73 Jobs Found
Customer Service Representative - Aulds Rd (Nanaimo) Branch Full-time Job
Customer Service NanaimoJob Details
On any given shift you will be the face of Coast Capital in the branch and balance a friendly advice and service approach with demonstrated ability to proactively listen and identify opportunities to deepen member relationships. By providing our members with support and financial advice, we help them Build a Better Future, Together. While this job is posted as a Customer Service Representative, internally, we title it a Member Service Representative, always putting members at the centre of everything we do.
Accountabilities
- Be the first friendly face our members see at Coast Capital by exhibiting our Coast Capital values;
- We build connection.
- We act with courage.
- We re-imagine.
- Build relationships with member and deliver an outstanding member experience by meeting their initial needs and proactively identifying future opportunities through money chats and so much more!
- Educating members on our alternate channels (online banking and mobile platforms) to deliver a memorable member experience
- Contribute to team results through listening, spotting opportunities and partnering with other Coast Capital team members to best meet our members financial needs
- Build a strong understanding of how Coast Capital Savings assists in providing financial well-being to our members
- Create a positive member experience by proactively taking ownership of resolving and preventing member banking issues.
- Be the first line of defense by being on the lookout for any counterfeit money or illegal transactions that may occur.
Skills & Qualifications
To be successful as a Member Service Representative in a Coast Capital branch, you must be positive, team-oriented individual with the following knowledge, skills and abilities.
- Communication – You have strong verbal English communication skills and are comfortable having sensitive conversations with members.
- Active Listening – You listen to your customer and ensure you identify the challenge they may have so you can work towards a positive outcome.
- Empathy – You understand a bank account is more than numbers on a screen and you can show understanding and respect for whatever situation a member might be in.
- Initiative – You don’t sit and wait for something to do. You see something that needs to be done, and do it.
- Problem Solving – You find job satisfaction by identifying a member problem and work towards solving it with them.
- Curiosity – You are a life-long learner who loves to grow their understanding of the financial world.
- Advisory – You are comfortable identifying opportunities and suggesting Coast Capital products to our members by referring them to other specialists within our organization.
- Adaptability – You happily handle whatever situation comes your way.
- Motivation – You are a self-motivated, positive and are looking to grow your career in customer service and/or banking.
- Integrity – You follow the documented process and do the right thing, every time. Even when no one is watching.
Why join Coast Capital Savings?
- Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.
- Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we’re doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.
- A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.
- Work where you’re most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.
- Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.
- Retirement options. We also take care of our employees once they retire. That’s why we offer the choice of a defined contribution or defined benefit pension plan or RSP’s.
- Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.
- Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We’re human, which means we like to have fun with events, celebrations, and recognition throughout the year.
- An award winning culture. We’re a Platinum member of Canada’s Best Managed Companies and are regularly recognized by Canada’s Most Admired Corporate Cultures and the BC Top Employers Awards.
- We reinvest 10% back into the community. When we do well, our communities do well. That’s why since 2000 we’ve invested over $90 million into our member’s communities.
- Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.
Customer Service Representative - Aulds Rd (Nanaimo) Branch
Coast Capital Savings
Nanaimo - 36.86kmCustomer Service Full-time
46,900 - 49,600
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Advisor, People Experience Full-time Job
British Columbia Ferry Services Inc. / BC Ferries (Victoria) Marine Transportation
Human Resources West VancouverJob Details
We are seeking a Human Resource professional who is committed to continuous improvement to join our People Experience team! Working with our team in Horseshoe Bay, you have excellent interpersonal and communications skills, are results driven, customer service oriented and a strong team player.
The role
Reporting to the Manager, People Experience this position is responsible for the following:
- Attendance Management
- Providing mentoring and support to People Experience Coordinators
- Welcoming employees into the organization through New Hire Orientation
- Contract interpretation
- Liase with Union Stewards regarding initial grievance matters
- Conducting supervisory level Bargaining Unit suitability interviews
- Guiding employees through the wellness support programs
- Investigating performance and attendance related concerns
- Participating in the Site Safety Committee
- Conducting entry-level fact-finding investigations and meetings
- Providing coaching and advice to operational leadership
- Conduct training on various People Experience Initiatives and policies
- Awarding posted job vacancies per the Collective Agreement
What you bring to the team
You have a post-secondary diploma or degree in Human Resources or a related field along with at least 3 years’ experience as a Human Resource Generalist. In addition, you are proficient in the use of Microsoft Office programs and have experience with Human Resource Information Systems.
Experience working in a unionized environment and with labour relations matters is considered an asset.
Join us!
If this sounds like your next great career move, please submit your cover letter and resume by February 26, 2026.
Additional information
The target salary range: $83,500-$104,300 per annum. The starting salary is determined based on the successful candidate’s knowledge, experience and internal equity. Starting salary may exceed the target range on exceptional basis.
Advisor, People Experience
British Columbia Ferry Services Inc. / BC Ferries (Victoria) Marine Transportation
West Vancouver - 44.39kmHuman Resources Full-time
83,500 - 104,300
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Master, Intermediate Full-time Job
British Columbia Ferry Services Inc. / BC Ferries (Victoria) Marine Transportation
General Category West VancouverJob Details
We are currently seeking applications from individuals interested in being considered for the Shipboard Management position of Master in Horseshoe Bay.
As Master, you lead the shipboard management team and are responsible for safety; departmental leadership; crew supervision and a strong customer service focus. The Master ensures efficient vessel operations, including navigation, route and ship management, regulatory compliance, maintaining operational records and logs, and supporting the business performance of the vessel. The Master oversees crew training in fire, safety and boat drills, ensure that safety equipment is operational and provide leadership in emergency situations.
The Role
Reporting to Senior Master, you add value and are energized by key areas of oversight such as:
A) Serves as Master of the Vessel by:
- Overseeing the navigation of the vessel between ports safely and efficiently, ensuring that it is berthed and unberthed in a safe, efficient manner
- Making operational judgements based on weather, vessel traffic, and the condition of the ship
- Overseeing a comprehensive vessel maintenance program, including cleaning, monitoring, and replacement of safety and fire equipment, bridge equipment, stores, publications, and certificates
- Ensuring a high standard of customer service, resolving and providing guidance on the resolution of customer and employee problems, complaints, and grievances; and
- Ensuring that all written policies and procedures are kept current and that route performance records for the vessel's operation are in accordance with regulatory, certification, and audit requirements
B) Serves as Company’s Management Representative Establishing and Maintaining a Safe, Secure and Professional Work Environment by:
- Directing the Shipboard Management Team in the implementation of performance and operational improvements
- Ensuring safe practices in vessel operation in accordance with the Company Safety Management System and that employee work practices meet WorkSafeBC standards; regularly conducts emergency drills in passenger safety and control
- Working towards the Company goal of improving safety in all aspects of operations and taking proactive steps to reduce worksite accidents, injuries, and time lost from work
- Providing overall direction and guidance to the Vessel Security Officer
- Ensuring employee training programs in all phases of vessel operation and that crew members are familiar with policies and procedures
- Monitoring and ensuring compliance with internal and external regulations, legislation, company dress, and appearance standards
- Participating in investigations of incidents and internal inquires
- Taking corrective action and reporting equipment failures, damage, service interruption, and incidents; and
- Ensuring timely and effective communication amongst all watches and departments and with shore based
- Ensuring procedures are always followed that safeguard against environmental pollution
- Attending grievance meetings with the Union as the management representative, with authority to resolve individual grievances in consultation with Employee Relations
C) Serves as Crew Manager by:
- Attending job interviews of the Deck department and participating in hiring and promotion decisions of deck employees
- Ensuring correct procedures are in place for orientating and familiarizing deck department employees
- Overseeing and conducting performance appraisals for deck department employees
- Monitoring, guiding, coaching and addressing issues related to performance, conduct, and attendance
- Assisting in the development and progression of deck employees
- Implementing disciplinary and corrective action for deck employees, up to and including termination
D) Manages the fiscal activity of the vessel by :
- Assisting in the preparation of the deck budget
- Ensuring effective vessel financial administration
- Monitoring the watch budget, controlling labour and non-labour expenditures, and explaining costs variances
- Overseeing the accurate completion of employee staff time sheets
- Taking timely preventative and corrective measures to ensure sound overall fiscal management of the vessel
What you bring to the team
- Master, Near Coastal Certificate of Competency
- Proficient in Microsoft suite of computer programs
- Training in business and leadership would be an asset
Join us!
If this sounds like your next great career move, please submit your cover letter and resume by February 26, 2026.
Additional information
The target salary range: $135,600 - $150,700 per annum. The starting salary is determined based on the successful candidate’s knowledge, experience and internal equity. Starting salary may exceed the target range on exceptional basis.
Master, Intermediate
British Columbia Ferry Services Inc. / BC Ferries (Victoria) Marine Transportation
West Vancouver - 44.39kmGeneral Category Full-time
135,600 - 150,700
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Master, Intermediate Full-time Job
British Columbia Ferry Services Inc. / BC Ferries (Victoria) Marine Transportation
General Category West VancouverJob Details
We are currently seeking applications from individuals interested in being considered for the Shipboard Management position of Master in Horseshoe Bay.
As Master, you lead the shipboard management team and are responsible for safety; departmental leadership; crew supervision and a strong customer service focus. The Master ensures efficient vessel operations, including navigation, route and ship management, regulatory compliance, maintaining operational records and logs, and supporting the business performance of the vessel. The Master oversees crew training in fire, safety and boat drills, ensure that safety equipment is operational and provide leadership in emergency situations.
The Role
Reporting to Senior Master, you add value and are energized by key areas of oversight such as:
A) Serves as Master of the Vessel by:
- Overseeing the navigation of the vessel between ports safely and efficiently, ensuring that it is berthed and unberthed in a safe, efficient manner
- Making operational judgements based on weather, vessel traffic, and the condition of the ship
- Overseeing a comprehensive vessel maintenance program, including cleaning, monitoring, and replacement of safety and fire equipment, bridge equipment, stores, publications, and certificates
- Ensuring a high standard of customer service, resolving and providing guidance on the resolution of customer and employee problems, complaints, and grievances; and
- Ensuring that all written policies and procedures are kept current and that route performance records for the vessel's operation are in accordance with regulatory, certification, and audit requirements
B) Serves as Company’s Management Representative Establishing and Maintaining a Safe, Secure and Professional Work Environment by:
- Directing the Shipboard Management Team in the implementation of performance and operational improvements
- Ensuring safe practices in vessel operation in accordance with the Company Safety Management System and that employee work practices meet WorkSafeBC standards; regularly conducts emergency drills in passenger safety and control
- Working towards the Company goal of improving safety in all aspects of operations and taking proactive steps to reduce worksite accidents, injuries, and time lost from work
- Providing overall direction and guidance to the Vessel Security Officer
- Ensuring employee training programs in all phases of vessel operation and that crew members are familiar with policies and procedures
- Monitoring and ensuring compliance with internal and external regulations, legislation, company dress, and appearance standards
- Participating in investigations of incidents and internal inquires
- Taking corrective action and reporting equipment failures, damage, service interruption, and incidents; and
- Ensuring timely and effective communication amongst all watches and departments and with shore based
- Ensuring procedures are always followed that safeguard against environmental pollution
- Attending grievance meetings with the Union as the management representative, with authority to resolve individual grievances in consultation with Employee Relations
C) Serves as Crew Manager by:
- Attending job interviews of the Deck department and participating in hiring and promotion decisions of deck employees
- Ensuring correct procedures are in place for orientating and familiarizing deck department employees
- Overseeing and conducting performance appraisals for deck department employees
- Monitoring, guiding, coaching and addressing issues related to performance, conduct, and attendance
- Assisting in the development and progression of deck employees
- Implementing disciplinary and corrective action for deck employees, up to and including termination
D) Manages the fiscal activity of the vessel by :
- Assisting in the preparation of the deck budget
- Ensuring effective vessel financial administration
- Monitoring the watch budget, controlling labour and non-labour expenditures, and explaining costs variances
- Overseeing the accurate completion of employee staff time sheets
- Taking timely preventative and corrective measures to ensure sound overall fiscal management of the vessel
What you bring to the team
- Master, Near Coastal Certificate of Competency
- Proficient in Microsoft suite of computer programs
- Training in business and leadership would be an asset
Join us!
If this sounds like your next great career move, please submit your cover letter and resume by February 26, 2026.
Additional information
The target salary range: $135,600 - $150,700 per annum. The starting salary is determined based on the successful candidate’s knowledge, experience and internal equity. Starting salary may exceed the target range on exceptional basis.
Master, Intermediate
British Columbia Ferry Services Inc. / BC Ferries (Victoria) Marine Transportation
West Vancouver - 44.39kmGeneral Category Full-time
135,600 - 150,700
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Foot Passenger Ticket Agent Contract Job
British Columbia Ferry Services Inc. / BC Ferries (Victoria) Marine Transportation
Customer Service NanaimoJob Details
We are seeking applicants who are passionate about providing amazing customer service while prioritizing safety and creating a positive environment.
Reporting to the Terminal Manager, Foot Passenger Ticket Agents are responsible for:
Foot Passenger Ticket Agent duties:
- Calculating and collecting passenger fares; receiving cash or corporate media; and processing employee passes.
- Responding to passenger inquiries; providing route and schedule information; directing passengers to appropriate berths and Terminal facilities; and arranging assistance for elderly or disabled travellers.
- Carrying out revenue procedures, preparing the float, cashing up, filling out the bank deposit, and inputting daily sales totals into the computer and filing copies.
- Ensuring that the ticket booths are stocked with boarding passes, charge card forms, and other revenue documents.
Vehicle Ticket Agent duties:
- Acquiring a float and ensuring that there is an adequate stock of schedules and media items in the booth.
- Operating a cash register; determining and calculating appropriate fares; accepting cash, credit cards, or corporate media payments; directing passengers to correct lanes for their destinations; ensuring that traffic line-ups at the ticket booth are progressing in a timely fashion.
- Dispensing information to the public regarding ferry sailing times, other ferry routes and services, and tourist information, and communicating with Tower Controllers.
- Preparing pre-deposits of cash between sailings and final bank deposit at end of shift.
- Balancing cash and media sales, preparing the float for return at the end of each watch, compiling and checking revenue information, inputting the day's sales into a computer; and filing information.
What you bring to the team
You are a positive, customer focused individual who thrives in a fast-paced customer focused environment. You work well independently and in a team environment and possess excellent communication skills. In addition, you are comfortable working outside in all weather conditions.
You have one (1) year of experience in customer service and one (1) year of experience in cash handling with a complex POS system.
Foot Passenger Ticket Agent
British Columbia Ferry Services Inc. / BC Ferries (Victoria) Marine Transportation
Nanaimo - 36.86kmCustomer Service Contract
28.96
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Terminal Attendant Full-time Job
British Columbia Ferry Services Inc. / BC Ferries (Victoria) Marine Transportation
Marketing & Communication West VancouverJob Details
We are seeking individuals who are passionate about providing amazing customer service while prioritizing safety and creating a positive environment.
Reporting to the Terminal Manager, Terminal Attendants are responsible for:
- Directing traffic during loading/unloading procedures, pre-inspecting vehicles to ensure they comply with size restrictions and dangerous cargo regulations; redirecting vehicles to the correct holding lane; and identifying vehicles that may represent a safety hazard on the vessel.
- Communicating in person, by phone and by handheld radio with the Tower, Ships Officer, and Terminal Supervisor to ensure the safe and efficient loading and discharge of vessel traffic.
- Maintaining the Terminal buildings and the Terminal grounds including emptying trash containers, sweeping the compound; washing down building exteriors and interior and exterior windows; cleaning the washrooms; and dusting and vacuuming building interiors.
- Responding to passenger queries; providing route and schedule information; and assisting passengers with problems.
- Working on ramps and docks; assisting with vessel docking, handling moo
- .ring lines; giving the all clear for vessel departure as required; assisting the vessel in ship-to-shore power hook up; checking for and advising the vessel of any potentially hazardous conditions including dangerous goods, oversize vehicles, and weight restrictions; and working with the loading officer and vessel crew for the safe transit of vehicles between shore to vessel. Additionally, operating a variety of company vehicles, including large trucks, in restricted spaces.
- Performing additional duties including stocking the Coffee Shop and general Terminal stores; handling baggage and lost and found items; conducting security rounds; driving the forklift; participating in fire drills and responding to emergency situations; moving furniture; shoveling and salting snow and ice; handling ships lines; and operating rescue boats, garbage compactors, and terminal vehicles.
What you bring to the team
You are enthusiastic, reliable, and service orientated individual who excels working in a fast passed customer focused environment. You are an excellent communicator and work well in a team environment. In addition, you are comfortable working in a physical environment and working outside in all weather conditions. Please note that terminal operations run 24 hours a day, and applicants will be required to work graveyard shifts as operationally required.
You have one (1) year of customer service experience and possess a Class 5 or 7N Drivers Licence with a clean ICBC Drivers Record Report.
Preference may be shown to applicants who hold an Occupational First Aid Level 3.
Terminal Attendant
British Columbia Ferry Services Inc. / BC Ferries (Victoria) Marine Transportation
West Vancouver - 44.39kmMarketing & Communication Full-time
28.51
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Foot Passenger Ticket Agent Full-time Job
British Columbia Ferry Services Inc. / BC Ferries (Victoria) Marine Transportation
Marketing & Communication West VancouverJob Details
We are seeking applicants who are passionate about providing amazing customer service while prioritizing safety and creating a positive environment.
Reporting to the Terminal Manager, Foot Passenger Ticket Agents are responsible for:
Foot Passenger Ticket Agent duties:
- Calculating and collecting passenger fares; receiving cash or corporate media; and processing employee passes.
- Responding to passenger inquiries; providing route and schedule information; directing passengers to appropriate berths and Terminal facilities; and arranging assistance for elderly or disabled travellers.
- Carrying out revenue procedures, preparing the float, cashing up, filling out the bank deposit, and inputting daily sales totals into the computer and filing copies.
- Ensuring that the ticket booths are stocked with boarding passes, charge card forms, and other revenue documents.
Vehicle Ticket Agent duties:
- Acquiring a float and ensuring that there is an adequate stock of schedules and media items in the booth.
- Operating a cash register; determining and calculating appropriate fares; accepting cash, credit cards, or corporate media payments; directing passengers to correct lanes for their destinations; ensuring that traffic line-ups at the ticket booth are progressing in a timely fashion.
- Dispensing information to the public regarding ferry sailing times, other ferry routes and services, and tourist information, and communicating with Tower Controllers.
- Preparing pre-deposits of cash between sailings and final bank deposit at end of shift.
- Balancing cash and media sales, preparing the float for return at the end of each watch, compiling and checking revenue information, inputting the day's sales into a computer; and filing information.
What you bring to the team
You are a positive, customer focused individual who thrives in a fast-paced customer focused environment. You work well independently and in a team environment and possess excellent communication skills. In addition, you are comfortable working outside in all weather conditions.
You have one (1) year of experience in customer service and one (1) year of experience in cash handling with a complex POS system.
Foot Passenger Ticket Agent
British Columbia Ferry Services Inc. / BC Ferries (Victoria) Marine Transportation
West Vancouver - 44.39kmMarketing & Communication Full-time
27.96
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Administrative Coordinator, Terminal Construction Full-time Job
British Columbia Ferry Services Inc. / BC Ferries (Victoria) Marine Transportation
Engineering West VancouverJob Details
BC Ferries is undertaking a major, multi-year infrastructure program at the Horseshoe Bay and Langdale terminals to improve on-time performance, enhance the customer experience and ensure continued safe and reliable operations. The Horseshoe Bay / Langdale Infrastructure Program is a complex, multi-year capital initiative that will modernize two of our busiest terminals and enhance service for millions of passengers. Behind every successful capital program is someone who keeps the details tight, the information flowing, and leaders focused on the work that matters most.
As the Administrative Coordinator for Program team, you’ll play a central role in keeping a complex, high-profile program running smoothly. This is a senior administrative role with real influence—supporting multiple leaders, coordinating across projects, and ensuring consistency, accuracy, and momentum across the program.
If you’re someone who thrives on organization, anticipates needs before they’re voiced, and takes pride in being the calm centre of complex work, this could be your next great move.
The Role
Reporting to the Program Director, this role is integral to the achievement of company objectives, and you contribute value through key areas of oversight such as:
- Providing advanced administrative and coordination support to Program senior staff and teams, including preparing correspondence, reports, briefing materials, presentations, and meeting documentation;
- Coordinating and managing complex calendars, meetings, agendas, and follow-up actions, ensuring commitments, decisions, and agreed-upon actions are tracked and implemented;
- Supporting Program planning and operational activities by maintaining planning calendars, tracking initiatives and projects, and monitoring key administrative milestones;
- Leading the coordination and preparation of monthly Program reporting, ensuring accuracy and readiness for Program Director approval;
- Managing and distributing materials for monthly Program Board meetings; supporting the Program team in development of quarterly Capital Planning Committee meeting materials;
- Maintaining and overseeing records management systems, files, and documentation to ensure accuracy, confidentiality, and compliance with organizational policies and retention requirements;
- Supporting budget and operational tracking activities, including monitoring non-labour expenditures, accruals and administrative costs, and preparing basic analysis or summary reports;
- Establishing, documenting, and refining administrative procedures, standards, and templates to promote consistency, efficiency, and effective coordination across the department;
- Acting as a point of contact for escalated or non-routine administrative issues, resolving matters independently and coordinating with appropriate internal or external stakeholders;
- Coordinating administrative support related to vendors, contracts, or service providers, including tracking documentation, timelines, and approvals as required;
- Providing guidance and informal coaching to administrative team members on processes, tools, and best practices;
What you bring to the team
- High School Diploma or equivalent
- Post Secondary certificate or diploma in business administration, oice administration, or a related field considered an asset
- 3–6 years of progressively responsible administrative or coordination experience, including experience providing confidential support to senior leaders or multiple managers
- Experience in coordinating planning activities, tracking initiatives, and supporting project-based work
- Experience supporting budget or financial tracking activities and preparing summary or analysis reports
- Strong understanding of administrative policies, procedures, and records management practices
- Preference given to candidates with experience working on major infrastructure projects or programs.
Administrative Coordinator, Terminal Construction
British Columbia Ferry Services Inc. / BC Ferries (Victoria) Marine Transportation
West Vancouver - 44.39kmEngineering Full-time
57,400 - 71,700
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Engine Room Assistant Full-time Job
British Columbia Ferry Services Inc. / BC Ferries (Victoria) Marine Transportation
Engineering West VancouverJob Details
We are seeking a self-starter and a positive team player who provides essential vessel safety and operational expertise.
Reporting to the 1st Engineer, Engine Room Assistants are responsible for:
- Monitoring machinery including maintaining oil and water levels; checking temperatures and pressures of main and auxiliary engines, gear boxes, compressors and winches; ensuring operation of boilers; handling chemicals for testing; monitoring all pumps; relieving the watch; and doing rounds. Communicating in person and or by radio with ships’ officers and ticketing staff
- Performing general housekeeping including cleaning of all shipboard machinery, bilges and spaces; prepping and painting machinery and engine room spaces; removing garbage; and polishing brass fixtures
- Assisting the Engineers with maintenance work including oil and filter changes, engine adjustments, steering gear checks, and leg alignments; starting main engines and auxiliaries; taking lube and fuel oil samples; and assisting with major overhauls and refits
- Performing daily work routine including taking fuel soundings; pumping dirty oil tanks; assisting in receiving fuel on board; checking void spaces; and cleaning oil strainers
- Performing safety checks; ensuring emergency systems are in order; participating in emergency and safety drills; attending safety meetings; receiving stores; and repairing equipment defects in other departments
What you bring to the team
This position requires Marine Emergency duties training – STCW Basic Safety (MED A1 and MED B2) and Proficiency in Survival Craft (MED B1). You have an ability to prioritize and complete tasks in a safe and timely manner while monitoring and maintaining mechanical, electrical, and propulsion systems.
A mechanical background including formal training and/or a Transport Canada Engine Room Rating certificate is considered an asset. Preference will be given to those with a 4th Class Motor Certificate.
Engine Room Assistant
British Columbia Ferry Services Inc. / BC Ferries (Victoria) Marine Transportation
West Vancouver - 44.39kmEngineering Full-time
35.27
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Deckhand Full-time Job
British Columbia Ferry Services Inc. / BC Ferries (Victoria) Marine Transportation
General Category NanaimoJob Details
We are seeking a customer-minded individual who plays a critical role in vessel operations and safety.
Reporting to the Chief Officer, Deckhands are responsible for:
- Directing vehicle and foot passenger traffic on the vessel, and to and from shore to the vessel
- Communicating in person and or by radio with ships’ officers and ticketing staff
- Checking propane tanks are shut off, and tagged
- Securing car decks and foot passenger gates prior to departure
- Carrying out under direction general ships’ husbandry, cleaning and maintenance duties of the interior and exterior of the vessel including but not limited to garbage pickup, cleaning mess rooms, stairwells and interior windows; pushing, pulling and lifting heavy stores; chipping and scrapping surfaces; and painting
- Patrolling the vessel to watch for unusual situations, potential safety hazards and passenger compliance with regulations; standing fog, bridge or anchor watch; steering the vessel under the direction of a deck officer when serving as a quartermaster; and keeping a constant lookout for marine traffic and navigational hazards
- Performing additional duties as assigned which may include standby anchors during docking; participating in fire and boat drills; performing emergency duties; conducting checkoffs for self-contained breathing apparatus and firefighting; doing vehicle counts; assisting with annual refit and life raft exchange; spreading salt; splicing rope; taking inventory; and changing navigation lights
What you bring to the team
This position requires Marine Emergency duties training – STCW Basic Safety (MED A1 and MED B2) and Proficiency in Survival Craft (MED B1). You have the ability to react in a safe and effective manner during an emergency and to direct and control vehicles and passengers. You have a working knowledge of safe work practices and seamanship and ability to climb ladders, handle ships’ lines and move heavy objects.
Preference may be shown to applicants with a Bridge Watch rating or higher certificate. Applicants must hold a valid Seafarers’ Medical Certificate.
Join us!
If this sounds like your next great career move, please submit your cover letter and resume by March 1, 2026. Please ensure to upload any relevant certificates you currently hold during the application process.
"We connect communities and customers to people and places important in their lives”
At BC Ferries, our employees are our most important assets in delivering our commitment to customer safety, service and satisfaction. We support employment equity and diversity in the workplace, and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace.
We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.
Deckhand
British Columbia Ferry Services Inc. / BC Ferries (Victoria) Marine Transportation
Nanaimo - 36.86kmGeneral Category Full-time
34.36
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Terminal Service Agent Full-time Job
British Columbia Ferry Services Inc. / BC Ferries (Victoria) Marine Transportation
General Category NanaimoJob Details
We are seeking individuals who are passionate about providing amazing customer service while prioritizing safety and creating a positive environment.
Reporting to the Terminal Operations Supervisor, Terminal Service Agents are responsible for:
- Calculating and processing fares; selling media; processing reservations; preparing and auditing media sales records and revenue reports; ordering and checking change orders; and preparing cash floats and deposits.
- Providing fare, schedule and procedural information to customers; listening to customers’ complaints and requests; resolving or referring to appropriate resource; and applying the Service Interruption Plan as required.
- Cleaning terminal buildings and grounds including washing and waxing floors/walls, washing windows, vacuuming, dusting, and cleaning washrooms; replenishing supplies and maintaining an inventory of supplies; removing garbage and picking up litter; shovelling snow, sanding, power washing, lawn mowing, weed-eating and sweeping grounds; and maintaining garden areas.
- Directing vehicle and foot traffic; checking and collecting boarding passes; assisting customers on/off vessel; and assisting with disabled vehicles.
- Inspecting berths, ramps and docks; assisting with vessel docking including adjusting ramps and handling mooring lines; giving the all clear for vessel departure as required; assisting vessel in ship-to-shore power hook up; checking for and advising vessel of any potentially hazardous conditions including dangerous goods, oversize vehicles and weight restrictions; and providing an accurate vehicle and passenger count for the vessel.
- Inspecting and performing routine maintenance of terminal facilities and equipment including minor painting; and identifying and taking appropriate action to address repairs or deficiencies.
- Staying current with company policies, procedures and operational directives; and performing various administrative support tasks including updating files and manuals; communicating with other terminals and Corporate offices; completing inspection reports; maintaining an activity log; answering the telephone and troubleshooting of routine computer problems.
- Participating in safety drills; setting alarms and securing terminal at closing; identifying situations which present a safety hazard; and conducting rounds of the terminal and docked vessel, and reporting any security breaches or unusual activity.
- Driving the fleet vehicle to pick up or deliver materials; unloading and loading materials on vessel; operating the forklift if required; and handling baggage.
What you bring to the team
You are enthusiastic, reliable, and service orientated individual who excels working in a fast passed customer focused environment. You are an excellent communicator and work well individually or in a team environment. In addition, you are comfortable working in a physical environment and working outside in all weather conditions.
You have one (1) year of customer service experience and one (1) year of cash handling experience with a complex POS system. You possess a Class 5 or 7N Drivers Licence with a clean ICBC Drivers Record Report. A valid Food Safe Level 1 Certificate is required and can be obtained upon receiving an offer of employment.
Join us!
If this sounds like your next great career move, please submit your cover letter and resume by March 1, 2026. Please ensure to upload any relevant certificates you currently hold during the application process
Terminal Service Agent
British Columbia Ferry Services Inc. / BC Ferries (Victoria) Marine Transportation
Nanaimo - 36.86kmGeneral Category Full-time
29.03
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Master Full-time Job
British Columbia Ferry Services Inc. / BC Ferries (Victoria) Marine Transportation
Maintenance & Repair NanaimoJob Details
We are currently seeking applications from individuals interested in being considered for the Shipboard Management position of Master working out of Nanaimo.
As Master, you lead the shipboard management team and are responsible for safety; departmental leadership; crew supervision and a strong customer service focus. The Master ensures efficient vessel operations, including navigation, route and ship management, regulatory compliance, maintaining operational records and logs, and supporting the business performance of the vessel. The Master oversees crew training in fire, safety and boat drills, ensure that safety equipment is operational and provide leadership in emergency situations.
The Role:
- Oversee the navigation of the vessel between ports safely and efficiently, ensuring that it is berthed and unberthed in a safe, efficient manner
- Make operational judgements based on weather, vessel traffic, and condition of the ship
- Oversee the comprehensive vessel maintenance program, including cleaning, monitoring and replacement of safety and fire equipment, bridge equipment, stores, publications, and certificates
- Ensure a high standard of customer service, resolving and providing guidance on the resolution of customer and employee problems, complaints, and grievances
- Ensure that all written policies and procedures are kept current and that the route performance records and vessel’s operation are in accordance with regulatory, certification, and audit requirements
- Have suitable working experience as a Chief Officer or Master of a vessel over 350 GRT including management of the activities of deck and shipboard employees
- Act as an on-watch management representative for the Company
- Are computer proficient with a good working knowledge of current software programs
- Are an innovative leader with a strong focus on customer service and Company objectives
- Ensure high standards of mariner professionalism and employee relations at all times
- Assist in the preparation of the deck budget, as well as ensuring effective vessel financial administration
- Monitor and watch budget, controlling labour and non-labour expenditures, and explaining cost variances
- Oversee the accurate completion of employee staff time sheets
- Perform other duties as required
What you bring to the team
Master, Near Coastal, or Master Mariner Certificate of Competency. Experience as a master of a large vessel. In addition, you have demonstrated supervisory experience and proficiency in MS suite applications.
Training in business and leadership would be an asset. Travel is required.
Join us!
If this sounds like your nextgreat careermove, pleasesubmityour cover letter and resume byFebruary 5, 2026.
Additional information
The target salary range: $135,600-$150,700 per annum. The starting salary is determined based on the successful candidate’s knowledge, experience and internal equity. Starting salary may exceed the target range on exceptional basis.
Master
British Columbia Ferry Services Inc. / BC Ferries (Victoria) Marine Transportation
Nanaimo - 36.86kmMaintenance & Repair Full-time
135,600 - 150,700
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