Customer Experience Associate - St Thomas (18.75 hours/weekly)

Location(s):  Canada : Ontario : St. Thomas 

POSITION SUMMARY:  To increase uptime, throughput, efficiency and quality, through the process of maintaining, designing, developing and continuously improving our equipment and the utilization of technology to ensure the best quality parts are produced.

MINIMUM QUALIFICATIONS:

• Grade 12 diploma or equivalent.
• Electrical Certificate of Qualification (309A or 442A).
• Facilities Department Electrical Certificate of Qualification (309A) only
• Minimum two years’ experience as an Industrial Electrician preferred.

CORE COMPETENCIES:

• Troubleshooting.
• Problem solving.
• Technical expertise.
• Mathematical skills.
• Multitasking.
• Organizational skills.
• Communication skills.

BACK UP POSITION:

Other Maintenance Technician – Electricians.

DUTIES & RESPONSIBILITIES:

• Perform all duties and promote themselves in a manner that reflects Formet Expectations, Formet’s Visions/Values through Magna’s Employee Charter.
• Follow and abide by all government, Legal, Magna and Formet rules and regulations.
• Contribute to continuous improvement and cost reduction activities.

• Read and interpret drawings, blueprints, schematics and electrical code specifications to determine layout of industrial electrical equipment installations.
• Install, examine, replace or repair electrical wiring, receptacles, switch boxes, conduits, feeders, fibre-optic and coaxial cable assemblies, lighting fixtures and other electrical components.
• Evaluate and improve our processes for uptime and repeatability.
• Evaluate downtime situations for root cause and identify potential risks to similar process.
• Complete preventative maintenance on equipment and keep maintenance records to identify weakness in design.
• Assist in developing and/or updating preventive maintenance procedures.
• Monitor and participate in ensuring all Key Performance Indicators (Safety, Quality and Productivity) are being achieved.
• Communicate information throughout shift and at shift exchange.
• Co-ordinate activities of apprentices, helpers and assigned contractors.
• Support cross-functional repairs to equipment that includes Electrical, Mechanical, and Tooling provided it could be done safely.
• Troubleshoot safety devices.
• Troubleshoot equipment using software with encoder feedback.
• Troubleshoot, maintain, and repair industrial, electrical and electronic control systems and other related devices.
• Program and troubleshoot Fanuc Robots and Lincoln Power Sources, and understand the grounding circuit of a Robotic weld cell.
• Understand various communication networks.
• Participate in new electrical and mechanical designs and ensure equipment build standards meet Formet’s Build Specifications.
• Electricians need to understand new electrical standards involving Pre Health and Safety reviews, safe distance calculations, Safety Plc’s, and new robot standards. 
• Install, align, dismantle and move stationary industrial machinery and mechanical equipment.
• Operate lifting devices (overhead bridge cranes, fork/combi-lifts, and man-lifts such as scissor lifts and genie-booms) as required.
• Perform other duties as designated.

CURRICULUM:

Maintenance Technician – Electrician.

EQUIPMENT AND/OR PRODUCT:

Departmental Equipment.

WORKING CONDITIONS:

• Manufacturing Environments.
• Able to work shift work.
• Able to be flexible in hours of work in order to meet internal/external customer requirements (scheduled and non-scheduled overtime shifts, etc.)

SAFETY AND HOUSEKEEPING:

• Responsible to adhere to all Health and Safety programs in accordance with the O.H.S.A. 
• Follow and ensure the company’s procedures regarding safety rules and regulations are followed throughout the plant.
• Ensure that you work and operate equipment according to Formet’s safety rules and regulations.
• Active role in maintaining excellent housekeeping through leading by example.
• Ensure that your department is clean, tidy, organized and a safe workplace at all times.
• As with Safety, Security is everyone’s responsibility and Formet requires its employees to contribute to this activity by immediately notifying your supervisor when you identify security issues that affect the integrity of our supply chain, in accordance with PIP (Partners in Protection) and C-TPAT (Customs – Trade Partnership Against Terrorism) requirements.

ENVIRONMENTAL:

Follow environmental protocol as prescribed by the Environmental Management System (EMS).

SITE BENEFITS:

• Shifts rotate every 2 weeks between Days, Afternoons and Midnights.
• Shift premiums of $0.85/hour (afternoons) and $1.35/hour (midnights).
• Annual tool allowance of $500.

• Weekly pay via direct deposit.
• Overtime (1.5x) after 40 hours worked (hourly).
• Vacation entitlement:
  • 2 weeks of paid vacation (3 weeks after 3 years) + 4 company paid holidays + 2x ½ days = 15 days annually.
  • Option to bank your overtime to earn up to an extra 5 days of paid time off (approved in the same manner as vacation time) (27 hours x 1.5 = 40 hours).
• Medical and dental benefits after 1 month of employment.
• Free onsite physiotherapy.
• Free on-site counselling.
• Magna will contribute an amount equal to 3% of regular earnings every week to your retirement savings (MBC program).
• Profit sharing paid in the second quarter of every year (EEPPP Program).
• Matched GRRSP.
• Company paid life insurance and accidental death and dismemberment (AD&D).
• Optional group life insurance and critical illness insurance for self and spouse.
• Safety shoe, prescription safety glasses and custom molded earplug allowance.
• Company paid uniforms (if you choose to use).
• Company BBQ, holiday parties and company events.
• Corporate social responsibility initiatives - 6k for water walk, support local charities (Hospice of Elgin, Adopt a Family (12 in total), STEGH), Children’s Health Foundation and many more).
• Magna Service Award Program.
• Roger’s and Bell cellphone data plan available – as low as $50/month!
• Subsidized cafeteria with daily specials including hot vegetarian options – we are known for our amazing cafeteria! Free coffee, juice, and tea.
• Educational Assistance Program.
• Employee discounts: new vehicles, amusement parks, etc.
• Plant-wide continuous improvement program: 2024 bonus = $1890
• You get to work with a FANTASTIC Team! One Team, One Formet!

Overview

Job Description

• The candidate must plan and coordinate seminars, conferences, and other events.
• The candidate must record and prepare minutes of meetings, seminars and conferences.
• The candidate must schedule and confirm appointments.
• The candidate must answer the phone and relay phone calls and messages.
• The candidate must respond to electronic inquiries.
• The candidate must compile data, statistics, and other information.
• The candidate will be responsible for overseeing the preparation of reports.
• The candidate must respond to employee questions and complaints.
• The candidate will be responsible for organizing staff consultation and grievance procedures.
• The candidate will be responsible for overseeing payroll administration.
• The candidate must greet people and direct them to appropriate contacts or service areas.
• The candidate must type and proofread correspondence, forms, and other documents.
• The candidate will be responsible for recruiting and hiring employees, as well as performing other related staffing tasks.
• The candidate will be responsible for performing basic bookkeeping tasks.
• The candidate will be responsible for planning, organizing, directing, controlling, and evaluating daily operations.

Job Requirements

• The candidate should be fluent in English language.
• The candidate must have a certificate of Secondary (high) school graduation or equivalent experience.
• The ideal candidate will have at least 7 months to less than 1 year of experience in a related industry.
• The candidate must be able to multitask.
• The candidate should be organized and flexible in nature.
• The candidate should be a good team player.
• The candidate should be client focused.
• The candidate must be adaptable.

Additional information

Work conditions and physical capabilities

• The candidate must have the ability to work independently.
• The candidate should be able to work in fast-paced busy environment.
• The candidate should be willing to work under pressure.
• The candidate must finished the work with in the given time line.
• The candidate should have an eye for details.
• The candidate must be able to work with minimal supervision.

Benefits

• The candidate should receive free parking; there is no additional charge for parking on the property.

How to Apply

If you wish to apply, please utilize the provided options to submit your application.

Location: 2 County Court Boulevard, St. Thomas, ON N5R 6M1

By email

[email protected]

Overview

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates don’t need standard educational qualifications
Experience: Candidates should have experience of 1 to less than 7 months

Location: 45415 Fruit Ridge Line, St Thomas, ON N5P 3S9
Shifts: Day, Overtime, Flexible Hours, Early Morning, Morning

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Benefits:

• The candidates will get bonus, piece work, learning/training paid by employer

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume, job reference number and Include this reference number in your application 15577) through the below-mentioned details

By email
[email protected]

By mail
Fruit Ridge Line, R R #5
ST Thomas, ON
N5P 3S9

In person
Fruit Ridge Line, R R #5
ST Thomas, ON
N5P 3S9
Between 06:30 AM and 05:00 AM

By phone
519-872-0687 Between 06:30 AM and 05:00 AM

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English & French because they will serve English-speaking clientele.

You will discover

Here's what eligible associates will benefit from:

• Unique culture promoting inclusion
• Specific training and workplace resources to increase your skills
• Discounts on merchandise at all TJX Canada stores for you and your eligible family members
• Employee and Family Assistance Program

What you will do 

A very varied job awaits you, we can assure you of that. You will contribute to different areas of the store, such as merchandise processing, warehouse and customer service. Here are some of the key responsibilities of this position:

• Practice operating rules to provide excellent customer service. Communicate updates and changes clearly, and train associates on policies and procedures associated with each service area.
• Know how to plan, prioritize tasks and provide direction to associates in collaboration with the management team.
• Train and develop associates on merchandise presentation as well as how to provide excellent customer service, encouraging an environment of collaboration and continuous improvement.
• Play a key role in improving the shopping experience by coordinating and organizing the flow of merchandise, to ensure an attractive sales floor that meets presentation standards.
• Create inspiring displays in main areas, implement the store's fashion, brand and quality strategy using dynamic feature changes to drive sales and influence trends.
• To see this role a little closer, click [ HERE ]

What you will need

• To start a career with us, you must have the following skills:
• A minimum of 1-2 years of relevant experience, preferably in retail or service industry.
• A high school diploma or equivalent work experience.
• Skills for problem solving, verbal and written communication, as well as active listening.
• Excellent customer service skills with the ability to identify expressed and unexpressed requests and needs of customers and associates.
• An ability to create and maintain a warehouse.

Hourly salary range: $17.75 - $22.19*

At Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world . As a top 10 global dairy processor, we value contributions that matter and strive to foster an inclusive, growth-driven work environment. Ready to bring your best?

How you will make contributions that matter...

You are best suited for the role if you…

We support and care for our employees by providing them with…

At Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world . As a top 10 global dairy processor, we value contributions that matter and strive to foster an inclusive, growth-driven work environment. Ready to bring your best?

How you will make contributions that matter...

You are best suited for the role if you…

We support and care for our employees by providing them with…

Job Description

• The candidate must maintain professionalism in customer service.
• The candidate must load and unload goods.
• The candidate must operate and drive straight or articulated trucks in order to transport goods and materials.
• The candidate must oversee the condition of the vehicle and inspect the brakes, tires, lights, cold storage, and other equipment.
• The candidate will be responsible for performing pre-trip, en route, and post-trip inspections, as well as overseeing all vehicle aspects.
• The candidate will be responsible for receiving and relaying information to central dispatch.
• The candidate will be responsible for recording cargo information, hours of service, distance travelled and fuel consumption.
• The candidate must handle and transport dangerous goods.
• The candidate will be responsible for ensuring the smooth operation of equipment.
• The candidate must deliver goods to customers.

Job Requirements

• The candidate should be fluent in French language.
• The candidate must have a certificate or diploma in other trades.
• The ideal candidate will have at least 7 months to less than 1 year of experience in a related industry.
• The candidate must have a Class 1/1F/A Licence (semi trailer trucks) and a Driver’s License (Class 1 or A).
• The candidate must be able to handle weight up to 45 kg (100 lbs).
• The candidate should have effective interpersonal skills.
• The candidate must be flexible.
• The candidate should have good judgemental skills.
• The candidate should be reliable.
• The candidate must be hardworking.

Work setting

• The candidate’s relocation costs should not be covered by the employer; if the company does not provide a relocation package, you may request an advance on your earnings to cover some of your moving expenses.

Experience and specialization

Documentation knowledge

• The candidate must be knowledgeable about accident or incident reports, dangerous goods occurrence reports, driver logbooks, inspection reports (pre-trip, en-route, and post-trip) and trip reports.

Type of trucking and equipment

• Trucking and equipment types include straight truck (4,600kg+ or 10,000lbs+ with 3+ axles) and tractor-trailer.

Transportation/travel experience

• The candidate must have transportation and travel experience at international, local, national, provincial/territorial, and regional levels.
• The candidate must have both long-haul and short-haul travel experience.

Additional information

Security and safety

• The candidate should undergo a thorough criminal record check, driver’s licence validity check, and driving record check (abstract).

Transportation/travel information

• The candidate must be able to drive a manual transmission vehicle.
• The candidate must have a valid driver’s licence.

Work conditions and physical capabilities

• The candidate should be required to handle heavy loads as part of routine work.
• The candidate should be willing to work for long hours in sitting positions.

Own tools/equipment

• The candidate must have steel-toed safety boots and a safety vest.

Benefits

• Health, Financial, Long term and Other benefits will be provided to the selected candidate.
• Under Health benefits, the selected candidate will receive Dental plan, Disability benefits, Health care plan and Vision care benefits.
• Under Financial benefits, the candidate shall receive benefits in line with the collective agreement contract between the employer and the union representing a bargaining unit, as well as Group insurance benefits, Life insurance and Pension plan.
• Under Long term benefits, the selected candidate will receive Long-term care insurance that covers all or part of assisted living facilities and in-home care for people 65 or older or with a chronic condition that needs constant supervision.
• In addition to the Health, Financial and Long term benefits mentioned above, the selected candidate will receive Free parking, Employer-paid learning/training, Other benefits and Paid time off (volunteering or personal days).

How to Apply

If you wish to apply, please utilize the provided options to submit your application.

Location: 300, chemin du Tremblay, Boucherville, QC J4B 5X9

By email

[email protected]

By fax

450-641-1216