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What you’ll do

Customer Service

• Provide leadership to the team and consistently coaches and follows up to ensure the delivery of the service model standards are provided to each customer.
• Enforce delivery of our operating model customer service standards.
• Provide continuous feedback and coaching to Management & team members based on key metrics. and observed behaviours through Shift Starters, 1 on 1s, and performance management coaching programs.
• Meet established service levels agreements for in-store services and order fulfillment
• Support the organization in customer acquisition through the promotion of our customer loyalty and credit card programs

Operations

• Demonstrate and follows up on execution of Mark’s visual compliance standards, store maintenance and pricing standards.
• Establishe plan and follows up on execution of weekly price changes, promotional set-ups, and department POP as per workbook resulting in 100% system pricing including weekly prices sweeps.
• Lead the implementation and execution of standard operating procedures (SOPs)
• Lead the execution of seasonal changeover as per seasonal merchandising plan
• Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.
• Oversee preparation for annual inventories.
• Follow and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.
• Create and / or monitor the creation of efficient store weekly scheduling for both sales and support functions.

Training    

• Coach and develop store and management team, through setting expectations, communication, coaching, feedback and ongoing support
• Create development plans and conducts annual appraisals for management team and direct reports; support and coach to improve any performance gaps and conducts ongoing coaching to improve team.
• Communicate in a clear and concise manner to team, leading effective Shift Starter meetings / coaching sessions, keeping team well informed of pertinent information.
• Complete and holds team accountable to complete required Triangle Learning Academy within timeframes.
• Facilitate and lead team meetings.
• Ensure execution of the Customer Experience and provides resolution for all customer concerns.
• Develop and lead recruiting and hiring strategy for store, maintains a complete team
• Create succession plans through continuous training and development

Leadership

• Act a brand ambassador, promoting our stores, brands, and people internally and externally
• Continually motivate team and performance through recognition programs, store contests, customer compliments, etc.
• Maintain Mark’s performance management expectations (feedback/coaching); this includes progressive discipline where necessary.
• Follow the disciplinary process consistently and impartially.
• Promote and maintain a positive and motivating work environment (safe, inclusive, and empowering)

What you bring

• Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback and ongoing support
• Proven ability to build and manage a daily, weekly plan for the department and store
• Exceptional communication skills
• Excellent organizational skills
• Superior training and mentoring skills
• 3-5 years retail experience required
• High energy, enthusiasm and a drive to succeed

#LI-MM2

Your main responsibility will be to plan and schedule the various mechanical and electrical maintenance works such as repair, modification, health and safety and preventive maintenance of equipment.

You will also ensure that health and safety rules as well as those related to environmental protection are respected. You will work closely with the logistics and production departments to establish maintenance work schedules.

As part of the implementation of our best practices in maintenance (Planning & Scheduling, failure analyses, document updates and part purchases), you will encourage innovation and the implementation of means to improve line performance, reduce maintenance costs and control losses.

Responsibilities:

• Track equipment history, costs and repairs to develop effective and proactive planning;
• Continuous updating of the CMMS system;
• Develop and maintain KPIs (Key Performance Indicators) with the aim of improving the maintenance function;
• Plan training sessions for our employees in partnership with the training center;
• Organize planning meetings to prioritize maintenance work and labor;
• Ensure daily follow-up with maintenance coordinators to validate workforce availability and update the assignment schedule;
• Actively participate in the implementation of best planning and scheduling practices;
• Encourage and support your team members to reach their full potential and continually seek more efficient ways of working.

Qualifications:

• Hold a DEC in mechanical engineering, industrial maintenance and/or equivalent experience in maintenance;
• Have experience in planning and scheduling maintenance work;
• Have experience with SAP (an asset);
• Have solid technical knowledge;
• Have a good team spirit and collaboration;
• Ensure that tasks are in line with health, safety and environmental rules as well as the company's internal rules;
• Have excellent interpersonal and communication skills as well as good influential leadership in order to effectively mobilize our employees;
• Solid knowledge of the MS Office suite (Excel, Access and Word) and good skills in managing and manipulating databases;
• You successfully and autonomously evolve in an environment of multiple projects, changing priorities and tight deadlines, while knowing how to adapt when required;
• You have ideally participated in the implementation of best practices and continuous improvement processes;
• You are bilingual (English, French) both orally and in writing;
• You are comfortable in a change management context as well as a unionized environment;
• The working hours are daytime, Monday to Friday;

Job Perks You Should Know About: 

• Ability to grow and develop your career centered on our premier learning opportunities 
• Working in an innovative and fast-paced company, meeting passionate colleagues and partners with diverse backgrounds and experiences 
• We care about our people and our planet and have challenged ourselves with ambitious goals around our key priorities 

• We care about our communities and play our part in making a difference - from charitable donations to hitting the streets together to build parks, giving back to the community is part of our culture and who we are. 
• Engagement with a variety of employee resource groups, which can provide volunteer opportunities, leadership experience and networking across the organization 
• On-site pub, access to branded clothing and accessories and free beer and drinks.

Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel. Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment. Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises. Controls access to client site or facility through the admittance process Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons. Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations. Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents. Prepares logs and reports as required. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. 

Overview

Requirements:

Languages: Candidates must have knowledge of the Bilingual Language

Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates don’t need experience although having experience is an asset
Computer and technology knowledge: Word processing software and electronic mail

Physical Requirements:

• The candidates should be able to work effectively under pressure and have a strong attention to detail

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Benefits:

• The candidates will get dental plan, disability benefits, health care plan, paramedical services coverage, group insurance benefits, life insurance, free parking available, and learning/training paid by employer

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume, Cover letter) through the below-mentioned details

By email
[email protected]

The Bell Mobility team offers the best and latest mobile devices, wireless services and Internet of Things solutions to consumer and business customers, with the top speeds, coverage and reliability on Canada’s Best National Network. We love to innovate, embrace big challenges, and live for the newest technology

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec. 

Additional Information:

Position Type: Retail Stores 
Job Status: Regular - Part time 
Job Location: Canada : Quebec : Brossard 
Work Arrangement: [[externalWorkArrangement]]
Application Deadline: 01/13/2025

KEY ACCOUNTABILITIES

CUSTOMER

• Create an exceptional customer experience with every client interaction and contribute to the ongoing improvement of the overall customer experience by ensuring advice, service, and inquiries and/or issues are managed promptly and effectively under all conditions
• Identify customer needs and determine solutions to customer problems
• Use ability to discover and advise on meeting/exceeding customer needs by asking curious questions
• Offer comprehensive product knowledge and/or guidance as it relates to their respective business area
• Ensure customer/partner problems are handled appropriately the first time, escalating issues when necessary
• May identify cross-sell opportunities and/or refer customers/partners to internal Bank partners
• Expected to meet the needs of customers/partners by offering advice/guidance based on their total financial situation and possessing a thorough knowledge of customer/partner life cycle needs
• Identify cross-sell opportunities and/or refer customers/partners to internal Bank partners
• Complete a broad range of financial transactions (e.g., withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner
• Identify customer needs and determine solutions to customer problems, particularly as it relates to digital banking products and services

SHAREHOLDER

• Contribute to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth
• Promote full suite of products, advice, services and banking capabilities
• Understand and apply operating policies and procedures
• Contribute to business objectives for Operational Excellence
• Support the timely and accurate completion of business processes and procedures
• Escalate non-standard or hig- risk transactions / activities as necessary
• Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations
• Support and participate in process improvement opportunities
• Ensure necessary due diligence to support the accuracy of all customer transactions / activities
• Be knowledgeable of and comply with Bank Code of Conduct

EMPLOYEE / TEAM

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
• Participate in personal performance management and development activities, including cross training within own team
• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Act as a brand champion for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

• Requires developed knowledge and skills to offer service and advice for a range of product and services
• Requires a broad knowledge and understanding of the full product suite, services and processes of the business area, and can be characterized as low to moderate in complexity/risk
• Provide exceptional inbound and/or outbound service and/or advice support to customers/partners on a range of moderately complex financial products and services.
• Provides recommendations and guidance to customers and / or internal partners
• Provides solutions to problems in customer situations that are atypical or infrequent, or not covered by stated processes
• Understands how the team integrates with others to accomplish business objectives
• Impacts the quality, timeliness and effectiveness of the advice team or services provided to customers
• Suggests improvements to work practices and advice or customer service processes to achieve results or improve efficiency of the advice team
• Explains detailed and/or complicated information within the team; builds working relationships with customers and related teams
• Identifies and resolves issues within discretion and authority on processes, transactions or escalates internally as required
• Requires full proficiency gained through job related training to perform a range of activities
• Generally reports to a Team Manager  

EXPERIENCE & EDUCATION

• High School diploma, Undergraduate degree and/or
• 1+years of relevant experience
• NOTE:  Roles within this job family may require various accreditations and/or licenses based on the business supported and/or regulatory requirements

Goals

On a daily basis, ensures that the concrete dosage (manufacturing) is in accordance with the specifications provided by the laboratory, while meeting customer needs. In addition, dispatches and schedules concrete mixer trucks to ensure timely delivery of concrete, good customer service, according to orders placed by customers and at a minimum cost.

Responsibilities 

Security :

• Daily check of site cleanliness (site safety).
• Ensure that all employees, yard workers, drivers, mechanics, subcontractors and other people on site work safely and that all wear their PPE and, in addition, carry out regular inspections to monitor the progress of tasks and work.

Production :  

• Daily mechanical plant checks (visual inspection, detect unusual noise, lubrication, vibration, belt check etc.)
• Checking and measuring the humidity level of raw materials (stone, sand) and, by the same token, visually observing the conditions before each shift.
• Dosing of concrete and distribution of concrete mixers on the different sites according to the required specifications and ensuring the conformity of the concrete delivered.
• Order raw materials according to planned orders or anticipated volumes.
• Responsible for planning drivers (concrete mixers), yard men, regarding deliveries and production for the next day.

Inventory :  

• Enter raw material receipts into the “Command Batch” system and track them according to the “Command Batch” system report.
• Produce end-of-day reports (inventories, reception and consumption of raw materials, m3 produced, chatters, etc.) and transfer the information to your shift replacement if necessary.
• Carry out physical inventories (raw materials and others) with your manager at the end of the month. 

Administration:  

• Taking orders by phone and promoting our Turbo & VAP products during CODs and to customers.
• Perform daily ticket checks and forward to invoicing. (Includes ticket checks "Waiting times - Superplasticizer etc.)
• Control entry and exit times as well as lunch and break times according to the collective agreement of all hourly employees and/or make the daily report of deliveries made by the "Broker" trucks by checking the areas for each of the delivery tickets.
• Carry out daily monitoring of cash sales as well as the use of concrete mixers (Lafarge, Broker, internal and external rentals) and follow up with the manager.

Optimization and communication:  

• Communicates regularly and daily with the distributors of other plants in order to optimize the use of the concrete mixer truck fleet and personnel for the same day as well as the following day.
• Maintain constant communication with the manager and keep him informed during a plant breakdown, production/delivery problems as well as any health/safety incident.

Relations with other positions: 

• Works closely with the operations team
• Collaborates with logistics and quality teams 

Specific responsibilities:

• Concrete dosage according to mixing formulas
• Planning of deliveries of raw materials and concrete
• Ensure receipt of raw materials in SAP and batch command
• Conduct factory inspections

Dimensions:

• Region: GMA
• Volume: 50,000 m3 to 200,000 m3 annually
• Direct reports: 0
• Indirect subordinates: 0

Skill profile 

Education and work experience:

• College diploma in civil engineering technology
• Minimum of three (3) years of relevant experience in concrete dosing and truck distribution.

Knowledge and skills:

• Must be able to work independently and be responsible and well organized
• Good communicator with a strong sense of customer service
• Must be able to work in a team and cope with pressure
• Good ability to make decisions and react quickly in a constantly changing environment
• Good analytical skills and ability to anticipate problems
• Good knowledge of computers
• Knowledge of construction materials and concrete
• Experience in industrial or diesel mechanics would be an asset. 

Job-specific skills (Lominger):

• Client orientation
• Motivation
• Integrity and trust
• Process management
• Business knowledge

Thank you for your interest. Only selected candidates will be contacted for an interview. Lafarge is committed to employment equity and encourages applications from women, visible minorities and persons with disabilities.