All jobs within 50 km around Scarborough Village

The Customer Service Training team is looking for dynamic, proactive, and motivated instructors who will use excellent communication, organizational, leadership skills to plan and deliver quality training programs. 
In this role, the Learning Specialist will conduct training, coaching and facilitation for front line employees and managers in the Corporate Customer Service Training Branch. Deliver initial, regulatory, recurrent, and soft skills training to ensure appropriate levels of compliance and customer service levels are met and maintained. The position does require traveling. 

Posting End Date: Aug 27, 2024

Responsibilities:

• Provide classroom and instruction/ facilitation related to Customer Service, Initial, Regulatory, soft skill, and customer service excellence, as required.
• Provide coaching and operational support to front line employees as required.
• Evaluate/coach trainee performance and provide timely feedback/coaching to participants.
• Prepare reports on training activities as required.
• Support scheduled training activities, training events and other training related activities.
• Complete existing training/communications material such as pre and post training documentation.
• Liaise with Training Delivery Managers and other members of the Customer Service Training team. 
• Provide operational support to the Customer Service Training, CS Safety, Airport branch (Safety / Regulatory Compliance) as required.
• Assist in maintaining training records. 
• Participate in meetings, workshops, etc., as required. 
• Follow any Training Initiatives as outlined by the Customer Service Training Delivery Manager or Corporate Customer Service Training. 

Qualifications

• High School degree
• Knowledge of adult learning methodologies
• Must be a self-starter with excellent time management skills 
• High regard for safety
• Excellent written and verbal communication skills
• Strong interpersonal skills
• Proficient in Airport Process for Customer Service
• Must have excellent attendance, punctuality, and performance records. 
• Proficient in MS Windows, Word, Excel, Power Point, Teams, and SharePoint. 
• Must be able to travel. 
• Excellent facilitation and instruction skills. 
• Highly flexible and adaptable
• Ability to meet deadlines, work under pressure and prioritize multiple projects
• Strong leadership and conflict resolution skills 
• Motivated and enthusiastic team player
• Ability to work independently with minimal supervision
• Flexibility to work AM and PM shift times
• Weekend training may be required on an ad hoc basis
• Bilingualism (English/French) is an asset

Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Bilingual (English and French)

Reporting to the Sr. Manager, Revenue Assurance, the successful candidate will be an energetic, thorough, and detail-oriented contributor with expert knowledge of controls, data analytics and reporting. We have a bold vision of developing new Revenue Assurance capabilities to deliver even better experiences to our valued customers and frontline team members that support our customers. To enable that vision, we are looking for individuals with a passion for collaboration and innovation. Gone are the days of traditional transactional reporting using clunky tools and stale data – join us to make an impact!

What you’ll be doing:

• Lead the development and migration of Revenue Assurance controls, reporting and dashboards through the entire development lifecycle (scoping, requirements, development, QA, defect management, deployment, etc.) in Databricks.
• Monitor Revenue Assurance controls, reporting and dashboards to identify revenue related risks, and recommend, implement, and monitor corrective actions.
• Perform analysis and transformation of various internal and external data sets with the aim of generating actionable insights.
• Undertake self-initiated analysis to uncover opportunities or instances of revenue or cost exposure/overbilling.
• Help with process automation, technical and analytical support to the operational and management teams when required.
• Generate business case and/or cost benefit statements to support analysis and key findings for any revenue recovery opportunities.
• Collaborate with key internal and external stakeholders to resolve issues or identify and implement opportunities that improve operational processes when required.
• Identify opportunities to leverage advanced analytics (esp. predictive) to effect better business outcomes.
• Support data stewardship and data governance activities and initiatives as needed.

What you’ll bring:

• Undergraduate degree from a recognized university (computer science/engineering, mathematics, business, or equivalent).
• 2-4 years of demonstrated coding, business reporting and analytical experience, preferably within the telecom industry.
• Experience analyzing, manipulating, transforming, and interpreting large and complex datasets (i.e., millions of rows)
• Technical Aptitude: Advanced knowledge of database queries, structures, and data management principles. Python, Excel/VBA, SAS, Business Objects, and other coding will be an asset.
• Experience with one or more current BI and visualization tools such as Tableau and Power BI.
• Demonstrated knowledge of the master data lifecycle, including experience with data profiling and data quality.
• Practical experience with Software Development Lifecycle (SDLC) and ETL (extract, transform, load) processes and associated tools.
• Exceptional analytical and problem solving skills.
• Excellent interpersonal and communication skills with ability to work with cross-functional teams.
• Strong planning and organizational skills and ability to contribute to and support multiple projects in a high-paced performance environment.

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities:
  • Self-driven career development programs (E.g. MyPath program)
  • Rogers First: priority in applying to internal roles of interest
• Wellness Programs:
  • Homewood employee & family assistance program
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no-cost fitness membership with access to virtual classes
• Our commitment to the environment and diversity:
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

This is a hybrid work position and will require you to be in office three days per week. You can choose which days in office work best for you!

If you are selected to move forward in the recruitment process, here is what you can expect:

• 15-minute phone screen with your recruiter, 1-hour virtual interview with Hiring Manager, 30-minute final round virtual interview with Director of the team. Best of luck!

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: No Selection
Length of Contract: Not Applicable (Regular Position)
Work Location: 333 Bloor Street East (012), Toronto, ON
Travel Requirements: No Selection
Posting Category/Function: Finance & Accounting & Audit / Compliance
Requisition ID: 311907

Scotiabank’s Information Technology and Solutions provides global technology solutions support to each of our core businesses - Domestic Banking, International Banking, Global Banking & Markets and Global Wealth & Insurance. Our technology-based solutions enable Scotiabank to achieve sustained profitable growth and a competitive advantage.

The Client Central technology team is an integral part of Global Technology Applications (GTA) team.

We are comprised of high performing, energetic, results-oriented, and collaborative individuals who thrive in our dynamic and agile environment to deliver the best solutions to meet the needs of our customers.

The role

We are looking for a Software Developer to join our team to help move forward our strategy and vision.

As a member in the Client Central technology team, you will be working alongside a group of technology professionals responsible for technical design, development, and delivery of various solutions to resolve multi-dimensional business problems to support business needs.  We are looking to fill our team with forward thinking individuals who embrace change, are passionate about their profession, are flexible, curious, continuous learners and who want to achieve challenging goals and have long-lasting impact on our customers and the Bank.

You will be a hands-on technologist with a results-oriented and curious mindset and deep technical skills. You will provide the delivery of technical solutions, while ensuring they are delivered on time, on budget, and with high quality. You will have the opportunity to be mentored by senior team members, while bringing a fresh perspective to the team.

Responsibilities

• Responsible for the design, development and successful implementation of effective and quality solutions to support client data processing, reporting and analytics.
• Work within a big data ecosystem (GCP, Hadoop) to design and deliver complex software components and applications.
• Analyze complex business requirements and transform them into robust technical specifications.
• Adapt to change quickly and adjust work accordingly in a positive manner.
• Effectively contribute to and collaborate with a dynamic, agile development team, working to build a high-performing team in an inclusive work environment.
• Collaborate and clearly communicate with partner BA, QA and business teams.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• 5+ years of relevant software development and IT industry work experience, with focus on big data technologies
• Disciplined in development methodology and familiar with software development technologies and concepts. Hands on experience in design, development and successful deployment of large-scale projects from end to end
• Proven analytical and problem-solving abilities. Candidate should be able to work both independently and, in a team, -oriented collaborative environment, by understanding the design documents and handling application development, unit testing and QA support
• Excellent programming skills in Python
• Hands-on working experience in Django frameworks is an asset.
• Experience with a wide spectrum of big data technologies including Hive, Spark, HQL, Spark, SQL, Hadoop/HDFS
• Practical expertise using agile delivery with deep understating of core agile concepts, and continuous delivery and deployment methodologies (GitHub, Bitbucket, Maven, Jenkins, Artifactory, Airflow, etc).
• Strong SQL knowledge and experience working with relational databases, including database modeling.
• Experience with GCP (Google Cloud Platform) is a plus.
• Knowledge of Kafka and NiFi is a plus
• Knowledge and experience in Capital Markets and Master Data Management would be an asset

 What's in it for you? 

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to create meaningful customer experiences.
• An opportunity for mentorship from experienced and knowledgeable technologists
• You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world.
• We offer a competitive total rewards package that includes a base salary, a performance bonus, company matching programs (on pension & profit sharing), generous vacation, personal & sick days, personal development funding, maternity leave top-up, parental leave and much more.

Location(s):  Canada : Ontario : Toronto 

Software Developer for the Fraud IT team under Global Functions Technology.

What is the opportunity?

This is an exciting opening for a Senior Developer in the dynamic Fraud IT team. Fraud IT is front line in protecting our clients and RBC from a wide range of fraudulent activity and has a direct impact on RBC's bottom line. You'll be responsible for designing and enhancing detection components and working with Cloud technologies including Openshift, Azure, Kafka, and ElasticSearch. The team embraces an innovative mindset and exploring new solutions and technologies to continuously improve our detection capability and supporting platforms.

What will you do?

• Designing, coding, analyzing, and modifying programming systems, including encoding, testing, debugging and installing for a large-scale system

• Contribute to technical design, development, and implementation of applications

• Design, build, and maintain APIs, Microservices and Responsive web applications by leveraging best practices alongside a global development team

• Integrate applications with 3rd party tools and deploy to cloud services

• Implement effective automation testing strategies along with the build activities

• Ensure code quality, performance, scalability, responsiveness of applications

• Work with technology vendors and own relationships with them to drive seamless delivery of dependent applications

• Conduct and contribute to design and code reviews ensuring our apps are scalable, testable, and maintainable

• Participate in post-implementation reviews of application, development, and processes, continually working to create a learning environment by sharing with others

• Work in an Agile team environment which is fast paced, fun and collaborative

• Ensuring the operating efficiency of existing application systems. Maintaining records for the documentation of systems development and revisions

• Conducting analyses of organizational needs and goals for the development and implementation of application system

• Working with different RBC internal teams for software feature delivery, support and bug fixes

• Stay current and competitive by keeping up to date with the latest platform capabilities, security, performance, and reusability

• Must have 3-4 years working experience as a software developer

• Will be responsible for reviewing Business requirements and a lead participant in application solutioning, design, and development execution

What do you need to succeed?

Must-have  

• 3+ years experience in Java and Scala

• 3+ years experience in Unix/Linux platforms

• Cloud platform experience such as Azure, AWS, or Openshift

• Experience using noSQL technologies such as Elastic Search

• Experience with Kafka

What’s in it for you?  

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Flexible work/life balance options

• Opportunities to do challenging work

• Opportunities to take on progressively greater accountabilities  

#LI-Hybrid

#LI-POST

#TECHPJ

Job Skills

Decision Making, Enterprise Application Delivery, Information Technology (IT) Infrastructure, Interpersonal Relationships, IT Systems Integration, System Applications, Systems Software

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

TORONTO

Canada

37.5

Full time

TECHNOLOGY AND OPERATIONS

Regular

Salaried

2024-04-22

2024-09-30

08/29/2024

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Identifies customer needs and initiates referrals to BMO colleagues.
• Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
• Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
• Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes standardized tasks under supervision.
• Performs initial problem solving within given rules/limits & escalates when required.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
• High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
• Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
• Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
• Projects a professional presence.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• A focus on delivering a personal experience to customers.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic knowledge learned on the job.
• Verbal & written communication skills - Basic (in business environment).
• Organization skills - Basic (in business environment).
• Collaboration & team skills - Basic (in business environment).

$33,850.00 - $44,000.00

CLOSING DATE:  September 2, 2024

AREA OF RESPONSIBILITY:

Reporting to the Foreperson, Facilities Maintenance, responsible for the day-to day maintenance of all Transit facility assets. 

• Performs day-to-day maintenance of Transit Facilities and equipment.
• Assists the Millwright and/or Utility person when needed.
• Cleans and maintains facility including drywall repairs, painting, and minor plumbing.
• Operates a forklift to perform shipping and receiving duties as well as equipment repairs.
• Sharps disposal, cleaning bodily fluids, human and pet waste from Transit properties.
• Conducts preventative maintenance and inspections on equipment such as hoists, fire suppression systems, building lighting.
• Installs and removes bus shelters and bus stop signs and other related work.
• Performs maintenance on and cleans bus shelters and bus stops using pressure washer and other related equipment.
• Removes snow, and performs other winter maintenance activities at all Transit facilities and bus stops.
• Performs other similar and related duties to this position, as assigned.

SELECTION CRITERIA:

EDUCATION:

• Grade 12 education or equivalent secondary education as established by the Ontario Ministry of Education.

REQUIRED EXPERIENCE & LICENCES & CERTIFICATIONS:

• Experience in operating a 4-wheel drive truck equipped with trailer.
• Experience in operating a 4-wheel drive truck equipped with snow plow and salter.
• Experience in general shop maintenance, including general carpentry, plumbing.
• A current class G driver’s license in good standing with the ability to upgrade to a class DZ license.
• A current forklift operator’s certificate or the ability to obtain a forklift operator’s certificate.
• A current Fall Protection and Ariel Work Platform Certificate or the ability to obtain the certifications.

OTHER SKILLS AND ASSETS:

• Able to work at various height elevations (above 20 feet).
• Able to work shifts and variable hours.
• Able to handle physical demands of the job.
• Able to work outside and in all weather conditions.
• Exceptional communication and interpersonal skills with an emphasis on customer service.
• Strong time management and organizational skills.
• Able to work independently and as part of a team in a fast paced environment.
• Able to wear required personal protective equipment and use appropriate safety equipment to complete job tasks in a safe manner

LI-AV 

**Various tests and/or exams may be administered as part of the selection criteria.

Interview:  Our recruitment process may be completed with video conference technology.

Responsibilities

To achieve the Maintenance department and customer operations goals and ensure ongoing equipment (system) reliability through preventative maintenance, breakdown repairs, troubleshooting/analysis and equipment upgrades.

• Perform service and preventive and corrective maintenance on all DC equipment following department procedures and trade best practices, working in a safe and effective manner, and adhering to all safety policies.

• Respond to all equipment breakdowns in a timely manner.

• Maintain accurate repair parts and work records on computerized maintenance system (MAXIMO)

• Perform repairs with minimal supervision, taking responsibility and decision making to oversee that the job is complete within time demands.

• Provide information on equipment and system problems to maintenance supervisor and provide updates as required, seeing job to completion within time requirements.

• Provide accurate repair and troubleshooting information for all work in Maximo: time spent, parts used, failure comments, suggestions for corrective repairs or improvements, etc.

• Provide information on equipment and system problems.

• Demonstrate flexibility when tasks are re-assigned or altered.

• Follow maintenance quality and standard operating procedures as established.

• Train and mentor apprentices in mechanical & job-specific skills

• Other duties as assigned

• Shift:12-hour shift 7p-7a (Sunday-Tuesday)

Qualifications

• Licensed Industrial Mechanic Millwright (Ontario Certificate of Qualification #433A)

• Ability to work at heights up to 100 feet.

• Ability to stand for long periods with occasional laying, stooping, and crouching plus frequent heavy lifting (up to 50 lb)

• Fabrication experience and ability to weld in all positions.

• Demonstrated skills/experience with pneumatics, hydraulics.

• Demonstrated machinery/repair/overhaul & troubleshooting skills with material handling equipment (e.g., conveyors, sorters, AGVs, etc.)

• Demonstrated equipment troubleshooting skills.

• Machine shop experience, rigging experience and 5S experience.

Assets

• Certificate of Apprenticeship (Ontario or Canadian equivalent)

• Experience with automated conveyor systems, Beumer Sorter systems,   Tire Gantry,  and Rite Hite Dock door System

• Health & Safety experience (e.g., safety committee experience)

• Strong skills using MS Office (Excel, Word) or AutoCAD

• Ability to teach/mentor inexperienced trades or apprentices.

• Maximo CMMS experience.

Reporting to Manager of Accounting Operations, the Senior Financial Analyst will play a key role within team focused on efficient and accurate accounting for long term assets and related financial statement lines. As part of the broader accounting operations team, the incumbent will prepare and record journal entries, reconciliations and analysis. This will include ensuring accurate reporting and adherence to accounting standards and internal controls.

• Accounting for intangibles and other IT-related assets for the retail segment as well as fixed assets and leases for CT Bank

• Preparation and review of journal entries, GL account reconciliations and variance analysis

• Provide evidence/support as requested by auditors, tax, internal control and other teams

• Opportunities to participate in finance mentorship program, DIB committees and join employee resource groups

• Supervision and oversight of Financial Analysts

What you bring

• University or college degree in accounting or similar program

• CPA designation or in progress

• 3 to 5 years of experience in accounting, either in industry or with a firm

• Experience accounting for intangible assets, fixed assets or leases (nice to have, but not necessary)

• Interest in finding opportunities for automation, including use of macros, Power Query and PeopleSoft queries

• Experience with Microsoft products such as Excel, Teams, SharePoint and Outlook

• Experience with Oracle products such as PeopleSoft Financials or Hyperion Financial Management (nice to have, but not necessary)

• Willingness to work additional compensated hours during month-end periods

• Ability to work at the Yonge & Eglinton head office 2 days per week (subject to change)

Even if you don't meet all the mentioned criteria, we encourage applicants with other relevant experience to apply and highlight those qualifications.

Hybrid

We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team. 

What we offer

We see the value in learning from each other. That is why we inspire collaboration and team building at every turn. Working with a variety of experts, you will form strong relationships, gain mentorship, and expand your knowledge. And with both formal and on-the-job training, you will get the support to reach your goals – and keep setting new ones. Around here, every day is new, exciting, and packed with opportunities.

• Competitive compensation package includes overtime pay, annual bonus, flexible benefits program, and defined contribution pension plan
• 19 Paid Days off during the year in which their first anniversary falls, plus 5 Company Designated Holidays that generally fall between Christmas and New Year
• Voluntary Registered Retirement Savings Plan (RRSP) or a Tax-Free Savings Account (TFSA), conveniently funded by Team Member payroll contributions
• Family is important - maternity and parental leave program has Employment Insurance (EI) top-up
• Career support through reimbursement for professional development tuition fees
• Company Diversity and Inclusion business partnering groups
• Employee & Family Vehicle Discounts
• Develop friendly and long-lasting relationships through social events and an on-site fitness facility

Role Overview
The Administrator will be supporting the Manufacturing General Manager, Senior Managers, and on occasion, team members to ensure the smooth running of the workplace. You will perform general administration tasks, including answering phone calls, responding to emails, and managing correspondence.  Part of your responsibilities will include scheduling and coordinating meetings, appointments, and travel arrangements.  You will be editing documents, reports, and presentations, showcasing your analytical skills, and participating in the planning and organizing of company events, tours, and visits. This role gives you the opportunity to use your excellent communication skills, expert multi-tasking capabilities, attention to detail and your ability to work under pressure in an independent, professional, and timely manner. 

What you’ll be doing

• Gather, track, and analyze data for safety, quality, cost, and productivity improvements
• Develop of reports and presentation material for all levels of management
• Assist with travel arrangements and coordinate Company events and corporate visits
• Manage office supplies and fixed assets
• Purchase requisitions and good receipts management for various programs
• Manage and maintain calendars, schedules, and meeting agendas
• General office administration and support

What you’ll bring

• Diploma/Certificate in Office Administration, Business or equivalent diploma/certificate is required, equivalent combination of education and relevant experience would be considered.
• Minimum of 1 to 3 years of related work experience required.
• Advanced knowledge of Microsoft applications (Word,  PowerPoint, proficient in Excel creating graphs, formulas, pivot tables, and Microsoft Outlook)
• Proven work experience using SharePoint
• Knowledge of SAP software an asset
• Keen sense of urgency in delivering tasks and excellent follow through in prioritizing, coordinating, and planning in a high volume, fast paced environment
• Excellent verbal and written communication skills as well as strong analytical capabilities
• Attention to detail with a strong motivation and self-initiated improvement mindset
• Proven problem-solving skills with exemplary planning and time management skill
• Proven discretion and confidentiality
• Excellent interpersonal skills and the ability to work effective in a team environment
• Possess excellent telephone skills
• Willing to support daily and weekend overtime requirements as needed
• Must be flexible to work in Cambridge and/or Woodstock plant locations

If you have any questions, please reach out to [email protected]. TMMC is an equal-opportunity employer committed to creating a diverse team. We believe in enabling people to work together and realize their full potential. Please advise us at any point during the recruitment and selection process if you require accommodation. TMMC is a smoke-free property. 

As a member of CIBC’s Enterprise Technology team- information security technology, the Application Integration Specialist is responsible for the detailed technical design and development of applications using various technology platforms. The role performs tasks of technical depth and breadth, utilizing a solid understanding of business dynamics to conduct impact analysis and provide feedback on problems with recommended solutions. The Application Integration Specialist determines methods and approaches to projects, transforming business requirements specifications into programming instructions, designing, coding and testing programs. In addition, the role plays a key role in the development and implementation of database management solutions, supporting the company’s backup plans. The role uses judgement and autonomy on day to day tasks, exercising considerable latitude to conduct data source analysis and negotiate with users regarding requirements.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-2 days per week on-site, while other days will be remote.

How you'll succeed

• Systems Implementation - Participate and conduct technical design, development, and integration of cross functional, multi-platform application systems. You must have good knowledge and understanding of Software Development Life Cycle, good understanding of databases and knowledge of networking.
• Troubleshooting  and Technical Skills – Work closely with key business and technology partners to ensure that business and client impact issues are well understood and addressed. Ensure adherence to all regulatory and information security standards and policies are maintained in all aspects of the application management. Provide technical guidance concerning business implications of application development projects
• Relationship Management - Build strong relationships and partnerships with technical team members, clients, vendors and peers.  Lead discussions, listen and ask the right questions to ensure problems/issues are identified and resolved. Express oneself and communicate with others verbally at an advanced level; recognizing that verbal communication is more than just language - it includes tone, style and structure.

Who you are

• You can demonstrate experience. 2-3 years’ experience as an Application Developer/Support and Integration Specialist wearing multiple hats to help support internal clients. You must have at 1-2 year experience in SQL, Power BI, scripting languages such as Python, Bash. Experience in application production support including logical thinking, organizational and troubleshooting skills. Experience in application production support including logical thinking, organizational and troubleshooting skills. Flexible and able to adapt to a rapidly changing environment and can manage projects of varying length, scope, and complexity. Strong asset if you have experience with Azure DevOps/Jenkins/Github. Familiar with CI/CD pipelines, automation tools, cloud platforms such as AWS, Azure, or Google Cloud, and networking concepts, protocols, firewalls, and VPNs. Knowledgeable about application security and network security. Experience with scripting languages such as Python, Bash. Also an asset if you have Java experience.
• You have a degree/diploma in Computer Science, Software Engineering, Information Systems, or a related field of study.
• You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of a team that enjoys working together to create a shared vision.
• You put our clients first. Passion for client service - You want the work you do each day to result in a positive client experience.
• You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
• You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
• You're passionate about people. You find meaning in relationships and build trust through respect and authenticity and enjoy being a team member.
• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program
• Our spaces and technological toolkit will make it simple to bring together great minds to build innovative solutions that make a difference for our clients
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

Job Location

Toronto-81 Bay, 15th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Application Development, Applications Programming, Emerging Technologies, IT Strategic Planning, Mentoring Staff, Project Management Technology, Work Collaboratively

The Data Operations Manager will be part of the Market & Data Insights team and be a champion for data. This includes providing day-to-day data steward processes, data quality, data governance, KPIs, and privacy.  The role will work directly with the Director and involve strong collaboration with the Senior Managers of CRM and Data Insights, and managing data steward processes, aligning with the Global data steward team on protocols, and adhering to timelines and procedures.

This is an excellent opportunity for a strong, tactical, self-starter who will implement processes and governance to ensure data integrity and data standards and be part of a transformation.

• Develop and implement data-related processes, policies, and plans across Front Office Transformation and across National Marketing & Communications (NMC).
• Ensure process adherence, data accuracy, integrity, and consistency, and troubleshoot data issues with Salesforce, Introhive, and BoardEx.
• Build relationships with key stakeholders, including the global data steward team, the user base, and the CRM Champion Networks.
• Plan, develop and execute Salesforce data quality initiatives, including logic and quality checks to monitor changes made by users and other CRM analysts to maintain data integrity.
• Manage the daily projects for our offshore contractors.
• Collaborate with various teams on data governance and privacy.
• Participate in regular testing and enhancements, focusing on data impacts and data governance.
• Stay updated on current trends and leading data practices across industries.
• Develop and maintain requirements for data currency, accuracy, precision, retention, and security.
• Enforce established data standards, guidelines and roles and responsibilities.
• Proactively monitor and test data accuracy and facilitate required data corrective actions.
• Contribute to continuous improvement of data-related processes.
• Participate in data cleansing activities and resolve data discrepancies.
• Support the development and reporting on data KPIs and manage data-related projects and reports.
• Create reference materials on data quality trends, data governance, and privacy for a wide range of firm stakeholders.
• Assist in the development of project plans and timetables and maintain good communication with business partners and teams.
• Work with the Global data team on future projects related to master data and support other team members on ad hoc or special projects.
• Develop thorough knowledge of KPMG, its lines of business, and service areas to enhance the client experience.

What you bring to the role

• 2-3 years of experience in data cleaning, quality, data privacy and governance, CRM tools and processes, research or a related discipline.
• Strong business acumen with an understanding of the business purpose of data, knowledge of Canadian companies, and experience with executive level contacts and opportunities.
• Experience in the Professional Services industry and working with CRM databases and other data tools and resources.
• Understanding of data structure, quality, and processes, and experience working with large and diverse data sets.
• Efficiency, attention to detail, quick learning, and professional development eagerness.
• Knowledge of CASL and other data privacy legislations.
• Experience working with a virtual team, preferably in Canada and India.
• Intellectual curiosity, analytical acumen, strong problem-solving and people skills.
• Ability to thrive in a fast-paced environment, meet deadlines, and provide support and recommendations to senior leadership.
• Exceptional communication and organizational skills, and a team-oriented attitude.
• Proficiency in data management and integration, data profiling concept, design, and development.
• Hands-on experience with SQL databases, csv files, SQL statements, and other APIs.
• Demonstrated ability in capturing business requirements, designing data-driven systems, and estimating level of effort.
• Self-management skills, intermediate to advanced Microsoft office skills, and experience with PowerBI.
• A desire to learn, share and collaborate, and a positive attitude to ‘get it done’ and takes initiative.
• Proficient with data management and integration, data profiling concept, design and development. 
• Strong analytical and systems thinking skills.

This position requires written and oral fluency in English. The successful candidate may be required to support or collaborate with English-speaking colleagues or stakeholders while at KPMG. The successful candidate may be required to create, interpret and/or apply policies, practices, laws and and/or regulations during the regular course of their employment.

KPMG BC Region Pay Range Information

The expected base salary range for this position is 69,000$ - 110,500$ and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills, & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.