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As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by effective administration and day-to-day trading of their business. 
  
IS THIS ROLE RIGHT FOR YOU

In the role you will:
 

• Ensure effective client administration by managing all administrative processes and escalations requiring investigation
• Consistently demonstrate high levels of client service by:
  • supporting the advisor in regular reviews of portfolios including entering client trades as directed by the client or Advisor and identifying client needs
  • responding to client inquiries, resolving issues and effecting client transactions in a timely and responsive manner
• Provide marketing assistance by coordinating materials, events, and seminars to increase/identify opportunities to grow assets and/or revenue
• Support the growth of the business by managing tracking reports for Wealth Advisors to review targets, recommendations, and financial plans/concepts  
• Build effective working relationships across various departmental and business line contacts by actively collaborating and sharing knowledge and experience

 
DO YOU HAVE THE SKILLS
We would love to work with you if you have:

• Experience in the securities industry
• Already duly registered as an Investment Representative (IR) with CIRO
• Excellent verbal and written communication
• Strong organizational skills 
• Ability to take initiative, work independently and meet deadlines
• Meticulous attention to detail and excellent time management skills
• Exceptional client service skills

 
WHAT’S IN IT FOR YOU
 

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, curiosity and celebrates success. 
• Learning and Development – free access to Scotia Academy to upskill and develop your skills

** Ideally CSC completed.

Main Purpose and Function
The Vancouver Board of Parks and Recreation is accepting applications from qualified individuals to be added to a pool of Building Workers (BW) to join our Community Centres and Mobile Parks auxiliary teams. This role will provide qualified candidates an opportunity to work in and across a diverse portfolio of facilities and spaces in the City. Qualified candidates will be assessed on the basis of their skills, knowledge and abilities, and may be selected for an interview should they meet the qualifications and requirements of the position and a vacant opportunity exists. 

Specific Duties and Responsibilities

We are hiring auxiliary staff for two teams within the Park Board, our Community Centres and our Mobile Parks Teams.

Building Worker - Community Centres
The Building Worker is responsible for the enhancement of civic buildings by completing janitorial duties and minor maintenance. A key part of the role requires knowledge of standard cleaning methods and the ability to learn new and effective methods to ensure the cleanliness of the facilities. The Building Worker is responsible for performing a variety of heavy cleaning tasks including stripping and waxing floors, cleaning windows, cleaning washrooms, showers and change rooms, carpet cleaning, emptying garbage, minor maintenance repairs and other related duties as required.

Building Worker - Mobile Parks

The Mobile Parks Building Worker will provide janitorial services for the citywide inventory of public bathrooms and change rooms in parks. The Building Worker must also be able to operate a vehicle on a daily basis in a safe and efficient manner. Duties include, but are not limited to: opening, stocking, spot and deep cleaning, and locking facilities.

The successful candidate must be able to work a variety of shifts including mornings, afternoons, evenings, overnights and on weekends. 

Qualifications
Education and Experience:

• Completion of a recognized certification program in building services work and some related experience.
• Experience performing a variety of routine manual tasks in care, cleaning and general maintenance of buildings.
• Experience operating and using janitorial tools, equipment and supplies.
• WHMIS is preferred.

Knowledge, Skills and Abilities:

• Working knowledge of materials, methods, safety practices and simple equipment used in janitorial and maintenance work.
• Ability to arrange an effective work schedule under minimum direct instruction.
• Good health and strength sufficient to perform a variety of routine manual tasks in care, cleaning and general maintenance of buildings.
• Skill in the use of heavy cleaning equipment.

Driver License and Record Checks: 

• A current and valid class 5 BC Driver’s License and a satisfactory driving record is required for the Mobile Parks Team, but not for the Community Centres Team

All applicants must attach a copy of their Building Services Work certification and any other relevant documents to their application

The City’s COVID-19 vaccination policy is currently suspended and as a result, vaccination against COVID-19 is not required at this time. However, should circumstances change and the City deem it necessary to re-introduce such policy, you may be required to provide proof of vaccination against COVID-19 in order to be eligible to continue performing your duties.

Business Unit/Department: Board of Parks & Recreation (1400) 

Affiliation: CUPE 15 Parks 

Employment Type: Auxiliary/Casual 

Position Start Date: May, 2024

Salary Information: Pay Grade GR-013: $27.04 to $31.66 per hour
Number of Positions: Multiple

Application Close: Open Until Filled

Main Purpose and Function
The primary purpose of this position is to investigate IT and business requirements; design, develop, document and support solutions; and apply knowledge of the best-of-breed processes and procedures in business applications to recommend changes to business processes.  This position is to be a leader of software development projects through the preliminary investigation, analysis of requirements, business case and feasibility study, design, implementation, quality control, documentation, and post-implemenation review phases.  This position provides ongoing application support and responsibilities may include performing changes to business application configuration and programs.  This position also performs hands-on programming when required. The position has access to confidential information and makes critical recommendations for changes in methods, processes and procedures that may impact on financial and operational areas as well as staffing work loads, working conditions, changes in positions or staffing levels.

Specific Duties and Responsibilities

• Performs hands-on programming when required to support projects and technology pilots
• Researches, evaluates and recommends new tools and methodologies for development of business applications
• Identifies opportunities to improve operational effectiveness through the use of technology and makes recommendations where appropriate (make changes to use of system, business process and/or add additional functionality)
• Recommends changes in technology platforms and processes that may impact on financial and operational areas as well as staffing work loads, working conditions, changes in positions or staffing levels
• Consults with customers to understand business processes and requirements, and applies critical thinking and analysis skills to deliver end-to-end solutions
• Manages projects through all phases from planning, design, development, implementation and hand-over to operational support
• Prepares documentation including project charters, business cases, statements of work, user stories, estimates, matrices of responsibility, training materials, system configuration documentation, etc.
• Develops systems alternatives including work procedure changes, and recommends the most suitable alternative to assist customers in meeting their operational requirements
• Develops technical specifications including diagrams and charts to provide the blueprints for developers to write or code programs
• Reviews or develops test scripts and scenarios to ensure adequate testing of system configuration and integration
• Performs testing, configuration changes, enhancements and new functionality in order to ensure system integrity and proper integration across various applications 
• Remains current with developments in applications and related technologies, including releases and enhancements/new functionality
• Delivers presentations to customers (users, departments) and technical staff on systems solutions and specific technologies
• Provides problem resolution for calls referred by Help Desk
• Investigates and follows up on application system errors/problems, and liaises with IT staff or vendors as required to resolve these issues
• Provides technical assistance to business applications upgrades and implementation of other modules, including integration to other applications
• Provides support to corporate and departmental reporting, assists in the use of existing reports, and develops/documents additional reports, as required
• Monitors applications performance, trouble shoots problems with technical specialists
• Participates in demos to customers and provides on-going support and guidance
• Participates in the development of new standards, and leads technical committees
• Has access to highly sensitive and business critical data from all City departments (e.g. taxes and utilities owing, parking tickets outstanding, and vendor pricing)
• Other duties/responsibilities as assigned

Qualifications

Education and Experience:

• Related post-secondary degree, with preference for graduate degree in Computer Science or Business Administration or an equivalent combination of education, training and experience
• 5+ years of experience with:
  • C# and .NET (.NET Core preferred)
  • SQL/database design
  • Systems analysis and application reporting tools
  • Server technology and software
  • System integration between business applications and across technical platforms
  • API Management and Integration Platforms (API design, gateways, analytics)

Knowledge, Skills, and Abilities:

• Thorough knowledge of programming technologies: SQL, .NET Core, React, JavaScript, integration tools, low code platforms
• Thorough knowledge of current trends, standards, and products in Information Technology,  (i.e. .NET and Object-Oriented Methodology, Mobile Computing, Cloud, Business Intelligence, Agile Methodology)
• Demonstrated ability to gather and interpret requirements, constraints, and risks from various business units to inform system design and architecture.
• Demonstrated operational and project management skills: results focused, team oriented
• Proven skills in developing detailed technical implementation plans, with a clear understanding of scope, budget, and schedule management for IT projects and initiatives.
• Broad knowledge across multiple aspects of the business (i.e. organizational structure, key players, current business processes and supporting systems and services, etc.)
• Thorough knowledge of configuration of applications
• Strong analytical and problem solving skills
• Combination of strong technical and business skills
• Demonstrated ability to work both independently and as a member of a team
• Ability to manage projects, multiple priorities and respond to requests in a timely manner
• Ability to establish and maintain effective working relationships both internally and externally with technical and non-technical staff
• Ability to handle business critical and sensitive information
• Demonstrated ability to work under pressure, manage multiple priorities and respond to requests in a timely manner
• Continuous improvement and continuous learning mindset
• Knowledge of municipal business processes would be an asset
   

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

The City’s COVID-19 vaccination policy is currently suspended and as a result, vaccination against COVID-19 is not required at this time. However, should circumstances change and the City deem it necessary to re-introduce such policy, you may be required to provide proof of vaccination against COVID-19 in order to be eligible to continue performing your duties.

Business Unit/Department: IT, Digital Strategy & 311 (1070) 

Affiliation: Exempt 

Employment Type: Regular Full Time 

Position Start Date: May, 2024

Salary Information: Pay Grade RNG-080: $92864 to $116070 per annum

Application Close: May 5, 2024

Main Purpose & Function
Performs materials handling function at the City of Vancouver’s warehouse facilities including; loading, unloading, sorting, storing, moving, and counting inventory; receiving and issuing materials; packing and labeling materials; and general warehouse maintenance.

The Warehouse Worker reports to the Storekeeper position; frequently interacts with a wide range of internal and external stakeholders.

Specific Duties & Responsibilities
Receiving Inbound Material

• Unloads and inspects material for quality and quantity
• Compares purchase order to packing slip, report and document any discrepancies
• Records the receipt of all inbound materials in SAP

Storing Material

• Labels material by SKU number, barcode, material description, and / or bin number
• Arranges and stocks material on racks, shelves, or bins according to predetermined sequence, and restock shelves as required
• Stores, distributes and / or disposes of returned material
• Maintains accurate records of all in-stock material in SAP

Picking and Processing Orders

• Accepts and reviews accuracy of outbound customer orders, work orders, shipping orders, and requisition forms
• Picks ordered materials from warehouse stock, assemble and prepares ordered materials for shipping
• Loads and/or delivers orders when required
• Records outbound material movement in SAP

Inventory Management

• Conducts scheduled inventory cycle counts, record count totals, and report any discrepancies between count and SAP record
• Maintains accurate record of inventory movement in SAP

Customer Services

• Reviews, corrects, and completes orders request and document in SAP
• Resolves routine customer inquiries at the counter and over the telephone
• Makes occasional offsite deliveries
• Accompanies customers in the warehouses

Warehouse Operations

• Adheres to the necessary safety methods and procedures, departmental processes, and corporate policies
• Maintains warehouse cleanliness and organization
• Operates motorized material handling equipment (e.g. vehicles, forklifts, order pickers etc.)
• Performs other duties/responsibilities as assigned

Qualifications
Education and Experience:

• Completion of grade 12 or equivalency
• Related warehouse experience, or an equivalent combination of education and experience
• Forklift Operator Certificate is required, with preference given to candidates with at least 2 years experience operating a forklift
• Current and valid Driver’s License for the Province of British Columbia is required

Knowledge, Skills and Abilities:

• Working knowledge of warehouse operations and materials movement
• Ability to take directions, and follow instructions and regulations
• Ability to perform thorough, complete, and accurate work
• Ability to work collaboratively within a team environment
• Ability to build effective working relationships
• Ability to use computer programs including word-processing, spreadsheets, databases and scheduling programs
• Ability to read, write, count, and speak English
• Ability to lift, push, and carry heavy items
• Ability to operate a vehicle, forklift, and order picker
• Ability to use hand and power tools
• Ability to work at heights
• Ability to perform physical work in all weather conditions

Driver’s License and Record Checks:

• A valid BC Driver's license is required.
• The license must not include any restrictions that would affect the ability to legally and safely carry out job responsibilities.
• Transportation arrangements must meet the operational requirements of the department

Business Unit/Department: Finance, Risk & Supply Chain Management (1150) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Temporary Full Time 

Position Start Date: June 2024 

Position End Date: September 2024 

Salary Information: Pay Grade GR-016: $30.41 to $35.72 per hour

Application Close: May 3, 2024

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates don’t need standard educational qualifications
Experience: Candidates should have experience of 2 to less than 3 years’
Cuisine specialties: Canadian

Location: 1583 Coal Harbour Quay Vancouver, BC V6G 3E7
Transportation information: Public transportation is available
Work setting: Restaurant, Urban area
Cook categories: Cook (general), First cook, Line cook, Prep cook, Second cook, Third cook

Physical Requirements:

• • The candidates should be able to work under pressure in a fast-paced environment, be physically demanding, and a repetitive tasker

• The candidates should be able to work with attention to detail
• The candidates should be able to stand for extended periods
• The candidates should be willing to for overtime
• The candidates should be able to handle heavy loads

Other Requirements:

• The candidate should be client focus, dependable, organized, initiative, flexible, reliable, and judgmental
• The candidate should have excellent oral communication, and be able to work as a team player

Responsibilities:

• The candidates should be able to prepare and cook complete meals or individual dishes and foods, prepare dishes for customers with food allergies or intolerances
• The candidates should be able to plan menus, determine size of food portions, estimate food requirements and costs, and monitor and order supplies
• The candidates should be able to inspect kitchens and food service areas, train staff in preparation, cooking and handling of food
• The candidates should be able to order supplies and equipment, supervise kitchen staff and helpers
• The candidates should be able to maintain inventory and records of food, supplies and equipment, manage kitchen operations

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.

By Email:
[email protected]

By fax:
604-669-7699

As a Branch Administrator you will be responsible for contributing to the overall success of the branch by ensuring a high level of client service achieved by effective operations and administrative efficiencies. 
  
IS THIS ROLE RIGHT FOR YOU
In the role you will:

• Foster and develop a strong and positive team environment, driving employee empowerment, innovation and a high degree of engagement
• Effectively manage all administrative areas of branch operations
• Oversee the hiring, training, scheduling, supervision, and performance management of all support staff in the branch.
• Oversee all transactional banking functions
• Consistently demonstrate high levels of internal and external client service,
• Adhere to compliance and audit requirements and maintenance of branch profitability.

DO YOU HAVE THE SKILLS
We would love to work with you if you have:

• Experience in the securities industry
• Experience managing a large team
• Already duly registered as a Registered Representative (RR) with CIRO
• Successful completion of Wealth Management Essentials (WME)
• Excellent verbal and written communication skills 
• Meticulous attention to detail and excellent time management skills
• Exceptional client service skills

WHAT'S IN IT FOR YOU

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, curiosity and celebrates success. 
• Learning and Development – free access to Scotia Academy to upskill and develop your skills

Our Office Manager started off as a weekend Inside Sales Coordinator, and worked her way into the position that she is in today. Our Director of Operations, Operations Manager, and Production Coordinator started working within the field and are now responsible for managing the entire operations of our company. We believe that as long as you have a great attitude and a strong work ethic, we can train the rest

If this is you…

• Goal-oriented and achievement focused
• Open to learning new skill
• A strong communicator that works well in a team
• Able to think on your feet
• Looking to grow your career

Our sales team members love that:

As a DevOps Engineer, you will play a crucial role in designing, building, and maintaining our infrastructure and development processes. You will work closely with the product team to ensure seamless integration between development and operations. Our tech stack includes Node.js on AWS (utilizing Aurora, DynamoDB, and SQS). Join our small and passionate team as we push the boundaries of automation, scalability, and reliability. Flexible work hours weekdays / weekends.

Responsibilities

• Design, build, and maintain the infrastructure and deployment pipelines.
• Develop and enhance tools for automated deployment, monitoring, and operations.
• Collaborate with development and operations teams to ensure smooth integration and continuous delivery.
• Implement and maintain system security and data protection measures.
• Identify and troubleshoot infrastructure and deployment issues in a timely manner.
• Optimize and scale infrastructure to support the growing needs of the platform.
• Implement and maintain robust monitoring and alerting systems.
• Collaborate with cross-functional teams to drive efficiency and process improvements.

Requirements

• Strong proficiency with scripting languages like Python, Bash, or PowerShell.
• Proficiency in using containerization technologies like Docker and orchestration tools like Kubernetes.
• Experience with cloud platforms, preferably AWS (EC2, S3, RDS, Lambda etc.).
• Solid understanding of networking concepts, security, and protocols.
• Familiarity with CI/CD tools and pipelines (e.g. GitHub Actions).
• Knowledge of infrastructure-as-code tools such as Terraform or CloudFormation.
• Knowledge of database administration and optimization.
• Strong understanding of version control systems, particularly Git.
• Excellent problem-solving and troubleshooting skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong communication skills to effectively collaborate with team members.

Bonus

• Familiarity with Agile and DevOps methodologies.
• Experience with performance tuning and optimization of web applications.
• Familiarity with microservices architecture.
• Experience with payment processing and gateways

Why Work with Us

By joining Commerce7, you'll be part of the ground floor of a small, profitable, and fast-growing company, allowing you to launch your career to the next level. In addition to a competitive salary and great career development potential, we offer the following benefits:

• Make a daily impact with your work, as your contributions will significantly contribute to our business's success.
• Be part of a motivated and passionate team dedicated to empowering our clients with the tools and knowledge they need to succeed.
• Free wine! Enjoy a quarterly wine club shipment on us.

Apply

We value your time and effort in applying for a new job. To apply, please send your resume, cover letter, and any links to your GitHub projects to [email protected]. We look forward to receiving your application and learning more about you.

Our Account Executive team is the engine that drives our business development efforts to close. They proactively look for new opportunities, provide sound advice, give product demonstrations, and offer solutions to complex problems using strong business acumen and resourcefulness. They do it quickly, efficiently, and flawlessly; while continuing to revolutionize an entire industry.

What you’ll work on

• Uncover new business opportunities, leveraging prospecting skills and relationships to build lasting partnerships with Law Firms in your assigned territory 

• Convert qualified opportunities using phone, email, and product demonstrations

• Use Salesforce to manage all sales activities 

• Accurately forecast monthly sales pipeline weekly 

• Take ownership of your territory, managing the sales cycle for all inbound and outbound opportunities

• Collaborate with qualifying teams to strategize on opportunity generation within your territory 

• Conduct discovery calls and product demonstrations to recommend the product solution that best fits each client’s needs 

• Collaborate with cross-functional teams to ensure customer expectations are met with Clio’s product offerings

• Stay up-to-date with industry trends and adapt your sales strategy to position Clio best in your territory.

What you bring:

• Minimum of 3 years of sales experience, including closing deals

• Minimum of 1 year of SaaS, full-cycle sales experience preferred 

• You have a track record of success developing and managing both an inbound and outbound pipeline effectively 

• Experience preparing and taking the lead on product demonstrations 

• Strong communication, organizational and presentation skills with the ability to sell and negotiate at all decision-making levels

• You are self-motivated, creative, organized, and process-oriented

• Experience using tools such as Salesforce, Salesloft, ZoomInfo, SalesNav or similar is a plus 

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• The expected new hire base salary range for similar roles within Clio is $53,600 - $94,800 CAD. The expected new hire commission range for similar roles within Clio is $53,600 - $94,800 CAD. The opportunity to earn commissions beyond the stated amounts is possible as commission earnings are uncapped.

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance 

• Hybrid work environment, with encouragement for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. once per week on our Anchor Day. 

• Flexible time off policy, with an encouraged 20 days off per year.

• $2000 annual counseling benefit

• RRSP matching and RESP contribution 

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
   

Please note that the expected new hire salary range provided is derived from a group of like roles within Clio. Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
 

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance 

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. once per week on our Anchor Day. 

• Flexible time off policy, with an encouraged 20 days off per year.

• $2000 annual counseling benefit

• RRSP matching and RESP contribution 

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The expected salary range* for this role is $63,200 to $94,800 CAD and the expected commission range is $63,200 to $94,800 CAD. The opportunity to earn commissions beyond the stated amounts are possible as commission earnings are uncapped. Please note there are a separate set of salary bands for other regions based on local currency.

We are currently seeking a Customer Support Specialist to join our Customer Support Team in our Burnaby, Toronto, or Calgary hub offices.

What your team does:

This team is high energy and fast paced, and while our number one goal is to provide an effortless customer experience (fast, high-quality answers to any question), we are also hyper-focused on sharing the value of Clio products with our customers. Our team members are smart, engaged, resourceful and driven. They live into our values by thriving as a team, approaching situations with optimism and a solutions-oriented, human-centred mindset to help each other and help our customers win. We intentionally foster a unique contact centre culture built on empowerment and accountability by hiring great people and getting out of their way.

Working Hours:

This is a full time, permanent position. Our Customer Support Specialists work with a flex shift model; this means you will be given a 90 minute window in which your shifts will start and end. The start time may change day to day within that window however you will always know your shifts two weeks in advance. 

For example, if your flex shift is 9-10:30am PT, you will never start before 9am PT or later than 10:30am PT, and will work an 8 hour shift from that start time.

Our shift requirements for new hires change on a regular basis to meet business requirements, but could start as early as 6am PT and end as late as 8:30pm PT.

Your Talent Acquisition Specialist will be happy to explain more should you connect with them. 

What you'll work on:

• Handling a high volume of inbound requests by phone, chat, and email with a focus on making the customer experience as effortless as possible;

• Becoming an expert in all of Clio’s features and functionality with the ability to speak to the additional value that Clio provides; 

• Methodically troubleshooting technical product issues, reproducing and coordinating resolutions with our Technical Escalations, Product and Customer Success teams;

• Confidently handling a wide variety of inquiries, providing guidance, needs-based solutions and proactively identifying the customers next challenge to help them get the most out of working with Clio;

• Coaching our users to leverage self-serve resources and group training opportunities;

• Identifying when a customer is a fit for additional products or services, and connecting them with the appropriate team to discuss options further;

• Capturing feedback on the product for use by our Product team;

• Owning your own development and career growth to get better everyday! 

What you bring:

• Confidence in your ability to connect with a wide range of people and love for working with customers of all skill levels and personality types;

• Excitement about finding new and complex problems to solve;

• Tech-savviness and excitement to dive into learning new platforms;

• Strong verbal communication skills, ability to express yourself in a clear, concise, and empathetic manner;

• Patience, compassion and understanding;

• Curiosity to strive to continuously improve and learn;

• Ability to thrive at multitasking and prioritizing in a fast-paced environment;

• Excellent writing skills, and the ability to write in a professional tone with little to no grammatical or spelling errors;

• Self-driven attitude and willing to take initiative to grow your skills;

• Fun, outgoing, and engaging personality - and love to work as a cohesive team.

Serious bonus points if you:

• Have customer focus at your core and are eager to make a career out of helping clients be successful;

• Have experience working with web-based/SaaS applications;

• Are familiar with Zendesk or similar CRM software;

• Are familiar with Legal or other professional service industries;

• Are flexible and open to working evening and night shifts;

• Are proficient in Google Suite and Microsoft Office;

• Are proficient in Windows and/or Mac operating environments.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
 

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance 

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. once per week on our Anchor Day. 

• Flexible time off policy, with an encouraged 20 days off per year.

• $2000 annual counseling benefit

• RRSP matching and RESP contribution 

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years