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As a Branch Administrator you will be responsible for contributing to the overall success of the branch by ensuring a high level of client service achieved by effective operations and administrative efficiencies. 
  
IS THIS ROLE RIGHT FOR YOU
In the role you will:

• Foster and develop a strong and positive team environment, driving employee empowerment, innovation and a high degree of engagement
• Effectively manage all administrative areas of branch operations
• Oversee the hiring, training, scheduling, supervision, and performance management of all support staff in the branch.
• Oversee all transactional banking functions
• Consistently demonstrate high levels of internal and external client service,
• Adhere to compliance and audit requirements and maintenance of branch profitability.

DO YOU HAVE THE SKILLS
We would love to work with you if you have:

• Experience in the securities industry
• Experience managing a large team
• Already duly registered as a Registered Representative (RR) with CIRO
• Successful completion of Wealth Management Essentials (WME)
• Excellent verbal and written communication skills 
• Meticulous attention to detail and excellent time management skills
• Exceptional client service skills

WHATS IN IT FOR YOU

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, curiosity and celebrates success. 
• Learning and Development – free access to Scotia Academy to upskill and develop your skills

Location(s):  Canada : Ontario : Toronto 

02/19/2025

Address:

57-59 Provost Dr Unit B Bldg E

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Identifies customer needs and initiates referrals to BMO colleagues.
• Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
• Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
• Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes standardized tasks under supervision.
• Performs initial problem solving within given rules/limits & escalates when required.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
• High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
• Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
• Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
• Projects a professional presence.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• A focus on delivering a personal experience to customers.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic knowledge learned on the job.
• Verbal & written communication skills - Basic (in business environment).
• Organization skills - Basic (in business environment).
• Collaboration & team skills - Basic (in business environment).

$33,850.00 - $44,000.00

02/22/2025

Address:

2450 Sheppard Ave E, Unit 119

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Takes a lead in proactively engaging with existing customers and prospects by providing needs-based assessments to grow loyalty and identify immediate / future opportunities.
• Engages customers to complete needs assessments that identify financial solutions and preferred banking channels while recommending tailored solutions addressing both sales and service needs (e.g. everyday banking, retail investments, lending solutions, home financing (including business-for-self applications)), and small business solutions).
• Offers clients advice and guidance on available digital and self-serve options with the goal of making banking easy, simple, and fast.
• Supports customer transactions needs based on customer traffic.
• Engages customers to grow BMO’s business by reaching out, generating appointments, and building new relationships within the community.
• Addresses questions and resolves issues raised through consumer credit audits and quality checks to ensure accurate data entry and lending application recommendations in compliance with legal and regulatory requirements and lending policies and processes.
• Applies the risk management framework to the portfolio to protect the Bank's assets and maintain the quality of the lending portfolio in compliance with requirements for the lending process and established yield, quality, diversification, and risk guidelines.
• Makes credit recommendations for personal lending transactions, including home financing, in accordance with sound credit granting principles and with the Bank’s policies and procedures.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall customer experience.
• Contributes to business results and the overall experience delivered.
• May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Escalates complex or unresolved customer situations to managers as required.
• Completes complex & diverse tasks within given rules/limits and may include  handling escalations from other employees.
• Analyzes issues and determines next steps.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
• Registration to sell investment products completed - as appropriate for the jurisdiction.
• Appropriate lending qualifications and designations.
• Working knowledge of personal and small business customer needs and solutions.
• Working knowledge of retail investments and lending products.
• Experience in financial services is an asset.
• Confident and experienced in the use of social media, tablets, Smart phones, online tools, and applications.
• Experience in a consultative customer service or sales role, with a drive to deliver a personal customer experience.
• Passionate commitment to helping our customers.
• Drive to deliver a personal customer experience.
• A focus on results and the ability to thrive in a consultative sales and team-based environment.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Specialized knowledge.
• Verbal & written communication skills - Good.
• Organization skills - Good.
• Collaboration & team skills - Good.
• Analytical and problem solving skills - Good.

$37,500.00 - $69,500.00

02/19/2025

Address:

3835 Bloor StW/5230 Dundas StW

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Identifies customer needs and initiates referrals to BMO colleagues.
• Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
• Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
• Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes standardized tasks under supervision.
• Performs initial problem solving within given rules/limits & escalates when required.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
• High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
• Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
• Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
• Projects a professional presence.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• A focus on delivering a personal experience to customers.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic knowledge learned on the job.
• Verbal & written communication skills - Basic (in business environment).
• Organization skills - Basic (in business environment).
• Collaboration & team skills - Basic (in business environment).

$33,850.00 - $44,000.00

We are seeking a Software Developer to join our team and contribute to the development of scalable software solutions using Java, Spring, and front-end technologies. As a junior developer, you will have the opportunity to work on exciting projects, collaborate with experienced team members, and grow your skills in a dynamic and supportive environment.

Is this role right for you? In this role, you will:

• Design, develop, and test software applications using Java, Spring, and front-end technologies such as React, Node, or Angular

• Collaborate with senior developers to identify and prioritize project requirements and deliver high-quality solutions

• Develop and maintain databases using SQL and NoSQL technologies, ensuring data integrity and security

• Participate in code reviews and contribute to the improvement of the codebase

• Assist in the development and maintenance of CI/CD pipelines using tools such as Jenkins, GitLab, or CircleCI.

• Troubleshoot and resolve technical issues, and provide support for existing applications

• Collaborate with SMEs to understand Retail Banking and Mortgage trends.

• Triage and resolve production incidents, perform root cause analysis, and implement permanent fixes to restore services and prevent recurrence.

• Remain current with emerging trends and industry advancements.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
 

• 1 year of work experience or internship experience in software development using Java, Spring, and exposure to front end tech stack (React/Angular/Node JS)

• Familiarity with cloud platforms such as AWS/Azure/Google Cloud.

• Knowledge of Agile development methodologies and experience with version control systems such as Git

• Experience with CI/CD tools such as Jenkins, GitLab, or CircleCI, and familiarity with containerization using Docker.

• Understanding of database concepts and experience with SQL and NoSQL databases such as MySQL, MongoDB, or Cassandra

• Familiarity with testing frameworks such as JUnit, TestNG, and experience with debugging tools such as Eclipse, IntelliJ, or Visual Studio Code.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 

• Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.

• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Work arrangements: Hybrid

#LI-Hybrid

What you’ll do

• Develop an evolving knowledge of all supported applications, their interfaces, and technical environment

• Accountable for enabling successful business outcomes across the loyalty solution stack with a special focus on designing and helping partner groups build production capabilities and reduce technical debt/risks

• Provide hands-on support spanning across requirement analysis, solution design, build, test and implementing solutions

• Maintain strong relationships with peers and other internal and external stakeholders across IT and Business Teams

• Work with other team members to provide 2nd level incident support during business hours

• Provide guidance and SME direction as to the best course of action to restore production during major incidents

• Oversee the development and implementation of root cause fixes to prevent recurring problems

• Provide guidance to the business regarding design, testing and implementation

• Build, edit, and maintain the team backlog and board

• Works as a liaison of between Product Owner and development team

• Help Product Owner prioritizing backlog items on the basis of user value, time, and other team dependencies determined

• Help Product Owner managing the backlog to keep it up to date and ready for future iteration

• Participate in requirement gathering and create user stories with the guidance from Product Owner

• Participate in test case review and proof of testing and regression testing process

• Understand the scope of the upcoming Epics and User Stories

• Help identify functional and non-functional requirement working with different stakeholders

What you bring

Domain Expertise

• Requires Bachelor Science or Arts in a Computer Science, Engineering, Business or related discipline and 5+ years of experience in a related field.

• Strong practical experience with business analysis practices such as Data Analysis and Requirements Gathering.

• Strong knowledge and experience of Agile/Scrum and Product Ownership and DevOps practices (high level).

• Understanding of SAFe methodology.

• Strong practical experience with various development methodologies.

Individual Skills

• You are a self-motivated, agile, and innovative team member who can manage in an environment of change and ambiguity.

• Strong communication skills with ability to present complex messages and trade-offs and tell a compelling story.

• Strong problem solver with ability to resolve blockers and maintain progress on the solution.

• Strong modelling skills to depict outcomes in a variety of ways – analysis and critical thinking.

• Strong facilitation and interpersonal skills - ability to collaborate, negotiate, conflict-manage.

• Ability to multi-task and work on multiple projects at the same time under tight deadlines.

• Ability to navigate ambiguity, overcome confusion, and simplify complex scenarios.

• Ability to carry forward tasks with minimal supervision.

• Ability to organize and plan own work.

• Proficiency in written English and good documentation skills.

• Proficiency with SharePoint, Jira, Confluence, Powerpoint, Lucidcharts.

Nice to Have

• Experience with working in a Cloud environment (Azure, GCP or AWS)

• Experience with microservices architecture and event streaming

• Experience working in Retail Industry

• Specific experience in Agile methodologies such as SAFe

• Experience with Data Lake or Big Data analytics technologies

We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

Reporting to the Data Enablement Manager, the Data Governance Analyst will serve as a liaison between data governance teams and data stewards across departments to ensure consistent application of data governance policies and practices.

• Data Stewardship Liaison, Policy, and Compliance Support:

  • Act as a key Liaison and serve as a central point of contact for all governance-related communications

  • Ensure that policies, initiatives, and best practices are clearly communicated to business units, and other stakeholders and provide input for the development and communication of guidelines to help Data Owners/Stewards effectively manage their domains in alignment with company-wide governance goals

  • Support data stewards in creating and maintaining data dictionaries, glossaries, and metadata management in Canadian Tire's Data Governance tools including our Enterprise Data Catalog (IBM IKC) and ensure data sources are cataloged and are well-maintained with clear definitions and standards in place

  • Support the implementation and maintenance of data quality frameworks, ensuring data meets the required standards for completeness, accuracy, consistency, and timeliness and assist data stewards in managing and ensuring the accuracy, consistency, and security of data within their domains

  • Develop and maintain documentation on data stewardship processes, governance standards, and policies and ensure roles and responsibilities are clearly defined, documented, and aligned with governance objectives

  • Regularly update the Accountability Framework for Data to reflect organizational changes in management structure, business processes, or governance policies

  • Collaborate with business units and IT teams to identify and assign Data Owners/Stewards for new assets, ensuring accountability across the lifecycle

  • Assist with audits and reporting related to data governance and stewardship compliance

• Data Literacy and Training:

  • Coordinate, develop and deliver training programs to ensure employees understand the importance of governance and how to apply it in their day-to-day work

  • Support the creation of training materials, user guides, and documentation to aid users in understanding governance tools, policies, and best practices

  • Promote data literacy across the organization by providing resources that help employees understand data governance principles

• Communication

  • Support the ongoing maintenance of the Data Governance Website that serves as a central hub for all governance-related information

  • Create and organize content including policies, procedures, templates, training materials, and FAQs

  • Track usage of the portal to identify opportunities for improving user experience and content quality

  • Develop strategies for communicating news, activities, tasks related to data & AI governance across the organization

  • Produce newsletters or regular updates highlighting important governance activities and achievements

  • Ensure timely dissemination of information regarding policy changes, upcoming training sessions, or critical updates through various communication channels (e.g., email bulletins, intranet posts)

What you bring:

• 5+ years of experience in data governance, data management, or related fields, with a focus on data quality, policy implementation, and compliance

• Experience with data governance tools, metadata management systems, and data stewardship practices is a plus

• 2+ years of experience in a leadership role managing teams of data stewards or data governance professionals

• Proven experience with data quality frameworks, data governance principles, and metadata management

• Familiarity with data privacy laws (e.g., PIPEDA) and regulatory requirements

• Familiarity with data management and governance tools (e.g., IBM Knowledge Catalog, Informatica, Collibra, Alation, Talend)

• Experience with SQL and data modeling tools is a plus

• Familiarity with cloud-based data platforms

• Ability to develop and deliver training materials and workshops

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or other related disciplines;

• Certifications in data governance (e.g., DAMA, CDMP) or related fields is a plus

Hybrid

We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

• Posting Period: 06-JAN-2025 to 07-MAR-2025

Major Responsibilities:

• Performs various tasks in the installation, operation, maintenance and repair of mechanical equipment, construction and in general building, park and grounds maintenance.
• Assists various Trade workers/Handyworkers 1 and 2 and others in their work and performs general construction, maintenance and repairs such as building repairs, setting up equipment, form and brick work, repair of furniture, equipment, etc.
• Installs, operates, maintains and makes minor repairs to mechanical equipment.
• Drives a vehicle as required to perform primary functions and may operate a forklift, rubber tire loader or overhead hoisting device.
• Performs a variety of work not requiring the service of licensed trade.
• Performs general grounds keeping duties such as grass cutting and snow removal. Performs other related work as assigned.

Key Qualifications:

Your resume must describe your qualifications as they relate to:

1. Considerable experience performing a variety of semi-skilled work.
2. Experience and knowledge of landscaping, building, construction practices and efficient operation and maintenance of associated equipment.
3. Must possess and be able to maintain a valid Province of Ontario Class “G” Driver’s License and must qualify for the City’s equipment operating permits and requirements.

Reporting to the Director, Program Support of the Policy, Planning, Finance & Administration Division, the Administrative Assistant 2 will support the Director and the Program Support management team.

Major Responsibilities:

Responsible for supporting the Director, and management team within Program Support. Performs varied administrative duties and program support functions for the Division.

• Provides executive level administrative support in the day-to-day Program Support operations and related support to other units within the division.
• Exercises caution and discretion with labour relations, personnel, and other sensitive information.
• Prepares and processes confidential documents related to complement management and reporting, pension and payroll, and other corporate initiatives. Processes payments, maintains accurate accounting records.
• Prepares and processes confidential documents including disciplinary action; grievance and arbitration matters; contingency planning and labour relations; restructuring initiatives; fraud and waste hotline.
• Prepares agendas, professional presentation materials, takes/transcribes minutes and follows-up taking appropriate action. May attend and take minutes at grievance hearings.
• Handles scheduling of appointments and ensures appropriate information is provided to the Director well in advance.
• Coordinates meetings (including Webex/Microsoft Teams virtual meetings), special events, schedules, workshops, grievances, labour-management meetings, registration.
• Reviews, proofreads, and corrects administrative and financial documents such as memos, letters, purchasing card reconciliation, ensuring accuracy and conformity with regulations, service area divisional policies and procedures, prior to the Director’s signature.
• Ensures that the tracking and following up of requests is maintained and deadlines are met.
• Effectively handles general inquiries, complaints, and requests from all levels of staff, other government agencies, media, elected officials, or members of the public and resolves customer service issues.
• Conducts background research, investigation, retrieves and consolidates information from various sources, prepares and processes various documents/statistical summaries/ reports requiring the assessment and analysis of data, on a scheduled or ad hoc basis.
• Assists in the coordination of service area and divisional labour disruption plans.
• Monitors all key reports required for committees and council and ensures deadlines are met. Reviews council and standing committee agendas and reports flagging items that will impact operations.
• Coordinates and maintains an efficient and effective record/retrieval system for the office in accordance with the Corporate Record Management guidelines.
• Operates various office equipment and utilizes computer applications and corporate systems. Orders and maintains an inventory of office supplies and equipment for the Director’s Office.
• Monitors, tracks, and reports attendance management.
• Provides support to the Office of the Executive Director and performs back-up duties as required.
• Provides support in handling special projects as required.

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Post-secondary education in a related field (i.e. Executive Assistant, Business Administration, Human Resources) or an equivalent combination of education and experience.
2. Considerable experience in the performance of secretarial and administrative support duties to senior management, handling a broad range of administrative matters, confidential materials/information, standard office practices and procedures, some of which must relate specifically to the actual duties of the position.
3. Considerable experience reviewing and creating documents, letters, briefing notes, preparation and drafting of standard correspondence and reports, taking meeting minutes, editing the layout and formatting complex reports, charts and tables, and other material.
4. Considerable experience in planning and organizing appointments, meetings, interviews, conferences and/or special events.
5. Considerable experience in the use of a variety of software packages including strong knowledge of Microsoft Office Suite (i.e. Word, PowerPoint, Excel and Outlook), to prepare correspondence, presentations, charts and other data representations.
6. Ability to identify and improve standard administrative practices and procedures.
7. Ability to exercise independent judgment and discretion in dealing with highly confidential operational matters and with management staff.
8. Ability to research and gather information, develop, and implement administrative work procedures and systems.
9. Highly developed customer service and interpersonal skills with the ability to communicate effectively, both orally and in writing, at all organizational levels, including at the political level, the members of the public and external contacts.
10. Excellent organizational and time management skills, including attention to detail, and ability to set priorities, meet deadlines and deal with conflicting priorities and work demands.
11. Ability to work independently and effectively with minimal supervision.
12. Must be resourceful, flexible, adaptable, and possess a high degree of common sense.
13. Strong analytical and problem-solving skills with proven ability to handle sensitive issues.