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Administrative Assistant Full-time Job

Scotiabank

Administrative Jobs   Laval
Job Details

The Regional Coordinator, Client Support is responsible for the execution of day to day operational tasks & activities to support the Region.  

 

Duties & Responsibilities:  (What you will do)

  • Maintain office systems including but not limited to network administration, telephone and voice mail programs.
  • Lead management of facilities operations as well as delivery and change management of facilities related changes
  • Maintain office systems including but not limited to network administration, telephone and voice mail programs, reference and product files, branch library and  Product & Procedures manual. 
  • Liaises with Facilities to support leasehold improvements, lease renewals and planned moves. 
  • Independently manages monthly and quarterly compliance reporting tasks, including follow-up with advisors on outstanding Cases, for the region. 
  • Identifies compliance deficiencies, and communicates to Advisor and Admin to rectify. 
  • Complete regional reporting requests & data analysis in MX360, Tableau and other corporate reports
  • Manage regional administration tasks for GIC Maturity Report/Letter Generation, Cash Report Generation and SOTI
  • Coordinate and execute on a variety of regional initiatives; including seminars, Client Forums and PD Days, coordinate logistics as required.
  • Participate in various regional meetings and special projects, as applicable.
  • Liaise with external partners such as medical associations, accounting firms, etc. as required for regional projects
  • Assist with expense reporting including managing/tracking budgets, validating cost centers, etc.
  • Other administrative tasks as required.  Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions

 

Education & Experience:  (What you need)

  • Community college diploma in Business Administration or equivalent.
  • Three+ years’ experience in an administrative or clerical position, preferably with a financial services company. 
  • Working knowledge or RRSPs, RRIFs, mutual funds and client services would be an asset. Excellent computer skills including MS Word, MS PowerPoint, and good understanding of current corporate applications.

 

Competency Requirements:  (What you bring) 

  • Stewardship of the client experience.
  • Strong organizational skills.
  • Excellent communication skills.
  • Initiative and resourcefulness.
  • Ability to work effectively and collaboratively within a team.
  • Attention to detail.
  • Well-organized with high energy, effective communication skills 
  • Enjoys a fast pace environment and is highly professional.  
  • Team player with a desire to consistently create a positive work environment.  

 

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in [English] [in addition to French] because : they will be required to work closely with other groups from head office who operate primarily in English, and they will serve and English-speaking clientele]

Administrative Assistant

Scotiabank
Laval - 7.35km
  Administrative Jobs Full-time
The Regional Coordinator, Client Support is responsible for the execution of day to day operational tasks & activities to support the Region.     Duties & Responsibilities:...
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May 16th, 2024 at 14:53

Automotive repairer Full-time Job

Optik Auto

Maintenance & Repair   Laval
Job Details

Requirements:

Languages: Candidates must have knowledge of the English or French Language
Education: Candidates don’t need standard educational qualifications
Experience: Candidates don’t need experience although having experience is an asset

Shifts: Day, Shift, Overtime, Early Morning, Morning
Transportation information: The candidates should have a valid driver’s license

Physical Requirements:

  • The candidates should be able to work in a fast-paced environment with attention to detail.
  • The candidates should be able to stand for extended periods

Other Requirements:

  • The candidate should be accurate, client focus, dependable, flexible, and be able to work as a team player

Responsibilities:

    • The candidates should be able to adjust, repair or replace parts and components of commercial transport truck systems
  • The candidates should be able to adjust, repair or replace parts and components of automotive systems
  • The candidates should be able to adjust, repair or replace parts and components of truck-trailer systems
  • The candidates should be able to diagnose faults and malfunctions and confirm findings with supervisor to determine whether to repair or replace unit
  • The candidates should be able to repair or replace mechanical units or components, test and adjust repaired systems to manufacturer’s specifications, test and adjust units to specifications
  • The candidates should be able to perform scheduled maintenance service
  • The candidates should be able to complete reports to record problems and work performed, review work orders and discuss work with supervisor

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.

By Email:
info@optikauto.com

Automotive repairer

Optik Auto
Laval - 7.35km
  Maintenance & Repair Full-time
  24.90
Requirements: Languages: Candidates must have knowledge of the English or French Language Education: Candidates don’t need standard educational qualifications Experience: Candidate...
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May 12th, 2024 at 10:20

Sales agent Full-time Job

Videotron

Sales & Retail   Laval
Job Details

Why come work at Videotron? 

  • A basic salary + a commission plan in your image with several performance levels which will allow you to achieve a salary varying between $23 and $28 per hour AND more depending on your determination; 

  • Flexible full-time or part-time schedules to reconcile the different aspects of your life; 

  • Develop your skills quickly thanks to our comprehensive and paid training; 

  • Benefit from discounts on Videotron services of up to 80% as well as from our partners in the food, entertainment, fitness sectors, etc.; 

  • Take advantage of comprehensive group insurance according to your needs and a group retirement plan; 

Reporting to the retail team manager, your mandate will be to : 

  • Demonstrate your sales and persuasion skills in order to achieve and even exceed your objectives; 

  • Give high priority to the satisfaction of your customers, take an active interest in their needs and seek to offer a personalized solution to give them a positive experience, even in after-sales service; 

  • Work from a list of potential customers and make proactive calls in order to actively contribute to achieving individual and collective sales objectives; 

  • Offer exclusive products and personalized services, entirely dedicated to businesses; 

  • Collaborate on a daily basis in the smooth running of your store's operations by actively involving yourself in the various tasks; 

  • Seek opportunities to acquire new knowledge and skills and to have experiences that lead you to develop professionally.

Qualifications

  • Be dynamic and have a sense of customer service
  • Want to surpass yourself and learn new sales techniques
  • Enjoy working in a team and having healthy competition
  • Bilingualism (French/English) 
  • Be independent  
  • Offers flexibility in terms of availability 

Further information

  • Promote your health thanks to the wellness program which promotes physical, psychological, financial and social health; 

  • Benefit from the employee assistance program at all times for you and your family; 

  • Develop your full potential and imagine everything you can become within the Quebecor family through our various career opportunities; 

  • Take the opportunity to collaborate in the success of a company that shares your values by supporting, among other things, nearly 400 organizations! 

If your profile is selected for the position, we will contact you to have the opportunity to get to know you! 

Sales agent

Videotron
Laval - 7.35km
  Sales & Retail Full-time
Why come work at Videotron?  A basic salary + a commission plan in your image with several performance levels which will allow you to achieve a salary varying between $23 and $28 p...
Learn More
Apr 17th, 2024 at 14:14

Assistant Store Manager Full-time Job

Rogers

Management   Laval
Job Details

Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life, and we’re excited to show customers how that technology can enhance and simplify their lives. We deliver a seamless experience, value expertise, dedication, and commitment to doing what’s right for our customers needs, every time.

 

At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone.  If you’re passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring the following opportunity!

 

As an Assistant Store Manager, you can expect to:

 

  • Work with accountable leaders to help drive positive, solution-based customer interactions and experiences
  • Encourage and coach your team to create best-in-class customer experiences and meet business goals
  • Receive ongoing training and development to ensure you have all the necessary skills to support the team
  • Support your store operations with a creative spirit that can adapt to an ever-changing environment
  • Promote Rogers & Fido brands, including Rogers Mastercard
  • Engage and grow your customer base with personalized communication and outreach to customers via phone calls and business text messaging
  • Participate in community events and outreach efforts to support local small businesses.

 

 

What’s in it for you:

 

  • Competitive compensation, with a lucrative management bonus program
  • One of the best flex health benefits, RRSP, TFSA and Pension plans in Canada
  • Mental Health and support benefits- 100% coverage
  • Employee and Family Assistance Program benefit
  • Employee discounts that can offer up to 50% off our Rogers & Fido products and services
  • A commitment to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work
  • Advance your career growth and development opportunities
  • Overtime pay eligibility

 

 

What we’re looking for:

 

  • You have a passion for influencing and inspiring teams
  • An ability to deliver on business plans to meet regional, and store targets
  • Leadership qualities which foster collaboration within the team
  • A progressive thinker with a desire to think outside the box
  • Ability to work a flexible schedule (ability to work 40 hours/week) 
  • You are excited and inspired by technology
  • You meet the minimum age of majority (varies by province)
  • English is an asset

 

After you apply

Candidates will be required to complete an online assessment as a next step.  If you are selected to move forward in the process, our recruitment team will reach out to you discuss the position further. 


Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 3035 Le Carrefour, Unit A024 (5265), Laval, QC
Travel Requirements: Up to 10%
Posting Category/Function: Retail (Store Management / Corporate) & Store Management

Assistant Store Manager

Rogers
Laval - 7.35km
  Management Full-time
Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand...
Learn More
Mar 1st, 2024 at 07:45

Sales Associate Full-time Job

Rogers

Sales & Retail   Laval
Job Details

At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone.  If you’re passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring the following opportunity!

 

As a Sales Associate, you can expect to:

 

  • Enhance the retail experience in our stores, by providing best in class service and value-added solutions to our customers
  • Promote Rogers & Fido brands, including Rogers Mastercard 
  • Engage and grow your customer base with personalized communication and outreach to customers via phone calls and business text messaging
  • Participate in community events and outreach efforts to support local small businesses.
  • Operate with a creative spirit that can adapt to an ever-changing environment while enjoying the thrill of hitting sales goals

 

What’s in it for you:

 

  • Competitive compensation plus commissions
  • One of the best flex health benefits, RRSP, TFSA and Pension plans in Canada
  • Mental Health and Support benefits- 100% coverage
  • Employee and Family Assistance Program benefits
  • Employee discounts that can offer up to 50% off our Rogers & Fido products and services
  • A commitment to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work
  • A flexible schedule, including evenings & weekends (Min 20 hours/week)
  • Career growth and development opportunities

 

 

What we’re looking for:

 

  • You are great with people and are passionate about delivering an exceptional customer experience
  • You love being part of a team and are a great collaborator
  • You are excited and inspired by technology
  • You meet the minimum age of majority in your province
  • English is an asset

 

After you apply, watch your email

Candidates will be required to complete an online assessment as a next step.  If you are selected to move forward in the process, our recruitment team will reach out to you discuss the position further. 

Sales Associate

Rogers
Laval - 7.35km
  Sales & Retail Full-time
At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone.  If you’re passionate about techno...
Learn More
Feb 20th, 2024 at 09:24

Customer Service Representative Full-time Job

BMO Canada

Customer Service   Mont-Royal
Job Details

Application Deadline:

11/14/2024

Address:

2305 chemin Rockland

Job Family Group:

Retail Banking Sales & Service

 

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

  • Identifies customer needs and initiates referrals to BMO colleagues.
  • Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
  • Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
  • Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
  • Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
  • Contributes to meeting branch business results and the customer experience.
  • Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
  • Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
  • Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
  • Acts as a key member of a collaborative and versatile branch and market team.
  • Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
  • Organizes work information to ensure accuracy and completeness.
  • Takes the initiative to find creative approaches that make each customer’s experience feel personal.
  • Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
  • Contributes to business results and the overall experience delivered in the branch.
  • May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
  • Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
  • Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
  • Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
  • Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
  • Complies with legal and regulatory requirements for the jurisdiction.
  • Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
  • Completes standardized tasks under supervision.
  • Performs initial problem solving within given rules/limits & escalates when required.
  • Broader work or accountabilities may be assigned as needed.

    Qualifications:

  • No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
  • High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
  • Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
  • Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
  • Projects a professional presence.
  • Basic knowledge of specialized sales and business banking solutions to refer to specialists.
  • Passionate commitment to helping customers.
  • A focus on delivering a personal experience to customers.
  • Resourceful self-starter with courage and confidence to approach customers.
  • Readiness to collaborate and work in different capacities as part of a team.
  • Strong interpersonal skills, including the ability to build rapport and connections with customers.
  • An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
  • Basic knowledge learned on the job.
  • Verbal & written communication skills - Basic (in business environment).
  • Organization skills - Basic (in business environment).
  • Collaboration & team skills - Basic (in business environment).

 

Salary:

$33,850.00 - $44,000.00

 

Customer Service Representative

BMO Canada
Mont-Royal - 8.7km
  Customer Service Full-time
  33,850  -  44,000
Application Deadline: 11/14/2024 Address: 2305 chemin Rockland Job Family Group: Retail Banking Sales & Service   Delivers exceptional service to BMO customers and prospects. I...
Learn More
Nov 1st, 2024 at 16:50

Store Manager Full-time Job

Canadian Tire Corporation, Limited

Management   Mont-Royal
Job Details

What you’ll do

 

Customer Service

 

  • Provide leadership to the team and consistently coaches and follows up to ensure the delivery of the service model standards are provided to each customer.
  • Enforce delivery of our operating model customer service standards.
  • Provide continuous feedback and coaching to Management & team members based on key metrics. and observed behaviours through Shift Starters, 1 on 1s, and performance management coaching programs.
  • Meet established service levels agreements for in-store services and order fulfillment
  • Support the organization in customer acquisition through the promotion of our customer loyalty and credit card programs

 

Operations

 

  • Demonstrate and follows up on execution of Mark’s visual compliance standards, store maintenance and pricing standards.
  • Establishe plan and follows up on execution of weekly price changes, promotional set-ups, and department POP as per workbook resulting in 100% system pricing including weekly prices sweeps.
  • Lead the implementation and execution of standard operating procedures (SOPs)
  • Lead the execution of seasonal changeover as per seasonal merchandising plan
  • Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.
  • Oversee preparation for annual inventories.
  • Follow and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.
  • Create and / or monitor the creation of efficient store weekly scheduling for both sales and support functions.

 

Training    

                  

  • Coach and develop store and management team, through setting expectations, communication, coaching, feedback and ongoing support
  • Create development plans and conducts annual appraisals for management team and direct reports; support and coach to improve any performance gaps and conducts ongoing coaching to improve team.
  • Communicate in a clear and concise manner to team, leading effective Shift Starter meetings / coaching sessions, keeping team well informed of pertinent information.
  • Complete and holds team accountable to complete required Triangle Learning Academy within timeframes.
  • Facilitate and lead team meetings.
  • Ensure execution of the Customer Experience and provides resolution for all customer concerns.
  • Develop and lead recruiting and hiring strategy for store, maintains a complete team
  • Create succession plans through continuous training and development

 

Leadership

 

  • Act a brand ambassador, promoting our stores, brands, and people internally and externally
  • Continually motivate team and performance through recognition programs, store contests, customer compliments, etc.
  • Maintain Mark’s performance management expectations (feedback/coaching); this includes progressive discipline where necessary.
  • Follow the disciplinary process consistently and impartially.
  • Promote and maintain a positive and motivating work environment (safe, inclusive, and empowering)

 

What you bring

 

  • Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback and ongoing support
  • Proven ability to build and manage a daily, weekly plan for the department and store
  • Exceptional communication skills
  • Excellent organizational skills
  • Superior training and mentoring skills
  • 3-5 years retail experience required
  • High energy, enthusiasm and a drive to succeed

 

#LI-MM2

Store Manager

Canadian Tire Corporation, Limited
Mont-Royal - 8.7km
  Management Full-time
What you’ll do   Customer Service   Provide leadership to the team and consistently coaches and follows up to ensure the delivery of the service model standards are provided to eac...
Learn More
Jun 26th, 2024 at 15:04

Client Service Representative - Montreal Full-time Job

CIBC

Customer Service   Montréal
Job Details

As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. 

 

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

 

How you'll succeed

  • Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.

  • Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.

  • Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

 

Who you are

  • You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

  • You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

  • You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.

  • You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.

  • You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.

  • Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

 

What CIBC Offers

 

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

  • We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

  • We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

 

*Subject to plan and program terms and conditions

 

What you need to know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

  • We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

 

 

 

 

 

Job Location

Mont-1155 Rene Levesque O

 

Employment Type

Regular

 

Weekly Hours

37.5

 

Skills

Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services

Client Service Representative - Montreal

CIBC
Montréal - 8.93km
  Customer Service Full-time
As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their d...
Learn More
Apr 1st, 2025 at 16:58

Bilingual Contact Centre Representative - Fraud Loss Prevention Full-time Job

TD

Customer Service   Montréal
Job Details

Work Location:

Montréal, Quebec, Canada

 

Hours:

37.5

 

Line of Business:

Personal & Commercial Banking

 

Pay Details:

47,200 $ /$47,200 - 66,600 $/$66,600 CAD

 

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

 

Job Description:

Job Details  

What Youll Do 

As the voice of TD, you’ll be passionate about understanding our customers. Whether you’reassisting in-bound callers with account inquiries, or resolving an issue by providing advice and recommending a TD product or service, you’ll help us offer trusted support to our clients whenever they need it. You’ll consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking needs.  

As a valued member of our Contact Centre Team, you will:  

  • Make people’s day: consistently deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services and solutions.  

  • Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns. 

  • Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets. 

  • Never stop learning: actively participate in ongoing training and coaching support to help you continue togrow and develop in your role.   

 

Where You’ll Work 

After completing in-person training and onboarding sessions, you’ll work primarily offsite. Since most of your work activities can be performed independently, you’ll spend about 95% of your time at your secure, private workspace with a stable internet connection. Your remaining time will be spent at a TD location for in-person team events and experiences. The hiring manager will provide more information about how this works for their team. 

 

Job Requirements  

What You Need to Succeed  

We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter. 

  • High School Diploma or equivalent  

  • Bilingual (French & English) 

  • Exceptional communication and listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)  

  • Ability to de-escalate in stressful environments/situations with empathy, care and urgency 

  • Ability to multitask and navigate through computer systems,applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics. 

  • Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.). 

  • Flexibility, resiliency, and a positive attitude when responding to challenging situations.  

  • Ability to work both independently and as part of a team.  

  • Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices. 

 

Additional Information  

We’re delighted that you’re considering building a career with TD. Through regular colleague development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.  

 

Colleague Development  

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion about helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals. 

 

Training & Onboarding 

We’re hosting in-person training and onboarding sessions at 7250 Mile-End, Montreal for 90 days to ensure you’ve got everything you need to succeed in your new role.  

 

InterviewProcess  

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicantsby email or phone call. 

 

National Occupation Classification (NOC) Code 

14201 – Banking, insurance and other financial clerks (NOC)

Bilingual Contact Centre Representative - Fraud Loss Prevention

TD
Montréal - 8.93km
  Customer Service Full-time
Work Location: Montréal, Quebec, Canada   Hours: 37.5   Line of Business: Personal & Commercial Banking   Pay Details: 47,200 $ /$47,200 - 66,600 $/$66,600 CAD   TD is committe...
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Apr 1st, 2025 at 16:47

ScotiaMcLeod, Assistant Branch Coordinator - Montreal, QC Full-time Job

Scotiabank

Administrative Jobs   Montréal
Job Details

The Assistant Branch Coordinator is responsible for supporting the branch management team in achieving excellent results through efficient operations and administration. They may also be required to provide support to the Branch Systems Administrator.

 

Is this position right for you? For this position, you will need to

 

1. Participate in support staff management activities:

 

  • Resolve issues that have been brought to his attention
  • Regularly recognize the quality of employees' work
  • Act as a resource person who can provide information, names and instructions regarding questions and escalation of issues

 

2. Assist the branch management team:

 

  • Complete all administrative tasks, including filing, storing and distributing reports
  • Process all charges and follow up on outstanding issues
  • Build spreadsheets and maintain databases as needed
  • Carry out new broadcasts or assist management in doing so
  • Compile documents relating to compliance issues
  • Coordinate and monitor daily and monthly supervision requests as directed by the Branch Manager
  • Maintain compliance-related spreadsheets (insiders and clients holding controlling interests, among others)
  • Complete and submit the monthly error report
  • Maintain the research report distribution system
  • Assist in the execution and implementation of processes to ensure compliance with company policies and industry regulations
  • Administer customer accounts in branch (house accounts)
  • Coordinate the maintenance of facilities
  • Schedule branch meetings, which may include external speakers
  • Assist with interviews with support staff
  • Ensure the quality and efficiency of branch activities
  • Welcome new experienced advisors and their team, acting as a resource person and liaison officer
  • Work to resolve system issues that have been escalated to the branch systems administrator

 

3. Contribute to the efficient functioning of the branch team:

 

  • Build effective working relationships among team members as well as with representatives from various business sectors and functions
  • Provide high quality customer service
  • Foster a culture of open and honest communication
  • Actively participate in all contact activities and team meetings
  • Encourage the production of new ideas and new ways of doing things
  • Actively share knowledge and experience to develop the skills of all team members
  • Develop and implement a relevant employee development plan

 

 

Do you have the skills to succeed in this position? We would be happy to work with you if you meet the following requirements: 

 

  • Excellent written and oral communication skills
  • Excellent organizational skills
  • Initiative and autonomy
  • Ability to meet deadlines
  • Ability to multitask
  • Knowledge of Microsoft software: Word, Excel and PowerPoint
  • Experience in the sector
  • Post-secondary education
  • Investment Representative (IR) license is an asset or obtaining the license within 15 months of hire, which includes:
    • Canadian Securities Course (CSC),
    • Course on the Manual on Standards of Conduct (MSC)
    • Training courses for investment representatives
    • ScotiaMcLeod 30-Day In-House Training Program

 

 

What do you have to gain from it?

 

  • A dynamic and flexible working environment.
  • The ability to build long-term relationships with clients by providing exceptional advice and service.
  • The ability to deliver an excellent customer experience.
  • A corporate culture that emphasizes diversity, respect and inclusion.

 

 

“In accordance with a language needs assessment conducted by Scotiabank, the successful candidate must be able to communicate in English and French, as they will be serving an English-speaking clientele.”

 

Location(s): Canada : Quebec : Montreal

ScotiaMcLeod, Assistant Branch Coordinator - Montreal, QC

Scotiabank
Montréal - 8.93km
  Administrative Jobs Full-time
The Assistant Branch Coordinator is responsible for supporting the branch management team in achieving excellent results through efficient operations and administration. They may a...
Learn More
Mar 28th, 2025 at 16:34

Customer Experience Agent - Montreal Full-time Job

Molson CoorsBeverageCompany

Customer Service   Montréal
Job Details

Our Montreal team is currently seeking  Customer Experience Agents to support operations. Customer Experience Agents play an important role in taking customer orders (by phone) as well as in selling and promoting our products.  

 

Job characteristics: 

  • Day job 
  • Work Monday to Friday 
  • 40-hour work week from 7:30 a.m. to 4:30 p.m.
  • Salary of $48,923.75 per year with the possibility of variable compensation of 15%

 

Responsibilities : 

  • Seize all sales opportunities in your territory and with your customers; 
  • Sell the various promotional plans and promote new products according to the company's strategies and established objectives; 
  • Ensure adequate distribution of products, by brand and packaging, to all licensees, in accordance with established objectives; 
  • Take and manage customer inventories, bringing them to an ideal level, taking into account sales opportunities that arise; 
  • Communicate regularly with sales representatives, the distribution team and the territory credit officer in order to manage operational issues and delight the customer; 
  • Prepare for each call by taking into account the sales plans currently in place and considering the profile of your customers; 
  • Provide the necessary support to your work colleagues according to the need and workload. 

 

Qualifications: 

  • You have a secondary school diploma (DES); 
  • You are bilingual (French and English); 
  • You are proficient in the Microsoft Office suite – particularly Excel; 
  • You have 1 to 3 years of experience in sales or customer service; 
  • You are available to work a daytime schedule from Monday to Friday; 
  • You are good at communications and interpersonal relationships; 
  • You are results-oriented and demonstrate perseverance and adaptability; 
  • You are a good listener and able to provide creative solutions to meet customer needs; 
  • You have good judgment and are able to adapt to changing circumstances in a dynamic environment; 
  • You have good problem-solving skills and know how to use creativity; 
  • You demonstrate the Molson Coors success factors: Achieving results, being an agent of change, acting as a leader, delighting consumers and customers, challenging the status quo as well as contributing to teamwork and building relationships. 

 

Job Perks You Should Know: 

  • Flexible work programs that promote work-life balance, including a 3-day hybrid work model in the office 

  • We care about our people and our planet and have challenged ourselves with ambitious goals surrounding our core priorities. 

  • We care about our communities and do our part to make meaningful contributions – from charitable donations to taking to the streets together to build parks, giving back is part of our culture and who we are. 

  • Participation in a variety of employee resource groups, which can offer volunteer opportunities, leadership experience, and organization-wide networking 

  • Ability to grow and develop your career through our Premier Choice learning opportunities

  • Participation in our Total Rewards program with a competitive base salary, incentive plans, parental leave, health insurance, dental insurance, the option to contribute to an incredible employer-matched pension fund, generous paid time off plans, an engaging wellness program, and an Employee Assistance Program (EAP) with incredible resources 

Customer Experience Agent - Montreal

Molson CoorsBeverageCompany
Montréal - 8.93km
  Customer Service Full-time
Our Montreal team is currently seeking  Customer Experience Agents to support operations. Customer Experience Agents play an important role in taking customer orders (by phone) as...
Learn More
Mar 28th, 2025 at 15:52

Administrative Assistant, Wood Gundy-Bilingual Full-time Job

CIBC

Administrative Jobs   Montréal
Job Details

CIBC’s Wood Gundy team  is the full-service brokerage division of CIBC serving our high net worth clientele. As an Administrative Assistant you will be responsible for providing administrative support to the Investment Advisor team in our Wood Gundy brokerage. You’ll work closely with the team of Advisors as they plan and manage client investments. You’ll play a key part in supporting and servicing high net worth client accounts. You’ll provide ongoing support to a team that goes above and beyond for their clients.  This position is a great opportunity to learn the investment business in a professional, dynamic work environment with one of Canada's leading Brokerage.

 

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

 

How you'll succeed

  • Administrative Support - Maintain compliance standards in client dealings/client files. Conduct administrative activities and engage in administrative processes associated with supporting the IA(s) and teams. Engage in all marketing and business development activities and assist in the development of investment plans and written proposals for prospects and clients. As determined by the IA, assist in processes to direct assets into suitable financial products based on the client’s risk reward tolerances and demographic profile.

  • Client Engagement - Connect on a personal level to make every interaction meaningful. Enhance relationships by collaborating with your team and providing administrative support to ensure client needs are met. Respond to requests by answering questions and providing an exceptional experience.

  • Relationship Building - Heighten CIBC brand awareness in your community by attending local events and participating in marketing and outreach activities. Grow your network to create lasting connections that will generate future opportunities. Work closely with your team to connect clients with the right opportunities.

  • Organizational Skills - Support Investment Advisors by providing timely responses to client requests and maintaining compliance standards in all files. Enable team success by improving team productivity, proactively uncovering business opportunities, and helping to direct assets into the right financial products.

 

Who you are

  • You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

  • You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.

  • You understand that success is in the details. Your critical thinking skills help to inform your decision making.

  • You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partner. You build trust through respect and authenticity.

  • Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

  • You're fluent in French and English to support business operations outside of Quebec, Canada.

 

What CIBC Offers

 

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

  • We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

  • We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

 

*Subject to plan and program terms and conditions

 

What you need to know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

  • We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

 

 

 

 

 

Job Location

QC-Montréal, 600 De Maisonneuve W Blvd, Suite 3050

 

Employment Type

Regular

 

Weekly Hours

37.5

 

Skills

Accountability, Activity Coordination, Interpersonal Communication, Multitasking, Office Administration, Organizational Efficiency, Personal Initiative

Administrative Assistant, Wood Gundy-Bilingual

CIBC
Montréal - 8.93km
  Administrative Jobs Full-time
CIBC’s Wood Gundy team  is the full-service brokerage division of CIBC serving our high net worth clientele. As an Administrative Assistant you will be responsible for providing ad...
Learn More
Mar 27th, 2025 at 23:06

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