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Department Overview

Helping is at the heart of everything we do at our contact centres, and we’re proud of the value that we can deliver 24-hours a day, 7-days a week for more than 27 million TD customers. At Fraud Loss Prevention, we are passionate in supporting and educating our customers to protect them from potential fraud. Alongside caring colleagues and supportive leaders, you’ll make a meaningful difference to our business, our customers, and our communities.

Job Details

What You’ll Do

As the voice of TD, you’ll be passionate about understanding our customers. Whether you’re assisting in-bound callers with account inquiries, or resolving an issue by providing advice and recommending a TD product or service, you’ll help us offer trusted support to our clients whenever they need it. You’ll consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking needs.

As a valued member of our Contact Centre Team, you will:

• Make people’s day: consistently deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services and solutions.
• Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
• Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
• Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.  

Where You’ll Work

After completing in-person training and onboarding sessions, you’ll work primarily offsite. Since most of your work activities can be performed independently, you’ll spend about 95% of your time at your secure, private workspace with a stable internet connection. Your remaining time will be spent at a TD location for in-person team events and experiences.  The hiring manager will provide more information about how this works for their team.

Job Requirements

What You Need to Succeed

We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter.

• High School Diploma or equivalent

• Bilingual (French & English)

• Exceptional communication and listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)

• Ability to de-escalate in stressful environments/situations with empathy, care and urgency

• Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.

• Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).

• Flexibility, resiliency, and a positive attitude when responding to challenging situations.

• Ability to work both independently and as part of a team.

• Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular colleague development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion about helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We’re hosting in-person training and onboarding sessions at 7250 rue Mile End, Montreal for 10 weeks to ensure you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

National Occupation Classification (NOC) Code

14201 – Banking, insurance and other financial clerks (NOC)

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English & French because they will serve English-speaking clientele.

All qualified candidates will be considered however preference will be given to Indigenous people (First Nations, Metis or Inuit) or persons with a disability. This is a special measure employment equity initiative and candidates from this group who wish to qualify for preferential consideration must self-identify.

Safety Sensitive Positions
This position may be considered a Safety Sensitive position.

This position involves overseeing a time-sensitive delivery operation. This includes managing daily operations, dock workers, drivers, fleet and fleet maintenance, dispatch operations, reverse dock operations, and customer dock operations. Must also ensure that all operations comply with the requirements of the safety department and compliance with standards.

How you will help

• In collaboration with the dedicated Logistics management team, ensure that as the business grows, operational capabilities meet or exceed all customer and company cost requirements per unit, quality of service and responsiveness.  
• Develop a culture of safety, professionalism and service excellence in all areas of operations. Maintain policies and procedures to ensure compliance with federal and provincial transportation requirements and the on-site customer safety program.  
• Work closely with the Director of Operations on operational objectives, and contribute to future innovations. 
• Provide daily guidance to staff, to ensure alignment with operational and customer expectations. 
• Ensure that all incidents (such as personal injuries, road accidents, spills, etc.) are promptly reported, documented, root causes identified and corrective/preventive measures implemented. 
• Be responsible for the time/punctuality reporting function to ensure drivers are scheduled to complete company deliveries on time, including customer service reporting for customer relations . 
• Be responsible for managing driver relationships, including but not limited to driver schedules, equipment usage and driver contracts. 
• Ensure that a preventive maintenance program is in place and that it is effective. 
• Provide mentoring and guidance to subordinates and other employees. Set individual objectives, carry out performance evaluations, recommend salary measures and implement succession planning. Oversee and manage professional development to support the leadership development program. 
• Use superior communication skills to motivate staff and effectively train colleagues, managers and customers. 
• Develop, implement and monitor on a monthly basis an operational “dashboard” for visual understanding of performance and output in relation to the elements of the plan. 
• Ensure that all external stakeholder processes are followed and adhered to (Standard Operating Procedures (SOP), Simplified Systems of Operations (SOS) and Job Entry Subsystem (JES)) 
• Other related tasks that may be required 

 Your skills and experience: 

• Must have at least a high school diploma, with preference for post-secondary studies (general stream), or a combination of education and experience. 
• Previous experience in the field of transportation or operational management is preferred, various functions in the field of transportation would be beneficial  
• Previous experience in dispatching, supervising and managing transport docks 
• Communication skills - advanced 
• Computer skills – precision, MS products, AS400, web based programs, RF scanners. 
• Proven customer relations skills 
• Strong conflict resolution skills 
• Able to meet deadlines in a highly transactional environment, must have a keen eye for emergencies 
• Ability to advocate for business needs collaboratively with colleagues 
• Results oriented 
• Must be a hands-on operator, trainer, tutor/coach, and advisor/mentor 
• Must show initiative, be autonomous  
• Knowledge of equipment is an asset 
• Interest, knowledge and skills in safety training are an asset  
• AZ driver's license is required 
• Bilingual French and English is required, other languages are an asset 
• Able to work with little supervision 

To apply, please visit the Careers page of our website at dayross.com.

If you are selected for the position, you should submit to a reference and criminal background check before being hired. Only candidates selected for an interview will be contacted .

Our employee-partners enjoy:

• Competitive Pay
• Weekly Pay Cheques
• RRSP and DPSP Contribution
• Medical, Dental & Vision Insurance Package
• Disability & Life Insurance Package
• Paid Vacation & Holidays

• Career Advancement Opportunities

Headquartered in Cincinnati, Cintas is a publicly held company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index.

The Agency Operations Centers (AOCs) are responsible for managing bank note inventories, authenticating, recirculating, and destroying bank notes. As an administrative coordinator, you will report to the Director, Currency Operations. You will provide a full range of administrative and analytical support to the AOCs and work closely with the administrative coordinator at the Toronto Agency Operations Centre. You will ensure the smooth coordination of the day-to-day administrative support to assist in delivering the objectives and to help the teams achieve their priorities. 

What you will do

• Performing tasks associated with planning and budgeting administration, such as budget tracking, forecasting and invoice processing.
• Provide support for meetings (e.g booking meeting rooms, ensuring effective functioning of audio and visual equipment) and document minutes with internal and external clients; tracks progress and takes appropriate follow-up action to ensure the completion of tasks. 
• Manage the administrative aspects of the office, work unit or projects to ensure efficient operations and provide a full range of administrative support and assistance to the team in daily activities.
• Interfacing with suppliers and for the procurement, monitoring, ordering, receiving, and evaluating the quality of the supplies used by the AOCs. 
• Support the team with the coordination and the planning of preventive maintenance and repair of operational equipment & machinery, i.e. banding machines, table top counters, etc.
• Responsible for scheduling different AOCs System Verifications (monthly vault and test deck audits, annual combination change, etc..).
• Responsible for identifying improvement opportunities to administrative procedures and operational processes 
• Responsible for the coordination of security validation of visitors to the AOCs, liaising with corporate security to ensure Bank access protocols are strictly enforced.  

 
What you need to succeed

• Experience in procurement practices, policies and compliance, in addition to invoice tracking 
• Strong oral and written communication skills 
• Solid organizational skills, analytical skills, and project support experience 
• Knowledge of transportation, shipping, receiving and warehouse storage procedures and Quality Management best practices 
• Strong interpersonal skills with the ability to foster collaborative working relationships among internal colleagues and external stakeholders and suppliers 
• Proven ability to work both independently with limited supervision and as a member of a team, under tight deadlines 
• Knowledge of the functions of Currency and of its connections to other Bank departments, especially the Agency Operational Centers (AOCs),  
• Working knowledge of other software applications such as Passeport, , SAP, Adaptive. , Inventory Management System 

Your education and experience 
This position requires a relevant university/college degree (e.g. business services certificate, business administration, etc.) and 2 to 3 years of progressively more experience working in an administrative and analytic support role OR an equivalent mix of education and experience may be considered.
 

What you need to know

• Language requirement: English and French essential (bilingual) with a minimum starting level of functional (level 4) in second official language. Training may be provided to help reach the required level of fully functional (level 5) in second official language.
• Priority will be given to Canadian citizens and permanent residents
• Security level required: Be eligible to obtain Reliability 
• Relocation assistance may be provided, if required
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

Hybrid Work Model

The Bank offers work arrangements that provide employees with flexibility, enable high-performing teams, and support an excellent workplace culture. Most employees can telework from home for a substantial part of each month as part of the Bank`s hybrid work model, and they are expected on site at the Bank location a minimum of eight days per month to help build connections between colleagues. You must live in Canada, and within reasonable commuting distance of the office.

What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider. 

• Salaries are based on qualifications and experience and typically range from $62,386 to $73,395 (job grade 13)
• The Bank offers an incentive for successfully meeting expectations at  3 to 5% of your base salary. The Bank offers performance pay for those who exceed expectations (7% of your base salary). Exceptional performers who far exceed expectations may be eligible for higher performance pay.
• Flexible and comprehensive benefits so you can choose the level of health, dental disability and life and/or accident insurance coverage that meets your needs
• Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
• Indexed, defined-benefit pension

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate

Experience: Candidates don’t need experience, training will be provided

Responsibilities:

• The candidates should be able to perform light housekeeping and cleaning duties, bathe, dress and feed infants and children
• The candidates should be able to instruct children in personal hygiene and social development, keep records of daily activities and health information regarding children
• The candidates should be able to maintain a safe and healthy environment in the home, organize, activities such as games and outings for children
• The candidates should be able to prepare and serve nutritious meals, supervise and care for children
• The candidates should be able to take children to and from school and to appointments, help children with homework

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.

By Email:
[email protected]

Responsible for the instruction of the Driver Competencies curriculum to selected Driver Interns on a daily basis. The Driver Trainer will be responsible for teaching, coaching and mentoring the candidate evaluating performance progress safety awareness.

How You’ll Help

• Act as a trainer, coach and mentor to Driver candidates selected for the Driver Internship program
• Teach and instruct candidates on the Driver Core Competencies to master the competencies in order for the Driver Candidate can operate safely and independently on public roads and highways
• Providing coaching and instruction on the “Rules of the Road” to each Driver candidate ensuring the candidates fully understands the regulatory requirements for documentation required to operate under a Class 1/Commercial Drivers License (CDL
• Ensure the Driver Candidate can safely and effectively operate the electronic systems part of the vehicle including tractors and trailers, dock doors, security systems at terminals 
• Provide program performance reporting to internal stakeholders
• Submit daily and weekly competency assessments for the Driver Trainer Candidates on progress of the Driver Competencies
• Promote safety and instill a safety mindset with the Driver Trainee at all times

Your Skills & Experience: 

• Minimum Secondary School completion and completion of all required safety related programs (i.e.: Winter Driving, Air Brakes, Hazardous Loads).
• An alternate suitable combination of education and experience may also be considered. 
• Minimum of 5 years’ driving experience and 2-years as a Driver Instructor in the transportation industry or a combination with a strong safety record.
• Passionate about trucking and the opportunities the industry and the Company presents
• Safety first attitude
• Exceptional communication skills, both verbal and written
  • Solid computer skills related to truck systems (i.e: ELD, Peoplenet,etc.)
  • Strong interpersonal and relationship management skills acting as a coach, teacher, mentor
  • Attention to detail
• Knowledgeable in federal DOT regulations
• English language skills required; French would be an asset
• Supervise Driver Trainees
• Subject to a criminal background check prior to employment

 

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

What is the opportunity?

The National Account Support team specializes in assisting Royal Trust relationship managers by providing efficient, accurate, and quality client service. Key client service elements include preparing estate asset summary documents, tax preparation, account distribution, and asset administration. You will assist and support the Officers in ensuring that administrative tasks are properly completed. Attention to detail and quality are paramount as well as ensuring key milestones are met. Teamwork, collaboration, and developing interpersonal relationships are important skills for success.

What will you do?

• This is a great opportunity to network with RBC partners and other financial institutions as you gather information relating to client holdings in an estate environment.
• Your organizational skills and proactivity will successfully support a book of accounts and demonstrate the high level of quality service that our team focuses on. This will include timely written, verbal, and electronic communication with other support groups internally and with external contacts.
• As you work toward gathering information about estate assets you will build summaries of estate assets using our proprietary software designed specifically for this purpose.
• Asset collection from internal and external sources forms part of your role and represents an important part of consolidating the client’s assets in a timely manner.
• You are a keen troubleshooter and can effectively resolve inquiries on your own and willing to seek out support from your team leader, as required.
• Well versed in our policies and procedures, you will ensure that your administration is carried out within company goals and objectives.
• You will actively participate in sharing best practices, innovations, and work effectively in a team-oriented environment.

What do you need to succeed?

Must-have

• Post-secondary education or equivalent, estate and trust administration courses an asset
• 3 years of administration experience
• General working knowledge of the financial services and securities industries
• Bilingualism (English and French) required, as you will regularly do business with partners across Canada
• Ability to work effectively with others and be perceived as a professional business partner with coworkers and external contacts
• Ability to resolve issues and aspects of administration independently
• Technological literacy, especially with Microsoft Excel, Word, and Mail Merge

 
Nice-to-have

• Estate administration experience
• Canadian Securities Course (CSC)

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program, including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to take on progressively greater accountabilities

WMRT

Job Skills

Additional Job Details

1 PLACE VILLE MARIE:MONTRÉAL

MONTRÉAL

Canada

37.5

Full time

Wealth Management

Regular

Salaried

2024-05-22

2024-06-16

Requirements:

Languages: Candidates must have knowledge of more than one language.

Education: Candidates need standard educational qualifications such as a high school, bachelor’s degree, a certificate or a diploma
Experience: Candidates don’t need experience although having experience is an asset

No of Vacancies: 15

Physical Requirements:

• The candidate should be able to work in fast-paced environment
• The candidate should be able to perform repetitive tasks
• The candidate should be able to work under pressure

Other Requirements:

• The candidate should be able to work with being focused on the client
• The candidate should be punctual and also be someone who can be relied on
• The candidate should have an efficient interpersonal skills and also an excellent oral communication

Responsibilities:

• The candidate should be able to address customers’ complaints or concerns
• The candidate should be able to answer inquiries and provide information to customers
• The candidate should be able to take customers’ orders

Benefits:

• The employees get dental plan, disability benefits and vision care benefits
• The employees get as per collective agreement and bonus
• The employees get group insurance benefits, life insurance, maternity and parental benefits and Registered Retirement Savings Plan (RRSP)
• The employees get free parking availability, learning/training paid by employer, on-site amenities, on-site recreation and activities, paid time off (volunteering or personal days), team building opportunities, variable or compressed work week and wellness program

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer by email (along with your resume) through below mentioned details.

By Email
[email protected]

Be prepared for the screening questions

• Are you currently a student?
• Are you currently legally able to work in Canada?
• Do you have previous experience in this field of employment?