All jobs within 100 km around Woodbine Corridor

Overview of the Role

Reporting to the Production Manager, this role is responsible for providing administrative support to the Production Department and its employees; and managing the Department’s general administrative activities.

How you will make contributions that matter:

• Provide administrative support to the Production Department. Including: act as the point of contact for internal and external customers, organizing meetings, take meeting minutes, write and distribute Departmental correspondence, preparation of reports, form completion verification/audits, maintain filing.
• Support the Production Department with the implementation of new procedures; time and attendance management, schedule development.
• Identify training needs and develop training schedules as required. Maintain training documentation.
• Support Departmental inventory reconciliation activities, including reporting.
• Support the physical inventory checks for Packaging and Sanitation items and report quantities to the Production and Administrative Managers.
• Other duties as assigned

You are best suited for the role if you have the following qualifications:

• Qualification and/or proven experience as an administrative or office assistant and asset.
• Proficiency in MS Office (MS Excel, Word and PowerPoint), Kronos, Maestro, Alchemy and SAP software skills an asset.
• Ability to multi-task and meet deadlines while maintaining a high level of accuracy.
• Working knowledge of office equipment, like printers, photocopies and fax machines.
• Attention to detail, organizational and problem solving skills.
• Excellent written and verbal communication skills.

• Be team-oriented while being able to work independently.

locationsGeorgetown, ON

We support and care for our employees and their families by providing:

• Competitive salaries
• Advantageous corporate agreements
• Full range of group insurance benefits
• Group retirement pension plan with employer contribution
• Purchase option of company stocks
• Group RRSP
• Health and wellness program in the workplace
• Assistance program for employees and their families
• Saputo products at a discounted price

We support employment equity. Saputo strives to embed diversity and inclusion in its operations and invites candidates from all horizons to join its family.

Saputo welcomes and encourages applications from people with disabilities. Accommodations up to the point of undue hardship are available on request for candidates taking part in all aspects of the selection process.

The Health & Safety Specialist will be responsible for a wide variety of initiatives in the areas of Health & Safety. As the first-point in contact for all Health & Safety program-related issues, the incumbent must be able to balance competing priorities and act with urgency. This position will also be responsible to ensure consistent administration, compliance, development and delivery, of all health and safety regulations and programs.

Any MLF team member interested in being considered for this role are encouraged to apply online by April 16. Applications received beyond that date are not guaranteed consideration.

Snapshot of a Day-in-the-Life:

• Responsible to create, revise, and implement Health & Safety policies and procedures
• Provide guidance to all hourly and salary employees on the interpretation of H & S policies
• Arrange annual training programs while supporting the functional leaders in implementation and monitoring progress
• Support supervisors and maangers on accident investigations, review to ensure a thorough root cause analysis has been completed, and validate all corrective actions have been implemented in a timely and effective manner
• Weekly and Monthly analysis of accidents and injuries and compilation of monthly safety reports including the updating of period reports, statistical data and the Health and Safety MCR
• Champions all OHS Management System Audits
• Co-Chairs as a management rep on the Joint Health & Safety Committee and all related initiatives
• Coordinates OHS training with external vendors as well as developing and delivering in-house OHS Training
• Liaise with WSIB or other external service providers, employees and management team regarding WSIB claims and Early and Safe Return to Work.
• Manage and support Early and Safe Return to Work program including working with supervisors to monitor modified duties internally or externally prescribed
• Administration of required Health and Safety forms
• Conducts Health & Safety Orientation for all employees
• Ensure site specific Emergency Response Plan is kept up to date and all Emergency Response team members are equipped with their responsibilities
• Continually review programs including cut glove, ergonomics, mental health, etc for opportunities for improvement
• Supports HR Manager on employee relations issues and execution of Positive Employee Relations Strategy and initiatives
• Part of the SLT (Senior Leadership Team)

What You’ll Bring:

• 2-3 years of previous experience within the Health & Safety function (Preference will be given to candidates who have completed or are in the process of pursing CRSP designation)
• Knowledge of Occupational Health & Safety Act and WSIB Claims Management
• The successful candidate will be detail oriented and will possess an ability to multi-task in an ever-changing, fast paced environment
• Strong team player with problem solving capabilities
• Excellent interpersonal and communication skills are essential
• Ability to ensure integrity of data and confidentiality of employee information
• Computer proficiency in the Microsoft Office suite of software – MS Excel, MS Word, MS Power Point & Outlook

What We Offer at Maple Leaf Foods:

• Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America.
• An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best.
• Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment.
• Defined Contribution Pension Plan with company matching that starts on your first day of employment.
• Learning and development opportunities, including workshops, ‘speaker series’ events, and resources that allow you to develop your skills and progress your career.
• Comprehensive tuition reimbursement program that supports continuous learning and development of our team members through investment in eligible degrees, diplomas, professional certification, or trades programs.
• Supporting our deep commitment to community impact, we offer up to two paid days annually to volunteer at a cause of your choice.

1. Project Management. Responsible for management of all aspects of building construction from start to finish including renovations and accommodations planning. This includes overseeing and managing a team of professionals that delivers high quality, timely and cost effective services and solutions to operating units that may require a wide range of planning and capital construction services. Including but not limited to: client consultation; cost benefit analysis; feasibility studies; technical review; budget estimates including hard and soft cost budget estimates, a schedule. Identify all risks associated with the project and assign contingencies to manage the risks as well as understand the implications and establishment of priorities with recommendations  in the context of the City’s multi-year capital plans, the Corporate strategic plan, the funding requirements and funding limitations;  forecast, develop, and implement short and long term financial budgets related to facilities requirements; procurement assistance; implementation and post construction reviews and warranty issues. Applies technical knowledge of all legislation when advising staff and monitors the team’s portfolio of projects to minimize the risk of project schedule slippage and over budget scope creep. Monitors work assigned to team. Develop a risk management and action plan, monitors the risks, takes the appropriate action to proactively minimize the potential impact and communicate the actions taken.
2. Leadership.  Determines staff resource requirements, financial and operational plans. Manages a multi-discipline team comprising of union, non union, management staff, permanent, contract and part time. Responsible for all related labour relation issues including recruitment, hiring, training, performance appraisal, professional development and discipline up to and including dismissal to ensure skilled and competent resources. Continually evaluates the operation and service plan to ensure appropriate allocation of resources and makes recommendations for improvement. Mentors and leads team on how to effectively and efficiently manage external design firms and contractors contracted to specific projects. Provides assistance with negotiating to ensure agreement on contentious issues.  Assess staff development needs.   
3. Financial accountability.   Prepares, monitors and reconciles  current budgets, and the capital project budgets as required. Ensures that projects are regularly and accurately updated on cost control financial tracker.  Ensures budget control is in place for all projects and monitors during all phases. Ensures all projects are completed on time and on budget. Oversees the preparation of all policies and procedures e.g. tender documents, council reports etc. 
4. Reporting. Develops and implements project control systems, cost evaluation methodologies, performance evaluation criteria for consultant selection in accordance with approved Corporate policies and guidelines. Prepares reports for Council and various Committees. Oversees the preparation of documents to award and amend purchase orders and contracts. Ensures status of all projects is communicated according to project methodology and City protocol. Attends meetings to present report as required e.g. Council, and various Committees. Creates and implements a communication strategy to keep stakeholders informed. Attends public meetings to make presentations and respond to queries about construction projects. Ensures closeout documents are acceptable.
5. Consultative Advisor. Oversees the preparation of specifications for new work and service contracts. Develops strategic policies and programs to meet the long-term needs of the City's capital implementation requirements. Takes a lead role in the implementation of vendors of record for the section and administer these contracts. Develops policies and guidelines for all operations pertaining to the section. Analyses and recommends acceptance of consultant and construction contracts. Provides direction to consultants of all disciplines. Negotiates and coordinates ongoing relationships. Ensures construction contracts and drawing specifications are properly executed. Works collaboratively with stakeholders, committees and various advisory groups.

• University Degree in Engineering or Architecture or Construction Management or Interior Design or an equivalent combination of education and experience in the application of the principles and practices of facility operations and construction. 
• Professional designation and membership in CIP, OAA or PEO or ARIDO, or PIP or PMI preferred

• 5 years’ experience managing professional staff, consultants, construction firms, general contractors, leading project teams, project development, state of good repair, renovation and multi-phased major building projects, preferably in the public sector. Particular training or experience in facilities planning/management codes and legislation, construction-related practices or the approved equivalent combination of education and experience.
• Demonstrated experience in managing a large, multidisciplinary team of unionized, technical and professional staff both in-house and contract. 
• Extensive experience in the direct management of a facility-planning and delivery portfolio for multiple client groups. 
• Extensive working knowledge of building planning and design principles, concepts and procedures; the concepts of universal and alternative office planning principles; types and costs of office amenities; heating ventilating and air conditioning systems; building codes and fire codes; security systems, accessibility issues and other legislation including the Occupational Health and Safety Act, Construction Lien Act, CCDC and OAA contract documents, etc. 

• Demonstrated ability to lead, motivate, coach and coordinate related activities of staff and contracted professionals. 
• Proven experience with directing multiple teams for the relocation and accommodation of multiple clients. 
• Computer proficiency and experience with MS Office Suite (Word, Excel, PowerPoint, MS Project) and software applicable to construction projects.
• Knowledge and application of project management methodology, construction techniques and materials
• Excellent communication, presentation and interpersonal skills to deal effectively with staff, political representatives, consultants, contractors and the public.
• Any of the following: Membership in the Professional Engineers of Ontario or the Ontario Association of Architects, or Association of Registered Interior Designers of Ontario or an acceptable equivalent combination of education and experience.
• Possess a valid Ontario Driver’s License Class “G”, and the use of a personal vehicle for site visits.
• Able to wear personal protective equipment as required to visit job sites.

Closing Date: 04/17/2024

Hourly Rate/Salary: $ 28.46 - $ 37.95 
Hours of Work: 35 
Work Location: Mavis Yard: Common Building

A Criminal Record and Judicial Matters Check (Level 2) will be required of the successful candidate, at their own expense, to verify the absence of a criminal record for which a pardon has not been granted.

We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online. 

All personal information is collected under the authority of the Municipal Act.

The Business Solutions and Operations Analyst is accountable for data verification, reporting and analysis, system configurations, business requirements gathering, Pcard and accurate invoicing for our BGIS clients.

• Provides Account Operations & Systems support to BGIS Clients and Client Account Team Members
• Resolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations
• Recommends solutions and implements appropriate actions for issues
• Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives 
• Participates in the development of corporate programs/projects and releases of new system applications
• As the business representative, works closely with the project management team and development to ensure client requirements are captured and met for system enhancements
• Assists with development, documentation and review of policies, processes, training materials and work instructions for internal and external users
• Develops forms for use by the organization along with corresponding training material and work instructions
• Develops, monitors and maintains the corporate program’ tools;  performance and service delivery including the Asset association and the Halocarbon Program
• Uploads the appropriate documents, forms and submissions to the internal portal to be shared, monitored and reviewed by the client account teams
• Assists in compiling and analyzing operational, financial and key performance indicator data to support client account teams 
• Updates process documents including work instructions, forms and policies.
• Participates in special projects and ad hoc analysis as required
• Reviews and verifies accuracy of all compliance-related data submitted from all client business groups and product lines.
• Prepares and distributes related reports to relevant stakeholders. Highlights non-compliant items for stakeholder action and tracks non-compliance items to closure.
• Participates in the provision of training to Operations team members to facilitate understanding of compliance data related requirements and interpretation.
• Reviews compliance data and identifies process inefficiencies and inaccuracies.
• Assists in the development of compliance-related processes through activities including the provision of data reporting and analysis, and research of best practices.
• Assists in the implementation of compliance-related processes through activities such as coordination of process implementation with relevant stakeholders, process documentation, providing contents to presentations, etc.
• Maintains current knowledge of compliance requirements of external organizations to assist with related initiatives
• Co-ordinate with Regional Leaders to provide metrics that will drive business goals i.e. WIP, Work Order Management, Operational Approvals
• Ensuring that action is taken to close Work Orders as soon as possible in order to shorten billing lifecycle 
• Other duties as assigned

• Previous Service Delivery Experience
• Understanding of compliance requirements of relevant external organizations. 
• Knowledge of RealSuite System, 
• Community college diploma or equivalent training (e.g. RPA, CET)
• Minimum of 1-3 years of relevant job-related experience
• Knowledge of quality management practices.
• Strong proficiency in MS Excel, PowerPoint and Word.
• Effective Data management skills
• Data reporting, verification and analysis skills.  Attention to detail.
• Effective written communication skills.
• Problem solving skills.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

The Manager, Payroll is responsible for managing the payroll function for our Sustainable Cleaning Solutions (SCS) division. This position ensures that all payroll processes and activities are efficient and delivered effectively. 

KEY DUTIES & RESPONSIBILITIES

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

• Full involvement with recruiting talent.
• Provides mentoring, coaching and guidance to all team members.
• Objectively recommends compensation adjustments.
• Manages all aspects of performance.
• Manages the payroll team including training, coaching / mentoring, and conducting performance management of work assignments, evaluating employee performance, determining related training and orientation requirements, addressing performance issues through intervention or counseling.

Customer Service

• Maintains high customer service levels from the payroll team by performing duties such as scheduling and coordinating work assignments and system processes, problem identification and resolution. 
• Receives and responds to payroll inquiries and complaints regarding issues such as interpretations of payroll regulations and collective agreements.  

Payroll Processing and Administration

• Responsible for the timely and accurate preparation of payroll payments through such tasks as creating and maintaining processing schedules and checklists, reviewing reports to ensure the integrity and completeness of the payroll and benefits information, identifying and correcting discrepancies.  Ensures that all payroll information remains confidential and controlled.
• Coordinates the processing of special payments for severance, retroactive, performance and merit pay and collective agreement and Human Rights grievance resolution payments. Manages the analysis of audit query reports as a result of the payroll process runs.
• Manages the implementation of the recovery process for overpayments (i.e. recovery period for payroll deduction and release of the payroll authorization form).
• Manages the requisitions for off-cycle cheque processing.

Government Reporting, Remittances and Audits

• Manages the activities and performance of payroll team members to ensure operational efficiency and effectiveness – institutes appropriate internal controls for the payroll operation; ensures compliance with Revenue Canada, Employment Standards and collective agreements.  Prepares returns and reports as required by the legislation; maintains competence and knowledge and acts as a resource for the application of Income tax, Canada Pension and Employment Insurance and other legislated employee/employer deductions; maintains proper and secured retention of payroll documents and data; monitors the control mechanisms which include performing and reviewing accounts, reconciling, explaining and accounting for discrepancies and taking corrective actions; participates in organizing audit activities and preparation of audit working papers for payroll.

Operational Efficiency, Effectiveness and Best Practices

• Evaluates the department’s ability to measure and improve customer needs by participating in activities to compare performance including the development of process standards; improving business processes to meet customer needs; sharing information and responding to areas of dissatisfaction.
• Evaluates the department’s ability to measure and improve cost effectiveness by promoting efficient and effective utilization of allocated resources, which includes developing team members to ensure continuity of operation of the Payroll function; hires evaluates and promotes continuous learning for team members; manages and resolves team members issues as necessary; fosters conditions for team effectiveness; promotes, assesses and improves team members productivity; develops and monitors efficiency standards, indicators, benchmarks and workload measurement standards.

KNOWLEDGE & SKILLS

• A minimum of 5 years of relevant job-related experience.
• Advanced experience and knowledge of ERP payroll system.
• In-depth knowledge of CRA guidelines and payroll legislation. 
• Intermediate to Advanced knowledge of Microsoft Excel.
• Demonstrated language proficiency (both verbal and written) in English and French

Licenses and/or Professional Accreditation

• CPM designation required.

When you join ScotiaMcLeod, you’ll be empowered to deliver Enriched Thinking®, a unique approach that incorporates your client’s thinking, as well as our thinking, to drive results. You’ll work with a team of specialists to deliver a client-centric approach to wealth management, enabling you to consider all the facets of your client’s life, family and business. With a focus on total wealth planning, and wealth specialists to help you deliver on this unique value proposition, you’ll be enabling clients to see not just the big picture, but all the little ones too.

BRIEF INTRODUCTION
 

As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by effective administration and day-to-day trading of their business. 
  
 

IS THIS ROLE RIGHT FOR YOU

In the role you will:

• Ensure effective client administration by managing all administrative processes and escalations requiring investigation
• Consistently demonstrate high levels of client service by:
  • supporting the advisor in regular reviews of portfolios including entering client trades as directed by the client or Advisor and identifying client needs
  • responding to client inquiries, resolving issues and effecting client transactions in a timely and responsive manner
• Provide marketing assistance by coordinating materials, events, and seminars to increase/identify opportunities to grow assets and/or revenue
• Support the growth of the business by managing tracking reports for Wealth Advisors to review targets, recommendations, and financial plans/concepts  
• Build effective working relationships across various departmental and business line contacts by actively collaborating and sharing knowledge and experience

 
DO YOU HAVE THE SKILLS
 
 
We would love to work with you if you have:
 

• Experience in the securities industry
• Already duly registered as an Investment Representative (IR) with CIRO
• Excellent verbal and written communication
• Strong organizational skills 
• Ability to take initiative, work independently and meet deadlines
• Meticulous attention to detail and excellent time management skills
• Exceptional client service skills

 
WHATS IN IT FOR YOU
 

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, curiosity and celebrates success. 

Requirements:

Language: English
Education: The candidate has to produce a secondary (high) school graduation certificate
or equivalent experience to apply for the job.
Experience:  The candidate should have a minimum of 1 year to less than 2 years of experience.

Location: 951 Taunton Rd E Oshawa, ON L1H 7K5
Shift: Day, Evening, Weekend

Physical Requirements: 

• The candidate will be required to work in a fast-paced environment.
• The candidate will be required to work under pressure.
• The candidate will be required to handle repetitive tasks.
• The candidate will be required to stand for extended periods of time.

Other Requirements:

• • The candidate should show flexibility.

• The candidate should be a team player.
• The candidate should be reliable.
• The candidate should be organized.
• The candidate should have excellent oral communication.

Responsibilities:

• • The candidate will be required to train staff in preparation
  • The candidate will be required to cook
  • The candidate will be required to handle the food.
  • The candidate will be required to order supplies and equipment
  • The candidate will be required to manage kitchen operations.
  • The candidate will be required to inspect kitchens and food service areas.
  • The candidate will be required to clean the kitchen
  • The candidate will be required to clean work areas
  • The candidate will be required to maintain inventory and records of food
  • The candidate will be required to maintain inventory and records supplies and equipment.
  • The candidate will be required to prepare and cook individual dishes and foods.
  • The candidate will be required to prepare and cook complete meals
  • The candidate will be required to plan menus
  • The candidate will be required to determine the size of food portions.
  • The candidate will be required to estimate food requirements and costs.
  • The candidate will be required to monitor and order supplies.
  • The candidate will be required to prepare special meals for patients as instructed by a dietitian or chef
  • The candidate will be required to cook special meals for patients as instructed by a dietitian or chef
  • The candidate is required to know the following cuisine as their specialties: Mexican, International, Italian cuisine
  • The work setting of the candidate will be a restaurant

• The work setting of the candidate will be a bar as well

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer by sending an email (along with resume) through below mentioned details.

By email

bostonpizza.oshawa@gmail.com

The Senior Data Scientist will design and implement machine learning models, algorithms and applications that solve complex problems in the context of global operations and compliance technology.
 

Is this role right for you? In this role you will:

• Conduct data analysis, data cleansing, feature engineering, and exploratory data analysis to identify trends, insights, and patterns in large datasets.

• Lead research and identify new technologies, techniques and methodologies that can be applied to the development of machine learning solutions.

• Develop and maintain a deep understanding of the bank's internal operations, businesses, and processes, as well as industry best practices and emerging technologies in machine learning and lead the team in delivery.

• Collaborate with stakeholders to understand business needs and translate them into machine learning solutions that deliver measurable value.

• Collaborate with other engineering teams and cross-functional teams to deliver proof of concepts that showcase the potential of machine learning to drive innovation and improve our internal operations and businesses.

• Communicate complex technical concepts and results to both technical and non-technical stakeholders, including senior management, business partners, and regulators.

• Stay current with the latest machine learning research and techniques, and with industry developments in machine learning and evaluate their potential impact on the organization.

• Help the team in adapting the latest AI technology and services including IBM WatsonX, Google Vertex AI, Azure OpenAI and AI Builder to support bank’s employees and improve processes.  

• Foster a culture of innovation and continuous learning within the team and contribute to the development of new data science initiatives and strategies.

 
Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• The role requires a person who is very skilled in developing AI/ML models including GEN AI (LLM),  Natural Language Processing and Natural Language Understanding, Convolutional Neural Networks, Feedforward Neural Networks, and Reinforcement Learning which is critical for development of ML modules in Innovation team. 

• is necessary for building the whole pipeline of AI products built in the team. 

• The data analysis and data visualization skill-set is required for the team in different stages of developing a product including Exploratory Data Analysis at the beginning, Error Analysis during the product development, and Data Visualization for training of ML models as well as Monitoring of the product after deployment.

• Experience working with latest AI technology/services including multiple open-source models,  Google Vertex AI, IBM WatsonX and Azure Open AI.

 
What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  

• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.

• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

 
Working location condition: Hybrid
 
#LI-Hybrid 

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The Operations Specialist is responsible to analyze all relevant facts gathered and assign controllability to the arrival delay based on legal regime that applies for the entire Air Canada network. The incumbent will investigate the arrival delay and provide the supporting documentation to help resolve customer claims and proactively minimize potential liability to Air Canada. 

Responsibilities:

• Analyse all relevant facts gathered, including the applicable legal regime and assign controllability factor to the delay.
• Gather, save, and file results of analysis of what other rerouting options may have been available, to demonstrate sufficiency of rerouting obligations chosen at time of disruption.
• Gather, save, and file all information pertaining to whether communication and standards of treatment were provided, if failures were identified.
• Investigate and assign root cause of arrival delays and tarmac delays at a flight level for all AC Carriers.
• Prepare tarmac delay reports for Legal review, including all findings on whether obligations were met, including all supporting evidence.
• For tarmac delays, determine whether service delivery obligations and disembarkation obligations were met. If obligations were not met, investigate why (coordinating with various departments and third parties that may have been involved, as above).
• Coordinate with internal stakeholders, including but not limited to Legal and Customer Relations to provide all relevant information pertaining to cases that become litigated, along with results of investigation on fact gathering.
• During fact gathering, determine whether communication, standards of treatment and rerouting obligations were met; If obligations were not met, investigate why (coordinating with various departments and third parties that may have been involved, as above).
• Coordinate with Customer Care, providing decision on controllability for compensation purposes, findings on whether other obligations were met, and steps taken to mitigate, if relevant.
• Sign affidavit including reason for delay or cancellation and length of delay in case needed in court proceedings or coordinate with most appropriate person for affidavit signing (pilot/Flight Ops; airport; dispatch; etc.).
• Maintain competency with Operational systems including but not limited to: Netline Ops, Netline Crew, TRAX, WSI Fusion, LIDO, Flight Briefer, Communicator, SmartLoad, SmartSuite and Aircom.
• Gather, save and file all external documentation supporting assessment that delay or cancellation is outside control (airport authority communications, NavCan, Customs, etc.).
• Provide feedback on operational improvement opportunities.
• Provide feedback to support improvements on Process Improvement Playbook content.
• Align delay comments with additional information supporting root cause.

Qualifications

• Post-secondary degree or diploma with a focus in Aviation Studies an asset.
• Airline operational experience.
• Ability to work well under pressure, adapt to constantly changing operational situations, make decisions and meet deadlines.
• Excellent oral and written communications skills.
• Excellent knowledge of computer systems currently in use, e.g. Netline Ops, Netline Crew, TRAX, WSI Fusion, LIDO, Flight Briefer, Communicator, SmartLoad, SmartSuite and Aircom.
• Proven problem-solving skills within a team environment..
• Ability to distinguish the root cause of the delay.
• Results oriented with a positive, creative approach to achieving objectives.

Working Conditions:

The position is office-based, working in a fast-paced environment.   The incumbent must handle a fast-paced and dynamic environment, collaborating with stakeholders and managing high-level decision-making, requiring strong adaptability, analytic skills and customer-centric mindset.
The position is shift work.

Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.