits
Requirements
- Degree in Accounting, with 2-4 years of relevant experience
- Strong knowledge of Generally Accepted Accounting Principles (US GAAP preferred)
- Experience performing month end close, account reconciliations and financial analysis
- Experience with international tax filing preferred
- Strong written and verbal communication skills in English
- Strong work ethic and positive mindset
- Ability to work in a global context, with business users in different locations world-wide.
#LI-MJ1
#LI-Hybrid
Comptable Accountant
OneSpan
Montréal - 8.93kmFinancial Services Full-time
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Live-in caregiver persons with disabilities Full-time Job
Hospitality MontréalJob Details
Requirements:
Languages: Candidates must have knowledge of the English Language and should be Bilingual
Asset languages: Gujarati
Education: Candidates should have College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience: Candidates should have experience of 1 to less than 2 years
Candidate Status:
- Canadian citizens and permanent or temporary foreign workers of Canada are eligible for this position
- International Candidates who don’t have a valid Canadian work permit also can apply
Benefits:
- The candidates will get Health care plan and Transportation provided by employer
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details
By email
[email protected]
Be prepared for the screening questions. Include answering the following questions while applying:
- Are you willing to relocate for this position?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
Live-in caregiver persons with disabilities
Jayshree Patel
Montréal - 8.93kmHospitality Full-time
17
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Axiom Development Lead Full-time Job
IT & Telecoms MontréalJob Details
Job Description
You will join an agile squad that builds in-house applications and integrates vendor products for our Axiom US Regulatory Reporting business in Finance IT. You will be leading the squad to collaborate with business partners to create scalable technology solutions powering growth, improving client experience, and making our client facing and support teams more efficient. We value positive attitude, willingness to learn, open communication, teamwork and commitment to clean, secure and well-tested code.
What will you do?
- Hands-on application design, coding, and deployment
- Manage 3 to 4 development resources
- Liaison with business partners to delivery solution based on clients’ needs
- Provide technical influence by sharing deep knowledge and experience
- Maintain code quality and best practices across the stack
- Support and maintain the team application suites on various technical infrastructures and architectures.
- Ensure system availability and lead the planning of disaster recovery & help increase adoption of emerging technology within area of expertise
What do you need to succeed?
Must have:
- 7+ years of experience combined in Oracle, SQL or Unix scripting and architecture design principles
- 3+ years of development experience of AXIOM (Data sources, Data models, Modify models, Aggregations, Portfolios, Free-form Reports and Tabular Reports).
- Participating in design of strategic regulatory data acquisition processes;
- Participating in the impact assessment and estimation of functional requirements;
- Experience with various DevOps pipeline and cloud tools such as Jenkins, Kubernetes, HashiCorp Vault, Apigee, GitHub, JIRA, Confluence, Nexus IQ, SonarQube, UCD, Artifactory, etc.
Bilingualism (English and French) required, as you will regularly do business with partners across Canada
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
#LI-Hybrid
#LI-POST
#TECHPJ
Axiom Development Lead
Royal Bank Of Canada
Montréal - 8.93kmIT & Telecoms Full-time
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Administrative Assistant Full-time Job
Administrative Jobs MontréalJob Details
Summary
Provides confidential administrative support to the District Vice President. Responsible to provide various administrative support functions for the department, prioritizing the workload to ensure the group’s objectives and deadlines are met. Supports these individuals with various projects and day to day workload functions.
Responsabilities
- Answers and screens telephone calls. Responsible for arranging Conference calls and Videoconferencing using Scotia preferred vendors.
- Arranges and coordinates travel (utilizing on-line system Egencia); schedules and follows up on reservations and itineraries.
- Organizes and maintains administrative files, correspondence and other records.
- Coordinates DVP schedules and makes appointments as requested.
- Makes copies of correspondence or other printed materials as required.
- Coordinates meetings including room bookings and requesting technical, audio-visual support, catering, as required).
- Assists with maintenance of client-related databases (using both Excel and Salesforce).
- Establishes sound business relationships by providing courteous and efficient assistance to internal and external clients.
- Assists where possible with company research via the Internet, Library and other on-line services. Also may be required to contact companies directly to update contact information.
- Acts as an alternate resource/backup for the other Administrative Assistants in the area during lunch hours, illness and other absences.
- Shares in Admin Team responsibilities that support the teams and the Department as a whole (i.e, managing off-site storage records, office supplies, and any ad hoc requests by the Department Administrator).
Requirements
- Minimum High School Diploma (Grade 12).
- Prefer 2 years’ experience in an administrative role however not essential.
- A general knowledge of the financial services industry and the ability to learn quickly are definite assets.
- Strong technical skills and knowledge of MS Office 2010 including:
- Word – used extensively;
- Excel – used extensively for expenses and databases (level varies based on group);
- PowerPoint – used occasionally to provide assistance with print jobs and minor edits;
- Excellent organizational and coordination skills.
- Event Planning
- Ability to prioritize multi-person workloads to ensure assignments are completed accurately and meet given deadlines.
- Sound problem-solving skills.
- Demonstrated verbal and written communication skills, with the ability to communicate effectively within all levels of the organization.
- Ability to quickly comprehend instructions.
- Ability to work in a fast-paced, at times stressful environment.
- Excellent time management skills to handle sensitive materials and the pressure of last minute deadlines.
- Willing to take ownership of tasks and responsibility for their completion.
- High tolerance for, and adaptable to change. Flexibility is required.
- Ability to work overtime as required, often with short notice (sporadic).
Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English & French because they will serve English-speaking clientele.
Administrative Assistant
Scotiabank
Montréal - 8.93kmAdministrative Jobs Full-time
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Account Executive - Professional Services Practice Full-time Job
Sales & Retail MontréalJob Details
Are you an effective team player who would thrive in advising global Professional Services clients on their risk retention, risk financing, and risk transfer decisions? If you are looking for an opportunity to apply your insurance industry experience in servicing clients in a global setting, this may be your next career move!
This is a hybrid role with the flexibility to work both virtually and from our Montreal office.
Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.
Aon is in the business of better decisions.
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and are passionate about helping our colleagues and clients succeed.
What the day will look like
As part of an industry-leading Professional Services Practice team, you will help empower results for our clients by delivering risk financing consulting and insurance/reinsurance broking services to large global Professional Services accounting and consulting firms.
As an Assistant Vice President servicing our clients, you will help the team to bring the best of Aon to ensure all of clients’ needs and deliverables are promptly met with quality and innovation.
How this opportunity is different
This is a truly unique position residing in Aon’s Professional Services Practice, which is the leader in our segment in delivering high-quality work product in a supportive team environment where client demands are high and constantly changing.
Joining a global organization also comes with opportunities for advancements, cross-training, involvement on local, national and global projects and ability to participate and drive innovative projects and solutions across all solution and product lines.
Major Responsibilities Include:
- Participate in, and assist team with, the delivery of services and advice to clients’ risk managers and offices of general counsel.
- Provide advice to senior client contacts regarding their insurance programs, Aon deliverables, and in response to requests and inquiries.
- Prepare underwriting submissions and claims exhibits for commercial insurers.
- Draft and prepare policy documentation and endorsements and prepare wording comparisons across different risks, when necessary.
- Prepare premium invoices and compute applicable taxes, and track the receipt and flow of funds.
- Support the accurate organization and administration of clients’ claims data and its extraction for reporting purposes.
- Prepare and analyze statistical exhibits and presentations in relation to historical claims experience.
- Collaborate with team members and Aon’s actuaries to analyze the cost of risk for the setting of insurance premiums.
- Prepare reports, summaries, papers, and meeting materials for delivery directly to clients.
- Participate in business development within the practice and the exploration of new and evolving risks and potential risk transfer and risk financing solutions.
- Respond to queries from clients and commercial insurers.
- Support the preparation and issuance of verifications of insurance.
- Collaborate with colleagues in other Aon offices (New York, Chicago, London, Bermuda, and elsewhere) in the coordinated delivery of insurance programs and policies to clients.
- Attend team meetings, maintain team/personal outstanding task lists, and maintain files that clearly and accurately record the activities and communications of the team.
- Attend training sessions, presentations and meetings that will assist with present and anticipated future responsibilities.
Skills and experience that will lead to success
Will consider candidates with insurance broking, underwriting, actuarial, captive, or commercial insurance and claims experience – preferably in the professional liability line. Corporate risk management experience, especially in a Professional Services firm environment is a plus.
- Minimum three to seven years in related insurance experience
- Strong technical insurance knowledge in specialty lines, in particular professional liability, cyber, employment practices liability and management/directors & offices liability.
- Ability to coordinate, prioritize, and monitor workflows.
- Excellent written and verbal communication skills
- Strong analytical and problem-solving skills
- Strong interpersonal skills. Motivated and self-directed.
- Trains and mentors other colleagues effectively as a teammate.
- Strong attention to detail
- Bachelor’s degree is required. Insurance licensing as required but not necessary to be considered.
Account Executive - Professional Services Practice
AON
Montréal - 8.93kmSales & Retail Full-time
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Customer Service Representative Full-time Job
Customer Service MontréalJob Details
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.
Qualifications:
- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
- Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).
Customer Service Representative
BMO CANADA
Montréal - 8.93kmCustomer Service Full-time
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Banking Advisor Full-time Job
Banking MontréalJob Details
- Greet clients and answer questions.
- Help clients use our banking applications and ABMs.
- Listen to clients’ needs and resolve situations that may be complex.
- Give advice and offer transaction solutions for Personal Banking clients.
- Demonstrate the ability to build lasting business relationships.
- Ensure client satisfaction and engagement.
- Refer your clients to your specialist colleagues for their specific needs.
- Ensure adherence to compliance and risk management rules.
- Hold a college diploma (DEC) or equivalent
- Customer service experience, inclusive attitude and openness to diversity
- Positive attitude and empathy for clients
- Interest in technology and skilled in sharing knowledge
- Ability to adapt to different situations
Skills
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Your benefits
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- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Opportunities to get involved in community initiatives
- Telemedicine service
- Virtual sleep clinic
Banking Advisor
National Bank Of Canada
Montréal - 8.93kmBanking Full-time
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