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The Manager, Payroll is responsible for managing the payroll function for our Sustainable Cleaning Solutions (SCS) division. This position ensures that all payroll processes and activities are efficient and delivered effectively. 

KEY DUTIES & RESPONSIBILITIES

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

• Full involvement with recruiting talent.
• Provides mentoring, coaching and guidance to all team members.
• Objectively recommends compensation adjustments.
• Manages all aspects of performance.
• Manages the payroll team including training, coaching / mentoring, and conducting performance management of work assignments, evaluating employee performance, determining related training and orientation requirements, addressing performance issues through intervention or counseling.

Customer Service

• Maintains high customer service levels from the payroll team by performing duties such as scheduling and coordinating work assignments and system processes, problem identification and resolution. 
• Receives and responds to payroll inquiries and complaints regarding issues such as interpretations of payroll regulations and collective agreements.  

Payroll Processing and Administration

• Responsible for the timely and accurate preparation of payroll payments through such tasks as creating and maintaining processing schedules and checklists, reviewing reports to ensure the integrity and completeness of the payroll and benefits information, identifying and correcting discrepancies.  Ensures that all payroll information remains confidential and controlled.
• Coordinates the processing of special payments for severance, retroactive, performance and merit pay and collective agreement and Human Rights grievance resolution payments. Manages the analysis of audit query reports as a result of the payroll process runs.
• Manages the implementation of the recovery process for overpayments (i.e. recovery period for payroll deduction and release of the payroll authorization form).
• Manages the requisitions for off-cycle cheque processing.

Government Reporting, Remittances and Audits

• Manages the activities and performance of payroll team members to ensure operational efficiency and effectiveness – institutes appropriate internal controls for the payroll operation; ensures compliance with Revenue Canada, Employment Standards and collective agreements.  Prepares returns and reports as required by the legislation; maintains competence and knowledge and acts as a resource for the application of Income tax, Canada Pension and Employment Insurance and other legislated employee/employer deductions; maintains proper and secured retention of payroll documents and data; monitors the control mechanisms which include performing and reviewing accounts, reconciling, explaining and accounting for discrepancies and taking corrective actions; participates in organizing audit activities and preparation of audit working papers for payroll.

Operational Efficiency, Effectiveness and Best Practices

• Evaluates the department’s ability to measure and improve customer needs by participating in activities to compare performance including the development of process standards; improving business processes to meet customer needs; sharing information and responding to areas of dissatisfaction.
• Evaluates the department’s ability to measure and improve cost effectiveness by promoting efficient and effective utilization of allocated resources, which includes developing team members to ensure continuity of operation of the Payroll function; hires evaluates and promotes continuous learning for team members; manages and resolves team members issues as necessary; fosters conditions for team effectiveness; promotes, assesses and improves team members productivity; develops and monitors efficiency standards, indicators, benchmarks and workload measurement standards.

KNOWLEDGE & SKILLS

• A minimum of 5 years of relevant job-related experience.
• Advanced experience and knowledge of ERP payroll system.
• In-depth knowledge of CRA guidelines and payroll legislation. 
• Intermediate to Advanced knowledge of Microsoft Excel.
• Demonstrated language proficiency (both verbal and written) in English and French

Licenses and/or Professional Accreditation

• CPM designation required.

When you join ScotiaMcLeod, you’ll be empowered to deliver Enriched Thinking®, a unique approach that incorporates your client’s thinking, as well as our thinking, to drive results. You’ll work with a team of specialists to deliver a client-centric approach to wealth management, enabling you to consider all the facets of your client’s life, family and business. With a focus on total wealth planning, and wealth specialists to help you deliver on this unique value proposition, you’ll be enabling clients to see not just the big picture, but all the little ones too.

BRIEF INTRODUCTION
 

As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by effective administration and day-to-day trading of their business. 
  
 

IS THIS ROLE RIGHT FOR YOU

In the role you will:

• Ensure effective client administration by managing all administrative processes and escalations requiring investigation
• Consistently demonstrate high levels of client service by:
  • supporting the advisor in regular reviews of portfolios including entering client trades as directed by the client or Advisor and identifying client needs
  • responding to client inquiries, resolving issues and effecting client transactions in a timely and responsive manner
• Provide marketing assistance by coordinating materials, events, and seminars to increase/identify opportunities to grow assets and/or revenue
• Support the growth of the business by managing tracking reports for Wealth Advisors to review targets, recommendations, and financial plans/concepts  
• Build effective working relationships across various departmental and business line contacts by actively collaborating and sharing knowledge and experience

 
DO YOU HAVE THE SKILLS
 
 
We would love to work with you if you have:
 

• Experience in the securities industry
• Already duly registered as an Investment Representative (IR) with CIRO
• Excellent verbal and written communication
• Strong organizational skills 
• Ability to take initiative, work independently and meet deadlines
• Meticulous attention to detail and excellent time management skills
• Exceptional client service skills

 
WHATS IN IT FOR YOU
 

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, curiosity and celebrates success. 

The Senior Data Scientist will design and implement machine learning models, algorithms and applications that solve complex problems in the context of global operations and compliance technology.
 

Is this role right for you? In this role you will:

• Conduct data analysis, data cleansing, feature engineering, and exploratory data analysis to identify trends, insights, and patterns in large datasets.

• Lead research and identify new technologies, techniques and methodologies that can be applied to the development of machine learning solutions.

• Develop and maintain a deep understanding of the bank's internal operations, businesses, and processes, as well as industry best practices and emerging technologies in machine learning and lead the team in delivery.

• Collaborate with stakeholders to understand business needs and translate them into machine learning solutions that deliver measurable value.

• Collaborate with other engineering teams and cross-functional teams to deliver proof of concepts that showcase the potential of machine learning to drive innovation and improve our internal operations and businesses.

• Communicate complex technical concepts and results to both technical and non-technical stakeholders, including senior management, business partners, and regulators.

• Stay current with the latest machine learning research and techniques, and with industry developments in machine learning and evaluate their potential impact on the organization.

• Help the team in adapting the latest AI technology and services including IBM WatsonX, Google Vertex AI, Azure OpenAI and AI Builder to support bank’s employees and improve processes.  

• Foster a culture of innovation and continuous learning within the team and contribute to the development of new data science initiatives and strategies.

 
Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• The role requires a person who is very skilled in developing AI/ML models including GEN AI (LLM),  Natural Language Processing and Natural Language Understanding, Convolutional Neural Networks, Feedforward Neural Networks, and Reinforcement Learning which is critical for development of ML modules in Innovation team. 

• is necessary for building the whole pipeline of AI products built in the team. 

• The data analysis and data visualization skill-set is required for the team in different stages of developing a product including Exploratory Data Analysis at the beginning, Error Analysis during the product development, and Data Visualization for training of ML models as well as Monitoring of the product after deployment.

• Experience working with latest AI technology/services including multiple open-source models,  Google Vertex AI, IBM WatsonX and Azure Open AI.

 
What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  

• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.

• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

 
Working location condition: Hybrid
 
#LI-Hybrid 

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The Operations Specialist is responsible to analyze all relevant facts gathered and assign controllability to the arrival delay based on legal regime that applies for the entire Air Canada network. The incumbent will investigate the arrival delay and provide the supporting documentation to help resolve customer claims and proactively minimize potential liability to Air Canada. 

Responsibilities:

• Analyse all relevant facts gathered, including the applicable legal regime and assign controllability factor to the delay.
• Gather, save, and file results of analysis of what other rerouting options may have been available, to demonstrate sufficiency of rerouting obligations chosen at time of disruption.
• Gather, save, and file all information pertaining to whether communication and standards of treatment were provided, if failures were identified.
• Investigate and assign root cause of arrival delays and tarmac delays at a flight level for all AC Carriers.
• Prepare tarmac delay reports for Legal review, including all findings on whether obligations were met, including all supporting evidence.
• For tarmac delays, determine whether service delivery obligations and disembarkation obligations were met. If obligations were not met, investigate why (coordinating with various departments and third parties that may have been involved, as above).
• Coordinate with internal stakeholders, including but not limited to Legal and Customer Relations to provide all relevant information pertaining to cases that become litigated, along with results of investigation on fact gathering.
• During fact gathering, determine whether communication, standards of treatment and rerouting obligations were met; If obligations were not met, investigate why (coordinating with various departments and third parties that may have been involved, as above).
• Coordinate with Customer Care, providing decision on controllability for compensation purposes, findings on whether other obligations were met, and steps taken to mitigate, if relevant.
• Sign affidavit including reason for delay or cancellation and length of delay in case needed in court proceedings or coordinate with most appropriate person for affidavit signing (pilot/Flight Ops; airport; dispatch; etc.).
• Maintain competency with Operational systems including but not limited to: Netline Ops, Netline Crew, TRAX, WSI Fusion, LIDO, Flight Briefer, Communicator, SmartLoad, SmartSuite and Aircom.
• Gather, save and file all external documentation supporting assessment that delay or cancellation is outside control (airport authority communications, NavCan, Customs, etc.).
• Provide feedback on operational improvement opportunities.
• Provide feedback to support improvements on Process Improvement Playbook content.
• Align delay comments with additional information supporting root cause.

Qualifications

• Post-secondary degree or diploma with a focus in Aviation Studies an asset.
• Airline operational experience.
• Ability to work well under pressure, adapt to constantly changing operational situations, make decisions and meet deadlines.
• Excellent oral and written communications skills.
• Excellent knowledge of computer systems currently in use, e.g. Netline Ops, Netline Crew, TRAX, WSI Fusion, LIDO, Flight Briefer, Communicator, SmartLoad, SmartSuite and Aircom.
• Proven problem-solving skills within a team environment..
• Ability to distinguish the root cause of the delay.
• Results oriented with a positive, creative approach to achieving objectives.

Working Conditions:

The position is office-based, working in a fast-paced environment.   The incumbent must handle a fast-paced and dynamic environment, collaborating with stakeholders and managing high-level decision-making, requiring strong adaptability, analytic skills and customer-centric mindset.
The position is shift work.

Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Reporting to the Manager Integrated Technology Systems (ITS), the Business Analyst SWM assumes responsibility for the timely completion of both one-time projects and recurring assignments on behalf of Solid Waste.

Major Responsibilities:

• Facilitates and supports strategic and long term I&T business planning activities.
• Conducts studies on the feasibility of integrating processes to deliver a range of services to a specific client or to a geographic location.
• Documents and analyzes business processes, input costs and output level, and conducts data flow analysis and business process design modelling and/or re-engineering.
• Prepares reports to management, supporting recommendations on changes in business methods and processes including appropriate staffing levels, resource allocation, etc.
• Develops test strategies, plans, scripts, data, executes tests and documents test results.
• Designs or modifies business processes for administering the delivery of service and tracking the cost and effectiveness of service delivery.
• Conducts statistical data analysis on various strategic, operational, and financial measurements, disseminates and reports on trends and findings, and makes appropriate recommendations related to I&T capital business cases.
• Liaises with Solid Waste and/or other city-wide staff at all levels to gather sufficient understanding, knowledge, and background information relative to the undertaking.
• Participates in senior level management meetings as appropriate and as required to gain further understanding of the issues impacting Solid Waste.
• Prepares business cases to document and support changes in budget and charges to clients.
• Prepares terms of reference, including project objectives, defining scope, bench marking performance measuring areas of emphasis and methodology to be employed in studies and reviews of business processes, alternative service delivery options and business organizational design.
• Contributes to the development and evaluation of procurement documents (RFP/Q/I/R) and administers contracts.
• Analyzes and documents business requirements, works with Technology Services Division resources to prioritize, test and document system changes and perform necessary system administration functions to meet user business needs.
• Gathers user requirements, interviews, documents, and facilitates business process, systems and data requirements review/re-engineering sessions with stakeholders, prepares proposed system solution(s) and investigates alternative solutions to meet business needs.

Key Qualifications:

1. Post-secondary education in business or public administration or other discipline pertinent to the job function, or equivalent combination of education and experience.
2. Considerable experience in all phases of project management including some project management experience.
3. Experience in assisting large organizations in analyzing and implementing organizational design, business process modelling, business systems, strategic plans, and management structure development.
4. Experience utilizing Microsoft Office products including Word, Excel, PowerPoint, Visio & Microsoft Project.

You must also have:

• Ability to develop and maintain spreadsheets/databases, create presentations and graphics.
• Ability to research, conduct analysis and prepare reports to support policy development activities and to conceptualize and develop options and recommendations to support decision making.
• Good organizational skills with the ability to handle multiple tasks and projects concurrently while meeting deadlines.
• Well developed written and oral communication skills, analytical capabilities, conflict resolution skills, consulting skills and interpersonal skills for building good internal/external working relationships.
• Sound judgment and ability to handle matters of a confidential/sensitive nature as it relates to Council and other senior staff.
• Ability to negotiate effective resolution of conflicting business priorities.
• Knowledge of current and emerging technologies relating to cloud, customer relationship management, e-service, business intelligence, data retention, and document management.
• Knowledge of Solid Waste business process and systems would be an asset.

Posting Period: 03-APR-2024 to 17-APR-2024

GWE is currently looking for an ambitious and high performing Software Developer who is motivated to design and develop best in class enterprise applications, has a passion for innovation and problem solving, and thrives in a fast paced ever changing environment. An ideal candidate must have basic knowledge in the software development life cycle, object-oriented programming, and database programming and has a basic familiarity with various development tools. You will work as part of a team to ensure that the technical implementation of the delivered solution matches the business requirements.  You will be involved various aspects of requirements review, analysis, design, development, testing & implementation and while working with technical leads, architects, other developers, key business stakeholders and senior leadership, regulatory and compliance groups, as well as various technical support teams across the Bank.

Is this role right for you? In this role you will:

• Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge
• Participate in business requirements review and analysis
• Collaborate with technical leads and solution architects to produce web application or microservice design and architecture
• Produce code using required programming language i.e. React.js, Java, including unit testing.
• Supporting and working along with the team to have NodeJS (Yarn) updates to NPM registry libraries/packages.
• Implement database changes and make updates to application databases using SQL programming
• Integrate code with version control as well as build and deployment pipelines
• Maintain highest level of code quality and secure coding standards
• Develop technical documentation throughout the software development life cycle (SDLC).
• Support IST & UAT Testing cycles including code deployments, and working closely with QA Team on defect analysis and bug fixes
• Support Production Implementation and deployments of applications to Production
• Provide Production Support for complex technical problems that arise on all assigned applications and systems by:
  • Providing technical support
  • Troubleshooting and analyzing problems and incidents
  • Implementing solutions
  • Developing new procedures surrounding support
  • Being primary point of contact for Level 1 and Level 2 issues to resolution
• Test, maintain and improve the performance of existing applications to ensure strong functionality and optimization
• Recommend improvements to existing applications as necessary.
• Clearly and regularly communicate with management and technical peers, leads and support colleagues
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of your respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champion a high performance environment and contribute to an inclusive work environment

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

Must have: 

• You have basic knowledge or experience in the below:
  • Software Development Life Cycle (SDLC) & Agile Methodologies
  • Database Knowledge (SQL Programming, Oracle, SQL Server etc.)
  • Programming Languages (One or more of Java, JavaScript, Spring, React, C/C#, .NET etc.)
  • Development Tools (Git, Jenkins, Gradle, Maven, Artifactory, Microsoft DevOps etc.)
• You have excellent communication skills, problem solving skills, and attention to detail
• You have excellent interpersonal skills and communication skills in order to effectively liaise with business analysts, vendors, other technical departments and members of the project team
• You have strong technical documentation skills, problem solving skills, troubleshooting skills and multi-tasking skills
• You are a creative and motivated self starter able to work both independently and collaboratively within a team
• Graduate in Computer Science, Engineering or a Related Field

Nice to have:

• Advanced knowledge of programming languages and database development
• Knowledge of Cloud Concepts
• Knowledge of DevOps Concepts & CI/CD Pipelines
• Knowledge of Security Concepts such as SSL, Certificates, Key Store/Trust Store

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration.
• Community Engagement - No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Working location condition: Hybrid

#LI-Hybrid  

$965 / week + Commission 

As a Route Sales Representative, there are two main accountabilities: (1) selling and developing the business and (2) servicing customers through delivery and merchandising. You will be responsible for developing and sustaining a growing snack foods business to an assigned group of retail customers, for example, grocery, gas and convenience stores.

What you can expect from us:

• Competitive Compensation
• A flexible working environment that promotes a healthy work-life balance
• A dynamic and inclusive culture that promotes you to bring your whole-self to work
• A supportive team that will encourage your professional growth and development
• An opportunity to be meaningful and impactful within your work and projects
• An opportunity to give back to the community with our Always on Volunteer 360 Program
• An organization that aims to use their scale, reach and expertise to build a more sustainable world

Responsibilities

• Identifying changing customer needs through a constant review of the highest selling products
• Frequent communication with store managers
• Developing all assigned accounts relative to sales volume, market share, product distribution, space allocation and customer service objectives
• Selling and executing national and local promotions, soliciting placement of incremental marketing equipment, displays, racks and selling product inventory for customer volume demands
• Managing inventory to ensure balanced accounts and fresh products for customers
• Executing hands on activities: managing product placement on shelves, increasing shelf facings and racks, handling carton returns, inventory movement and cleaning shelving and racks

Qualifications

• High School diploma required, University/College education is an asset
• Valid full G driver’s license or class 5 driver’s license
• A car or reliable, consistent access to a car and a clear/clean driving record
• Scheduling flexibility: work schedule can vary (weekends/holidays included)
• Previous sales experience with a consumer-packaged goods or retail organization preferred
• Outstanding organizational skills (able to handle multiple priorities, problem solve, meet targets
• Great with people and excellent communication skills

#PFCSales

Requirements:

Languages: Candidates must have knowledge of the English Language

Student status: Secondary (high) school graduation certificate, Full time enrollment, Part time enrollment

Location: 14957 Highway 540, Evansville, ON P0P 1E0
Shifts: Evening, Weekend

Benefits:

• The candidates will get gratuities and free parking

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume, and References attesting experience) through below mentioned details.

By Email:
[email protected]

In person:
14957 Highway 540
Evansville, ON
P0P 1E0
Between 02:00 AM and 06:00 AM

Be prepared for the screening questions. Include answer the following questions while applying:

• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?

About this Role and About You

The Customer Support Coordinator is the primary contact for customers, carriers, and suppliers for all Customer Service activity. CSC is responsible for maintaining carrier dispatcher relationships to ensure product and service continuity to Chemtrade customers. CSR is also a primary contact to liaise between customers and other cross functional teams within the organization to meet customer requirements, and address any customer non-conformances.

Qualifications

• Fully French/English bilingual in both spoken and written communications 
• Bachelor degree in business OR equivalent of education and/or experience would be considered 
• 2 years experience in  customer service. Supply chain related function preferred.
• Order entry experience 
• CSCs will be required to be on call on a rotating basis in order to support the business in other regions and time zones 
• Must be comfortable in a hybrid setting 
• Computer proficiency; MS Office Suite 
• Experience with SAP or other ERP system an asset 
• TDG certificate an asset.

Responsibilities

Key responsibilities of this position include:

Customer Support – 70% 

• Provide excellent customer service to internal and external customers 
• Probe to identify customer needs and requirements 
• Receive orders, arrange carriers and complete paperwork (from order creation through invoicing). 
• Enter and schedule orders, monitor and expedite deliveries to customers 
• Work with the designated carrier dispatchers from order to delivery 
• Ensure customer purchase orders match Chemtrade pricing terms and conditions 
• Send PO acknowledgement to customer upon receipt of PO 
• Adjust order schedules and carriers to meet the customer delivery requirement as needed 
• Communicate order changes to the customer to ensure acceptability and alignment with requirements  
• Maintain customer requirements database and ensure that requirements are met 
• Ensure a PDI is available before first delivery and revised every 3 years 
• Ensure FDI/PDI is completed within the parameters set for each form. Obtain appropriate approvals by Technical Services (for PDI) CS Management (for FDI) 
• Adhere to risk and compliance processes and policies 
• Communicate any incidents to Operations & Transportation Managers for investigation;  
• Report Non-Conformances to log as per ISO policies & procedures 
• Initiate and manage non conformances through incident and quality reporting for all assigned customers; participate in any investigation as appropriate 
• Facilitate customer inquiries and/or reporting requirements.  Assist customer on all service issues (including tech service, quality, sales management, etc.). 
• Communicate issues/incidents affecting customer deliveries, safety, production delays or carrier performance to appropriate stakeholders  
• Update SAP/S4 contracts as necessary 
• Research invoices discrepancies for Accounting, Customers and Sales  
• Facilitate customer inquiries and/or reporting requirements 
• Assist customer on all service issues. 
• Take ownership of customer inquiries until resolved. Follow up with customer to ensure satisfaction with Chemtrade's response 
• Liaise with 3rd party suppliers to fill customer orders 
• Research invoices discrepancies for accounting, customers and sales 
• Assist the Customer Support Supervisor and the Commercial Team by maintaining customer information systems and relaying customer and competitive activity 
• Maintain high customer satisfaction ratings and meet service level agreements  
• Apply a continuous improvement mindset to streamline current processes with the goal of optimizing the customer experience 

Carrier Coordination – 10%

• Arrange transportation (truck & rail) equipment to maintain customer inventories 
• Liaise with carrier to ensure that service expectations are met; monitor carrier performance against established performance standards and criteria; work closely with Chemtrade operations to capture all non-conformances 
• Maintain database of carrier performance and delivery occurrences; communicate any incidents to Operations & Transportation Managers for investigation; log any Non-Conformances per ISO policies & procedures 
• Communicate carrier performance feedback to the Transportation Team. 
• Ensure accuracy for paperwork for all shipments following standards for hazardous goods and TDG regulations 

Product Planning - 10%

• Monitor on the telemetry customer’s tank status and manage designated customer inventories accordingly with consideration and communication of scheduled shutdowns 
• Work with supply chain for annual/seasonal production outages at Chemtrade supply points to ensure product continuity for internal and external customer requirements 
• Work with Commercial team to ensure third party product availability if necessary to maintain customer demand during any outages  

General Responsibilities – 10%

• Work with other team members to ensure timely and accurate completion of month-end requirements to specified deadlines 
• Train designated backup and cross-train on all product line responsibilities in Customer Service 
• Daily post good issue of customer shipments 
• Perform office housekeeping once a month if assigned 
• Upload documents to DMS/ Sharepoint 
• Support Customer Experience and Customer excellence initiatives 
• Support cross functional initiatives as representatives of the Customer Service group 
• Additional duties as required within scope of the Customer Service organization 

What Chemtrade Offers You

Embracing Diversity, Maximizing Results

At Chemtrade we are committed to cultivating a work environment that embraces and values the unique qualities of every employee. We believe in harnessing the richness of diverse talents, ideas, backgrounds, experiences, and perspectives to drive our business forward. Our vision is to create a workplace where all individuals feel respected, empowered, and inspired to contribute their experiences, ideas, and perspectives.

Rogers Sports and Media is looking for an innovative, collaborative, and All-Star creative producer, with a comprehensive background in brand development, creative production, and advertising copywriting to join our in-house creative agency in the role of Creative Producer, Sports Brands (Sportsnet & Toronto Blue Jays).

The successful candidate loves sports and knows what drives fans to watch, listen and engage, plus inherently understands what fans want and how to communicate with them!

Reporting to the Creative Director, Sports Brands, the successful candidate will be accountable for campaign conceptualization, management, and production of advertising assets that span multiple channels including TV, Radio, Web, Out of Home, Digital and Social; for the largest and most exciting sports media portfolio in Canada. Properties include, Sportsnet’s master brand, National Hockey League/Hockey Night in Canada, Blue Jays on Sportsnet/Major League Baseball, Raptors/National Basketball Association, Sportsnet’s range of original content and digital products such as Sportsnet NOW, plus the Toronto Blue Jays!

What you will do:

• Drive creative campaigns to help the sports brands achieve marketing and business priorities.
• Understand brand strategy, tone of voice and personality to maintain consistency in the brand’s voice while exploring category-relevant ways to engage consumers.
• Lead conceptualization, development and execution of digital-first, multi-channel marketing campaigns, which includes ideation, crafting pitch decks, copywriting, sourcing audio/visual assets, directing voice over and supervising edit/postproduction sessions.
• Produce day-to-day tune in spots promoting network live events and original content shows.
• Participate and contribute to team ideation sessions for development of creative marketing solutions.
• Produce story boards and spec edits that bring concepts to life.
• Write compelling marketing and promotional copy for digital and social channels.
• Collaborate with the Social Strategy team to create, produce and edit, original and marketing content that resonates across digital and social platforms.
• Direct commercial productions, plus organize and direct content shoots – in studio, on-location and during live sporting events.
• Lead and/or support on-set production of photography and video execution of sports creative and promotional assets including travel to Rogers, NHL/MLB/NBA, and partner locations across Canada and the USA.
• Provide support to Sales and Branded Integration as required.
• Collaborate with Designers, Art Directors, Editors, Project Managers, plus the Marketing, Sales, Digital and Content teams to execute project needs.
• Collaborate with the Creative Lab on new ways to innovate and engage with the audience.
• Continuously push the envelope in the creation of content ideas, and executions that can be monetized.

What you will bring:

• Sports fandom and a healthy obsession for creative, broadcast marketing and fan engagement.
• A natural curiosity, drive to win, strong sense of personal ownership and experience working in a high-performance environment, with a portfolio of work.
• Acceptance of a unique culture that respects others, has fun and values innovation.
• A digital-first mindset with strategic thinking that places our audiences at the forefront of direction.
• Passion and ability to produce engaging advertising creative, with enthusiasm for storytelling.
• A good eye for film and photography.
• Expert knowledge of writing for advertising and promotions.
• Expert knowledge working in Adobe CC – primarily Photoshop, InDesign and Premiere Pro (After Effects is a bonus).
• A keen attention to detail and take due care in the creation of all work.
• Knowledge of direct-to-consumer platforms.
• No fear of failing but can move on quickly in order to ensure we are constantly innovating our approaches.
• An excellent ability to build relationships and engage with internal teams and external partners/stakeholders.
• An understanding of digital marketing, with a belief in the power of data and analytics.
• A robust understanding of social media formats and audience behaviours across channels, and what works where and why.
• A social native who is up to date on trends, including new apps and tech that pertains to content ideation and creation.

Here’s what you can expect in return:

• A competitive salary and benefits that include access to our Employee Share Accumulation Program, Retirement Benefits and a variety of other perks including 50% off Rogers services and Blue Jays tickets.
• A manager who deeply cares about your development and long-term career at Rogers.
• A team that trusts and wants to win together.
• Smart and accomplished colleagues who are focused on both the “what” and the “how”.
• Your choice of hardware and software (iPhone or Android/PC etc.)

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON
Travel Requirements: Up to 25%
Posting Category/Function: Broadcasting & Creative