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As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

The Service Support Officer/Administrative Assistant contributes to the overall success of the Private Banking team by ensuring specific individual goals, plans and initiatives are executed/delivered in support of the team’s objectives. The incumbent delivers exceptional personal service in all activities completed to support the Private Banking team.  This includes ensuring all activities are conducted within compliance with governing regulations, internal policies, and procedures

Is this role right for you? In this role you will:

Increase Client Satisfaction and loyalty through Service Excellence by:

• Delivering the desired Client Experience by consistently applying the Service basics **during all Client/ PB team interactions. **Provide consistently excellent client experiences and demonstrate ‘Our Service Promise’ by being best at the basics: Friendly, Willing to Assist, Efficient and Professional
• Demonstrating confidence and knowledge by ensuring transactions are thorough and accurate.
• Demonstrating respect and knowledge in interactions with the APB/Banker 
• Providing exceptional service and support combined with innovative approaches to resolving Client’s and the Private Banking Team’s service issues while adhering to policy and procedures,
• Providing support to the PB Team with client concerns and complaints. Raise any client complaints to the PB Team that have been brought the Service Support Officers’ attention

 
Contribute to the quality and efficiency of branch operations as well as compliance with regulatory and internal bank guidelines by:

• Adhering to cash, custody and security procedures and Bank policies at all times. 
• Adhering to position authorities and bank policies
• Accurately processing daily transactions and Service Requests from Salesforce originated by the Private Banking Team and Clients.
• Checking/authorizing transactions with approved limits.
• Daily completion of the Accounting Support Package as outlined in the ASP at a glance for Sales Support Officers document.
• Ensuring accurate and timely completion of daily and periodic monitoring activities including Automated Control System, Worklist Management Exceptions, Work Hub, Digital Courier
• Escalating fraudulent activities, unusual occurrences, issues/deficiencies/trends to your direct supervisor and/or Team Lead and/or AML and/or Branch Compliance Officer (BCO) and/or Chief Compliance Officers and/or applicable Shared Services Department as appropriate
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
   
• Adhere to compliance with regulatory activities and guidelines as part of the service process, including Privacy, Occupational Health & Safety (OHS), Anti-Money Laundering (AML), Anti-Terrorist Financing, Financial Consumer Agency of Canada (FCAC), Know Your Customer (KYC), Canadian Deposit Insurance Corporation (CDIC), Mutual Fund Dealer Association (MFDA) rules, regulations, and policies, as well as Scotia Securities Inc. (SSI) guidelines/processes and Guidelines for Business Conduct.
• Champions a high-performance environment and contributes to an inclusive work environment.

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates should have experience of 1 to less than 2 years’

Physical Requirements:

• The candidates should be able to work in a fast-paced environment, and a repetitive tasker
• The candidates should be able to work with attention to detail
• The candidates should be able to bend, crouch, and kneel for extended periods

Candidate Status:

• Canadian citizen and permanent or temporary foreign workers of Canada are eligible for this position.
• International Candidates who don’t have a valid Canadian work permit also can apply

Responsibilities:

• The candidates should be able to sweep, mop, wash and polish floors, dust furniture, vacuum carpeting, area rugs, draperies and upholstered furniture
• The candidates should be able to make beds and change sheets, stock linen closet
• The candidates should be able to clean, disinfect and polish kitchen and bathroom fixtures and appliances, handle and report lost and found items, pick up debris and empty trash containers
• The candidates should be able to wash windows, walls and ceilings, clean changing rooms and showers
• The candidates should be able to address customers’ complaints or concerns

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through below mentioned details.

By email
[email protected]

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates should have experience of 1 to less than 7 months

Location: 2648 Alhambra Dr. Gellatly, BC V1Z 2Z3
Shifts: Day, Early Morning, Morning
Work setting: Day care centre or nursery school

Physical Requirements:

• The candidates should be able to work in a non-smoking area

Responsibilities:

• The candidates should be able to tell stories, support early childhood educators in carrying out programs that promote the physical, cognitive, emotional and social development of children, assist early childhood educators or supervisors in keeping records
• The candidates should be able to engage children in activities by telling stories, teaching songs and preparing crafts, guide and assist children in the development of proper eating, dressing and toilet habits
• The candidates should be able to maintain daycare equipment and assist in housekeeping and cooking duties, prepare snacks and arrange rooms or furniture for lunch and rest periods
• The candidates should be able to submit written observations on children to early childhood educators or supervisors
• The candidates should be able to attend staff meetings to discuss progress and problems of children

Benefits:

• The candidates will get dental plan and paramedical services coverage

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.

By Email:
[email protected]

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates should have experience of 7 months to less than 1 year

Candidate Status:

• Canadian citizens and permanent or temporary foreign workers of Canada are eligible for this position
• International Candidates who don’t have a valid Canadian work permit also can apply

Responsibilities:

• The candidates should be able to deliver and pick up messages, parcels, and other items by hand, operate and drive automobiles, vans, and light trucks to pick up and deliver various items and products, and demonstrate professionalism in customer service
• The candidates should be able to accept payment or invoices for items delivered, receive and relay information to central dispatch, and keep a record of items received and delivered
• The candidates should be able to prepare, package, and restock goods, load and unload goods, sort packages, use maps and other trip planning aids, pay and receive payments for goods, provide customer service, and perform pre-trip, en route, and post-trip inspection and oversee all aspects of the vehicle

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
[email protected]

The Office Coordinator is responsible for Reception and the execution of day-to-day operational tasks & activities to support the Regional Office. 

 Is this role right for you? In this role you will:    

• Perform reception duties including answering the telephone, greeting clients, managing incoming & outgoing mail & courier and booking client appointments
• Maintain office systems, including but not limited to, network administration, telephone and voice mail programs, reference and product files, branch library and Product & Procedures manual
• Lead management of facilities operations as well as delivery and change management of facilities related changes
• Liaise with Facilities to support leasehold improvements, lease renewals and planned moves
• Complete regional reporting requests & data analysis
• Manage regional administration tasks for GIC Maturity Report/Letter Generation, Cash Report Generation and SOTI
• Coordinate and execute on a variety of regional initiatives including seminars, Client Forums and Professional Development Days and coordinate logistics as required
• Assist with branch compliance duties including maintaining the security checklist and Business Continuity Plan
• Participate in various regional meetings and special projects, as needed
• Liaise with external partners such as medical associations, accounting firms, etc. for regional projects as required
• Other administrative tasks as required 
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions

 The Must Haves:

• Community college diploma in Business Administration or equivalent
• Three+ years’ experience in an administrative or clerical position, preferably with a financial services company
• Working knowledge or RRSPs, RRIFs, mutual funds and client services would be an asset
• Excellent computer skills including MS Word, MS PowerPoint, and good understanding of current corporate applications 

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

• Stewardship of the client experience
• Strong organizational skills.
• Excellent communication skills
• Initiative and resourcefulness
• Ability to work effectively and collaboratively within a team
• Attention to detail
• Well-organized with high energy, effective communication skills
• Enjoys a fast-paced environment and is highly professional 
• Team player with a desire to consistently create a positive work environment

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates don’t need standard educational qualifications
Experience: Candidates should have experience of 3 years to less than 5 years
Documentation knowledge: Dangerous goods occurrence reports
Transportation/travel experience: Short-haul, Local
Credentials: Workplace Hazardous Materials Information System (WHMIS) Certificate, Transportation of Dangerous Goods (TDG) Certificate, First Aid Certificate, CPR Certificate
Security and safety: Basic security clearance, Criminal record check, Driver’s validity licence check, Driving record check (abstract), Medical exam, Drug test

Physical Requirements:

• The candidates should be physically demanding
• The candidates should be able to work with attention to detail
• The candidates should be able to handle weight Up to 45 kg (100 lbs
• The candidates should be able to handle heavy loads, and large workload

Other Requirements:

• The candidate should be organized, flexible, reliable, and judgmental
• The candidates should have excellent oral communication, excellent written communication, efficient interpersonal skills, and be able to work as a team player

Candidate Status:

• Canadian citizen and permanent or temporary foreign workers of Canada are eligible for this position.
• International Candidates who don’t have a valid Canadian work permit also can apply

Responsibilities:

• The candidates should be able to address customers’ complaints or concerns, coach colleagues on new methods or work techniques, owner-operator business skills
• The candidates should be able to professionalism in customer service, arrange travel, related itineraries and make reservations, drive lighter, special purpose trucks
• The candidates should be able to load and unload goods, obtain special permits and other documents required to transport cargo on international routes, pay and receive payments for goods
• The candidates should be able to operate and drive straight or articulated trucks to transport goods and materials, perform brake adjustments, perform emergency roadside repairs
• The candidates should be able to oversee condition of vehicle and inspect tires, lights, brakes, cold storage and other equipment, perform preventive maintenance
• The candidates should be able to perform pre-trip, en route and post-trip inspection and oversee all aspects of vehicle, receive and relay information to central dispatch, transport and handle dangerous goods
• The candidates should be able to record cargo information, hours of service, distance travelled and fuel consumption, tarping and ensuring safety and security of cargoT

Benefits:

• The candidates will get paid time off (volunteering or personal days), team building opportunities, wellness program, group insurance benefits, paramedical services coverage, disability benefits, health care plan, dental plan, parking, and other benefits

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume, copy of portfolio or relevant work examples, job reference number, and cover letter) through below mentioned details.

By email
[email protected]

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates should have experience of 7 months to less than 1 year

Location: 4F-6631 Island Highway North Nanaimo, BC V9T 4T7
Shifts: Day, Evening, Weekend, Shift, Overtime, Flexible Hours, Morning

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Benefits:

• The candidates will get benefit as per collective agreement, bonus, gratuities, free parking, and learning/training paid by the employer

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume, Include this reference number in your application 2722022) through the below-mentioned details

By email
[email protected]

Be prepared for the screening questions. Include answering the following questions while applying:

• Are you available for shift or on-call work?
• Are you available for the advertised start date?
• Are you willing to relocate for this position?
• Do you have previous experience in this field of employment?
• Do you have the above-indicated required certifications?
• What is the highest level of study you have completed?