All jobs within 50 km around Vaughan

Basic Function:

• Perform operational and/or administrative duties of a complex nature requiring initiative and judgment.  

Tasks / Responsibilities:

• Create tables, graphs and prepare spreadsheets.
• Sort and merge documents, reports, etc.
• Research data and prepare reports
• Edit and proofread
• Work under pressure
• Prepare, maintain, validate, input, and update data/files, records, documents, manuals, etc.
• Receive, index and revise manuals or data
• Prepare correspondence
• Receive and direct all incoming calls
• Provide assistance for outgoing calls, e.g. directory assistance, calling card
• Refer external customers to appropriate areas, e.g. departments, employees
• Assist other employees in the department
• Arrange ground transportation for internal/external customers, e.g. taxis
• Arrange travel and appointments
• Liaise with internal/external customers
• Research, resolve, and respond to internal/external customer issues and queries, verbally and/or in writing
• Work with minimal or no supervision
• Design, compose, format and produce correspondence, reports and documents using a variety of software applications
• Prepare third party billings
• Handle cash/cheques and related documentation
• Verify and process invoices, claims and/or expenses
• Coordinate and make necessary arrangements for presentations, seminars, training sessions, interviews, etc.
• Build, update and maintain schedules and staff rosters
• Organize and prioritize workload to meet deadlines
• Comply with Government Regulations, Company Policies, Collective Agreement and procedures
• Administer Collective Agreements
• Control distribution and maintain Company and technical publications
• Maintain a high level of accuracy
• Operate specific department/Company software programs
• Develop and maintain schedules
• Maintain confidentiality at all times
• Maintain and develop accurate maintenance and/or technical records
• Audit records
• Monitor equalization of overtime
• May be required to perform other related duties which do not affect the nature of the job

Task allocation may vary from one department to another

In addition to the above, may be required to perform the Tasks / Responsibilities as outlined in Assistant Coordinator Level. 

Your benefits

As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a range of benefits including:

• Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service.
• We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family.
• Training and development tools to help unlock your full potential.

Qualifications

Education:

• High School graduation

Skills / Knowledge:

• Good interpersonal skills
• Good communication skills, both written and verbal
• Intermediate knowledge of Microsoft Office applications
• Proficiency in spelling, punctuation and grammar
• Knowledge of aircraft terminology
• Aptitude for math
• Aptitude for accuracy and detail

Experience:

• Minimum 2 years office experience

Specific Requirements:

• Some positions may require lifting and climbing
• Some positions require licenses, e.g. Driver’s, MOT, AVOP etc
• Some positions may require shift work and/or work staggered starting and stopping times
• Some positions may be exposed to weather conditions
• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.

Linguistic Requirements:

Based on equal qualifications, preference will be given to bilingual candidates.

01/10/2025

Address:

33 Dundas Street West

Drives the overall software development lifecycle including working across functional teams to transform requirements into features, managing development teams and processes, and conducting software testing and maintenance. Specific project areas of focus includes translating user requirements into technical specifications, writing code and managing the preparation of design specifications. Supports system design, provides advice on security requirements and debugs business systems and service applications. Applies deep knowledge of algorithms, data structures and programming languages to develop high quality technology applications and services - including tools, standards, and relevant software platforms based on business requirements.

• Translates user needs into technical specifications by understanding, conceptualizing, and facilitating technical requirements from user.
• Analyzes, develops, tests, and implements new software programs, and documentation of entire software development life cycle execution.
• Performs preventative and corrective maintenance, troubleshooting and fault rectification of system and core software components.
• Ensures that code/configurations adhere to the security, logging, error handling, and performance standards and non-functional requirements.
• Evaluates new technologies for fit with the program/system/eco-system and the associated upstream and downstream impacts on process, data, and risk.
• Follows release management processes and standards, and applies version controls.
• Assists in interpreting and documentation of client requirements.
• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently on a range of complex tasks, which may include unique situations.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

Foundational level of proficiency:

• Creative thinking.
• Building and managing relationships.
• Emotional agility.
• Quality Assurance and Testing.
• Cloud computing.
• Technology Business Requirements Definition, Analysis and Mapping.
• Adaptability.
• Learning Agility.

Intermediate level of proficiency:

• Experienced in MS Power Platform (Power App & Power Automate) is a must
• Knowledge of .NET Language is preferred or some experience with Java
• Programming
• Applications Integration.
• Test Driven Development.
• System Development Lifecycle.
• Troubleshooting.
• System and Technology Integration.
• Verbal & written communication skills.
• Collaboration & team skills.
• Analytical and problem solving skills.
• Data driven decision making.
• Typically between 3-5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Technical proficiency gained through education and/or business experience.

$60,000.00 - $111,700.00

The Talent Acquisition Specialist is primarily responsible for performing all aspects of recruitment and staffing for the organization. 

KEY DUTIES & RESPONSIBILITIES

• Recruiting: Advertising and soliciting resumes from qualified candidates; coordinating and attending career fairs across Canada; screening resumes and applications for suitability; conducting initial screening interviews, both telephone and personal; making hiring  recommendations based upon the eligibility criteria provided, and drafting and extending employment offers.
• Marketing/Advertising: Increasing the BGIS brand to reach a broader and wider market of candidates; Finding new, innovating and creative ways to make BGIS an appealing and desirable company to work for, especially outside of our immediate industry.
• Social Media: Increase employment/talent brand via social media channels: LinkedIn, Facebook, Twitter, Instagram
• Works with the Senior People & Culture Director and People & Culture Business Partners to ensure that BGIS conforms to government and regulatory hiring and employee management practices.
• Maintains an updated pool of qualified and potential candidates.
• Ensures effective and fast recruitment processes both internally and externally.
• Responsible for providing current recruitment knowledge and trends within the market.
• Works closely with Business Partners to identify and make recommendations to recruitment needs.
• Actively sources qualified candidates through LinkedIn, and/or Indeed..
• Follows-up and coordinates with recruitment channels.
• Executes pre-screening and/or final phone/face to face interviews for junior & mid level positions.
• Coordinate with universities and industry associations in relation to targeted hires
• Work closely with Talent Acquisition Coordinator to ensure reporting and data integrity are maintained.
• Support Business Partners with weekly update on recruitment progress.
• Other duties as assigned

Knowledge & Skills

• Bachelor’s degree in Human Resources or a related field.
• 3-5 years’ experience in recruitment or a related field with a proven track record of success.
• Broad knowledge of current and cutting edge recruitment trends and methodologies.
• Knowledge of Provincial and Federal Employment Equity legislation.
• Excellent verbal, written and interpersonal communication skills.
• Computer literacy, including strong working knowledge of Microsoft Office applications and experience with Applicant Tracking tools (ideally, Taleo ATS).
• Exceptional work ethic, energetic, with strong values and principles,
• Good team player but able to work well independently and with minimal supervision.
• Flexible and accommodating and able to go above and beyond the basic expectations when required.
• Detailed-oriented.
• Comfortable in a fast-paced, changing environment.
• Bilingualism - English/French is an asset.
• Absolute commitment to customer services.
• And most importantly, must have a good sense of humour!

Licenses and/or Professional Accreditation

• CHRP would be considered an asset

The Maintenance Team Lead is responsible for overseeing a team of Technicians in the delivery of preventative and corrective maintenance, routine and on-demand services for assigned facilities.  The Maintenance Team Lead is responsible for overseeing the execution of activities performed by Technicians to ensure that work is performed in accordance to established processes and practices and is in compliant with all internal and external requirements including but not limited to environmental, health and safety, fire protection.  In addition to people leadership responsibilities, the Maintenance Team Lead also performs and delivers preventative and corrective maintenance as well as routine and on-demand services. 

This role will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our INTEGRATED approach to operating buildings.   

Opportunities for Development:   

At BGIS we are committed to the development of our people – offering them opportunities to learn and grow into various roles.  Success in the role offers Team Members the opportunity to explore various roles – some include:  

• Account Operational Leadership,
• Facility Management Office Roles to support accounts,
• Project Management roles to lead and execute projects

KEY DUTIES & RESPONSIBILITIES 

Safety and Regulatory Ownership: 

• Oversees and monitors the activities and performance of Technicians within assigned facility.  Ensures that activities are performed in accordance to established processes as well as internal and external requirements including but not limited to environmental, health and safety, fire protection as guided by BGIS Health Safety and Environment Teams 
• Champion and enforce safety protocols, ensuring a safe work environment for all team members. 
• Conduct safety training, risk assessments, and incident investigations as needed. 
• Perform rigorous safety assessments specifically targeting building equipment and recommend technical safety enhancements. 
• Promote a safety-first culture among the team. 

Technical Leader and Oversight: 

• Provide technical guidance and support to Technicians in troubleshooting and repairs. 
• Oversee the execution of maintenance tasks to maintain equipment and facilities in optimal condition as directed by BGIS Facility Management Office (FMO)  
• Coordinates and participates in facility-related projects 
• Responds to routine and on-demand service requests and performs preventative and corrective maintenance on facility mechanical equipment and other systems. 
• Ensure compliance with established maintenance processes and industry best practices. 

Visibility in Sites: 

• Maintain a strong presence at assigned facilities, addressing maintenance issues promptly. 
• Foster positive relationships with clients and occupants, demonstrating a commitment to service excellence. 

Inspection Management: 

• Performs work in accordance to established processes and practices. 
• Monitors assigned facility by conducting facility walkthroughs for mechanical, electrical and other equipment system monitoring and inspection. 
• Executes comprehensive technical inspections of building equipment, focusing on critical systems that directly impact tenant operations. 
• Oversee the proper application and execution of processes and practices to ensure achievement of and adherence to all requirements. 
• Oversee and performs regular facility mechanical and electrical equipment and systems monitoring and inspection, preventative and corrective maintenance to ensure facility uptime objectives are met, uninterrupted client operation and asset integrity of assigned facility are maintained.  Provides observations about facility, facility mechanical and electrical equipment and systems conditions and deficiencies and provides recommendations for enhancement and repair in partnership with Asset Management Team and the BGIS Facility Management Office (FMO). 
• Oversee and monitors assigned facility by conducting facility walkthroughs, mechanical and electrical equipment and system monitoring and inspection when required 
• Conduct regular inspections to identify maintenance needs and opportunities for improvement. 
• Implement and monitor execution of inspection checklists and schedules. 

Occupancy Experience: 

• Assists in enhancing tenant and customer satisfaction and maintaining positive relations through manner in which work is performed and services delivered on time and with high quality. 
• Prioritize occupant comfort and satisfaction through efficient and timely delivery service. 
• Address occupant concerns and requests in a professional manner. 

Proactive Communication and Escalation: 

• Must be able and willing to work shifts, be available for on-call/standby and emergency call-outs as they arise 
• Coordinates and assists in the implementation of a preventative maintenance program.  Ensures that deficiencies are identified, recorded and escalated, and that related documentation is maintained 
• Communicate effectively with team members, clients, and management regarding maintenance activities and challenges. 
• Escalate issues to the FM and BGIS CMMS Team for critical maintenance needs promptly to ensure swift resolution. 

Work Order Management: 

• Oversee and maintains, troubleshoots and repairs mechanical and electrical building systems and equipment 
• Oversee and responds to routine and on-demand service requests and oversees the execution of preventative and corrective maintenance on facility mechanical and electrical equipment and systems 
• Assigns, prioritizes and monitors work progress in partnership with the BGIS CMMS Team.  
• Monitors execution of activities and performance to ensure timely completion and adherence to all requirements including but not limited to operating procedures and practices, quality, performance and contract response requirements. 
• In partnership with the Central Work Order Management Team Manage work orders efficiently, prioritizing tasks based on urgency and importance. 
• Ensure accurate documentation of work performed and maintain detailed records. 

Financial Ownership (Including Quotes Management): 

• Oversees and maintains all assigned tools and arranges for repair and replacement where required.  Submits all expenditures on a timely basis    
• In collaboration with BGIS FM and Regional Directors, Manage maintenance budgets and expenses effectively. 
• Prepare and review quotes for maintenance projects, ensuring cost-effectiveness. 

Vendor Management: 

• Collaborate with vendors and contractors for specialized maintenance services. 
• With support of the BGIS Strategic Sourcing and Vendor Management Evaluate vendor performance when required. 

KNOWLEDGE & SKILLS

• 5 years of facility operations and maintenance work experience
• Previous people leadership experience, preferred
• High school diploma plus trades training and certification
• Ability to lead a team of individuals
• Highly-advanced ability to adhere to processes and practices relating to facility operations and maintenance 
• Highly-advanced ability to maintain and repair building mechanical and electrical equipment and systems
• Highly-advanced building mechanical and electrical equipment and system  troubleshooting and resolution skills 
• Current knowledge of fire, life, safety and building codes and standards and ability to research and apply related codes and standards
• Possesses a high level of environmental, health and safety mindset.  Ability to perform work in a safe manner
• Strong client-service orientation along with a high sense of urgency
• Effective communication skills for the purpose of data relay, exchange, feedback, and clarification

Licenses and/or Professional Accreditation

• Journeyman level Refrigeration license
• Journeyman level Electrical license
• Journeyman level Plumbing license
• Power Engineering 3rd Class or 4th Class
• Building Operator Certification
• Gasfitter I or II
• Systems Maintenance Administration Certification considered an asset

• Posting Period: 16-Dec-2024 to 03-Jan-2024

Major Responsibilities:
 

•  
• Performs specialized and senior level administrative tasks; including preparation, investigation, research, review, and the overseeing of projects.
• Communicates with various internal divisions in the coordination of projects and/or activities and liaises with external parties on administrative matters on behalf of the Directors.
• Identifies, screens/prioritizes issues and initiates responses on behalf of the Directors.
• Prepares and composes documents, summaries and reports.
• Prepares draft agendas, attends meetings, takes/transcribes/distributes minutes and provides status report to Directors on followed-up action items. Coordinates special events, workshops; coordinates meetings and schedules, and adjusts work plan to meet unscheduled events; organizes/coordinates and attends quarterly Management Team Meetings and monthly Manager Meetings.
• Provides work direction, training and guidance and acts as a resource to support/clerical staff.
• Reviews correspondence and contract documents for accuracy and conformity to policies and procedures and signing authorities.
• Locates/extracts and consolidates information required in reports and correspondence. Undertakes research/analysis and prepares reports on the various issues/findings.
• Organizes and maintains Directors' filing system.
• Prepares/processes documents and handles issues of a confidential/sensitive nature.
• Acts as Divisional liaison when dealing with Councillors and Division Heads.
• Handles enquiries regarding operational policies/practices, general public and stakeholder enquiries/concerns and deals with FOI requests in accordance with the City's FOI protocols.
• Assists in the preparation of briefs, presentation/meeting materials.
• Develops and maintains linkages and contacts with staff, Councillors, and other levels of Government, ABCDs, the public, and private institutions that have regular contact with Directors.
• Maintains an awareness of corporate/cluster/divisional administrative systems, issues and initiatives.
• Ensure that reports are finalized, and submitted to Council, Standing Committees and Community Councils adhering to closing deadlines.
• Identifies items for the Directors that have potential impact on operations, compiles background information on agenda items to ensure information is readily available to Director. Monitors and reviews committee and council agendas, flagging items of divisional impact and identifies these issues and initiates responses.
• Makes recommendation of new/modified administrative functions and their implementation.
• Follows up on Decisions of Council to ensure recommendations are adhered to.
• Provides follow-up to assignments given to management staff; provides status reports to the Directors.
• Assist in Budget information compilation of data for forecasting and co-ordination between sections/units. Monitors/maintains and balances petty cash fund, purchasing records, invoices and items requiring Directors' signature.
• Maintains records related to budget administration.
• Arranges business travel including conference registration, accommodation and cash advances. Reviews accuracy of expense claims
• Organizes and maintains policy and procedure manuals. Operates computers utilizing and manipulating a variety of software packages.
• Reviews, prioritizes, distributes and/or responds to Directors mail, e-mails and enquiries as appropriate.
• Manages the Directors' schedule; e.g. arranges business travel including conference registration, accommodations, schedules interviews, general meetings.
• Maintains various staffing records, such as attendance register, establishment lists, requests for staff, EOCR's and individual employee files, on behalf of Directors.
• Orders/maintains and oversees the purchase/lease regarding the inventory of office equipment/supplies and maintenance and liaises with computer/printer service contractors.

Key Qualifications:

Your application must describe your qualifications as they relate to:
 

1. Considerable experience performing administrative duties for a senior manager and divisional teams.
2. Considerable experience utilizing a variety of software programs including Microsoft Word, Excel, PowerPoint, Access, and Time and Attendance systems (such as SAP and E-time/Kronos, among others).
3. Experience in preparing and formatting reports, correspondence and documents for Council, Committee and public hearings.
4. Experience creating presentations, drafting letters and memos and ability to organize, anticipate issues, and perform work with little supervision.

You must also have:
 

• Experience with filing systems and the management of large volumes of information both hard copy and electronic.
• Independent judgement and discretion in dealing with confidential business proposals and information as well as staff matters such as performance reviews and salary increments.
• Ability to utilize systems relevant to supporting the division such as E-time.
• Ability to take minutes of committee proceedings, to reply to committee questions on the wording of motions and to prepare final minutes of a meeting.
• Knowledge of City and Divisional policies and procedures, municipal government operations, council and committee proceedings.
• Excellent interpersonal skills with the ability to communicate effectively, both orally and in writing, with politicians, business executives, senior managers and staff.
• A broad understanding of the services provided by the Parks, Forestry and Recreation Division is an asset.

*****Candidates must be mobile with the Seaway Community (Winchester, Kemptville,Prescott and Iroquois)*****

What is the opportunity?
As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service and thrive in a target based performance environment, you can build a great career with us as a future Account Manager/Banking Advisor.

What will you do?

• Proactively engage with clients in the branch and deliver an outstanding service experience through completing transactions, and by identifying sales and referral opportunities
• Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business
• Contribute to team results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfil client solutions
• Proactively take ownership of resolving and preventing client banking problems
• Cultivate and maintain relationships with partners to work as one RBC team
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions

What do you need to succeed?
Must-have

• Demonstrated passion for putting clients first, as well as success in hands-on, target-driven solutions environment
• Drive and self-motivation, as well as excellent communication skills and emotional intelligence
• Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
• Personal flexibility to work flex hours
• Eagerness to learn and determination to succeed
• Confidence and ability to learn financial concepts and willingness to obtain the Investment Funds in Canada or the Canadian Securities Course

Nice-to-have

• Track record in building rapport and maintaining client relationships within the financial, service or retail industry
• Bilingual (French/English), considered a strong asset
   

What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation.
• A world-class training program in financial services

• Excellent career development and access to a variety of job opportunities across business and geographies

• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team

Job Skills

Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curiosity, Data Analysis, Digital Literacy

Additional Job Details

481 WINCHESTER MAIN ST:NORTH DUNDAS

NORTH DUNDAS

Canada

25

Part time

PERSONAL & COMMERCIAL BANKING

Regular

Salaried

2024-12-16

2024-12-30

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

What is the opportunity?

In this role as a Senior Data Engineer, you will be responsible for development deliverables for the Finance Core Data Platform. The Platform, leveraging Hadoop Big-Data technologies, serves as the central repository of finance related datasets, with capabilities including the ingestion of positional/trade, sub-ledger, general-ledger trial balances, and reference data; as well as data enrichment, adjustment, reconciliation, analytics and reporting functions.

What will you do?

• Work with the Product Owner, Product Manager, and Development Lead to understand and determine best mix of development and technical solutions to meet business requirements and project objectives.

• Work on detailed design and development phases of project initiatives; identifying, tracking and resolving technical issues.

• Ensure design/development solutions are aligned to the data/architecture strategy.

• Ensure adequate technical/reference documentation and training is in place.

• Provide assistance to the application support team in troubleshooting and resolving production issues.

• Coordinate with the Quality Engineering team on all aspects of testing and verification, ensuring quality assurance testing is performed for all changes.

• Impart knowledge, benefit of experience, and mentoring to other members of the team.

Must-have:

• 3+ years’ experience with Scala, Spark,Python

• Solid experience (as evidenced by resume) with Apache Hadoop/Hive ETL/data-pipelines or other big-data platform technology/tools Cloudera

• Solid experience (as evidenced by resume) with SQL, Oracle/PL-SQL or any ANSI-compliant RDBMS platform preferred.

• Experience on Windows/Unix/Linux OS.

• Undergraduate degree/diploma in computer science/engineering or related technology discipline.

• Solid communication and time management skills.

Nice-to-have:

• Demonstrable experience with DevOps tools/technologies, including continuous integration/delivery tools and technologies such as GitHub, Jenkins, Synk, JIRA, Confluence, Airflow

• Demonstrable experience with containerization tools and technologies such as Docker, Kubernetes, Redhat OpenShift Container Platform (OCP).

• Experience with Capital Markets or other financial technology services’ middle/back office environments.

• Experience with/exposure to cloud technology platforms such as PCF (on-prem), AWS. Azure (off-prem).

• Experience with/exposure to Business Intelligence (BI)/Analytics/Reporting tools, such as Tableau, Datameer, Power BI, Presto, Snowflake, Apache Superset, etc.

• Experience with/exposure with Test driven development (TDD) and automated unit testing.

What’s in it for you?  

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Flexible work/life balance options Opportunities to do challenging work

• Opportunities to take on progressively greater accountabilities  

• This is a hybrid opportunity

#LI-Hybrid

#LI-Post

#LI-PK

Job Skills

Apache Spark, Big Data Management, Cloud Computing, Database Development, Data Mining, Data Warehousing (DW), ETL Processing, Group Problem Solving, Python (Programming Language), Quality Management, Requirements Analysis, Scala (Programming Language), Structured Query Language (SQL)

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

TORONTO

Canada

37.5

Full time

TECHNOLOGY AND OPERATIONS

Regular

Salaried

2024-12-16

2025-01-03

The Service Delivery Coordinator (Bilingual FR/EN) is responsible for overseeing and coordinating the effective delivery of a variety of services including the management of the life cycle of work orders. This is done by ensuring that vendors adhere to SLAs and complete work on time to maintain a high level of customer service.  In addition, the coordinator ensures adherence to policies and procedures, ensuring data integrity, quality planning, and KPI work order metrics are achieved. 

KEY DUTIES & RESPONSIBILITIES 

Service Delivery  

• Manage work orders to completion in BGIS or client-based web application.
• Facilitate alignment of client required services with contracts, schedules, and Pos.
• Review of work orders to determine if invoiceable or non-invoiceable.
• Schedule access for internal and external service providers with the facility when required.
• Prepare weekly/monthly summaries of work order performance for internal and external service providers.
• Follow up with internal and external service providers to ensure all SLA’s are achieved.
• Review compliance documentation and upload to RealConnect.
• Create on demand work orders for service delivery.
• Ensure client required supporting documentation for quote and invoice submissions are provided.
• Review and submit all estimates to the required approver(s) following client quote process. 
• Submit PO requests.
• Generate required data for SLA Scorecard.
• Report Intelex incidents.
• Submit Avetta requests.
• Available to work evenings and weekends.
• Other duties as assigned.

Innovation

• Advise management team of issues, concerns or noncompliance to standards.
• Review internal and external reports and provide operational recommendations.
• Identifies opportunities for possible efficiency and/or simplification of processes.

Data Integrity      

• Adheres to processes and company standards.
• Maintain a database of requests to meet reporting and analysis requirements.

Memorable Customer Experiences   

• Establish and maintains working relationships with Clients and service providers.
• Review CSAT.

KNOWLEDGE & SKILLS

• Strong written and verbal communication in French and English
• Knowledge of RealSuite and other BGIS applications. (1-3 years experience)
• Strong customer-oriented skills. (1-3 years experience)
• Strong administrative and organizational skills. (1-3 years experience)
• Analytical and problem solving skills. (1-3 years experience)
• Ability to work independently. (1-3 years experience)
• Strong attention to detail and data accuracy. (1-3 years experience)
• Ability to communicate clearly and effectively with others for the purpose of data exchange, clarification and follow up. (1-3 years experience)
• Experience working in a Shared Service environment. (1 year experience)

The Corporate Security Support Coordinator is responsible for providing administrative support and security focused customer service to the team, as well as concierge assistance to the executive floors within the organization. The role prioritizes delivering high-quality service to guests and employees while ensuring security protocols are followed. Reporting to the Manager, Operational Compliance & Administration the incumbent delivers a range of administrative and security conscious functions.  As the first point of contact at Home Office, the Support Coordinator must view customer service and security practices as a business-enabler.

What you’ll do

• Responsible for visitor management and access control
• Tracks inbound calls to resolution
• Addresses in-person inquiries that may require situational awareness
• Provides support to Executive Assistants and communicates with the Global Security Operations Centre (GSOC) team
• Acts as an administrative resource for other Corporate Security managers
• Implements standard procedures from the reception desk, directing high-quality service
• Performs concierge duties to assist Executive Assistants with daily activities and confidential business support
• Serves as a front-facing liaison, handling routine inquiries and escalating issues as necessary
• Validates guest and employee information, cross-references records, and gathers reliable data
• Tracks inquiries/resolution using electronic logs and submits credential requests
• Supports corporate employees with requests and issuing day badges for Home Office
• Collaborates on reports, presentation decks, and follows up with business partners
• Identifies issues with moderate supervision and applies problem-solving skills

What you bring

• Minimum 2 –3 years experience in a similar front line customer service business role
• 2-3 years experience or education in Office Administration, Business, Hospitality, Security domain, or related stream
• Excellent computer skills: Excel, Power Point, Teams, SharePoint and database utilization; aptitude for detail, data management experience preferred
• Excellent time management skills, white glove service to every level of the business in meeting deadlines and service requirements
• Multitasker performs well under pressure, ability to escalate concerns or threats in real time using established processes.
• Ability to initiate own work and accountable for designated functions within a matrix organization.
• Maintains composure under stress or while an emergency is unfolding.
• Contributes to the Corp. Security management team on projects through to resolution
• Security Guard license is an asset

• Posting Period: 12-DEC-2024 to 19-DEC-2024

Job Summary:
Reporting to the Manager, Permits & Enforcement, the Project Manager will lead, manage and coordinate, projects and programs. In this role, the Project Manager will liaise and facilitate effective communication and coordination between City of Toronto divisions and Clients, which includes working with multi-disciplinary teams of internal and external stakeholders. 

Major Responsibilities: 

• Develops and implements detailed plans and recommends policies regarding program specific requirements.
• Manages, motivates and trains the unit’s staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Supervises the day to day operation of all assigned staff including the scheduling, assigning and reviewing of work.
• Authorizes and controls vacation and overtime requests, monitors and evaluates staff performance, and recommends salary increments and disciplinary action when necessary.
• Develops, recommends and administers the annual budget for the unit, and ensures that the unit’s expenditures are controlled and maintained within approved budget limitations and administers all incoming revenues.
• Develops and manages key performance indicators for the specific programs.
• Provides project management in delivering and formulating policy and establishing procedures and priorities for a variety of administrative and technical functions related to program specific requirements, giving a high regard to customer service.
• Fosters internal team work and promotes inter-divisional coordination of efforts and efficiencies.
• Manages escalated complaints and liaises with various levels of staff in multiple divisions to address these issues.
• Builds targeted project communication plans and creates outputs to help promote various Permits & Enforcement initiatives.
• Liaises with elected officials, utility companies, public agencies, contractors, developers and the public with respect to permitting the use of the right of way and enforcement measures.
• Investigates and assesses complaints, including attending on-site meetings to resolve disputes.
• Represents the Transportation Services Division at various meetings with the public, elected officials, other divisions and other government officials, and other partnering municipalities.
• Coordinates program impacts with other divisions including ML&S, IT, Legal, Economic Development, Toronto Police Services, and Toronto Parking Authority.
• Ensures that work completed by contractors is measured and documented accurately and that payments are processed accordingly.
• Ensure compliance with the Occupational Health and Safety Act, Highway Traffic Act, Provincial Offences Act and all other applicable legislation, policies and practices.
• Prepares comprehensive correspondence, reports to City Council, standing committees and on policies procedures and complex issues.
• Co-ordinates approval of new installations, issuance of permits and directs enforcement of legislation for activities within the public right-of-way, including the maintenance of records and collection of fees.
• Develops Terms of Reference, scope of work, specifications and materials for projects and consultant requirements for all purchasing call documents including RFQ, RFP, REOI, and RFI, ongoing liaison between PMMD and program staff, undertaking briefings and site inspections during the proposal stage, evaluation of proposals recommendation of the selection of consultants for assigned projects, execution of legal agreements and contracts and ongoing contract management with selected vendors.
• Coordinates and manages projects, including program delivery, resource allocation, training and knowledge transfer, monitoring service standards and delivery levels. Ensures effective cross-divisional teamwork and communication, high standards of work quality, health and safety and organizational performance and continuous learning.

 Key Qualifications: 

1. Post-secondary education pertinent to the job function or an equivalent combination of education and experience.
2. Considerable experience in a project management leadership role, delivering projects, activities and assignments from inception through to implementation with minimal direction while balancing political, community and other stakeholder interests.
3. Experience in the planning, supervising and directing the work of staff and contractors.
4. Possession of a valid Ontario Class "G" Driver’s License and the ability to pass a City of Toronto driver’s test.
5. Interpersonal and conflict management skills to work productively with staff, stakeholders, and contractors both internal and external to the organization.
6. Proficient with MS Office, database software packages and other corporate software applications.
7. Ability to organize, administer and develop schedules and budgets.
8. Ability to communicate effectively and professionally with front line staff, senior staff, other departments and staff at various levels in other municipalities/government and the public.
9. Knowledge of relevant government legislation (e.g. Occupational Health and Safety Act).
10. Ability to consistently deliver on demanding assignments requiring critical judgement, analytical thinking, and problem-solving with creativity.