3373 Jobs Found

Future Opportunities - Dock Worker Full-time Job

Day & Ross Inc.

General Category   Woodstock
Job Details

Future Opportunities for Dock Worker
Full-time/Part-time
Woodstock, ON

At Day & Ross we offer:

  • A competitive starting wage
  • Benefits & extended health care, including medical and dental
  • A company matched pension plan

As a Dock Worker, you will be a valued member of the team by ensuring that customer requirements are being met, with a focus on protecting freight from damage. As well, you will be responsible for ensuring proper handling of inbound and outbound freight, while maintaining a safe and clean work environment.

How You’ll Help:

  • Move and handle large and cumbersome freight in a dock environment
  • Operate a forklift in congested areas
  • Ensure compliance with TDG, WHMIS, company policies and/or procedures, and customer specific requirements
  • Cleaning facility – indoors/outdoors
  • Utilize proper handling techniques to ensure customer’s freight is protected from damage
  • Ensure all inbound and outbound freight is accurately and efficiently received and shipped in accordance with company procedures.
  • Organize and direct inbound and outbound freight to city and linehaul trailers
  • Other duties as required

Your Skills & Experience:

  • High school diploma of GED
  • Previous transportation or dock experience is preferred
  • Willingness and ability to lift up to 75 lbs
  • Self-motivated and possess a safety-first mindset
  • Work collaboratively in a team environment
  • Work efficiently with little to no supervision

The working environment will include physical labour (bending, crouching, etc.), loud machinery, and

operating a Forklift in a congested area.

 

Please note that the successful candidate will be asked to provide reference and criminal background checks prior to employment. 

Future Opportunities - Dock Worker

Day & Ross Inc.
Woodstock - 102.29km
  General Category Full-time
Future Opportunities for Dock Worker Full-time/Part-time Woodstock, ON At Day & Ross we offer: A competitive starting wage Benefits & extended health care, including medica...
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Feb 24th, 2024 at 07:28

P&D Supervisor Full-time Job

Day & Ross Inc.

Management   Woodstock
Job Details

The P&D Supervisor will be will be responsible for all scheduling of the day to day operations of the Pick & Delivery operation while maintaining a high level of service to our customers. 

How You’ll Help

  • Ensure that all deliveries and pick ups are completed on time.  Also monitor and control equipment maintenance, ensuring vehicles are maintained and meet legal requirements to operate.
  • Ensure that brokers/drivers keep the equipment in a neat and tidy manner, adhering to Company policy.
  • Monitor brokers/drivers hours, ensuring they are within legal limits.
  • Responsible for applying discipline where necessary, verbal and written.
  • Plan routes for deliveries and pick ups, ensuring adequate equipment/staff are available.
  • Lead/influence/persuade cross-functional teams to ensure excellence in the execution of the P&D Operation. 
  • Utilizing LEAN tools demonstrate leadership through your active participation in developing strong relationships with team members.
  • Communicate P&D information to key stakeholders within General Freight which is essential to achieving the targeted outcomes.
  • Actively engage in process improvement to further develop our P&D system.
  • Provide training to support individual roles, and to expand skills which move employee engagement in the growth of the business.
  • Provide mentoring and guidance to subordinates and other employees. Establishes individual objectives, conducts performance appraisal reviews, recommends salary action, and implements succession planning. Oversees and manages professional development to support leadership development program.
  • Utilize superior communications skills to motivate staff and develop effective peers, managers and clients.
  • Open availability and flexibility to work evening, weekends, and holidays

Your Skills & Experience: 

  • University degree in Business or an equivalent combination of work and educational experience. 
  • 2 years leadership/supervisor experience
  • Minimum of 5 years of experience working within the transportation industry, ideally within a P&D environment. 
  • Strong interpersonal skills working with diverse set of stakeholders
  • Strong problem solving skills are a must. Excellent written and oral communication and presentation skills are required. 
  • Accustomed to an extremely fast-paced environment 
  • Knowledge of Ontario region
  • Experience in Truck mate

P&D Supervisor

Day & Ross Inc.
Woodstock - 102.29km
  Management Full-time
The P&D Supervisor will be will be responsible for all scheduling of the day to day operations of the Pick & Delivery operation while maintaining a high level of service to...
Learn More
Feb 14th, 2024 at 14:44

Truck Technician Full-time Job

Day & Ross Inc.

Maintenance & Repair   Woodstock
Job Details

Responsible for preventative maintenance, pre-inspection maintenance, diagnostics and repairs on the company’s fleet of trucks in accordance with the applicable level of training and apprenticeship.

How You’ll Help

  • Responsible for the maintenance and repair of trucks according to work orders and in keeping with level of training/apprenticeship (see below)
  • Maintaining safe shop environment (may include snow removal from the roof, de-icing, washing vehicles, sweeping, etc. 
  • Journeyperson Technicians independently repair and maintain trucks (see above) and provide general direction, guidance, mentoring and training to Pre-Apprentice and Apprentice Technicians.     
  • Maintenance and repair of truck bodies, including miscellaneous accessories such as hubcaps, decals, reflective tape, painting, etc. 
  • Documentation of all findings and work done.
  • Lead Journeyperson Technicians provide work direction for all team members and act as escalation point for complex maintenance and repairs.
  • Provide guidance, mentoring and training to Pre-Apprentice and Apprentice Technicians 
  • Work independently to complete diagnostic, service, repair, and maintain trucks.
  • Maintain and repair truck bodies, including miscellaneous accessories such as hubcaps, decals, reflective tape, painting, etc. 
  • Document and update Service Supervisor/Service Manager on completion time changes, all findings, work done and potential future service requirements.
  • Other duties as may be required.

Your Skills & Experience: 

  • Post-secondary training in truck repair and/or completion of truck technician certificate course
  • Preference given to applicants with Red Seal journeyperson certification
  • Additional training in tire repairs and/or refrigeration will be considered an asset 
  • CVIP, an asset
  • Candidates enrolled in trailer repair apprenticeship may also be considered.
  • Valid Class 1 license also considered an asset
  • Previous work experience in an industrial environment, preferably in the transportation industry.
  • Previous experience and qualification to perform Safety inspections is required in this position. 
  • Physically fit and able to lift, move, reach, bend, walk, stand, grasp, balance, climb, kneel and crouch for extended period of time
  • Ability to work in tight spaces
  • Strong knowledge of transportation industry’s rules and regulations regarding transport trucks, trailers, and components
  • Knowledge of and ability to use safe work practices, including safe lifting and bending, working in tight spaces, etc.     
  • Troubleshooting and problem solving abilities
  • Strong attention to detail
  • Ability to work both independently and as a team member
  • Good communication skills – verbal and written
  • Intermediate computer skills required for fleet maintenance software.

Truck Technician

Day & Ross Inc.
Woodstock - 102.29km
  Maintenance & Repair Full-time
Responsible for preventative maintenance, pre-inspection maintenance, diagnostics and repairs on the company’s fleet of trucks in accordance with the applicable level of training a...
Learn More
Feb 14th, 2024 at 14:42

Dock Supervisor Full-time Job

Day & Ross Inc.

Management   Woodstock
Job Details

As a Dock Supervisor you will be responsible for the supervision of overall dock operations, including day-to-day processes and procedures, to ensure safety and optimal dock performance. 

How You’ll Help: 

  • Provide daily guidance and motivation to Dock Workers (employees and agency workers) to ensure achievement of operational objectives for the terminal. 
  • Escalates issues of individual poor performance, inappropriate behavior, absenteeism, etc. to the Operations Manager.  
  • Communicates monthly performance stats to the team to help measure, develop and improve operational performance. 
  • Maintain policies and procedures and ensure compliance with federal and provincial transportation, safety, and employment legislation. 
  • Ensure all incidents (personal injuries, transportation collisions, spills, near misses, etc.) are promptly reported, documented, an investigation is initiated and corrective/preventative measures are implemented. 
  • Hold effective, weekly toolbox meetings and ensure safety issues are addressed. 
  • Works with the team and others, internal and external to the terminal, to resolve roadblocks to achievement of daily operational objectives. 
  • Ensure the AM schedule for the terminal is followed.  
  • Works with the Operations Manager to track monthly performance stats for the dock  
  • Supervise a group of Dock Workers, both employee and contractor/agency, directly and indirectly through Lead Hands. 
  • Other duties related to dock operations as may be required. 

Your Skills and Experience: 

  • Post-secondary education, preferably in operations, logistics, or business 
  • An equivalent combination of education and experience may be considered 
  • Minimum of five years' experience in the transportation industry or warehousing industry, preferably dock operations 
  • Previous leadership experience and/or experience in the transportation industry are strong assets 
  • Strong leadership skills specifically the ability to motivate and drive engagement to achieve objectives, facilitate conflict resolution, and to provide training 
  • Advanced communication skills, particularly verbal 
  • Computer skills, including the use of MS Word, Excel & Outlook, and web-based programs as well as RF scanners.  Experience using AS400, a strong asset 
  • Strong interpersonal skills including customer focus 
  • Results driven 
  • Appropriate sense of urgency 
  • Strong sense of safety; training and experience in similar safety sense environments a strong asset 
  • Knowledge of industry-related equipment, including forklifts, lift jacks, trailers, etc. a strong asset 
  • English, other languages an asset. 


If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.

Dock Supervisor

Day & Ross Inc.
Woodstock - 102.29km
  Management Full-time
As a Dock Supervisor you will be responsible for the supervision of overall dock operations, including day-to-day processes and procedures, to ensure safety and optimal dock perfor...
Learn More
Feb 12th, 2024 at 12:50

Small Business Advisor Full-time Job

Scotiabank

Financial Services   Woodstock
Job Details

What you’ll be doing…

 

Our Advisors are customer-centric and able to connect with people in a relatable way.  As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

 

  • Manage an assigned portfolio of high value and/or complex small business owner relationships to achieve retention and other negotiated goals while meeting Scotiabank’s Service Standard
  • Creating a strong presence within the local business community by developing relationships with various Centres of Influence
  • Proactively engage with new and existing clients to build strong, ongoing relationships and provide comprehensive advice, enabling them to build successful businesses
  • Partner with fellow advisors to create a customer centric environment


What you have…

 

  • You possess a results oriented attitude and have sound knowledge of the small business market including the features and benefits of small business products and services, including; an understanding of financial statements,  applicable risk management policies and legal and security documentation for small business products
  • You demonstrate excellent business development techniques and are conversant with small business legal structures and life cycles, competitor offerings and alternate sources of financing
  • You have good organizational skills and are flexible to adapt to a constantly changing environment
  • You are a strong relationship builder and communicator; and enjoy meeting people and are proficient at collaborating with others
  • You have an education in a business related discipline or equivalent work experience as a small business owner
  • Valid driver’s license and access to a reliable vehicle


What we’re offering…

 

  • The opportunity to join a forward-thinking company with the ability to collaborate with other business lines within the bank
  • A rewarding career path with diverse opportunities for professional development
  • A competitive compensation and benefits package
  • Internal training to support your growth and enhance your skills
  • An organization committed to making a difference in our communities– for you and our customers

Small Business Advisor

Scotiabank
Woodstock - 102.29km
  Financial Services Full-time
What you’ll be doing…   Our Advisors are customer-centric and able to connect with people in a relatable way.  As an essential member of the Canadian Banking Branch network, the fo...
Learn More
Jan 19th, 2024 at 08:43

Trailer mechanic Full-time Job

Day & Ross Inc.

Maintenance & Repair   Woodstock
Job Details

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates needs Secondary (high) school graduation certificate.
Experience: Candidates don't need experience but it's an asset
Work settings : 

  • In shop
  • Willing to relocate

Responsibilities

Tasks

  • Adjust, repair or replace parts and components of commercial transport truck systems
  • Inspect and test mechanical units to locate faults and malfunctions
  • Inspect motor in operation, road test motor vehicles and test automotive systems and components
  • Adjust, repair or replace parts and components of automotive systems
  • Adjust, repair or replace parts and components of truck-trailer systems
  • Repair or replace mechanical units or components
  • Complete reports to record problems and work performed
  • Review work orders and discuss work with supervisor

Credentials

Apprenticeship training

  • Pre-apprenticeship training
  • Level one apprenticeship training
  • Level two apprenticeship training
  • Level three apprenticeship training
  • Level four apprenticeship training
  • Level five apprenticeship training

Additional information

Security and safety

  • Criminal record check

Work conditions and physical capabilities

  • Attention to detail
  • Manual dexterity

Personal suitability

  • Reliability
  • Team player

Benefits

Health benefits

  • Dental plan
  • Disability benefits
  • Health care plan
  • Vision care benefits

Long term benefits

  • Group insurance benefits
  • Life insurance
  • Maternity and parental benefits
  • Other benefits
  • Pension plan
  • Registered Retirement Savings Plan (RRSP)

Other benefits

  • Free parking available
  • Learning/training paid by employer
  • Parking available

 

This job posting includes screening questions. Please answer the following questions when applying:

 

  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?
  • Do you currently reside in proximity to the advertised location?
  • What is the highest level of study you have completed?

Trailer mechanic

Day & Ross Inc.
Woodstock - 102.29km
  Maintenance & Repair Full-time
  25  -  44
Requirements: Languages: Candidates must have knowledge of the English Language Education: Candidates needs Secondary (high) school graduation certificate. Experience: Candidates d...
Learn More
Jan 12th, 2024 at 13:03

Specialized attendant, sanitation Full-time Job

Saputo Diary

General Category   St. Catharines
Job Details

At Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world . As a top 10 global dairy processor, we value contributions that matter and strive to foster an inclusive, growth-driven work environment. Ready to bring your best?

 

 

How you will make contributions that matter...

 

 

You are best suited for the role if you…

 

 

We support and care for our employees by providing them with…

 

Specialized attendant, sanitation

Saputo Diary
St. Catharines - 108.44km
  General Category Full-time
At Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world . As a top 10 global dairy processor, we...
Learn More
Apr 28th, 2025 at 15:51

CLIENT SUPPORT COORDINATOR Full-time Job

BDC

Customer Service   St. Catharines
Job Details

As a, Client Support Coordinator you deliver outstanding customer service to BDC clients by meeting their individual needs. You are particularly responsible for performing office activities efficiently, and you demonstrate team spirit and collaboration by providing administrative support to the members of your team. If you are looking for an organization that invests in your talent, this is your opportunity to join our committed and diverse team.

 

The incumbent is responsible for providing high-quality client service to the BDC Financing team in resolving core issues, all relevant related documents, obtaining the necessary signatures and following up with clients. She or he also performs various administrative tasks and provides support to the team in the area.

 

CHALLENGES TO BE MET

  • Provide excellent client service to BDC clients in resolving basic client questions and inform senior levels of complex cases

  • Respond promptly, accurately, and professionally to existing and potential clients by ensuring compliance with policies, procedures, and practices

  • Prepare letters to clients and professionals according to the specific process (e.g., letter of intent, letter of offer and mandates to professionals), and/or prepare proposals/contracts for clients ensuring that the information is accurate and entered in our system, that all necessary documents are prepared, that the required conditions and forms are met, signatures are obtained, and follow-up is done

  • Proactively participate in the branch's marketing efforts by organizing events, campaigns, and activities, preparing marketing communications, and providing on-site logistical support

  • Work in a team environment with other support functions and deliver on completing all administrative tasks that are assigned to the queue system

  • Support account managers to help them reach business development targets

  • Managing stationery orders, organizing catering services, and ensuring the smooth operation of the business center. Welcoming suppliers and technicians, as well as going to the post office.

 

WHAT WE ARE LOOKING FOR

  • Bachelor degree in Business Administration, College diploma in accounting o

  • Between 1 to 3 years experience in a similar role

  • The ability to analyze and interpret financial statements is considered an asset

  • Client service orientation and demonstrated ability to demonstrate initiative in listening, identifying sales opportunities and resolving issues

  • Strong organizational skills and ability to prioritize and deal with various situations at all times

  • Ability to work independently and meet tight deadlines

  • Teamwork, creativity, flexibility, collaborative spirit and desire to work as part of a team

  • Working knowledge of MS Office (Word, Excel, Outlook )

  • Excellent writing and speaking skills in French and English.

CLIENT SUPPORT COORDINATOR

BDC
St. Catharines - 108.44km
  Customer Service Full-time
As a, Client Support Coordinator you deliver outstanding customer service to BDC clients by meeting their individual needs. You are particularly responsible for performing office a...
Learn More
Apr 7th, 2025 at 16:44

Fraud & Dispute Customer Service Representative (Bilingual)- H Full-time Job

Canadian Tire Corporation, Limited

Customer Service   St. Catharines
Job Details

Ask yourself...
Do you feel you like you could be an ambassador of Customer Satisfaction and the Canadian Tire Brand?

Are you effective in managing sensitive customer interactions?

Do you possess excellent investigative skills?
Can you efficiently multi-task across various systems?
Do you enjoying working as a team?
 
As a Brand Loyalty Representative you would...  
· Be passionate about our customers and the service we provide, delivering outstanding World Class Customer Experiences
· Promote customer advocacy and support the Canadian Tire Brand
· Demonstrate a strong handle on our communication model
· Problem solve to find creative solutions
· Demonstrate strong investigative skills, with the ability to focus on complex information to support a customer’s dispute
· Professionally handle interactions with composure and diplomacy striving for a positive outcomes in disputes, high value retention and activations
· Demonstrate excellent verbal and written communication skills in support of customer calls and dispute initiations


Experience an asset in:  

Customer Service Experience

Call Centre Experience
Fraud and Dispute knowledge

Must be bilingual in English and French

 

About Us

 

At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.

Fraud & Dispute Customer Service Representative (Bilingual)- H

Canadian Tire Corporation, Limited
St. Catharines - 108.44km
  Customer Service Full-time
Ask yourself... Do you feel you like you could be an ambassador of Customer Satisfaction and the Canadian Tire Brand? Are you effective in managing sensitive customer interactions?...
Learn More
Jan 24th, 2025 at 12:48

Kitchen helper Full-time Job

The Curry Pot

Tourism & Restaurants   St. Catharines
Job Details

Overview

Languages

English

Education

  • Secondary (high) school graduation certificate

Experience

1 to less than 7 months

On site

 Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

  • Bring clean dishes, flatware and other items to serving areas and set tables
  • Clean and sanitize items such as dishwasher mats, carts and waste disposal units
  • Load buspans and trays
  • Operate dishwashers to wash dishes, glassware and flatware
  • Place dishes in storage area
  • Replenish condiments and other supplies at tables and serving areas
  • Sanitize and wash dishes and other items by hand
  • Keep records of the quantities of food used
  • Package take-out food
  • Portion and wrap foods
  • Prepare, heat and finish simple food items
  • Stock refrigerators and salad bars
  • Use manual and electrical appliances to clean, peel, slice and trim foodstuffs
  • Clean and sanitize kitchen including work surfaces, cupboards, storage areas, appliances and equipment
  • Handle and store cleaning products
  • Receive, unpack and store supplies in refrigerators, freezers, cupboards and other storage areas
  • Remove kitchen garbage and trash
  • Sharpen kitchen knives
  • Sweep, mop, wash and polish floors
  • Wash, peel and cut vegetables and fruit

Additional information

Security and safety

  • Criminal record check

Work conditions and physical capabilities

  • Fast-paced environment
  • Handling heavy loads
  • Overtime required
  • Physically demanding
  • Repetitive tasks
  • Standing for extended periods
  • Work under pressure
  • Attention to detail

Personal suitability

  • Client focus
  • Efficient interpersonal skills
  • Reliability
  • Team player
  • Ability to multitask
  • Initiative
  • Dependability
  • Positive attitude

 

Unit B3-333 Ontario St St. CatharinesON L2R 5L3

How to apply

By email

[email protected]

How-to-apply instructions

Here is what you must include in your application:

 

  • Cover letter

Kitchen helper

The Curry Pot
St. Catharines - 108.44km
  Tourism & Restaurants Full-time
  17.20
Overview Languages English Education Secondary (high) school graduation certificate Experience 1 to less than 7 months On site  Work must be completed at the physical location. The...
Learn More
Jan 9th, 2025 at 15:21

Electromechanic Full-time Job

Saputo Diary

Maintenance & Repair   St. Catharines
Job Details

Saputo offers a positive, clean environment that is conducive to your professional development! The incumbent will be responsible for carrying out various maintenance and servicing work on the equipment of the various production and bottling lines, the building and the plant services. The status of the position is temporary with a contract lasting 12 months.

 

Available schedule:

Daytime Monday to Friday 8 a.m. to 4:30 p.m. and 1 weekend out of 6 at night.

 

Salary:  We offer a starting salary of $36.15/h (evaluated based on experience) with evening (+$1.25/h) and night (+$1.75/h) premiums upon hiring. 

 

We support and care for our employees and their families by offering: 

  • Vacation upon hiring;  
  • Generous and comprehensive group insurance;  
  • Group pension plan with employer contribution;  
  • Telemedicine and assistance program for employees and their families;  
  • Share capital with employer contribution;  
  • Generous allowance for parental leave; 
  • Paid leave; sickness, mobile and volunteer leave; 
  • Possibility to contribute to group RRSPs and TFSAs  
  • Activities organized for employees and their families; 
  • Special discounts on our products; 


Contributing in this role means:

  • Carry out the installation, maintenance and mechanical, electrical, pneumatic and hydraulic repair of equipment in the various automated production and packaging lines;
  • Perform inspection and preventive maintenance of equipment;
  • Troubleshoot and repair equipment when it breaks down to ensure production targets are met;
  • When assigned to certain sectors, carry out surveillance rounds of fixed machine equipment;
  • Carry out work according to established priorities, availability of equipment and materials required;
  • Facilitate compliance with deadlines and efficiency in the production and packaging of dairy products;
  • Communicate the progress of work and projects to the people concerned;
  • Provide training to plant employees as needed;
  • Working with external companies to carry out projects;
  • Carry out electrical installations;
  • Perform fault analyses and suggest measures to improve process efficiency;
  • Ensure that planned work is carried out on schedule.

The qualifications sought are:

  • 3 to 5 years of experience in a similar position;
  • Post-secondary education in a related field (electromechanics, industrial mechanics, automation, etc.);
  • Possess the MMF class 3A competency certification (an asset), otherwise be prepared to complete the process of obtaining the certification (paid by Saputo);
  • Have an electrical certificate (license C or CRCA certificate) (an asset);
  • Training and experience with PLC (an asset);
  • Master common IT tools (MS Office suite);
  • Experience with maintenance management software (an asset);
  • Excellent problem-solving skills and analytical mind;
  • Ability to work with minimal supervision;
  • Initiative, proactivity and excellent work organization skills;
  • Be available to work shifts, holidays and weekends (casual).

 

We are committed to the principle of employment equity. Saputo supports diversity at the heart of its operations and invites candidates from all backgrounds to be part of the family.

Electromechanic

Saputo Diary
St. Catharines - 108.44km
  Maintenance & Repair Full-time
Saputo offers a positive, clean environment that is conducive to your professional development! The incumbent will be responsible for carrying out various maintenance and servicing...
Learn More
Jan 9th, 2025 at 14:23

Representative, Customer Care Part-time Job

Enbridge Inc.

Customer Service   St. Catharines
Job Details

Who we are:

Enbridge Gas Inc. is a Customer Centric organization, and the Customer Care team is at the heart of it. Our organizational culture is driven by the needs of our customers. We strive to continuously focus on improving processes and simplify the customer experience. We are looking to grow our adaptive workforce, engaged by an exceptional employee experience.

 

As a Representative in Customer Care at Enbridge, customer centricity will be your focus as you handle interactions from customers on a number of topics ranging from utility service, billing and invoices to move and transfer requests.

 

Note: You must be available to work during the core hours of 10am-3pm and/or 4pm to 8pm each day. A 4-hour shift will be scheduled during these hours and must be available to work full time hours 8am-4:30pm during training.

 

What You Will Do:

  • Responsible for the maintenance of mass market billing accounts including call handling of general customer requests/needs, billing inquiries, collections, moves and the investigation of billing exceptions/disputes. Inquiries may range from routine and straightforward tasks to more complex issues.

  • Representative will operate according to performance standards and expectations to ensure customer service quality, effectiveness, and efficiency.

  • The incumbent is required to be flexible and adaptable to complete any and all tasks and activities associated with their skill set(s), i.e., inbound/outbound calls, correspondence and billing adjustments.

  • Accurate completion of all processes, procedures, and follow-up for the type of customer account being worked.

  • Respond to all customers’ communications (i.e., letters, mail, faxes, emails, chat, inter-department inquiries).

  • Achieve customer satisfaction, quality, and productivity levels in accordance with operational targets.

  • Complete other tasks and activities as business needs dictate.

 

Who You Are:

  • Secondary school education or equivalent.

  • Minimum 3 years of clerical and customer contact experience required.

  • Proven verbal and written communication skills.

  • Ability to exercise good judgment with minimal supervision.

  • Knowledge of Customer Information Systems is an asset, including SAP and Kubra.

  • Excellent analytical skills, decision making ability, negotiations and problem-solving skills.

  • Ability to multitask effectively, complete a variety of tasks concurrently, and work under pressure.

  • Excellent interpersonal skills and ability to function within a team.

  • Ability to plan and use time effectively.

  • Flexibility with respect to shifts.

 

Preferred:

  • Mass market billing experience is an asset.

  • Experience in a call center environment preferred.

  • Bilingualism is an asset.

 

#LI-Hybrid

Representative, Customer Care

Enbridge Inc.
St. Catharines - 108.44km
  Customer Service Part-time
Who we are: Enbridge Gas Inc. is a Customer Centric organization, and the Customer Care team is at the heart of it. Our organizational culture is driven by the needs of our custome...
Learn More
Jan 7th, 2025 at 16:57

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