1906 Jobs Found
Solution Architect Full-time Job
Canadian Tire Corporation, Limited
IT & Telecoms TorontoJob Details
The Data Platforms team within the AI & Emerging Technology organization is looking for a hands-on Solutions Architect to join our transformational team with a focus on enabling data analytics, data governance/management, and business intelligences capabilities. The successful candidate will work with partner teams to understand their data, analytics, reporting, and data sciences needs, determine the capabilities required to enable and then materialize into roadmaps, functional designs, and systems for Data Products. The ideal candidate understands how the needs of our business partners translate into capabilities enabled by cloud technologies and will then be able to prototype and build cloud-based solutions that also integrate with on-premises systems.
In this role, you'll:
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Enable successful business outcomes across the Data Technology solution stack with a special focus on designing and helping partner groups build production capabilities and reduce technical debt/risks
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Provide technical solution leadership, designing for sustainable solutions and repeatable patterns across Data, Data Analytics, Data Reporting, Data Sciences, and Data Movement technologies which align with business capabilities
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Have a hands-on approach spanning across design, build, and productionizing solutions
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Be a trusted advisor and cloud adoption advocate by providing specialized advice on cloud migration of existing on-premises solutions, applications, and data
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Create and delivering solution communication packages to all levels of stakeholders up to and including the senior leadership team
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Perform code and infrastructure reviews to diagnose issues and provide resolutions
What you bring
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A continuous learning mindset with customer focus and the ability to prioritize work
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A self-motivated, agile, and innovative team member, who can manage in an environment of change and ambiguity
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Solid understanding and practical experience with fundamental data systems architecture including, but not limited to various database types, data engineering, data movement, data visualizations, Lakehouse architecture, Data Reporting technologies, ETL/ELT, data governance technologies, CICD, and code/model management
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5+ years of design and hands-on experience in Data Platforms, Analytics, Integration technologies (end-to-end stack) and Database technologies
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Broad knowledge across foundational technology domains including security, infrastructure, and networking
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Deep knowledge of and experience working with ADLS Gen2, Databricks, Data Factory, and Synapse
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2+ years of experience working in a Cloud environment (Azure preferred)
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2+ years working in an Agile delivery environment (SAFe preferred)
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Working experience in Tibco Stack (all components), IBM Stack, Kafka/Pulsar and Event driven/Event stream architecture
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Have lived through at least 1 migration of on-premises systems to the Cloud or Hybrid implementation
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Experience with Infrastructure as code tools such as Ansible, Terraform or CloudFormation (preferably Terraform)
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An inquisitive mindset with forward thinking to come up with innovative solutions to technical problems
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Story telling skills, while being a patient listener to communicate effectively with the stakeholders
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Bachelor's degree in Computer Science, Information Technology, Engineering, or related field is preferred
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Certification in one or more of the following technology subject areas is preferred: Cloud, Database, Data, Business Intelligence, Data Science/ML/AI
We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.
#LI-GS1
Solution Architect
Canadian Tire Corporation, Limited
Toronto - 8.34kmIT & Telecoms Full-time
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Sales Associate Full-time Job
Sales & Retail TorontoJob Details
What you'll do :
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Providing exceptional customer service
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Implementing company-directed promotions and programs
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Upholding merchandising and brand standards
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Replenishment of the sales floor as needed
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Maintaining a clean and organized backroom
What you bring:
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You must be available for the required shift(s) and be able to lift up to 50lbs depending on the department.
locations1-15A Bathurst St, Toronto, ON
How You’ll Succeed:
At Joe Fresh, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
time left to apply
End Date: September 27, 2024 (3 days left to apply)
Sales Associate
Joe Fresh
Toronto - 8.34kmSales & Retail Full-time
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Customer Experience Associate Full-time Job
Customer Service TorontoJob Details
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:
- Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
- Processing day to day transactions
- Nurturing rich, long-standing relationships
- Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
- Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Is this role right for you? In this role you will:
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers’ needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:
- Have proven customer service skills through work or community involvement
- Are willing to assist in a professional, friendly and efficient manner
- Are available to work a flexible schedule
- Are comfortable in simple sales situations
- Have strong technical skills and the ability to promote digital and self-service banking options to our customers
What’s in it for you?
- The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- Internal training to support your career growth and enhance your skills
- An organization committed to making a difference in our communities – for you and our customers
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- A competitive compensation and benefits package
Location(s): Canada : Ontario : Red Lake
Customer Experience Associate
Scotiabank
Toronto - 8.34kmCustomer Service Full-time
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Data Analyst Full-time Job
IT & Telecoms TorontoJob Details
Data Management & Analysis
- Data Entry - Obtain from various sources such as design drawings, emails, excel documents etc and enter dates, scope, descriptions, costs, quantities etc. into various Program Management Tracking Tools (Master Trackers)
- Create complex formulas in Excel to facilitate the management and update of Tracking Tools, Budget Estimates, Spend Projections, RFQ Evaluations, Reporting and other documents as requested.
- Identifies opportunities to maximize data usage, applying modeling and optimization methods to develop new strategies and improve Program Management Tools.
- Identifies and troubleshoots any issues or anomalies related to various Program Management Tracking Tools and Reports.
- Responsible for ensuring Program Management Tracking Tools, graphs, pivots and other documents are functional, updated, relevant, customized and available for team use ongoingly.
- With inputs from the Program Management Team, defines data requirements and gathers and validates information, using judgment and statistical tests.
- Develops data structures and pipelines to organize, collect, cleanse, and standardize data in order to generate insights and addresses reporting needs
Administration & Coordination
- Performs administrative and coordination activities throughout the Program Life cycle such as requesting and preparing documents for quotes, PO’s, lien searches, Form 9s, invoices etc. Reviews information obtained, identifies issues, proposes solutions, and works with various stakeholders to rectify.
- Performs other administrative and coordination activities as requested by the Program Management Team.
- Uploads, files, names and organizes documents and information to various company and client systems.
- Works with Program Management Team to identify, document and implement process improvements.
- Prepare & issue client Project Notifications via email
- College Diploma or University degree in computer science, data engineering, actuarial science or equivalent with a focus on data management and/or Project Management.
- 2+ years strong Data Processing (alpha and numeric) experience using MS Excel
- 2+ years of experience in quantitative analysis, data modeling, reporting, and data-visualization
- Advanced skills in computer technology including Microsoft Office (Word, Excel, PowerPoint, Teams and Outlook)
- Ability to perform ad-hoc, strategic analysis of structured and unstructured data across multiple data sources
- Ability to define data requirements and gathers and validates information, using judgment and statistical tests.
- Well versed in knowledge of creating algorithms, identifying patterns and insights from structured and unstructured data sets utilizing graphs, trees and/or other data representation techniques as required.
- Experience in Corporate Real Estate, Construction or Project, Program Management would be considered an asset
- Process improvement experience (lean sigma, six sigma even at Greenbelt level) would be beneficial
- Experience in Data Governance would be an asset
- NA
Data Analyst
BGIS
Toronto - 8.34kmIT & Telecoms Full-time
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HR CONSULTANT Full-time Job
Human Resources TorontoJob Details
- Posting Period: 16-SEPT-2024 to 1-OCT-2024
- Work Location: METRO HALL, 55 John Street Toronto
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Major Responsibilities:
Under the supervision of a Manager, Employee Relations and direction from a Senior Consultant, the HR Consultant, (Labour Relations) is responsible for providing sound employee and labour relations advice to one or more assigned divisions.
- Provides advice and guidance relative to employee and labour relations matters, the administration, interpretation and application of various collective agreements (Local 416, Local 79, Local 2998, Local 3888 or Construction Trades) and the handling of complaints/disputes and/or grievances for both union and excluded staff.
- Works together with division managers and the employee and labour relations community to identify and resolve problems and establish processes and procedures in a cooperative and collaborative manner.
- Performs thorough and effective complaint and grievance investigations, for both policy and individual matters, by conducting interviews and obtaining such documentation and other relevant data as may be required, conducts grievance meetings with unions, explores settlement options, prepares minutes of settlement and step 2 and 3 grievance responses.
- Assists internal and where required, external legal counsel with the preparation and presentation of matters at arbitration, and before the Ontario Human Rights Commission and the Ontario Labour Relations Board.
- Acts as a spokesperson on or participates in various committees flowing from the collective agreements.
- Works in partnership with the unions to resolve problems and develop cooperative collaborative workplace practices.
- Investigates issues/concerns, both policy and individual, raised by the various unions, executive management and Council, and prepares summaries, recommendations and responses.
- Coordinates and conducts mediation sessions with various unions and works with client divisions and unions to determine agenda items.
- Provides support in preparing for and may participate in collective bargaining
- May be required to coordinate information gathering, develop comparison library and monitor settlement trends, survey comparable organizations and summarize terms and conditions of employment, and liaise with Finance, People & Equity, Legal and others to secure necessary information.
- May assist in the preparation and analysis of cost and benefit data for management and union proposals, and with drafting collective agreement language.
- May review and analyze trends in labour and employee relations and other related legislative areas, including, but not limited to new developments in employment, employee rights, human rights, ESA and labour relations legislation, arbitration and applicable court decisions and settlement patterns.
Key Qualifications
- Considerable experience in human resource services functions in a major unionized public or private sector organization related to Labour/Employee Relations.
- Considerable and proven experience with consultation skills at all levels within the organization and demonstrated ability to interact with clients.
- Excellent oral and written communication, presentation, negotiation and human relations skills.
- Ability to maintain accurate and detailed documentation and records, both electronically and in hard copy.
- Ability to exercise discretion and judgment and work independently and as a team lead or team member.
- Ability to identify needs, and initiate, coordinate and manage projects. Highly developed analytical and problem-solving skills.
- A thorough knowledge of employment and related legislation (e.g., Ontario Labour Relations Act, Occupational Health and Safety Act, Workers Safety and Insurance Act, Human Rights Code, Employment Standards Act), equity principles, contractual obligations and sound human resource practices.
- Ability to develop and maintain productive working relationships with staff at all levels within the Employee Relations unit and corporate HR teams, client divisions, Legal and union officials.
- CHRP designation, MIR or JD/LLB will be considered an asset.
HR CONSULTANT
City Of Toronto
Toronto - 8.34kmHuman Resources Full-time
86,716 - 112,255
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SUPPORT ASSISTANT C Full-time Job
Administrative Jobs TorontoJob Details
- Posting Period: 18-Sept-2024 to 02-Oct-2024
- Work Location: 176 Elm St, Toronto, M5T 3M4
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Reporting to the Manager, Access to Housing, the Support Assistant C is responsible for the management, coordination, and delivery of administrative operations within the Access to Housing section.
Major Responsibilities:
- Greets visitors and responds to client and partner enquiries sharing broad knowledge of the operational area/function.
- Contacts clients and partners to ensure information in the waitlist database is accurate and makes updates, as needed.
- Maintains manual and computerized filing and retrieval systems for records/documents, including filing correspondence, records, reports, inventory, and manuals.
- Ensures calls and service requests are logged and shares/forwards enquiries with appropriate personnel.
- Collects, sorts, tracks, date stamps, distributes, prepares, and processes forms and documents, including mail, fax, statements, invoices, reports, vouchers, cheque requisitions, cash, receipts, tokens, and purchase orders.
- Monitors, orders, picks up and maintains supplies/resource materials for unit.
- Prepares, collects, prints and distributes materials, photocopies documents, and sends facsimiles.
- Prepares, researches, maintains, and processes documents. Selects and presents data from manual or computerized fields (e.g. MS Excel spreadsheet and MS Access database) for various summaries and reports.
- Drafts correspondence, prepares presentation materials, and completes forms.
- Receives documents/applications, invoices/monies from the public or other levels of government and ensures they are recorded and secured in the appropriate manner.
- Operates office equipment and computers utilizing a variety of software packages, applying speed and skill.
- Utilizes layout, formatting, and keyboarding skills. Performs database searches to input, retrieve, process and report information as requested.
- Provides assistance with reconciliation and analysis of financial and statistical data.
- Provides administrative support to the Management team, as well as front line staff.
- Coordinates meeting rooms, bookings, and special requirements for meetings. Attends meetings, takes and transcribes minutes.
Key Qualifications:
- Considerable experience working in a customer service environment dealing directly with service providers, the public and staff in person, over the phone, or by mail inquiries.
- Considerable experience and proficiency in computerized software programs, specifically Microsoft Word, Excel and PowerPoint and experience with data entry, layout and formatting procedures for text, tables, and spreadsheets and mail merging.
You must also have:- Ability to set up and maintain manual and computerized filing systems.
- Ability to work independently and complete tasks with minimal supervision.
- Ability to handle detailed work with accuracy.
- Mathematical ability to compile statistical summaries and to balance accounting documents.
- Knowledge of standard office practices and procedures, including the City’s procurement processes.
- Good interpersonal skills with the ability to communicate effectively, both orally and in writing and develop solid internal and external work relationships.
- Ability to plan, organize and manage a high volume of work with minimal supervision and complete a number of diverse tasks simultaneously.
- Excellent interpersonal skills and ability to work co-operatively within a team setting with shared work tasks.
- Ability to handle confidential and sensitive information with discretion and tact.
- Problem solving and decision-making skills, with ability to handle and resolve situations, utilizing knowledge of policies, practices, and procedures.
- Ability to work in a human services environment.
SUPPORT ASSISTANT C
City Of Toronto
Toronto - 8.34kmAdministrative Jobs Full-time
29.25 - 32.38
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OPERATIONS SUPPORT OFFICER Full-time Job
Administrative Jobs TorontoJob Details
- Posting Period: 20-SEPT-2024 to 04-OCT-2024
Major Responsibilities:
- Schedules, assigns, and reviews work. Approves time and attendance. Monitors and evaluates staff performance, trains, and coaches, as required, hears grievances, and recommends disciplinary action, when necessary.
- Provides program and project management support, coordination, and leadership within the unit. Coordinates day-to-day office operations, with a focus on problem solving and issue management. Manages risk and sensitive issues.
- Prepares strategies, work plans, briefing notes, requests for proposals, budgets, council reports, data analysis and presentations.
- Assists in the development, implementation and maintenance of standards and specifications for program and operational systems.
- Liaises with other divisions, departments, residents, elected officials, internal stakeholders, and external partners and other orders of government. Coordinates divisional and corporate initiatives.
- Attends and evaluates facilities at both service counters, and other sites, as required.
- Coordinates the wedding chamber booking/refund process, claims submission, and annual cemetery reporting requirements.
- Coordinates polling process and provides work direction to staff regarding all polls.
- Coordinates records retention policy for Registry Service's core service lines and the Assessment Roll.
- Daily review of Purchasing Card Industry (PCI) rules, supply ordering, and financial compliance.
- Acts as a Supervisor under the definitions of the Occupational Health and Safety Act, and ensures that adequate training, safety equipment and safe work procedures are in place. Prepares incident and accident reports, as necessary.
- Performs other related duties, as assigned.
Key Qualifications:
- Post-secondary education in a discipline pertinent to the job function, combined with relevant experience or equivalent combination of education and experience.
- Experience in project co-ordination and experience addressing a range of operational issues in a customer service environment.
- Experience managing a high volume of information and customer service interactions.
- Experience in researching, developing/writing reports, and preparing correspondence for the consideration of senior management and external stakeholders.
- Experience in financial analysis, reporting and budget preparation in a large complex organization.
- Demonstrated ability to organize and manage document systems and spreadsheets, including reviewing, compiling, analyzing, and reporting information.
- Proficiency in the use of current office and workplace technology and other computer applications relevant to the position, such as Microsoft Excel, Word, PowerPoint, Outlook, SAP, Adobe, Point of Sale (POS), and web-based collaboration tools, including WebEx and appointment booking applications.
- Excellent verbal and written communication skills with the ability to communicate clearly and effectively to a variety of audiences.
- Excellent interpersonal skills with the ability to establish and maintain effective working relationships with all levels of staff and external contacts.
- Strong problem solving, multi-tasking & organizational skills with an ability to manage multiple priorities within tight time constraints.
- Demonstrated ability to work independently and cooperatively and use discretion when handling sensitive information.
- Awareness of Registry Services’ core service areas: marriage licence issuance, civil wedding services, burial permit issuance, death registration, liquor licensing, polling services and commissioning would be considered an asset.
- Knowledge of Human Resources policies, guidelines, procedures, Collective Agreement obligations, and employment legislation such as Employment Standards Act, Human Rights Code, and Occupational Health and Safety Act.
- Ability to work in person at the base location (City Hall) 5 days a week and travel to the North York Civic Centre Office, as required.
- Work Location: City Hall, 100 Queen Street West, Toronto
OPERATIONS SUPPORT OFFICER
City Of Toronto
Toronto - 8.34kmAdministrative Jobs Full-time
72,588 - 92,853
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Hotel cleaner | LMIA Approved Full-time Job
Hospitality TorontoJob Details
Requirements:
Languages: Candidates must have knowledge of the English Language.
Education: Candidates don’t need standard educational qualifications such as a high school, bachelor’s degree, a certificate, or a diploma.
Experience: Candidates don’t need experience, training will be provided.
Location: 100 KEEWATIN AVE Longlac, ON P0T 2A0
Shifts: Day, Morning ,To be determined
Other Requirements:
- The candidate should have dependability, flexibility, reliability.
Responsibilities:
- The candidate should sweep, mop, wash and polish floors, dust furniture, vacuum carpeting, area rugs, draperies and upholstered furniture, make beds and change sheets, distribute clean towels and toiletries, stock linen closet, wash windows, walls and ceilings.
- The candidate should be able to clean, disinfect and polish kitchen and bathroom fixtures and appliances, pick up debris and empty trash containers, clean changing rooms and showers.
- The candidate should attend to guests’ requests for extra supplies or other items, handle and report lost and found items, address customers’ complaints or concerns.
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.
By Email:
[email protected]
Hotel cleaner | LMIA Approved
FOUR WINDS MOTEL INC
Toronto - 8.34kmHospitality Full-time
15.75
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Data Analyst Full-time Job
IT & Telecoms TorontoJob Details
Data Management & Analysis
- Data Entry - Obtain from various sources such as design drawings, emails, excel documents etc and enter dates, scope, descriptions, costs, quantities etc. into various Program Management Tracking Tools (Master Trackers)
- Create complex formulas in Excel to facilitate the management and update of Tracking Tools, Budget Estimates, Spend Projections, RFQ Evaluations, Reporting and other documents as requested.
- Identifies opportunities to maximize data usage, applying modeling and optimization methods to develop new strategies and improve Program Management Tools.
- Identifies and troubleshoots any issues or anomalies related to various Program Management Tracking Tools and Reports.
- Responsible for ensuring Program Management Tracking Tools, graphs, pivots and other documents are functional, updated, relevant, customized and available for team use ongoingly.
- With inputs from the Program Management Team, defines data requirements and gathers and validates information, using judgment and statistical tests.
- Develops data structures and pipelines to organize, collect, cleanse, and standardize data in order to generate insights and addresses reporting needs
Administration & Coordination
- Performs administrative and coordination activities throughout the Program Life cycle such as requesting and preparing documents for quotes, PO’s, lien searches, Form 9s, invoices etc. Reviews information obtained, identifies issues, proposes solutions, and works with various stakeholders to rectify.
- Performs other administrative and coordination activities as requested by the Program Management Team.
- Uploads, files, names and organizes documents and information to various company and client systems.
- Works with Program Management Team to identify, document and implement process improvements.
- Prepare & issue client Project Notifications via email
- College Diploma or University degree in computer science, data engineering, actuarial science or equivalent with a focus on data management and/or Project Management.
- 2+ years strong Data Processing (alpha and numeric) experience using MS Excel
- 2+ years of experience in quantitative analysis, data modeling, reporting, and data-visualization
- Advanced skills in computer technology including Microsoft Office (Word, Excel, PowerPoint, Teams and Outlook)
- Ability to perform ad-hoc, strategic analysis of structured and unstructured data across multiple data sources
- Ability to define data requirements and gathers and validates information, using judgment and statistical tests.
- Well versed in knowledge of creating algorithms, identifying patterns and insights from structured and unstructured data sets utilizing graphs, trees and/or other data representation techniques as required.
- Experience in Corporate Real Estate, Construction or Project, Program Management would be considered an asset
- Process improvement experience (lean sigma, six sigma even at Greenbelt level) would be beneficial
- Experience in Data Governance would be an asset
- NA
Data Analyst
BGIS
Toronto - 8.34kmIT & Telecoms Full-time
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Hotel cleaner Full-time Job
Hospitality TorontoJob Details
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates don’t need experience, training will be provided
Physical Requirements:
- The candidates should be able to handle repetitive tasks, perform bending, crouching, and kneeling
- The candidates should be able to stand for extended periods
Candidate Status:
- Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
- Candidate must have legal authorization (Work Permit) to work in Canada
- If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position
Responsibilities:
- The candidates should be able to sweep, mop, wash, and polish floors, dust furniture, and vacuum carpeting, area rugs, draperies, and upholstered furniture
- The candidates should be able to make beds, change sheets, distribute clean towels and toiletries, and clean, disinfect, and polish kitchen and bathroom fixtures and appliances
- The candidates should be able to disinfect operating rooms, other areas, and elevators, pick up debris, and empty trash containers
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details
By email
[email protected]
Hotel cleaner
Howey Bay Motel
Toronto - 8.34kmHospitality Full-time
17
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Warehouse Container Associate Full-time Job
General Category TorontoJob Details
Giant Tiger Wholesale - We can offer:
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Starting wage of $19.43/hour!
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Additional $2/hour for hours worked 9:00pm - 6:00am
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Automatic milestone wage increases at 1040 hours, 2080 hours, 4160 hours and annually after that;
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Giant Tiger Store Discount - 20% on clothing, 10% on grocery!
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Full medical and dental benefits available;
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Weekly summer barbeques and staff events all year;
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Enrollment in GTW Bonus Plan for all employees;
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Paid voluntary overtime at 44 hours;
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Committed Health & Safety Culture from day one!
Do you want to learn more about what a career looks like at Giant Tiger? Check out this video:
Container Associate Highlights:
- Unload containers to the specified configuration of cases per layer on the pallet as per the purchase order
- Lift boxes with a weight range of 1-50 pounds repetitively throughout the shift
- Segregate boxes by item number
- Interlock cases on pallets and secure with tape or shrink wrap
- Identify and report any quantity variances and any damages to the Receiver associate
- Various warehouse duties, as directed by the supervisor
Container Associate Requirements:
- Conduct operations in a manner which promotes safety and complies with Ontario Safety and Health Act (OSHA), and Workplace Hazardous Materials Information System (WHMIS) standards
- Capable of standing, walking, climbing stairs and repetitively lifting heavy objects throughout shift
- Comfortable in a noisy, fast-paced environment and in hot or cold weather conditions
- Strong attention to detail, self-motivated, and a team player
- Able to maintain a professional appearance and demeanor and follow directions
Container Associate Assets:
- Completion of High School;
- Experience in receiving
- Experience in a warehouse environment
- Class G2 or higher driver’s license
Container Associate Schedule:
Sunday to Thursday 6:00am to 2:30pm
*CLOSE DATE: This job will close to internal applications on Wednesday, September 25, 2024 at 11:59 pm*
Job Requisition:
JR124522
Warehouse Container Associate
Giant Tiger
Toronto - 8.34kmGeneral Category Full-time
19.43
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Bilingual Contact Centre Representative Full-time Job
Customer Service TorontoJob Details
Job Description:
- Department Overview
Helping is at the heart of everything we do at our contact centres, and we’re proud of the value that we can deliver from 7am EST – 12am EST, 7-days a week for more than 27 million TD customers. Alongside caring colleagues and supportive leaders, you’ll make a meaningful difference to our business, our customers, and our communities.
Job Details
What You’ll Do
As the voice of TD, you’ll be passionate about understanding our customers. Whether you’re assisting in-bound callers with account inquiries, or resolving an issue by providing advice and recommending a TD product or service, you’ll help us offer trusted support to our clients whenever they need it. You’ll consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking needs.
As a valued member of our Contact Centre Team, you will:
- Make people’s day:consistently deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services and solutions.
- Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
- Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
- Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.
Where You’ll Work
After completing in-person training and onboarding sessions, you’ll work primarily offsite. Since most of your work activities can be performed independently, you’ll spend about 95% of your time at your secure, private workspace with a stable internet connection. Your remaining time will be spent at a TD location for in-person team events and experiences. The hiring manager will provide more information about how this works for their team.
Job Requirements
What You Need to Succeed
We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter. - High School Diploma or equivalent
- Bilingual (French & English)
- Exceptional communication and listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)
- Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.
- Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).
- Flexibility, resiliency, and a positive attitude when responding to challenging situations.
- Passion to assist customers in resolving unspoken needs by offering consultative advice
- Ability to work both independently and as part of a team.
- Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.
Additional Information
We’re delighted that you’re considering building a career with TD. Through regular colleague development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion about helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
Training & Onboarding
We’re hosting in-person training and onboarding sessions at 7250 Mile-End for 10 weeks to ensure you’ve got everything you need to succeed in your new role.
InterviewProcess
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
National Occupation Classification (NOC) Code
14201 – Banking, insurance and other financial clerks (NOC)
Bilingual Contact Centre Representative
TD Securities
Toronto - 8.34kmCustomer Service Full-time
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