All jobs within 50 km around Scarborough Village

Wages: $25.00/hr 

Locations: Richmond Hill (Leslie and Major Mackenzie), North York (Finch and Weston), Vaughan (Weston and Steeles), Etobicoke (Humberline and Finch)

Shifts: Monday to Friday 7:00AM-3:00PM, 3:00PM-11:00PM, 11:00PM-7:00AM

            Saturday and Sunday 7:00AM-3:00PM, 3:00PM-11:00PM, 11:00AM-11:00PM

            Friday and Saturday 11:00PM-7:00AM, 11:00PM-11:00AM

RESPONSIBILITIES:

• Perform access control provision duties, verify contractors coming on-site.
• Screen client employees and contractors with handheld wand metal detection devices.
• Be on call when a shift needs coverage sometimes on short notice.
• Follow security breach procedures by notifying supervisors or other appropriate personnel when security breaches occur.
• De-escalate situations when individuals refuse screening, deny entry and contact supervisor on duty.

QUALIFICATIONS: 

• Valid Ontario Security License
• Valid First Aid and CPR Certificate
• Thorough understanding of security protocols and procedures including emergency response.
• 3 years of security experience or 5 years of customer service experience with direct customer facing experience.
• Eligibility for reliability clearances required.

Wages: $18.00-$18.50/hr

Location: Front and Bay St

Shift timings: Monday 6:30AM-6:30PM, Tuesday 6:30AM-6:30PM, Wednesday 10:30AM-2:30PM, Friday 6:30AM-6:30PM

RESPONSIBILITIES:

• Perform access control provision duties, verify visitors coming on-site. 
• Perform concierge duties for c level executives including escorting them throughout the building.
• Screen visitors and direct to appropriate area. Appointments must be confirmed with the client employee before providing access to areas within the office.
• Escort medical staff including paramedics, police and firefighters when required.
• Respond to medical emergencies and be prepared to perform CPR and AED if needed.
• Unlock and lock doors for access by authorized persons.
• Follow security breach procedures by notifying supervisors or other appropriate personnel when security breaches occur.
• Perform foot patrols on various floors and ensure C level floors are monitored at all times.
• Escort and monitor contractors coming on site.

QUALIFICATIONS: 

• Valid Ontario Security License
• Valid First Aid and CPR Certificate
• 3-5 years security concierge experience strongly preferred.
• Thorough understanding of security protocols and procedures including emergency response.
• Ability to travel to the site.
• Have your own suit. This is a non-uniformed role.

SUMMARY
This position provides security oversight to the client Datacenter. Responsibilities include access control, escalations, loss prevention, incident response, and reporting safety and security incidents. The successful candidate will use strong customer service skills and the ability to facilitate effective communication internally and externally to perform the job. They will respond to email, triage issues, and direct them to the proper authority for resolution. They also assist in the timely completion of reports. They perform administrative and miscellaneous duties as directed by management and serve as the shift supervisor for local personnel, as required.

ESSENTIAL FUNCTIONS:

1. Monitors physical security operations at the client Datacenter. 
2. Monitors cameras and access control systems covering data calls and entry/exit doors. 
3. Dispatches appropriate personnel, as necessary. 
4. Maintains logs and records in accordance with the Datacenter Standard Operations Procedure (SOP). 
5. Identifies and escalates issues in accordance with documented policies and procedures. 
6. Reviews all reports written during shift. 
7. Ensures all scheduled posts are filled. 
8. Briefs oncoming Supervisor/Team about incidents during shift or in progress.
9. Maintains documentation and follows standardized procedures to successfully complete unannounced audits. 
10. Collects complete information for detailed report and appropriate follow-up. Prepares well written reports and maintains strict distribution to “need to know” parties. 
11. Cross-training will be provided for all site-based roles, enabling you to step in for other position coverage and offer relief breaks to guards, when required by operational needs.
12. Prepares written and electronic logs and reports as required for the site while entering information in appropriate computer systems. 
13. Read and comprehends standard operations procedures, post orders, reports, and other printed materials. 
14. Performs additional tasks assigned by management. 
15. Conduct training with the staff on a daily, weekly, and monthly basis.
16. Conduct drills, and Quality Assurance & Quality Control (QAQC) review
17. Conducts foot patrols (for long periods of time or up to 12 miles of distance. It may involve climbing stairs and walking up inclines and on uneven terrain) completing patrol checklists.
18. Assist STM with regards to scheduling, covering any open shifts.
19. Identifies security shortfalls and offers suggestions from improving the security program. 
20. Evaluates and escalates potential safety issues within the facility. 
21. Required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Notify supervisor upon becoming aware of unsafe working conditions. 
22. Identifies security shortfalls and offers suggestions from improving the security program. 
    1. The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. 
    2. All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) function.
    3. Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties, or tasks not specifically listed herein. 
    4. In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions. 
    5. All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

MINIMUM HIRING STANDARDS:

• Must be at least 18 years of age. 
• Must have a reliable means of communication, such as cell phone. 
• Must have a reliable means of transportation (public or private). 
• Must have the legal right to work in Canada. 
• Must have the ability to speak, read, and write English proficiently. 
• Must have a high school diploma, secondary education equivalent, or GED. 
• Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.
• Must have 2+ years of related work experience, or an equivalent combination of education and experience enough to perform the essential functions of the job, as determined by the company.

SPECIAL REQUIREMENTS: 

Able to work during daytime, evening, weekend, and holiday hours

COMPETENCIES

• Must be able to meet and continue to meet licensing requirements 
• Must be able to meet and continue to meet requirements for specific skills, certifications and authorizations specified for the assigned accounts. 
• Knowledge of security operations and procedures. 
• Knowledge of supervisor practices and procedures. 
• Skill in staff supervision, including assigning work and providing training and discipline. 
• Knowledge of fire inspection procedures. 
• Capable of learning a variety of security and safety devices and controls. 
• Ability to track and maintain schedule assignments. 
• Ability to maintain professional composure when dealing with unusual circumstances. 
• Advanced computer skills are required. 
• Strong oral and written communication skills. 
• Strong customer service and service delivery orientation. 
• Ability to provide positive direction and motivate performance. 
• Ability to interact effectively at all levels and across diverse cultures. 
• Ability to take initiative and achieve results. 
• Ability to carry out multiple assignments concurrently. 
• Ability to adapt to changes in the external environment and organization. 
• Ability to exercise independent judgment and decision-making skills

WORKING CONDITIONS AND PHYSICAL/MENTAL DEMANDS

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include: 

• Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations. 
• May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area. 
• May be required to work overtime without advance notice. 
• Keyboard, basic computer usage and operating controls. 
• Frequent sitting, standing, and walking, which may be required for long periods of time or up to 12 miles of distance. It may involve climbing stairs and walking up inclines and on uneven terrain. 
• Walking, reaching with hands and arms, stooping, kneeling, crouching, and crawling. 
• Ability to carry up to 2.5-pound device during the entire shift. 
• Depending on assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others. 
• Required ability to manage multiple tasks concurrently. 
• Handling and being exposed to sensitive and confidential information. 
• Regular talking and hearing. 
• May be required to use vehicle in the performance of duties. 
• On occasion, it may be required to perform stressful and physical activity. 
• Frequent lifting and/or moving up to 10 pounds and occasionally lifting and/or moving up to 25 pounds. 
• Close vision, distance vision, and ability to adjust focus.
• This position is structured under a campus model, consisting of 2-3 locations. Site assignments may change on short notice to meet operational needs, while shift hours will remain consistent.

Responsible for ensuring that U.S. and Canadian customs regulations are adhered to when processing import and export documents to facilitate the movement of cross-border packages. Communicate with consignees, shippers and brokers to clear shipments, close entries, resolve paperwork issues and customs holds.

Essential Functions

• Complies with the Canada Border Services Agency (CBSA) for on-site package examinations, shipment hold requirements and shipment clearance.
• Researches issues on CBSA bonded shipments that are on hold at Gateway (can include communication with consignee, shipper and/or broker).
• Researches CBSA tracers and responds with clearance information.
• Reviews and verifies shipment information for the United States Customs and Border Protection (USCBP).
• Manages inbound and outbound calls to resolve paperwork issues (including duties and taxes), clear shipments and close entries.
• Performs routine data entry and directs commercial invoices through Genesis System to brokers as part of the clearance process.
• Performs other duties as assigned.

Minimum Education

• High school diploma. Post secondary education in International Studies or recipient of Certified Customs Specialist designation preferred

Minimum Experience

• No experience required, administrative experience in cross-border transportation and/or customs preferred

Knowledge Skills and Abilities

• Proficiency in Microsoft Word & Excel and Internet Explorer
• Good understanding of technical and administrative terms relating to US and Canadian government import and export regulations
• Excellent organizational skills and strong attention to detail
• Good customer service skills Job Conditions

Additional Details:Schedule: Monday - Friday 8:30AM - 1:30PM; 6 months Fixed Term Contract

• Location: 45 Di Poce Way, WOODBRIDGE, ON L4H 4J4, Canada

Working out of our Bolton Warehouse, you’ll work as a part of a team to help ensure that the high-quality products from our vendors reach our stores, and ultimately our customers, in the most efficient and responsible way possible. Our Material Handler employees are hired to support a multi-shift operation. This means legally being able to work full-time, 10 hours per day, 4 days per week, including weekends.

Shift and schedule availability will be discussed within screening based on the current needs of the business. Please note that we are unable to accommodate temporary full-time eligibility such as Student/Co-op Permits.
 

Additional responsibilities we expect our Material Handler employees to embrace in the role include:

• Abiding by health and safety standards to ensure a safe working environment
• Participation in cross training of some distribution functions
• Following assigned work schedule, and identifying/reporting variances to Supervisors
• Working in and updating warehouse management system
• Engagement in duties/special projects
• Participating in team-based decision making as required

What you bring:

• A minimum of 3 months of relevant power equipment experience is required, such as Reach, High End, Low End, Forklift, Clamp, Crown, etc.
• Demonstration of competence in power equipment and the ability to learn new power equipment.
• Proud of and take ownership in your work
• Service and solutions oriented
• Focus on productivity, quality and process improvement
• Passionate about making a difference for our customers and your fellow team members
• Ability to lift 23 kgs (50 lbs) continuously throughout shift
   

As a condition of employment, this position is subject to the following pre-employment conditions:

• Criminal Background Check
• Meeting the minimum of 18 years of age
• Successful completion of high school or equivalent
• Successful completion of inhouse forklift certification
   

 What we offer:

• Steel toe shoe voucher within orientation and training session- valid at Mark's
• Canadian Tire Family of Companies discount
• Full-time permanent Positions

 
Please note that your application will be kept on file and considered for the current and future job openings within this job posting.

If you do not meet the minimum 3 months of relevant power equipment experience we require, we encourage you to apply online to our Agency partners.

#TheresAPlaceForYouHere

• Provide neutral advice on human rights related policies and programs to City staff and residents who use City services or facilities

• Provide guidance on accommodation requests to residents, employees, and management staff

• Work cross-functionally with other People and Equity staff to embed human rights

• Develop resources, tools, and communications to support human rights related initiatives

• Research and stay informed of trends, legislations, policies, strategies and tactics across other cities, levels of government and corporations to identify leading practices

• Prepare and/or processes confidential information, records, reports, forms, presentations, guides and correspondence;

• Provide effective, confidential, and impartial consultation/issue resolution services, interpretation and guidance to all levels of management, employees, and external organizations, requiring an integrated knowledge of human rights, equity, and interpretation of legislation, collective agreements, policies, programs and processes related to human rights, accessibility, and equity.
   

Key Qualifications:

1. 1. Considerable experience in human rights within a major unionized public or private sector organization.

   2. Demonstrated experience in alternative dispute resolution processes, and in undertaking harassment/discrimination investigations, drafting investigation reports, and recommending appropriate human rights interventions and remedies.

   3. Knowledge and experience in applying relevant provisions of the Human Rights Code, the Accessibility for Ontarians with Disabilities Act, the Occupational Health and Safety Act, the Workplace Safety and Insurance Act, collective agreements, human rights case law, and related legislation (e.g. Employment Standards Act)

   4. Experience in researching, developing and implementing anti-racism, equity, diversity and human rights-related projects, policy and/or education is also a vital requirement of this role.

   5. Highly developed communication, presentation and human relations skills with the ability to communicate persuasively and effectively at all organizational levels.

   6. Ability to exercise sound judgement and remain impartial.

   7. Excellent analytical, mediation, negotiation and problem-solving skills and ability to work in a fast pace and high pressure environment.

   8. Post-secondary education in a professional discipline pertinent to the job function, and/or an equivalent combination of education and experience. A Law degree (LLB or JD) would be considered an asset.

Reporting to the Manager, Ashbridges Bay TP Projects, the Support Assistant B will perform in a fast-paced collaborative environment providing administrative support to various teams in two units.

Major Responsibilities:

• Performs varied administrative tasks involving the preparation, research, summary and reconciliation of data and the control and expedition of documents, data, revenues and cash. Prepares and   processes documents/statistical summaries/reports etc. Assesses and analyses data. Drafts and signs correspondence.
• Checks work for accuracy and conformity with regulations, policy and procedures and corrects/resolves outstanding/incorrect items. Identifies issues and recommends solutions. Performs complex calculations.
• Operates office equipment and computers utilizing a variety of software packages, applying speed and skill. Prepares presentation material. Utilizes detailed layout and formatting.
• Co-ordinates and maintains an electronic record/retrieval system.
• Responds to e-mails, telephone and in-person inquiries from senior staff, the public, agencies and other levels of government utilizing in-depth knowledge of procedures, regulations and criteria.
• Coordinates onboarding for new staff, and ongoing issues management for staff including IT coordination.
• Prepares and tracks expense reports, training requirements, conference/seminar attendance and submissions, maintains and tracks equipment and H&S supplies inventories.
• Assists with budget administration for unit.
• Co-ordinates meetings, events and schedules. Prepares agendas. Takes/transcribes minutes.

Key Qualifications:

1. Considerable administrative experience in a team-oriented customer service environment.
2. Considerable experience in administrative processing and reviewing documents to
3. Ensure accuracy and conformity with legislation, regulations, policy and procedures and correcting incorrect items.
4. Considerable experience in Microsoft Office Suite, specifically using Word and Excel.
5. Experience using computer based records management systems, and online data management or request systems.
6. Experience drafting, preparing and formatting agendas, minutes, letters, reports, memos, and other business documents.

You must also have:

• Ability to set priorities, meet deadlines, be resourceful, adaptable and able to work independently with minimal supervision in a fast paced environment.
• Ability to work effectively with staff and deal with the public tactfully and courteously. Aptitude with figures, attention to detail and ability to do arithmetic calculations accurately.
• Excellent interpersonal skills with ability to communicate effectively, both orally and in writing and able to compose detailed correspondence and to proof read materials.
• Ability to exercise independent judgement and discretion in dealing with confidential matters and correspondence.
• Familiarity in archiving and retrieving files manually and/or electronically in an organized manner. Working knowledge of workplace relevant legislation including Human Rights and Occupational Health and Safety Act.
• Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.

 
A Qualified List of candidates will be established for the Support Assistant B position in the Engineering & Construction Division and will be in effect for 2 months from the date the list is created. Qualified candidates on the list may be considered when filling future permanent and/or temporary vacancies in this position.

Notes:
Applicants are required to demonstrate in their resume that their qualifications match those specified in the job posting.

Your expertise in managing large enterprise Cisco WAN/LAN networks, clustered firewall, load balancer, remote access, web proxy server will drive your success as a Senior Technical Support Specialist 1 within the City of Toronto.
 

Reporting to Manager of Network Services, you will participate in safeguarding, implementing, administering, and optimizing the City’s WAN/LAN, Internet, Intranet and Extranet environment, and in providing ongoing support for all information technology solutions, in accordance with the Division's IT methodology, standards, best practices and policies.
 

This individual may also lead technical project teams comprised of members from other sections of the division, to determine requirements, research, evaluate, integrate, implement technical solution to Network Group.

Major Responsibilities:

Your primary responsibilities as a Senior Technical Support Specialist 1 will be varied. Working as part of a team, you will:

• Designs, architects, analyzes and implements detailed plans and recommends policies/procedures regarding program specific requirements.

• Supervises, motivates and trains assigned cross divisional project staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.

• Supervises the day to day project operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and co-ordinates vacation and overtime requests. Monitors and evaluates staff performance, salary increments, hears grievances and recommends disciplinary action when necessary.

• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.

• Provides advice and consultation to business users and other technical staff to determine requirements, research on solutions, evaluate alternatives, and to recommend policies, data integration, data security, network infrastructure, common software required, and the final product acquisition.

• Leads technical project teams comprised of members from other department and/or sections of the division, to determine requirements, research, evaluate, develop and/or acquire, implement and provide technical support for enterprise software products to support business requirements.

• Provides senior level support of the enterprise software and hardware installation, upgrades, configuration, account management, security administration, capacity planning and performance tuning.

• Performs hardware, software, appliance and related tools installation, configuration, maintenance and upgrades. Also, performs account management, system monitoring and security services on the systems. This includes the creation of City wide policies and standards, and enforcement of the standards relating to users account creation and the access permissions for the users.

• Provide enterprise wide backup and disaster recovery services to meet the business recovery requirements. Responsible for the capacity planning, security measurement, and performance tuning of the overall infrastructure, including Internet, Intranet and Extranet environments.

• Develops, manages and reports on detailed project plans. Ensures effective corporate standard system security and internal processing controls (audit controls) are maintained.

• Impacts change management for both hardware and software, and manages vendor relations in the case of external hardware, systems software, network and/or service acquisitions. Provides risk assessment and it's potential impact on enterprise systems and users.

• Ensures timeliness and completion of corporate projects by providing project management and project planning. Influences project scope, monitors critical success factors, co-ordinates projects resources and reports on project milestones/deliverables.

• Leads in the preparation of Request for Proposal (RFP), Request for Quotation (RFQ), and Request for Information (RFI) and participates in the evaluation and selection of technical solutions.

• Establishes City wide standards related to the operability and high availability of corporate data center software/hardware products through the identification and resolution of service or performance problems and initiates changes to enhance problem avoidance.

• Reviews, evaluates, recommends and comments on emerging technologies and business innovation for improving service, reducing costs and enhancing efficiency on internal service improvement, cost efficiencies to the public.

• Works with highly confidential information; available 7x 24 while on-call to respond to critical page alerts.

• Develops technical criteria of the overall mass storage and storage area networks (SAN) to meet the open systems storage requirements of the corporate consolidated data centre.

Key Qualifications:

Your application for the role of Senior Technical Support Specialist 1 should describe your qualifications as they relate to:

1. Post-secondary degree or diploma in Computer Science and a recognized certification such as CCNP, CCIE, FCP, FCSS or an approved equivalent.

2. Extensive experience working with large enterprise clustered high-availability firewalls and load balancer, including Checkpoint/Fortinet firewalls, F5 LTM/APM/GTM, and Secure Web Proxy Gateways.

3. Extensive experience in building clustered enterprise Data Center using Cisco ACI.

4. Considerable experience with intrusion detection and vulnerability assessment in perimeter network.

5. Experience planning, designing, and implementing network technology using SDWAN in a highly complex Cisco network infrastructure.

6. Experience in Network Access Control (NAC) with wired data, wireless infrastructure, and VPN, as well as posture and client provisioning.

7. Must possess and be able to maintain a valid Province of Ontario, Class "G" Driver's License and access to a vehicle.

8. Knowledge of network operating systems, network devices, network design principles, network analysis and telecommunication principles.

9. System management skills, specifically with technical issues at the Wide Area Network and Local Area Network level, including installation, and problem determination and resolution.

As a Registered Practical Nurse, you will be working with homeless clients providing support to clients with complex physical and mental health and addiction issues. This position:

• Provides nursing care and develops and modifies care plans for residents/clients. Attends team meetings.
• Observes, monitors and evaluates condition of clients/residents. Reports vital signs, injuries, and general physical and emotional condition. Attends to critical incidents involving clients.
• Measures and records blood pressure, temperature, respirations, pulse, and weight using equipment, such as blood pressure cuff.
• Prepares and administers prescribed medications and treatments, i.e. eye drops and application of ointments & creams. Administers insulin injections. Records quantities administered.
• Informs residents/clients about medications and side effects.
• Ensures that medication supplies meet designated inventories. Orders medication and medical/nursing supplies. Checks orders. Packages labels, and stores medication and medical supplies.
• Prepares and applies clean dressings and bandages. Cleans wounds and lesions, and replaces bandages. Removes stitches and clips.
• Respond to medical emergency and renders first aid including but not limited to CPR, overdose interventions, etc.
• Orients new residents/clients and staff and familiarizes them with surroundings. Notifies departments and individuals of admittance. Records and secures personal valuables.
• Prepares resident for transfer or departure, including organization of personal belongings, contacting of appropriate organization (hospital, coroner's office, etc.), and completion of required documentation.
• Schedules appointments with hospitals, clinics, diagnostic services, and health specialists by telephone, arranging for transportation and/or escort. Ensures results/hospital records are available to client.
• Provides personal care for residents/clients, i.e. hygiene, bathing, dressing and undressing, toileting, ambulation, and transferring using applicable electric/hydraulic/manual equipment and lifting devices.
• Assists residents/clients with proper exercise and ambulation techniques to support rehabilitative and activation programs.
• Prepares and maintains documentation i.e. charts, records, and incident reports.
• Accompanies physician on rounds, providing information on resident/client general condition and progress, and assisting in examinations, e.g., positioning, dressing and undressing residents/clients.
• Instructs resident/client and family in planning care; offers emotional support; answers questions from resident/client and family. Maintains personal care records.
• Orders office supplies, checks orders and stocks shelves.
• Assists in the operation of weekly clinics in Hostels, including booking of appointments and organizing client files.
• Obtains admission history with clients regarding medical history, immunizations, etc.
• Educates clients and emphasizes important health and medical information.
• Refers and advocates with community agencies regarding health and social services. Assists with the organization and implementation of TB screening clinics. Conducts and reads TB skin tests and follows up positive reactors. Maintains records.
• Administers TB medication and monitors for side effects.
• Investigates persons who are on medical surveillance or treatment for latent TB.
• Inspects physicians' offices to ensure proper storage and handling of vaccines.

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Must be registered and in good standing order as a Registered Practical Nurse with the College of Nurses of Ontario.
2. Diploma from a recognized college or school of nursing.
3. Experience in addressing complex client care needs for marginalized and homeless populations in a community, shelter or hospital setting (e.g. underlying physical and mental health, and addiction).
4. Current First Aid and CPR Certificate.

You must also have:

• Working knowledge / expertise with homeless population, harm reduction and addiction, would be an asset.
• Ability to provide nursing care to less complex ambulant and non-ambulant residents and clients with predictable outcomes and a focus on restorative, health promotion and palliation. Ability to organize and complete daily work activities and provide work direction to staff members, as assigned in order to complete assignments.
• Sensitivity, empathy, and understanding of resident/client behaviour and needs.
• Excellent verbal and written communication skills.
• Ability to work in a cooperative manner with other staff members as a member of a nursing team. Knowledge of restorative and health promotion interventions in order to contribute to the development and maintenance of care plans.
• Knowledge of dementia and mental health diseases in order to provide care and direction that supports the Hostel Services philosophy of resident care and standards of nursing practices.
• Physically capable of lifting, turning and transferring residents manually.
• Must be willing to participate in in-service education programs.
• Ability to deliver nursing care consistent with the standards of the College of Nurses, Ministry of Health and Long Term Care Program and applicable legislation and regulation.
• Customer service skills working with clients, service providers, the general public and/or staff to address service inquiries, requests and/or complaints.

SHIFT INFORMATION: For all programs in the Toronto Shelter and Support Services Division, which operate 24 hours a day / seven days a week, part-time employees are expected to be available to work all shifts (days, afternoons, overnights, weekends and holiday shifts) four (4) separate days a week, of which two (2) days must include Saturdays & Sundays. Hours of work will be determined based on operational needs.

Police Reference Check (PRC) Requirements: All successful candidates will be required to provide a current Vulnerable Sector Police Reference Check as a condition of employment for this position. A Police Reference Check program brochure is available at http://www.toronto.ca/housing/employment.htm

Notes

• Employees from the three (3) Local 79 part-time bargaining units will be given priority consideration over external applicants.
• Transfer requests from part-time employees will not be accepted as part of this job posting process. Employees wishing a transfer in accordance with their collective agreement, must submit a transfer request prior to the job being posted in order to be considered.
• If selected, the successful candidate will be reassigned to this part-time position and bargaining unit.
• Applicants are required to demonstrate in their resume that their qualifications match those specified in the job posting. Additional information submitted after the job posting closing date will not be accepted.
• Assessment may include an interview, written and/or practical test. Location of assessment to be determined.
• Work location reflects what is known at the time of posting.
• An employee's reporting relationship and/or work location may change due to operational reasons and in accordance with their Collective Agreement.

The Customer Success Manager acts as the primary contact within the BGIS SCS Team to ensure that all aspects of internal BGIS procedures are prepared in a comprehensive, consistent and thorough manner so they meet all client service level agreements and KPI’s while ensuring that all internal BGIS Team Members are fully aware and have the resources for completion. The incumbent is also the primary representative for day-to-day contact with the client for performance of the contract and in the development of proposals and delivery for potential clients. 

KEY DUTIES & RESPONSIBILITIES

Account Management

• Understands clients’ objectives, business drivers and needs in order to optimize the value delivered to the client.
• Schedule and manage all quarterly business reviews (QBR) with Internal Business Unit (IBU) client teams, with specific focus on meeting all service level agreements (SLA).
• Update and generate monthly and quarterly client reports in accordance with established timelines, participate in Monthly and Quarterly Business Reviews. 
• Work closely with Regional Directors to ensure adoption of productivity increasing technologies 
• Work directly with clients and provide required support to BGIS SCS Regional Directors to ensure all issues including escalations are handled quickly and efficiently.
• Collaborate with internal BGIS Operational Leaders to ensure client KPI’s are being reached and that cleaners are meeting & exceeding client expectations.
• Work with internal BGIS SCS operations and client account teams to Develop and execute plans to drive business growth and maximize profitability 
• Streamline and optimize business processes to improve efficiency and effectiveness.
• Implement and maintain effective inventory control policies and procedures.
• Collaborate with purchasing and procurement teams to place orders based on inventory requirements.
• Take a pan account view to Implement best practices and continuous improvement initiatives
• Utilize Power BI to create visually compelling and interactive dashboards and reports.

KNOWLEDGE & SKILLS

• University Degree, with 5 – 10 years equivalent work experience in an environment with similar accountabilities.
• Industry experience in IFM, Service Management, Customer Advocacy & Sales or Sales Administration & Management
• Proficiency in Systems both Client & Technical Services operating platforms
• Strong proficiency in Power BI
• Data collection and reporting experience
• Technical & financial business acumen for proposal and report development
• Demonstration experience developing and confidently presenting to clients
• Superior skills MS Office with a focus on Excel & Power Point 
• Strong communications skills, both written and verbal
• Negotiation skills
• Limited travel required based on client footprint and needs