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BC Ferries is embarking on a bold, multi-year transformation of our technology and the way we work. This evolution is focused on strengthening the experience for both our customers and employees; while ensuring we continue to deliver safe, reliable, and affordable service—now and into the future.

As our vessels and terminals become increasingly connected, and we adopt modern platforms powered by advanced analytics and artificial intelligence, we’re looking for forward-thinking leaders who are excited by what’s possible. Leaders who not only embrace innovation, but who also know how to build, inspire, and empower teams to turn vision into reality.

If you thrive in complex, large-scale environments, enjoy driving enterprise-wide transformation, and are comfortable operating at the intersection of business strategy and technology delivery, this could be the opportunity you’ve been waiting for. Join us and play a meaningful role in shaping the future of coastal transportation—where the challenge is significant and the impact is lasting.

The Opportunity

We are seeking a Director, Portfolio Planning & Execution to lead the planning, oversight, and delivery of our IT portfolio — ensuring that technology initiatives are strategically aligned, effectively executed, and deliver measurable business outcomes.

As the Director, Portfolio Planning & Execution, you will provide strategic oversight and direction across IT programs and initiatives. You will also ensure alignment with corporate and IT strategy, optimizes resource allocation, and delivers technology-enabled business value across the organization.

Working closely with IT and business leaders, vendors, and stakeholders, you will guide programs to successful planning, execution, and delivery — on time, on budget, and aligned to business outcomes.

This is a high-impact leadership role responsible for driving the IT Capital Plan, confirming portfolio scope, designing programs, and developing roadmaps that turn strategy into results.

The Role

Reporting to the Executive Director, Business Transformation, you contribute value through key areas of oversight such as:

• Leading the enterprise portfolio planning and delivery execution, aligning initiatives and investments with Corporate and IT strategy and the future operating model
• Shaping and maintaining integrated program roadmaps outlining sequencing, milestones, and high-level deliverables across the portfolio lifecycle;
• Driving successful program execution through active delivery leadership and collaboration with Business and IT teams, vendors, and stakeholders to achieve committed outcomes;
• Managing portfolio and program-level budget allocations, forecasts, and financial performance across all assigned initiatives;
• Collaborating with infrastructure, architecture, and applications teams to delivering interim or stop-gap solutions using existing technologies where appropriate;
• Overseeing the development and evaluation of Requests for Proposal, Quotes, and Information (RFXs) in alignment with IT strategy and the future architectural roadmap;
• Mitigating risks and proactively resolving issues to maintain momentum and program stability;
• Driving the development and execution of new technology, product, or collaboration initiatives as assigned;
• Encompassing the leadership responsibilities aligned with those of a Senior Project Manager, including end-to-end delivery oversight;
• Communicating and managing project expectations with team members and stakeholders, defining success criteria, and disseminating information throughout the project lifecycle;
• Facilitating workshops, Working Group sessions, Steering Committee meetings, and other stakeholder forums as required;
• Conducting and supporting team member performance management and development activities;
• Managing interdependencies, conflicting requirements, and overlapping impacts across business processes, IT services, and enterprise architectures;

What you bring to the team

• Bachelor’s degree in Business Administration, Computer Science or related field
• 10+ years of proven business/technology leadership and 15+ years of project management experience
• Certified Scrum Manager and SAFe Scrum Master Certification an asset

Join us!

If this sounds like your next great career move, please submit your resume and cover letter online.

This posting will remain open until the position is filled. We anticipate conducting interviews in early April.

Additional Information

The target salary range: $159,800 - $199,700 per annum. The starting salary is determined based on the successful candidate’s knowledge and experience, and on internal equity.

BC Ferries is embarking on a bold, multi-year transformation of our technology and the way we work. This evolution is focused on strengthening the experience for both our customers and employees; while ensuring we continue to deliver safe, reliable, and affordable service—now and into the future.

As our vessels and terminals become increasingly connected, and we adopt modern platforms powered by advanced analytics and artificial intelligence, we’re looking for forward-thinking leaders who are excited by what’s possible. Leaders who not only embrace innovation, but who also know how to build, inspire, and empower teams to turn vision into reality.

If you thrive in complex, large-scale environments, enjoy driving enterprise-wide transformation, and are comfortable operating at the intersection of business strategy and technology delivery, this could be the opportunity you’ve been waiting for. Join us and play a meaningful role in shaping the future of coastal transportation—where the challenge is significant and the impact is lasting.

The Opportunity

We are seeking an exceptional senior technology leader to join us as Executive Director, IT Applications & Data. This is a high-impact role responsible for shaping and modernizing our enterprise applications while ensuring operational excellence across a diverse and mission-critical portfolio.

This is more than a systems leadership role. It is an opportunity to transform how technology delivers value across the organization. The Executive Director is accountable for a broad and complex portfolio including:

• Customer-facing websites and booking platforms
• Oracle ERP (HR & Finance)
• IBM Maximo CMMS
• Custom-built enterprise applications

 In this role, you will lead through a period of modernization — balancing stability and knowledge retention across legacy platforms with the strategic adoption of SaaS and cloud technologies and taking advantage of AI capabilities that can help accelerate work and improve overall quality.

This role requires a leader who can elevate engineering discipline, streamline delivery, optimize vendor partnerships, and strengthen organizational capability — all while keeping mission-critical systems running reliably.

We are looking for a leader who will champion software engineering discipline, improve delivery efficiency, cultivate strong vendor partnerships, and grow organizational capability while keeping mission-critical systems resilient and dependable.

At the heart of all this we want a leader who supports the team on upskilling through formal training and on the job learning, working to develop career pathways and foster a culture of collaboration and innovation.  

The Role

Reporting to the Vice President & Chief Information Officer, this role is integral to the achievement of company objectives, and you contribute value through key areas of oversight such as:

• Leading the enterprise applications and data portfolio, overseeing ERP, CMMS (IBM Maximo), web and booking platforms, custom-built solutions, and data/BI systems, ensuring security, stability, business alignment, and a clear roadmap toward modernization;
• Maturing foundational software engineering disciplines, including environment management, source/code control, testing and automation, and release/change management, while driving scaled agile adoption, metrics-driven delivery, and continuous process improvement;
• Advancing DevOps and automation practices by strengthening CI/CD pipelines, automated testing, monitoring, and incident response, and standardizing ways of working across applications and data teams to enable speed, stability, and efficiency;
• Balancing legacy stability and modernization by sustaining ERP, Maximo, custom-built applications, and legacy BI platforms, managing technical debt, guiding SaaS and cloud adoption, and implementing transition strategies that enable teams to support both legacy and modern environments;
• Building and executing SaaS, cloud, and data modernization roadmaps, overseeing governance, integration, and security of third-party solutions, and evolving traditional BI capabilities into scalable data engineering platforms;
• Assessing and optimizing the IT organizational structure, delivery model, and operating processes, implementing changes that streamline operations, strengthen accountability, and align people, processes, and tools with future-state objectives;
• Partnering with the Vendor Management Office to shaping vendor strategy, managing contracts and performance frameworks, optimizing commercial outcomes, and introducing governance models that drive accountability and service excellence across third-party providers;
• Strengthening workforce engagement and cross-training by building resilience across legacy and modern platforms, preserving institutional knowledge, developing new SaaS, cloud, and data engineering capabilities, and fostering a culture of collaboration and continuous learning;
• Serving as a trusted business partner, co-creating solutions aligned to organizational priorities, shifting IT toward business-driven outcomes, and partnering with Finance, HR, Operations, and Asset Management to deliver integrated enterprise value;
• Providing disciplined financial stewardship by managing a $15M+ annual budget, driving efficiency through process improvement and vendor optimization, and balancing legacy sustainment with strategic modernization investments;

What you bring to the team

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field. Master’s degree preferred
• 12+ years of progressive IT leadership across enterprise applications, ERP, CMMS, and data/analytics

Join us!

If this sounds like your next great career move, please submit your resume and cover letter online.

This posting will remain open until the position is filled. We anticipate conducting interviews in early April.

Additional Information

The target salary range: $203,500 - $254,400 per annum. The starting salary is determined based on the successful candidate’s knowledge and experience, and on internal equity.

We are seeking a Human Resource professional who is committed to continuous improvement to join our People Experience team! Working with our team in Horseshoe Bay, you have excellent interpersonal and communications skills, are results driven, customer service oriented and a strong team player.

The role

Reporting to the Manager, People Experience this position is responsible for the following:

• Attendance Management
• Providing mentoring and support to People Experience Coordinators
• Welcoming employees into the organization through New Hire Orientation
• Contract interpretation
• Liase with Union Stewards regarding initial grievance matters
• Conducting supervisory level Bargaining Unit suitability interviews
• Guiding employees through the wellness support programs
• Investigating performance and attendance related concerns
• Participating in the Site Safety Committee
• Conducting entry-level fact-finding investigations and meetings
• Providing coaching and advice to operational leadership
• Conduct training on various People Experience Initiatives and policies
• Awarding posted job vacancies per the Collective Agreement

What you bring to the team

You have a post-secondary diploma or degree in Human Resources or a related field along with at least 3 years’ experience as a Human Resource Generalist. In addition, you are proficient in the use of Microsoft Office programs and have experience with Human Resource Information Systems.

Experience working in a unionized environment and with labour relations matters is considered an asset.

Join us!

If this sounds like your next great career move, please submit your cover letter and resume by February 26, 2026.

Additional information

The target salary range: $83,500-$104,300 per annum.  The starting salary is determined based on the successful candidate’s knowledge, experience and internal equity. Starting salary may exceed the target range on exceptional basis.

We are currently seeking applications from individuals interested in being considered for the Shipboard Management position of Master in Horseshoe Bay.

As Master, you lead the shipboard management team and are responsible for safety; departmental leadership; crew supervision and a strong customer service focus. The Master ensures efficient vessel operations, including navigation, route and ship management, regulatory compliance, maintaining operational records and logs, and supporting the business performance of the vessel. The Master oversees crew training in fire, safety and boat drills, ensure that safety equipment is operational and provide leadership in emergency situations.

The Role 

Reporting to Senior Master, you add value and are energized by key areas of oversight such as:

A) Serves as Master of the Vessel by:

• Overseeing the navigation of the vessel between ports safely and efficiently, ensuring that it is berthed and unberthed in a safe, efficient manner
• Making operational judgements based on weather, vessel traffic, and the condition of the ship
• Overseeing a comprehensive vessel maintenance program, including cleaning, monitoring, and replacement of safety and fire equipment, bridge equipment, stores, publications, and certificates
• Ensuring a high standard of customer service, resolving and providing guidance on the resolution of customer and employee problems, complaints, and grievances; and
• Ensuring that all written policies and procedures are kept current and that route performance records for the vessel's operation are in accordance with regulatory, certification, and audit requirements 

B) Serves as Company’s Management Representative Establishing and Maintaining a Safe, Secure and Professional Work Environment by:

• Directing the Shipboard Management Team in the implementation of performance and operational improvements
• Ensuring safe practices in vessel operation in accordance with the Company Safety Management System and that employee work practices meet WorkSafeBC standards; regularly conducts emergency drills in passenger safety and control
• Working towards the Company goal of improving safety in all aspects of operations and taking proactive steps to reduce worksite accidents, injuries, and time lost from work
• Providing overall direction and guidance to the Vessel Security Officer
• Ensuring employee training programs in all phases of vessel operation and that crew members are familiar with policies and procedures
• Monitoring and ensuring compliance with internal and external regulations, legislation, company dress, and appearance standards
• Participating in investigations of incidents and internal inquires
• Taking corrective action and reporting equipment failures, damage, service interruption, and incidents; and
• Ensuring timely and effective communication amongst all watches and departments and with shore based
• Ensuring procedures are always followed that safeguard against environmental pollution
• Attending grievance meetings with the Union as the management representative, with authority to resolve individual grievances in consultation with Employee Relations

C) Serves as Crew Manager by:

• Attending job interviews of the Deck department and participating in hiring and promotion decisions of deck employees
• Ensuring correct procedures are in place for orientating and familiarizing deck department employees
• Overseeing and conducting performance appraisals for deck department employees
• Monitoring, guiding, coaching and addressing issues related to performance, conduct, and attendance
• Assisting in the development and progression of deck employees
• Implementing disciplinary and corrective action for deck employees, up to and including termination

D) Manages the fiscal activity of the vessel by :

• Assisting in the preparation of the deck budget
• Ensuring effective vessel financial administration
• Monitoring the watch budget, controlling labour and non-labour expenditures, and explaining costs variances
• Overseeing the accurate completion of employee staff time sheets
• Taking timely preventative and corrective measures to ensure sound overall fiscal management of the vessel

What you bring to the team

• Master, Near Coastal Certificate of Competency
• Proficient in Microsoft suite of computer programs
• Training in business and leadership would be an asset

Join us!

If this sounds like your next great career move, please submit your cover letter and resume by February 26, 2026.

Additional information

The target salary range: $135,600 - $150,700 per annum.  The starting salary is determined based on the successful candidate’s knowledge, experience and internal equity. Starting salary may exceed the target range on exceptional basis.

We are currently seeking applications from individuals interested in being considered for the Shipboard Management position of Master in Horseshoe Bay.

As Master, you lead the shipboard management team and are responsible for safety; departmental leadership; crew supervision and a strong customer service focus. The Master ensures efficient vessel operations, including navigation, route and ship management, regulatory compliance, maintaining operational records and logs, and supporting the business performance of the vessel. The Master oversees crew training in fire, safety and boat drills, ensure that safety equipment is operational and provide leadership in emergency situations.

The Role 

Reporting to Senior Master, you add value and are energized by key areas of oversight such as:

A) Serves as Master of the Vessel by:

• Overseeing the navigation of the vessel between ports safely and efficiently, ensuring that it is berthed and unberthed in a safe, efficient manner
• Making operational judgements based on weather, vessel traffic, and the condition of the ship
• Overseeing a comprehensive vessel maintenance program, including cleaning, monitoring, and replacement of safety and fire equipment, bridge equipment, stores, publications, and certificates
• Ensuring a high standard of customer service, resolving and providing guidance on the resolution of customer and employee problems, complaints, and grievances; and
• Ensuring that all written policies and procedures are kept current and that route performance records for the vessel's operation are in accordance with regulatory, certification, and audit requirements 

B) Serves as Company’s Management Representative Establishing and Maintaining a Safe, Secure and Professional Work Environment by:

• Directing the Shipboard Management Team in the implementation of performance and operational improvements
• Ensuring safe practices in vessel operation in accordance with the Company Safety Management System and that employee work practices meet WorkSafeBC standards; regularly conducts emergency drills in passenger safety and control
• Working towards the Company goal of improving safety in all aspects of operations and taking proactive steps to reduce worksite accidents, injuries, and time lost from work
• Providing overall direction and guidance to the Vessel Security Officer
• Ensuring employee training programs in all phases of vessel operation and that crew members are familiar with policies and procedures
• Monitoring and ensuring compliance with internal and external regulations, legislation, company dress, and appearance standards
• Participating in investigations of incidents and internal inquires
• Taking corrective action and reporting equipment failures, damage, service interruption, and incidents; and
• Ensuring timely and effective communication amongst all watches and departments and with shore based
• Ensuring procedures are always followed that safeguard against environmental pollution
• Attending grievance meetings with the Union as the management representative, with authority to resolve individual grievances in consultation with Employee Relations

C) Serves as Crew Manager by:

• Attending job interviews of the Deck department and participating in hiring and promotion decisions of deck employees
• Ensuring correct procedures are in place for orientating and familiarizing deck department employees
• Overseeing and conducting performance appraisals for deck department employees
• Monitoring, guiding, coaching and addressing issues related to performance, conduct, and attendance
• Assisting in the development and progression of deck employees
• Implementing disciplinary and corrective action for deck employees, up to and including termination

D) Manages the fiscal activity of the vessel by :

• Assisting in the preparation of the deck budget
• Ensuring effective vessel financial administration
• Monitoring the watch budget, controlling labour and non-labour expenditures, and explaining costs variances
• Overseeing the accurate completion of employee staff time sheets
• Taking timely preventative and corrective measures to ensure sound overall fiscal management of the vessel

What you bring to the team

• Master, Near Coastal Certificate of Competency
• Proficient in Microsoft suite of computer programs
• Training in business and leadership would be an asset

Join us!

If this sounds like your next great career move, please submit your cover letter and resume by February 26, 2026.

Additional information

The target salary range: $135,600 - $150,700 per annum.  The starting salary is determined based on the successful candidate’s knowledge, experience and internal equity. Starting salary may exceed the target range on exceptional basis.

Are you passionate about driving strategic growth through data-driven insights and investment planning? We’re looking for a Senior Business Investments Advisor to join our dynamic Strategy & Planning team at BC Ferries. This is a high-impact role that will directly contribute to the formation, prioritization and execution of our strategic plan, helping us shape the future of our business.

As a key member of this team, the Senior Business Investments Advisor will act as a bridge between operations and finance. In this capacity, you will embed closely with senior leaders in operations and back office functions to understand their business and the strategic outcomes (imperatives) that they are attempting to drive forward.  Through these relationships you will assist in identifying methods to translate operational KPI improvement into anticipated revenue or cost benefits, partnering with the business owner and finance to table robust business cases with quantified value.  

The successful candidate will play a pivotal role in contributing to the creation and formation of business case development tied to our strategic imperatives and support evolution of our enterprise investment prioritization approach.

The Role

Reporting to the Manager, Strategy & Business Planning, you will have the following areas of focus:

• Supporting annual business planning and execution via the formulation of business cases to support select strategic imperatives and initiatives;
• Working closely with senior leaders and business owners to understand their improvement ideas and assist in translating them into concrete business cases, inclusive of OPEX/CAPEX investments and quantified benefit statements;
• Partner closely with corporate finance, assisting their annual financial planning and capital management processes via strengthened business contributions;
• Encouraging and empowering improved business case development within the business by developing and maintaining a reference guide of common unit cost reduction or unit margin figures that can be leveraged by improvement opportunities to rapidly create and assess draft proposals;
• Supporting the design, implementation, and sustainment of the company’s forward-looking investment prioritization and decision-making framework and planning processes;
• Establishing a consistent, comparable definition of value to enable objective evaluation and prioritization of diverse investment opportunities;

What you bring to the team

• 5+ years of experience leading and supporting business case development and investment prioritization initiatives, ensuring alignment to measurable financial and operational outcomes. Including direct experience in:
  • Developing a strong understanding of core business cost structures and revenue drivers to inform investment decisions
  • Translating operational KPI improvements into financial impacts (cost savings, revenue growth, risk mitigation)
  • Assessing CAPEX and OPEX requirements to evaluate total investment value and return
  • Designing and implementing investment prioritization and selection frameworks to optimize and balance the overall investment project portfolio
• 5+ years of experience partnering with, presenting to, and advising a Senior Leadership team (Director level and above) on investment decisions in a mid-to-large size corporate environment
• Extremely comfortable with financial concepts and stakeholders, including partnering closely with corporate finance functions
• Ability to operate independently; given requirements and functional objectives, able to conceive and propose recommended solutions and then work to directly or through stakeholders to implement
• Experience working in a management consulting or equivalent environment is an asset
• Bachelor's Degree in Business Administration, Commerce, Finance or related field
• Certification in Finance, including CFA and/or CPA is an asset
• Master's Degree in Business Administration is an asset
• Deep experience in MS Excel and PowerPoint
• Familiarity with finance systems and tools.

We are seeking applicants who are passionate about providing amazing customer service while prioritizing safety and creating a positive environment.   

Reporting to the Terminal Manager, Foot Passenger Ticket Agents are responsible for:  

Foot Passenger Ticket Agent duties:  

• Calculating and collecting passenger fares; receiving cash or corporate media; and processing employee passes. 

• Responding to passenger inquiries; providing route and schedule information; directing passengers to appropriate berths and Terminal facilities; and arranging assistance for elderly or disabled travellers. 

• Carrying out revenue procedures, preparing the float, cashing up, filling out the bank deposit, and inputting daily sales totals into the computer and filing copies. 

• Ensuring that the ticket booths are stocked with boarding passes, charge card forms, and other revenue documents. 

Vehicle Ticket Agent duties: 

• Acquiring a float and ensuring that there is an adequate stock of schedules and media items in the booth. 

• Operating a cash register; determining and calculating appropriate fares; accepting cash, credit cards, or corporate media payments; directing passengers to correct lanes for their destinations; ensuring that traffic line-ups at the ticket booth are progressing in a timely fashion. 

• Dispensing information to the public regarding ferry sailing times, other ferry routes and services, and tourist information, and communicating with Tower Controllers. 

• Preparing pre-deposits of cash between sailings and final bank deposit at end of shift. 

• Balancing cash and media sales, preparing the float for return at the end of each watch, compiling and checking revenue information, inputting the day's sales into a computer; and filing information. 

What you bring to the team 

You are a positive, customer focused individual who thrives in a fast-paced customer focused environment. You work well independently and in a team environment and possess excellent communication skills. In addition, you are comfortable working outside in all weather conditions.  

You have one (1) year of experience in customer service and one (1) year of experience in cash handling with a complex POS system.

Langdale

Seasonal

The opportunity 

We are seeking individuals who are passionate about providing amazing customer service while prioritizing safety and creating a positive environment.   

Reporting to the Chief Steward, Customer Service Attendants are responsible for:  

• Taking food and beverage orders from passengers and relaying orders to the galley; portioning and serving items from the steam table; responding to special menu or serving request; assisting passengers with trays. 

• Selling and serving alcoholic beverages. 

• Assisting with the presentation of hot and cold menu items. 

• Clearing and cleaning table and chairs in passenger areas; carrying dishes and trays to bus stations; scraping off food remains; separating wet compost; assisting in sorting cutlery and dishes. 

• Performing housekeeping and major cleaning routines including sweeping, cleaning, scrubbing, washing, vacuuming floors, cleaning bulkheads, deckheads, elevators, furniture, windows, galley, galley appliances, steam tables, beverage machines, lines and taps,  and cleaning coolers; picking up papers and garbage and emptying garbage containers; operating garbage compactors; sorts recyclables for removal; mixing cleaning solutions. 

• Cleaning washrooms, wiping down counters, sinks, mirrors, disinfecting toilets and urinals, replacing hand towels and toilet paper. 

• Performing additional duties including preparing food service facilities for opening; readying the facilities for on-coming watches and closing facilities; checking stores for sufficient supplies and unloading; lifting, carrying, replenishing, and rotating stores; reporting equipment failures; assisting in vessel refit storing and de-storing. 

• Providing information to passengers about ferry schedules. 

• Performing marine emergency duties in drills and emergency situations including but not limited to passenger management, operating evacuation systems, handling fire hoses, and lookout duties.  

What you bring to the team 

You possess strong customer service skills, with the ability to work in a high-volume customer focused environment in a physically demanding job and are an excellent communicator with a high level of self-motivation and initiative. In addition, you are an innovative team player who works well under pressure with the ability to be flexible and adapt to a change in task when necessary.  

You have one (1) year of customer service experience, preferably in a food service environment. A valid Seafarer’s Medical, Food Safe Level 1 and Serving it Right Certificates are required and can be obtained upon receiving an offer of employment. 

Preference may be shown to applicants who hold an Occupational First Aid Level 3 and/or Professional Cook Level 1.  

Interested? Here is a video explaining more about this role: https://youtu.be/FTR0aDahcRo.   

Join us! 

If this sounds like your next great career move, please submit your cover letter and resume by May 31, 2026. Please ensure to upload any relevant certificates you currently hold during the application process. 

We are seeking individuals who are passionate about providing amazing customer service while prioritizing safety and creating a positive environment.   

Reporting to the Terminal Manager, Terminal Attendants are responsible for:   

• Directing traffic during loading/unloading procedures, pre-inspecting vehicles to ensure they comply with size restrictions and dangerous cargo regulations; redirecting vehicles to the correct holding lane; and identifying vehicles that may represent a safety hazard on the vessel. 

• Communicating in person, by phone and by handheld radio with the Tower, Ships Officer, and Terminal Supervisor to ensure the safe and efficient loading and discharge of vessel traffic. 

• Maintaining the Terminal buildings and the Terminal grounds including emptying trash containers, sweeping the compound; washing down building exteriors and interior and exterior windows; cleaning the washrooms; and dusting and vacuuming building interiors. 

• Responding to passenger queries; providing route and schedule information; and assisting passengers with problems. 

• Working on ramps and docks; assisting with vessel docking, handling moo 

• .ring lines; giving the all clear for vessel departure as required; assisting the vessel in ship-to-shore power hook up; checking for and advising the vessel of any potentially hazardous conditions including dangerous goods, oversize vehicles, and weight restrictions; and working with the loading officer and vessel crew for the safe transit of vehicles between shore to vessel. Additionally, operating a variety of company vehicles, including large trucks, in restricted spaces. 

• Performing additional duties including stocking the Coffee Shop and general Terminal stores; handling baggage and lost and found items; conducting security rounds; driving the forklift; participating in fire drills and responding to emergency situations; moving furniture; shoveling and salting snow and ice; handling ships lines; and operating rescue boats, garbage compactors, and terminal vehicles.  

What you bring to the team 

You are enthusiastic, reliable, and service orientated individual who excels working in a fast passed customer focused environment. You are an excellent communicator and work well in a team environment. In addition, you are comfortable working in a physical environment and working outside in all weather conditions. Please note that terminal operations run 24 hours a day, and applicants will be required to work graveyard shifts as operationally required. 

You have one (1) year of customer service experience and possess a Class 5 or 7N Drivers Licence with a clean ICBC Drivers Record Report.  

Preference may be shown to applicants who hold an Occupational First Aid Level 3.

We are seeking applicants who are passionate about providing amazing customer service while prioritizing safety and creating a positive environment.   

Reporting to the Terminal Manager, Foot Passenger Ticket Agents are responsible for:   

Foot Passenger Ticket Agent duties:  

• Calculating and collecting passenger fares; receiving cash or corporate media; and processing employee passes. 

• Responding to passenger inquiries; providing route and schedule information; directing passengers to appropriate berths and Terminal facilities; and arranging assistance for elderly or disabled travellers. 

• Carrying out revenue procedures, preparing the float, cashing up, filling out the bank deposit, and inputting daily sales totals into the computer and filing copies. 

• Ensuring that the ticket booths are stocked with boarding passes, charge card forms, and other revenue documents. 

Vehicle Ticket Agent duties: 

• Acquiring a float and ensuring that there is an adequate stock of schedules and media items in the booth. 

• Operating a cash register; determining and calculating appropriate fares; accepting cash, credit cards, or corporate media payments; directing passengers to correct lanes for their destinations; ensuring that traffic line-ups at the ticket booth are progressing in a timely fashion. 

• Dispensing information to the public regarding ferry sailing times, other ferry routes and services, and tourist information, and communicating with Tower Controllers. 

• Preparing pre-deposits of cash between sailings and final bank deposit at end of shift. 

• Balancing cash and media sales, preparing the float for return at the end of each watch, compiling and checking revenue information, inputting the day's sales into a computer; and filing information. 

What you bring to the team 

You are a positive, customer focused individual who thrives in a fast-paced customer focused environment. You work well independently and in a team environment and possess excellent communication skills. In addition, you are comfortable working outside in all weather conditions.  

You have one (1) year of experience in customer service and one (1) year of experience in cash handling with a complex POS system.

We are seeking individuals who are passionate about providing amazing customer service while prioritizing safety and creating a positive environment.   

Reporting to the Terminal Manager, Terminal Attendants are responsible for:   

• Directing traffic during loading/unloading procedures, pre-inspecting vehicles to ensure they comply with size restrictions and dangerous cargo regulations; redirecting vehicles to the correct holding lane; and identifying vehicles that may represent a safety hazard on the vessel. 

• Communicating in person, by phone and by handheld radio with the Tower, Ships Officer, and Terminal Supervisor to ensure the safe and efficient loading and discharge of vessel traffic. 

• Maintaining the Terminal buildings and the Terminal grounds including emptying trash containers, sweeping the compound; washing down building exteriors and interior and exterior windows; cleaning the washrooms; and dusting and vacuuming building interiors. 

• Responding to passenger queries; providing route and schedule information; and assisting passengers with problems. 

• Working on ramps and docks; assisting with vessel docking, handling moo 

• .ring lines; giving the all clear for vessel departure as required; assisting the vessel in ship-to-shore power hook up; checking for and advising the vessel of any potentially hazardous conditions including dangerous goods, oversize vehicles, and weight restrictions; and working with the loading officer and vessel crew for the safe transit of vehicles between shore to vessel. Additionally, operating a variety of company vehicles, including large trucks, in restricted spaces. 

• Performing additional duties including stocking the Coffee Shop and general Terminal stores; handling baggage and lost and found items; conducting security rounds; driving the forklift; participating in fire drills and responding to emergency situations; moving furniture; shoveling and salting snow and ice; handling ships lines; and operating rescue boats, garbage compactors, and terminal vehicles.  

What you bring to the team 

You are enthusiastic, reliable, and service orientated individual who excels working in a fast passed customer focused environment. You are an excellent communicator and work well in a team environment. In addition, you are comfortable working in a physical environment and working outside in all weather conditions. Please note that terminal operations run 24 hours a day, and applicants will be required to work graveyard shifts as operationally required. 

You have one (1) year of customer service experience and possess a Class 5 or 7N Drivers Licence with a clean ICBC Drivers Record Report.  

Preference may be shown to applicants who hold an Occupational First Aid Level 3.