947 Jobs Found
Customer Service Representative Part-time Job
Customer Service WinnipegJob Details
Application Deadline:
07/04/2024
Address:
1083 McPhillips Street
Job Family Group:
Retail Banking Sales & Service
Minimum of 7.5 hours/week. Candidates should be flexible to work within branch open hours.
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.
Qualifications:
- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
- Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).
Salary:
$33,850.00 - $43,500.00
Customer Service Representative
BMO CANADA
Winnipeg - 480.84kmCustomer Service Part-time
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Bus Operator Full-time Job
Transportation & Logistics ReginaJob Details
Closing Date: Open until filled.
Land Acknowledgement
We are proud to reside on Treaty 4 Territory and the traditional lands of the Cree, Saulteaux, Dakota, Nakota, Lakota, and Métis Nation, honoring and respecting these Nations and ancestors of this territory and grateful to be here. Regina is committed to building trust and creating true partnerships with Indigenous peoples.
Equity, Diversity & Inclusion
The City of Regina is an equal opportunities employer dedicated to fostering a respectful, collaborative, inclusive, and barrier-free workplace, allowing everyone to achieve their full potential. We value diversity as a key to our success and encourage all qualified candidates, including Indigenous peoples, people of color, 2SLGBTQIAP+ individuals of all genders, persons of disabilities, and members of equity-seeking communities, to apply.
The City of Regina is committed to ensure accessible and accommodating processes during the application and selection phases. If you need accommodation at any point during the recruitment process, please inform our Talent team and we'll collaborate with you to address your requirements.
POSITION SUMMARY
PLEASE READ THE ENTIRE BULLETIN THOROUGHLY AND CAREFULLY. THE APPLICATION & SELECTION PROCESS ARE CLEARLY EXPLAINED.
This position offers the opportunity to become a skilled professional driver. Under general supervision, the employee in this position operates a transit vehicle in a safe and courteous manner and provides effective and safe transportation for the citizens of Regina, while providing exemplary customer service. Employees must be able to meet the physical requirements of the job including, but not limited to, performing the following tasks, which are constant during a normal shift as a Bus Operator:
- Ability to sit for long periods of time in the driver’s seat while wearing a seat belt.
- Ability to bend, twist body and to manipulate controls independently or simultaneously at any given time, while wearing a seatbelt in the driver’s seat.
- Ability to “reach over-head” with both arms to manipulate controls.
- Constant twisting and neck rotation of different ranges to check mirrors, blind spots etc.
- Ability to perform required pre-trip inspection, which involves walking, bending, squatting, reaching, twisting body in many different positions.
- Medium duty lifting while assisting customers with special needs.
- Constant gripping, pulling and pushing to manipulate control (steering controls, control valves, etc.)
- Bending, stooping, crouching and twisting in order to keep doorways clear of ice and snow build-up.
Note: Work schedules vary, seven (7) days per week including split shifts, early mornings, evenings, late nights, weekends and holidays. Days off vary. This is a seniority-based environment where work schedules, days off, vacation and other absences are based on seniority and availability to maintain service levels.
Key Qualifications:
- Communicate clearly and respectfully verbally, in writing and on the two-way radio.
- Transport passengers on schedule while following all applicable rules and regulations. Assisting passengers with transit information and monitor fares.
- Ensure passenger safety when boarding, riding, and departing buses.
- Reports all operational problems, collisions, delays and/or mechanical problems.
- Navigate a variety of challenging and complex customer interactions respectfully while multi-tasking to always ensure the safety of the passengers.
- Dealing with difficult or challenging passengers and the general public.
- Follow defensive driving guidelines and local traffic laws.
- Contribute to Regina Transits professional image by demonstrating safe, responsible and ethical behavior in all activities.
- Punctuality when reporting for duty is imperative.
- Perform required inspection and air brake test of vehicle according to Regina Transit policies and procedures.
- Perform related duties as required.
Knowledge, Abilities and Skills:
- Demonstrated initiative, judgement and superior skill in the operation of buses in a wide range of weather and road conditions.
- Ability to deliver excellent customer service at all times while dealing with situations in a professional manner.
- Remaining calm and self-controlled when dealing with difficult situations.
- Co-operate with Transit Supervisors, other City agencies and/or departments to meet customers’ needs.
- Ability to achieve results while being mindful of a respectful, inclusive and service-minded work environment.
- Attention to detail and able to adhere to specific procedures/instructions.
- Knowledge of City of Regina geographic layout (streets, landmarks, places of interest etc).
- Map reading skill are essential.
- Completion of Grade twelve (12), GED or equivalent, including a suitable driving and work history record and demonstrated ability to deal with the public.
Please ensure that your resume includes up-to-date and relevant contact information; particularly a valid email address
As noted below in the Selection Process, the first two steps include communication via email.
SELECTION PROCESS
- After review of resumes and cover letters, an email will be sent to those candidates we wish to bring forward in the selection process.
- This email will request that the candidates respond, providing proof of education (diploma, high school transcript or GED certificate, etc.), copy of a recent Driver's Abstract and; if your country of origin is not Canada you will be asked to provide proof of entitlement to work in Canada; citizenship or a permanent resident card.
- If the documents provided are satisfactory, candidates will be administered Job Suitability test via email.
- Following Job Suitability tests, select candidates will be requested to attend an in-person interview.
- Applicants called for an interview will be required to have successfully completed the written portion of the Class 2A Learner’s License and provide verification at the interview. Applicants are advised that SGI has an examination fee.
- Reference checks will be completed prior to interviews.
- Following a verbal offer of employment, candidates must provide a clear Criminal Record Check.
- If all steps in this process are met, the successful candidate will begin the 6 week training program with the City of Regina Transit Department.
Due to the large number of applications we receive every year, it is very important to ensure that your resume sets you apart from the rest and clearly indicates what makes you the best candidate for the job. We wish all of our applicants the best of luck.
As stated above, you will be contacted by email if you are selected for testing. Candidates no longer being considered will also be notified by email.
Additional Requirements
-
Successful candidate may be required to obtain and provide a satisfactory criminal record check, as per the City of Regina's Criminal Record Check Policy.
-
Successful candidates will be required to provide proof of acquired education.
-
Additional assessments may be conducted to evaluate competencies, knowledge, skills and abilities.
Bus Operator
City Of Regina
Regina - 102.68kmTransportation & Logistics Full-time
23.16 - 30.64
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Room attendant Full-time Job
Hospitality SaskatoonJob Details
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates don’t need standard educational qualification such as degree, certificate or diploma
Experience: Candidates don’t need experience, training will be provided
Candidate Status:
- Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
- Candidate must have legal authorization (Work Permit) to work in Canada
- If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position
Responsibilities:
- The candidates should be able to sweep, mop, wash, and polish floors, dust furniture, and make beds and change sheets
- The candidates should be able to stock linen closet, clean, disinfect, and polish kitchen and bathroom fixtures and appliances, and handle and report lost and found items
- The candidates should be able to provide basic information on facilities, pick up debris and empty trash containers, and wash windows, walls, and ceilings
- The candidates should be able to address customers’ complaints or concerns
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details
By email
[email protected]
By mail
(Po Box 1049) 1041 Kaiser William Ave. E.
Langenburg, SK
S0A 2A0
Room attendant
Langenburg Country Inn Motel
Saskatoon - 337.4kmHospitality Full-time
18.84
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Administrative Associate Full-time Job
Administrative Jobs SaskatoonJob Details
As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by effective administration and day-to-day trading of their business.
IS THIS ROLE RIGHT FOR YOU
In the role you will:
- Ensure effective client administration by managing all administrative processes and escalations requiring investigation
- Consistently demonstrate high levels of client service by:
- supporting the advisor in regular reviews of portfolios including entering client trades as directed by the client or Advisor and identifying client needs
- responding to client inquiries, resolving issues and effecting client transactions in a timely and responsive manner
- Provide marketing assistance by coordinating materials, events, and seminars to increase/identify opportunities to grow assets and/or revenue
- Support the growth of the business by managing tracking reports for Wealth Advisors to review targets, recommendations, and financial plans/concepts
- Build effective working relationships across various departmental and business line contacts by actively collaborating and sharing knowledge and experience
DO YOU HAVE THE SKILLS
We would love to work with you if you have:
- Experience in the securities industry
- Already duly registered as an Investment Representative (IR) with CIRO
- Excellent verbal and written communication
- Strong organizational skills
- Ability to take initiative, work independently and meet deadlines
- Meticulous attention to detail and excellent time management skills
- Exceptional client service skills
WHAT’S IN IT FOR YOU
- At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
- The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
- An organization committed to making a difference in our communities– for you and our clients.
- An inclusive working environment that encourages creativity, curiosity and celebrates success.
- Learning and Development – free access to Scotia Academy to upskill and develop your skills.
Administrative Associate
Scotiabank
Saskatoon - 337.4kmAdministrative Jobs Full-time
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Driver Merchandiser Full-time Job
Coca-Cola Canada Bottling Limited
Transportation & Logistics BrandonJob Details
Coke Canada Bottling Bulk Drivers are responsible for the delivery of pre-ordered products to assigned accounts. This is a long-haul role and requires overnights. This is a short haul role and all driving will be locally based.
Responsibilities
- Shift: AM, PM or overnight
- Deliver pre-ordered products to customers on assigned route using a Coke Canada Bottling fleet truck
- Check accuracy and stability of truck load
- Follow all Coke Canada Bottling and Store policies regarding equipment and safety
- Maintain professional relationships with co-workers and customers.
- Repetitively lift, carry and position product (weight up to 50lbs or 22kgs) above shoulder height without assistance - most route require product to be offloaded and broght into the customer location.
- Merchandising product into customer location as needed
- Ability to push and pull manual and powered equipment (i.e. pallet jack, hand-truck etc.) containing product loads for a minimum of 100 yards without assistance
- Collect company property
- Follow all Coke Canada Bottling and Store policies regarding backroom, display floor, replenishment, equipment, and safety
- Maintain professional relationships with co-workers and customers
Qualifications
- Commercial License with Air (Class 1 or AZ) with no major violations over the last three (3) year
- One (1) plus year of commercial driving experience
- One to three years of general work experience
- Local delivery experience preferred
- Ability to repetitively lift, carry and position product (weight up to 50lbs or 22kgs) above shoulder height without assistance
Driver Merchandiser
Coca-Cola Canada Bottling Limited
Brandon - 280.69kmTransportation & Logistics Full-time
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Delivery clerk Full-time Job
Transportation & Logistics SaskatoonJob Details
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates don’t need experience, training will be provided
Location: #137 – 309 Fairmont Drive Saskatoon, SK S7M 5G7
Candidate Status:
- Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
- Candidate must have legal authorization (Work Permit) to work in Canada
- If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position
Responsibilities:
- The candidates should be able to determine the method of shipment and schedule distribution of goods, preparing necessary shipping documents
- The candidates should be capable of assembling containers and crates, packing goods for shipment, and affixing identifying information and shipping instructions
- The candidates should be responsible for inspecting and verifying incoming goods, maintaining internal record-keeping systems, and recording shortages or damaged goods
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume, Cover letter) through the below-mentioned details
By email
[email protected]
Delivery clerk
Filipino Express Inc
Saskatoon - 337.4kmTransportation & Logistics Full-time
20
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Information Technology Coordinator Full-time Job
IT & Telecoms SaskatoonJob Details
Job Summary
This position consults with relevant divisions in the Corporation to identify potential solutions for business problems, establish project priorities and recommend strategies for implementation and integration of projects, specific to the areas of ERP ABAP (e.g. SAP workflow, reports, enhancement, forms, etc.), ERP Integration (e.g. SAP Business Technology Platform – BTP), and ERP user experience (e.g. SAP Fiori, etc.)
Duties & Responsibilities
- Consults with relevant divisions to determine Corporate information needs and system requirements, and plays a key role in managing relationships with the divisions, including advising other divisions on available IT services and solutions.
- Provides advice and consultation to other divisions regarding gathering business requirements and preparing departmental computing plans, project prioritisation and the maintenance of the Corporate Long-Range Systems Plan.
- Recruits, directs, supervises, trains, and evaluates performance of assigned staff, including review and approval of ERP development and ERP support work delivered by the respective ERP application support partner.
- Conducts feasibility studies and recommends alternatives; identifies system requirements for implementation; and develops a statement-of-requirements document.
- Reviews the potential of information systems projects and provides consultation regarding the development of systems, including ERP roadmap and technology advancement in the areas of ERP ABAP (e.g. SAP workflow, reports, interface, conversion, enhancement, forms, etc.), ERP Integration (e.g. SAP Business Technology Platform – BTP), and ERP user experience (e.g. SAP Fiori, etc.).
- Supports the lifecycle of a project from developing business case, initiates, plans and controls projects, and prepare forecasts of short- and long-term projects, including the successful execution of ERP upgrades, ERP service pack updates, ERP change release cycles, and future ERP products in the areas of ERP ABAP (e.g. SAP workflow, reports, enhancement, forms, etc.), ERP Integration (e.g. SAP Business Technology Platform – BTP), and ERP user experience (e.g. SAP Fiori, etc.).
- Plans and manages studies to identify productivity improvements through effective management techniques and tools.
- Obtains consensus on the priority of projects; recommends the resources to meet goals; and oversees the implementation of projects.
- Maintains current knowledge of technological advancements as they pertain to departmental and corporate requirements.
- Assists with planning and managing the maintenance and revision of Corporate information systems, capability and practice, standards, procedures, architecture, framework, and the use of new methods.
- Assists with the integration of data within the Corporation.
- Performs other related duties as assigned.
Qualifications
Education, Training, and Experience Requirements
- Degree in computer science, commerce, business administration or related discipline.
- Seven to nine years’ experience in information services, SAP ABAP (Workflow, Report, Interface, Conversion, Enhancement, Forms, etc.), SAP BTP, SAP Fiori., including three years' experience as a Systems Analyst.
Knowledge, Abilities, and Skills
- Thorough knowledge of information processing hardware and software, including knowledge of current innovations.
- Thorough knowledge of the principles of organization, management and administration.
- Ability to exercise a high degree of initiative and to work independently.
- Ability to analyze diverse systems.
- Ability to communicate effectively, orally and in writing, including the ability to prepare and present presentations of a specialized nature.
- Demonstrated project management skills.
- Demonstrated effective interpersonal skills, including the ability to relate with all levels of the organization and external contacts.
Requires Security Check
Weekly Hours: 36.67
Information Technology Coordinator
City Of Sasakatoon
Saskatoon - 337.4kmIT & Telecoms Full-time
86,211.84 - 101,175.60
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Senior Customer Service Representative Full-time Job
Customer Service SaskatoonJob Details
Under supervision of the Customer Service Manager, this position provides direction and support to other Customer Service Representatives as well as providing support to the Customer Service Manager.
Duties & Responsibilities
- Performs the duties of a Customer Service Representative.
- Provides daily direction, mentorship, training and on-floor support to Contact Centre staff.
- Acts as the first point of escalation for resolving complaints and complex issues in areas relating to utilities, property tax, parking permits, parking tickets, pet licensing, etc.
- Researches and responds to complex customer and staff issues related to utilities, property tax, parking permits, parking tickets, pet licensing, etc.
- Liaises with internal stakeholders, including Service Saskatoon, Saskatoon Light & Power, Saskatoon Water, Community Standards, etc. to resolve customer issues.
- Provides support to the Customer Service Manager, including processing Call Monitoring Calls for evaluation.
- Reviews and makes recommendations regarding process improvements related to customer service activities in Corporate Revenue.
- Performs other related duties as assigned.
Qualifications
Education, Training and Experience Requirements
- Graduation from a business college
OR
- Graduation from a one year, post-secondary business related program.
- Five years’ progressively responsible experience resolving concerns of external customers and processing automated transaction data, including a minimum of two years’ current customer service experience in City utilities and taxes using the City’s Customer Information System (CIS).
Knowledge, Abilities and Skills
- Considerable knowledge of corporate policies, procedures, Civic Bylaw and Provincial Acts as they relate to services offered by Corporate Revenue.
- Knowledge of data processing methods and procedures.
- Demonstrated ability to deal respectfully, courteously and tactfully with external agencies, other civic employees, and the public in difficult circumstances.
- Demonstrated ability to communicate effectively, orally and in writing.
- Demonstrated ability to multi-task, meet deadlines, and manage several concurrent priorities
- Ability to effectively provide guidance and training to staff.
- Ability to research, analyze and interpret information in accordance with established policies and procedures.
- Ability to solve problems independently.
- Skill in the use of a computer using the Microsoft Office Suite.
Requires Security Check
Weekly Hours: 36.67
Senior Customer Service Representative
City Of Sasakatoon
Saskatoon - 337.4kmCustomer Service Full-time
64,308.72 - 70,900.80
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Housekeeping Room Attendant Full-time Job
Hospitality WinnipegJob Details
Requirements:
Languages: Candidates must have knowledge of the English Language.
Education: Candidates don’t need standard educational qualification such as a high school, bachelor’s degree, a certificate or a diploma.
Experience: Candidates don’t need experience although having experience is an asset, also training will be provided to the candidates.
Responsibilities:
- The candidate should be able to sweep, mop, wash and polish floors
- The candidate should be able to dust furniture
- The candidate should be able to vacuum carpeting, area rugs, draperies and upholstered furniture
- The candidate should be able to make beds and change sheets
- The candidate should be able to distribute clean towels and toiletries
- The candidate should be able to disinfect operating rooms and other areas
- The candidate should be able to handle and report lost and found items
- The candidate should be able to attend to guests’ requests for extra supplies or other items
- The candidate should be able to pick up debris and empty trash containers
- The candidate should be able to clean changing rooms and showers
- The candidate should be able to address customers’ complaints or concerns
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.
By Email:
[email protected]
Housekeeping Room Attendant
Super 8 Lake Country
Winnipeg - 480.84kmHospitality Full-time
17
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Cleaner Full-time Job
Hospitality ReginaJob Details
Requirements:
Languages: Candidates must have knowledge of the English Language.
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates don’t need experience, training will be provided.
Location: Regina, SK
Shifts: Day, Evening, Weekend, Shift, Early Morning, Morning
Work Setting: Urban area and shopping centre or mall
Security and Safety: Criminal record should checked
Physical Requirements:
- The candidate should be able to work in fast-paced environment and maintain tight deadlines
- The candidate should be required to perform repetitive tasks on frequent basis.
- The candidate should be physically strong and able to stand for extended periods
Other Requirements:
- The candidate should have dependabilty.
Responsibilities:
- The candidate should be able to sweep, mop, dust furniture, wash and polish floors, vacuum carpeting, area rugs, draperies and upholstered furniture
- The candidate should be able to wash windows, walls and ceilings, clean, disinfect and polish kitchen and bathroom fixtures and appliances
Benefits:
- The employees get free parking availability
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.
By Email:
[email protected]
Screening questions:
- Are you available for shift or on-call work?
- Are you currently legally able to work in Canada?
Cleaner
MOUNTWATER CAPITAL CORP
Regina - 102.68kmHospitality Full-time
15
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Food counter attendant Full-time Job
Tourism & Restaurants ReginaJob Details
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates don’t need standard educational qualifications
Experience: Candidates don’t need experience although having experience is an asset
Location: 107 Johnston Ave Indian Head, SK S0G 2K0
Responsibilities:
- The candidate should be able to take customers’ orders and keep records of the quantities of food used
- The candidate should be able to package take-out food, portion and wrap foods and use manual and electrical appliances to clean, peel, slice and trim foodstuffs
- The candidate should be able to prepare, heat and finish simple food items, serve customers at counters or buffet tables, stock refrigerators and salad bars
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with resume) through below mentioned details.
By email
[email protected]
Food counter attendant
Dairy Queen
Regina - 102.68kmTourism & Restaurants Full-time
13
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Utility Billing Clerk Full-time Job
Administrative Jobs ReginaJob Details
Type of Posting: Internal & External
Employment Type: Casual
Hourly Salary: $23.56 - $30.44
Annual Salary: $44,920.00 - $58,037.00
Date Posted: June 27, 2024
Closing Date: July 7, 2024
Position Summary
The City of Regina is seeking a Utility Billing Clerk to join us for an 18-month opportunity!
Are you detail-oriented and passionate about accuracy? As a Utility Billing Clerk, you'll play a vital role in ensuring our utility bills are processed promptly and precisely. You'll accurately process utility transactions and meter reading/monetary adjustments in the CIS billing system, keeping us on track with our established billing schedule.
Additionally, this temporary position will have the unique opportunity to assist with the City’s AMI Water Meter Upgrade project. You will assist handling outbound and inbound calls to schedule installation appointments, upload letters for soft refusals, manage INFOR tasks by identifying and forwarding them for customer contact, and resolve service requests. Additionally, you will assign urgent field coverage to Water Attendants, Water Ops, and occasionally Locates, along with performing other similar duties as required.
If you thrive in a computerized environment and take pride in meticulous data handling, we want to hear from you!
Key Duties & Responsibilities
- Adheres to billing cycle timelines and adjusts processes as required.
- Processes and reviews meter readings and adjusts as required.
- Performs daily upload and download process for regular cycled meter readings, special final readings, electronic payments, and identifies reading errors.
- Conducts prework and prechecks review.
- Investigates and follows up on all reading exceptions and errors.
- Sets up and schedules bill printing e-bills calculation and distribution of bills.
- Identifies and distributes service order requests to the appropriate areas.
- Investigates and follows up on all service order request exceptions and errors.
- Processes move-in and move-out landlord and other related requests.
- Sets up services and accounts for new residential construction.
- Complete system calculations and adjustments as required.
- Supports the Service Regina water meter shop water attendants and meter readers with inquiries on obtaining meter readings and consumption comparison.
- Supports the operations regarding consumption data inquiries.
- Answers inquiries from customers financial service representatives and other city departments
- Completes template letters regarding utility billing status and creates correspondence regarding utility accounts.
- Performs investigations often resulting in adjustments.
- Processes electronic utility payments
- Maintains filing systems in accordance with branch procedure and corporate records management policies and procedures.
- Completes searches inputs data validates data and generates reports and lists from programs and applications.
Key Qualifications
- Completion of secondary school or equivalency plus business/office/Accounting administration courses
- Minimum of eighteen months of previous and on-the-job experience in business processes and customer/client service
- Knowledge of the computerized utility billing system.
- Knowledge of the computerized meter reading system.
- Knowledge of the statutory regulations and bylaws and other policies and procedures related to watersewer.
- Knowledge of standard accounting practices.
- Ability to accurately perform complex mathematical calculations.
- Ability to collect, organize and analyze data and make sound judgements.
- Ability to maintain attention to detail and meet deadlines while managing and prioritizing a heavy workload within time constraints.
- Ability to work independently with minimum instruction demonstrating initiative and sound decision making following established policies procedures and processes.
- Ability to establish and maintain effective working relationships.
- Demonstrated skill in the use of personal computers and Windows based software programs including Microsoft Word Excel and corporate applications such as CIS.
Additional Requirements
-
Successful candidate may be required to obtain and provide a satisfactory criminal record check, as per the City of Regina's Criminal Record Check Policy.
-
Successful candidates will be required to provide proof of acquired education.
-
Additional assessments may be conducted to evaluate competencies, knowledge, skills and abilities.
Utility Billing Clerk
City Of Regina
Regina - 102.68kmAdministrative Jobs Full-time
23.56 - 30.44
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